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HP SignagePlayer mp8000r, Maintenance And Service Manual

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Table C-1

  Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

2204-Inventory error during MEBx execution

BIOS information passed to the MEBx
resulted in a failure.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version.

3.

If the error still persists, replace the
system board.

2205-Interface error during MEBx execution

MEBx operation experienced a hardware
error during communication with ME.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version.

3.

If the error still persists, replace the
system board.

2211-Memory not configured correctly for
proper MEBx execution.

DIMM1 is not installed.

Make sure there is a memory module in the
black DIMM1 socket and that it is properly
seated.

Invalid Electronic Serial Number

Electronic serial number is missing.

Enter the correct serial number in Computer
Setup.

Network Server Mode Active and No
Keyboard Attached

Keyboard failure while Network Server
Mode enabled.

1.

Reconnect keyboard with computer
turned off.

2.

Check connector for bent or missing
pins.

3.

Ensure that none of the keys are
depressed.

4.

Replace keyboard.

Parity Check 2

Parity RAM failure.

Run Computer Setup and Diagnostic utilities.

146

Appendix C   POST Error Messages

Summary of Contents for SignagePlayer mp8000r

Page 1: ...Maintenance and Service Guide HP SignagePlayer mp8000r and mp8000s ...

Page 2: ...rein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company HP SignagePlayer mp80...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...Setup Security 15 Computer Setup Power 19 Computer Setup Advanced 20 Recovering the Configuration Settings 23 4 Serial ATA SATA Drive Guidelines and Features 24 SATA Hard Drives 24 SATA Hard Drive Cables 24 SATA Data Cable 24 SMART ATA Drives 25 5 Identifying the Chassis Routine Care and Disassembly Preparation 26 Chassis Designations 26 Signage Player mp8000r Small Form Factor SFF 26 Signage Play...

Page 6: ...assis 35 Preparation for Disassembly 35 Unlocking the Smart Cover Lock 36 Smart Cover FailSafe Key 36 Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock 36 External Security Devices 38 Installing a Security Lock 38 HP Kensington MicroSaver Security Cable Lock 38 Padlock 39 HP Business PC Security Lock 39 Front Bezel Security 41 Computer Access Panel 43 Front Bezel 44 Bezel Blanks 45...

Page 7: ...Holder 89 Type 3 Battery Holder 90 Using the Small Form Factor Computer in a Tower Orientation 91 7 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis 92 Preparation for Disassembly 92 Security Lock Provisions 93 Installing a Security Lock 93 HP Kensington MicroSaver Security Cable Lock 93 Padlock 94 HP Business PC Security Lock 95 Front Bezel Security 97 Computer Access Panel 99 F...

Page 8: ... RJ 45 131 Serial Interface Powered and Non Powered 131 USB 132 Microphone 132 Headphone 132 Line in Audio 132 Line out Audio 133 Monitor 133 DisplayPort 134 4 Pin Power for CPU 134 6 Pin Power for CPU 135 SATA Data and Power 135 PCI Express 136 PCI Express 137 Appendix B Power Cord Set Requirements 138 General Requirements 138 Japanese Power Cord Requirements 138 Country Specific Requirements 139...

Page 9: ... 151 Resetting the Password Jumper 152 Clearing and Resetting the CMOS 153 Appendix E Drive Protection System DPS 155 Accessing DPS Through Computer Setup 156 Appendix F Specifications 157 SFF Specifications 157 USDT Specifications 158 Index 160 ix ...

Page 10: ...x ...

Page 11: ... 1920 1080p60 at 24 bpp The following displays can be used with the HP SignagePlayer mp8000r and HP SignagePlayer mp8000s 42 inch 42 inch touchscreen 47 inch Quick Release Quick Release bracket installation The following image shows the HP SignagePlayer mp8000s USDT connected to a display using the HP Quick Release bracket Display Information 1 ...

Page 12: ...other than the VESA compliant screws HP recommends that you consult with a qualified engineering architectural or construction professional to determine the appropriate type and quantity of mounting fasteners required for your application and to ensure that your mounting solution is properly installed to support applied loads The following images illustrate how to use the Quick Release bracket whe...

Page 13: ...Quick Release 3 ...

Page 14: ...4 Chapter 1 Displays and Quick Release Installation ...

