HP xw3400 - Workstation Technical Reference Manual Download Page 167

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Internet takes too long to download Web sites.

Cause

Solution

In the

Device Manager

area, click the

Device

Manager

button.

Double-click

Ports (COM & LPT)

Right-click the COM port the modem uses, then click

Properties

Under

Device status

, verify that the modem is working

properly.

Under

Device usage

, verify the modem is enabled.

If there are further problems, click the

Troubleshoot

button and follow the on-screen instructions.

Table

Solving Internet Access Problems (continued)

ENWW

Solving internet access problems 157

Summary of Contents for xw3400 - Workstation

Page 1: ...Service and Technical Reference Guide HP xw3400 Workstation ...

Page 2: ...h products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Pac...

Page 3: ...low directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information ENWW iii ...

Page 4: ...iv About This Book ENWW ...

Page 5: ...ight Diagnostics HP Insight Diagnostics 15 Accessing HP Insight Diagnostics 15 Survey tab 16 Test tab 16 Status tab 17 Log tab 18 Help tab 18 Saving and printing information in HP Insight Diagnostics 18 Downloading the latest version of HP Insight Diagnostics 19 Protecting the software 19 Restoring the software 19 4 Desktop management Initial configuration and deployment 21 HP OpenView Agent 22 Al...

Page 6: ...sword security 37 Establishing a Setup password using Computer Setup 38 Establishing a power on password Using Computer Setup 38 Entering a power on password 38 Entering a Setup password 38 Changing a power on or Setup password 39 Deleting a power on or Setup password 40 National keyboard delimiter characters 40 Clearing passwords 40 DriveLock 41 Using DriveLock 41 DriveLock applications 41 Smart ...

Page 7: ...Cleaning the monitor 56 Cleaning the mouse 57 Service considerations 57 Power supply fan 57 Tools and software requirements 57 Screws 57 Cables and connectors 58 Hard drives 58 Lithium coin cell battery 58 7 Removal and replacement procedures Preparation for disassembly 59 External security devices 60 Installing a cable lock 60 Installing a padlock 60 Access panel 61 Front bezel 62 Front drive bez...

Page 8: ... 98 External infrared transceiver 99 Monitor 99 ATA ATAPI IDE Standard drive cable 100 24 Pin Power 100 4 Pin Power for CPU 101 SATA data and power 101 PCI Express 101 PCI Express 102 DVI connector 103 Appendix B Power cord set requirements General requirements 105 Japanese power cord requirements 105 Country specific requirements 105 Appendix C POST error messages Power On Self Test POST 107 POST...

Page 9: ...problems 141 Solving hardware installation problems 143 Solving network problems 145 Solving memory problems 148 Solving processor problems 150 Solving CD ROM and DVD problems 151 Solving drive key problems 154 Solving front panel component problems 155 Solving internet access problems 156 Solving software problems 158 Appendix E System board and riser board reference designators 159 Appendix F Me...

Page 10: ...x ENWW ...

Page 11: ...some portions of this documentation do not apply For complete operating system installation and configuring instructions refer to the operating system documentation Additional information is available in online help Microsoft security updates are available on the Microsoft Web site Installing or upgrading device drivers To install optional hardware devices after the operating system installation i...

Page 12: ...s or DVDs to recover the system 3 Follow the instructions in the wizard The HP Backup and Recovery Manager can be used to back up data and system files to the hard drive to network drives or to removable media such as CDs DVDs or flash media If data or system files are lost deleted or corrupted Backup and Recovery Manager allows you to retrieve data or restore the last good system image CAUTION HP...

Page 13: ...d suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or pr...

Page 14: ...press Enter 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and Exit If you ...

Page 15: ...ing a new BIOS Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted 1 44 MB diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a diskette a USB flash media device or a diskette like device Default Setup Save Current Settings as Defau...

Page 16: ...treated as diskette drive Hard Disk None prevents BIOS data accesses and disables it as a boot device Hard Disk treated as hard disk Multisector Transfers ATA disks only Specifies how many sectors are transferred per multi sector PIO operation Options subject to device capabilities are Disabled 8 and 16 Transfer Mode IDE devices only Specifies the active data transfer mode Options subject to devic...

Page 17: ...ows you to choose how the SATA controller and devices are accessed by the operating system The only supported option is IDE which is the deault NOTE RAID is not supported on the xw3400 Workstation SATA 0 and 2 Allows you to enable or disable DOS and boot accesses to the Primary channel of the first SATA controller This feature only applies when SATA Emulation IDE NOTE Advanced operating systems li...

Page 18: ...drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the workstation and press F9 when the mo...

Page 19: ... information Password Options This selection appears only if a power on password or setup password is set Allows you to Lock legacy resources appears if a setup password is set Enable disable network server mode appears if a power on password is set Specify whether the password is required for warm boot Ctrl Alt Delete appears if a power on password is set Enable Disable Setup Browse Mode appears ...

Page 20: ...pports the DriveLock feature is attached to the system See the Desktop Management Guide on the Documentation and Diagnostics CD for more information OS Security some models NOTE An OS Security selection is in effect only if the processor and operating system being used comprehend and utilize the security feature Data Execution Prevention some models enable disable Helps prevent OS security breache...

