HPC Punch Machine 1200PCH, Manual

Page: 75 / 78

73
PUNCH MACHINE ™
No. 1200PCH
If your HPC Key Machine should require service, please note the following information:
HOURS:
The HPC Service Center answers questions involving key machine repair and replacement parts Monday
through Friday from
8:00 am to 3:30 pm Central time
.
Please call
800-323-3295
(from the U.S. and Canada) or
847-671-6280
(from other countries).
REPAIRS:
We recommend the replacement of cutters, brushes and external parts, the preventive maintenance and
recalibration (as outlined in this manual) be the only repairs or adjustments that are done by the user. Internal parts and
mechanisms should be factory-repaired only. Additional repair charges may be incurred by attempting to make these types of
repairs by yourself.
FACTORY SERVICE
: If you need to send your HPC key machine in for repair, first call the HPC Service Center
to obtain a Repair Order number, then follow these instructions:
Include a letter explaining the problem you are having, as well as any other work you want done on the machine. Make sure
your business name, address and phone number, as well as the name of the contact person are on the letter.
Your machine should be equipped with an HPC cutter when it is sent in for repairs. If you are sending in a Blitz
™
or
CodeMax
™
machine also include the Black Horseshoe Tip Stop to insure proper tip gauge calibration. Please do not send in
any other accessories (such as other cutters and code cards).
Pack the machine securely in a box strong enough to prevent damage during shipping (preferably the original box).
The Repair Order Number should be marked on the outside of the box.
All machines must be shipped prepaid. Collect shipments will not be accepted.
Our shipping address is:
HPC, Inc.
Attn. Service Center
3999 N. 25th Avenue
Schiller Park, IL 60176 USA
REPAIR CHARGES & ESTIMATES:
Upon receipt and evaluation of your machine our technicians will
provide a written estimate (by fax) of the repair charges. Some problems may be detected only while the repair work is being
done. If after informing you of the repair estimate it becomes apparent that the cost will be higher, you will be notified of the
additional charges before any additional work is done.
REPLACEMENT PARTS:
Key machine parts can be purchased through an Authorized HPC Distributor or
directly from the HPC Service Center. When ordering parts over the phone, please have the part numbers and descriptions
ready to expedite the ordering process. A parts listing and an exploded view drawing is included in this manual. If the parts
are needed urgently, express processing is available at an additional charge.
PAYMENT:
Payment for parts and repair is required at the time of repair and before the parts are shipped. We accept
payment by credit card (Visa, Mastercard or Discover) or by check. Repaired machines and parts can also be sent C.O.D.
with an extra charge. If you wish to have your Authorized HPC Distributor billed for the parts or repairs, the distributor must
call us with approval of the billing and provide a purchase order number for the parts or work being done, before the machine
is repaired or parts are shipped.
Unless otherwise specified, key machines that are not under warranty will be shipped C.O.D. with an extra charge after the
repairs have been made.
LOANER MACHINES:
Sorry, but we do not have loaner machines available.
HPC SERVICE CENTER