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5 Troubleshooting

This chapter contains information about the various status LEDs on the HP 9000 rp7420 server
and other troubleshooting information.

Common Installation Problems

The following sections contain general procedures to help you locate installation problems.

CAUTION:

Replace the top cover before operating the server, even for a short time. Otherwise,

overheating can damage chips, boards, and mass storage devices. However, you can safely
remove the PCI access panel while the server is running to remove and replace PCI hot-plug
cards. For any other service activity requiring access to the processor baseboard or I/O backplane,
power the server off, and observe all safety precautions.

Most problems are the result of incorrect system and SCSI subsystem configurations.

To troubleshoot an installation problem, perform the following checks in the order given:

1.

Check all cable and power connections, including those in the rack, and so on.

2.

Ensure the server is configured properly.

Check the Setup Utility. If the error is a network-related problem, determine if the server
has enough memory and hard disk drive capacity.

3.

Verify all cables and boards are securely plugged in to the appropriate connectors or slots.

4.

Remove all extra options, such as disk drives, one at a time, checking the affect of each on
the server.

5.

Unplug the power cords, wait 20 seconds, plug-in the power cords and restart the server.

6.

If a hardware error is suspected, follow these steps:
a.

Log users off the LAN and power off the server.

b.

Extend the server out of the rack and remove the top cover.

c.

Simplify the server to the minimum configuration.
1.

The minimum configuration consists of the following:
•

One cell

•

Two processors

•

One quad of memory DIMMS (size 256 MB or larger)

•

One MP/SCSI card

•

One LAN/SCSI card

•

System backplane

•

PCI-X backplane

•

One BPS

•

Two PCI power modules

•

Two power cords

7.

Remove all third-party options and reinstall them one at a time, checking the server after
each installation.

8.

Replace the top cover and reconnect the cables. Boot the server.

If the server does not function properly, see

“The Server Does Not Power On” (page 67)

.

The Server Does Not Power On

To check for power related problems, follow these steps:

Common Installation Problems

67

Summary of Contents for rp7420

Page 1: ...HP 9000 rp7420 Server User Service Guide HP Part Number A7025 96023 ed5 Published July 2009 Edition Fifth Edition ...

Page 2: ...ing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Printed in U S A Intel Pentium Intel Inside Itanium and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Linux is a U S registered trademark of Linu...

Page 3: ......

Page 4: ......

Page 5: ...Main Memory Performance 25 Valid Memory Configurations 25 Cells and nPartitions 26 Internal Disk Devices for the HP 9000 rp7420 server 26 MP SCSI MP Core I O Board 27 Procurium LAN SCSI Board 27 Mass Storage Disk Backplane 27 Server Description 28 Dimensions 28 System Chassis 28 2 Unpacking the Server 31 Unpacking a Racked Server 31 Securing the Cabinet 34 Unpacking a Non Racked Server 35 Unloadin...

Page 6: ... Processors With Instant Capacity On Demand 64 Using the Checklist 64 5 Troubleshooting 67 Common Installation Problems 67 The Server Does Not Power On 67 The Server Powers On Then Shuts Off With a Fault Light 68 Cell Board Extraction Levers 68 LED Indicators 69 Front Panel LEDs 69 Bulk Power Supply LEDs 70 PCI Power Supply LEDs 71 System and PCI I O Fan LEDs 72 OL LEDs 72 PCI OL Card Divider LEDs...

Page 7: ...lacing a Rear Smart Fan Assembly 95 Removing and Replacing a PCI X Smart Fan Assembly 95 Removing a PCI X Smart Fan Assembly 96 Replacing a PCI X Smart Fan Assembly 97 Removing and Replacing a Bulk Power Supply 97 Removing a BPS 98 Replacing a BPS 99 Removing and Replacing a PCI Power Module 99 Preliminary Procedures 100 Removing a PCI Power Module 101 Replacing a PCI Power Module 101 Removing and...

Page 8: ...on Cooling 112 Standby Cooling 112 Typical Power Dissipation and Cooling 112 Acoustic Noise Specification 112 Airflow 113 System Requirements Summary 113 Power Consumption and Air Conditioning 113 Weight 113 C MP Commands 115 Server Management Commands 115 D Site Preparation Guidelines 117 Equipment Footprint Templates 117 Computer Room Layout Plan 117 Index 125 8 Table of Contents ...

Page 9: ...dles 38 2 10 Inserting the Pins Into the Rack 38 2 11 Lift Handles Mounted 39 3 1 Component Locations 42 3 2 Left Foam Block Position 42 3 3 Right Foam Block Position 43 3 4 Foam Block Removal 43 3 5 Attaching a Caster to the Server 44 3 6 Securing Each Caster Cover to the Server 45 3 7 Server With Wheel Kit Installed 45 3 8 PCI I O Slot Details 48 4 1 Power Cord Configuration 51 4 2 Power Source ...