Page 21: ...e activity USB Wake on Device Insertion some models Allows system to wake from Standby on USB device insertion Unique Sleep Blink Rates This feature is designed to give the user a visual indication of the sleep state the system is in Each sleep state has a unique blink pattern S0 Solid green LED S3 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED i e repeated cycles of 3 bl...

Page 22: ...ation to remain powered off when power is restored On causes the workstation to power on automatically as soon as power is restored On allows you to power on the workstation using a power strip switch if the workstation is connected to an electric power strip Previous state causes the workstation to power on automatically as soon as power is restored if it was on when power was lost NOTE If you tu...

Page 23: ...twork controller from being used by the operating system and reduces the power used by the workstation in S5 Processor cache enable disable Integrated Graphics Memory Size Automatic 32M 64M 128M 256M This allows the user to control the size of the memory used by the integrated graphics controller Automatic allows the BIOS to choose the optimal size Available sizes may be limited by the installed s...

Page 24: ...on settings to a diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive and save the diskette or device for possible future use To restore the configuration insert the diskette USB flash media device or other storage media emulating a diskette with the saved configuration and perform the Restore from Removable Media command with the Computer Se...

Page 25: ...led on the workstation are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Insight Diagnostics Accessing HP...

Page 26: ...se and other input devices connected to the workstation Memory Shows information about all memory in the workstation This includes memory slots on the system board and any memory modules installed Miscellaneous Shows HP Insight Diagnostics version information workstation configuration memory CMOS information system board data and system management BIOS data Storage Shows information about storage ...

Page 27: ...ll devices 6 Click the Begin Testing button at the bottom right corner of the screen to start the test The Status tab which allows you to monitor the progress of the test is automatically displayed during the testing process When the test is complete the Status tab shows whether the device passed or failed 7 If errors are found go to the Log tab and click the Error Log to display more detailed inf...

Page 28: ...iagnostics tab contains help topics and includes search and index features The Error Codes tab provides a description of each numerical error code that may appear in the Error Log tab located on the Log tab Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem To find an error code description quickly enter the code in the box at the top of ...

Page 29: ...ns and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files Restoring the software The HP Backup and Recovery Manager is an easy to use versatile application that is pre loaded on each system and allows you to create Recovery Points to back up the entire system incrementally back up the entire hard dr...

Page 30: ...when you see the message Press F11 for Emergency Recovery NOTE For more information on using HP Backup and Recovery Manager refer to the HP Backup and Recovery Manager User Guide by selecting Start HP Backup and Recovery HP Backup and Recovery Manager Manual 20 Chapter 3 HP Insight Diagnostics ENWW ...

Page 31: ...eployment Remote system installation Software updating and management ROM flash Asset tracking and security Fault notification and recovery NOTE Support for specific features described in this guide may vary by model or software version Initial configuration and deployment The workstation comes with a preinstalled system software image After a brief software unbundling process the workstation is r...

Page 32: ...iris Deployment Solution Agent This program is pre loaded on the workstation When installed it enables communication with the administrator Altiris Deployment Solution console To install Altiris Deployment Solution Agent 1 Click Start 2 Click All Programs 3 Click Software Setup 4 Click Next 5 Scroll down and click on the link to install Altiris AClient The Altiris Deployment Solution Agent is a ke...

Page 33: ...good system image CAUTION HP recommends that a backup schedule be created immediately to ensure continued system and data protection Automatic backups can be scheduled using the HP Backup and Recovery Manager Wizard Recovery Points Entire Drive Backups and File Backups can be automatically backed up without user intervention HP recommends scheduling Recovery Point Backups to provide the most compr...

Page 34: ... Manager HP Client Management Premium Suite HP Client Foundation Suite HP OpenView Client Configuration Manager HP OpenView Management Suite for Desktops using Radia HP Proactive Change Notification HP Subscriber s Choice HP Client Management Interface Regardless of the system management tools your IT department uses managing both your hardware and software assets is important to keeping your IT c...

Page 35: ...tions When SSM runs it silently without user interaction determines the revision levels of drivers and BIOS installed on each networked client system and compares this inventory against system software SoftPaqs that have been tested and stored in a central file store SSM then automatically updates any down revision system software on the networked workstations to the later levels available in the ...

Page 36: ...nhanced security functionality is provided by the following modules Smart Card Security for ProtectTools Embedded Security for ProtectTools BIOS Configuration for ProtectTools Credential Manager for ProtectTools The modules available for your workstation may vary depending on your model For example Embedded Security for ProtectTools requires that the Trusted Platform Module TPM embedded security c...

Page 37: ...re distribution Software usage metering Integrated hardware management Remote control HP alert monitoring HP hardware driver and BIOS updates Integration with HP ProtectTools Free add on support for Intel Active Management Technology AMT For more information about the HP OpenView Client Configuration Manager visit http www managementsoftware hp com products ccm index html HP OpenView Workstation C...

Page 38: ...eature articles and or driver and support alerts notifications Subscriber s Choice Driver and Support Alerts Notifications will deliver e mails notifying you that the information you subscribed to in your profile is available for review and retrieval To learn more about Subscriber s Choice and create a custom profile visit http h30046 www3 hp com subhub php Retired solutions Two software packages ...