Page 15: ... components of the image to a different location for use in a custom deployment scenario 1 Download SoftPaq 1 of 2 of the SignagePlayer image by clicking the Download or Obtain Software button and saving the file to a folder on your Microsoft Windows XP Vista or Windows 7 system You must install the SoftPaq on a system running one of the listed operating systems NOTE The SoftPaqs are large and may...

Page 16: ...nagePlayer following the restore process there may be a delay of approximately 5 10 minutes to unbundle the software before the Windows desktop is displayed Formatting a USB Flash Device 1 Connect your USB flash device Ensure that only one USB flash device is connected to the system 2 Click USB Format 3 Select the USB drive from the list using the up and down arrows to display the correct drive le...

Page 17: ...Unpacking the Image and Tools for Deployment NOTE All the files needed for a custom deployment scenario have already been unpacked to C program files Hewlett Packard mp8000 UFD Please refer to the readme file in this location for instructions on how to do a customer install Do to the size of the files HP recommends not choosing the Deployment choice unless you want to copy the files to a different...

Page 18: ...ge The components that comprise the deliverable are then unpacked to the specified directory You may then utilize the files such as the IBRPE EXE the image restoration utility and FLASH IBR the OS image for your custom deployment scenario 8 Chapter 2 HP SignagePlayer Imaging Tool ...

Page 19: ...est POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on...

Page 20: ...ht turns green to access the utility 3 Select your language from the list and press Enter 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu p...

Page 21: ... Asset tracking number ME firmware version Management mode About Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on a USB flash media device or CD ROM Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted 1 44 MB diskette a USB flash med...

Page 22: ...xits Computer Setup without applying or saving any changes Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup Computer Setup Storage NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 3 Computer Setup Storage Option Description 12 Chapter 3 Computer Setup F10 Utility ...

Page 23: ... the disk will be inaccessible Default Values ATA disks only NOTE This feature appears only when User translation mode is selected Allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads...

Page 24: ...ackwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode RAID Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SAT...

Page 25: ...ed bootable device and press Enter The computer then boots from the selected non default device for this one time Computer Setup Security NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 4 Computer Setup Security Option Description Setup Password Allows you to set and enable a setup administrator password See the Desktop Management Guide for...

Page 26: ...een removed This feature is supported on some models only See the Desktop Management Guide for more information Device Security Allows you to set Device Available Device Hidden for Serial ports Parallel port System audio Network controllers some models Embedded security device some models SATA0 SATA1 some models SATA2 some models SATA3 some models eSATA some models USB Security Allows you to set D...

Page 27: ...l Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system Keyboard locale setting for example English or German for System ID entry DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled th...

Page 28: ...zation Technology Directed I O Embedded Security Device Support some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings some models Do not reset Reset Resetting to factory defaults will ...

Page 29: ...may vary depending on the hardware configuration Table 3 5 Computer Setup Power Option Description OS Power Management Runtime Power Management Enable Disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Idle Power Savings Extended Normal Allows certain operating systems to decrease...

Page 30: ...ls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled Computer Setup Advanced NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 6 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot o...

Page 31: ...Backup and Recovery software installed and configured with a recovery partition on the boot hard drive Pressing F11 causes the system to boot to the recovery partition and launch HP Backup and Recovery The F11 Recovery prompt can be hidden with the F11 prompt hidden displayed option see above Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before l...

Page 32: ...his obtains the lowest power consumption available on the computer during S5 It does not affect the ability of the computer to Wake on LAN from suspend or hibernation but will prevent it from waking from S5 via the network It does not affect operation of the network connection while the computer is on If a network connection is not required completely disable the network controller NIC by using th...

Page 33: ...remote server when initiated SOL Terminal Emulation Mode Selects between VT100 and ANSI SOL terminal emulation SOL terminal emulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console SOL Local Keyboard enable disable Disable or enable client keyboard during SOL sessions Some remote remediat...

Page 34: ...e voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never...

Page 35: ...iction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert SMART ATA Drives 25 ...

Page 36: ...er service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations Signage Player mp8000r Small Form Factor SFF Figure 5 1 Small Form Factor chassis 26 Chapter 5 Identifying the Chassis Routine Care ...

Page 37: ...Signage Player mp8000s Ultra Slim Desktop USDT Figure 5 2 Ultra Slim Desktop chassis Chassis Designations 27 ...

Page 38: ...Motions of bench worker Removing DIPs from plastic tube 7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V These are then multi packaged i...

