HTC Hurricane Series Service Manual Download Page 59

Page: 59 / 69

HTC confidential

TOTAL 69 CONT.ON. 60 PAGE NO. 59

Camera

Camera is not detected

Camera re-assembly

Digital

Camera

malfunction

Camera can not focus

Abnormal color on video

Abnormal color on picture

after capture

No phtotgraphing image on

screen before taking photos

Camera lens dirty

Camera defetcs

Main Board defects

Camera defetcs

Main Board defects

Camera defetcs

Main Board defects

Clean camera and re-assembly

(7) RF / Wireless

RF / Wireless

malfunction

SIM detection fail

SIM connector defects

Main Board defects

No service (signal)

Reset the phone (x Storage)

Testing fail by RF Tester

(other phone function )

Antenna defects

Main Board defects

Summary of Contents for Hurricane Series

Page 1: ...onfidential 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 2 PAGE NO 1 Service Manual for Tempo HTC Proprietary Confidential Treatment Requested Rev A01 July 13 2005 HTC Corp Engineering Mobility ...

Page 2: ...idential 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 3 PAGE NO 2 TITLE Service Manual for Hurricane series Tempo REV NO DATE CONTENTS DEP REVISED APP D STGE PER A01 07 13 2005 First reversion TSE ...

Page 3: ...mbling 4 4 LCD Pre Assembling Chapter 5 Diagnostic Programs 26 5 1 List of Test Items Diagnostics in SD card 5 2 Test Procedure 5 3 Test Procedure and Description Chapter 6 Leakage current Measurement on MB 30 6 1 Leakage current measurement with Fixture 6 2 Battery Capacity Test Chapter 7 Software Upgrade procedure 35 7 1 Software upgrade 7 2 Smartphone Reset 7 4 Software Backup to SD card Chapte...

Page 4: ...g 53 Chapter 11 Labeling Plan 60 Chapter 12 Spare parts list 61 12 1 Spare parts list for repair 12 2 Accessory Spare parts list 12 3 Board level parts list Chapter 13 Board Level Repair 63 13 1 Problem Identification Troubleshooting 13 2 Components to be Replaced Chapter 14 Return to Vendor RTV 66 Chapter 15 Repair report format and definition 67 Chapter 16 HTC service document on line SDO 69 ...

Page 5: ...ntroduction This manual provides the technical information to support the service activities of Hurricane series It contains highly confidential information so any or all of this document should not be revealed to any third party 1 1 History Reversion Update item Pages effected A01 First release N A ...

Page 6: ...z GSM1900 1850 1910 1930 1990MHz Display z 2 2 QVGA 64K colors TFT LCD z LED backlight Keyboard Button z One Power button Wake up key z One 5 ways navigation key z One Send Button Wake up key Quick Press Start a phone call Long Press Switch On Off loud speaker during incoming call z One End button Wake up key Quick Press End a phone call Long Press Switch On Off Key Lock z 2 Soft Keys z One Home C...

Page 7: ... One Infrared IrDA SIR z One miniSD Card slot z 2 5 Ø Stereo audio jack External RF connector with cover Power z Battery Rechargeable battery Li Ion 1150 mAh RTC backup battery golden capacitor for min 20minutes Battery Meter Showing available battery Low Battery Warning z AC Adapter AC input rating 100 240 VAC 50 60Hz DC output 5VDC 1A z Photon Sensor for LED power consumption saving z Support US...

Page 8: ...Red for GSM standby GSM network status Event Notification Power Charging status z One Blue LED for Bluetooth connectivity status z Vibration for notification and incoming call z Notification by LED Sound Message Vibration Motor Accessories z Bundle AC adapter w DC_IN via mini USB plug z USB Sync Cable z Stereo wired headset with microphone z DRM Engine For all types of files pictures audio applica...

Page 9: ...Mini SD Memory Card For SD card test 4 Headset For Hand free Recording test 5 AC Adapter Power supply to this model 6 Diagnostic Test Program Test Program for Functional Test 7 Software Upgrade tools For software version upgrade or re flash 8 Label Printer Scanner For Printing Scanning regulation label when housing or M B is changed 9 Battery Test Jig For Main Battery judgment 10 Mini SD card for ...

Page 10: ...bling 4 1 Disassembling Tools needed for Assembling and Disassembling the Smart Phone 1 Glove Lens Cleaning Tissue 2 Plastic type tweezers 3 Philip Screw Driver 0 4 Philip Screw Driver type T5 5 Special Made Plastic Stick 6 Precision flat driver type 0 9mm Θ Front side Remove antenna rubber battery cover battery from unit ...

