18
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14. Failure or performance problems caused by improper sizing
of the water heater, expansion device, piping, electric service
voltage, wiring or fusing.
15. Damages, malfunctions, or failures resulting from vacuum
conditions.
16. Damages, malfunctions, or failures caused by operating
the water heater with modifi ed, altered, or unapproved
components, or any component / attachment not supplied by
the manufacturer.
17. Damages, malfunctions, or failures caused by abuse,
accident, fi re, fl ood, freeze, lightning, electrochemical reaction,
acts of God and the like.
18. Tank failures (leaks) caused by operating the water heater in
a corrosive or contaminated atmosphere.
19. Damages, malfunctions, or failures caused by operating the
water heater with an empty or partially empty tank (“dry fi ring”),
or failures caused by operating the water heater when it is not
supplied with potable water, free to circulate at all times.
20. Failure of the heater due to the accumulation of solid
materials or lime deposits.
21. Any damage or failure resulting from improper water
chemistry, or heating anything other than potable water. WATER
CHEMISTRY REQUIREMENTS - Water pH between 6.5 and 8.5.
Hardness less than 7 grains (120 mg/L). Chloride concentration
less than 100 ppm (mg/L). TDS less than 500 ppm (mg/L).
22. Production of noise, taste, odors, discoloration, or rusty
water.
23. Water heaters replaced for cosmetic reasons.
24. Components of the water heater that are not defective,
but must be replaced during the warranty period as a result of
reasonable wear and tear.
25. Components of the water heater that are subject
to warranties, if any, given by their manufacturers; the
manufacturer does not adopt these warranties.
26. Damages, malfunctions, or failures resulting from the use of
any attachment(s) not supplied by the manufacturer.
27. Water heaters installed outside the fi fty states (and the
District of Columbia) of the United States of America and
Canada.
28. Water heaters moved from the original installation location.
29. Water heaters that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly.
Determine if the water heater is “in-warranty” (that is, within the
applicable warranty period) by reviewing a copy of the original
sales receipt or warranty registration. The Owner must present
a copy of the original sales receipt or warranty registration for a
warranty service request.
If the water heater is “in-warranty”, contact the retailer from
whom the water heater was purchased (or the installer) for
assistance. Be prepared to provide the retailer or installer with a
copy of the original receipt, complete model and serial numbers,
and the date of installation of the water heater, in addition to
explanation of the water heater problem.
Warranty coverage is subject to validation of “in-warranty”
coverage by the manufacturer claims department personnel.
All alleged defective or malfunctioning components must be
returned to the manufacturer via the local distribution channels
where original purchase was made.
NOTE: Any components or
heaters returned to the manufacturer for warranty analysis
will become the property of the manufacturer and will not
be returned, even if credit is denied.
If all warranty conditions
are satisfi
ed, the manufacturer will provide replacement
components to the retailer.
For questions about the coverage of this warranty, please
contact the manufacturer at the following address or phone
number: HTP, 272 Duchaine Blvd, New Bedford, MA, 02745,
Attention: Warranty Service Department, 1(800) 323-9651.
SERVICE, LABOR, AND SHIPPING COSTS
Except when specifi cally prohibited by the applicable state law,
the Owner, and not the Manufacturer, shall be liable for and
shall pay for all charges for labor or other expenses incurred
in the removal, repair, or replacement of the appliance or any
component part(s) claimed to be defective or any expense
incurred to remedy any defect in the product. Such charges
include, but are not necessarily limited to:
1. All freight, shipping, handling, and delivery costs of
forwarding a new appliance or replacement part(s) to the
owner.
2. All costs necessary or incidental in removing the defective
appliance or component part(s) and installing a new appliance
or replacement part(s).
3. All administrative fees incurred by the Owner, as well as
material required to complete, and/or permits required for,
installation of a new appliance or replacement part(s), and
4. All costs necessary or incidental in returning the defective
water heater or component part(s) to a location designated by
the manufacturer.
LIMITATIONS OF YOUR WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN
AND ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE
LAW IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY OBLIGATION, LIABILITY,
RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM THE MANUFACTURER’s NEGLIGENCE,
ACTUAL OR IMPUTED. THE REMEDIES OF THE OWNER SHALL
BE LIMITED TO THOSE PROVIDED HEREIN TO THE EXCLUSION
OF ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SAID INCIDENTAL
AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED
TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES ALLEGED TO
HAVE BEEN CAUSED BY ANY FAILURE OF THE MANUFACTURER
TO MEET ANY OBLIGATION UNDER THIS AGREEMENT INCLUDING
THE OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE.
NO AGREEMENT VARYING OR EXTENDING THE FOREGOING
WARRANTIES, REMEDIES OR THIS LIMITATION WILL BE BINDING
UPON THE MANUFACTURER. UNLESS IN WRITING AND SIGNED
BY A DULY AUTHORIZED OFFICER OF THE MANUFACTURER. THE
WARRANTIES STATED HEREIN ARE NOT TRANSFERABLE AND
SHALL BE FOR THE BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives the Owner specifi c legal rights. The Owner may
also have other rights that vary from state to state. Some states do
not allow the exclusion or limitation of incidental or consequential
damages so this limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to the water heater
manufactured and sold by the manufacturer. The manufacturer
neither assumes nor authorizes anyone to assume for it any other
obligation or liability in connection with said water heaters.
The manufacturer reserves the right to change specifi cations or
discontinue models without notice.