Page 39: ...et with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic Carbon loaded plastic Metallized laminate 1 500 7 500 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected...

Page 40: ...mputer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet ...

Page 41: ...ty glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 31 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid ...

Page 42: ...reen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 31 Cleaning the Mouse Before cleaning the mouse en...

Page 43: ...y from the work area to prevent damage Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that...

Page 44: ...me clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose i...

Page 45: ...tem 4 Remove any compact disc or media card from the computer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is...

Page 46: ...Key Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Refer to the HP Web site http www hp com for ordering information Call the appropriate number listed in the warranty or in the Support Telephone Numbers guide Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock To open the access panel wi...

Page 47: ...res the Smart Cover Lock to the chassis Figure 6 1 Removing the Smart Cover Lock Screw You can now remove the access panel See Computer Access Panel on page 99 To reattach the Smart Cover Lock secure the lock in place with the tamper proof screw Unlocking the Smart Cover Lock 37 ...

Page 48: ... Security Manager Guide some models at http www hp com Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer HP Kensington MicroSaver Security Cable Lock Figure 6 2 Installing a Cable Lock 38 Chapter 6 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 49: ...k Figure 6 3 Installing a Padlock HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object Figure 6 4 Securing the Cable to a Fixed Object External Security Devices 39 ...

Page 50: ...ough the lock Figure 6 5 Threading the Keyboard and Mouse Cables 3 Screw the lock to the chassis using the screw provided Figure 6 6 Attaching the Lock to the Chassis 40 Chapter 6 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 51: ...uch as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disc...

Page 52: ...to the middle front bezel release tab to secure the front bezel in place Figure 6 9 Installing the Front Bezel Security Screw 10 Replace the access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed 42 Chapter 6 Removal and Replacement Procedures Small For...

Page 53: ...bly on page 35 2 If the computer is on a stand remove the computer from the stand 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 6 10 Removing the Access Panel To install the access panel reverse the removal procedure Computer Access Panel 43 ...

Page 54: ...cess panel Computer Access Panel on page 43 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 6 11 Removing the Front Bezel To install the front bezel reverse the removal procedure 44 Chapter 6 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 55: ...k 1 Remove the access panel Computer Access Panel on page 43 2 Remove the front bezel Front Bezel on page 44 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 6 12 Removing a Bezel Blank 4 Replace the front bezel Bezel Blanks 45 ...

Page 56: ...ration the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 7 DDR3 1066 MHz 7 7 7 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and ...

Page 57: ... be installed in the wrong socket The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to ...

Page 58: ...ardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board If you see an LED light on the system board voltage is still present The memory module sockets have gold plated metal contacts When upg...

Page 59: ...3 Rotate up the external drive bay housing to access the memory module sockets on the system board Figure 6 14 Rotating the Drive Cage Up Installing Additional Memory 49 ...

Page 60: ... A and Channel B Refer to Populating DIMM Sockets on page 47 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and...

Page 61: ...CI Express x16 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x1 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To install an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 35 2 Remove the access panel Computer Access Panel on page 43 3 Locate the correct vacant expansion socket o...

Page 62: ...stalling an expansion card remove the expansion slot cover or the existing expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 6 18 Removing an Expansion Slot Cover 52 Chapter 6 Removal and Replacement Procedures Small Form F...

Page 63: ...Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure not to scrape the card against the other components NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card Figure 6 19 Removing a Standard PCI Expansion Card Expansion Cards 53 ...

Page 64: ...m the chassis frame Be sure not to scrape the card against the other components Figure 6 20 Removing a PCI Express x16 Expansion Card 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper ...

Page 65: ...cket on the system board 2 Figure 6 21 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card Figure 6 22 Closing the Expansion Slot Retainer 10 Connect external cables to the installed card if needed Connect ...

Page 66: ...mal position When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cag...

Page 67: ... SATA PWR1 Black ODD power connector SATA PWR2 Black HDD power connector CHFAN Brown Chassis fan PB LED Black Front power button LED FRONT USB1 Yellow Front I O USB FRONT USB2 Green Front I O USB FRONT AUD Blue Front audio SPKR White Internal speaker COMB Black Serial port HLOCK Black Hood lock solenoid HSENSE White Hood sensor MEDIA Black Media card reader PAR Black Flying parallel port header Ca...

