HTC Hurricane Series, Service Manual

Page: 67 / 69

HTC confidential
© 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 68 PAGE NO. 67
Chapter 15 –Repair report format and definition
Repair Report Definition
No
Column Data Format Description Your Comments
1
A
Service Centre FreeFormat Your Name of the Repair Sites
2
B RMA_No
FreeFormat
Reference no. for tracking this RMA
3
C
Work_Order
FreeFormat
ASP internal tracking control code
4
D
RMA_Source
CallMail / Store / Hub
WHERE the RMA comes from
5
E Claim Date
mm/dd/yy
WHEN the RMA is claimed
6
F
Receive_Date
mm/dd/yy
WHEN the RMA is received
7
G Confirm_Date
mm/dd/yy
WHEN the OOW charge/ repair is confirmed with
the client
8
H
ReStock_ShipDate
mm/dd/yy
WHEN the repair is done
[Weekly Report is Based on this Date]
9
I TAT
Column H - Column F
In House Repair Turn Around Time
10
J Service_Model
Exchange / DOA /
Express
WHAT is the SERVICE Model
11
K
Refurbishment Y/N Is Refurbishment reqired by POLICY
12
L Warranty
(0,1, 2, 3)
Warrany Status
0: In Warranty
1: OOW (Beyond warranty period)
2: OOW (Customer abuse/ misuse)
3: OOW (Broken warranty seal)
13
M
Part_No
HTC 99 H
HTC unit Part Number 99Hxxxxxxx
14
N
Product Model and Mem Size HTC unit Description
15
O Device_SN
HTC SN
RMA Unit Serial Number
16
P
Device_IMEI
HTC IMEI
Unit under repair IMEI Number
17
Q
OS_Rev
ex: 3.14.16
OS reversion of received unit
18
R
Repeat_Return Y/N Did the same unit return more than once?
19
S Reported_Code
Code or NA
The original failure/ claim code from customer
20
T Reported_Symptom
Text description or NA
The original failure/ claim description from
customer
21
U
Failure_code HTC definition Failure code after ASP verification
22
V Failure_Description
HTC definition
Failure description after ASP Verification