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technical reference guide

hp workstation zx2000

Document Part Number: 5969-3154

April 2003

This manual contains an overview of system specifications, instructions 
for removing and replacing system components, information on 
configuring your system using the included tools and interfaces, and 
detailed troubleshooting information. 

Summary of Contents for ZX2000

Page 1: ...Number 5969 3154 April 2003 This manual contains an overview of system specifications instructions for removing and replacing system components information on configuring your system using the included tools and interfaces and detailed troubleshooting information ...

Page 2: ...ial The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an...

Page 3: ...ler from whom you purchased your system or to HP so that they can either be recycled or disposed of in the correct way Returned batteries will be accepted free of charge ÅWARNING Avoid Burn Injuries Some parts inside the computer will be hot Wait approximately three to five minutes for them to cool down before touching them ÄCAUTION Avoid Static Electricity Static electricity can damage electronic...

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Page 5: ... covers 2 5 Removing the plastic and metal covers 2 5 Replacing the covers 2 8 Removing and replacing the front bezel 2 10 Removing and replacing internal components 2 11 Memory modules 2 11 Accessory and graphics cards 2 13 Optical drives CD or DVD 2 17 Hard drives 2 20 Power supply 2 23 System fans 2 24 Airflow guide 2 26 LED status panel 2 27 Processor assembly and power module 2 28 System boar...

Page 6: ... Monitor troubleshooting 4 14 Running Diagnostic Software Tools 4 15 HP e DiagTools hardware diagnostics 4 15 Additional diagnostics tools for HP UX 4 18 A System Accessories Graphics cards A 1 Supported graphics cards A 1 Selecting a monitor A 2 Mass storage devices A 6 Hard disk drives A 6 CD RW drive A 7 DVD ROM drive A 8 B System Board System board overview B 1 System board components B 3 Inte...

Page 7: ...ts C Part Numbers Exploded view C 1 D Event Error and Warning Messages EFI error and warning messages D 1 SEL and FPL log entries D 4 Accessing the logs with BMC CLI commands D 4 System specific events D 5 Events without sensors D 8 Index ...

Page 8: ...viii technical reference guide Contents ...

Page 9: ...flash EEPROM Configured using Extensible Firmware Interface EFI Operating system Models include one of the following HP UX Linux Microsoft Windows XP 64 Bit Edition Version 2003 Main memory Capacity 512 MB min 2 x 256 MB 8 GB max 4 x 2 GB Type PC2100 ECC registered DDR266 SDRAM Sockets Four DIMM sockets Bus Bandwidth 4 25 GB sec For memory loading order and detailed memory installation instruction...

Page 10: ...32 bit socket Three full length and one half length 3 3V 64 bit 66 MHz PCI X sockets One full length 3 3V 64 bit 133 MHz PCI X socket I O connectors 10 100 1000 LAN connector Four USB 2 0 480 Mb s connectors Two front access Two rear access Two 9 pin serial ports UART 16550 buffered RS 232 C Input devices USB keyboard and mouse HP 104 105 key keyboard available in 13 localized layouts HP three but...

Page 11: ...nimum 21 98 kg 48 45 lb Maximum 24 80 kg 54 68 lb Rack system Minimum 17 77 kg 39 18 lb Maximum 20 60 kg 45 41 lb Dimensions Tower system Height 502 6 mm 19 79 in Depth 512 4 mm 20 17 in Width 268 0 mm 10 55 in Rack system Height 175 3 mm 6 90 in Depth 510 9 mm 20 11 in Width 482 5 mm 18 99 in Footprint tower system Space requirement rack system 0 09 m2 0 98 sq ft 4 units ...

Page 12: ...tage and the maximum input power The power supply has Active Power Factor Correction APFC that meets EN61000 3 2 over the range of 88 255 VAC rms Parameter Total Rating PCI Sockets AGP Sockets Input voltage wide range 100 127VAC 200 240VAC 5 sockets available at 15W socket Total of 75W 1 socket available at 50W socket Max input current 6 4A at 100VAC 3 2A at 200VAC Input frequency 50 60 Hz Max inp...

Page 13: ...umidity levels can aggravate static electricity problems and cause excessive wear of the disk surface Additional Component Processor 130W 443 6 Btu h IDE hard disk drive with I O access 23W 78 4 Btu h IDE hard disk without I O access idle 16W 54 5 Btu h PCI card 10W to 25W 34 12 Btu h to 85 30 Btu h AGP card 50W maximum 170 6 Btu h Environmental Specifications System Processing Unit with Hard Disk...

Page 14: ...ctivity LED indicates whether the system is accessing any of the hard drives or optical drives IDE or SCSI If the LED is off the system is off or the system is not accessing internal drives blinking green the system is accessing an internal drive NOTE The Activity LED automatically communicates with IDE hard drives or optical drives To communicate with SCSI drives a SCSI LED activity cable must co...

Page 15: ...er Configuration Front Panel Rack Configuration 1 Optical drive bays 5 Activity LED 2 Power LED 6 Diagnostic LEDs 1 4 3 Power button 7 Front access USB connectors behind door 4 System LED 8 Locator LED and button rack mounted system only 1 2 3 4 5 6 7 1 2 3 4 5 6 8 7 ...

Page 16: ...efer to the label on the back of the workstation Rear Panel Connectors Tower Configuration Rear Panel Connectors Rack mounted Configuration 1 Power 5 LAN LEDs 2 Serial ports 6 Built in LAN and optional 2nd LAN ports 3 Audio headphone microphone 7 Monitor port s on graphics card 4 USB 1 2 4 6 3 7 5 1 2 4 6 3 7 5 ...

Page 17: ...emove components Removing and replacing covers on page 2 5 and Removing and replacing the front bezel on page 2 10 explain two tasks you perform for many remove replace procedures The remaining sections explain how to remove and replace components Memory modules page 2 11 Accessory and graphics cards page 2 13 Optical drives CD or DVD page 2 17 Hard drives page 2 20 Power supply page 2 23 System f...