Page 39: ...e Boot Block is a flash protected section of the ROM that contains code that checks for a valid system BIOS image when the system is turned on If the system BIOS image is valid the system starts normally If the system BIOS image is not valid a failsafe Boot Block BIOS provides enough support to search removable media for BIOS image files If an appropriate BIOS image file is found it is automatical...

Page 40: ...hen the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you do not press F10 at the appropriate time you must restart the workstation and again press F10 when the monitor light turns green to access the utility 5 If you are using a diskette insert it now 6 Click File Replicated Setup Save to Removable Media Follow the instructions on th...

Page 41: ...title screen if necessary NOTE If you do not press F10 at the appropriate time you must restart the workstation and again press F10 when the monitor light turns green to access the utility 6 If you are using a diskette insert it now 7 Click File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB flash media device 8 Download a...

Page 42: ...h media device drive __________ CAUTION If a drive does not match the USB flash media device do not proceed Data loss can occur Check all USB ports for additional storage devices If any are found remove them reboot the workstation and proceed from step 4 If none are found either the system does not support the USB flash media device or the USB flash media device is defective DO NOT proceed in atte...

Page 43: ...te must be used 1 If there are any PCI cards in the system that have SCSI or SATA drives attached turn off the workstation and unplug the power cord CAUTION The power cord MUST be unplugged 2 Open the workstation and remove the PCI cards 3 Insert the USB flash media device into one of the workstation s USB ports and remove all other USB storage devices except USB diskette drives Close the workstat...

Page 44: ...want this screen add a zero length file named LOGO SYS to the root directory of the USB flash media device Return to Copying to multiple workstations on page 30 Dual State power button With Advanced Configuration and Power Interface ACPI enabled the power button can function either as an on off switch or as a standby button The standby feature does not completely turn off power but instead causes ...

Page 45: ... workstation provide key asset tracking data that can be managed using HP Systems Insight Manager HP Client Manager HP OpenView Configuration Management and Asset Management solutions or other system management applications Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to levera...

Page 46: ...ormation Power On Password Allows you to set and enable power on password See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information Password Options This selection will appear only if a power on password is set Allows you to specify whether the password is required for warm boot Ctrl Alt Del See the Computer Setup F10 Utility Guide on the Documentation a...

Page 47: ...the passwords is successfully provided during a subsequent cold boot sequence NOTE This selection will only appear when at least one ATA drive that supports the ATA Security command set is attached to the system See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information For more information about Computer Setup see the Computer Setup F10 Utility Guide on ...

Page 48: ...Prompt on Warm Boot When Password Prompt on Warm Boot is enabled the password must also be entered each time the workstation is rebooted 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart 2 As soon as the workstation is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you...

Page 49: ...ols Security Manager Guide at www hp com 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart the Computer 2 To change the Power On password go to step 3 To change the Setup password as soon as the workstation is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you do not p...

Page 50: ...r to National keyboard delimiter characters on page 40 for information about the alternate delimiter characters The power on password and setup password may also be changed using the Security options in Computer Setup National keyboard delimiter characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use to change or delete the password depend on the...

Page 51: ...rages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future Once the master password is set the system administrator may enable DriveLock or choose to keep it disabled If a locked hard drive is present POST will require a password to unlo...

Page 52: ...or these users the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect Access to Computer Setup and DriveLock can be restricted through the Setup password By specifying a Setup password and not giving it to end users system administrators are able to restrict users from enabling DriveLock 42 Chapt...

Page 53: ...r Sensor protection level To set the Smart Cover Sensor protection level complete the following steps 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart 2 As soon as the workstation is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you do not press F10 at the appropriat...

Page 54: ... again press F10 when the monitor light turns green to access the utility 3 Select Security Smart Cover Cover Lock Unlock 4 Before exiting click File Save Changes and Exit Using the Smart Cover FailSafe Key If you enable the Smart Cover Lock and cannot enter the password to disable the lock you will need a Smart Cover FailSafe Key to open the workstation cover You will need the key in any of the f...

Page 55: ...ailed tests Drive protection system The Drive Protection System DPS is a diagnostic tool built into the hard drives installed in some HP computers DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement When HP computers are built each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive Each time DPS...

Page 56: ...46 Chapter 4 Desktop management ENWW ...

Page 57: ... 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA connectors on the system board are color coded to make identification easier SATA Identification Color Port Attachment Sequence Primary channel device 0 Dark blue SATA 0 1 Primary channel device 1 Light Blue SA...

Page 58: ...ounds and 4 transmit receive pins Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A Transmit data Receive data P3 A Transmit data Receive data P4 Ground Ground Ground P5 B Receive data Transmit data P6 B Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA power cable Pin Usage Notes Pin Usage Notes P1 V3 3 ...

Page 59: ...he file system and the operating system used in the workstation determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that d...

Page 60: ...50 Chapter 5 Serial and Parallel ATA drive guidelines and features ENWW ...

Page 61: ... the procedures and precautions described in this chapter is essential for proper service CAUTION When the workstation is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage ENWW 51 ...

Page 62: ...400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam NOTE 700 volts can degrade a prod...