Page 10: ...ocations 94 6 13 Rear Fan Detail 95 6 14 PCI X Smart Fan Assembly Location 96 6 15 PCI X Smart Fan Assembly Detail 96 6 16 BPS Location 97 6 17 BPS Detail 98 6 18 Extraction Levers 99 6 19 PCI Power Module Location 100 6 20 PCI Power Module Detail 101 6 21 PCI Card Location 102 6 22 PCI I O Slot Details 103 6 23 Front Panel Assembly Location 104 6 24 Front Panel Board Detail 105 6 25 Front Panel B...

Page 11: ...s 72 5 6 Cell Board OL LED Indicators 73 5 7 Core I O LEDs 75 5 8 Core I O Buttons 77 5 9 OL LED States 77 5 10 Disk Drive LEDs 78 6 1 Front Smart Fan Assembly LED Indications 93 6 2 Rear Smart Fan Assembly LED Indications 94 6 3 Smart Fan Assembly LED Indications 96 6 4 PCI X Power Supply LEDs 100 A 1 Server CRU List 107 B 1 HP Integrity rx7620 server Dimensions and Weights 109 B 2 HP Integrity r...

Page 12: ...12 ...

Page 13: ...ized service providers customer system administrators and HP support personnel This document is not a tutorial New and Changed Information in This Edition This document has been updated into a new format for greater usability Publishing History The publishing history below identifies the edition dates of this manual Updates are made to this publication on an unscheduled as needed basis The updates...

Page 14: ...CAUTION A caution provides information required to avoid losing data or avoid losing server functionality NOTE A note highlights useful information such as restrictions recommendations or important details about HP product features Book Title The title of a book On the Web and on the Instant Information CD it may be a hot link to the book itself KeyCap The name of a keyboard key or graphical inter...

Page 15: ...ort tools including online and offline diagnostics and event monitoring tools is at the http docs hp com hpux diag Web site This site has manuals tutorials FAQs and other reference material Web Site for HP Technical Support http us support2 external hp com Books about HP UX Published by Prentice Hall The http www hp com hpbooks Web site lists the HP books that Prentice Hall currently publishes suc...

Page 16: ...16 ...

Page 17: ... the PCI X backplane The HP 9000 rp7420 server provides increased performance over its predecessor Introduction The HP 9000 rp7420 server is a 10U 8 socket symmetric multi processing rack mounted server that accommodates up to 64 GB of memory PCI X I O and internal peripherals including disks and DVD tape Its high availability features include N 1 hot pluggable fans and power redundant power cords...

Page 18: ... backplane Management Processor MP Core I O MP SCSI boards SCSI cables bulk power chassis fans the front panel display intrusion switches and the system scan card Unlike the Superdome or rp8400 servers there are no Crossbar Chips XBC on the system backplane The crossbar less back to back Cell Controller CC connection increases performance and reduces costs Only half of the MP Core I O board set co...

Page 19: ...ts represent a system wide single point of failure I O Subsystem The cell board to the PCI X board path runs from the CC to the SBA from the SBA to the ropes from the ropes to the LBA and from the LBA to the PCI slots seen in Figure 1 4 The CC on cell board 0 and cell board 1 each communicate with individual SBAs over the SBA link The SBA link consists of both an inbound and an outbound link with ...

Page 20: ...X backplane does not provide any 5 volt slots for the I O cards For more details see Table 1 1 The PCI X backplane is physically one board but behaves like two independent partitions SBA 0 and its associated LBAs and eight PCI X slots form one I 0 partition SBA 1 and its associated LBAs and eight PCI X slots form the other I 0 partition One I O partition can be powered down separate from the other...

Page 21: ... MHz 64 bit 3 3V connector hot plug slot 6 1 PCI 33 or 66 MHz PCI X 66 or 133 MHz 64 bit 3 3V connector hot plug slot 5 1 PCI 33 or 66 MHz PCI X 66 or 133 MHz 64 bit 3 3V connector hot plug slot 4 1 PCI 33 or 66 MHz PCI X 66 or 133 MHz 64 bit 3 3V connector hot plug slot 3 1 PCI 33 or 66 MHz PCI X 66 or 133 MHz 64 bit 3 3V connector hot plug slot 2 1 PCI 33 or 66 MHz PCI X 66 or 133 MHz 64 bit 3 3...

