4 Support and other resources
Accessing Hewlett Packard Enterprise Support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide
website:
www.hpe.com/assistance
•
To access documentation and support services, go to the Hewlett Packard
Enterprise Support Center website:
www.hpe.com/support/hpesc
Information to collect
•
Technical support registration number (if applicable)
•
Product name, model or version, and serial number
•
Operating system name and version
•
Firmware version
•
Error messages
•
Product-specific reports and logs
•
Add-on products or components
•
Third-party products or components
Accessing updates
•
Some software products provide a mechanism for accessing software updates
through the product interface. Review your product documentation to identify the
recommended software update method.
•
To download product updates, go to either of the following:
Hewlett Packard Enterprise Support Center
Get connected with updates
page:
www.hpe.com/support/e-updates
◦
◦
Software Depot website:
www.hpe.com/support/softwaredepot
•
To view and update your entitlements, and to link your contracts and warranties
with your profile, go to the Hewlett Packard Enterprise Support Center
More
Information on Access to Support Materials
page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
Access to some updates might require product entitlement when
accessed through the Hewlett Packard Enterprise Support Center. You must
have an HP Passport set up with relevant entitlements.
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