Page 63: ...15 000 Grounding the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assem...

Page 64: ...d service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes 54 Chapter 6 Identifying routine care and disassembly preparation ENWW ...

Page 65: ...ach other s re circulated or preheated air If the workstation is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the workstation and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management f...

Page 66: ...e keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supp...

Page 67: ... damage Tools and software requirements To service the workstation you need the following Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software HP tamper resistant T 15 wrench Smart Cover Fa...

Page 68: ...Do not remove a hard drive while the workstation is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic discharge information on page 52 Do not use excessive force when inserting a drive Avoid exposing a hard drive to l...

Page 69: ...rkstation 5 Turn off the workstation and any peripheral devices that are connected to it CAUTION Turn off the workstation before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the workstation is in the Standby or Suspend modes The power ...

Page 70: ... may be used to secure the workstation access panel to the chassis and at the same time secure the workstation to a fixed object Insert the cable lock in the location shown below Installing a padlock A padlock may be used by itself to secure the access panel to the workstation chassis A padlock may also be used with a security cable to secure the workstation to a fixed object 60 Chapter 7 Removal ...

Page 71: ...isconnected from the electrical outlet 2 Loosen the captive thumbscrew 1 that secures the access panel to the workstation chassis 3 Slide the access panel 2 back about 1 3 cm 1 2 inch then lift it off the unit NOTE You may want to lay the workstation on its side to install internal parts Be sure the side with the access panel is facing up To install the access panel reverse the removal procedure E...

Page 72: ...e bottom of the bezel then swing the bottom of the bezel away from the chassis 2 to release the top of the bezel To reinstall the front bezel 1 Position the chassis in the upright position 2 Insert the two hooks on the top of the bezel into the rectangular holes on the chassis 1 then rotate the bottom of the bezel onto the chassis 2 so that the bottom two hooks on the bezel snap into place 62 Chap...

Page 73: ...disassembly on page 59 2 Remove the access panel Access panel on page 61 3 Remove the front bezel Front bezel on page 62 4 Press the two retaining tabs on the inside of the bezel towards the outer edge of the bezel 1 and pull the bezel blank inwards to remove it 2 To install a bezel blank reverse the removal procedure ENWW Front drive bezels 63 ...

Page 74: ... not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or access panel to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cables from the P1 or P3 con...

Page 75: ...ystem board P5 Speaker System board P6 White Chassis fan System board P9 Red Diskette drive System board P10 FLOPPY Black Second ODD Audio cable System board P11 AUX if required Front I O USB System board P24 Yellow Serial port B System board P52 1st SATA Hard drive System board P60 SATA 0 Dark Blue 1st ODD or 2nd Hard drive if no ODD present System board P61 SATA 1 White 2nd or 4th Hard drive if ...

Page 76: ... the table to make it easier to work on Access panel on page 61 WARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching 3 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Refer to the Memory on page 165 appendix for the correct sequence for installing memory modules to get optimal perform...

Page 77: ...o work on Access panel on page 61 3 On the rear of the workstation a sliding slot cover lock secures the expansion card brackets and expansion slot covers in place Remove the captive thumbscrew that holds the slot cover lock in place 1 and slide the slot cover lock up and off the chassis 2 4 Before installing an expansion card remove the expansion slot cover or the existing expansion card ENWW Exp...

Page 78: ...traight up from the socket then away from the inside of the chassis b If removing a standard PCI expansion card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis 2 to release it from the chassis frame Be sure not to scrape the card against the o...

Page 79: ... the following illustration you must first remove screws 3 4 and 5 and then remove the bracket 2 before removing the card 1 Retain the screws for reinstallation of the bracket and proceed to Step f to remove the card After you replace or reinstall a low profile PCI Express x16 card reverse this process to reinstall the hold down bracket after inserting the card ENWW Expansion cards 69 ...

Page 80: ...below you must first remove screws 3 and 4 and then remove the bracket before removing the card Retain the screws for reinstallation of the bracket and proceed to Step f to remove the card After you reinstall or replace the full height PCI Express x16 card reverse this process to reinstall the hold down bracket after inserting the card 70 Chapter 7 Removal and replacement procedures ENWW ...

Page 81: ...down bracket back over the card so that it rests on top edge of the card as shown in the following illustration before replacing the chassis cover panel NOTE The dual purpose hinged hold down bracket can be used to hold down either a low profile or full height PCI Express x16 card depending on how the bracket is mounted in the workstation chassis For example if the bracket is currently configured ...

Page 82: ...the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 5 Store the removed card in anti static packaging 6 If not replacing the old expansion card with a new expansion card install an expansion slot cover to close the open slot Insert the metal slot cover in the opened slot and slide the slot cover lock down to secure the slot cover in place CA...

Page 83: ...irmly on the card so that the whole connector seats properly in the expansion card slot 8 If you are replacing an expansion card store the old card in the anti static packaging that contained the new card 9 While holding the expansion card bracket against the chassis slide the slot cover lock down toward the expansion card brackets and slot covers 1 to secure them in place and replace the thumbscr...

