HP ZBook 14 G2 Mobile Workstation Maintenance And Service Manual Download Page 1

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HP EliteBook 840 G2 Notebook PC

HP EliteBook 740 G2 Notebook PC

HP ZBook 14 G2 Mobile Workstation

Maintenance and Service Guide

Summary of Contents for ZBook 14 G2 Mobile Workstation

Page 1: ...HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Maintenance and Service Guide ...

Page 2: ...le for technical or editorial errors or omissions contained herein Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality...

Page 3: ...at should only be accessed by an authorized service provider See Removal and replacement procedures for Customer Self Repair parts on page 51 for details Accessing parts described in Removal and replacement procedures for Authorized Service Provider parts on page 69 can damage the computer or void your warranty ENWW iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ENWW ...

Page 5: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 6: ...vi Safety warning notice ENWW ...

Page 7: ... G2 and HP EliteBook 740 G2 Notebook PC 6 Solid state drive HP ZBook 14 G2 Mobile Workstation 6 Audio and video 7 Ethernet 7 Wireless 8 External media cards 9 Ports 10 Keyboard pointing devices 10 Power requirements 11 Security 11 Operating system 12 Operating system 13 Serviceability 14 2 Getting to know your computer 15 Display 16 Buttons speakers and fingerprint reader select models only 17 Key...

Page 8: ...Electrostatic discharge damage 46 Packaging and transporting guidelines 48 Workstation guidelines 48 5 Removal and replacement procedures for Customer Self Repair parts 51 Component replacement procedures 51 Service cover 51 Battery 53 Hard drive 54 Solid state drive 56 WWAN module 58 WLAN module 60 Memory module 62 Keyboard 63 6 Removal and replacement procedures for Authorized Service Provider p...

Page 9: ...Choosing MultiBoot preferences 109 Setting a new boot order in Computer Setup 109 Dynamically choosing a boot device using the f9 prompt 110 Setting a MultiBoot Express prompt 110 Entering MultiBoot Express preferences 111 Using HP PC Hardware Diagnostics UEFI 111 Downloading HP PC Hardware Diagnostics UEFI to a USB device 111 Using HP Sure Start select models only 112 8 Specifications 113 Compute...

Page 10: ...e memory usage 120 Questions and answers 123 Using HP Sure Start select models only 124 11 Power cord set requirements 125 Requirements for all countries 125 Requirements for specific countries and regions 126 12 Recycling 129 Index 131 x ENWW ...

Page 11: ...p to 3 00 GHz processor 4 0 MB L3 cache dual core 15 W Intel Core i5 5300U 2 30 GHz SC turbo up to 2 90 GHz processor 3 0 MB L3 cache dual core 15 W Intel Core i5 5200U 2 20 GHz SC turbo up to 2 70 GHz processor 3 0 MB L3 cache dual core 15 W Intel Core i3 5010U 2 10 GHz processor 3 0 MB L3 cache dual core 15 W Chipset Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ...

Page 12: ...HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation 14 0 in light emitting diode LED backlit full high definition FHD AntiGlare AG SVA 72 CG 300 nits eDP 1 3 PSR slim 1920 1080 capacitive TouchScreen enabled with webcam 14 0 in LED backlit high definition HD AG SVA 45 CG 250 nits eDP 1 2 flat 1600 900 14 0 in LED backlit HD AG SVA 45 CG 200 nits eDP 1 ...

Page 13: ...ng configurations 16384 MB 8192 MB 2 not available on computer models equipped with Windows 7 32 bit operating system available with Windows 7 downgrade 12288 MB 8192 MB 4096 MB 8192 MB 8192 MB 1 not available on computer models equipped with Windows 7 32 bit operating system available with Windows 7 downgrade 8192 MB 4096 MB 2 not available on computer models equipped with Windows 7 32 bit operat...