Page 68: ...ctory installed files Drive Positions Figure 6 24 Drive Positions Table 6 3 Drive Positions 1 3 5 inch internal hard drive bay 2 3 5 inch external drive bay for optional drives media card reader shown 3 5 25 inch external drive bay for optional drives optical drive shown NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type size ...

Page 69: ...ve cage and lock in place HP has provided extra guide screws for the external drive bays five 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel The 6 32 standard screws are required for a secondary hard drive All other drives except the primary hard drive use M3 metric screws The HP supplied metric screws are black and the HP supplied standa...

Page 70: ... drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors Figure 6 26 System Board Dri...

Page 71: ...aration for Disassembly on page 35 2 If the computer is on a stand remove the computer from the stand 3 Remove the access panel Computer Access Panel on page 43 4 Rotate the drive cage to its upright position Figure 6 27 Rotating the Drive Cage Up 5 If removing an optical drive disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 6 28 Disconnecting the Power and ...

Page 72: ...it up and out of the drive cage 2 Figure 6 30 Removing the 5 25 inch Drive NOTE To replace the drive reverse the removal procedure When replacing a drive transfer the four guide screws from the old drive to the new one Installing an Optical Drive into the 5 25 inch Drive Bay To install an optional 5 25 inch optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 35...

Page 73: ...r to Installing and Removing Drives on page 59 for an illustration of the extra M3 metric guide screws location CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one Figure 6 31 Installing Guide Screws in the Optical Drive 6 Position the...

Page 74: ... being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive 10 Connect the power cable 1 and data cable 2 to the rear of the optical drive Figure 6 34 Connecting the Power and Data Cab...

Page 75: ...ically recognizes the drive and reconfigures the computer Removing an External 3 5 inch Drive CAUTION All removable media should be taken out of a drive before removing the drive from the computer The 3 5 inch drive is located underneath the 5 25 inch drive You must remove the external 5 25 inch drive before removing the external 3 5 inch drive 1 Follow the procedure in Removing an External 5 25 i...

Page 76: ...om the system board as indicated in the following illustrations NOTE On some models the media card reader does not include a 1394 port or cable Figure 6 36 Disconnecting the Media Card Reader USB Cable Figure 6 37 Disconnecting the Media Card Reader 1394 Cable 66 Chapter 6 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 77: ...ace HP has provided extra guide screws for the external drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel A secondary hard drive uses 6 32 standard screws All other drives except the primary hard drive use M3 metric screws The HP supplied M3 metric screws are black and the HP supplied 6 32 standard screws are silver Refer to ...

Page 78: ...ed sequence of the connectors b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA If the media card reader includes a 1394 port connect the 1394 cable to the 1394 PCI card NOTE Refer to System Board Drive Connections on page 60 for an illustration of the system board drive connectors 5 Replace the 5 25 inch dri...

Page 79: ...ta to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 35 2 If the computer is on a stand remove the computer from the stand 3 Remove the access panel Computer Access Panel on page 43 4 Rotate the drive cage for external drives to its upright posi...

Page 80: ...th the power supply Figure 6 41 Raising the Power Supply 6 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Figure 6 42 Disconnecting the Hard Drive Power Cable and Data Cable 70 Chapter 6 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 81: ...rive forward until it stops then lift the drive up and out of the bay 2 Figure 6 43 Removing the Hard Drive 8 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 6 44 Installing Hard Drive Guide Screws Drives 71 ...

Page 82: ... frame behind the hard drive If the system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems 11 Rotate the drive cage for external drives and the power supply down to their normal positions 12 Replace the access panel 13 If the computer was on a stand replace the stand 14 Reconnect...

Page 83: ...ard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure 2 Remove the screw from the rear of the carrier 1 and slide the top cover off the carrier 2 Figure 6 46 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal s...

Page 84: ...arrier Figure 6 48 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 6 49 Removing the Hard Drive 74 Chapter 6 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 85: ...e carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 6 50 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 6 51 Replacing the Security Screws Drives 75 ...

Page 86: ...l Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 6 53 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 76 Chapter 6 Removal and Replacement Procedures Small Form F...

Page 87: ...re the computer for disassembly Preparation for Disassembly on page 35 2 Remove the access panel Computer Access Panel on page 43 3 Lift the baffle straight up out of the chassis Figure 6 54 Removing the baffle To install the baffle reverse the removal procedure Baffle 77 ...

