HP xw9400 Service And Technical Reference Manual Download Page 132

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Problem

Cause

Solution

Power LED flashes red five times,
once every second, followed by a
two second pause, and the
workstation beeps five times.

Memory is installed incorrectly
or is bad.

CAUTION

Disconnect AC power from the

workstation before reseating or replacing
components because there is power to the system
board even when the workstation is powered
down.

Ensure DIMMs are loaded in the correct slots.

Reseat DIMMs.

Replace DIMMs one at a time to isolate the faulty
module.

Replace third-party memory with HP memory.

Replace the system board.

Power LED flashes red six times,
once every second, followed by a
two second pause, and the
workstation beeps six times.

Video card is not seated
properly or is bad, or system
board is bad.

CAUTION

Disconnect AC power from the

workstation before reseating or replacing
components because there is power to the system
board even when the workstation is powered
down.

Ensure that auxiliary power cable is connected
correctly, if applicable.

Reseat the graphics card.

Replace the graphics card.

Replace the system board.

Solving network problems

These guidelines do not discuss the process of debugging the network cabling.

Table 5-13

Network problems

Problem

Cause

Solution

Wake-on-LAN feature is not
functioning.

Wake-on-LAN is not enabled.

Use the Network control application to enable Wake-on-
LAN.

Network driver does not detect
network controller.

Network controller is disabled.

Run Computer Setup and enable network controller.

Incorrect network driver.

Check the network controller documentation for the
correct driver, or obtain the latest driver from the
manufacturer’s website.

Network status link light does not
turn on or it never flashes.

The network status light should
flash when there is network
activity.

No active network is detected.

Check cabling and network equipment for proper
connection.

Network controller is not set up
properly.

Use the network control application to verify that the
device is working properly.

Network driver is not properly
loaded.

Reinstall network drivers.

System cannot auto-sense the
network.

Disable auto-sensing capabilities and force the system
into the correct operating mode.

Table 5-12

Hardware installation problems (continued)

124 Chapter 5 System diagnostics and troubleshooting

ENWW

Summary of Contents for xw9400

Page 1: ...HP xw9400 Workstation Service and Technical Reference Guide User Guide ...

Page 2: ...imited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits The HP Invent logo is a t...

Page 3: ...lling or restoring the operating system Installing the operating system and software 16 Microsoft Windows XP Professional 16 Installing or upgrading device drivers 16 Linux preinstalled workstations 16 Starting the Linux operating system 16 Upgrading device drivers 16 Linux enabled workstations 17 Verifying hardware compatibility 17 Installing the Linux operating system 17 Red Hat Activation 17 HP...

Page 4: ...Manager software 35 Altiris Client Management solutions 35 System Software Manager 36 Proactive Change Notification 36 Subscriber s Choice 36 ROM flash 37 Remote ROM flash 37 HPQFlash 37 FailSafe Boot Block ROM 37 Replicating the setup 38 Copying to a single workstation 39 Copying to multiple workstations 39 Dual state power button 40 Worldwide web site 40 Building blocks and partners 41 Asset tra...

Page 5: ...e 52 Screws 52 Special handling of components 52 Cables and connectors 53 Hard drives 53 Lithium coin cell battery 53 Customer Self Repair 54 Pre disassembly procedures 55 System board components 56 System board architecture 58 Removing and replacing components 59 Disassembly order 59 Security lock optional 61 Cable lock optional 61 Access panel 61 Front bezel 62 Bezel blanks 63 Hood sensor Smart ...

Page 6: ...ng the system board 96 Replacing the System Board 97 5 System diagnostics and troubleshooting E Support 100 Help and support center and E Support 100 Troubleshooting checklist 101 LED color definitions 102 HP Insight Diagnostics Offline Edition 103 Key features and benefits 103 Theory of operation 103 Download the ISO image 103 User interface 104 Navigation 104 Survey tab 104 Test tab 104 Status t...

Page 7: ...rder 144 Appendix B SATA devices Enable SATA RAID option in BIOS 146 Configuring a SATA RAID array 147 Changing boot order 148 Deleting RAID volumes 149 Appendix C Connector pins Connector pin descriptions 152 Appendix D System board designators Appendix E Power cord set requirements Appendix F Routine care General cleaning safety precautions 168 Maximizing the airflow 169 Cleaning the workstation...

Page 8: ...erating system loading 190 No operating system loading from hard drive 191 No operating loading from hard drive part 1 191 No operating system loading from hard drive part 2 192 No operating system loading from hard drive part 3 192 No operating system loading from diskette drive 194 No operating system loading from optical drive 195 No operating system loading from network 196 Non functioning dev...

Page 9: ... overview This chapter presents an overview of the hardware components of the HP Workstation Product features on page 2 Product specifications on page 6 Chipkill support on page 12 Energy Star on page 13 ENWW 1 ...

Page 10: ... 1 1 Exploded view Table 1 1 Exploded view Item Description Item Description 1 PCI card support 10 Memory modules 2 Power supply 11 Card guide Front fan 3 CPU heatsinks 12 Graphics card 4 Processors 13 Optical drive 5 System fan 14 PCIe card 6 Access panel 15 Diskette drive 7 System board 16 PCI card 8 Chassis 17 Hard drive 9 Front bezel 18 Memory fan A CD ROM is an example of an optical drive 2 C...

Page 11: ...panel components Table 1 2 Front panel components Item Symbol Description Item Symbol Description 1 Optical drive 6 Headphone connector 2 5 25 inch drive bay 7 USB 2 0 ports 3 Diskette drive optional 8 Hard drive activity light 4 IEEE 1394a connector 9 Power button 5 Microphone connector 10 Power on light ENWW Product features 3 ...

Page 12: ...EEE 1394a connector 5 Keyboard connector 14 Mouse connector 6 USB 2 0 ports 15 Cable lock slot 7 Microphone connector 16 Padlock loop 8 Audio line out connector 17 Universal chassis clamp opening 9 MiniSAS 4 port connector optional 18 Access panel key The rear panel connectors are labeled with industry standard icons and colors to assist you in connecting your peripheral devices SPDIF OUT is a sin...

Page 13: ...Microsoft Windows XP also have a certificate of authentication COA label 2 The serial number labels 1 are located on the side panel of the unit and on the rear panel Keep the serial number available when contacting customer service for assistance Figure 1 4 Serial number and COA label location ENWW Product features 5 ...

Page 14: ... V 12 6 V Input to onboard regulator that supplies power for CPU 0 12 V CPU1 11 52 V 12 6 V Input to onboard regulators that supply power for CPU1 and the chipset 12 V M 11 52 V 12 6 V Input to onboard regulators that supply power for memory 12 V B 11 52 V 12 6 V Used with PCI fans onboard logic and audio regulator 12 V D 11 52 V 12 6 V Used with storage disk optical floppy 12 V G 11 52 V 12 6 V U...

Page 15: ...fications The integrated surge tolerant power supply is rated to withstand a power surge of up to 2 000 V line to PE or neutral to PE and 1 000 V line to line without any data loss or system downtime The following specifications describe the power supply Table 1 7 Power supply specifications Parameter Specification Power supply 800 watt power supply Wide Ranging Active PFC Operating voltage range ...

Page 16: ...nitor powered separately Table 1 8 Example Energy consumption 115 VAC 230 VAC 100 VAC Windows Idle S0 226 W 224 W 228 W Windows Busy S0 330 W 329 W 336 W Sleep S3 6 3 W 8 8 W 6 0 W Off S5 2 3 W 5 8 W 2 3 W Energy Star low energy mode Table 1 9 Example heat dissipation 115 VAC 230 VAC 100 VAC Windows Idle S0 772 BTU hr 765 BTU hr 779 BTU hr Windows Busy S0 1127 BTU hr 1123 BTU hr 1147 BTU hr Sleep ...

