HPE DL20 G9 Hardware Installation, Maintenance, And Troubleshooting Download Page 1

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Avaya Call Management System HPE
DL20 G9 and DL380 G9 Hardware
Installation, Maintenance, and
Troubleshooting

Release 18

July 2016

Summary of Contents for DL20 G9

Page 1: ...Avaya Call Management System HPE DL20 G9 and DL380 G9 Hardware Installation Maintenance and Troubleshooting Release 18 July 2016...

Page 2: ...REEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFI...

Page 3: ...NED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA L L C SEE HTTP WWW MPEGLA COM Se...

Page 4: ...a com or such successor site as designated by Avaya Contact Avaya Support See the Avaya Support website https support avaya com for product or Hosted Service notices and articles or to report a proble...

Page 5: ...ont view of the HP DL380 G9 server 15 Rear view of the HP DL380 G9 server 16 HP Proliant DL380 G9 server specifications 17 Altitude and air pressure requirements 17 Hardware dimensions and clearance r...

Page 6: ...ESD wrist strap 29 Maintaining the disk drives 29 Prerequisites 30 Required references 30 Replacing a disk drive 30 Maintaining and cleaning the tape drive 31 Global asset recovery policy 31 Chapter 4...

Page 7: ...issue Added hardware installation maintenance and troubleshooting information for the HPE DL20 G9 server Related resources Documentation Finding documents on the Avaya Support website About this task...

Page 8: ...eshoot Avaya products About this task Videos are available on the Avaya Support website listed under the video document type and on the Avaya run channel on YouTube Procedure To find videos on the Ava...

Page 9: ...umentation Information about training and certification programs Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract you can...

Page 10: ...appliance offers Only consult Avaya provided downloads information and support All BIOS or firmware updates are provided through Avaya Go to the Avaya Support website at http support avaya com for ad...

Page 11: ...The list includes batteries printed wiring boards plastic parts product packaging RoHS green requirements and energy efficiency Related links Registration on page 11 Registration Registration is manda...

Page 12: ...server No Description 1 Access Panel 2 Optical Drive 3 Serial number iLO information pull tab 4 2 USB 2 0 connectors 5 Health LED 6 Front 2 Fan Assembly 7 Power On Standby button and system power LED...

Page 13: ...DL20 G9 1U rackmount server Processor 3 4GHz Intel Xeon E3 1220 v5 processor 4 core Memory 2 x 8 GB UDIMM type 2R x8 PC4 2133P E 15 Storage HP 500GB 6G SATA 7 2k 2 5in SC MDL HDD HW RAID HP Smart Arra...

Page 14: ...7 88kg 17 37Ib Temperature and humidity requirements The following table lists the temperature and humidity requirements for the HPE DL20 G9 server Specification Value Temperature range Operating 10...

Page 15: ...To properly ventilate the system you must provide a minimum clearance of 63 5 cm 25 in in front of the rack 76 2 cm 30 in behind the rack Note You must ensure that no environmental hazards such as exc...

Page 16: ...UID button 10 USB 3 0 11 Serial label pull tag Rear view of the HP DL380 G9 server No Description 1 PCI Slots Slots 1 3 top to bottom riser shipped standard SAS port 2 PCI Slots Slots 4 6 top to bott...

Page 17: ...HP DL380 Gen9 8SFF CTO Server Processor Intel Xeon Dual Processor E5 2620 v3 15M Cache 2 40 GHz Memory 64 GB 2133 MHz DDR4 SDRAM Removable media DVD RW drive capable of reading DVD 4 7 GB through 8 5...

Page 18: ...3 36 lb Temperature and humidity requirements The following table lists the temperature and humidity requirements for the HP Proliant DL380 G9 server Specification Value Temperature range Note All tem...

Page 19: ...V Plug Type NEMA 15 Circuit Breaker 15 Amp Pole 1 AMP Draw 2 7 100VAC Total Watts 269 W Note These numbers are based on the following typical Avaya configuration qty 2 E5 2620v3 six core processors qt...

Page 20: ...s User Guide Installing the server into the rack 2 Examine contents of shipping container Avaya provided equipment User Guide Identifying the contents of the server shipping carton Server Rail Kit Pri...

Page 21: ...to the rack Warning This server is very heavy To reduce the risk of personal injury or damage to the equipment Get help lifting and stabilizing the product during installation or removal especially wh...

Page 22: ...improperly resulting in the loss of customer data If you do not use a UPS you must use a grounded outlet on a minimum 15 amp circuit Procedure 1 Plug in the IEC end of the power cord to the power out...

Page 23: ...HP DL380 G9 peripheral connectivity HP DL380 G9 peripheral connectivity July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT 23 Comments on this document infodev avaya com...

Page 24: ...ormation about switch connections for CMS see Avaya Call Management System Switch Connections Administration and Troubleshooting Connectivity diagram call out Description A USB keyboard customer provi...

Page 25: ...o the CMS server Connecting the switch link The CMS server uses TCP IP over a LAN to connect to the Communication Manager switch One CMS server can collect data from eight Communication Manager switch...

Page 26: ...e 1 Turn on the power to the UPS 2 Turn on the tape drive if installed 3 Turn on the system monitor 4 Press and release the power button The server boots up 5 Verify the results of POST after the syst...

Page 27: ...ermal shutdown Important For security purposes CMS has a hardware authorization feature During the initial CMS feature authorization process the system preserves information about the configuration an...

Page 28: ...wappable DL360 380G9 300GB 15K SAS 2 5 HDD Y DL20G9 1TB 7 2K SATA 2 5 HDD N DL20G9 900 WAC PWR SUP Y if redundant DL360 380G9 800 WAC PWR SUP Y if redundant Internal Maintenance Field Replaceable Unit...

Page 29: ...ut this task Perform the steps in this procedure before you start working on the components inside the server Procedure 1 Ensure that the server is plugged in to the AC power 2 Ensure that the power i...

Page 30: ...bout this task Use this procedure multiple times for replacing multiple disk drives Before you begin HP Serial Attached SCSI SAS disks are hot swappable Follow the instructions in Avaya Call Managemen...

Page 31: ...cleaning the tape drive The customer is responsible for providing the tape and cleaning cartridges The customer must follow the maintenance instructions provided by the manufacturer for maintaining t...

Page 32: ...g component tests Note Before performing any maintenance or tests on the server and its components ensure that you take full backup of your system data Procedure 1 Connect a monitor USB keyboard and m...

Page 33: ...can run a quick test of the hardware for 10 minutes or an extensive hardware test that might take two or more hours to complete Component Tests to diagnose Processor Memory Hard Drive Keyboard Mouse N...

Page 34: ...42 kern info pseudo device tod0 Feb 14 08 19 22 tern syslogd going down on signal 15 Feb 16 14 24 08 tern scsi ID 365881 kern info pci 1f 0 pci 1 scsi 1 1 st 5 Feb 16 14 24 08 tern HP DDS 4 DAT Feb 16...

Page 35: ...e 1 Log in to the system as root 2 Enter usr sbin shutdown h now This shuts down the system 3 Turn off the system monitor 4 Turn off all external devices Recovery procedures July 2016 Avaya CMS HPE DL...

Page 36: ...Site Knowledge Base 9 installation checklist 20 K KVM 25 P parts list for connectivity diagram 24 physical system protection 19 POST 26 power requirements DL20 G9 15 power specifications 19 precaution...

Page 37: ...e system 26 turn off the system 28 turn on the system 29 turn over the system 26 V verifying POST 26 videos 8 Index July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT 37 Comments on this document infod...

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