Page 14: ...ook PC HP ZBook 14 G2 Mobile Workstation Supports 16384 MB of system RAM in the following configurations 16384 MB 8192 MB 2 12288 MB 8192 MB 4096 MB 8192 MB 8192 MB 1 8192 MB 4096 MB 2 6144 MB 4096 MB 2048 MB 4096 MB 4096 MB 1 2048 MB 2048 1 4 Chapter 1 Product description ENWW ...

Page 15: ...n 500 GB 5400 rpm SED FIPS 140 2 supporting Opal 2 0 storage specification Hard drive HP ZBook 14 G2 Mobile Workstation Description Supports 2 5 in 6 35 cm hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Supports the following hard drives 1 TB 7200 rpm 9 5 mm hard drive 500 GB 7200 rpm 7 0 mm hard drive 500 GB 7200 rpm 7 0 mm self e...

Page 16: ...d state drive supporting TLC 128 GB SATA 3 solid state drive 32 GB M2 SATA 3 solid state drive Solid state drive HP ZBook 14 G2 Mobile Workstation Description Supports the following solid state drives 512 GB SATA 3 solid state drive 256 GB SATA 3 solid state drive 256 GB SATA 3 solid state drive supporting TLC 256 GB SATA 3 SED solid state drive supporting Opal 2 0 256 GB M2 PCIe 2 2 solid state d...

Page 17: ...ereo speakers 2 Dual array microphones Realtek ALC3228 HD Audio with DTS Studio Sound 720p webcam support for no webcam option Ethernet Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Intel I218LM 10 100 1000 Ethernet with iAMT S3 S4 S5 wake on LAN ENWW Audio and video 7 ...

Page 18: ...d Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter Intel Dual Band Wireless N 7265AN 802 11 a b g n 2 2 WiFi Bluetooth 4 0 Combo Adapter Intel Dual Band Wireless N 7265AN 802 11 b g n 2 2 WiFi Bluetooth 4 0 Combo Adapter Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter Intel Dual Band Wireless N 7265NB 802 11 a b g n 2 2 WiFi adapter Integrated wireles...

Page 19: ... Module HP lt4112 LTE HSPA 4G Mobile Broadband Module HP hs3110 HSPA Mobile Broadband Module HP lt4112 LTE HSPA 4G Module External media cards Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation HP 2 in 1 multiformat Digital Media Reader Slot with push push technology Reads data from and writes data to digital memory cards such as Secure Di...

Page 20: ...z hot plug and unplug and auto detection for correct output to wide aspect versus standard aspect video Keyboard pointing devices Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Glass with chemical etched surface dual point spill resistant with drain DuraKeys Backlit select models only Gesture support MultiTouch gestures enabled two fin...

Page 21: ...the following batteries 3 cell 50 Wh 4 45 Ah long life battery 3 cell 24 Wh 2 2 Ah long life battery Security Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Supports security cable lock Supports fingerprint reader and no fingerprint reader option Supports Trusted Platform Module TPM 1 2 Infineon soldered down and TPM Enhanced Drive Loc...

Page 22: ...ilable if 4096 MB total system memory or less is selected Windows 7 Home Basic 32 bit only available if 4096 MB total system memory or less is selected Windows 7 Professional 64 bit Windows 7 Professional 32 bit only available if 4096 MB total system memory or less is selected FreeDOS 2 0 Ubuntu Linux Restore media DR DVD Windows 8 1 available with any Windows 8 1 operating system and required wit...

Page 23: ...Republic of China Windows 7 Home Premium 64 and 32 bit available with any Windows 7 HP operating system except Asia Pacific countries and regions and the People s Republic of China Windows 7 Professional 64 and 32 bit available with any Windows 7 Professional or Windows 8 1 Professional downgrade except Asia Pacific countries and regions and the People s Republic of China Windows 7 Home Basic 32 b...

Page 24: ...40 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation End user replaceable parts AC adapter Battery Hard drive Keyboard Memory module Solid state drive WLAN module WWAN module 14 Chapter 1 Product description ENWW ...