Page 22: ...plane board The cell board contains DC to DC converters to generate the required voltage rails The DC to DC converters on the cell board do not provide N 1 redundancy Because of space limitations on the cell board the PDH PDHC circuitry resides on a riser board that plugs into the cell board at a right angle The cell board also includes clock circuits test circuits and de coupling capacitors Figur...

Page 23: ...ght four dual core CPUs and can be populated with CPUs in increments of two CPUs On a cell board the processors must be the same type and speed Two CPUs is the minimum configuration allowed on the HP 9000 rp7420 server There are two Frontside Buses FBS one for sockets 0 and 1 and one for sockets 2 and 3 Each FBS must have either a CPU or a terminator at the end of the bus or the board does not ope...

Page 24: ...n at 125 MHz They have a low voltage TTL interface The CEC does not support traditional DRAMs The HP 9000 rp7420 server supports DIMMs with 256 MB 512 MB 1 GB and 2 GB capacity Table 1 3shows each DIMM supported with its associated capacity the resulting total system capacity and the memory component density DIMMs must be loaded in sets of two at specific locations For best performance HP recommen...

Page 25: ...DIMMs and so on The DIMMs must be the same size in a rank The DIMMs across all cells in a partition should have identical memory loaded Figure 1 9 shows the DIMM slot layout on the cell board For DIMM load order see Table 1 4 A quad seen in Figure 1 9 is a grouping of four DIMMs Configurations with 8 or 16 DIMM slots loaded are recommended The DIMM sizes in a quad can be different but the DIMMs in...

Page 26: ...tition case if two cells are present either cell can be the root cell assuming both cells have MP core I O functionality present If only one cell is present that cell is the root cell and should be cell 1 In the dual nPartition case two cells required each nPartition consists of one cell and each cell must be a root cell The ability to interconnect two cells in one nPartition or isolate the cells ...

Page 27: ...artition system The Procurium board is a standard PCI form factor card with PCI card edge connectors The PCI X backplane has one slot location reserved for the required Procurium board and another that can accommodate either a Procurium board or any other supported add in PCI X card The Procurium board is hot pluggable Mass Storage Disk Backplane Internal mass storage connections to disks are rout...

Page 28: ... and below this product Fitting four server units per 2 m rack and upgrade of current 10U height products in the future are the main height constraints System Chassis The mass storage section located in the front enables access to removable mass storage devices without removal of the bezel not shown This is especially helpful when the system is mounted in the lowest position in a rack The mass sto...

Page 29: ...s are mounted on the front surface of the chassis and two are mounted on the rear surface The two hot pluggable N 1 redundant BPS provide a wide input voltage range They are installed in the front of the chassis directly under the front fans A cable harness that connects from the rear of the BPSs to the system backplane provides DC power distribution Access the system backplane by removing the lef...

Page 30: ...Figure 1 12 Left Rear View of HP 9000 rp7420 server 30 Overview ...

Page 31: ... been obscured by the shipping container If damage is found after visual inspection document the damage with photographs and contact the transport carrier immediately If the equipment has any damage a damage claim form must be obtained by the customer from the shipping representative The customer should complete the form and return it to the shipping representative NOTE The server might come alrea...

Page 32: ...ing material should be cut off rather than pulled off Pulling the plastic covering off represents an electrostatic discharge ESD hazard Figure 2 1 Removing the Polystraps and Cardboard 5 Remove the four bolts that hold the ramps to the pallet and remove the ramps See Figure 2 2 32 Unpacking the Server ...

Page 33: ... 2 Removing the Shipping Bolts and Plastic Cover 6 Remove the six bolts from the base that attaches the rack to the pallet See Figure 2 3 Figure 2 3 Preparing to Roll Off the Pallet Unpacking a Racked Server 33 ...

Page 34: ...e ramp A single server in the cabinet weighs approximately 665 pounds HP strongly recommends that two people roll the cabinet off the pallet Securing the Cabinet When in position secure and stabilize the cabinet using the leveling feet at the corners of the base Install the anti tip mechanisms on the bottom front and rear of the rack Figure 2 4 Securing the Cabinet 34 Unpacking the Server ...

Page 35: ...ith the system Unloading With a Lifter To unload the server from the pallet using a lifter follow these steps WARNING Use caution when using a lifter Because of the weight of the server it must be centered on the lifter forks before raising it off the pallet to avoid injury Never extend more than one server from the same cabinet while installing or servicing another server product Failure to follo...

Page 36: ... from the pallet leaving only the server 3 Remove the two foam cushions for lift access as shown in Figure 2 7 Figure 2 7 Remove Cushions for Lift Access 4 Insert the lifter forks under the server 5 Carefully roll the lift forward until it is fully positioned against the side of the server 6 Slowly raise the server off the pallet until it clears the pallet cushions 36 Unpacking the Server ...