Page 88: ...on page 77 5 Disconnect the fan cable from the red brown system board connector labeled CHFAN1 6 Press the two tabs one of left one on bottom that secure the fan assembly to the front of the chassis Figure 6 55 Removing the front fan 7 Pull the assembly toward the rear of the unit and then lift it out of the chassis To install the front fan reverse the removal procedure Be sure to orient the air f...

Page 89: ...puter Access Panel on page 43 3 Unplug the sensor cable from the white system board connected labeled HSENSE 4 Slide the hood sensor straight out of the notch in the chassis NOTE A flat blade screwdriver can be used to push the hood sensor out of the slot Figure 6 56 Removing the hood sensor from the chassis fan To install the hood sensor reverse the removal procedure Hood Sensor 79 ...

Page 90: ...nt Bezel on page 44 4 Remove the chassis fan Front Fan Assembly on page 78 5 Rotate the drive cage to its upright position 6 Disconnect the four cables from the system board as follows Yellow connector labeled FRNT USB1 Green connector labeled FRNT USB2 Blue connector labeled FRNT AUD Black connector labeled PB LED 7 Remove the screw that secures the assembly to the front of the chassis Figure 6 5...

Page 91: ... 6 58 Routing the cables and removing the power switch assembly To install the front I O and power switch assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly Front I O Power Switch Assembly 81 ...

Page 92: ...ront bezel Front Bezel on page 44 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the white system board labeled SPKR 6 Remove the two screws that secure the speaker to the chassis Figure 6 59 Removing the speaker 7 Lift the speaker from the inside of the chassis to remove it To install the speaker reverse the removal procedures 82 Chapter 6 Removal and Replaceme...

Page 93: ... the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 6 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease Figure 6 60 Removing the heat sink When reinstalling the heat sink make sure that its bottom has been cleaned with an alco...

Page 94: ... fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 6 61 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the lockin...

Page 95: ... always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should b...

Page 96: ...of the chassis Figure 6 62 Removing the power supply To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply 86 Chapter 6 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 97: ...Processor on page 84 4 Remove the baffle from the chassis Baffle on page 77 5 Remove the fan from the chassis Front Fan Assembly on page 78 6 Rotate the drive cage to its upright position 7 Rotate the power supply to its full upright position 8 Disconnect all data and power cables from the system board 9 Disconnect the balance of the cables from the system board 10 Remove the eight screws that sec...

Page 98: ...attempt to recharge the battery Do not expose to temperatures higher than 140 F 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will b...

Page 99: ...ate and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 9 Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the posi...

Page 100: ...that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place Figure 6 66 Removing the battery from a type 3 holder 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on pag...

Page 101: ...ter so that its right side is facing down and place the computer in the optional stand Figure 6 67 Changing from Desktop to Tower Orientation NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Lock any security devices that were disengaged when the access panel was removed NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of...

Page 102: ...ations 3 Exit the operating system 4 Remove any compact disc from the computer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even whe...

Page 103: ...and the HP ProtectTools Security Manager Guide some models at http www hp com The security locks displayed below and on the following pages can be used to secure the computer Installing a Security Lock HP Kensington MicroSaver Security Cable Lock There are two cable lock slots on the rear of the computer The slot next to the thumbscrew should be used when there is no port cover The slot on the far...

Page 104: ...Figure 7 2 Installing a Cable with a Port Cover Installed Padlock Figure 7 3 Installing a Padlock 94 Chapter 7 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 105: ...he security cable by looping it around a stationary object Figure 7 4 Securing the Cable to a Fixed Object 2 Thread the keyboard and mouse cables through the lock Figure 7 5 Threading the Keyboard and Mouse Cables Security Lock Provisions 95 ...

Page 106: ...the Lock to the Chassis 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure 7 7 Engaging the Lock 96 Chapter 7 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 107: ...er outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the access panel and front bezel 7 Remo...

Page 108: ... Installing the Front Bezel Security Screw 10 Replace the access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed 98 Chapter 7 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 109: ...disassembly Preparation for Disassembly on page 92 2 Loosen the thumbscrew on the rear of the computer 1 slide the access panel toward the front of the computer and then lift it off 2 Figure 7 10 Removing the Computer Access Panel To install the access panel reverse the removal procedure Computer Access Panel 99 ...

