HPRT TP585L, User Manual

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TP585L User Manual
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6 TROUBLESHOOTING
Your printer is very reliable, but occasionally problems may occur. This chapter provides
information on some common problems you may encounter and how to solve them. If you
encounter problems that you can not resolve, contact your dealer for assistance.
6.1 Printer Not Working
Problem Description Probable Reason Solution
LED indicator is off, printer is not
working
Printer has no power Connect printer to power supply
Printer is not on Turn on the printer
Circuit board is broken Contact with the dealer
6.2 LED Indicator and Beeper Alarm
Problem Description Probable Reason Solution
LED indicator is red and flashing,
buzzer alarms
Printer cover open Close the printer cover
LED indicator is always on with red
colour and beeper alarms
Paper end Reload the paper roll
Printer does not work and beeper
alarms
Thermal print head is
over-heated
Turn the printer off and resume
when it cools
Over-voltage Print with specified voltage
Low-voltage Print with specified voltage
6.3 Troubles Occur During Printing
Problem Description Probable Reason Solution
Blurred printing or spot
Incorrect paper roll loading Check if the paper roll is loaded
Unqualified paper roll Use recommended thermal paper roll
Dirty thermal head or print roller Clean the thermal head or print roller
Low print density
Increase the print density level
Paper is not feeding
normally
Paper jam
Open the printer cover, check the paper
path and remove jammed paper
Vertical print words are
missing
Dirty thermal head or print roller Clean the thermal head or print roller
Thermal head is damaged
Contact with your dealer for assistance
Note: about the density setting, please refer to Chapter 8.