HPRT HM-Z3 User Manual Download

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HM-Z3 User Manual

8.1 Troubleshooting Guide

8.1.1 Power Supply Failure

Phenomenon

Cause

Check Method

Remedy

No Power

The battery is not connected

Connect the specified battery

The battery is discharged

Battery level

≤

7.4V

Charge the battery

8.1.2 Printing Failure

Phenomenon

Cause

Check Method

Remedy

No printing

The roll paper is loaded upside

down.

Install the roll paper properly.

Faulty Main Logic Board Unit.

Replace the Main Logic Board

Unit.

Faulty connection of the

thermal head connector.

Check connection of the

thermal head connector.

Connect the thermal head

cable to connector properly.

Faulty thermal head.

Replace the Mechanism Unit.

Partly not

printed

Faulty connection of the

thermal head connector.

Check connection of the

thermal head connector.

Connect the thermal head

cable to connector properly.

Printer cover one side close.

Close printer cover correctly.

Faulty thermal head.

Replace the Mechanism Unit.

Faint printout

or uneven

printout

Level of battery voltage is low.

Check the battery lamp

on the LCD.

Charge the battery.

Printer cover one side close.

Close printer cover correctly.

Faulty thermal head.

Replace the Mechanism Unit.

Foreign substance is adhered to

the thermal head.

Check whether any

foreign substance are

adhered to the thermal

head.

Dip a cotton swab or soft cloth

in ethyl alcohol and wipe the

foreign substance with them.

Non-recommended paper is

used.

Check whether the paper

being used meets the

specification.

Replace it with the specified

paper.

Faulty mounting of the platen.

Check mounting condition

of the platen.

Mount the platen properly.

Summary of Contents for HM-Z3

Page 1: ...r HM Z3 USER MANUAL Rev 1 0 Xiamen Hanin Electronic Technology Co Ltd ADD Room 305A Angye Building Pioneering Park Torch High tech Zone Xiamen China 361009 Tel 86 0 592 5885993 Fax 86 0 592 5885992 Web www hprt com ...

Page 2: ...rinter could result in a fire Never attempt to repair the printer yourself Also do not disassemble or modify the product Doing so could lead to injury fire or electric shock Do not touch the tear bar There is a tear bar inside the paper outlet slot Neither put your hand in the paper outlet slot while printing is in progress or put your hand into the outlet even when printing is not in progress The...

Page 3: ... Printing quality may suffer if the thermal head heating element becomes soiled by being touched with your hands Do not touch the thermal head heating element There is a risk of damage to the driver IC of the thermal head from static electricity Never directly touch the IC Do not operate the printer if there is moisture on the front surface of the head from condensation etc Thermal Paper Handling ...

Page 4: ...vice that produces a strong electromagnetic field Keep the printer sufficiently removed from heaters and other sources of heat Use the printer in a clean low humidity environment that is free from dust Avoid using the printer in high humidity rooms Printer Maintenance Please perform the following maintenance every 6 months Thermal head Dip a cotton swab in an alcohol solvent ethanol methanol or is...

Page 5: ... Panel 13 3 1 1 Button 13 3 1 2 LCD Indication 14 3 1 3 Buzzer Description 14 3 2 Self Test 15 3 3 Instruction for Standby Sleep Mode 15 4 General Specification 16 5 Detailed Specification 18 6 Interface 19 6 1 USB for Battery Charge 19 6 2 Bluetooth 20 7 Specifications of Accessories 21 7 1 Battery Pack 21 7 2 Belt Clip 21 8 Troubleshooting Procedure 22 8 1 Troubleshooting Guide 23 8 1 1 Power Su...

Page 6: ...rts the following firmware version Firmware Version Ver 1 0 Refer to the appropriate manual which supports the firmware version of you printer The firmware version can be confirmed by the self test Refer to 3 2 Self test ...

Page 7: ...nd mobile 372g including Battery pack Very silent printing thru direct thermal printing method Print speed 60mm s Support Bluetooth Ver3 0 4 0 BLE Dual Mode Belt Clip as a standard accessory Support text and graphic printing Drop in design that makes it easy to load paper A printer cover that can be opened with the touch of a button Printer cover open sensor Paper out sensor Black mark sensor Volt...

Page 8: ...er is packaged with the following accessories If any of these accessories is broken or missing please contact the dealer that you bought the product Note 1 The AC adapter vary by local or region 2 The packing materials are actually dependent on the order ...

Page 9: ...HM Z3 User Manual 3 1 2 Appearance and Components ...

Page 10: ...as in the figure shown below following the direction of the arrow Press down on the battery pack until the hooks click into place 3 To remove the battery back pull back the hook and use the opposite procedure from the one you used to insert the battery pack NOTE This printer can only use the company s original equipment or approved special battery otherwise it may cause damage to the product batte...

Page 11: ...lowly discharge itself Prepare a battery pack that has been charged relatively recently 1 to 2 days earlier To ensure that the battery lasts for a long time we recommend that you turn off the printer whenever possible When used at low temperatures battery performance will temporarily decline Be sure to have a fully charged spare battery standing by if the printer will operate in a cold environment...

Page 12: ...as been dropped or subjected to a shock in some other way Do not disassemble or modify the battery pack Do not short the terminals of the battery pack or get it wet Do not place the battery pack in a bag with a small metal object such as a key If any battery fluid gets on your skin or clothing immediately wash the affected area with fresh water Otherwise skin damage may result Notes about Storing ...

Page 13: ...ove it after fully charged And it should be recharged every 3 months When power is low battery should be charged in time If the printer automatically power down because of low power be sure to charge the battery in 15 days Otherwise it will cause permanent damage to the battery ...

