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HUAWEI MT7-L09 Smartphone Hotline FAQs

1 Basics

Issue 01 (2014-09-01)

Huawei Proprietary and Confidential

Copyright © Huawei Technologies Co., Ltd.

3

1.3 Your phone at a glance

Follow the instructions in the following figures to install your micro-SIM card and microSD
card. Before you insert or remove the micro-SIM card and microSD card, power off your
phone.

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Summary of Contents for MT7-L09

Page 1: ...HUAWEI MT7 L09 Smartphone Hotline FAQs Issue 01 Date 2014 09 01 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...e customer All or part of the products services and features described in this document may not be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document is subject...

Page 3: ...cts can my phone save 11 1 7 3 How do I add a contact to a group 11 1 8 Text messaging 12 1 8 1 How do I change the input method when editing a message 12 1 8 2 How do I delete a message from a message thread How do I delete a message thread 12 1 8 3 How do I forward a text message or send a text message to multiple recipients 12 1 8 4 How many English characters can be contained in a long text me...

Page 4: ...dia when a call comes in If yes will it resume playing when the call ends 18 1 13 2 Why can t my phone play some streaming media 18 1 13 3 What may cause poor quality of online streaming media played on my phone 18 1 13 4 Will playing online streaming media take up my phone s storage space 18 1 14 Bluetooth 19 1 14 1 What files can be transmitted using Bluetooth 19 1 14 2 How do I send a file usin...

Page 5: ...i hotspot with a static IP address to access the Internet 28 2 5 How do I set my phone to work as a modem and provide Internet access for computers 28 2 6 Tone settings 29 2 6 1 How do I set the phone ringtone 29 2 6 2 How do I turn on or off vibration for incoming calls and messages 29 2 6 3 How do I set a custom audio file as the ringtone or message tone 29 2 6 4 Can I set a ringtone for a conta...

Page 6: ... 5 What can I do if I can t I install an application 34 2 11 6 Why can t I install an application 34 2 12 Third party applications 34 2 12 1 Can I install applications to a microSD card 34 2 12 2 Does my phone support online banking transitions 34 2 13 Backup and restoration 35 2 13 1 How do I back up and restore contacts 35 2 13 2 Can I back up my contacts groups 35 2 13 3 Does my phone support c...

Page 7: ...even though I already locked it before the restart 44 3 22 Does my phone support micro SIM card hot swapping 44 3 23 Why can t audio control of my camera function properly 44 3 24 Why can t I find in the contacts list the contact I just saved on the dialer screen 44 3 25 Why does the calculator still rotate after I set my phone s screen orientation 44 3 26 Why doesn t the photo file name contain p...

Page 8: ...HUAWEI MT7 L09 Smartphone Hotline FAQs Contents Issue 01 2014 09 01 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd vii ...

Page 9: ...7 L09 Smartphone Hotline FAQs 1 Basics Issue 01 2014 09 01 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 1 1 Basics 1 1 Color schemes Colors include obsidian black and moonlight silver ...

Page 10: ...CPU 4 x A15 1 8 GHz 4 x A7 1 3 GHz micro core 6 0 inch in cell display 4100 mAh Typ 4000 mAh rated 16 GB ROM 2 GB RAM Support Near Field Communication NFC Support Long Term Evolution LTE networks and Cat6 downlink up to 300 Mbit s uplink up to 50 Mbit s Portable Wi Fi hotspot that complies with Wi Fi 802 11 a b g n 13 MP rear camera 5 MP front camera 5th BSI CMOS sensor DTS sound Bluetooth 4 0 sup...

Page 11: ...Proprietary and Confidential Copyright Huawei Technologies Co Ltd 3 1 3 Your phone at a glance Follow the instructions in the following figures to install your micro SIM card and microSD card Before you insert or remove the micro SIM card and microSD card power off your phone ...

Page 12: ...HUAWEI MT7 L09 Smartphone Hotline FAQs 1 Basics Issue 01 2014 09 01 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 4 ...

Page 13: ...remove the battery cover and take out the built in battery You are not allowed to remove the battery cover or take out the built in battery 1 4 2 How do I install the micro SIM and microSD cards Follow the instructions in the following figures to install your micro SIM card and microSD card Before you insert or remove the micro SIM card and microSD card power off your phone ...

Page 14: ...HUAWEI MT7 L09 Smartphone Hotline FAQs 1 Basics Issue 01 2014 09 01 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 6 ...