Page 84: ...HP factory installed files Drive positions Drive Positions Ite m Description 1 Two 5 25 inch half height bays for optional drives optical drives shown 2 One 3 5 inch external drive bay for optional drive 1 44 MB diskette drive shown 3 Primary 3 5 inch internal hard drive bay 4 Secondary internal hard drive bay for optional hard drive Removing an external drive 1 Remove any removable media such as ...

Page 85: ... the power and data cables from the back of the drive as shown in the following illustrations Disconnecting optical cables NOTE Some products use straight cable connectors while others use right angle connectors Disconnecting diskette drive cables ENWW Drives 75 ...

Page 86: ...ctricity While handling a drive avoid touching the connector Refer to Electrostatic discharge information on page 52 for more information about preventing electrostatic damage Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers NOTE An...

Page 87: ... have a silver finish Metric screws are used for all other drives and have a black finish Make sure to install the appropriate guide screws into the drive 2 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place 3 Reconnect the power and data cables to the drive as shown in the following illustrations ENWW Drives 77 ...

Page 88: ...n below to connect optical drive cables NOTE Some products use straight cable connectors while others use right angle connectors b Refer to the illustration below to connect diskette drive cables 4 Install the front bezel Front bezel on page 62 5 Install the access panel Access panel on page 61 6 Turn on the workstation 78 Chapter 7 Removal and replacement procedures ENWW ...

Page 89: ...n about preventing electrostatic damage Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers 1 Remove any removable media such as a compact disc or diskette from the drive 2 Prepare the workstation for disassembly Preparation for disass...

Page 90: ...o make it easier to access the drive 7 Release the drive by pulling the green release tab away from the drive 1 and sliding the drive out of the bay 2 8 Remove the four guide screws two on each side from the old drive You will need these screws to install a new drive 80 Chapter 7 Removal and replacement procedures ENWW ...

Page 91: ...f the chassis Four have 6 32 standard threads and four have M3 metric threads Standard screws are used for hard drives and have a silver finish Metric screws are used for all other drives and have a black finish Make sure to install the appropriate guide screws into the drive 10 Slide the drive into the drive bay making sure to align the guide scews with the guide slots ubtil the drive snaps into ...

Page 92: ...rmance problems If you are adding a second hard drive connect the data cable to the next available unpopulated SATA connector in the system board in the following order SATA0 SATA1 SATA3 SATA2 13 Route the power and data cables into their cable retainers 14 Replace the front bezel and workstation access panel 15 Reconnect the power cord and any external devices then turn on the workstation NOTE If...

Page 93: ... board is parallel to the table to make it easier to work on Access panel on page 61 3 Disconnect the power cable that connects the chassis fan to the system board 1 4 Remove the four screws from the exterior rear of the chassis that secure the fan 2 5 Remove the fan from the chassis To install the chassis fan reverse the removal procedure ENWW Chassis fan 83 ...

Page 94: ... the table to make it easier to work on Access panel on page 61 3 Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard drives 4 Lift the shroud straight up 1 about 5 mm 3 16 in before pulling it into the chassis 2 to remove it NOTE To install the shroud reverse the removal process 84 Chapter 7 Removal and replacement procedures ENWW ...

Page 95: ...e hard drives 4 Remove the shroud from the chassis Fan shroud on page 84 5 Disconnect the power switch LED cable the front USB cable and the front audio cable from the system board 6 Remove the single screw that secure the housing to the chassis 1 then push the housing to the inside of the chassis 2 To install the housing assembly reverse the removal procedures NOTE When installing the housing ins...

Page 96: ... important as the pins on the socket are very fragile and any damage to them may require replacing the system board 5 Lift the heatsink from atop the processor 2 and set it on its side to keep from contaminating the work area with thermal grease When reinstalling the heatsink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the...

Page 97: ... installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heatsink go to step 3 If using a new heatsink go to step 6 3 If reusing the existing heatsink clean the bottom of the heatsink with the alcohol pad prov...

Page 98: ... be tightened in diagonally opposite pairs as in an X to evenly seat the heatsink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the workstation...

Page 99: ...hroud at the front of the chassis and from the hard drives 4 Remove the shroud from the chassis Fan shroud on page 84 5 Disconnect the speaker wire from the system board connector 6 Remove the two screws 1 that secure the speaker to the chassis 7 Remove the speaker by lifting it up 2 and out of the retaining clips To install the speaker reverse the removal procedures making sure that the speaker w...

Page 100: ...ion for disassembly on page 59 2 Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on Access panel on page 61 3 Disconnect all power cables from the mass storage devices and from the system board 4 Remove the screws that connect the power supply to the chassis 1 5 Pull the power supply towards the front of the chassis then lif...

Page 101: ... work on Access panel on page 61 3 Remove all PCI expansion cards Expansion cards on page 67 4 Disconnect all cables connected to the system board noting their location for reinstallation 5 Remove the six screws that secure the system board to the chassis 1 then slide the system board towards the front of the chassis to remove it 2 To install the system board reverse the removal procedures ENWW Sy...

Page 102: ...is important to back up the workstation CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to Section 2 2 for information on backing up the CMOS settings NOTE HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle CAUTIO...

Page 103: ...ime your passwords and any special system setups using Computer Setup Refer to Section 2 2 Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge...

