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39

Do drivers need to be installed and, if so, which ones

Testing after installation

Remember that the system recognizes devices during boot-up. If you swap or connect a 

product when your system is running, you will need to reboot the system. Rebooting the system 

will reset devices and will often resolve problems. It is good practice to reboot every time you 

add a driver or install firmware.

Caution

Never power off the drive during a firmware upgrade.

The server does not reboot after installation

Description

Further information

It is unclear whether there is a need to 

install drivers onto the system, and more 

help is required.

Detailed information specific to your system can be 

found on the 

www.hp.com/go/connect 

web site.

Windows drivers can be obtained from the 

HP StorageWorks Tape CD-ROM or from 

www.hp.com/support

. For support on UNIX 

systems, see the UNIX Configuration Guide on the 

HP StorageWorks Tape CD-ROM. 

(Backup software 

that states support for HP StorageWorks DAT tape 

drives also provides the required drivers.)

The required drivers do not appear to be 

available.

Future drivers will be provided via the support web site 

when they become available.

Possible reason

Recommended action

You have connected the tape drive to an 

existing SCSI bus that has other devices 

connected to it and the SCSI address of your 

HP StorageWorks DAT drive is probably 

identical to the address used by another 

device. 

Make sure that each device on the SCSI bus has a 

unique ID. 

We recommend that the HP StorageWorks DAT tape 

drive is connected to a dedicated host bus adapter. 

Do not connect the drive to a disk RAID controller.

You have installed an additional SCSI host 

bus adapter and its resources are clashing 

with an existing adapter.

Remove the new host bus adapter and check the 

server documentation.

You have disconnected the power or SCSI 

cable from the server’s boot disk during the 

drive installation process.

Check that the cables to all devices are firmly 

connected.

dds-internal-frame6.fm  Page 39  Monday, January 5, 2004  5:01 PM

Summary of Contents for StorageWorks DAT 40i

Page 1: ...getting started guide hp StorageWorks DAT tape drive internal model DAT 40i DAT 72i ...

Page 2: ...open this flap for quick start installation poster ...

Page 3: ...5 1 4 ...

Page 4: ...2 3 6 7 UNIX ...

Page 5: ...ttach mounting hardware page 17 Step 5 Attach power extension cable and install drive page 19 Step 6 Attach power and SCSI cables page 21 Step 7 Secure the drive page 23 Step 8 Verify installation page 25 Using the tape drive Your HP StorageWorks DAT tape drive page 27 Use the correct media page 29 Register your tape drive page 31 Using HP OBDR page 33 Diagnostic tools page 35 Optimizing performan...

Page 6: ...ect to change without notice Microsoft MS DOS MS Windows Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information is provided as is without warranty of any kind and is subject to change without notice The w...

Page 7: ...able must be terminated see Step 6 Attach power and SCSI cables on page 21 Why is the SCSI bus type important The SCSI bus type determines the speed at which data can be transferred between devices on the bus and the maximum length of cable that can be used The drives support a burst transfer rate of 40 MB sec To benefit from this level of performance it is important to ensure that the drives are ...

Page 8: ...ndard servers may be available For more details refer to www hp com go connect Some servers use non standard mounting rails and do not include spares If this is the case with your system you will have to order these accessories from the server manufacturer before you can install the tape drive Do I need additional items for installation You may need mounting hardware See What are the mounting requ...

Page 9: ...e this feature if your system configuration and backup application also support it See Using HP OBDR on page 33 4 Make sure you have a backup application that supports HP StorageWorks DAT tape drives and download any upgrades or patches if required Drivers Windows users Before you install the tape drive download the HP driver from our web site www hp com support Refer to the accompanying README fi...

Page 10: ...6 HP Product Registration User Documentation CD ROM Guide Drivers HP Library Tape Tools Figure 1 the HP StorageWorks Tape CD ROM ...

Page 11: ...ng utilities It allows you to identify your product correctly check SCSI ID information on the SCSI bus run tests carry out firmware upgrades and if necessary generate comprehensive troubleshooting information for support calls Use the link on the HP StorageWorks Tape CD ROM to access our Support web site www hp com support tapetools and download the latest version of this software For further det...

Page 12: ...nection SCSI ribbon cable 68 pin internal LVD SE connector Use this connector SCSI HBA SCSI ribbon cable 50 pin internal SE connector Do not use 68 pin internal SE connector Do not use tape drive The example shows an Adaptec 29160 HBA ...

Page 13: ... single ended Yes But this is not recommended as it will severely restrict performance and you will need a suitable cable or adapter High Voltage Differential No The drive will not work and you may damage the drive or controller 1 Have you checked the SCSI bus type and SCSI IDs in use 4 You are ready to install the drive 3 Will the drive be the only device on the bus This is the recommended config...

