Customer Support
Service and Support
Appendix B-5
HP Service Agreements
HP offers a number of service agreements to meet your needs. Contact your
local dealer or local HP office for further information.
Returning your HP SureStore Tape Drive
HP SureStore Tape products come with a 24-hour Express Exchange
warranty. When returning a drive, refer to the list below for the correct
telephone number for your area. When you call, make sure that you have
the following information available:
The product name and serial number (see inside front cover)
Date of purchase
A description of the product fault
A contact name for details of the failure
A contact telephone number
Your shipping address
The telephone service agent will verify that the unit is faulty and will make
sure that a replacement unit is sent to you within 24 hours. When you
receive the replacement unit, remove it from the packaging and use the
packaging material for returning the faulty unit. All shipment costs are pre-
paid by HP.
Note
When returning the drive to HP, any damage caused as a result of
inadequate packaging is your responsibility. Use the original packing
materials whenever possible.