Page 17: ...wall plug received with this product meets the requirements for use in the country where you purchased the equipment If you must obtain a power cord for a different country you should purchase a power cord that is approved for use in that country The power cord must be rated for the product and for the voltage and current marked on the product s electrical ratings label The voltage and current rat...

Page 18: ...0 m 1000 ft above 5000 ft to a maximum of 3000 m 10 000 ft no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed PCI card slot power specification Table 1 11 PCI and PCI Express slot power specifications Slot Slot Type Slot Power Maximum 1 PCI Express x16 x8 25 W 2 PCI Express x16 graphics 150 W 3 PCI 32 bit 33 MHz...

Page 19: ...lot below the graphics slot In addition to these slot power specifications the overall power consumption of the system including I O cards processors memory and drives must not exceed the maximum ratings of the system power supply Also there are broad restrictions on using dual 150W graphics cards For hardware specifications of other system components such as graphics cards or optical drives see t...

Page 20: ...eters The workstation enables Chipkill functionality on paired ECC memory DIMMs only The use of single memory DIMM not supported on the xw9400 workstation allows standard single bit ECC only Chipkill can detect and correct up to four bit errors if the four bits are in the same symbol That is multiple bit errors in bits 0 3 or 4 7 of a byte can be detected and corrected Multi bit error that overlap...

Page 21: ...rs Program The EPA Energy Star configuration does not imply endorsement by the EPA As an Energy Star partner HP offers products with the Energy Star configuration to meet the Energy Star guidelines for energy efficiency EPA created the Energy Star Computers Program to promote energy efficiency and reduce air pollution through more energy efficient equipment in homes offices and factories HP produc...

Page 22: ...14 Chapter 1 Product overview ENWW ...

Page 23: ...perating system it is configured automatically the first time your workstation is powered on This process may take a few minutes Adding optional hardware devices to your workstation before the operating system successfully installs can cause errors and prevent the operating system from installing properly CAUTION After the automatic installation has begun do not power off your workstation until th...

Page 24: ...cumentation by opening your Internet browser the browser is automatically set to use the local HP documentation page as its default You can also access Linux Web links for Red Hat Internet access required by using your Internet browser For additional information about setting up Linux preinstalled or Linux enabled workstations refer to the HP User Manual for Linux at http www hp com support linux_...

Page 25: ... more information concerning the setup of Linux preinstalled or Linux enabled workstations refer to the HP User Manual for Linux located at http www hp com support linux_user_manual For more information about HP and Linux see http www hp com linux Red Hat Activation An activation card called Activate Your Subscription is shipped with your workstation This card is necessary to activate your Linux s...

Page 26: ...ncluding device drivers Security Management tools Software Support Management tools Additional software is available for download HP Client Manager Software is available at http www hp com go easydeploy System Software Manager is available at http www hp com go ssm NOTE Additional HP software might be required in certain situations 18 Chapter 2 Installing or restoring the operating system ENWW ...

Page 27: ...ystem restore All data on the Windows partition will be deleted when you restore using the RestorePlus process However the recovery partition on the system drive and other partitions should not be affected Creating a RestorePlus CD You can create a set of the CDs from your system if you have a CD burner When you first boot your system you will be prompted to make CDs for RestorePlus the Windows op...

Page 28: ... the instructions Reclaiming hard disk space from the recovery partition The recovery partition can be removed to reclaim the hard drive space If the recovery partition is removed the F11 Emergency Recovery function is not available The ability to recover the system from data on the recovery partition will be lost Any RestorePlus media contained in the recovery partition will be deleted The abilit...

Page 29: ...re the operating system with mixed drives from the RHEL box set Downloading the latest HP driver CD contents See http www hp com and select Software and Drive Downloads Find your workstation and operating system Select your driver CD under Software and follow the directions under Release Notes Installing the operating system with the HP driver CD contents 1 Boot your workstation from the Red Hat b...

Page 30: ...p a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files 22 Chapter 2 Installing or restoring the operating system ENWW ...

Page 31: ...System management This section describes the various tools and utilities that allow for the system management of the workstation Computer Setup F10 Utility on page 24 Desktop management on page 34 ENWW 23 ...

Page 32: ...n password is enabled with or without a keyboard or mouse attached When attached to the system the keyboard and mouse remain locked until the power on password is entered Enable disable POST Messages to change the display status of POST messages POST messages disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error ...

Page 33: ...0 compliant as applicable PMM 1 01 as applicable MPS 1 4 as applicable PXE 2 1 USB 1 1 USB 2 0 PCI 2 2 or later El Torito Bootable CD 1 0 The BIOS ROM is a 1 MB FLASH unit The runtime portion of the BIOS resides in a 96 KB block from E8000h to FFFFFh approximately ACPI code and data take about 128 KB below TOLM top of low memory the last RAM address below 4 GB Using Computer Setup F10 Utility You ...

Page 34: ...ation Lists product name SKU number processor type speed stepping cache size L1 L2 memory type and size integrated Media Access Control MAC IDs for Network Interface system BIOS type chassis serial number and asset tracking number About Displays copyright information System Temperatures Displays temperature graph Set Time and Date Enables you to set system time and date Replicated Setup Save to Re...

Page 35: ...lities are PIO 0 Max PIO Enhanced DMA Ultra DMA 0 and Max UDMA Translation Mode IDE SATA disks only Enables you to select the translation mode to be used for the device which enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX for example SCO UNIX version 3 2 Options are Bit Shift LBA Assisted Off User and Automatic N...

Page 36: ...bootable operating system source Boot Order presents these selections Optical drive Diskette drive USB device Hard drive Network controllers 2 Boot devices can be disabled from participating in the boot order process Boot order changes are stored when the F10 Setup changes are confirmed by selecting File Save Changes and Exit NOTE MS DOS drive lettering assignments might not apply after a non MS D...

Page 37: ...BIOS and cannot be enabled by the OS Network Service Boot Enables disables a Network Service Boot which boots using the NIC PXE option ROM In this case the actual boot image resides on a remote server When enabled you can set the boot order of the NIC PXE option ROM and you can force a network boot by pressing F12 during POST System IDs Asset Tag A 16 byte string identifying the system Ownership T...

Page 38: ... power was lost power on immediately if it was off stay off POST Delay in seconds None 5 10 15 20 Specifies a delay during POST This setting may be necessary for certain add in peripherals that respond slowly or violate specifications For instance disk drives should spin up within 15 seconds but some older drives might take longer Setup Browse Mode Enable Disable Enables viewing Setup Options with...

Page 39: ...ding memory DIMM module Memory Node Interleave Enable Disable This option is valid for dual processor systems only If enabled BIOS interleaves the memory on CPU0 and CPU1 together This option requires the total memory installed on CPU0 slots 1a 1b 3a 3b and on CPU1 slots 2a 2b 4a 4b to be the same If disabled BIOS maps the memory connected to CPU0 then the memory connected to CPU1 The system is th...

Page 40: ...ce is available for other devices SATA RAID Enable Disable Enables or disables SATA drives for a RAID If disabled a single line is displayed If enabled the menu expands to allow enabling disabling each SATA port Num Lock State at Power On Off On Sets the keyboard Num Lock state after POST The Operating System can change this state also S5 Wake on LAN Enable Disable Allows the network to wake the s...