Page 11: ...ng Precision flat driver type 0 9mm into two holes located at lower part of antenna as shown on picture 1 Use flat plastic tool to insert into the open gap 2 Release the antenna Unfasten 6 screws located on the back side Insert plastic stick into the gap between upper cover and housing to release three hooks which fix them 2 2 1 ...

Page 12: ...O 12 The same method to release hooks on other side Release the camera FPC before removing the frame Note The FPC is fragiled Separate the Upper cover from frame housing 1 Vibrator could be removed from housing 2 To remove the speaker release three screws which fix the sound box cover ...

Page 13: ... could be released after removing the sound box cover CAUTION There is risk to damage the camera during release the cover Put your finger to hold on the camera FPC during release the cover To remove Camera use soft tool such as stylus to take out the camera Caution Please do not pull out the Camera from its FPC side CMOS camera ...

Page 14: ... ON 15 PAGE NO 14 Frame housing Release the Switch board FPC Release 6 hooks which hold the MB with upper cover starting from left side Remove the MB together with the LCD pay attention to the hooks Then take out the MB and LCD Please put on soft surface to protect the LCD ...

Page 15: ...confidential 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 16 PAGE NO 15 1 Unfasten 4 screws located on metal support of keypad Also 4 screws on the center Take out the switch board Switch board ...

Page 16: ...ceiver Slightly release it from its lower left part Push out the functional keypad and Numeric keypad from front side Take out and put on safe place Function keypad with Numeric keypad MB and LCD Release its two tape on LCD s rear side Note Please don t pull the LCD FPC directly hold the edge of LCD instead ...

Page 17: ...HTC confidential 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 18 PAGE NO 17 To release the LCD unlock the connector cover Main Board LCD Now the disassembly process is DONE ...

Page 18: ...s Assembly vibrator into its place on rear cover Assemble Receiver into its place notice the two pins should not bent on assembly process Notice Receiver coming as spare part already has double side tape on it You could remove the top layer and stick it on front panel Assemble functional keypad on upper cover ...

Page 19: ...s to fix the switch board Upper part assembly is done Torque 0 6 0 1 kgf cm LCD assembly Insert the LCD into MB connector which refer to white guide line Use your finger to push the FPC black mylar on FPC Lock the connector Note Once down the white line should be in parallel with connector cover Remark Make sure the LCD is installed properly ...

Page 20: ...GE NO 20 Place the LCD as shown on figure Note Please don t pull the LCD FPC directly hold the edge of LCD instead Assemble the MB AND LCD INTO UPPER cover Make sure the LCD MB is inserted properly into hooks Assemble the switch board connector Assemble frame housing to upper part ...

Page 21: ...NO 21 Starting from bottom part match the connector into their place Insert camera FPC into its place Then fasten frame housing with upper cover properly Fix along each side of unit Fasten 6 screws follow the sequence on picture 1 4 continue with 5 6 Torque 1 0 0 05 kgf cm 6 5 4 3 2 1 ...

Page 22: ...ntenna radiator ASSEMBLY Installed the antenna radiator starting from upper part Attached Battery battery cover external antenna cover into unit If the warranty seal is broken on receiving please treat as out of Warranty F216 The unit now is ready for Functional TEST Assembly process is DONE ...

Page 23: ... All rights reserved TOTAL 69 CONT ON 24 PAGE NO 23 4 3 MB Pre assembly Parts that need to pre assembled first upon replacing to new one Main board A SIDE Mylar P N 76H00952 00M Q ty 1 Gasket Conductive Fabric P N 76H00949 00M Q ty 1 Mylar ...

Page 24: ...N 25 PAGE NO 24 2 MB Pre Assembly B SIDE Sponge P N 72H00922 00M Q ty 5 Gasket P N 72H00967 00M Q ty 2 Gasket P N 76H00595 00 Q ty 1 And one liquid damage indicator behind SIM connector cover P N 77H00193 00 Note If the color of liquid indicator changed it s out of warranty ...

Page 25: ...ll rights reserved TOTAL 69 CONT ON 26 PAGE NO 25 4 4 LCD Pre assembly On LCD There is a Mylar put on LCD FPC this Mylar need to be attached when connect the LCD WITH Main board P N 76H00965 00M Sponge for LCD support P N 76H00948 00M Q ty 1 ...