Page 110: ... access panel Computer Access Panel on page 99 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 7 11 Removing the Front Bezel To install the front bezel reverse the removal procedure 100 Chapter 7 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 111: ...ve a bezel blank 1 Remove the computer access panel Computer Access Panel on page 99 2 Remove the front bezel Front Bezel on page 100 3 Push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and pull the bezel blank inwards to remove it 2 Figure 7 12 Removing a Bezel Blank Bezel Blank 101 ...

Page 112: ...standard 204 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 7 DDR3 1066 MHz 7 7 7 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 512 Mbit 1 Gbit and...

Page 113: ...ding on how the SODIMMs are installed The system will operate in single channel mode if the SODIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B The system will operate in flex mode if the memory capacity of the SODIMM in Channel ...

Page 114: ...mputer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the access panel Computer Access Panel on page 99 3 ...

Page 115: ...e memory socket A SODIMM must occupy the XMM1 top socket 6 Replace the SODIMM in the DIMM1 socket if it was removed 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock any security devices that were disengaged when the computer cover or access panel was removed The computer automatically recognizes the additional...

Page 116: ...in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves Cable Connections System board connectors are color coded to make it easier to find the proper connection System Board Connections System Board Connector Connector Name Connector Color Des...

Page 117: ...a stand remove the computer from the stand and lay the computer down 3 Remove the computer access panel Computer Access Panel on page 99 4 Disconnect the cable on the rear of the optical drive 1 push the green release latch on the right rear side of the drive toward the center of the drive 2 then slide the drive forward and out of the bay through the front bezel 3 Figure 7 16 Removing the Optical ...

Page 118: ...e release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly 3 Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly 4 Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive Figure 7 17 Aligning the Release Latch 108 Chapter 7 Remov...

Page 119: ...k on page 101 1 Attach the release latch to the new optical drive Refer to Preparing the New Optical Drive on page 108 2 With the back of the optical drive facing the computer and the release latch on the inner side of the drive align the drive with the opening in the front bezel 3 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 1 then connect the...

Page 120: ...pare the computer for disassembly Preparation for Disassembly on page 92 2 If the computer is on a stand remove the computer from the stand and lay the computer down 3 Remove the computer access panel Computer Access Panel on page 99 4 Remove the optical drive Refer to Removing the Existing Optical Drive on page 107 for instructions 5 Press in the release latch on the left side of the hard drive c...

Page 121: ... Hard Drive Carrier 7 Remove the four guide screws from the sides of the hard drive carrier Figure 7 21 Removing the Guide Screws 8 Lift the hard drive up to the top of the carrier 1 and slide the drive out of the carrier 2 Figure 7 22 Removing the Hard Drive from the Carrier Hard Drive 111 ...

Page 122: ... the hard drive to scrape along the tabs on the bottom of the carrier when sliding the hard drive into the carrier Doing so can cause irreparable damage to the hard drive Figure 7 23 Sliding the Hard Drive into the Carrier 10 Set the hard drive down into the bottom of the carrier 1 then replace the four guide screws on the sides of the carrier to secure the drive in the carrier 2 Figure 7 24 Lower...

Page 123: ... Hard Drive Carrier 12 Replace the optical drive and reconnect the cable on the back of the optical drive 13 Replace the computer access panel 14 If the computer was on a stand replace the stand 15 Reconnect the power cord and turn on the computer 16 Lock any security devices that were disengaged when the computer cover or access panel was removed NOTE No configuration of the SATA hard drive is ne...

Page 124: ...ving the Existing Optical Drive on page 107 4 Remove the hard drive Hard Drive on page 110 5 Remove the two Torx T15 screws that secure the cage to the chassis 1 lift the tab 2 on the hard drive cage slide the cage toward the rear of the unit 3 and then pull the cage up and out of the chassis Figure 7 26 Removing the hard drive cage To install the hard drive cage reverse the removal procedures 114...

Page 125: ...o the right to secure it in place 2 Figure 7 27 Installing a Port Cover NOTE For security purposes you can install an optional cable lock to the chassis that locks the port cover and secures the computer See Installing a Security Lock on page 93 The port cover is secured in place by a retention lever just inside the port cover opening To remove the port cover pull the lever back towards the port c...

Page 126: ...e the computer access panel Computer Access Panel on page 99 3 Disconnect the fan control cable from the red system board connector labeled CHFAN 4 Lift the fan straight up and out of the chassis Figure 7 29 Removing the front fan To install the front fan reverse the removal procedure 116 Chapter 7 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 127: ... bezel Front Bezel on page 100 4 Disconnect the cable from the black system board connector labeled MEDIA 5 On the outside of the chassis remove the one torx T15 screw that secures the card reader to the chassis Figure 7 30 Removing the card reader 6 Pull the reader away from the front of the chassis while threading the cable through the slot in the front of the chassis To install the card reader ...