Page 41: ...on ROM Download For PCI and PCI X slots the available options are Option ROM Download and Latency Timer Available on select models These options should be used by advanced users only Table 3 1 Computer Setup Utility menu descriptions continued ENWW Computer Setup F10 Utility 33 ...

Page 42: ...ications after unbundling the preinstalled software image Using software deployment tools such as Altiris Deployment Solutions to replace the preinstalled software with a customized software image Using a disk cloning process to copy the contents from one hard drive to another The best deployment method depends on your information technology environment and processes The PC Deployment section of t...

Page 43: ...u in managing the hardware aspects of your client workstations with features that include Detailed views of hardware inventory for asset management PC health check monitoring and diagnostics Proactive notification of changes in the hardware environment Web accessible reporting of business critical details such as machines with thermal warnings memory alerts and more Remote updating of system softw...

Page 44: ...ee http www hp com go ssm Proactive Change Notification The Proactive Change Notification program uses the Subscriber s Choice website to proactively and automatically send you Proactive Change Notification PCN e mails informing you of hardware and software changes to most commercial workstations and servers up to 60 days in advance E mails containing Customer Bulletins customer advisories custome...

Page 45: ...vity and lower total cost of ownership The workstation must be powered on to use Remote ROM Flash For more information on Remote ROM Flash see the HP Client Manager Software or System Software Manager at http h18000 www1 hp com im prodinfo html HPQFlash The HPQFlash utility is used to locally update or restore the system ROM on individual workstations through a Windows operating system For more in...

Page 46: ...wing table lists the various keyboard light combinations used by the Boot Block ROM when a PS 2 keyboard is attached to the workstation and explains the meaning and action associated with each combination Table 3 2 PS 2 keyboard light combinations used by Boot Block ROM Light State Description FailSafe Boot Block Mode Keyboard LED Activity State Message Num Lock On ROMPaq diskette or ROMPaq CD not...

Page 47: ...reen illuminates press and hold the F10 key until you enter the Computer Setup Utility Press Enter to bypass the title screen if necessary 9 Click File Replicated Setup Restore from Removable Media and follow the instructions on the screen 10 Restart the workstation when the configuration is complete Copying to multiple workstations CAUTION A setup configuration is model specific File system corru...

Page 48: ...tate This feature enables you to power off without closing applications and to return to the same operational state without any data loss To change the power button configuration 1 Click Start and select Control Panel Power Options 2 In Power Options Properties click the Advanced tab 3 In the Power Button section select Hibernate or Standby Hibernate must be enabled in the Hibernate tab to use thi...

Page 49: ...ted to the environment and to leverage the investment in existing tools HP also offers several solutions for controlling access to valuable components and information ProtectTools Embedded Security if installed prevents unauthorized access to data checks system integrity and authenticates third party users attempting system access Security features such as ProtectTools and the Hood Sensor Smart Co...

Page 50: ...t Install a padlock Access Panel Key Lock Standard Prevents removal of the access panel and all internal components including optical and floppy drives Lock the access panel Universal Chassis Clamp Lock Optional The version without a cable discourages access panel removal and prevents the theft of I O devices The version with a cable additionally prevents entire system theft and allows multiple sy...

Page 51: ...red When a power on password is set the Computer Setup Utility presents Password Options under the Security menu The password options include Network Server Mode and Password Prompt on Warm Boot When Network Server Mode is disabled the password must be entered each time the workstation is powered on when the key icon appears on the monitor When Password Prompt on Warm Boot is enabled the password ...

Page 52: ... if necessary NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and press and hold the F10 key again to access the utility If you are using a PS 2 keyboard disregard the keyboard error message that might appear 3 When the key icon appears on the monitor enter the setup password and press Enter NOTE Type carefully For security reasons the characters you e...

Page 53: ...y until you enter the Computer Setup Utility Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key at the appropriate time you must restart the computer and press and hold the F10 key again to access the utility Use the appropriate operating system shutdown process 3 When the key icon appears enter your current password followed by a slash or alternate delimiter ...

Page 54: ...station is restarted the screen displays a message indicating that the workstation side access panel has been removed Level 2 Setup Password When the workstation is restarted the screen displays a message indicating that the workstation side access panel has been removed You must enter the setup password to continue These settings can be changed using the Computer Setup Utility Setting the hood se...

Page 55: ...fault notice to the network management application With HP Client Manager software you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests Drive Protection System The Drive Protection System DPS is a diagnostic tool built into the hard drives installed in select HP workstations DPS is designed to help diagnose problems that mig...

Page 56: ...ined with HP Client Manager Software a thermal sensor notifies the network administrator when a normal temperature range is exceeded For example a thermal sensor monitors processor temperature If processor temperature remains too high the system eventually shuts down 48 Chapter 3 System management ENWW ...

Page 57: ...lacement procedures of most internal components Service considerations on page 50 Customer Self Repair on page 54 Pre disassembly procedures on page 55 System board components on page 56 System board architecture on page 58 Removing and replacing components on page 59 ENWW 49 ...

Page 58: ...scharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device can function normally for a while but it has been degraded i...

Page 59: ...resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps toe straps and boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both ...

Page 60: ...ne megohm 10 resistance Material handling packages Conductive plastic bags and tubes Conductive tote boxes Opaque and transparent metallized shielded bags Transparent shielding tubes Required tools and software The following tools and software are required to service your workstation Torx T 15 screwdriver or flathead screwdriver Diagnostics software Screws The screws used in the workstation are no...

Page 61: ... are actually mounted in the workstation Avoid dropping drives from any height onto any surface If you are inserting or removing a hard drive power off the workstation Do not remove a hard drive while the workstation is on Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrost...

Page 62: ...r Customer Self Repair CSR enables you to obtain replacement parts and install them yourself on your workstation See http www hp com go selfrepair for more information 54 Chapter 4 Removal and replacement procedures ENWW ...

Page 63: ...on 2 Close any open software applications 3 Remove any diskettes or CDs from the workstation 4 Exit the operating system 5 Shut down the workstation and any peripheral devices that are connected to it 6 Disconnect the power cord from the electrical outlet and then from the workstation 7 Disconnect all peripheral device cables from the workstation ENWW Pre disassembly procedures 55 ...

Page 64: ...ry IDE 2 Memory module pairs 14 PCI Express x16 x8 performance 26 Front USB 38 Diskette drive 3 Liquid cooling fan 15 PCI Express x16 graphics 27 Internal USB 0 39 Clear CMOS button 4 CPU1 16 PCI 32 bit 33 MHz 28 Serial SCSI SAS 40 Internal USB 1 5 Serial 17 PCI Express x16 x8 performance 29 PCI X speed jumper 41 Processor power 6 SPDIF Out 18 PCI Express x16 30 Spare 12V fan 42 CPU0 fan 7 PS 2 ke...

Page 65: ...U0 10 Chassis fan 22 Auxiliary audio 34 Password jumper 46 CPU1 fan 11 LAN USB 23 Front audio 35 Crisis recovery jumper 47 Memory power 12 Audio 24 Front IEEE 1394 36 PCI fan The PCI Express x16 is a PCI Express x16 connector that has x8 bandwidth The Primary IDE connector is generally used for optical drives Table 4 3 System board components continued ENWW System board components 57 ...

Page 66: ...System board architecture The following image shows the HP xw9400 Workstation block diagram Figure 4 2 System board block diagram 58 Chapter 4 Removal and replacement procedures ENWW ...

Page 67: ...al of the component If you are unsure how to remove a particular component please do one of the following 1 Refer to the appropriate section in this chapter 2 If the content you desire is not referenced in this chapter see www hp com support xw9400_manuals and look under Setup and Install General for instructions 3 See the manufacturer s web site for instructions for a third party non HP component...