Page 18: ... s 2 AGP video card behind arm 9 System fans behind front bezel 3 AGP retainer arm 10 LED status panel 4 Memory DIMMs 11 Serial number label behind door 5 Power supply 12 Front access USB ports behind door 6 Processor fan assembly behind hard drive cage 13 Internal speaker 7 Hard drive cage 14 Pedestal tower system 5 4 3 1 6 2 7 13 14 8 10 11 12 9 ...

Page 19: ...l information on the system board see Appendix B 1 CD Audio connector 7 Internal speaker connector 2 Memory DIMM sockets 4 8 AGP Pro 50 socket 3 CPU Power Module 9 PCI sockets 5 4 CPU Assembly 10 SCSI LED activity connectors 5 Battery 11 Rear panel connectors 6 USB front cable connector 5 4 3 11 8 10 7 1 2 6 9 ...

Page 20: ...operly seated gather your tools You need Flat blade screwdriver T 15 Torx driver Special processor tool provided with replacement CPU Static free mat Static strap follow electrostatic discharge ESD precautions To prevent damage to this system observe all of the following ESD precautions while performing the system parts removal replacement procedures Work on a static free mat Wear a static strap t...

Page 21: ...er Protection Device Always replace the cover s before turning the workstation on removing the plastic and metal covers 1 Turn off the system and disconnect the power cable and all other cables from the back of the system 2 Access the metal cover Rackmount system Release the glide rail retainers and slide the system outward as far as you can so that you have access to the system cover Tower system...

Page 22: ...ng Parts and Accessories 3 Loosen the two blue screws on the cover near the back panel of the chassis Unscrewing the Metal Side Cover 4 Slide the cover about 60 mm 1 5 in toward the back of the chassis then lift it off Removing the Metal Side Cover A B ...

Page 23: ...g Parts and Accessories removing the shipping screws The first time you open the case to work on the system remove the screws that hold the hard drive cage and AGP retainer arm in place for shipping Replacing these screws is not necessary Shipping Screws ...

Page 24: ... cover with the blue line on the system chassis Align the Metal Cover 2 Place the metal cover on the chassis and slide it toward the system front panel Replace the Metal Cover 3 Tighten the two blue screws on the cover near the rear panel of the chassis 4 Rackmount system Slide the system inward until the glide rail retainers latch ...

Page 25: ...ing Parts and Accessories 5 Tower system Replace the plastic cover a Align the cover mounting holes with the matching tabs on the system chassis b Close the cover until it snaps onto the system chassis Replacing the Plastic Cover tower system only A B ...

Page 26: ... of the bezel and pull forward until the bezel snaps open Rack mounted system Remove the metal cover then depress the blue release tabs inside the chassis and rotate the bezel away from the chassis Removing the Front Bezel 2 Lift the bezel off of the chassis replacing the front bezel 1 Insert the bezel latches into the matching slots on the system chassis Replacing the Front Bezel 2 Close the beze...

Page 27: ...ower outlet Wait until the LED on the back of the power supply turns off before removing memory 2 Press down on the memory module retainer clips and lift the module by its edges out of its memory socket Memory Module Retainer Clips 3 If the removed memory is functional store it in a static free container for future use 4 Replace the system covers reconnect all cables and turn on the system 5 Execu...

Page 28: ...in the two pairs to match For example you may install a pair of 256 MB DIMMs in sockets 0A and 0B and a pair of 1 GB DIMMs in sockets 1A and 1B NOTE The memory modules are keyed and can only be inserted in one direction When the module is correctly seated the retainer clips will return to their fully upright position Snap the clips firmly into place to ensure that the DIMMs are seated properly 3 R...

Page 29: ...z PCI X socket One AGP Pro 50 4X video card socket Three full length 64 bit 66 MHz PCI X sockets One full length 64 bit 133 MHz PCI X socket PCI and AGP Sockets This section explains how to access the sockets and remove and replace AGP video and PCI accessory cards 1 Half length PCI socket 2 AGP Pro 50 socket 3 66 MHz full length PCI sockets 3 4 133 MHz full length PCI sockets 2 1 3 4 ...

Page 30: ...ion and IDE or SCSI cable 3 Raise the hard drive cage a Depress the blue latch on the hard drive cage b Lift up the hard drive cage until it snaps into the upright position Lifting the Hard Drive Cage 4 Remove the AGP retainer arm a Unscrew the blue AGP retainer arm screw b Lift the arm sliding it slightly toward the front of the system to release the latches from the slots in the chassis Removing...

Page 31: ... AGP retainer arm making sure that the latches on the arm are inserted securely into the slots on the rear edge of the system chassis and the retainer clip is securely holding the AGP card in place Lower the arm into place and tighten the blue screw 9 Close the hard drive cage a Depress the blue latch holding the hard drive cage in the upright position b Lower the cage until it snaps into place Re...

Page 32: ...blank that is in the socket you want to use 2 Grasp the bulkhead end of the card and its opposite edge and insert the card into its connector Insert the New Card 3 Replace the PCI retainer clip First insert the tab at the lower end then press down until the blank snaps into place 4 Replace the AGP retainer arm and lower the hard drive cage 5 Replace the covers and reconnect all cables 6 Turn the s...

Page 33: ...io cables from the back of the optical drive NOTE The audio cable has a small release clip on the side of the connector Squeeze in on the connector and pull gently to remove it from the drive Disconnecting the Cables 3 Release the small blue retainer clips on both sides of the optical drive by pressing in on them Releasing the Optical Drive Retainer Clips 4 Slide the optical drive forward and pull...

Page 34: ...ive 1 Turn off the system disconnect all cables and remove the system covers and front bezel 2 Attach the rail labeled L to the left side of the optical drive and the rail labeled R to the right side Make sure the EMI gasket is installed on the top of the drive as shown EMI Gasket 3 Slide the optical drive into the drive bay until it stops 4 Ensure that the retainer clips on both sides of the opti...

Page 35: ...he black connector on each cable is for the master device the gray connector is for the slave device Make sure the jumper on the optical drive is set to cable select CSEL not to master M or slave S See the documentation provided with your drive for help locating the jumper 6 Replace the covers and reconnect all cables 7 Turn the system on then execute the EFI shell info io command to verify that t...