Page 25: ...2 Getting to know your computer ENWW 15 ...

Page 26: ...on using the webcam access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal tra...

Page 27: ...ult in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your p...

Page 28: ... combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn...

Page 29: ...em Component Description 1 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the fact...

Page 30: ...is amber when all wireless devices are off 7 Mute light Amber Computer sound is off Off Computer sound is on TouchPad Item Component Description 1 Pointing stick Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 TouchPad zone Reads your finger gestu...

Page 31: ... Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 3 AC adapter Battery light White The computer is connected to external power and the battery is charged from 90 to 99 percent Amber The computer is...

Page 32: ... monitor port Connects an external VGA monitor or projector 4 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models ...

Page 33: ...stant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 3 USB 3 0 ports Connect optional USB devices such as a keyboard mouse external ...

Page 34: ...replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant from the Start screen sele...

Page 35: ...an starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 6 SIM slot select models only Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay ENWW Bottom 25 ...

Page 36: ...26 Chapter 2 Getting to know your computer ENWW ...

Page 37: ...en instructions Locating the product name serial number product number warranty information and model number The computer product name 1 serial number 2 product number 3 warranty information 4 and model number 5 are located on the bottom of the computer This information may be needed when travelling internationally or when contacting support ENWW Locating the product name serial number product num...

Page 38: ...Computer major components 28 Chapter 3 Illustrated parts catalog ENWW ...

Page 39: ...s includes webcam and microphone 795948 001 14 0 in FHD UWA 72 CG 300 nits eDP 1 3 PSR slim 1920 1080 capacitive TouchScreen display assembly for use only on HP ZBook 14 G2 Mobile Workstation computer models includes microphone 795947 001 2 Keyboard with backlight and pointing sick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models includes backligh...

Page 40: ...includes backlight keyboard and pointing stick cables For use in Belgium 731179 A41 For use in Brazil 731179 201 For use in Bulgaria 731179 261 For use in Canada 731179 DB1 For use in the Czech Republic and Slovakia 731179 FL1 For use in Denmark 731179 081 For use in France 731179 051 For use in Germany 731179 041 For use in Greece 731179 151 For use in Hungary 731179 211 For use in Iceland 731179...

Page 41: ... PC computer models includes keyboard and pointing stick cables For use in Belgium 776474 A41 For use in Brazil 776474 201 For use in Bulgaria 776474 261 For use in Canada 776474 DB1 For use in the Czech Republic and Slovakia 776474 FL1 For use in Denmark 776474 081 For use in France 776474 051 For use in Germany 776474 041 For use in Greece 776474 151 For use in Hungary 776474 211 For use in Icel...

Page 42: ...cludes keyboard and pointing stick cables For use in Belgium 730794 A41 For use in Brazil 730794 201 For use in Bulgaria 730794 261 For use in Canada 730794 DB1 For use in the Czech Republic and Slovakia 730794 FL1 For use in Denmark 730794 081 For use in France 730794 051 For use in Germany 730794 041 For use in Greece 730794 151 For use in Hungary 730794 211 For use in Iceland 730794 DD1 For use...

Page 43: ...odule includes 2 cables and double sided adhesive 800515 001 7 TouchPad includes TouchPad cable For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models equipped with an NFC module includes NFC module cable 799301 001 For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models not equipped with an NFC module 797437 ...

Page 44: ... the Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799543 501 Equipped with an Intel Core i7 5600U 2 60 GHz SC turbo up to 3 20 GHz processor 4 0 MB L3 cache dual core 15 W AMD Radeon R7 M260X graphics subsystem with discrete memory and a non Windows 8 operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799543 001 E...

Page 45: ... L3 cache dual core 15 W AMD FirePro M4170 128 bit GDDR5 graphics subsystem with discrete memory and the Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802791 501 Equipped with an Intel Core i7 5500U 2 40 GHz SC turbo up to 3 00 GHz processor 4 0 MB L3 cache dual core 15 W AMD FirePro M4170 128 bit GDDR5 graphics subsystem with discrete memory...