Page 68: ...fan removal optional Front fan removal on page 78 Battery Battery on page 80 Hard drive Hard drive on page 87 CPU heatsink Removing the CPU heatsink on page 91 Processor Removing the processor on page 94 PCI retainer PCI retainer on page 73 PCI retention clamp PCI retention clamp on page 75 PCI or PCI Express card Removing PCI or PCI Express cards on page 76 CPU heatsink Removing the CPU heatsink ...

Page 69: ...he security lock Cable lock optional If a cable lock is installed remove it before servicing the unit To remove the cable lock unlock it and pull it out of the cable lock slot as shown in the following image Figure 4 4 Removing the cable lock Access panel Before accessing the internal components of the workstation the access panel must be removed To remove the access panel ENWW Removing and replac...

Page 70: ...any other locks that are present Kensington or Padlock 3 Pull up on the handle and lift off the cover Figure 4 5 Opening the access panel To replace the access panel align the bottom groove of the access panel with the bottom edge of the chassis Rotate the access panel toward the chassis and press firmly until the latch engages Front bezel To remove the front bezel 1 Lift up on the three 1 tabs lo...

Page 71: ...from the system Pre disassembly procedures on page 55 remove the access panel and remove the front bezel Front bezel on page 62 2 Remove the bezel blanks by squeezing in on the tabs 1 and pulling in the bezel blanks 2 Figure 4 7 Removing the bezel blanks ENWW Removing and replacing components 63 ...

Page 72: ...ly To remove the front panel I O device assembly 1 Disconnect power from the system Pre disassembly procedures on page 55 Remove the access panel Access panel on page 61 and the front bezel Front bezel on page 62 2 Unlatch the plastic snap that secures the cables inside the chassis and disconnect the front panel I O device assembly cables from the system board 3 Remove the screws that hold the fro...

Page 73: ...mbly To remove the power button 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove the access panel Access panel on page 61 2 Remove the front bezel Front bezel on page 62 and the front panel I O device assembly Front panel I O device assembly on page 64 3 Disconnect the power button assembly cable from the system board 4 Disconnect the speaker wire and the hood se...

Page 74: ...ssis Figure 4 10 Removing the power button assembly To remove the speaker 1 Disconnect the speaker cable from the in line front panel I O device assembly cable if you have not already done so 2 Slide the speaker away from the three flanges and remove it from the chassis Figure 4 11 Removing the speaker 66 Chapter 4 Removal and replacement procedures ENWW ...

Page 75: ...rive hard drives and graphics card select models only 4 Remove the four screws 1 from the back panel 5 Slide the power supply toward the front and lift up 2 to remove it from the chassis Figure 4 12 Removing the power supply To install the power supply reverse the previous steps System fan To remove the system fan 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove ...

Page 76: ...ection is going out of the chassis to avoid overheating Memory fan To remove the memory fan 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove the access panel Access panel on page 61 Place the workstation on its side with the system board facing up 2 Disconnect the memory fan power plug from the system board 1 NOTE If the fan is simply being moved to access the DI...

Page 77: ...y module features Eight memory slots for DIMMs four per CPU Accepts 512 MB 1 GB 2 GB 4 GB DIMMs 32 GB maximum configuration with 4 GB DIMMs Standard ECC PC2 5300 DIMMs No support for mirroring No spare DIMM support Memory module requirements Use only PC2 5300 ECC DIMMs Certified and warranted HP memory is recommended Match DIMM pairs by size and type ENWW Removing and replacing components 69 ...

Page 78: ...C power outlet Wait until the LED on the back of the power supply turns off before removing memory If you do not unplug the power cord while installing memory your memory modules might be damaged and the system will not recognize the memory changes 2 Press the green tab in on the memory fan housing 1 and lift the unit out of the chassis 2 Figure 4 15 Removing memory fan NOTE The system fan System ...

Page 79: ...NOTE HP only ships DIMMs that are electrically and thermally compatible with this product Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove the access panel Access panel on page 61 Lay the workstation on its side with the system board facing up ENWW Removing an...

Page 80: ...CPU system If loading six DIMMs install them in slots 1a 1b 2a 2b and 3a 3b If loading eight DIMMs install them in all slots Load the memory module pairs in order of size from largest to smallest 2 4 1 3 Figure 4 18 Identifying memory slots 5 Lower the DIMM straight down and be sure the socket levers secure the module into place NOTE DIMMs and DIMM sockets are keyed for proper installation Be sure...

Page 81: ...port a warning during POST 215 Cannot Interleave Unequal Memory Nodes The system can still boot in this condition PCI slots Figure 4 19 Identifying PCI slots Table 4 4 PCI slots Slot Type Ref 1 PCI Express x16 x8 J31 2 PCI Express x16 graphics J41 3 PCI 32 bit 33 MHz J20 4 PCI Express x16 x8 J33 5 PCI Express x16 graphics J32 6 PCI X 100 J25 7 PCI X 100 133 J26 PCI retainer For added protection so...

Page 82: ...th short and tall cards press in on the sides 1 of the retainer and rotate it 2 out of the chassis Figure 4 20 Removing the short or tall card PCI retainer Installing the PCI retainer 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove the access panel Access panel on page 61 Place the workstation on its side with the system board facing up 74 Chapter 4 Removal and ...

Page 83: ...the access panel Access panel on page 61 Place the workstation on its side with the system board facing up 2 Open the PCI retention clamp by pressing down on the two green clips at the ends of the clamp and rotating the clamp toward the back of the system Figure 4 22 Opening the PCI retention clamp PCI Express PCI Express is a point to point architecture and uses a serial data transmission protoco...

Page 84: ...ample a PCI Express x8 card does not work in a PCI Express x1 slot but a PCI Express x1 card works in a PCI Express x8 slot Table 4 5 PCI Express compatibility matrix for xw9400 Slot 1 x16 mechanical x8 electrical Slot 2 x16 mechanical x16 electrical Slot 4 x16 mechanical x8 electrical Slot 5 x16 mechanical x16 electrical PCI Express x1 Card Yes Yes Yes Yes PCI Express x4 Card Yes Yes Yes Yes PCI ...

Page 85: ... the card guide 2 and lift the card out of the chassis 3 Figure 4 24 Removing PCIe card with extender 5 Close the PCI retention clamp PCI or PCI Express installation 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove the access panel Access panel on page 61 Place the workstation on its side with the system board facing up and remove the PCI retainer PCI retention c...

Page 86: ...and close the PCI retention clamp Figure 4 25 Installing PCI or PCIe card Front fan removal To remove the front fan 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove the access panel Access panel on page 61 Place the workstation on its side with the system board facing up 2 Disconnect optical and floppy drive cables from the system board Remove full length PCI car...

Page 87: ...lying outward pressure on the card guide while lifting the fan away Figure 4 27 Removing fan from card guide To install the front fan 1 Place the fan in the card guide with the fan label facing into the card guide and the fan protector screen facing outward NOTE Ensure that the fan blows toward the rear of the chassis 2 Thread the front fan cable through the slot in the card guide ENWW Removing an...

Page 88: ... are backed up because all CMOS settings are lost when the battery is removed To back up the CMOS settings use Computer Setup and run the Save to Diskette option from the File menu To remove the battery 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove the access panel Access panel on page 61 Place the workstation on its side with the system board facing up 2 On t...

Page 89: ...tery into the holder until it snaps into place Power connections to drives For help in identifying power cables refer to the following figure and table Route or tie cables so that they cannot interfere with the CPU heatsink fans ENWW Removing and replacing components 81 ...