Page 36: ...sconnect all cables and remove the system covers 2 Disconnect the hard drive power connection and IDE or SCSI cable Disconnect the Drive Cables 3 Raise the hard drive cage a Depress the blue latch b Lift up the hard drive cage until it snaps into the upright position Lifting the Hard Drive Cage 1 Power cable 2 IDE or SCSI cable 2 1 A B ...

Page 37: ...ated on the sides of the drive and squeeze inward Then pull outward to remove the drive from the system Removing the Hard Drive 5 Remove the rails from the hard drive by unscrewing the two screws on each rail Removing the Hard Drive Rail Screws 6 To save these rails for future use attach them to the inside of the AGP retainer arm ...

Page 38: ...snaps into place 5 Reattach the hard drive power connection and IDE or SCSI cable NOTE The system has two IDE cables one is marked Hard Drives the other is marked Optical Devices Make sure you connect them properly The black connector on each cable is for the master device the gray connector is for the slave device Make sure the jumper on the hard drive is set to cable select CSEL not to master M ...

Page 39: ...large and small connectors 3 Unscrew the four screws attaching the power supply to the back of the system chassis Unscrew the Power Supply 4 Pull the power supply forward and lift it out of the chassis Removing the Power Supply replacing the power supply 1 Insert the new power supply into the system chassis 2 Attach the four screws to the rear panel of the system 3 Plug the power supply power conn...

Page 40: ...connect the power cable and remove the system covers 2 Remove the covers from the system lift the hard drive cage and remove the AGP retainer arm 3 Disconnect the two system fan power cables as well as the speaker front access USB connectors and the LED status panel Disconnecting the Fans and Cables Disconnecting the LED Status Panel Cable 1 Two fan connectors one behind CPU assembly 2 Speaker con...

Page 41: ...closure firmly and pull it out of the system chassis Removing the System Fans replacing the system fans 1 Grasp the replacement fan module firmly and insert it into its fan slot 2 Re attach the LED status panel and all cables replace the system covers and turn on the system 3 Verify that the fans have been properly installed by verifying that none of the Diagnostic LEDs on the front of the system ...

Page 42: ... to remove the airflow guide to gain access to components under it removing the airflow guide 1 Turn off the system and disconnect all power 2 Disconnect all cables and remove the system covers 3 Raise the hard drive cage and remove the AGP retainer arm 4 Lift the airflow guide out of the system chassis Airflow Guide replacing the airflow guide 1 Insert the airflow guide so the CPU assembly fits i...

Page 43: ...nt has been replaced successfully shut down the system and replace the second component removing the LED status panel 1 Turn off the system disconnect all cables and remove the system covers 2 Disconnect the LED status panel controller cable 3 Unscrew the two LED status panel mounting screws and remove the panel Disconnecting the LED Status Panel replacing the LED status panel 1 Replace the LED st...

Page 44: ...nect all power cables and remove the system covers 2 Raise the hard drive cage and remove the AGP retainer arm and airflow guide 3 Disconnect the power module power cable Disconnect the Power Module Power Cable 4 Unscrew the power module mounting screws then disconnect the module from its processor by sliding it toward the back of the system chassis Unscrewing and Removing the Power Module 5 Remov...

Page 45: ...sor to unscrew the four captive heatsink screws Unscrew the Four Turbo Fan Captive Heatsink Screws 8 Slide the sequencing plate to the open position towards the top tower or right side rackmount of the system This opens up the hole in the edge of the turbo fan s heatsink for insertion of the special processor tool into the processor locking mechanism Slide the Sequencing Plate This Way to Remove 1...

Page 46: ...There is a hole that runs down through the edge of the turbo fan s heatsink which allows you access to the processor s locking mechanism using the hex key end of the special processor tool Unlock the Processor Locking mechanism 10 Lift the turbo fan heatsink and processor out of the system Remove the Turbo Fan Heatsink and Processor Assembly 1 Insert special processor tool here 2 The special proce...

Page 47: ...posts on the heatsink and the turbo fan power cable to properly align the fan and processor assembly on the system board The four locator posts fit in locator holes on the system board s processor mount The turbo fan s power cable must be positioned so that it is located on the side of the heatsink that faces the bottom tower or left side rackmount of the system Aligning the Turbo Fan and Processo...

Page 48: ... Connect the small power cable for the processor turbo fan to its connector on the system board 6 Place the power module in the system 7 Slide the power module on the system board s metal mounting bracket so that the power module s connector connects with the processor s connector The two mounting screw holes on the power module must align themselves with their screw holes on the system board s me...

Page 49: ...s been replaced successfully shut down the system and replace the second component removing the system board 1 Turn off the system disconnect all cables and remove the system covers 2 Raise the hard drive cage and remove the AGP retainer arm 3 Disconnect the system board connectors NOTE Disconnect the IDE cables from the hard disks and optical drives Leave them attached to the system board System ...

Page 50: ...ards Fan LED status panel and front access USB connections Airflow guide Power connections and power supply 5 Unscrew the three backplane system board mounting screws that connect the system board to the rear of the system chassis Unscrewing the System Board Mounting Screws 6 Grasp the chipset heatsink and the processor heatsink and slide the system board toward the front of the system 7 Lift up t...

Page 51: ... with the keyhole standoffs slide it back toward the rear of the system This locks the system board in place Aligning the System Board 3 Screw in the three rear backplane system board mounting screws 4 Connect the system board cables 5 Replace all cables and components on the system board Memory DIMMs IDE devices hard drives and optical drives Accessory and graphics cards Fan LED and front access ...

Page 52: ...river and slide the battery into its holder with your finger The positive side of the battery should face up ÄCAUTION Lift the battery holder retainer clip just high enough to slide the battery into the battery holder Too much stress on the retainer clip can break it 2 Replace any accessory cards you removed Replace the AGP retainer arm and lower the hard drive cage 3 Replace the system covers and...

Page 53: ... page 3 23 Firmware upgrades page 3 31 extensible firmware interface EFI The Extensible Firmware Interface EFI is an interface between the operating systems and the workstation firmware The following topics introduce you to the EFI and explain how to use it to configure your system Accessing and navigating the EFI shell page 3 2 Using the Boot Option Maintenance menu page 3 11 Using the Security P...