Page 26: ... Back light Test 9 SD TEST SD card read write test 10 SPK PLAY Test Speaker output 11 REV Play Test Receiver output 12 HST play Test headset output 13 INT1 SPK O Internal MIC to Speaker output 14 INT1 REV O Internal MIC to Receiver output 15 INT1 HSTO Internal MIC to Headset output 16 HSTI HSTO Headset input to Headset output 17 LI Sensor Light Sensor Test 18 MS Format RESET Phone to Default Facto...

Page 27: ...ey for testing you could also use numeric key to select the test item Use Right Left to change to other page e Remove the battery directly to exit the Diagnostic program when finish the testing f If the system fails while testing please also remove the battery directly to turn off power IMPORTANT NOTICE 1 Please do not leave the mini SD diagnostic card left on the unit while booting to Windows mod...

Page 28: ... Press Action to MENU 7 B L TEST Back light adjust from MAX DIM OFF Press Action to MENU 8 SD TEST Performing SD R W test Back to Main MENU automatically 9 SPK PLAY Select this item to check speaker Back to Main MENU automatically 10 REV Play Select this item to check Receiver quality Back to Main MENU automatically 11 HST play Select this item to check Headset function Back to Main MENU automatic...

Page 29: ...how Unit Serial No and IMEI No Press 0 to exit 20 RUN IN For RUN IN Test Could be selected as 1 2 4 8 21 BatRunDwn Check Battery performance RUN DOWN FOR 1 HOUR 22 CheckSum Calculate checksum of Flash ROM Could be use for verifying after OS reflash 23 SD RAM test RAM Memory test Some items need to test under OS Mode 24 USB TEST Link with PC Notebook to check USB Link function 25 SIR Test Infrared ...

Page 30: ...ch caused high power consumption compare to GOOD main board 1 Requirement Power Supply Micro current Meter Current series JIG CABLE Battery JIG Equipment need A Power Supply set at 4 V B Micro Current Meter support 0 5mA 2A 2 Fixture needed C Current series jig with black and red cable D Cable E Battery with extension cable 3 Connect cable D to positive polarity of power supply A and current meter...

Page 31: ...nd current meter B Note black cable to power supply A and red cable to current meter B 5 Setting is Ready now for testing Don t turn the power on at this moment 6 Set the unit to Flight mode Turn on Bluetooth Note Need to put SIM card first on the unit 7 Remove original main battery and install battery fixture E 8 Turn on power supply 4V and current meter 2A ...

Page 32: ...isplay will be off in this condition please check current value on the current meter Current value must under 5 mA if over it means M B failed please replace M B for repair 11 Switch OFF the unit 12 Measure power off current Check current value on the current meter Current value must under 0 3 mA if over it means M B failed please replace M B for repair ...

Page 33: ...Diagnostic 1 Full charge the battery 2 Turn power off then insert Diagnostic SD card to handset 3 Set the handset into Bootloader Mode While Press Hold Capture button then press Power button Wait for the message Press Volume down to download SD Image appears press ACTION key to into Diagnostic mode 4 Under DIAG menu GOTO page 3 and select item 4 BatRunDwn to perform Battery rundown test 5 Screen w...

Page 34: ... back to menu screen B a t R u n D w n Batt Run Down finish Percentage xx Press Action to EXIT 6 Test Result and Criteria Run Down 1 hour Capacity 60 GOOD Run Down 1 hour Capacity 60 Failed a The Battery Rundown Test program is available for the battery in Warranty period ONLY b How to check the warranty period Check unit serial no or Manufacturing date please refer labeling plan at chapter 11 ...

Page 35: ...one 64MB SD card with latest software version optional 2 Software upgrades procedure a Enable the USB Connection Settings in ActiveSync b Set the Smartphone into OS Mode SIM card must be inside c Sync Smartphone to PC via USB cable and synchronize with PC d Attach AC Adapter to USB cable It s necessary to attach AC Adapter to unit to prevent software upgrade fail e Run RUU tool under Window 2000 T...

Page 38: ...dential 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 39 PAGE NO 38 g On your PC it will show below messages Check the option on screen Follow the instruction shown on screen check the selection part ...

Page 39: ...g the process PC will show current information about your smart phone choose update after confirm k Choose NEXT if you have verified and want to update l It will take about 10 minutes to complete j PC will show the RUU progress k When software upgrade is finished the Unit will reboot automatically ...