Page 104: ... clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the workstation access panel Access panel on page 61 4 Plug in the workstation and turn on power to the workstation 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Section 2 2 94 Chapter 7 Removal and replaceme...

Page 105: ...me of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground ENWW Keyboard 95 ...

Page 106: ... Signal Pin Signal 1 2 3 4 Ground Negative AUI Differential Collision Positive AUI Differential Collision Negative AUI Differential Transmit 9 10 11 12 Positive AUI Differential Receive 12V Ground Ground 5 6 7 8 Positive AUI Differential Transmit Ground Ground Negative AUI Differential Receive 13 14 15 16 Unused Unused Unused Unused 96 Appendix A Connector pin assignments ENWW ...

Page 107: ...Bit 5 Data Bit 6 14 15 16 17 Auto Linefeed Error Initialize Printer Select IN 9 Data Bit 7 18 25 Signal Ground Serial interface powered and non powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered ENWW Parallel interface 97 ...

Page 108: ...nnector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 98 Appendix A Connector pin assignments ENWW ...

Page 109: ...Not Used Not Used Not Used Monitor Connector and Icon Pin Signal Pin Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 5V fused Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock ENWW External infrared transceiver 99 ...

Page 110: ...PDIAG cable detect DA0 DA2 9 10 11 12 DD4 DD11 DD3 DD12 23 24 25 26 DIOW Ground DIOR Ground 37 38 39 40 CS1FX CS3FX DASP Ground 13 14 DD2 DD13 27 28 IORDY CSEL 24 Pin Power Connector 24 12 13 1 Front Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 3 3V 3 3V GND 5V GND 5V 7 8 9 10 11 12 GND POK 5 Vaux 12V 12V 3 3V 13 14 15 16 17 18 3 3V 12V GND PSON GND GND 19 20 21 22 23 24 GND open 5V 5V ...

Page 111: ... P1 P5 P9 P13 Ground B V 5 V 12 P2 P6 P10 P14 V 3 3 Ground Ground V12 P3 P7 P11 P15 V 3 3 V 5 Reserved V 12 P4 P8 P12 Ground V 5 Ground S Data P Power PCI Express x1 x4 x8 and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 PRSNT1 12V 12V 6 7 8 JTAG3 JTAG4 JTAG5 11 12 13 PERST GND REFCLK 16 17 18 PERp0 PERn0 GND 21 22 23 PERp1 PERn1 GND ENWW 4 Pin Power...

Page 112: ... 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PERn15 GND Pin B information is on the next page NOTE x1 PCI Express uses pins 1 18 x4 PCI Express uses pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 PCI Express x1 x4 x8 and x16 PCI Express Connector Pin B P...

Page 113: ...ND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin B information is on the next page NOTE x1 PCI Express uses pins 1 18 x4 PCI Express uses pins 1 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 DVI connector Connector and ...

Page 114: ...20 T M D S Data0 T M D S Data0 T M D S Data0 5 Shield T M D S Data5 9 10 11 12 T M D S Data1 T M D S Data1 T M D S Data1 3 Shield T M D S Data3 21 22 23 24 T M D S Data5 T M D S Data Shield T M D S Clock T M D S Clock 104 Appendix A Connector pin assignments ENWW ...

Page 115: ...e installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on o...

Page 116: ...esponsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord mus...

Page 117: ...s not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the workstation to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see the Computer ...

Page 118: ...1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 3 Ensure the ACPI U...

Page 119: ... and replace the identified faulty memory module s 5 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM ...

Page 120: ... Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Resea...

Page 121: ... this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utilit...

Page 122: ...the Drivelock feature enter Computer Setup change Storage Storage Options SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock For each listed Drivelock capable SATA device ensure Drivelock is Disabled 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade BIOS to proper version 2 Change the processor 2200 PMM Allocat...

Page 123: ...assed to the MEBx resulted in a failure 1 Reboot the workstation 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME 1 Reboot the workstation 2 If the error persists update to the latest BIOS version 3 If the error still pe...

Page 124: ...on cover press the power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header Ensure the heatsink is properly seated and installed 2 If the fan is plugged in and the heatsink is properly seated but the fan does not spin then replace the heatsink fan assembly Table C 1 Numeric Codes and Text Messages continu...

Page 125: ...l LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Workstation on None Green Power LED flashes every two seconds None Workstation in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the workstation Red Power LED flashes two times once every second followed by a two second pause Beeps sto...

Page 126: ... unplug the workstation power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 6 Pr...

Page 127: ...er button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED do...

Page 128: ...118 Appendix C POST error messages ENWW ...

Page 129: ...tory Information on the Documentation and Diagnostics CD Before you call for technical support If you are having problems with the workstation try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the diagnostics utility Refer to Chapter 1 HP Insight Diagnostics on page 15 for more information Run the Drive Protection System DPS Self Test ...

Page 130: ... that was recently installed Restore the system to a Recovery Point created in HP Backup and Recovery Manager or run the Restore Plus CD For more information on using HP Backup and Recovery Manager refer to the HP Backup and Recovery Manager User Guide by selecting Start HP Backup and Recovery HP Backup and Recovery Manager Manual CAUTION Running the Restore Plus CD will erase all data on the hard...