Page 37: ...or removing these components can be found in the Chapter 6 page 83 Review local safety regulations before attempting to move the system using the lift handle panels Failure to observe these precautions can cause serious injury to personnel or damage to equipment CAUTION Unpack the server in an ESD safe environment Observe all ESD safety precautions before attempting this procedure Failure to follo...

Page 38: ...he pin end of the panel into the back side of the front rack mount ears on the chassis Figure 2 10 Inserting the Pins Into the Rack 5 Pull the string plunger out move the handles apart and install the shoulder washer end of the panel into the keyway feature 38 Unpacking the Server ...

Page 39: ...ees to horizontal position NOTE If installing the system in a rack see the Installation Guide HP J1530B Rack Installation Kit 10 After moving the server remove the lift handle panels from the chassis and reinstall the server covers and front bezel Refer to the installation guide HP J1530B rack installation kit Installing the Server Into the Rack Any server that is to be installed into a rack is sh...

Page 40: ...40 ...

Page 41: ...steel zinc machine screw used to attach each caster to the chassis 0515 2478 1 Plywood unloading ramp A6093 44013 2 Phillips head wood screw used to attach the ramp to the pallet Not applicable Required Tools The following list provides the installer with the recommended tools to perform the wheel kit installation Diagonal side cutters Safety glasses Torx screwdriver with T 15 bit Phillips head sc...

Page 42: ... one of the foam blocks A6093 44002 under the left side of the server Do not remove any other cushions until instructed to do so Figure 3 2 Left Foam Block Position 6 Carefully tilt the server and place the other foam block provided in the kit under the right side of the server 42 Installing Accessories ...

Page 43: ...e side cushions Figure 3 4 Foam Block Removal 8 Locate and identify the caster assemblies Table 3 2 shows the caster part numbers NOTE The caster part number is stamped on the caster mounting plate Table 3 2 Caster Part Numbers Part Number Caster A6753 04001 Right front A6753 04005 Right rear Installing the Wheel Kit 43 ...

Page 44: ...left and right side of the server 12 Locate the plywood ramp 13 Attach the ramp to the edge of the pallet NOTE There are two pre drilled holes in the ramp Use the two screws taped to the ramp to attach the ramp to the pallet 14 Carefully roll the server off the pallet and down the ramp 15 Locate the caster covers NOTE The caster covers are designed to fit on either side of the server 16 Insert the...

Page 45: ...d PCI X Card Cage Assembly I O Cards A number of PCI and PCI X I O cards are supported in the HP 9000 rp7420 server Known cards supported at the release of this manual are shown in Table 3 3 Table 3 3 HP 9000 rp7420 server I O Cards Number of Cards Supported B Bootable Card Description Part Number 15 FDDI Dual Attach A3739B 15 Next Generation 1000B SX A6847A 15 Next Generation 1000B T A6825A PCI X...

Page 46: ...49A 2B Procurium GigE LAN SCSI combo card A6794AX 15B 2 G FC Tachlite A6795A 15B 2 port 2 Gb FC A6826A 15B 1 port U160 SCSI A6828A 15B 2 port U160 SCSI A6829A 15 1000 BaseSX Dual Port A7011A 15 1000 BaseT Dual Port A7012A 12B U160 RAID SmartArray 5304 A7143A 15B 2 port U320 SCSI A7173A 15 2 port serial X25 FR SDLC J3525A 15 4 port serial X25 FR J3526A 16 8 port ACC Z7340A 15B FWD SCSI A4800A 15 Gi...

Page 47: ... turn power on to that slot have succeeded even after the MRL is closed the MRL may have been left open during boot To clear this condition close the MRL for the PCI slot then power off the PCI slot using the rad o command This will allow future OLAR operations to succeed on this PCI slot IMPORTANT PCI I O card installation procedures should be downloaded from the HP website at http docs hp com Ba...

Page 48: ...rt OLAR The attention button is also referred to as the doorbell To add a PCI I O card follow these steps 1 Remove the top cover 2 Remove the PCI bulkhead filler panel 3 Flip the PCI MRL for the card slot to the open position See Figure 3 8 4 Install the new PCI card in the slot NOTE Apply a slow firm pressure to the card to properly seat it into the backplane 5 Flip the PCI MRL for the card slot ...

Page 49: ...s very restrictive and the action will not complete it will fail to protect critical resources from being impacted For finer control over CRA actions use pdweb or the olrad command See the Interface Card OL Support Guide located on the Web at http docs hp com for details 9 Replace the top cover 10 Connect the cables to the installed PCI card PCI X Card Cage Assembly I O Cards 49 ...

Page 50: ...50 ...