Page 90: ...or Description P1 24 pin main power connector P2 4 pin memory power connector P3 8 pin processor power connector P4 P8 SATA and IDE ODD accessory power connectors P9 Diskette connector P10 P14 HDD connector P15 PCIe connector P16 PCIe connector 82 Chapter 4 Removal and replacement procedures ENWW ...

Page 91: ...ezel on page 62 2 Disconnect the audio 1 data 2 and power 3 cables from the drive The connector colors might be different than illustrated NOTE The audio cable is only required for Linux based systems Figure 4 31 Disconnecting IDE left or SATA right cable from optical drive 3 Lift the green drivelock release lever and gently slide the drive out of the chassis Figure 4 32 Removing optical drive fro...

Page 92: ...igure 4 33 Connecting IDE left or SATA right optical drive cable to system board Replacing the SATA optical drive data cable If your workstation has a SATA optical drive replace the cable as follows 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove the access panel Access panel on page 61 Place the workstation on its side with the system board facing up 2 Disconne...

Page 93: ...e drive Figure 4 34 Disconnecting cables from the diskette drive 3 While lifting the green drivelock release tab slide the drive forward out of the chassis Figure 4 35 Removing the diskette drive from the chassis ENWW Removing and replacing components 85 ...

Page 94: ...te drive into the bracket and secure it with two M3 screws 2 While lifting the green drivelock release tab slide the drive into the chassis 3 Route the diskette drive data cable between the system board and the hard drive cage Your cable might look different than the one shown Figure 4 37 Routing the diskette drive cable to the system board 4 Connect the cables to the back of the diskette drive 86...

Page 95: ... hard drive 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove the access panel Access panel on page 61 2 Disconnect the cables from the hard drive 3 Push in on the green drivelock release tabs and pull the hard drive out of the chassis Figure 4 38 Removing the hard drive ENWW Removing and replacing components 87 ...

Page 96: ...ifying hard drive installation order 2 Squeeze the green tabs and slide the rails out of the empty bay 3 Attach the rails to the hard drive Align the pins on the rails with the hard drive holes and snap the rails into place Figure 4 40 Attaching rails to the hard drive 4 Push the drive into the selected bay until it snaps into place 88 Chapter 4 Removal and replacement procedures ENWW ...

Page 97: ...placing the SATA hard drive 6 For a SAS hard drive attach a SAS SATA adapter to the connector on the hard drive Attach a data cable from a SAS connector on the system board to the hard drive and attach a power cable to the drive Figure 4 42 Installing the SAS SATA adapter left and cable right ENWW Removing and replacing components 89 ...

Page 98: ...d align the holes in the bottom of the hard drive with the screw holes at the base of the chassis 3 Insert the screws through the base and tighten them to secure the hard drive to the chassis 4 Attach a data cable from a SATA connector on the system board to the hard drive and attach the fifth drive power cable to the drive It is attached to a clip in front of the power supply Figure 4 44 Attachin...

Page 99: ...55 Remove the access panel Access panel on page 61 and place the workstation on its side with the system board facing up 2 Remove the two processor screws slowly being sure to loosen the screws evenly Loosen one screw 1 until the screw shank disengages from the system board then loosen the remaining screw 2 Do not fully loosen one screw then move on to the next Loosen both screws a little at a tim...

Page 100: ... heatsink Removing the CPU heatsink on page 91 2 Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor CAUTION Allow the alcohol on the processor and CPU heatsink to dry completely 3 Place the CPU heatsink on top of the processor and align the two mounting screws with the holes 1 in the system board NOTE If both CPU heatsinks were r...

Page 101: ...Insert and tighten the two CPU heatsink screws First tighten both screws partially so that the CPU heatsink remains level Next fully tighten one screw 1 then fully tighten the remaining screw 2 Tighten to a torque setting of 6 in lb Figure 4 48 Identifying proper screw removal order ENWW Removing and replacing components 93 ...

Page 102: ... socket When installing a processor align the dimples on the side of the processor with the notches in the socket 1 Disconnect power from the system Pre disassembly procedures on page 55 Remove the access panel Access panel on page 61 and the CPU heatsink Removing the CPU heatsink on page 91 2 Raise the processor socket handle fully 1 and lift the socket cover 2 Figure 4 49 Raising the processor s...

Page 103: ...en removing or installing it NOTE Store the processor in a static free safe place where it will not be damaged 4 In some workstation configurations a bypass board may be installed in the socket instead of a processor Remove the bypass board by lifting it straight out of the socket Figure 4 51 Lift the bypass board from the socket ENWW Removing and replacing components 95 ...

Page 104: ...socket Seat the processor into the socket Ensure that the underside of the processor is level with the top of the processor socket Close the processor cover plate Lightly press down on the processor cover plate while closing the socket lever Figure 4 52 Seating the processor System board Removing the system board 1 Disconnect power from the system Pre disassembly procedures on page 55 and remove t...

Page 105: ...y the rear audio connector and the 2 x 4 power connector 4 Figure 4 53 Removing the system board Replacing the System Board 1 Insert the system board straight down and be sure that all system board standoffs engage with the keyholes in the chassis NOTE Be sure the system board connectors engage correctly with the rear I O panel 2 Push back on the board while maintaining downward pressure on the bo...

Page 106: ...98 Chapter 4 Removal and replacement procedures ENWW ...

Page 107: ...d troubleshooting system issues E Support on page 100 Troubleshooting checklist on page 101 LED color definitions on page 102 HP Insight Diagnostics Offline Edition on page 103 Diagnostic error codes on page 107 Troubleshooting scenarios and solutions on page 110 POST error messages on page 131 ENWW 99 ...

Page 108: ...ion downloads and updates tools and more HP Software and Driver Downloads requires Internet access Links to HP specific software downloads and updates HP Support Tools requires Internet access Links to self help tools and diagnostics offered by HP Instant Support Professional Edition Contact HP for Support Provides two different options Chat with an expert online requires Internet access Provides ...

Page 109: ... and contrast controls if the monitor is dim Press and hold any key If the system beeps then the keyboard is operating correctly Examine all cables for loose or incorrect connections Reconfigure the workstation after installing a non PnP Plug n Play expansion board or other option such as a diskette drive Are all of the necessary device drivers installed Have all printer drivers been installed for...

Page 110: ...ED color definitions LED State LED Color System Status Solid Green System is on Blinking Green System is in Standby mode Solid or blinking Red System has an error See Diagnostic light codes on page 107 None No light System is in Hibernate mode or it is off 102 Chapter 5 System diagnostics and troubleshooting ENWW ...

Page 111: ...nting system configurations for upgrade planning standardization inventory tracking disaster recovery and maintenance Sending configuration information to another location for more in depth analysis Theory of operation HP Insight Diagnostics Offline Edition operates in offline mode only Here the operating system is not running and software information from the system is not available to the diagno...

Page 112: ...n the board and any memory modules installed Miscellaneous Shows information obtained from the computers configuration memory CMOS BIOS data area Interrupt Vector table and diagnostics component information Storage Shows information about storage media connected to the computer including all fixed disks floppy drives and CD ROM drives System Shows product type processor type and speed and coproces...

Page 113: ... text in the Status tab to display additional information for the type of error and the error code To view all test failure information select Error Log To view the status of all testing that has been performed click the Log tab Status tab The Status tab displays the status of the selected tests The type of test executed for example Quick Complete Custom is displayed The main progress bar displays...

Page 114: ...sight Field Diagnostics Error Codes Provides error code listings It includes device tested message and recommended repair information Test Components Reloads and refreshes all components and display component details after the refresh The Help tab provides information option selections Reload Located in the upper right corner of the display this selection reloads all hardware components About Prov...