Page 46: ... GHz processor 3 0 MB L3 cache dual core 15 W Intel HD Graphics 5500 graphics subsystem with UMA memory and a non Windows 8 operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511 001 Equipped with an Intel Core i5 5200U 2 20 GHz SC turbo up to 2 70 GHz processor 3 0 MB L3 cache dual core 15 W AMD Radeon R7 M260X graphics subsyste...

Page 47: ...memory and a non Windows 8 operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799514 001 Equipped with an Intel Core i3 5010U 2 10 GHz processor 3 0 MB L3 cache dual core 15 W Intel HD Graphics 5500 graphics subsystem with UMA memory and the Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and ...

Page 48: ...for use on all computer models 803385 001 180 GB SATA 3 SED solid state drive supporting Opal 2 for use on all computer models 803384 001 180 GB SATA 3 solid state drive for use on all computer models 803383 001 128 GB SATA 3 solid state drive for use on all computer models 803382 001 128 GB SATA 3 solid state drive supporting TLC for use on all computer models 803388 001 32 GB M2 SATA 3 solid sta...

Page 49: ...n HP ZBook 14 G2 Mobile Workstation computer models 730953 001 2 Webcam microphone module includes double sided adhesive 784457 001 Microphone module includes double sided adhesive 730795 001 5 Display panel 14 0 in LED backlit FHD AG UWVA 72 CG 300 nits eDP 1 3 PSR slim 1920 1080 display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 8063...

Page 50: ...rkstation computer models 795950 001 14 0 in LED backlit HD AG SVA 45 CG 200 nits eDP 1 2 flat 1366 768 display panel for use only on HP ZBook 14 G2 Mobile Workstation computer models 795951 001 3 Display panel cable includes webcam microphone module cable 730954 001 4 Wireless antenna includes WLAN cables and transceivers for WWAN cables and transceivers 784453 001 Display Hinge Kit For use only ...

Page 51: ...HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 730958 001 For use only on HP ZBook 14 G2 Mobile Workstation computer models 739558 001 1 SD card insert 2 Fingerprint reader insert 3 RJ 45 spring 4 RJ 45 door ENWW Plastics Kit 41 ...

Page 52: ... 740 G2 Notebook PC computer models 490371 D61 For use in Israel 490371 BB1 For use in Japan on all computer models 490371 291 For use in North America on all computer models 490371 001 For use in the People s Republic of China on all computer models 490371 AA1 For use in South Africa on all computer models 490371 AR1 For use in South Korea on all computer models 490371 AD1 For use in Switzerland ...

Page 53: ... China only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 755530 AA1 For use in South Africa only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 755530 AR1 For use in South Korea only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 755530 AD1 For use in Switzerland only on HP Eli...

Page 54: ...44 Chapter 3 Illustrated parts catalog ENWW ...

Page 55: ...d reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid ...

Page 56: ...trostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can de...

Page 57: ...oss vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V ENWW Grounding guidelines 47 ...

Page 58: ...materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools ...

Page 59: ...esistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistan...

Page 60: ...50 Chapter 4 Removal and replacement procedures preliminary requirements ENWW ...

Page 61: ...del serial number product key and length of warranty are on the service label at the bottom of your computer See Locating the product name serial number product number warranty information and model number on page 27 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 13 screws that must be removed replaced and or loosened when s...

Page 62: ... service cover 1 Slide the service cover release latch 1 2 Remove the optional security screw 2 if it is being used NOTE If the optional security screw is not being used it can be stored inside the service cover 3 Slide the release latch again 3 to release the service cover 4 Slide the service cover toward the front of the computer 4 5 Lift the service cover 5 and remove it Reverse this procedure ...