Page 51: ...is passed to the operating system using the pwrgrd Power Grid command Each of the five selections in the pwrgrd command matches one of the configurations The appropriate option should be selected for the actual line cord configuration With the correct configuration selected the LEDs should be green When the pwrgrd command is invoked the following menu displays prompt pwrgrd Power grid configuratio...

Page 52: ...n for use on the customer site The emphasis focuses on measuring the voltages at the power cord plug end specified as an IEC 320 C19 type plug This end plugs directly into the back of the HP 9000 rp7420 server chassis NOTE Perform these procedures for each power cord to be plugged directly into the back of the HP 9000 rp7420 server If you do not get the expected results from this voltage check see...

Page 53: ... Pacific verify this voltage is between 200 240 VAC 3 Measure the voltage between L2 and ground In North America verify this voltage is between 100 120 VAC In Europe and certain parts of Asia Pacific verify this voltage is 0 zero VAC Table 4 1 provides single phase voltage measurement examples dependent on the geographic region where these measurements are taken Table 4 1 Single Phase Voltage Exam...

Page 54: ... neutral for international systems are connected correctly to the cabinet and that the AC input voltage is within limits This procedure must be performed if the previous voltage check procedure did not yield the expected results as previously outlined NOTE If a UPS is used see the applicable UPS documentation for information to connect the server and to check the UPS output voltage UPS user manual...

Page 55: ...the server power to On 11 Check that the indicator light on each power supply is on MP Core I O Connections Each HP 9000 rp7420 server can have up to two MP core I O board sets installed Which allows two partitions to operate or MP core I O redundancy in a single partition configuration Each MP core I O board set consists of two boards the MP SCSI board and the LAN SCSI board The MP SCSI board is ...

Page 56: ...n the LAN SCSI board installed in the right most slot when viewing the system from the back Management Processor Access NOTE To access the MP for the initial installation you must first connect the M cable to the DB25 connector located on the primary MP SCSI board The primary MP SCSI board is located in the lower MP SCSI board slot Setting Up the Customer Engineer Tool PC The Customer Engineer CE ...

Page 57: ...ter connecting the serial device it is possible to log in to the Management Processor MP Housekeeping power also known as standby power is generated as soon as AC power is applied to the server Because the MP uses standby power it is possible to log in to the MP even when the power switch is in the OFF position The power switch is a DC power switch that controls 48 V DC Before powering up the HP 9...

Page 58: ...ceive and Transmit Then try again b Enter Admin at the password prompt The password is case sensitive The MP Main Menu is displayed Figure 4 7 MP Main Menu Configuring LAN Information For the MP To set the MP LAN IP address follow these steps 1 At the MP Main Menu prompt MP enter cm 2 From the MP Command Menu prompt MP CM enter lc for LAN configuration The default values display and a prompt to mo...

Page 59: ...me This is the host name for the customer LAN The name can be as many as 64 characters in length and include alphanumeric characters dash _ under bar period or a space HP recommends that the name be a derivative of the complex name For example Acme com_MP 9 Enter the LAN parameters for the Subnet mask and Gateway address fields This information must come from the customer 10 The server indicates t...

Page 60: ...m LAN port It requires a separate LAN drop IP address and networking information from that of the port used by HP UX Before starting this procedure the following information is required IP address for the MP LAN Subnet mask Gateway address Host name this is used when messages are logged or printed To configure the LAN port for a Web browser follow these steps 1 Connect to the MP using a serial con...

Page 61: ...when the login window appears You now have access to the MP through a web browser Verifying the Presence of the Cell Boards To perform this activity either connect to the MP using a console or connect the CE Tool laptop to the RS 232 local port on the MP After logging in to the MP verify that the MP detects the presence of all the cells installed in the cabinet It is important for the MP to detect...

Page 62: ...at cells are installed in slots 0 and 1 In the cabinet cells should be physically located in slots 0 and 1 Booting the HP 9000 rp7420 Server After powering on the MP 3 3 V housekeeping power and verifying that the MP detects the presence of the cell boards power on the server If using a LAN crossover cable with the laptop review server activity for each partition configured while the server powers...

Page 63: ... a boot partition 1 From the MP Main Menu enter cm 2 From the MP Command Menu enter bo 3 Select the partition to boot Partitions can be booted in any order 4 Return to the MP Main Menu by entering ma from the Command Menu 5 Go to the Console Menu by entering co at the MP Main Menu Exiting the MP automatically returns you to the Boot Console Handler main menu Verifying the System Configuration usin...