Page 115: ...anel and verify that the power button harness is properly connected to the inline front panel I O device assembly connector 3 Verify that the power supply cables are properly connected to the system board 4 Verify the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power If the power supply fan spins and the BIST LED lig...

Page 116: ...pen the access panel and ensure the following connections are secure on the system board 24 pin main power 8 pin CPU 4 pin memory 2 Locate faulty device by removing all devices and then reinstalling one at a time until workstation fails Replace the device causing the failure Continue adding devices to ensure all are functioning properly 3 Verify power supply functionality a Disconnect AC power b R...

Page 117: ...ar CMOS button on the system board 2 Replace system board Blinks red beeps eight times once per second then a two second pause CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down Invalid ROM based on bad checksum 1 Clear CMOS by pressing the Clear CMOS button on the system boa...

Page 118: ...abled in Computer Setup Poor performance is experienced Processor is hot 1 Be sure airflow to the workstation is not blocked 2 Be sure the fans are connected and working properly some fans only operate when needed 3 Be sure the CPU heatsink is installed properly There is not enough memory CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is pow...

Page 119: ...is plugged into a working AC outlet 2 Open the access panel and verify that the power button harness is properly connected to the inline front panel I O device assembly connector 3 Verify that the power supply cables are properly connected to the system board 4 Verify power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power...

Page 120: ...ery second followed by a two second pause Processor thermal protection activated A fan might be blocked or not turning OR The CPU heatsink fan assembly is not properly attached to the processor CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down 1 Be sure that the workstation ...

Page 121: ...fy power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power If the power supply fan spins and the BIST LED lights then the power supply is good Replace the system board If the power supply fan does not spin or the BIST LED does not light replace the power supply Solving diskette problems Table 5 5 Diskette problems Problem ...

Page 122: ...ck Explore and select a drive Select File Properties Tools Under Error checking click Check Now Diskette drive cannot read a diskette Diskette is not formatted Format the diskette You are using the wrong diskette type for the drive type Be sure you use the correct diskette type for the type of drive you are using You are reading the wrong drive Check the drive letter in the path statement Diskette...

Page 123: ...ers in Storage Storage Options Drive responds slowly immediately after power on Run Computer Setup and increase the POST Delay in Advanced Power On Options Non system disk NTLDR missing message System is trying to start from a non bootable diskette Remove the diskette from the diskette drive so the workstation boots from the hard disk Non system disk NTLDR missing message System is trying to start...

Page 124: ...tation will shut down and you will lose your data Monitor settings in the workstation are not compatible with the monitor 1 Restart the workstation and press F8 during startup when you see Press F8 in the bottom right corner of the screen 2 Using the keyboard arrow keys select Enable VGA Mode and press Enter 3 In Windows Control Panel double click the Display icon and click the Settings tab 4 Use ...

Page 125: ...s included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution The picture is broken up rolls jitters or flashes The monitor connections might be incomplete or the monitor might be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the workstation 2 In a two monitor system or if another monitor is in close proximity be sur...

Page 126: ...n display menu 2 See the HP Support website and check for an updated display driver 3 Manually synchronize the Clock and Clock Phase on screen display functions Download the appropriate utility from the HP website to assist with the synchronization Certain typed symbols do not appear correct The font you are using does not support that particular symbol Use the Character Map to locate the and sele...

Page 127: ...om the Control Panel program click Sound Speech and Audio Devices and then click Sounds and Audio Devices 2 Clear the Mute check box Computer is in Standby mode and the system LED is flashing Press the power button to resume from Standby mode CAUTION When attempting to resume from Standby mode do not hold down the power button for more than four seconds Otherwise the workstation will shut down and...

Page 128: ...he printer being used If the printer works reload the printer driver If you are on a network you might not have made the connection to the printer Make the proper network connections to the printer Printer might have failed Run printer self test Printer is out of ink toner Replenish ink toner Printer cable loose Check printer cable connection to non networked local printer Printer does not turn on...

Page 129: ...nnector is not properly plugged into the back of the workstation 1 Shut down the workstation using the keyboard 2 Plug the mouse connector into the PS 2 or USB mouse connector in the workstation and restart the workstation You need to increase mouse acceleration 1 In Windows click Start Control Panel and double click Mouse 2 Select the Motion tab and adjust the speed Program in use has stopped res...

Page 130: ...t the workstation If a USB audio and IEEE 1394 devices are not working The internal cables might not be connected to the system board or the PCI card 1 Power off the workstation 2 Connect the cables correctly A device in the IEEE 1394a port is not responsive Cables of new external device are loose or power cables are unplugged Be sure that all cables are properly and securely connected The power s...

Page 131: ...icts with other devices Use the Device Manager to clear the automatic settings for the board and select a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict Device hardware is not properly jumpered or otherwise configured Read the device specific configuration information and check for incor...

Page 132: ...s card 4 Replace the system board Solving network problems These guidelines do not discuss the process of debugging the network cabling Table 5 13 Network problems Problem Cause Solution Wake on LAN feature is not functioning Wake on LAN is not enabled Use the Network control application to enable Wake on LAN Network driver does not detect network controller Network controller is disabled Run Comp...

Page 133: ... Control Panel and configure the network controller Network controller stopped working when an expansion board was added to the workstation Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller requires drivers Verify that the drivers were not accidentally deleted when the drivers for ...

Page 134: ...ents or add more memory Memory count during POST is wrong The memory modules might not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Insufficient memory error during operation Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You have run out of memory for the application Check...

Page 135: ...DVD drive The CD ROM or DVD boot is not enabled through the Computer Setup utility Run the Computer Setup utility and enable booting to removable media and verify boot order settings Non bootable CD DVD in drive Place a bootable CD DVD in the drive CD ROM or DVD devices are not detected or driver is not loaded Drive is not connected properly or not properly configured 1 Reconnect power and data ca...

Page 136: ...her solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device in question 2 Restart the workstation and allow Windows to detect the device Recording audio CDs is difficult or impossible Wrong or poor quality media type 1 Try using a slower recording speed ...

Page 137: ...f the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 10 100 1000 cable is disconnected Connect the CAT5 10 100 cable between the cable modem and the workstations s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact the ISP for the correct ...

Page 138: ...Device usage verify the modem is enabled 9 If there are further problems click Troubleshoot and follow the on screen instructions Table 5 17 Internet access problems continued 130 Chapter 5 System diagnostics and troubleshooting ENWW ...

Page 139: ... DMA timers CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down 1 Clear CMOS by pressing the Clear CMOS button on the system board 2 Remove expansion boards 3 Replace the system board 103 System Board Failure DMA timers CAUTION Disconnect AC power from the workstation before r...

Page 140: ...e type 201 Memory Error The memory test performed during startup failed CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down 1 Run Computer Setup F10 Setup or Windows utilities 2 Ensure that memory modules are installed correctly 3 Verify proper memory module type 4 If third pa...

Page 141: ... ECC 2 Replace memory module if problem persists 214 DIMM Configuration Warning DIMMs not installed correctly not paired correctly CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down Refer to Memory on page 69 for the correct memory configurations and reseat the DIMMs accordin...

Page 142: ...ed Fan is not connected or it might have malfunctioned 1 Reseat fan cable 2 Reseat the fan 3 Replace the fan 512 PCI 1 Fan Not Detected Fan is not connected or it might have malfunctioned CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down 1 Reseat PCI fan cable 2 Replace PC1 ...