Page 63: ...n through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 51 Remove the battery 1 Slide the battery release latches 1 to the unlock position 2 Left the rear edge of the battery 2 until it rests at an angle 3 Remove the battery 3 Rever...

Page 64: ...on all computer models 730946 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the ser...

Page 65: ... Remove the four Phillips PM3 0 3 0 screws 1 that secure the hard drive bracket to the hard drive b Slide the hard drive bracket 2 off the hard drive Reverse this procedure to reassemble and install the hard drive ENWW Component replacement procedures 55 ...

Page 66: ... for use on all computer models 803382 001 128 GB SATA 3 solid state drive supporting TLC for use on all computer models 803388 001 32 GB M2 SATA 3 solid state drive for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 803391 001 Before removing the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is ...

Page 67: ... 3 by pulling the drive away from the slot at an angle NOTE Solid state drives are designed with a notch to prevent incorrect insertion Reverse this procedure to install the solid state drive ENWW Component replacement procedures 57 ...

Page 68: ... unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 51 5 Remove the battery see Battery on page 53 Remove the WWAN module 1 Disconnec...

Page 69: ... a notch to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module ENWW Component replacement procedures 59 ...

Page 70: ...e authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hiber...

Page 71: ... a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module ENWW Component replacement procedures 61 ...

Page 72: ...ct all external devices from the computer 4 Remove the service cover see Service cover on page 51 5 Remove the battery see Battery on page 53 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer 2 Remove the memory module 2 by pulling the module away from the ...

Page 73: ... 281 For use in Italy 776475 061 For use in Turkey 776475 141 For use in Japan 776475 291 For use in the United Kingdom and Singapore 776475 031 For use in Latin America 776475 161 For use in the United States 776475 001 For use in the Netherlands 776475 B31 Keyboard with backlight and pointing stick tor use only on HP ZBook 14 G2 Mobile Workstation computer models includes backlight keyboard and ...

Page 74: ...6474 07 For use in Hungary 776474 211 For use in Sweden and Finland 776474 B71 For use in Iceland 776474 DD1 For use in Switzerland 776474 BG1 For use in India 776474 D61 For use in Taiwan 776474 AB1 For use in Israel 776474 BB1 For use in Thailand 776474 281 For use in Italy 776474 061 For use in Turkey 776474 141 For use in Japan 776474 291 For use in the United Kingdom and Singapore 776474 031 ...

Page 75: ...0794 161 For use in the United States 730794 001 For use in the Netherlands 730794 B31 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all ...

Page 76: ...lease tool or similar thin tool into the keyboard release hole and then press on the back of the keyboard until the keyboard disengages from the computer 5 Position the computer right side up with the front toward you 66 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ENWW ...

Page 77: ...nect the keyboard cable from the system board 9 Release the ZIF connector 3 to which the pointing stick cable is attached and then disconnect the pointing stick cable from the system board NOTE Step 10 applies only to computer models equipped with a backlight 10 Release the ZIF connector 4 to which the backlight cable is attached and then disconnect the backlight cable from the system board ENWW C...

Page 78: ...11 Remove the keyboard 5 Reverse this procedure to install the keyboard 68 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ENWW ...

Page 79: ...placement Unlocking the device and disabling Always On Remote Management select HP devices only HP Touchpoint Manager HPTM is a complete cloud based solution for managing devices For select HP devices with the Windows operating system the Always On Remote Management AORM feature is automatically activated when HP Touchpoint Manager software is installed AORM can perform a secure BIOS level lock an...

Page 80: ... chapter for information on removing the display assembly and other display assembly subcomponents Before removing the display bezel follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer ...

Page 81: ...isplay panel to the display enclosure 4 Swing the top edge of the display panel 2 up and forward until it rests on the computer 5 Release the adhesive support strip 1 that secures the display panel cable to the display panel ENWW Component replacement procedures 71 ...