Page 40: ...ke one smartphone unit and turn off power b Insert 64MB Mini SD card with latest software version to unit and set it into SPL Mode Press and Hold Camera Power button for 2 seconds Then release Power button first The screen shown as below SD ALL image Press this key Start download Download SD image Format FAT success IIIIIIIIIII Writing OS SD ALL image Press this key Start download Download SD imag...

Page 41: ...is risk of loosing customer data c Unit will reboot 7 3 Smartphone rebuild Use only if you feel system is slow performance weight loading may cause system run slowly Please be noted that there is a Risk of Loosing customer data and back to factory default setting Procedure 1 On Windows mode Press Start More More Accessories Clear Storage On display it will show Smartphone 2003 Clear storage will m...

Page 42: ...each to the end 6 After it is completed turn off the unit Take of mini SD card B Flash unit with golden mini SD 1 Insert mini SD card into unit 2 Enter SPL Press and hold camera key Press power key for one or two seconds release power key 3 SPL will ask if you want to flash the unit 4 IF Yes Press Volume Down key quickly Check the screen Wait for the percentage bar reach to the end 5 After it is c...

Page 51: ...ength W Width N Number of defects S Distance from dot to dot H Height Viewing distance for LCM is approximately 30cm 5cm Ambient illumination is to be 500 1000lux Inspection viewing angle range 30degree Horizontal and 45 degree Vertical 1 Defective Dot Item Status Criteria 1 Defective dot 0 25mm Fail 2 0 15 Defective dot 0 25mm If the Q ty of defective dot 6 Pass 3 Defective dot 0 15mm Neglect Tot...

Page 52: ...HTC confidential 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 53 PAGE NO 52 7 Bright Defect to Bright Defect Distance S 5mm MA 8 Dark Defect to Dark Defect Distance S 5mm MA ...

Page 53: ... Main Board defects Battery connector on M B defects Re flash Software Main Board defects Main Board defects Battery connector on M B defects Battery damage Main Board defects Battery full charge Battery rundown test fail Battery damage Main Board defects Battery full charge Use Battery test fixture test fail Battery damage Attach AC adapter Power LED No indication Attach AC adapter Power LED indi...

Page 54: ...rn power off Re flash Software Battery power run out Power off during operation Press power button for 3 seconds but can not turn off Reset the phone x Storage Main Board defects Main Board defects Main Board defects Battery can not hold charge Power off automatically Shutdown immetiately in anytime ...

Page 55: ...ation on keypad LED System boot up but lock on LOGO screen Re flash Software Reset the phone x Storage Main Board defects Can not detect SD card Switch Board defects SD card can t hold in place SD card can not hold in unit SD socket on Switch board defects Battery power run out System hang under OS System lock often under operation in anytime press any key does not help Re flash Software Reset the...

Page 56: ...rofile Something stuck in audio jack Unit Re assembly The spring of internal speaker bent No sound in internal speaker No voice be recorded Main Board defects Audio play problem with speaker Internal speaker defects Main Board defects Defective Recording Unit Re assembly Microphone defects The spring of microphone bent Something stuck in audio jack Reset the phone x Storage Voice Note function doe...

Page 57: ...n LCD no display No front light on LCD Check the setting power management Main Board defects Main Board defects No video appears on LCD front light turn on only Main Board defects Half screen displays on LCD The Q ty of bad pixels is out of spec inspection criteria Dust on LCD surface LCD defects Unit Re assembly LCD defects LCD defects Screen Flickering Video or back light flashing Line in Displa...

Page 58: ...ng defetcs Record button does not work or button stuck Volume Down button does not work or button stuck Volume Down switch on M B defects Volume Down button housing defetcs Metal Dome defects Keypad defects Defective App3 4 button Defective Home button Defective Numeric keypad Defective Return button Key 0 9 Talk End Home Return stuck Numeric key 0 9 Talk End Home Return does not work Keypad defec...

Page 59: ...re No phtotgraphing image on screen before taking photos Camera lens dirty Camera defetcs Main Board defects Camera defetcs Main Board defects Camera defetcs Main Board defects Clean camera and re assembly 7 RF Wireless RF Wireless malfunction SIM detection fail SIM connector defects Main Board defects No service signal Reset the phone x Storage Testing fail by RF Tester other phone function Anten...

Page 60: ...unit Regulatory label on the rear housing of main unit 1 Brand name is shown on the bezel 2 All bar codes must be code 128 symbology HTC P N 77H00165 xx According to kernel 80H revision For S N SSYWWPPZZZZZ SS SITE CODE HT Y Year Last Digital of the Year WW Week Code 01 54 ZZZZZ Serial Number 00001 99999 Use Base 10 Label Characteristic Material polyester Color White Ink B110 ...