Page 143: ...oard 601 Diskette Controller Error Diskette controller circuitry or diskette drive circuitry incorrect CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down 1 Run Computer Setup F10 Setup 2 Ensure that cables are connected correctly 3 Check and replace cables 4 Clear CMOS by pre...

Page 144: ...ause there is power to the system board even when the workstation is powered down Connect the front audio cable 918 Front USB Not Connected Front USB is not connected CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down Connect the front USB cable 921 Device in PCI Express Slot...

Page 145: ...e Detect Imminent Failure Hard drive is about to fail Some hard drives have a firmware patch that will fix an erroneous error message CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down 1 Determine if hard drive is giving correct error message 2 Run the Drive Protection System...

Page 146: ...ecause there is power to the system board even when the workstation is powered down Replace the processor with a compatible one 1805 CPU Bypass Board is Missing Bypass board not detected on single processor system CAUTION Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down Install byp...

Page 147: ...A SAS devices ENWW 139 ...

Page 148: ...ternal connections require optional internal to external cable SAS drives require SATA to SAS data and power converter LSI MyStorage Utility for Windows RAID 0 IS Striped disk array Two drives minimum Improved I O performance No fault tolerance RAID 1 IM Mirrored disk array Two drives Improved read performance 100 redundancy Can recover from single drive failure RAID 1E IME Three drives minimum Ca...

Page 149: ... volume Then use the arrow keys to move to the Raid Disk column for this disk and press the SPACE or key to select Yes as the value for this column If there is existing data on the disk a message displays warning you that data on the disk is lost when the striped volume is created Press the M key to migrate or the D key to delete the data on the drive NOTE An xw9400 chassis supports up to 5 intern...

Page 150: ...ting data on the disk a message appears warning you that data on the disk is lost when the disk is used in an IM array Press the M key to keep the existing data and migrate to an IM array Synchronization of the disk occurs Press he D key to overwrite the existing data and create a new IM array No synchronization is performed CAUTION All data on all disks in the array is deleted if D is selected Af...

Page 151: ...e arrow keys to select the first disk for the IME volume Use the arrow keys to move to the RAID Disk column for this disk and use the SPACE or key to select Yes as the value 6 Use the arrow keys to select the next disk for the IME volume Use the SPACE or key to select Yes as the value for the RAID Disk column 7 Repeat the previous steps to select up to four more disks for the IME volume If you wan...

Page 152: ...ired language and press Enter English is the default 3 Use the arrow keys to highlight Storage Boot Order and press Enter 4 In the Hard Drive section device names are listed in order of boot Use the arrow keys to move the cursor to the device that you want to move Press Enter to highlight the device 5 Use the up down arrow keys to move the device to the desired order location Press Enter to un hig...

Page 153: ...igure them into a RAID array Attach the required number of SATA HDDs for the desired RAID level RAID 0 two to six HDDs data is striped across drives for performance RAID 1 two HDDs data is mirrored on two drives for security RAID 5 three to six HDDs data is striped across drives with parity for performance with security RAID 10 four to six HDDs data is mirrored and striped across all drives for se...

Page 154: ...rts 0 5 then indicate they are enabled If the operating system boot drive is a non RAID SATA drive this port should have RAID disabled 5 Use the up down arrow keys to place the cursor next to the ports that are not to be included in the RAID array Use the left right arrow keys to change the state of each of them to Disable 6 Press F10 when all ports have been set to the desired state 7 Use the arr...

Page 155: ...28K or Optimal Press Enter to select the desired size NOTE Optimal is the default and is generally selected It is determined by the RAID controller for best fit 7 Press the Tab key to move the blue highlight to the Free Disks section NOTE All drives available for RAID are listed and the first drive is highlighted in red 8 Use the up down arrow keys to highlight in red the drives to be included in ...

Page 156: ...red language and press Enter English is the default 3 Use the arrow keys to highlight Storage Boot Order and press Enter 4 In the Hard Drive section device names are listed in order of boot Use the arrow keys to move the cursor to the device that you want to move Press Enter to highlight the device 5 Use the up down arrow keys to move the device to the desired order location Press Enter to un high...

Page 157: ...Shield Utility displays the array list One of the arrays listed is highlighted in red 2 Use the up down arrow keys to highlight RAID volume to be deleted 3 Press Enter to enter the array details The Array Details screen shows the array details Press D to delete then Y to confirm the delete The screen then returns to either Array List or Define a New Array ENWW Deleting RAID volumes 149 ...

Page 158: ...150 Appendix B SATA devices ENWW ...

Page 159: ...C Connector pins ENWW 151 ...

Page 160: ... Receive Data Unused Unused Serial connector Pin Signal 1 2 3 Carrier Detect Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator USB connector Pin Signal 1 2 3 4 5 VDC Data Data GND IEEE 1394 connector Pin Signal 152 Appendix C Connector pins ENWW ...

Page 161: ...Pin Signal 1 Tip 2 Ring 3 Shield Audio_Left Audio_Right Ground Line in audio connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out audio connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground SPDIF OUT connector Pin Signal 1 2 VDC Ground ENWW Connector pin descriptions 153 ...

Page 162: ...Signal Data Cable Power Cable Power Cable S 1 Ground P 1 3 3 V power P 8 5 V power S 2 A P 2 3 3 V power P 9 5 V power S 3 A P 3 3 3 V power P 10 Ground S 4 Ground P 4 Ground P 11 Reserved S 5 B P 5 Ground P 12 Ground S 6 B P 6 Ground P 13 12 V power S 7 Ground P 7 5 V power P 14 12 V power S2 and S3 differential signal pair S5 and S6 differential signal pair P 15 12 V power 154 Appendix C Connect...

Page 163: ... S7 SIGNAL GROUND Secondary signal segment S8 SIGNAL GROUND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS TS S14 SIGNAL GROUND Power segment P1 V33 c P2 V33 c P3 V33 c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5 c precharge c P8 V5 c P9 V5 c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12 c P15 V12 c ENWW Connector pin descriptions 155 ...

Page 164: ... M D S DATA 2 17 T M D S DATA 0 3 T M D S DATA 2 4 SHIELD 18 T M D S DATA 0 4 T M D S DATA 4 19 T M D S DATA 0 5 SHIELD 5 T M D S DATA 4 2 0 T M D S DATA 5 6 DDC CLOCK 21 T M D S DATA 5 7 DDC DATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DATA ...

Page 165: ... 23 24 Key DMARQ GND DIOW GND 34 35 36 37 38 PDIAG cable detect DA0 DA2 CS1FX CS3FX 11 12 13 14 DD3 D12 D2 D13 25 26 27 28 DIOR GND IORDY CSEL 39 40 DASP GND 24 Pin Main power connector 1 12 13 24 1 2 3 4 5 6 7 3 3 V 3 3 V GND 5 V GND 5 V GND 8 9 10 11 12 13 POK 5 Vaux 12V B 12V B 3 3 V 3 3 V 3 3 V Rsense 14 15 16 17 18 19 20 12 V GND PS_ON_L GND GND GND 21 22 23 24 5 V 5 V 5 V Rsense 5 V GND ENWW...

Page 166: ...K GND 5 Gray BLK w WHT stripe 12 V CPU0 Rsense 12 V CPU0 6 BLK w WHT stripe 12VCPU0 7 BLK w light blue stripe 12VCPU1 8 BLK w light blue stripe 12VCPU1 NOTE The 6 pin power auxiliary PCI Express is only required with high powered graphics cards 6 Pin power auxiliary PCI Express Pin Color Signal 4 6 3 1 1 BLK w YEL stripe 12V G 2 BLK w YEL stripe 12V G 3 BLK w YEL stripe 12V G 4 BLK GND 5 BLK GND 6...