Page 82: ... 001 14 0 in LED backlit HD AG SVA 45 CG 200 nits eDP 1 2 flat 1366 768 display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 795952 001 14 0 in LED backlit FHD AG UWVA 72 CG 300 nits eDP 1 3 PSR slim 1920 1080 display panel for use only on HP ZBook 14 G2 Mobile Workstation computer models 795950 001 14 0 in LED backlit HD AG SVA 45 CG 25...

Page 83: ...module with caution The module has a thin profile and is susceptible to damage when not handled carefully c Remove the webcam microphone module 3 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided tape The webcam microphone module is available using spare part number 784457 001 The microphone module is available using spare part number 73...

Page 84: ... the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 51 5 Remove the battery see Battery on page 53 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Slide the battery out from the bottom cover 2 and then remove the battery 3 The RTC battery is attached...

Page 85: ... down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 51 5 Remove the battery see Battery on page 53 6 Remove the keyboard see Keyboard on page 63 Remove the base enclosure 1 Close the computer 2 Position the computer upside d...

Page 86: ...s PM2 0 8 0 screw 1 near the media card reader that secures the base enclosure to the computer 6 Remove the five Phillips PM2 0 5 0 broad head screws 2 inside the battery bay that secure the base enclosure to the computer 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 87: ...h the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 51 and then remove the following components a Battery see Battery on page 53 b Keyboard see Keyboard on page 63 c Base enclosure see Base enclosure on page 75 Remove the fan 1 Loosen t...

Page 88: ...3 Remove the fan 3 Reverse this procedure to install the fan 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 89: ...over on page 51 and then remove the following components a Battery see Battery on page 53 b Keyboard see Keyboard on page 63 c Base enclosure see Base enclosure on page 75 Remove the NFC module 1 Release the ZIF connector 1 to which the NFC module cable is connected and then disconnect the NFC module cable from the card reader board 2 Release the ZIF connector 2 to which the NFC module cable is co...

Page 90: ...n page 53 b Keyboard see Keyboard on page 63 c Base enclosure see Base enclosure on page 75 d NFC module see NFC module on page 79 where applicable Remove the card reader board 1 Release the ZIF connector 1 to which the card reader board cable is connected and then disconnect the card reader board cable from the card reader board 2 Release the ZIF connector 2 to which the TouchPad cable is connect...

Page 91: ...4 Remove the card reader board 4 Reverse this procedure to install the card reader board ENWW Component replacement procedures 81 ...

Page 92: ...re unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 51 and then remove the following components a Battery see Battery on page 53 b ...

Page 93: ...r from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 51 and then remove the following components a Battery see Battery on page 53 b Keyboard see Keyboard on page 63 c Base enclosure see Base enclosure on page 75 Remove the USB VGA connector board 1 Release the ZIF connector 1 to w...

Page 94: ...tem with UMA memory 803016 001 Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service...

Page 95: ...t sink 7 NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE Steps 3 and 4 apply to computer models equipped with graphics subsystems with UMA memory See steps 1 and 2 for heat sink removal information for computer models equipped with graphics subsystems...

Page 96: ...cs subsystem with discrete memory The thermal material must be thoroughly cleaned from the surfaces of the system board and the heat sink components each time the heat sink is removed Replacement thermal material is included with the system board and heat sink spare part kits Thermal paste is used on the processor 1 and on the heat sink component 2 that services it Thermal paste is also used on th...

Page 97: ...eaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits Thermal paste is used on the processor 1 and on the heat sink component 2 that services it Reverse this procedure to install the heat sink ENWW Component replacement procedures 87 ...

Page 98: ...r 4 Remove the service cover see Service cover on page 51 and then remove the following components a Battery see Battery on page 53 b Keyboard see Keyboard on page 63 c Base enclosure see Base enclosure on page 75 d Fan see Fan on page 77 e Heat sink see Heat sink on page 84 Remove the power button board 1 Release the ZIF connector 1 to which the power button board cable is connected and then disc...

