HUAWEI MT7-L09 Smartphone Hotline FAQs
2 Common settings
Issue 01 (2014-09-01)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
27
2.2.2 What Wi-Fi protocols does my phone support?
Your phone supports 802.11b/g/n.
2.2.3 Why can't I open web pages when my phone has a Wi-Fi
connection?
The x digital subscriber line (xDSL) connection failed.
If the hotspot (such as a wireless router) your phone connects to accesses the Internet
through xDSL and the xDSL connection fails, the Internet connection is unavailable. In
this case, check that the xDSL connection is working properly and try again.
A Domain Name Service (DNS) problem occurred.
For example, if you cannot open web pages but can access
Play Store
, the DNS is not
working properly. In this case, on the screen where a static IP address can be set, modify
DNS settings.
The websites that the Wi-Fi hotspot can access are restricted.
If the Internet connection of the hotspot is restricted, your phone cannot be used to
browse web pages.
2.2.4 Why can't my phone detect signals from Wi-Fi hotspots?
On another device, turn on Wi-Fi. If the device can detect the Wi-Fi signal, perform the
following:
Check that the Wi-Fi hotspot's service set identifier (SSID) is not hidden.
Restart Wi-Fi on your phone.
Restart your phone.
2.2.5 How do I know whether my phone is using its mobile data
connection or a Wi-Fi connection to access the Internet?
If a Wi-Fi connection is set up, it is prioritized over the mobile data connection. If
is
displayed in the upper right corner of your phone, your phone is using a Wi-Fi connection to
access the Internet.
2.2.6 Why can't I connect to a Wi-Fi hotspot?
The password you entered is incorrect. Note that the password is case-sensitive.
The Wi-Fi reception is poor.
2.2.7 What can I do if my phone's Wi-Fi connection automatically
disconnects after the screen turns off?
Change the Wi-Fi sleep policy as follows: Touch
Settings
>
Wireless & networks
>
Wi-Fi
.
Then touch
Advanced settings
>
Keep Wi-Fi on during sleep
, and select
Always
.
Note: By default,
Always
is selected for
Keep Wi-Fi on during sleep
. If the settings are
modified, your phone disconnects from the Wi-Fi network when its screen turns off. The
following describes the three options of
Keep Wi-Fi on during sleep
:
