manualshive.com logo in svg

HPE EDGELINE EL10, User Manual, Page: 48 / 60

Share
Download
HPE EDGELINE EL10 User Manual Download Page 48

Troubleshooting

Troubleshooting resources

The 

HPE IoT Gateway GL10 (Formerly HPE EL10 Intelligent Gateway) Maintenance and Service Guide

includes additional troubleshooting resources and is available on the Hewlett Packard Enterprise website 

http://www.hpe.com/info/edgeline-docs

.

48

 Troubleshooting

Summary of Contents for EDGELINE EL10

Page 1: ...eptember 2017 Edition 5 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the serv...

Page 2: ...ke you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgmen...

Page 3: ...wall mount gateway 12 Dismounting a rack mount gateway 13 Dismounting a VESA mount gateway 13 Remove the top access panel 14 Remove the bottom access panel 15 Setup 16 Optional services 16 Optimum en...

Page 4: ...ns 40 Main tab 40 Setting the System Date and System Time 40 Advanced tab 41 Trusted Computing 41 ACPI Settings 42 Intel R Smart Connect Technology 42 CPU Configuration 42 PPM Configuration 42 IDE Con...

Page 5: ...ons 53 Power supply specifications 53 Power consumption specifications 54 Websites 55 Support and other resources 56 Accessing Hewlett Packard Enterprise Support 56 Accessing updates 56 Customer self...

Page 6: ...e external and internal server features and components Front panel components Item Description 1 USB 2 0 connector 2 USB 3 0 connector 3 Audio in 4 Audio out 5 LAN 1 connector 6 LAN 2 connector Front...

Page 7: ...s it Rear panel components Item Description 1 Power connector 2 HDMI connector 3 Serial port connector RS 232 or RS 422 485 4 Micro HDMI connector 5 VGA connector 6 Micro USB 2 0 connector Connector p...

Page 8: ...amples for validating the MODBUS protocol communication see Validating the MODBUS protocol communication on page 31 RS485 solar sensor pin assignments Pin RS485 pin assignment Solar sensor pin assignm...

Page 9: ...button This method initiates a controlled shutdown of applications and the OS before the gateway enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the gat...

Page 10: ...4 Install the antenna 5 Mount the gateway on page 10 6 Power up the gateway on page 9 Mount the gateway Use one of the following mounting methods depending on where and how the gateway is mounted 10...

Page 11: ...ateway on the wall The wall mount screws are not provided with the wall mount kit Procedure 1 Install the brackets with the four M3 5 screws 1 1 2 2 2 2 2 Install the gateway on the wall with the four...

Page 12: ...ismounting methods depending on where and how the gateway is mounted Dismounting a wall mount gateway on page 12 Dismounting a rack mount gateway on page 13 Dismounting a VESA mount gateway on page 13...

Page 13: ...brackets to the gateway and then remove the brackets 3 2 2 1 3 2 2 1 Dismounting a VESA mount gateway Procedure 1 Remove the four M3 Phillips screws securing the VESA mounting brackets to the gateway...

Page 14: ...cess panel Procedure 1 Remove the top access panel screws 2 Place the gateway upside down on a flat level surface 3 Remove the screws from the front and rear panels and then remove the top access pane...

Page 15: ...surface to avoid breaking the antennas Procedure 1 Using a T 10 Torx head screwdriver remove the four Torx head screws securing the access panel to the bottom of the gateway 2 Lift the access panel up...

Page 16: ...Service see the Hewlett Packard Enterprise website Optimum environment When installing the gateway select a location that meets the environmental standards Temperature requirements on page 16 Power r...

Page 17: ...talling the OS To install a supported operating system in the gateway you can use one of the following methods Installing using a USB key with an ISO image Installing using local media Installing usin...

Page 18: ...4 Insert a USB drive into the workstation The RUFUS utility will automatically detect the USB drive and display the drive details 18 Setup...