Page 99: ...3 Slide the power button board 3 toward the inside of the top cover and then lift it off the top cover Reverse this procedure to install the power button board ENWW Component replacement procedures 89 ...

Page 100: ...s from the computer 4 Remove the service cover see Service cover on page 51 and then remove the following components a Battery see Battery on page 53 b Keyboard see Keyboard on page 63 c Base enclosure see Base enclosure on page 75 d Fan see Fan on page 77 e Heat sink see Heat sink on page 84 Remove the fingerprint reader board 1 Turn the computer upside down 2 Release the plastic cover 1 that cov...

Page 101: ...e Workstation computer models 802792 001 Equipped with an Intel Core i7 5600U 2 60 GHz SC turbo up to 3 20 GHz processor 4 0 MB L3 cache dual core 15 W Intel HD Graphics 5500 graphics subsystem with UMA memory and the Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799513 601 Equipped with an Intel Core i7 5600U 2 60 GHz SC turbo up to 3 20 G...

Page 102: ... PC computer models 799516 501 Equipped with an Intel Core i5 5300U 2 30 GHz SC turbo up to 2 90 GHz processor 3 0 MB L3 cache dual core 15 W AMD Radeon R7 M260X graphics subsystem with discrete memory and a non Windows 8 operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799516 001 Equipped with an Intel Core i5 5300U 2 30 GHz SC t...

Page 103: ...urbo up to 2 70 GHz processor 3 0 MB L3 cache dual core 15 W Intel HD Graphics 5500 graphics subsystem with UMA memory and the Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799510 601 Equipped with an Intel Core i5 5200U 2 20 GHz SC turbo up to 2 70 GHz processor 3 0 MB L3 cache dual core 15 W Intel HD Gr...

Page 104: ... on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 51 and then remove the following components a Battery see Battery on page 53 b Keyboard see Keyboard on page 63 c Base enclosure see Base enclosure on p...

Page 105: ...oard 7 Release the ZIF connector 2 to which the USB VGA connector board cable is connected and then disconnect the USB VGA connector board cable from the system board 8 Release the ZIF connector 3 to which the power button board cable is connected and then disconnect the power button board cable from the system board 9 Release the display panel cable from the routing channel 4 attached to the syst...

Page 106: ...built into the top cover 13 Remove the three Phillips PM2 5 5 0 screws that secure the system board to the top cover 14 Lift the left side of the system board 1 until it rests at an angle 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 107: ...on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the service cover see Service cover on page 51 and then remove the following components a Battery see Battery on page 53 b Keyboard see Keyboard on page 63 c Base enclosure see Base enclosure on pa...

Page 108: ...at secure the speaker assembly to the base enclosure 2 Remove the speaker assembly 2 from the top cover Reverse this procedure to install the speaker assembly 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 109: ... G2 Mobile Workstation computer models includes webcam and microphone 795948 001 14 0 in FHD UWA 72 CG 300 nits eDP 1 3 PSR slim 1920 1080 capacitive TouchScreen display assembly for use only on HP ZBook 14 G2 Mobile Workstation computer models includes microphone 795947 001 Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is of...

Page 110: ... display hinges 2 back until the top cover is free for removal 5 Separate the display assembly 3 from the top cover 6 To remove the display bezel flex the inside edges of the bottom edge 1 the left and right sides 2 and the bottom edge 3 of the bezel until the bezel disengages from the display enclosure 100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 111: ...ttached to the computer as shown in the following illustration 8 To remove the display hinges a Remove the display bezel b Remove the display panel c Remove the six Phillips PM 2 0 2 0 broad head screws 1 that secure the display hinges to the display enclosure d Remove the display hinges 2 The display hinges are available using spare part numbers 730957 001 or use only on HP EliteBook 840 G2 Noteb...