Page 131: ... you need a driver for that model printer Remove all bootable media diskette CD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only an...

Page 132: ... electrical outlet Workstation will not respond to USB keyboard or mouse Cause Solution Workstation is in standby mode To resume from standby mode press the power button CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the workstation will shut down and you will lose any unsaved data System has locked up Restart workstation ...

Page 133: ...ed Cause Solution Processor is hot 1 Make sure airflow to the workstation is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the workstation and above the monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Hard drive is full Transfer data from the ...

Page 134: ... fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly System does not power on and the LEDs on the front of the workstation are not flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LE...

Page 135: ...heck to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button harness 5 If the 5V_aux light on the system board is off then replace the power supply 6 Replace the system board Table D 1 Solving General Problems continued ENWW Solving general problems 125 ...

Page 136: ...sor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly Power LED flashes Red four times once every second followed by a two second pause and the workstation beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is over...

Page 137: ...are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cables Removable drive is not seated properly Reseat the drive Diskette drive cannot write to a diskette Cause Solution Diskette is not formatted Format the diskette 1 From Windows Explorer select the disk A drive 2 Right click the drive letter and select Format 3 Select the desired option...

Page 138: ...e for the drive type Check the type of drive that you are using and use the correct diskette type You are reading the wrong drive Check the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed Cause Solution A diskette that does not contain the system files needed to start the workstation has been inserted in the drive ...

Page 139: ... Media Boot function in Computer Setup overrides the Boot Order enable command Network server mode is enabled in Computer Setup Run Computer Setup and disable Network Server Mode in Security Password Options Table D 3 Solving Diskette Problems continued ENWW Solving diskette problems 129 ...

Page 140: ...the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been disabled in Computer Setup Run the Computer Setup utility and e...

Page 141: ... Workstation will not boot from hard drive Cause Solution The device is attached to a SATA port that has been disabled in Computer Setup Run the Computer Setup utility and ensure the device s SATA port is enabled in Storage Storage Options Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Hard Drive s Emulation Type is set to None Run the Compu...

Page 142: ...t of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it is writable Unable to access data on the m...

Page 143: ... the boot process Workstation will not boot from a USB removable drive or media that is inserted in the USB port on the media card reader Cause Solution The media card reader is connected to the workstation via the PCI card which is not supported on the HP Desktop BIOS The bootable USB device will have boot support if you connect the media card reader to an available USB connector on the workstati...

Page 144: ...tion chosen Workstation is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the workstation will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Ensure that the monitor is plugged into an active connector on the ...

Page 145: ...rd 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the workstation beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Monitor d...

Page 146: ...monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable display...

Page 147: ...alog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with ...

Page 148: ...then make sure that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup Enable the audio in Computer Setup Security Device Security Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack on the rear of the workstation or the jack has been retasked to perform a different functi...

Page 149: ...han four seconds Otherwise the workstation will shut down and you will lose any unsaved data Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the workstation Workst...

Page 150: ...e the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install ...

Page 151: ...ailable for device status 2 Check replace device batteries 3 Reset receiver and keyboard Workstation is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the workstation will shut down and you will lose any unsaved data Cursor will not move using the arrow key...

Page 152: ... Check the software if available for device status 2 Check replace device batteries 3 Reset receiver and mouse Workstation is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the workstation will shut down and you will lose any unsaved data Mouse will only mo...

Page 153: ...ables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the workstation turn on the external device then turn on the workstation to integrate the device with the workstation system When the system advised you of changes to the configuration you did not acce...

Page 154: ...ps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by...

Page 155: ...by Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link lig...

Page 156: ...ange the resource settings for the board The network controller is defective Replace the network controller Diagnostics passes but the workstation does not communicate with the network Cause Solution Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and that the driver parameters match the configuration of the network co...

Page 157: ...ill not boot Cause Solution New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is pr...

Page 158: ... with the correct industry standard device for the workstation On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count du...

Page 159: ...fth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Table D 13 Solving Memory Problems continued ENWW Solving memory problems 149 ...

Page 160: ...to the workstation is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor 15...

Page 161: ... in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving hardware installation problems on page 143 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it ...

Page 162: ...nsert the Media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available...

Page 163: ...ving a CD ROM or DVD drive Cause Solution The system is searching for the drive during boot because the drive cable is still attached to the system board Disconnect the drive cable from the system board ENWW Solving CD ROM and DVD problems 153 ...

Page 164: ...r up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB Drive Key Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage Sto...

Page 165: ...the workstation The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the workstation The cable from the device to the workstation does not work 1 If possible replace the cable 2 Restart t...

Page 166: ... front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the workstations s RJ 45 connector If the connection is good the workstation LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of in...

Page 167: ...ick the COM port the modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems click the Troubleshoot button and follow the on screen instructions Table D 18 Solving Internet Access Problems continued ENWW Solving internet access problems 157 ...

Page 168: ...ftware Problems Workstation will not continue and no HP logo screen has appeared Cause Solution POST error has occurred Observe the beeps and LED lights on the front of the workstation See Appendix A POST error messages on page 107 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Workstation will not continue after HP logo screen has appea...