Page 15: ...to the home screen No 1 6 Fingerprint 1 6 1 How do I set a screen unlock fingerprint Go to Settings and touch Fingerprint ID Before you enroll your fingerprint set a screen unlock PIN or password as the backup unlock mode Record your PIN or password Once lost it cannot be retrieved If you forget your PIN or password you have to unlock the screen using your fingerprint back up important data and co...

Page 16: ...s will be enrolled It will be easier for your phone to read your fingerprint if the fingerprint area you enrolled is larger Therefore carefully enroll the center area and the edges of your fingerprint Note the following 1 Fingerprints change with different environmental elements such as temperature humidity power of hydrogen and oiliness The fingerprint enrolling and reading are also affected by f...

Page 17: ...ck your screen log in to your cloud account unlock your applications and access your file safe You can set all these functions on the Fingerprint ID screen Create a fingerprint and enroll it to your fingerprint list The fingerprint sensor can be used as a touch sensitive button In Camera press and hold the sensor for 1 second to take a photo This function is especially convenient for taking selfie...

Page 18: ...r mode your private information is blocked Press your right finger against the sensor to enter normal mode and press your left finger to enter visitor mode For example when your child is playing with your phone set your phone to visitor mode Go to Settings Fingerprint ID and set your PIN or password and enroll your fingerprint Go to Settings Security Privacy security enter the PIN or password and ...

Page 19: ...elect or create a contact and follow the onscreen instructions to adjust the photo When you are done touch The figures are for your reference only The actual screens may vary 1 7 2 How many contacts can my phone save At least 2000 contacts can be saved to your phone depending on the available storage space The number of contacts can be saved to your micro SIM card varies with the micro SIM card 1 ...

Page 20: ...default input method is the iFlytek input method Swipe down on the screen and touch and then select an input method 1 8 2 How do I delete a message from a message thread How do I delete a message thread Deleting a message from a message thread Go to Messaging and touch a conversation to display all messages in the conversation Touch and hold the message you want to delete From the displayed option...

Page 21: ... messages by default You can set the maximum numbers from Settings How many messages can be saved to your phone depends on your phone s available storage space 1 8 6 How do I set the SMS center number Go to Settings Under All touch Message SMS center number Set the SMS center number and touch OK 1 9 Calls 1 9 1 What can I do if I can t make a phone call over a 4G network Your phone displays the ne...

Page 22: ...he two calls touch To merge the two calls touch 1 10 Multimedia messaging 1 10 1 How do I send a multimedia message 1 Go to Messaging Touch 2 Enter the recipient and write the message 3 Touch on the left of the text field then Subject The message is then converted into a multimedia message 4 Touch to attach images audio clips or videos to the message 5 Touch Send ...

Page 23: ...ufficient Solution Top up your account and try again Your phone is running out of available storage space Solution Delete some files from your phone to free up at least 300 KB storage space 1 10 3 Is there any restriction on the size format or resolution of the file to be attached to a multimedia message If an audio or video file exceeds the maximum size allowed by your service provider generally ...

Page 24: ... playlist are played in a random order and stopped when all the files have been played Repeat list All audio files in a playlist are played in sequence and played in sequence again when all the files have been played Repeat current song The current audio file is played repeatedly 1 11 4 How do I play songs in the background and view the lyrics when a song is playing To play songs in the background...

Page 25: ...ager Local internal DCIM Camera to view your photos and videos When the save location is the microSD card touch File Manager Local SD card DCIM Camera to view your photos and videos 1 12 4 How do I edit a photo or video or add a photo frame To edit a photo When you are viewing a photo touch the photo then the edit icon below the photo and then you can rotate or cut the photo Videos cannot be edite...

Page 26: ...Otherwise manual operations are required 1 13 2 Why can t my phone play some streaming media The file format is not supported Your phone supports the following audiovisual encoding formats and file formats Video encoding formats MPEG 4 H 263 and H 264 Audio encoding formats AAC AMR NB WB ACC WMA and MIDI File formats 3GP and MPEG 4 The network connection is unstable Your phone is running out of st...

Page 27: ... Bluetooth working range The working range is 10 meters 1 14 5 Why can t I pair my phone with other Bluetooth devices Your phone supports various profiles such as A2DP HSP HFP PAN HIDH OPP and PBAP If the pairing device also supports these profiles but fails to be paired with see the following Your phone cannot find other phones Solution Check that Bluetooth on that phone is turned on and the phon...

Page 28: ...ation on my phone cannot receive signals from GPS satellites If you are using the phone indoors bring the phone to an outdoor area If you are using the phone outdoors make sure you are not in a built up area because tall buildings block the satellite signals 1 16 Does my phone support FM radio If yes how do I save manually found channels Yes your phone supports FM radio Go to the channel you want ...