Page 64: ...ly and instantaneously transforms the iCOD CPU into an instantly ordered and fulfilled CPU upgrade that requires payment After the iCOD CPU is activated and paid for it is no longer an iCOD CPU but is now an ordered and delivered CPU upgrade for the system The most current information on installing configuring and troubleshooting iCOD can be found at http docs hp com NOTE You need to be aware of t...

Page 65: ...binet off ramp Unpack the peripheral cabinet if ordered Unpack other equipment Remove and dispose of packaging material Move cabinet s and equipment to computer room Move cabinets into final position Position cabinets next to each other approximately 1 2 inch Adjust leveling feet Install anti tip plates Inspect cables for proper installation Set up CE tool and connect to Remote RS 232 port on MP A...

Page 66: ...ards if required Select PCI card slot Install PCI card Verify installation Route cables using the cable management arm Install other peripherals if required Perform visual inspection and complete installation Set up network services if required Enable iCOD if available Final inspection of circuit boards Final inspection of cabling Area cleaned and debris and packing materials disposed of Account f...

Page 67: ...ror is a network related problem determine if the server has enough memory and hard disk drive capacity 3 Verify all cables and boards are securely plugged in to the appropriate connectors or slots 4 Remove all extra options such as disk drives one at a time checking the affect of each on the server 5 Unplug the power cords wait 20 seconds plug in the power cords and restart the server 6 If a hard...

Page 68: ...the cell board is powered on and functioning properly Power to the cell board should only be removed using the MP CM PE command or by shutting down the partition or server Therefore if the levers become unlocked the partition will not have a chance to logically shut down and damage could occur to the operating system If the cell board is powered on and one lever becomes unlocked the cell board sta...

Page 69: ... or more VRMs not installed or failed and or one or more cell latches not locked rdy lower case False LED Indicators The server has LEDs that indicate the health of the server This section defines those LEDs Front Panel LEDs There are seven LEDs located on the front panel Figure 5 2 shows the front panel LEDs and Table 5 2 Figure 5 2 Front Panel with LED Indicators LED Indicators 69 ...

Page 70: ... Dial in remote console is disabled or MP is not installed or MP is installed and not active Off Chassis log alert unread Flash Yellow MP through GPM Attention No alert or MP is not installed or MP installed and is not active Off One or more partitions running On Green PDC MP through GPM Run No partition running or MP is not installed or MP is installed and not active Off One or more partitions ha...

Page 71: ...Red BPS fault or failure no power cords installed or no power to the chassis Off PCI Power Supply LEDs There are three LEDs on the PCI power supply Green and yellow LEDs follow OL operation A multi color LED reports warnings and faults Figure 5 4 PCI Power Supply LED Locations Table 5 4 PCI Power Supply LEDs Description State Driven By LED All output voltages generated by the power supply are with...

Page 72: ...M stands for local power monitor System and PCI I O Fan LEDs There is a single three color LED on each system and PCI I O fan Figure 5 5 Front Rear and PCI I O Fan LEDs Table 5 5 System and PCI I O Fan LEDs Description State Driven By LED Normal On Green Fan Fan Status Predictive failure Flashing Yellow Failed Flashing Red No power Off OL LEDs Cell Board LEDs There is one green power LED located n...

Page 73: ...dby and Cell_Pwr_Good On Green Cell LPM Power On cell board located in the server cabinet 3 3 V Standby off or 3 3 V Standby on and no Cell_Pwr_Good Off Safe to remove the cell board from the system Flash Yellow MP through GPM Attention PCI OL Card Divider LEDs The PCI OL card LEDs are located on each of the 16 PCI X slot dividers in the PCI X chassis area The green power LED indicates whether pow...

Page 74: ...Figure 5 7 PCI OL LED Locations Core I O LEDs The core I O LEDs in Table 5 7 page 75 are located on the bulkhead of the installed core I O PCA 74 Troubleshooting ...

Page 75: ...On Green Power PCI attention On Yellow Attention Core I O is managing the system On Green MP Master Core I O is managing the DVD Tape On Green DVD Tape Failure during POST On Yellow Self Test MP LAN activity On Green MP LAN Act MP LAN in 10 BT mode On Green MP LAN 10 BT MP LAN in 100 BT mode On Green MP LAN 100 BT LED Indicators 75 ...

Page 76: ...Core I O Buttons There are two recessed buttons on the back of the core I O card as explained in Table 5 8 Figure 5 9 Core I O Button Locations 76 Troubleshooting ...

Page 77: ...mote Modem Port Parameters Disabled Center of the core I O card MP RESET Request OL for this core I O slot NOTE The OLR function is not enabled for the core I O card Top end of the core I O card OLR Symbol next to button is shown below PCI X Hot Plug LED OL LEDs Table 5 9 OL LED States Attention Yellow Power Green State Off On Normal operation slot power on Flashing On Slot selected slot power on ...