Page 54: ...enance Menu allows you to select the order of the devices from which you want the firmware to attempt to boot the OS You can also configure the system to boot from a configuration file Security Password Menu lets you add change and delete system administrator and user passwords remote access You can also access the EFI remotely 1 With the workstation turned off connect a 9 pin to 9 pin serial cabl...

Page 55: ... entered at the command prompt 4 You can now enter commands To run an individual command a Type the command at the shell prompt For example to clear the display on the monitor enter the cls command Shell cls b Press Enter to execute the command Some commands require additional arguments to further define their action For example to display information about the system memory you must type the comm...

Page 56: ...ll commands can be saved to files instead of being displayed on the monitor or in the terminal emulation program The shell redirects standard output to a single file and standard error to a single file Redirecting both standard output and standard error to the same file is allowed Redirecting to more than one file on the same command is not supported The output redirect options include redirect ou...

Page 57: ...character however the argument is treated as a literal argument and alias processing is not performed Quotation marks in the EFI shell are used for argument grouping A quoted string is treated as a single argument to a command and any whitespace characters included in the quoted string are just part of that single argument Quoting an environment variable does not have any effect on the de referenc...

Page 58: ...ude boot Boot options and disk related commands configuration Change and retrieve system information device Get device driver and handle information memory Memory related commands shell Basic shell navigation and customization scripts EFI shell script commands Boot Commands The boot class commands let you set boot and disk options autoboot View or set autoboot timeout variable bcfg Display modify ...

Page 59: ...ROM based drivers drivers Display the list of drivers that follow the EFI Driver Model drvcfg Invoke the Driver Configuration Protocol drvdiag Invoke the Driver Diagnostics Protocol guid Display all the GUIDs in the EFI environment lanaddress Display core I O MAC address load Load and optionally connect EFI drivers loadpcirom Load a PCI Option ROM map Display or define mappings openinfo Display th...

Page 60: ...Display a list of files and subdirectories in a directory mkdir Create one or more directories mode Display or change the mode of the console output device mv Move one or more files directories to destination rm Delete one or more files or directories set Display create change or delete EFI environment variables setsize Set the size of the file touch Update the specified file with the current time...

Page 61: ...the EFI shell prompt run the shell s editor Execute fs0 edit file nsh where file nsh represents the name of the new shell script you are creating or the existing script you want to edit 2 Type or edit the commands to be executed when the script is run For example echo This is a test file 3 When you are finished writing the script press F2 to save the file then press F3 to exit the editor The EFI e...

Page 62: ...thin other script files Recursion is allowed output redirection Output redirection is fully supported Output redirection on a command in a script file causes the output for that command to be redirected Output redirection on the invocation of a batch script causes the output for all commands in the batch script to be redirected to the file with the output of each command appended to the end of the...

Page 63: ...put Devices Select Active Console Input Devices Select Active Standard Error Devices Cold Reset Exit These items are described in the following sections In all menus to display the help available for the command select Help return to the main Boot Options Maintenance menu select Exit select an item use the arrow keys to highlight the item then press Enter save your changes select Save Settings to ...

Page 64: ...02 400 pci 2 0 4 PCI Acpi HWP0002 400 pci 3 0 5 PCI Acpi HWP0002 400 pci 4 0 6 PCI Acpi HWP0002 600 pci 1 0 Drive Path IDE hard drive Acpi HWP0002 500 Pci 2 0 Ata Primary Master IDE hard drive Acpi HWP0002 500 Pci 2 0 Ata Primary Slave Removable media boot Acpi HWP0002 500 Pci 2 0 Ata Secondary Master Removable media boot Acpi HWP0002 500 Pci 2 0 Ata Secondary Slave Drive Path SCSI hard drive Acpi...

Page 65: ... From a File Select a Volume NO VOLUME LABEL Acpi HWP0002 500 Pci 2 0 Ata Primary Master CD_FORMAT Acpi HWP0002 500 Pci 2 0 Ata Secondary Master CDRO Removable Media Boot Acpi HWP0002 500 Pci 2 0 Ata Secondary M Load File EFI Shell Built in Load File Acpi HWP0002 500 Pci 3 0 Mac 00306E385AFB Exit In this example NO VOLUME LABEL is an IDE hard drive When you format a hard drive the EFI tools provid...

Page 66: ...ta Primary Master Removable Media Boot Acpi HWP0002 500 Pci 2 0 Ata Secondary M Load File EFI Shell Built in Load File Acpi HWP0002 500 Pci 3 0 Mac 00306E385AFB Exit In this example Most of the items are the same options in Boot From a File NO VOLUME LABEL is the IDE hard drive You can search through the IDE disk for bootable applications to add to the Boot Manager list of Boot options Removable M...

Page 67: ... unavailable move the LAN boot option to the top of the list followed by the hard drive boot option The Menu lists boot options that currently exist in the main Boot Manager menu You can change the priority of the items by moving them up or down in the list Press U to move an option up Press D to move an option down Save changes to modify the order in the Boot Manager menu which modifies the order...

Page 68: ...xt setting select Reset BootNext Setting For example Manage BootNext setting Select an Operation EFI Shell Built in Current OS Reset BootNext Setting Save Settings to NVRAM Help Exit set auto boot timeout Use this option to set the amount of time the system will pause before attempting to launch the first item in the Boot Options list For example Set Auto Boot Timeout Select an Option Set Timeout ...

Page 69: ...ted for HP UX See your OS documentation to determine how many consoles are supported with your system For example Select the Console Output Device s Acpi PNP0501 0 Uart 9600 N81 VenMsg PcAnsi Acpi PNP0501 0 Uart 9600 N81 VenMsg Vt100 Acpi PNP0501 0 Uart 9600 N81 VenMsg Vt100 Acpi PNP0501 0 Uart 9600 N81 VenMsg VtUtf8 Acpi HWP0003 0 Pci 0 0 Save Settings to NVRAM Exit indicates a currently selected...

Page 70: ...ples UART 9600 indicates the current baud rate of the serial device This can be changed with the EFI baud command VenMsg Vt100 is the current emulation type Several different terminal emulation protocols are supported see list above Only one terminal emulation type PcANSI Vt100 etc can be selected for each serial console but multiple serial consoles can be selected at a time To select Choose Seria...