Page 29: ...ess and hold the power and volume down buttons simultaneously for at least 2 seconds to take a screenshot 1 20 Does my phone support flash playback If no can I install a third party flash player for flash playback Your phone is not preinstalled with any flash players Yes you can install a third party flash player to your phone 1 21 Does my phone come with a headset What line order does my phone su...

Page 30: ...tphone Hotline FAQs 1 Basics Issue 01 2014 09 01 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 22 1 22 Preinstalled applications and versions 1 22 1 HUAWEI MT7 L09 international general version ...

Page 31: ...hina PQI 2 GB China Kingmax 16 GB Class 10 China Kingston 4 GB Class 10 China Transcend 16 GB Class 6 China Esuninfo 2 GB China Toshiba 4 GB Class 4 China Samsung 4 GB Class 4 China Kingmax 32 GB Class 4 China SanDisk 4 GB China Kingmax 64 GB Class 6 China Samsung 64 GB Class 10 China Toshiba 16 GB Class 10 Japan Panasonic 4 GB Class 10 Japan Panasonic 16 GB Class 10 Japan TOPRAM 32 GB Class 4 USA...

Page 32: ...T7 L09 Smartphone Hotline FAQs 1 Basics Issue 01 2014 09 01 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 24 Manufacturer Capacity Speed class Place of purchase PQI 8 GB Class 6 China ...

Page 33: ...ng settings such as the inbox refresh frequency 6 Touch Next to name the account and enter your name 7 Touch Next Log in to your email and then access the inbox of your email account Auto setup You can automatically set up your email account for certain email service providers only when the email settings have been preconfigured on your phone To automatically set up an email account do as follows ...

Page 34: ...the settings on your phone and log in to your Exchange account Go to Settings Under Accounts touch Corporate Touch your account and select the data you want to synchronize Touch the menu button From the displayed option menu choose Sync now to synchronize the selected data to your phone If the contact synchronization fails check that your phone has Internet access and that the email server support...

Page 35: ... detect signals from Wi Fi hotspots On another device turn on Wi Fi If the device can detect the Wi Fi signal perform the following Check that the Wi Fi hotspot s service set identifier SSID is not hidden Restart Wi Fi on your phone Restart your phone 2 2 5 How do I know whether my phone is using its mobile data connection or a Wi Fi connection to access the Internet If a Wi Fi connection is set u...

Page 36: ...tion mode go to Portable Wi Fi hotspot settings 2 4 Can I connect my phone to a Wi Fi hotspot with a static IP address to access the Internet Yes Touch Settings Wireless networks Wi Fi On the Wi Fi screen touch a hotspot In the displayed dialog box select Show advanced options Touch IP settings and select Static Enter the IP address mostly 192 168 1 xxx gateway address mostly 192 168 1 1 subnet ma...

Page 37: ...ngtone and select an audio file you want 2 6 2 How do I turn on or off vibration for incoming calls and messages Go to Settings Sound and turn on Vibrate when ringing 2 6 3 How do I set a custom audio file as the ringtone or message tone Go to File Manager Touch and hold an audio file and touch Set as Phone ringtone or Notification ringtone 2 6 4 Can I set a ringtone for a contact group No 2 6 5 H...

Page 38: ...choose Settings Then touch Labs and select Fullscreen To save a web page to bookmarks touch the menu button From the displayed option menu choose Save to bookmarks Then touch OK 2 8 3 Can I log in to my email account using the browser on my phone Yes Open the browser and enter the email account website in the address box 2 8 4 Can I log in to my online bank account from my phone Yes It is recommen...

Page 39: ... and enable or disable the data service In the notification panel touch to enable the data service When the data service is enabled changes to To disable the data service touch 2 8 10 How do I view my phone s data service status or turn off the data service In the notification panel indicates that the mobile network is turned on To turn off the mobile network touch this icon to make it become indi...

Page 40: ...u are done touch OK 2 9 3 How do I set a screen unlock pattern 1 Go to Settings and touch Security Screen lock Pattern 2 On Choose your pattern screen swipe your finger across the screen to connect four or more dots together in a pattern and touch Continue 3 Draw the pattern again and touch Confirm When you power on your phone or press the power button to turn on the screen draw the pattern to unl...

Page 41: ... screen you can find the list of all alarms Use the slider to run on or off an alarm Touch and hold an alarm In the displayed option menu touch the delete icon to delete the alarm 2 10 2 Will the alarms go off when my phone is powered off Yes 2 11 Applications 2 11 1 What application formats does my phone support Is Java supported Your phone supports all Android based applications but not Java app...