Page 19: ...5 Select ISO image from the Create a bootable disk using drop down 6 Click the disk icon and select the ISO image of the required OS 7 Confirm that Standard Windows installation is selected Setup 19...

Page 20: ...workstation Install OS using the imaged USB Prerequisites The gateway must be powered off before starting this procedure Procedure 1 Insert the USB key into the gateway 2 Power up the gateway on page...

Page 21: ...5 Select Hard Drive BBS Priorities 6 Select Boot Option 1 under Boot Option Priorities A menu for selecting the Boot Option 1 is displayed 7 Select the USB key as Boot Option 1 Setup 21...

Page 22: ...8 Press the Escape key 9 Navigate to the Save Exit tab 10 Select Boot Override 11 Select the USB key option 22 Setup...

Page 23: ...using local media You can use local media such as a USB CD DVD or disk drive with installation media to install the OS To install the OS access the System BIOS settings The last BIOS screen will enab...

Page 24: ...will work only if a SIM card is installed in the system Be sure to purchase a SIM card while purchasing a 3G module Procedure 1 Power down the gateway on page 9 2 Dismount the gateway on page 12 3 Re...

Page 25: ...he gateway on page 9 Installing the half length WiFi WLAN module Procedure 1 Power down the gateway on page 9 2 Dismount the gateway on page 12 3 Remove the bottom access panel on page 15 4 Using a T...

Page 26: ...on the half length WiFi module W LA N WLA N 6 Install the bottom access panel 7 Install the antenna on page 9 8 Mount the gateway on page 10 9 Power up the gateway on page 9 Installing the full length...

Page 27: ...stalling the screws on the board before inserting the module into the board W LA N WLA N 5 Connect the two antenna cables to the antenna connectors on the full length WiFi module W LA N WLA N 6 Instal...

Page 28: ...jumper is back to 3 0 V Battery On You will need a standard cable to make the connections For more information about the best hardware configuration for your gateway contact an authorized reseller or...

Page 29: ...n is pressed Item Description 1 Pin 1 2 Pin 2 3 Pin 3 6 Install the bottom access panel 7 Mount the gateway on page 10 8 Power up the gateway on page 9 Setting the I O serial port to RS485 Procedure 1...

Page 30: ...onnector itself Pulling on the cable can damage the cable or the connector 6 Disconnect the I O serial port cable from the I O serial port 1 connector 7 Connect the I O serial port cable to the I O se...

Page 31: ...g communication between computer and Gateway system Procedure 1 Install the USB to RS485 adaptor driver A virtual serial port opens and displays the following message Prolific USB to Serial Comm Port...

Page 32: ...o fix this issue disable the receive I O of the Gateway when sending data requires software implementation Testing communication between computer and solar sensor Procedure 1 Install the USB to RS485...

Page 33: ...st reset the RS485 Testing communication between Gateway and solar sensor Prerequisites This option is supported only with Linux OS Procedure 1 Connect the Gateway to the solar sensor a Connect Gatewa...

Page 34: ...Packard Enterprise website http www hpe com info qs System BIOS Updating the system BIOS You can download the latest system BIOS whenever updates are available from the Hewlett Packard Enterprise Supp...

Page 35: ...7 Set UEFI Built in EFI Shell as Boot Option 1 8 Select Save Changes and Exit The settings changes made so far will take effect only if you save and exit Software and configuration utilities 35...

Page 36: ...reset the UEFI Built in EFI Shell to Boot Option 1 9 Identify the USB drive The following is a sample screen with fs1 as the USB drive 10 Initiate the BIOS update a To select the USB drive enter the...

Page 37: ...B N X command In the following sample the command is AfuEfix64 efi L510K112 BIN P B N X You will see a screen similar to the following while the update is in progress After the update one of the follo...

Page 38: ...in A screen showing that the BIOS update was successful The following is a sample screen 11 Power down the gateway on page 9 for the changes to take effect All BIOS options are restored to the default...