Page 61: ... Speaker Frame Keypad CMOS Camera Module 1 3 Q ty 1 Q ty 1 Iron only Q ty 1 60H00041 01 74H00505 00M 77H00184 00 LCD QVGA 2 2inch Bezel Pre Assy Security label Warranty seal Q ty 1 Q ty 1 Q ty 1 71H01229 00M 72H00765 00 72H00765 01 Keypad Pre Assy Screw M1 6 8 2 Screw M1 6 3 5 Q ty 1 Q ty 4 Q ty 2 74H00438 XX 36H00327 00M 74H00470 00M Housing Pre Assy Antenna Pre Assy Battery cover Q ty 1 Q ty 1 Q...

Page 62: ...Q ty 1 Q ty 1 35H00044 00 72 7 H00609 00 6H00965 00M M y Screw KH BT 4 2 4 M ain Batter ylar LCD Q ty 1 Q ty 10 Q ty 1 74 7 00 72 1 72H0 6 0 M H0037 H30055 0 090 0 Sound Box Screw BI Dome Numeric Pre Assy H BT1 6 4mm Q ty 1 Q ty 3 Q ty 1 Position of label on unit Note If the color of liquid indicator changed it s out of warranty If the warranty seal is broken on receiving p lease treat as out of W...

Page 63: ...ed void the tape melted and make the component nts ents could be gone when the solder proof tape been taken off If HTC 13 1 P 1 Basic Repair Instructions for Component Replacement Warning DO NOT overheat the tape and components to a damage Step 2 Use Heater Gun HAKO850B set the temperature between 350 Air Speed 3 5 to remove the compone Step 3 It has to wait the temperature cool down before the da...

Page 64: ... 7 5 6 Parts that could be replaced from MB front side NO Part location name HTC Part No REMARK 1 Power switch button 36H00230 00M SW1 2 Volume up 36H00230 00M SW2 3 Volume down 36H00230 00M SW3 4 Camera capture 36H00230 00M SW4 5 Connector FPC 39P LCD 75H00371 10M Con 3 6 MIC 36H00208 00M MIC1 7 Record button 36H00230 00M SW5 ...

Page 65: ...276 00 WSW1 2 Camera connector 20P 75H00337 00M CON4 3 Battery connector 75H00332 00M CON10 4 Mini SD Connector 75H00352 00M CON6 5 SIM Connector 6p 75H00378 00M CON 9 6 Connector B to B Keypad Connector 16P 75H00371 10M CON3 7 Back up capacitor 16H00012 00M CG1 8 Audio Jack 36H00059 00M ACON1 9 I O Mini USB connector 75H00379 00M CON7 10 FRU SUB ASSY Switch board FPC Hurricane Robbie 80H00401 00 ...

Page 66: ...Y repair date RMA Number HTC RMA number bar code Part Number number bar code Series Number number bar code IMEI Number optional number Technician Name of the person repairing the device Customer Reported Failure Symptom Original failure description reported by the end user Verified HTC Failure Code ASP verified failure symptom in HTC failure code Verified HTC Failure Description ASP verified failu...

Page 67: ...F In House Repair Turn Around Time 10 J Service_Model Exchange DOA Express WHAT is the SERVICE Model 11 K Refurbishment Y N Is Refurbishment reqired by POLICY 12 L Warranty 0 1 2 3 Warrany Status 0 In Warranty 1 OOW Beyond warranty period 2 OOW Customer abuse misuse 3 OOW Broken warranty seal 13 M Part_No HTC 99 H HTC unit Part Number 99Hxxxxxxx 14 N Product Model and Mem Size HTC unit Description...

Page 68: ... N 2nd material Part Number used for repair 32 AF Warranty2 Y N Material for IW or OOW purpose 33 AG Material2_SN 2nd material Serial No 34 AH Material Used_3 HTC P N 3rd material Part Number used for the repair 35 AI Warranty3 Y N Material for IW or OOW purpose 36 AJ Material3_SN 3rd material Serial No 37 AK Material Used_4 HTC P N 4th material Part Number used for repair 38 AL Warranty4 Y N Mate...

Page 69: ...on line SDO http htcscm10 htc com tw sdo index_RMAiii asp The HTC SDO system which you could down load such as following items 1 Failure Repair code 2 ROM code 3 Service Advisory 4 Service Manual 5 Training VCD Note Please get the authorization from HTC Technical Support Center for access authority End of Service Manual ...

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