Page 169: ...4 E15 E16 E25 E49 JP49 Hard drive activity LED Boot block header jumper Boot block recovery header ROM recovery header CPLD programming header Clear Password header jumper E50 J7 J9 J10 J11 Clear CMOS header RJ45 jack Stacked RJ45 Dual USB Quad stacked USB First IEEE 1394 connector J12 J13 J14 J20 29 J30 Second IEEE 1394 connector SPDIF input SPDIF output PCI slots PCI extender slot male J31 J35 J...

Page 170: ...SB connector Secondary single USB port Microphone jack J73 J74 J75 J76 J77 Line in jack Line out jack Headphone jack Volume control Double stacked headphone Bottom microphone Top connector J78 J80 J81 J82 J83 Double stacked line in Top line out Bottom connector Stacked serial audio connector Primary double stack USB Top Port 2 Bottom Port 1 Secondary double stack USB Top Port 4 Bottom Port 3 Tripl...

Page 171: ...onnector P12 P13 P15 P16 P17 Alert on LAN connector VRM module footprint AUI connector Fan command fan sink header may be 2 or 4 pin Digital audio expansion header P18 P19 P20 P21 P22 SPDIF internal input header SPDIF internal output header Primary IDE connector Secondary IDE MultiBay connector Header for NEWCARD P23 P24 P25 P26 P27 Header for front panel audio Header for front panel USB Internal ...

Page 172: ...P82 P83 P84 Primary Serial Attached SCSI SAS connector Second Serial Attached SCSI SAS connector Third Serial Attached SCSI SAS connector Fourth Serial Attached SCSI SAS connector Fifth Serial Attached SAS connector P85 P86 P87 P101 P106 Sixth Serial Attached SAS connector Seventh Serial Attached SAS connector Eighth Serial Attached SAS connector Security board connector system board Secondary spe...

Page 173: ...ond serial port transceiver VRM controller USB front port power switch First USB rear port power switch Second USB rear port power switch U53 XBT XMM1 XMM2 XMM5 XU1 Third USB rear port power switch Battery retainer Memory slot DIMM1 or RIMM1 populated and tested Following memory slots Primary processor socket XU2 XU15 U15 XU19 U19 Y1 Y2 Secondary processor socket System ROM and Socket Socket XU15 ...

Page 174: ...Y4 Y5 H5 Secondary NIC clock crystal RTC clock crystal tie down 164 Appendix E System board and riser board reference designators ENWW ...

Page 175: ... with up to 4 GB of memory configured in a high performing dual channel mode For proper system operation the DDR2 SDRAM DIMMs must be industry standard 240 pin unbuffered PC2 5300 667 MHz compliant 1 8 volt DDR2 SDRAM DIMMs The DDR2 SDRAM DIMMs must also support CAS latency 4 and 5 for DDR2 667 MHz contain the mandatory JEDEC SPD information In addition the workstation supports 256Mbit 512Mbit and...

Page 176: ...y are populated in one or both pairs of sockets For example if the Channel A far socket and Channel B far socket the two black sockets both have 1024MB DIMMs installed the system will operate in dual channel mode If this system had two additional DIMMs added into the white sockets they could be a pair of 256MB 512MB or 1024MB DIMMs and the system would still operate in dual channel mode For purpos...

Page 177: ... If a single DIMM is installed it must be installed in the XMM3 socket In either mode the maximum operational speed is determined by the slowest DIMM in the system ENWW Populating DIMM sockets 167 ...

Page 178: ...168 Appendix F Memory ENWW ...

Page 179: ... 56 keyboard keys 56 operating system installation 1 protecting ROM 28 CD ROM or DVD problems 151 change notification 28 changing operating systems important information 35 changing password 39 chassis fan removal and replacement 83 cleaning mouse 57 safety precautions 55 workstation 55 clearing password 40 Client Foundation Suite 27 Client Management Interface 24 Client Management Premium Suite 2...

Page 180: ...sink removal and replacement 86 helpful hints 120 HP Backup and Recovery Manager 22 Client Foundation Suite 27 Client Management Interface 24 Client Management Premium Suite 26 Client Manager 25 ProtectTools Security Manager 26 System Software Manager 25 HP Backup and Recovery Manager 2 HP Drive Key bootable 31 33 DiskOnKey 31 HP Insight Diagnostics 15 HP Lifecycle solutions 21 HP OpenView Agent 2...

Page 181: ...essor removal and replacement 87 processor problems 150 protecting hard drive 45 protecting ROM caution 28 ProtectTools Security Manager 26 PXE Preboot Execution Environment 24 R Radia Management Agent 22 recovery creating disc recovery set 2 Recovery Disc Set 19 Recovery Mode Boot Block Emergency 29 recovery software 21 reference designators 159 Remote ROM Flash 29 remote setup 24 Remote System I...

Page 182: ...orx T 15 screwdriver 57 speaker removal and replacement 89 specifications memory 165 static electricity 52 Subscriber s Choice 28 surge tolerant power supply 45 system board reference designators 159 removal and replacement 91 SATA connectors 47 System Software Manager 25 T tamper proof screws tool 57 temperature control 55 temperature internal workstation 45 thermal sensor 45 tools servicing 57 T...

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