Page 78: ...ver transmitters UARTs on the core I O PCI bus Connection to the management processor is by way of two I O paths An RS 232 port for a local terminal An RS 232 port for a modem connection A 10 100 1000 baseT LAN port Web console When the server is configured with one core I O board that board must be in slot 0 since the primary MP is always the MP on the core I O board in slot 0 When the server is ...

Page 79: ...s management consists of control and sensing the state of the server subsystems Control and sensing of bulk power Control and sensing of DC to DC converters Control and sensing of fans Control of the front panel LEDs Sensing temperature Sensing of the power switch Sensing chassis intrusion Reading FRU PROMS Chassis Logging Chassis logging consists of maintaining logs of chassis codes Boot codes Ac...

Page 80: ...ut power is supplied to the server All of the fans turn on when 48 V power is supplied to the system As shown in Figure 5 11 the fan behavior is related to the temperature state The fans go to high speed when the ambient temperature is anywhere above the normal operating range The front and rear fans go to high speed any time a chassis intrusion switch is triggered when removing a side cover Altim...

Page 81: ...DC power to the server Insufficient number of active bulk power supplies Insufficient number of I O fans Insufficient number of main fans Ambient temperature is in an OVERTEMP HIGH condition Unless one of the following conditions occurs 48 V DC power to the server is maintained A main fan failure causes there to be an insufficient number of main fans A I O fan failure causes there to be an insuffi...

Page 82: ...82 ...

Page 83: ...either hot pluggable nor hot swappable you must shut HP UX off in the nPartition where the CRU resides and you must power the CRU off before removing it For detailed instructions see Powering Off Hardware Components and Powering On the Server page 84 These CRUs include CD DVD DAT Drive PCA Front Panel Board PCI Power Module Safety and Environmental Considerations WARNING Before proceeding with any...

Page 84: ... anti static wrist strap such as those included in the ESD Field Service Kit Part number A3024 80004 The anti static bag cannot function as a static dissipating mat Do not use the anti static bag for any other purpose than to enclose a product Treat all assemblies components and interface connections as static sensitive When unpacking cards interfaces and other accessories that are packaged separa...

Page 85: ...nto its proper receptacle Label all power cords to indicate which receptacle each cord plugs in to Ensure that the cabinet power is powered off before disconnecting any power cords 7 Perform the hardware removal and replacement procedure for the powered off component Powering On the Server To power on the system after a repair follow these steps 1 If needed reconnect all power cords to the appropr...

Page 86: ...components within the server chassis CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions could result in damage to the server Figure 6 1 Top Cover Removing the Top Cover Figure 6 2 Top Cover Retaining Screws 86 Removing and Replacing Server Components ...

Page 87: ...uld easily slide into position Use a slow firm pressure to properly seat the cover 2 Tighten the retaining screws to secure the cover to the chassis Removing and Replacing a Side Cover It is necessary to remove and replace one or more of the covers to access the components within the server chassis CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD sa...

Page 88: ...curing the cover to the chassis 2 Slide the cover from the chassis Figure 6 5 Side Cover Removal Detail Replacing a Side Cover To replace a side cover follow these steps 1 Slide the cover in position The cover easily slides into position 2 To properly seat the cover use a slow firm pressure 88 Removing and Replacing Server Components ...

Page 89: ...inder of the internal disk drives are hot pluggable CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Figure 6 6 Disk Drive Location Removing a Disk Drive Figure 6 7 Disk Drive Detail To remove a disk drive follow these steps 1 Disengage the front locking latch on the disk drive by pushing the rel...

Page 90: ...ion the disk drive in the chassis 4 Slide the disk drive into the chassis Use a slow firm pressure to properly seat the connection 5 Depress the front locking latch to secure the disk drive in the chassis 6 Spin up the disk by entering one of the following commands diskinfo v dev rdsk cxtxdx ioscan f pvcreate vgcfgrestore Removing and Replacing a CD DVD DAT Drive The CD DVD DAT is located in the f...

Page 91: ...s before attempting this procedure Failure to follow ESD safety precautions can result in damage to the server Figure 6 8 CD DVD DAT Location Removing a CD DVD DAT Drive Figure 6 9 CD DVD DAT Detail Removing and Replacing a CD DVD DAT Drive 91 ...

Page 92: ... the cable during installation 1 Attach the rails and clips to the drive 2 Partially slide the drive into the chassis and connect the cables to the rear of the CD DVD DAT 3 Fully slide the drive into the chassis The drive easily slides into the chassis 4 To properly seat the drive use a slow firm pressure until the release latch locks Removing and Replacing a Front Smart Fan Assembly The front sma...