Page 128: ...nt bezel Front Bezel on page 100 4 Disconnect the speaker cable from the white system board connector labeled SPKR 5 On the outside of the chassis remove the two torx T8 screws that secure the speaker to the chassis and then from the inside of the chassis slide the speaker up to remove it Figure 7 31 Removing the speaker To install the speaker reverse the removal procedure 118 Chapter 7 Removal an...

Page 129: ...ite pairs as in an X to even the downward forces on the processor to avoid damage that could require replacing the system board 5 Lay the heat sink on its top in a safe area to prevent the thermal grease from contaminating the work surface If reusing the existing heat sink go to step 1 If using a new heat sink go to step 3 1 If reusing the existing heat sink clean bottom of the heat sink and apply...

Page 130: ...ate the microprocessor retainer to its fully open position 2 6 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent d...

Page 131: ...ive screws and attach the heat sink control cable to the system board CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system b...

Page 132: ...page 119 7 Disconnect the antenna cable from the connector on the TV tuner module 8 Remove the two Torx T5 screws that secure the TV tuner module to the system board 9 Lift the card to a 45 degree angle and then remove the module from the connector by pulling it away at an angle Figure 7 34 Removing the TV tuner module To install the TV tuner module reverse the removal procedure Make sure the ante...

Page 133: ...ard Drive on page 110 7 Remove the hard drive cage Hard Drive Cage on page 114 8 Remove the front I O panel cage a Remove the screw from the right side of the cage that secures the I O panel cage to the front of the chassis 1 b Press the tab on right side of the cage 2 and then swing the right side of the cage away from the chassis to remove it 3 NOTE If the cage sticks and will not come loose pre...

Page 134: ... NOTE When replacing the system board you must also change the chassis serial number in the BIOS Rear Fan The rear fan is secured to the rear right corner of the chassis You must remove the system board before you can remove the rear fan 1 Prepare the computer for disassembly Preparation for Disassembly on page 92 2 Remove the computer access panel Computer Access Panel on page 99 3 Remove the sys...

Page 135: ...assembly Preparation for Disassembly on page 92 2 Remove the computer access panel Computer Access Panel on page 99 3 Remove the optical drive Removing the Existing Optical Drive on page 107 4 Unplug the hood sensor cable from the white system board connector labeled HSENSE and remove the cable from the white clip mounted on the inside chassis wall 5 Slide the hood sensor into the chassis to remov...

Page 136: ...e battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to Computer Setup F10 Utility on page 9 for information on backing up the CMOS settings NOTE HP encourages customers to recycle used electronic hardware HP original pri...

Page 137: ... battery 5 After the battery has been replaced reverse the disassembly procedure 6 Plug in the computer and turn on power to the computer 7 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Battery 127 ...

Page 138: ...the power cord into a power outlet and turn the computer on 4 Lock any security devices that were disengaged when the computer cover or access panel was removed To change from the tower configuration to the desktop configuration reverse the previous steps NOTE An optional Quick Release mounting bracket is available from HP for mounting the computer to a wall desk or swing arm 128 Chapter 7 Removal...

Page 139: ... power supply WARNING To reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer Power Supply External 129 ...

Page 140: ...tion connectors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused 130 Appendix A Connector Pin Assignments ...

Page 141: ...Data Receive Data Unused 5 6 7 8 Unused Receive Data Unused Unused Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered Ethernet BNC 131 ...

Page 142: ...Tip 2 Ring 3 Shield Audio_left Power_Right Audio_right Headphone Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground 132 Appendix A Connector Pin Assignments ...

Page 143: ...ut_Left Audio_Out_Right Ground Monitor Connector and Icon Pin Signal Pin Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 5V fused Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock Line out Audio 133 ...

Page 144: ...ane 1 p 2 4 6 8 10 In CONFIG CONFIG GND Out Hot Plug Detect CONFIG 1 CONFIG 2 GND ML Lane 3 p 11 13 15 17 19 Out Ground Out Out Ground ML Lane 1 n GND ML Lane 2 p ML Lane 2 n GND 12 14 16 18 20 Out GND I O I O PWR Out ML Lane 3 n GND AUX CH p AUX CH n DP_PWR 4 Pin Power for CPU Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU 134 Appendix A Connector Pin Assignments ...