Page 112: ...ay enclosure The display panel cable is available using spare part number 730954 001 and includes the webcam microphone module cable NOTE Use the following image to properly route the cable 10 To remove the WLAN WWAN antenna cables and transceivers 102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 113: ...d the WWAN antennas and transceivers 3 from the display enclosure c Remove the WLAN and WWAN antenna cables and transceivers The WLAN and WWAN antenna cables and transceivers are available in the Antenna Kit spare part number 784453 001 Reverse this procedure to reassemble and install the display assembly ENWW Component replacement procedures 103 ...

Page 114: ...104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW ...

Page 115: ...or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Co...

Page 116: ... Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while ...

Page 117: ...OS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the...

Page 118: ...orer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on t...

Page 119: ...s You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to s...

Page 120: ...MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and th...

Page 121: ...art the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 111 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the ty...

Page 122: ...he computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentati...

Page 123: ...assembly graphics subsystem with UMA memory one memory module WLAN and the lightest M 2 solid state drive storage module 1 67 kg 3 68 lbs Computer model equipped with a 3 cell 24 WHr battery TouchScreen display assembly graphics subsystem with UMA memory one memory module WLAN and the lightest M 2 solid state drive storage module 1 78 kg 3 92 lbs Computer model equipped with a 3 cell 24 WHr batter...

Page 124: ...ltitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 114 Chapter 8 Specifications ENWW ...

Page 125: ...ystem failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recov...

Page 126: ...dows partition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Suppo...

Page 127: ...ely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD NOTE Th...

Page 128: ...r computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen dire...

Page 129: ...olatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the pa...

Page 130: ...atile memory usage Non Volatile Memory Type Amount Size Does this memory store customer data Does this memory retain data when power is removed What is the purpose of this memory How is data input into this memory How is this memory write protected HP Sure Start flash select models only 2 MB No Yes Provides protected backup of critical System BIOS code EC firmware and critical PC configuration dat...

Page 131: ...r System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration data System BIOS code is programmed at the factory Code is updated when the system BIOS is updated Configuration data and settings are input using the F10 setup utility or a custom utility A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropria...

Page 132: ...iguration and calibration data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web Camera 64K bit No Yes Store Web Cam configuration and firmware Using a utility from the device manufacturer that...

Page 133: ...le to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes ...

Page 134: ...restores the BIOS to its previously safe state automatically without user intervention Those select computer models ship with HP Sure Start configured and enabled Most users can use HP Sure Start with the default configuration To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instructions...

Page 135: ...irements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ratin...

Page 136: ...nmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 126 Chapter 11 Power cord set require...

Page 137: ...size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval numb...

Page 138: ...128 Chapter 11 Power cord set requirements ENWW ...

Page 139: ...battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle ENWW 129 ...

Page 140: ...130 Chapter 12 Recycling ENWW ...

Page 141: ...5 restoring factory settings 106 computer specifications 113 connectors power 23 connectors service considerations 45 D display assembly removal 99 spare part number 29 99 subcomponents 39 display bezel removal 70 spare part numbers 39 70 101 display enclosure spare part numbers 40 Display Hinge Kit spare part numbers 40 display panel product description 2 removal 70 71 spare part numbers 39 72 di...

Page 142: ...ory module removal 62 spare part numbers 34 62 memory product description 3 4 microphone 16 product description 7 microphone audio in jack 23 microphone module removal 73 spare part number 39 73 microphone mute light 20 monitor port 22 mute light 20 N network jack 23 NFC module removal 79 spare part number 33 79 nonvolatile memory 119 num lk key 19 num lock light 20 numeric keypad 18 O operating s...

Page 143: ...cable 22 SIM 25 smart card reader 22 solid state drive precautions 46 product description 6 removal 56 spare part numbers 38 56 speaker assembly removal 97 spare part number 33 97 speakers 17 specifications computer 113 system board removal 91 spare part numbers 34 91 system memory removing personal data from volatile 119 T tools required 45 top cover spare part numbers 33 TouchPad components 20 r...

Page 144: ...134 Index ENWW ...

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