Page 14: ...efault XXXXX is the last digits of the Product Serial Number Notes 1 HM Z3 has two Bluetooth modes a One is Bluetooth Ver3 0 with PIN for Android or Windows system PIN and Device name can be changed through Star Utility To obtain this utility please contact with your dealer b Another is Bluetooth 4 0 BLE without PIN for iOS system 2 HM Z3 changes the Bluetooth mode automatically by host system 3 P...

Page 15: ...HM Z3 User Manual 9 2 3 Loading Paper 1 Press the cover open button to open the paper cover 2 Load the roll paper in the orientation shown in the figure below ...

Page 16: ...touch the tear bar There is a tear bar inside the paper outlet slot You could neither put your hand in the paper outlet slot while printing is in progress nor put your hand into the outlet even when printing is not in progress The paper cover can be opened when replacing the paper be careful not to place your face or hands too close to the tear bar 2 During and immediately after printing the area ...

Page 17: ...inter displays Language English you can configure the settings 2 To switch the Menu and option parameter or return to the previous menu press MODE button 3 To switch or confirm the new setting press FEED button CAUTION Before changing the menu setting make sure that the communication with a host device is disconnected When the printer is under the Bluetooth communication with a host device it cann...

Page 18: ... clip in the right orientation then screw the screw that comes with the belt clip into the designated screw hole to attach the belt clip to the printer 2 Use a coin to firmly screw in the screw 2 5 2 Using the Belt Clip When the printer is attached to your belt you can use it like the picture below Note Be careful not to drop when use a belt clip Velcro be securely fixed ...

Page 19: ...DE FEED buttons for 5 seconds will put the printer into Menu Setting mode The MODE button can now be used to change Printer MODE status visible on the LCD screen for fast configuration 2 FEED Button When the printer is on paper can be fed manually by pressing and holding the FEED button for more than one second In Menu Setting mode the FEED button can be used to switch and confirm the new setting ...

Page 20: ...mely low Stop using the printer immediately and charge the battery pack Note If you continue printing at the low remaining battery power status the printer cannot feed paper properly and may print with condensed narrow line spacing Bluetooth connection status The mark on the left indicates that there is no Bluetooth connection The mark on the left indicates that there is a Bluetooth connection 3 1...

Page 21: ... test will finish automatically The printer will be ready to receive data after the self test finishes NOTE Please subject to the actual self test page this self test page is only for reference 3 3 Instruction for Standby Sleep Mode The printer in the Standby Sleep Mode will recover to the Print Ready Mode when receiving print data or button operations Press the FEED button or the MODE button and ...

Page 22: ...ature detection Label gap detection Power Output 5V 1A Battery 2000mAh 7 4V rechargeable Li ion battery Paper Paper type Thermal paper or Label paper Paper width 46mm or 62mm or 80mm Paper thickness 0 053mm X 0 15mm Roll paper diameter Ø40mm Recommended paper Thermal paper P220AG PD450 FD200 Alpha 400 2 1 Label paper RICHO 150PSMW UPM DT80W Physical characteristics Operation condition 2 C to 52 C ...

Page 23: ...ce the printing quality and decrease the thermal print head life Please Use at a room temperature if you want to set the print density to Special Some types of the paper are not suitable for use in low temperature environment Dimensions External Dimension 109mm W x 51 2mm D x 108mm H Weight 372g including battery pack ...

Page 24: ... 5 Detailed Specification Item Specification Hardware specification MCU 32bits RISC FLASH 256K bytes RAM 48K Bytes Bluetooth highest frequencies 2 4 GHz Bluetooth module basic clocking 26MHz Bluetooth output 2 34mW 3 7dBm ...

Page 25: ...attery Charge HM Z3 printer has a USB interface for Battery charging and is connected by means of 5pin micro USB socket In the following table the signals present on the micro USB socket are listed Pin No SIGNAL 1 VBUS 2 D 3 D 4 NC 5 GND USB cable ...

Page 26: ...4 0 BLE Dual Mode Frequency Range 2 4GHz ISM band Data Transmission Rate 115200bps adjustable Data Bit 8 data bit fixed Parity Bit No parity fixed Stop Bit 1 stop bit fixed SSP Compatible PIN code 1234 as default Device Name HM Z3 XXXXX XXXXX is the last 5 digits of the Product Serial Number ...

Page 27: ...HM Z3 User Manual 21 7 Specifications of Accessories 7 1 Battery Pack 7 4V 2000mAh Rechargeable Lithium ion Safety Approvals PSE 7 2 Belt Clip ...

Page 28: ... all the corresponding items into consideration This allows you to specify a hidden defective part Cause Lists as many possible causes as possible Guess a trouble cause out of them and take its check method to specify the trouble cause Check Method Describes a check method to specify a trouble cause Remedy Troubleshoot by taking a remedy described in this column By troubleshooting in accordance wi...

Page 29: ...the thermal head connector Check connection of the thermal head connector Connect the thermal head cable to connector properly Printer cover one side close Close printer cover correctly Faulty thermal head Replace the Mechanism Unit Faint printout or uneven printout Level of battery voltage is low Check the battery lamp on the LCD Charge the battery Printer cover one side close Close printer cover...

Page 30: ...or feed irregularly The printer cover is not closed properly Close the printer cover properly Faulty connection of the motor connector Check connection of the motor connector Connect the motor cable to connector correctly Defective motor Replace the Mechanism Unit Battery voltage drop Check the battery display of the LCD Charge the battery Faulty Main Logic Board Unit Replace the Main Logic Board ...

Page 31: ...e LCD Message Description of failure message Remark Cover Open Printer cover is not closed properly Close printer cover properly Out of Paper Empty paper Replace the roll paper High Temperature Thermal Head is overheat Is recovered with the automatic which comes to be cool ...

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