Page 71: ...nMsg PcAnsi Acpi PNP0501 0 Uart 9600 N81 VenMsg Vt100 Acpi PNP0501 0 Uart 9600 N81 VenMsg Vt100 Acpi PNP0501 0 Uart 9600 N81 VenMsg VtUtf8 Acpi HWP0002 0 Pci 1 0 Save Settings to NVRAM Exit indicates a currently selected device Each option is identified with an EFI Device path Not all options will be available depending on the configuration of the system and the options purchased Device paths may ...

Page 72: ...m console This menu is identical to Console Output Devices The zx2000 does not support different configurations for Output and Error console For correct operation When changes are made to either Output or Error console menus the identical change must be made in both menus When changing serial devices changes must be made to Output Input and Error menus for proper operation ...

Page 73: ...ord to set a new password Enable disable Password to specify whether a password is required Help for assistance 4 When you are finished select Exit If you forget your passwords they can be reset using a jumper on the system board To reset the system passwords 1 Power down the system and unplug the AC power cord 2 Place a jumper between pins 7 and 8 on J47 on the system board Password Reset Jumper ...

Page 74: ...e you plug in the power cord 4 Unplug the AC power cord again and remove the jumper 5 Plug in the power cord and boot the system The passwords have been cleared Follow the instructions above to set new system passwords NOTE Store the system in a secure location and keep the system case locked at all times to protect against unauthorized access Attach the Lock to the Latch on the Case ...

Page 75: ...E The default terminal emulation type is VT100 Terminal emulation for the BMC cannot be changed The default baud rate is 9600 This setting can be changed using the EFI baud command 3 Using the terminal emulation connect to the workstation with a direct connection 4 To access the BMC command line interface press Esc For example on a U S QWERTY keyboard press Esc then press Shift and 9 at the same t...

Page 76: ...t Interface IPMI specification This specification describes the management features that have been built into the system board These features include diagnostics local and remote console support configuration management hardware management and troubleshooting There are two categories of BMC commands Simple commands Intelligent Platform Management Interface IPMI commands This section provides a bri...

Page 77: ...A User Reads the forward progress log This log is encoded and can be used by HP support representatives For additional information see SEL and FPL log entries on page D 4 H N A User Displays a list of BMC commands INFO N A User Displays the BMC firmware revision LOC 0 1 0 off 1 on User Turns the system locator LED on or off rack mount systems only P 0 1 0 off 1 on User Forces system power on or of...

Page 78: ...d in this document contain a one byte command field Commands within each category are unique Command values can range from 00h through FDh FEh is reserved for future extension of the specification and FFh is reserved for message interface level error reporting on potential future interfaces Data The Data field carries the additional parameters for a request or a response if any The IPMI commands c...

Page 79: ...Response Data Structure Bits Byte 7 2 1 0 rsSa 0x20 0x20 NetFn 0x07 rsLUN 0x00 0x18 Checksum 0xC8 0xC8 rqSWID 0xF0 0xF0 rqSeq 0x01 rqLUN 0x00 0x04 Cmd 0x04 0x04 Checksum 0x08 0x08 Bits Byte 7 2 1 0 rqSWID 0xF0 0xF0 NetFn 0x07 rsLUN 0x00 0x1C Checksum 0xF4 0xF4 rsSA 0x20 0x20 rqSeq 0x01 rsLUN 0x00 0x04 Cmd 0x04 0x04 Data byte 1 0x00 completion code 0x00 Data byte 2 0x55 result no error 0x55 Data by...

Page 80: ...s Commands Sensor Event Commands NetFn NetFn 2 Description 00 01 00 04 Chassis 04 05 10 14 Sensor Event S E 06 07 18 1C Application 0A 0B 28 2C Storage 32 33 C8 CC HP Custom proprietary Command Description 01h Get chassis status 02h Chassis control 0Fh Get Power on Hours POH counter 06h Set Power Restore Policy Command Description 01h Get event receiver 02h Platform event a k a Event Message 28h S...

Page 81: ...eset 03h Warm reset 04h Get self test results Broadcast Commands 01h Broadcast Get Device ID System Interface Commands 2Eh Set BMC global enables 2Fh Get BMC global enables 30h Clear message flags 31h Get message flags 32h Enable message channel receive 33h Get message 34h Send message 35h Read event message buffer 36h Get BT interface capabilities ...

Page 82: ...cation info 42h Reserve SEL 43h Get SEL entry 44h Add SEL entry 47h Clear SEL 48h Get SEL time 49h Set SEL time SDR Repository Commands 20h Get SDR repository info 21h Get SDR repository allocation info 22h Reserve SDR repository 23h Get SDR 28h Get SDR repository time 29h Set SDR repository time FRU Inventory Device Commands 10h Get FRU inventory area info 11h Read FRU inventory data 12h Write FR...

Page 83: ... support page Select download drivers software Enter the product name in the search field hp workstation zx2000 Select the search result Choose the firmware release you need to download Click the i information icon for instructions on how to download unpack and install the firmware upgrade 2 Download unpack and install the firmware upgrade 3 Execute the info fw EFI command to confirm that the upgr...

Page 84: ...3 32 technical reference guide System Configuration ...

Page 85: ...tifying and diagnosing hardware problems page 4 2 Running Diagnostic Software Tools page 4 15 troubleshooting overview The hp workstation zx2000 includes several tools to help you troubleshoot potential problems Many problems have simple solutions so try the tools and suggestions covered in this section before contacting HP support The following sections provide additional information about The sy...

Page 86: ...data over the phone to help support representatives identify more complex problems LEDs The lights on the front bezel of the workstation change color and blink in different patterns to help identify specific hardware problems The System Event Log SEL and Forward Progress Log FPL provide additional detailed information about errors identified by the e buzzer and LEDs See SEL and FPL log entries on ...

Page 87: ...t all problems only the problems listed below If the e buzzer indicates an error check the SEL page D 4 for a more detailed explanations of the failure NOTE See Chapter 2 for detailed instructions on removing and replacing system components Number of Beeps Component Description 1 Processor Processor absent or not correctly connected Reseat or replace processor 2 Power Supply Power supply failure R...