Page 39: ...sing the system BIOS Procedure 1 Connect KVM to the gateway 2 Power up the gateway 3 Press the Delete key or the F2 key The BIOS Main tab is displayed Setting up the system BIOS BIOS menu components T...

Page 40: ...Esc key to exit without saving Main tab The Main tab displays general BIOS information including the following menu options System Date System Time Setting the System Date and System Time Procedure 1...

Page 41: ...DE Configuration Miscellaneous Configuration CSM Configuration USB Configuration Security Configuration Trusted Computing General status and security configuration settings are displayed including Sec...

Page 42: ...whether SATA Speed Support is Gen1 or Gen2 SATA ODD Port Displays whether SATA ODD is Port1 or No ODD SATA Mode Enables user to select IDE or AHCI modes mSATA Enables or disables mSATA function If mSA...

Page 43: ...user to set the time out value for control bulk and interrupt transfers Device reset time out Enables user to set the USB mass storage device start unit command time out value Device power up delay E...

Page 44: ...e the primary display GFX Boost Enables or disables GFX boost function PAVC Enables or disables PAVC DVMT Pre Allocated Enables user to select DVMT 5 0 pre allocated fixed graphics memory size used by...

Page 45: ...tion of XHCI controller USB2 Link Power Management Enables or disables USB2 Link Power Management USB 2 0 EHCI Support Enables user to control the USB EHCI USB 2 0 functions One EHCI controller must a...

Page 46: ...ck State Enables user to select the keyboard NumLock state Quiet Boot Enables or disables the Quiet Boot option Fast Boot Enables or disables the Fast Boot option Boot Option Priorities Enables user t...

Page 47: ...g the changes Save Changes Enables user to save changes made so far to any of the options Discard Changes Enables user to discard changes made so far to any of the options Restore Defaults Enables use...

Page 48: ...PE IoT Gateway GL10 Formerly HPE EL10 Intelligent Gateway Maintenance and Service Guide includes additional troubleshooting resources and is available on the Hewlett Packard Enterprise website http ww...

Page 49: ...e 210 mAh 2 uAh 10 5000 hours Maximum Battery Life Cycle under Storage Mode 105000 hours 365 x 24 11 98 years Battery in Storage Mode System Powered Off all day RTC battery is in use Maximum Battery L...

Page 50: ...er Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise Support Center www hpe com support Safety Compliance EnterpriseProducts Additional regulatory information Hewl...

Page 51: ...ZZZ serial number format for this product Valid date formats include YWW where Y indicates the year counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and...

Page 52: ...Ukraine RoHS material content declaration Japanese certification mark for 3G module 52 Ukraine RoHS material content declaration...

Page 53: ...umidity 1 All temperature ratings shown are for sea level An altitude derating of 1 0 C per 304 8 m 1 8 F per 1000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Maximum rate of chang...

Page 54: ...Power consumption specifications Specification Value Typical 5 88 W 12 V at 0 49 A Maximum 10 56 W 12 V at 0 88 A 54 Power consumption specifications...

Page 55: ...brary www hpe com info EIL Single Point of Connectivity Knowledge SPOCK Storage compatibility matrix www hpe com storage spock Storage white papers and analyst reports www hpe com storage whitepapers...

Page 56: ...through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com su...

Page 57: ...nt notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register...

Page 58: ...ced Host Controller Interface EOP Exchange Online Protection GFX graphics GOP Graphics Output Protocol GTT graphics translation table IDE integrated device electronics IGD Integrated Graphics Device I...

Page 59: ...solid state drive TOLUD Top of Low Usable DRAM TPM Trusted Platform Module TXE Telephone eXchange Electronic UEFI Unified Extensible Firmware Interface USB universal serial bus Vcc collector supply v...

Page 60: ...gestions or comments to Documentation Feedback docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the...

Reviews:

No comments