Page 14: ...10 2 4 1 8 NC TP 2 4 1 8 NC TP 2 4 1 8 NC TP 3 DEFAULT 6 11 Figure 3 checking the SCSI ID ...

Page 15: ...tape drive from its bag 1 Determine whether you need to change the SCSI ID from the default of 3 For many operating systems you can install HP Library Tape Tools from the HP StorageWorks Tape CD ROM and run the Install Check to check your server s current SCSI configuration see page 35 This will provide information about the SCSI bus and the SCSI IDs in use The UNIX Configuration Guide on the HP S...

Page 16: ...12 Figure 4 setting the UNIX configuration switches ...

Page 17: ...erver 2 If your UNIX configuration requires it change the configuration switches located on the underside of the tape drive from the default settings shown in figure 4 Switch Number System Type 1 2 3 4 5 6 7 8 Default and most PC systems On On Off On On On On On HP Tru64 v 5 0 systems On On Off On On On On On HP Tru64 v 4 0 systems On On Off On On On On Off HP OpenVMS systems On On Off On On On On...

Page 18: ...g mounting bay in a typical HP AlphaServer Figure 5b preparing mounting bay in a typical HP ProLiant server Figure 5d preparing mounting bay in a typical Dell server Figure 5c preparing mounting bay in a typical IBM server ...

Page 19: ...r Flat bladed screwdriver if your server uses slotted screws Torx screwdriver if your server uses torx screws Your server manuals for reference during installation 2 Perform a normal system shutdown and turn off the server and any connected peripherals 3 Remove the cover and front panel from the server as detailed in your server s documentation As you work inside the server you may have to disconn...

Page 20: ...ils The diagram illustrates metal rails for use with a legacy HP ProLiant server Other servers have different mounting hardware requirements Please refer to your server documentation Omit this step if your server does not require mounting hardware ...

Page 21: ...g and to check whether mounting hardware is provided with the server 1 Attach the appropriate mounting hardware Attach metal rails to the tape drive as shown in figure 6 Note that the screws locate through the upper of each pair of holes on the rails Ensure that you use the M3 screws provided Using longer screws may cause damage Where plastic rails are provided with the server attach these rails t...

Page 22: ...18 Figure 7 installing the drive power cable extension ...

Page 23: ...s with the slots in the bay as shown in figure 7 If your server does not use mounting hardware check that the holes in the chassis are aligned with the holes in the side of the tape drive Do not secure the drive at this point because you may have to move the drive to get the cables into place Note Install a SCSI host adapter in the selected server or workstation now if necessary For information on...

Page 24: ...20 Figure 8 attaching power and SCSI cables 2 SCSI ribbon cable correctly terminated SCSI controller connection power supply power cable tape drive 1 1 power cable 2 SCSI ribbon cable ...

Page 25: ...cable is terminated correctly Where should the SCSI terminator be Termination must be present at two and ONLY two positions on the SCSI bus at the beginning of the SCSI bus and at the end of the SCSI bus Termination is normally enabled by default on the HBA and most internal SCSI cables have a terminator attached This will usually be a small rectangular block of plastic attached to the cable end a...

Page 26: ...22 Figure 9a securing drive to mounting hardware Figure 9b securing drive no mounting hardware ...

Page 27: ...chassis are aligned with the holes in the sides of the tape drive and use the screws provided with the rail kit to secure the drive as shown in figure 9b HP ProLiant servers Ensure that you use M3 mounting screws Some HP ProLiant server models will provide special M3 mounting or locating screws and these should be used The server may incorporate a locking mechanism used in conjunction with the loc...

Page 28: ...24 eject button Figure 10a loading a cartridge Figure 10b unloading a cartridge arrow indicates leading direction cartridge door ...

Page 29: ...blem 3 You are now ready to carry out a backup and restore test to check that the drive can write data to tape Use the blank cartridge supplied with the tape drive To load a cartridge 1 Lift the cartridge door on the front of the tape drive and insert the cartridge into the slot in front of the drive with the white arrow uppermost and facing the drive door Apply gentle pressure until the drive tak...

Page 30: ...26 Figure 11 tape drive controls and indicators Eject button Clean LED Tape LED cartridge door ...

Page 31: ...changes to steady amber Run HP Library Tape Tools to help diagnose the problem See page 35 off or flashing rapidly flashing slowly This is the Media Caution Signal 1 Wait for the current operation to finish then insert a different tape and repeat the operation that was being performed 2 If the media caution signal does not show this time it indicates that the original cartridge was nearing the end...

Page 32: ...28 Figure 12 write protecting cartridges tab open cartridge write protected tab closed cartridge write enabled ...

Page 33: ... so that the hole is closed Write protection will not protect your cartridges against magnets or bulk erasers Cleaning cartridges HP recommends weekly cleaning of the tape drive using an HP cleaning cartridge part number C5709A Do not use swabs or other means of cleaning the heads The cleaning cartridge uses a special tape to clean the tape heads A cleaning cartridge can only be used 50 times or a...