Page 88: ... is pressed and whether or not the system was on or off when the button was pressed When the system power is off 1 3 seconds System power turns on The e buzzer beeps if an error is encountered 3 5 seconds The e buzzer repeats the last stored error When the system power is on and the system is at the EFI 1 3 seconds System power turns off immediately 3 5 seconds The e buzzer repeats the last stored...

Page 89: ...LED is only active on systems purchased after March 2003 NOTE The Activity LED automatically communicates with IDE HDD or optical drives To communicate with SCSI drives a SCSI LED activity cable must connect the SCSI card and the system board Power LED System LED State Off Off Off or on Standby On green Solid green Running normally On green Blinking green 1 sec Booting On green Blinking orange 1 s...

Page 90: ...ted by pressing the locator button on the front bezel of the system The LED can also be accessed remotely using the BMC interface See elemtext23 LAN LED Location Color State 1 Gbit Tower Right Off No 1000 mb s link Rack mounted Top Green Indicates link at 1000mb s LAN port 2 100mb Tower 2nd from right Off No 100 mb s link Rack mounted 2nd from top Green Indicates link at 100mb s LAN port 3 Link To...

Page 91: ...t or warning For example if LED one is red there is a problem with memory However if LEDs one and two are both red there is a problem with the system processor If the diagnostic LEDs indicates an error check the SEL page D 4 for a more detailed explanations of the failure The following symbols are used in the LED tables The System LED indicates the severity of the error Blinking orange indicates a...

Page 92: ...e Troubleshooting The faults and warnings fall into several general categories LED1 LED2 LED3 LED4 Category e buzzer Beeps Memory 3 Firmware 6 System Board 7 Fan None Processor 1 BMC 7 Temperature None Power Supply 2 Unknown None ...

Page 93: ...ry Warnings Mismatched memory pairs Use the memory sequence diagram in Installing Memory Modules on page 2 11 Memory thermal load order Use the memory sequence diagram in Installing Memory Modules on page 2 11 Bad SPD information can t detect type View the SEL for additional information page D 4 For further assistance contact your HP Support Engineer System Board Warnings Battery voltage low Repla...

Page 94: ...gs External air temperature too high Make sure nothing is blocking the system s airflow and locate your system in an air conditioned room Video Warnings No video adapter present Install a video adapter See the installation instructions shipped with the video adapter Power Supply Errors Power supply fault Replace the power supply System LED LED1 LED2 LED3 LED4 Problem Solution ...

Page 95: ... Engineer Memory Faults Mismatched memory pairs Use the memory sequence diagram in Installing Memory Modules on page 2 11 Uncorrectable memory error Replace memory No memory installed Install memory Bad memory One or more DIMMs are bad or not seated properly Reseat the DIMMs If the error persists replace them Firmware Faults System firmware hang View the SEL for additional information page D 4 For...

Page 96: ...or temperature exceeds limit If the processor fan has failed you must replace the CPU No processor detected Replace the CPU BMC Faults BMC firmware is damaged Reflash the system firmware Motherboard FRU inventory device inaccessible Replace the system board Temperature Faults External air temperature too high Make sure nothing is blocking the system s airflow and locate your system in an air condi...

Page 97: ...r Supply Errors VRM or power pod fault View the SEL for additional information page D 4 For further assistance contact your HP Support Engineer Power Supply fault Replace the power supply 12V out of range System LED LED1 LED2 LED3 LED4 Problem Solution ...

Page 98: ...nel of the workstation and to a laptop or other device with terminal emulation software 2 Configure the terminal emulation software with these settings Terminal emulation VT100 Wrap lines Off unchecked Baud rate 9600 Bits 8 Parity None Stop Bits 1 one Flow Control XON XOFF NOTE The default terminal emulation type is VT100 The default baud rate is 9600 These setting can be changed from the EFI Boot...

Page 99: ...n your HP system Run e DiagTools before contacting HP for Warranty service This is to obtain information that will be requested by a Support Agent With this utility you can Check the hardware configuration and verify that it is functioning correctly Test individual hardware components Diagnose hardware related problems Obtain a complete hardware configuration Provide precise information to an HP s...

Page 100: ...F from the main menu producing a support ticket To produce a complete record of your system s configuration and test results you will need to create a Support Ticket This is a simple text file that contains essential information and is designed to assist your local or HP Support Agent To produce a Support Ticket from the Welcome to e DiagTools Menu 1 Start e DiagTools and select Run e DiagTools fo...

Page 101: ...sts and or utilities to execute on a specific hardware module To run ODE from the HP IPF Offline Diagnostics and Utilities CD 1 Insert the CD into the CD DVD drive and reset system power the system should come up to the boot manager 2 If the boot manager is already configured and the CD DVD drive is configured as one of the boot devices you move the cursor to the line which shows the CD DVD drive ...

Page 102: ...gnostics tools go to docs hp com hpux diag support tools manager STM HP UX uses an online diagnostics product called the Support Tools Manager STM that allows system operation verification STM supports users from novice to expert levels It runs on a simple three step paradigm select devices run test examine results STM also supports remote management To run STM on an HP UX system 1 Check to see if...

Page 103: ... designed to provide a high level of protection against system hardware failure with minimal impact on system performance By using hardware monitoring you can virtually eliminate undetected hardware failures that could interrupt system operation or cause data loss The following are the steps involved in installing and configuring hardware monitoring For a detailed explanation see the EMS Hardware ...

Page 104: ...n looks similar to this Event Monitoring Service Monitoring Request Manager INDICATES EVENT MONITORING IS CURRENTLY ENABLED MONITORING STATUS Monitoring Request Manager Main Menu Select S how current monitoring requests configured via monconfig C heck detailed monitoring status L ist descriptions of available monitor A dd a monitoring request MAIN MENU D elete a monitoring request SELECTION M odif...

Page 105: ...go bizsupport graphics cards supported graphics cards Depending on the OS on your system you may have one of the following graphics cards For a complete and current list of supported cards see http www hp com go bizsupport For more detailed information about your graphics card see the manufacturer s web site ATI www ati com NVIDIA www NVIDIA com Type of Card HP UX Linux Windows High End 3D ATI Fir...

Page 106: ...ported by that monitor In this case you do not need to use the tables in this section to select your monitor If the display mode you desire is supported by your video card and monitor but not part of VESA or is not programmed into the monitor s DDC ROM you may override the defaults On the tables that follow Only common resolutions are listed Other intermediate resolutions are possible High frequen...