Page 167: ...Keyboard connector Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse connector Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused ENWW Connector pin descriptions 159 ...

Page 168: ...160 Appendix C Connector pins ENWW ...

Page 169: ...PCI X x100 133 PCI X slot J31 SLOT1 PCI E x8 PCIe x8 slot J32 SLOT5 PCI E x16 PCIe x16 slot J33 SLOT4 PCI E x8 PCIe x8 slot J34 FRNT P Front panel connector J41 SLOT2 PCI E x16 PCI Express x16 slot for graphics J68 None Stacked keyboard mouse connector J83 Triple stacked audio jack J84 1394 USB IEEE 1394a dual USB stacked connector JP13 1 2 FORCE TO100 MHz 2 3 100 133 MHz DEFAULT PCI X bus speed s...

Page 170: ... SATA5 SATA Connectors P70 CPUFAN0 CPU0 fan header P71 CPUFAN1 CPU1 fan header P80 87 SAS SATA0 SAS SATA7 SAS Connectors P91 LIQUID COOLING FAN Liquid cooling fan connector P92 PCI FAN PCI fan header P93 MEMORY FAN Memory fan header P94 12V FAN 12 V fan header P95 12V FAN 12 V fan header SW50 CMOS Clear CMOS switch push button U15 ROM ROM socket XMM1 DIMM3b Memory slot XMM2 DIMM3a Memory slot XMM3...

Page 171: ... in slots 6 and 7 With the jumper on pins 2 and 3 default the following PCI X bus speed card configuration applies Card configuration Max PCI X bus speed achieved One card in slot 7 only 133 MHz One card in slot 6 only 100 MHz Two cards one in each slot 100 MHz Dependent upon card capability ENWW 163 ...

Page 172: ...164 Appendix D System board designators ENWW ...

Page 173: ...tage and current rating of the cord should be greater than the voltage and current rating marked on the product The length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet If you have questions about the type of power cord to use contact an HP authorized service provider Route the power cord so that it is not likely to be walked on or pinched by items placed on it or against it Pay parti...

Page 174: ...166 Appendix E Power cord set requirements ENWW ...

Page 175: ...F Routine care ENWW 167 ...

Page 176: ...in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the workstation before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard 168 Appendix F Routine care ENWW ...

Page 177: ...surfaces where dust can gather Keep the back of the unit at least 0 15 m 6 in away from a wall or other obstruction Keep the front of the unit clear of any obstruction that keeps air from entering the front of the system Remove any dust on the front panel vent area and the rear fans with a small vacuum compressed air or dust rag ENWW Maximizing the airflow 169 ...

Page 178: ...shing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed because the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block th...

Page 179: ...e lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard might not function properly Clean under a key with a swab moistened wit...

Page 180: ... monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result 172 Appendix F Routine care ENWW ...

Page 181: ...iderations on page 50 before cleaning the mouse 2 Remove the mouse ball from the housing by removing the retaining plate 3 Clean the mouse ball 4 Pull out any debris from the ball socket and wipe the ball with a clean dry cloth 5 Reassemble the mouse ENWW Cleaning the mouse 173 ...

Page 182: ...174 Appendix F Routine care ENWW ...

Page 183: ...ished it must be entered to boot the workstation If only a setup password is established it must be entered to access the setup menu Power cycling is required for the setup password to take effect If both passwords are set either password can be entered to boot but the setup password must still be entered to access the Computer Setup Utility menu If you forget the password for the computer remove ...

Page 184: ...CAUTION Static electricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 2 Remove the access panel 3 Locate the password header and jumper The password header is E49 For assistance locating the password jumper and other system board com...

Page 185: ...ectricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 2 Remove the access panel 3 Locate and press the clear CMOS button CAUTION Pushing the clear CMOS button resets CMOS values to factory defaults and erases some customized informati...

Page 186: ...ssword prompt displays on the screen NOTE If you do not press the F10 key while the message is displayed the workstation must be powered off then on again to access the utility 2 Select File Default Setup Restore Factory Settings as Default and press F10 Press any key at the prompt that then displays NOTE This procedure does not reset the date and time 3 Select File Apply Defaults and Exit Press F...

Page 187: ...ooting No power No video Error messages No OS loading No OS loading from hard drive No OS loading from diskette drive No OS loading from optical drive No OS loading from network Non functioning device NOTE The flowcharts presented are for general troubleshooting purposes only and they might not apply to your specific workstation ENWW 179 ...

Page 188: ...Initial troubleshooting 180 Appendix H Quick troubleshooting flowcharts ENWW ...

Page 189: ...No power No power part 1 ENWW No power 181 ...

Page 190: ...No power part 2 182 Appendix H Quick troubleshooting flowcharts ENWW ...

Page 191: ...No power part 3 ENWW No power 183 ...

Page 192: ...No video No video part 1 184 Appendix H Quick troubleshooting flowcharts ENWW ...

Page 193: ...No video part 2 ENWW No video 185 ...

Page 194: ...No video part 3 186 Appendix H Quick troubleshooting flowcharts ENWW ...

Page 195: ...Error messages Error messages part 1 ENWW Error messages 187 ...

Page 196: ...Error messages part 2 188 Appendix H Quick troubleshooting flowcharts ENWW ...

Page 197: ...Error messages part 3 ENWW Error messages 189 ...

Page 198: ...No operating system loading 190 Appendix H Quick troubleshooting flowcharts ENWW ...

Page 199: ...No operating system loading from hard drive No operating loading from hard drive part 1 ENWW No operating system loading from hard drive 191 ...

Page 200: ...No operating system loading from hard drive part 2 192 Appendix H Quick troubleshooting flowcharts ENWW ...

Page 201: ...No operating system loading from hard drive part 3 ENWW No operating system loading from hard drive 193 ...

Page 202: ...No operating system loading from diskette drive 194 Appendix H Quick troubleshooting flowcharts ENWW ...

Page 203: ...No operating system loading from optical drive ENWW No operating system loading from optical drive 195 ...

Page 204: ...No operating system loading from network 196 Appendix H Quick troubleshooting flowcharts ENWW ...

Page 205: ...Non functioning device ENWW Non functioning device 197 ...

Page 206: ...198 Appendix H Quick troubleshooting flowcharts ENWW ...

Page 207: ...I PCI bus layout ENWW 199 ...

Page 208: ...tion shows the HP xw9400 Workstation PCI bus layout It is followed by a PCI device list description Figure I 1 PCI bus layout Table I 1 PCI device list Device Bus Dev Fn MCP55ProPro HT Config 0 0 0 MCP55ProPro LPC 0 1 0 200 Appendix I PCI bus layout ENWW ...

Page 209: ...P55Pro PCIE Root Port 5 Port to Slot 1 0 A 0 IO55 HT Config 40h 0 0 IOP55 LPC 40h 1 0 IOP55 SMBUS 40h 1 1 IOP55 Trim 40h 1 2 IO55 PCIE Root Port 0 Port to Slot 5 40h F 0 IO55 PCIE Root Port 2 Port to SAS 40h D 0 IO55 PCIE Root Port 5 Port to Slot 4 40h A 0 Slot 1 PCIEx8 5h 0 0 Slot 2 PCIEx16 18h 0 0 Slot 3 32 bit PCI 1h 4 0 Slot 4 PCIEx8 45h 0 0 Slot 5 PCIEx16 58h 0 0 Slot 6 PCIX 100 2Ch 4 0 Slot ...

Page 210: ...202 Appendix I PCI bus layout ENWW ...

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