Page 145: ...TA Data and Power Drive Connector Pin Signal Pin Signal Pin Signal Pin Signal S1 S5 Ground B S2 S6 A B S3 S7 A Ground S4 Ground P1 P5 P9 P13 Ground B V 5 V 12 P2 P6 P10 P14 V 3 3 Ground Ground V12 P3 P7 P11 P15 V 3 3 V 5 Reserved V 12 P4 P8 P12 Ground V 5 Ground S Data P Power 6 Pin Power for CPU 135 ...

Page 146: ...RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PER...

Page 147: ... PRSNT2 GND PETp4 PETn4 GND 36 37 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2 GND PETp8 51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GN...

Page 148: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 149: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 150: ...ring POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer...

Page 151: ...ty and Resetting CMOS on page 151 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent...

Page 152: ...pe 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Re...

Page 153: ...Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 514 CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctioned 1...

Page 154: ... Both external and internal serial ports are assigned to same IRQ 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 151 3 Reconfigure card resources and or run Computer Setup 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error mes...

Page 155: ...recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the me...

Page 156: ... version 3 If the error still persists replace the system board 2211 Memory not configured correctly for proper MEBx execution DIMM1 is not installed Make sure there is a memory module in the black DIMM1 socket and that it is properly seated Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in Computer Setup Network Server Mode Active and No Keybo...

Page 157: ...uter on None Green Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A fa...

Page 158: ...ace the power supply 4 Replace the system board OR The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied USDT power supply adapter Red Power LED flashes five times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 5 ...

Page 159: ...mes once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 9 System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer wait 30 seconds then...

Page 160: ...ltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is prop...

Page 161: ...r When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the informa...

Page 162: ...nsure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustra...

Page 163: ...ct the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equ...

Page 164: ...ustrated Parts Service Map IPSM for that particular system 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instr...

Page 165: ...to help diagnose conditions that caused you to run the DPS software Running DPS will not affect any programs or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in most cases the test will take approximat...

Page 166: ...wer and Advanced 3 Select Storage DPS Self Test The screen will display the list of DPS capable hard drives that are installed on the computer NOTE If no DPS capable hard drives are installed the DPS Self Test option will not appear on the screen 4 Select the hard drive to be tested and follow the screen prompts to complete the testing process When the test has been completed one of three messages...

Page 167: ... m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Heat Dissipation Max STD PS Ty...

Page 168: ...requiring an input voltage range select switch USDT Specifications Table F 2 Specifications Desktop Dimensions in the desktop position Height Width Depth depth will increase if the computer is equipped with a port security bracket 2 60 in 9 90 in 10 00 in 6 6 cm 25 1 cm 25 4 cm Approximate Weight 6 75 lb 3 07 kg Weight Supported maximum distributed load in desktop position 77 lb 35 kg Temperature ...

Page 169: ... Range1 Rated Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz Power Output 135 W Rated Input Current maximum 1 2 4A 100VAC 1 2A 200VAC 1 This system utilizes an active power factor corrected external power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requ...

Page 170: ...S backing up 151 clearing and resetting 153 computer changing from desktop to tower 128 security locks 93 specifications 157 158 computer access panel removing 43 computer cleaning 31 connections SFF system board 57 USDT system board 106 connector pin assignments 130 country power cord set requirements 139 D DIMMs See memory disassembly preparation SFF 35 USDT 92 DisplayPort pin assignments 134 di...

Page 171: ...ions 46 memory module specifications 102 microphone pin assignments 132 monitor pin assignments 133 mouse cleaning 32 pin assignments 130 N numeric error codes 141 O operating guidelines 30 optical drive attaching release latch 108 installing 62 109 removing 61 107 overheating prevention 30 P padlock 94 password clearing 151 power on 151 setup 151 PCI card 51 53 PCI Express card 51 54 PCI Express ...

Page 172: ...ard connections 57 system board removal and replacement 87 Smart Cover Lock 36 SODIMMs installing 102 specifications 102 software servicing computer 33 spare part number tamper resistant wrench 33 Torx T 15 screwdriver 33 speaker SFF removal and replacement 82 USDT removal and replacement 118 specifications computer 157 158 memory 46 SODIMMs 102 static electricity 28 supported displays 1 system bo...

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