Page 107: ...ay Resolution Vertical Frequency Hz 800 600 1024 768 1280 1024 1600 1200 1920 1200 60 75 85 100 60 75 85 100 60 75 85 100 60 75 85 60 75 Display Resolution Vertical Frequency Hz 800 600 1024 768 1280 1024 1600 1200 60 75 60 75 60 75 60 Display Resolution Vertical Frequency Hz 640 480 800 600 1024 768 1280 1024 1600 1200 1920 1200 2048 1536 60 72 75 85 90 100 120 160 200 60 70 72 75 85 90 100 120 1...

Page 108: ...144 150 170 200 240 60 70 72 75 85 100 120 140 144 150 170 200 240 60 70 72 75 85 100 120 140 144 150 60 70 72 75 85 100 120 60 70 72 75 85 100 60 70 72 75 Display Resolution Vertical Frequency Hz 640 480 800 600 1024 768 1280 1024 1600 1200 60 60 60 60 60 Display Resolution Vertical Frequency Hz 640 480 800 600 1024 768 1280 1024 1600 1200 1920 1200 2048 1536 60 70 72 75 85 100 120 140 144 150 17...

Page 109: ...n Vertical Frequency Hz 640 480 800 600 1024 768 1280 1024 1600 1200 1920 1200 2048 1536 60 70 72 75 85 100 120 140 144 150 170 200 240 60 70 72 75 85 100 120 140 144 150 170 200 240 60 70 72 75 85 100 120 140 144 150 170 200 240 60 70 72 75 85 100 120 140 144 150 170 60 70 72 75 85 100 120 60 70 72 75 85 100 60 70 72 75 ...

Page 110: ...DE drives To communicate with SCSI drives a SCSI LED activity cable must connect the SCSI card and the system board The Activity LED is only active on systems purchased after March 2003 Supported IDE Drives Supported SCSI Drives 40 GB 80 GB 120 GB Interface Ultra ATA 100 Ultra ATA 100 Ultra ATA 100 Average seek time read 10 ms 9 1 ms 9 1 ms Track to track seek time read 0 8 ms 0 8 ms 0 8 ms Full s...

Page 111: ...ype E IDE ATAPI Not all hardware features are supported by all operating systems Description Write Read Speed Write CD R 2 to 48 Write CD R W 4 10 12x 24x Read 48 maximum Data Capacity 650 MB or up to 74 minutes of audio per disc 700 MB or up to 80 minutes of audio per extended disk 547 MB in CD UDF data format Access Time 100 ms Loading Type Motorized tray Data Buffer Capacity 2 MB Acoustic Noise...

Page 112: ... CD RW Supported DVD ROM formats DVD ROM DVD R 4 7GB 3 9GB DVD RAM 4 7GB 2 6GB DVD RW DVD RW Interface E IDE ATAPI Support Ultra DMA 66 Description Data Capacity DVD ROM DVD RAM DVD R CD Up to 8 5 GB side 4 7 GB side 4 7 GB side 650 MB Read Speed 16 maximum DVD 40 maximum CD ROM 6 maximum DVD R 2 5 maximum DVD RW Loading Type Motorized tray Access Time 125 ms DVD 100 ms CD ROM Data Buffer Capacity...

Page 113: ...d photos of the main components and connectors on the board Block Diagram of Board 1 Intel Itanium 2 Processor 8 Audio Line in Line out Microphone 2 zx1 Memory and I O Controller 9 Gb LAN 3 zx1 I O Adapter 10 AGP Pro 50 4 DIMMs 11 PCI X 133 64 bit 5 PCI 33 32 bit bus 12 PCI X 66 64 bit 6 USB 2 0 2 rear ports 2 front ports 13 PCI X 66 64 bit half length 7 IDE 2 internal drives 2 5 25 in drives 1 2 ...

Page 114: ...er cable 3 Speaker 13 CPU power module 4 AGP Pro 50 socket 14 IDE connectors 5 SCSI LED connectors 15 System fan connectors 2 6 PCI sockets 5 16 LED status panel connector 7 Reset switch 17 Battery 8 Rear panel connectors 9 System board power connectors 10 Memory DIMM sockets 4 9 14 1 3 2 12 7 8 6 4 5 11 10 17 13 15 15 16 ...

Page 115: ...m 2 processor The Intel Itanium 2 processor provides the following features Eight stage pipeline six general purpose ALUs two integer units one shift unit four floating point units Split L1 cache 16 KB 4 way set associative data cache 16 KB 4 way set associative instruction cache 64 byte line size Unified L2 cache 256 KB 8 way set associative 128 byte line size Unified L3 cache 1 5 MB 6 way set as...

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Page 120: ...B 8 technical reference guide System Board ...

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Page 122: ... 80 GB 7 2 K UDMA 100 294934 001 N A IDE HDD 120 GB 7 2 K UDMA 100 294935 001 N A SCSI HDD 36 GB 10K Ultra 160 A6060 64001 A6060 69001 SCSI HDD 36 GB 10K Ultra 160 A6060 67005 A6060 69005 SCISI HDD 36 GB 10K Ultra 320 A7107 67001 A7107 69001 SCSI HDD 36 GB 15K Ultra 160 A7213 64001 A7213 69001 SCSI HDD 36 GB 15K Ultra 320 A7213 67002 A7213 69002 SCSI HDD 73 GB 10K Ultra 160 A7214 64001 A7214 69001...

Page 123: ...001 312523 001 NVIDIA Quadro4 900XGL A8064 60510 A8064 60510 NVIDIA Quadro4 980XGL 308961 001 313285 001 I 0 Cards 100BaseT PCI LAN Adapter and L B5509 66001 N A SCSI adapter Single Chnl Ultra160 PCI A6828 60001 A6828 69001 Fibre Channel adapter 2 GB Single PCI A6795 62001 A6795 69001 LAN adapter 1000 TX Gigabit A6825 60001 N A SCSI adapter Dual port HVD FW PCI Bus A5159 60001 A5159 69001 SCSI ada...

