HP TouchSmart 320-1030, Getting Started Manual

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Symptom Possible Solution
No Signal
message appears
on the display.
●
Ensure that the gaming device is on.
●
Make sure the HDMI cable is connected from the gaming device to the computer.
Audio drops when
a video game is
being played.
●
The system is on Mute. Press the or Volume – button on the side of the
computer to get out of Mute state.
●
Check the volume setting on the Onscreen Display menu.
●
Open the Audio Settings menu from within the gaming application to ensure that the
correct audio format output is selected. Choose
Digital Stereo , or PCM Audio . (HP
TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.)
Software troubleshooting
Some software repairs are as simple as restarting your computer, and others require performing a System
Recovery from files on your hard disk drive.
To repair software problems, try these methods:
●
Turn the computer off completely, and then turn it on again. Sometimes this is the easiest way to fix a
problem.
●
Update the drivers (see Updating drivers on page 23).
●
Use Microsoft System Restore (see Microsoft System Restore on page 24) — Restore your computer to
a configuration that was in use before the software was installed.
●
Reinstall the software program or hardware driver. (See Software program and hardware driver
reinstallation on page 25) — Restores the software (if it came with the product) or hardware driver to
factory defaults.
●
System Recovery (see System Recovery on page 28) — Erase and reformat the hard disk drive, and
then reinstall the operating system, programs, and drivers.
CAUTION: This erases all data files you have created.
Updating drivers
A driver is a software program that enables your computer to communicate with an attached device, such as a
printer, hard disk drive, mouse, or keyboard.
ENWW
Software troubleshooting
23