Page 42: ...tall applications to a microSD card Yes Make sure you have inserted a microSD card into your phone before you install applications to the microSD card Third party applications are divided into three types Applications of the auto type By default applications of this type are installed to your phone storage If your phone storage is insufficient the applications will be installed to the microSD card...

Page 43: ...touch Restore You can choose to overwrite contacts or not Make sure you have backed up contacts before you restore them 2 13 2 Can I back up my contacts groups No 2 13 3 Does my phone support cloud backup and restoration No 2 13 4 What data can be backed up on my phone You can back up your contacts messages calendar events and applications 2 14 How do I configure the weather settings On the home s...

Page 44: ...2 16 Can I synchronize my phone s date and time with the network Yes On the home screen touch Settings Date time and select Automatic date time and Automatic time zone 2 17 Can I use my phone as a USB flash drive Yes You can connect your phone to a computer using a USB cable to view content in the microSD card but not the internal storage Choose a connection method as required Media device MTP MTP...

Page 45: ...n or turn off Airplane mode Press and hold the power button and choose Airplane mode from the displayed option menu In airplane mode your mobile network will be unavailable 2 22 How do I restore my phone to its factory settings 1 Choose Settings Backup reset Factory data reset 2 Touch Reset phone 2 23 How do I enter and exit safe mode To enter safe mode when the startup animation disappears press ...

Page 46: ...can I tell from the status indicator Blinking red The battery is low Blinking green There are unread messages or missed calls When your phone is charging Steady red The battery level is low Steady yellow The battery level is medium Steady green The battery level is higher than 90 2 28 Can I use other power adapters other than the provided one to charge my phone You can use other power adapters pro...

Page 47: ...Turn off the mobile network by clearing Data enabled under Settings Mobile networks Turn off GPS by clearing GPS satellites under Settings Location access 3 2 How do I reduce my mobile data usage Turn off the mobile network when you do not need it or when you have a Wi Fi connection Turn off the mobile network by clearing Data enabled under Settings Mobile networks Access Wireless Access Protocol ...

Page 48: ...e volume up and volume down buttons to scroll through the options and press the power button to select an option To restore your phone to its factory settings go to Settings and touch Backup reset Factory data reset Reset phone 3 6 Can I scan a QR code using my phone Yes but you need to install third party applications that support this function 3 7 Does my phone support 3D acceleration Yes To ena...

Page 49: ...matic time update function your phone synchronizes the date and time with the network and generates minor data traffic 3 10 Can I use my phone for recording Yes 3 11 Does my phone come with a protective film Yes 3 12 Does my phone support mobile TV No but you can install third party applications that support this function Watching mobile TV may generate excessive data traffic It is recommended tha...

Page 50: ...ut 13 84 GB This partition is used when your phone does not have a microSD card inserted and when you are using applications that must run on a microSD card for example camera Bluetooth and data synchronization with computers With this partition you can use all functions provided on the Android system without an additional microSD card Can be queried under Settings Storage SD card Data partition A...

Page 51: ... saving mode or close power intensive applications Turn off your mobile network Bluetooth Wi Fi or GPS from the notification panel when you aren t using them 3 17 Can I move icons in a folder to another screen No 3 18 How do I view call records Open a contact name card Swipe down the name card to view the call records 3 19 How do I turn on the scientific calculator Open your calculator in the land...

Page 52: ... restarting my phone even though I already locked it before the restart When you drag down the application to lock it under Recent apps the application lock is invalidated after your restart your phone 3 22 Does my phone support micro SIM card hot swapping No 3 23 Why can t audio control of my camera function properly You need to enable the audio control function in your camera settings 3 24 Why c...

Page 53: ... Your phone automatically enters slip cover mode whenever it touches magnet 3 29 Why can t my phone detect another device after that device is set to be visible to nearby Bluetooth devices You need to manually touch the search button on the Bluetooth screen to detect other devices 3 30 Why can t I view screenshots in gallery when the photos are set to be displayed by timeline Your phone is designe...

Page 54: ...y music playback screen when I am playing an audio clip When you are playing audio files using the Huawei music player it displays No lyrics if there is no lyrics 3 35 Why can t I enable the backup or restore function You need to log in to the Google account before you enable these functions 3 36 Why can t I move an item using Magnification gestures You need to use two fingers 3 37 Why can t I ali...

Page 55: ...t Huawei Technologies Co Ltd 47 3 39 Why can t I delete the data usage record for the current date You cannot delete the data usage record from the running notifications but you can delete it in Phone Manager 3 40 Why distorted images are displayed when I play 8 core games Your phone does not support 8 core games ...

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