Page 124: ...s Audio cable 5182 1857 N A SCSI cable A7844 63010 N A SCSI LED cable ships with A6828A and A7059A A7844 63011 N A LED status panel cable A7844 63008 N A IDE CD cable A7844 63001 N A IDE HDD cable A7844 63003 N A Item Description Replacement Exchange ...

Page 125: ...age Solution 2 Insufficient resources to assign to one or more I O devices 3 Failed I O socket s deconfiguration 4 Unexpected hardware I O configuration 7 No BMC installed in platform Ensure the BMC ROM is installed update BMC firmware 8 BMC cannot be accessed Check BMC logs for errors 9 One or more BMC ports failed 10 BMC system event log is full Clear SEL 11 Platform SCR is bad Call support cent...

Page 126: ...e 0 33 One or more memory ranks are mismatched and deallocated Load DIMMs in correct loading order page 2 12 34 Memory deallocated because of a loading error Load DIMMs in correct loading order page 2 12 35 Memory is not loaded recommended loading order Load DIMMs in correct loading order page 2 12 36 The PDT is full Clear with pdt clear command in EFI shell 37 At least one 1 CPU has bad fixed cor...

Page 127: ...ponents FW BMC MP is out of date 53 Error building SMBIOS Call Support Center 54 Failure constructing the EFI Memory Data Table MDT Call Support Center 55 UUID error Update with sysset command 56 Error reading CPU SMBUS information ROM 57 Error accessing FRU information 58 Checksum error accessing FRU information 59 FRU information version error Error Number Error Warning Message Solution ...

Page 128: ...00000 00000010 2 CPU0 Boot start 00063 Time 2003 02 28 16 41 46 00000011 0 CPU0 00020 DT 00 0000000000000000 00000012 0 CPU0 0000E DT 06 0000000000010000 00000013 1 CPU0 CPU monarch 0000C DT 06 0000000000000000 00000014 1 CPU0 CPU present 00261 DT 06 0000000000000000 00000015 0 CPU0 00008 DT 00 0000000000000000 00000016 0 CPU0 0024B DT 00 0000000000000000 00000017 0 CPU0 00006 DT 03 00000000000000...

Page 129: ...rtype 12 eventtype 71 Missing Components are determined at the time of a power on request cause a failure in the request and cause the event to be logged Data2 Data3 Missing Component 0x0C 0F Power pod 0 3 0x20 23 CPU 0 3 0x1E 0x01 Cooling unit 1 0x1E 0x01 Cooling unit 3 0x1E 0x03 Cooling unit 3 ...

Page 130: ...fset 3 Data2 7 0 Request generated by a Sensor Event 1 IPMI request 6 4 Reserved 3 0 ChassisControl command Data3 Sensor Number or IPMI Request Origin Chassis Control Commands Sensor Numbers Command Description 0x00 Hard power down 0x01 Power up 0x03 Hard reset 0x04 NMI TOC INIT 0x0D Soft shutdown and restart 0x0E Soft shutdown Sensor Number Description 0x04 Power button 0x0E Wake on LAN 0x11 13 C...

Page 131: ...ipmi req from via BT for CHASSIS_CONTROL_POWER_DOWN 83 03 ipmi RS req from the CLI thd for CHASSIS_CONTROL_HARD_RESET 00 FA CHASSIS_CONTROL_POWER_DOWN req from the ACPI sensor S5 00 D9 CHASSIS_CONTROL_POWER_DOWN req from CPU0 temp sensor 01 0E CHASSIS_CONTROL_POWER_UP req from WakeOnLan sensor Number Source 0x01 BT 0x03 CLI 0x07 IPMB 0x08 I2C1 0x09 I2C2 0x0F KCS0 0x10 KCS1 0x11 KCS2 0x1F System po...

Page 132: ...Notes 10 70 64 SEL almost full 1F full The BMC logs this when the SEL is 75 full 12 70 80 BMC entering special mode Mode Mode is a bit map Bit 0 Shmoo Bit 1 MfgTest Bit 2 Shutdown override Bit 3 Fixed fan speed Bit 4 Mfg Bits 7 5 unused set to 0 12 70 A1 BMC firmware initializing Major FW rev Minor FW rev 1D 70 00 BMC cold reset 1D 70 01 BMC warm reset 1D 70 02 BMC cold reset after SDRR update ...

Page 133: ...Boot Order 3 15 CLI 3 23 D 4 Clock 4 3 Commands 3 24 configuration 3 1 Connectors 1 6 1 8 Console 3 17 3 19 3 20 Covers 2 5 CPU 4 3 D Diagnostic LED 1 6 1 7 Diagnostic LEDs 4 7 Diagnostics 4 2 Dimensions 1 3 DIMMs 2 11 Dual serial controller B 5 DVD 2 17 A 8 E e buzzer 4 2 4 3 e DiagTools 4 17 EFI commands 3 4 3 6 EFI Error and Warning Messages D 1 EFI scripts 3 9 EFI Shell 3 2 EFI shell 3 3 EMI 2...

Page 134: ...ine Diagnostics Environment 4 15 4 17 Offline Diagnostics Environment ODE 4 15 Operating System 1 1 Optical drive 1 2 1 6 1 7 2 17 A 7 A 8 P Part numbers C 1 Password 3 2 3 21 Password reset 3 21 Paths 3 12 PCI 1 2 2 13 3 12 PCI Cards 4 3 PDH B 5 Power 1 4 1 5 1 6 1 7 4 3 4 8 4 10 4 13 Power and system LEDs 4 5 Power supply 2 23 Processor 1 1 2 28 4 3 4 8 4 10 4 12 B 3 Processor dependent hardware...

Page 135: ... configuration 3 1 System Event Log D 4 System Event Log SEL 4 2 System LED 1 6 T Temperature 1 5 4 8 4 10 4 12 Terminal emulation 3 2 3 23 4 14 Tools 2 4 2 29 Tower 1 7 1 8 Troubleshooting 4 1 Turbo fan heatsink 2 29 U USB 1 2 1 6 1 7 User Password 3 21 V Video 1 2 2 13 2 16 4 3 4 10 4 14 W Warnings 4 8 4 9 Weight 1 3 Windows 1 1 ...

Page 136: ...Index 4 technical reference guide Index ...

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