Page 34: ...ughly Do not stick more than one label onto the cartridge label area extra labels can cause the cartridges to jam in the drive Stick labels onto the label area only See the insert included with the tape cartridge for storage conditions Getting the most out of cartridges and drives Use mostly the matching media type DAT 72 media for HP StorageWorks DAT 72 DDS 4 media for HP StorageWorks DAT 40 Use ...

Page 35: ...ensure your registration is complete there are a number of questions on the electronic form that are mandatory Other questions are optional However the more you feel able to complete the better we can meet your needs Note HP and its subsidiaries are committed to respecting and protecting your privacy For further information please visit our World Wide Web site www hp com and click on Privacy State...

Page 36: ...32 Figure 13a hp obdr step 1 Figure 13b hp obdr step 2 Figure 13c hp obdr step 3 ...

Page 37: ...lures as long as the replacement hard disk is the same size or larger than the original and uses the same interface for example replace a SCSI hard disk with another SCSI disk Hardware failures where the server is replaced by an identical component File corruption because of an operating system error File corruption because of an application software error Viruses that prevent you from booting you...

Page 38: ...tes the HP One Button Disaster Recovery process Release the button as soon as the Tape light and the Clean light on the front panel flash alternately which is the OBDR sequence 3 Follow the on screen instructions to set up the operating system See figure 13c Normally you can accept the default response to all the prompts for example just press Enter 4 The LEDs will flash in OBDR mode as described ...

Page 39: ... install HP Library Tape Tools from the link on the HP StorageWorks Tape CD ROM Note You may notice the internal identifier for the tape drive when you use HP Library Tape Tools This is also the name that appears on the bootup screen for Windows users and is used to identify the tape drive when configuring UNIX device files Performance Assessment Tool Use our free Performance Assessment Toolkit PA...

Page 40: ...me SCSI specification as your tape drive model If they are single ended the bus will switch to single ended mode with a lower transfer speed Do not put tape drives and hard disks on the same SCSI bus Is the SCSI bus terminated correctly The last device on the SCSI bus must be terminated Have you installed the correct device drivers for your operating system and backup application See Backup softwa...

Page 41: ...fer to Problems encountered during installation below If a problem arises during testing after you have installed the drive refer to the symptom based section Testing after installation on page 39 For information about cartridges refer to Problems with cartridges on page 41 If you need to replace your drive refer to Replacing your tape drive on page 44 Many users can use HP Library Tape Tools to h...

Page 42: ... Description Further information It is unclear if the bus is already terminated or where an additional terminator should be placed Refer to the SCSI Configuration section in the online HP StorageWorks User s Guide on the HP StorageWorks Tape CD ROM Typically when connecting an internal drive to the ribbon cable already inside your server then both the host bus adapter and the end of the ribbon cab...

Page 43: ...on the HP StorageWorks Tape CD ROM Backup software that states support for HP StorageWorks DAT tape drives also provides the required drivers The required drivers do not appear to be available Future drivers will be provided via the support web site when they become available Possible reason Recommended action You have connected the tape drive to an existing SCSI bus that has other devices connect...

Page 44: ...e application does not support the tape drive Use HP Library Tape Tools to check that the drive is installed properly Refer to our World Wide Web site www hp com go connect for details of backup applications that support the HP StorageWorks DAT tape drive Load any service packs as necessary Some applications require drivers to be loaded Check that the correct SCSI and tape drive drivers are instal...

Page 45: ...s have passed from the time of the first press to give the normal eject procedure a chance to proceed After this period it immediately releases the tape and ejects the cartridge regardless of what operation it was performing It is important that you allow sufficient time for the drive to complete this process If you interrupt it you may damage the media or the tape drive The drive is then reset as...

Page 46: ... does the original cartridge is faulty and should be discarded 6 Check if another DAT drive of the same model will accept the cartridge If it does the original drive may be faulty Before calling customer service please check that the tape drive is responding and that it can be seen on the SCSI bus Use HP Library Tape Tools see page 35 ...

Page 47: ... about your product The HP web site at www hp com go connect provides details of recommended products and configurations The HP web site at www hp com go obdr provides detailed information about HP One Button Disaster Recovery How to contact HP You can also use the HP Customer Call Centers for specialist technical help Contact details can be found at www hp com Click on the link to contact HP To m...

Page 48: ...hat are holding the tape drive in place 5 Disconnect the drive from the server s power and SCSI cables and slide it carefully out of the mounting bay 6 Put the drive into the packaging that contained the replacement drive 7 Return the faulty drive to your local HP Service Center Instructions on where to return faulty drives will be shipped with the replacement drive Note If you are not replacing t...

Page 49: ......

Page 50: ...http www hp com go storagemedia http www hp com support dat Printed in the UK C5686 90906 ...

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