Page 93: ...hese steps 1 Remove the front bezel 2 Push the fan release pin away from the fan 3 Slide the fan away from the connector 4 Pull the fan away from the chassis Replacing a Front Smart Fan Assembly To replace a front smart fan assembly follow these steps 1 Position the fan assembly on the chassis fan guide pins 2 Slide the fan into the connector 3 Verify that the fan release pin is in the locked posi...

Page 94: ...ear Smart Fan Assembly LED Indications Description LED State Fan is at speed and in sync or not at speed less than six seconds On Green Fan is not keeping up with speed sync pulse for greater than six seconds Flashing Yellow Fan failed or stalled or has run slow or fast for greater than six seconds Flashing Red Fan is not installed or no power is applied to fan Off 94 Removing and Replacing Server...

Page 95: ... follow these steps 1 Carefully position the fan assembly on the chassis fan guide pins 2 Slide the fan into the connector 3 Verify that the fan release pin is in the locked position NOTE A green fan LED indicates the fan is operational Removing and Replacing a PCI X Smart Fan Assembly The PCI X smart fan assembly is located at the front of the PCI card cage toward the middle top portion of the se...

Page 96: ...n sync or not at speed less than six seconds On Green Fan is not keeping up with speed sync pulse for greater than six seconds Flashing Yellow Fan failed or stalled or has run slow or fast for greater than six seconds Flashing Red Fan is not installed or no power is applied to fan Off Removing a PCI X Smart Fan Assembly Figure 6 15 PCI X Smart Fan Assembly Detail To remove a PCI X smart fan assemb...

Page 97: ... 1 Carefully position the fan assembly in the chassis The fan easily slides into the chassis 2 To properly seat the connection use a slow firm pressure 3 Replace the top cover NOTE A green fan LED indicates the fan is operational Removing and Replacing a Bulk Power Supply The bulk power supply BPS is located in the front of the chassis The BPS is a hot swappable component CAUTION Observe all ESD s...

Page 98: ...e server might report an overcurrent condition and shut down Removing a BPS Figure 6 17 BPS Detail To remove a BPS follow these steps 1 Remove the front bezel 2 Pull the extraction levers located on the upper front outer portion of the BPS 98 Removing and Replacing Server Components ...

Page 99: ...mpty slot The BPS easily slides into the chassis 2 To properly seat the connection use a slow firm pressure 3 Ensure the BPS has seated by closing the extraction levers 4 Replace the front bezel NOTE A green BPS LED indicates the BPS is operational Removing and Replacing a PCI Power Module The PCI power module is located in the front of the chassis You must turn off system power to replace this CR...

Page 100: ...t strap 3 Visually inspect the replacement part for proper number and revision 4 Shut down the partition and power off the PCI domain 5 Remove the front bezel Table 6 4 PCI X Power Supply LEDs Description State Driven By LED All output voltages generated by the power supply are within limits On Green Each supply Power Power to the entire system has been removed Off For LED status in combination wi...

Page 101: ...these steps 1 Grasp the handle on the front of the power module 2 Slide and hold the locking tab to the right and pull the PCI module from the chassis Replacing a PCI Power Module To replace a PCI power module follow these steps 1 Slide the PCI power module into the chassis until the locking tab clicks and locks 2 Power on the system Use PE and PS commands to confirm success 3 Note the status of p...

Page 102: ...ure all the MRLs are closed before booting the server If OLAR reports that a slot is present and powered off but no OLAR operations to turn power on to that slot have succeeded even after the MRL is closed the MRL may have been left open during boot To clear this condition close the MRL for the PCI slot then power off the PCI slot using the rad o command This enables future OLAR operations to succ...

Page 103: ...slot Replacing the PCI Card To replace a PCI card follow these steps 1 Install the new replacement PCI card in the slot NOTE Online addition using the attention button does not perform the pre add sequence of olrad which uses the olrad a command 2 Flip the PCI MRL for the card slot to the closed position 3 Press the attention button The green power LED starts to blink 4 Wait for the green power LE...

Page 104: ...w the captive fastener on the common tray cage cover The cover has two ferrites with cables attached to it 6 Slide the common tray cage cover to the rear and lift Place the cable as far back as possible to enhance access to the front panel 7 Remove the front panel bezel by removing the two M3 screws After the screws are removed press the tab in the center of the bezel to release the bezel 8 Remove...

Page 105: ...angle of the board with your left hand After the first tab on the board is outside the cavity removal should proceed easily Figure 6 24 Front Panel Board Detail Replacing the Front Panel Board To remove the PCA front panel board follow these steps 1 Slide the front panel into its slot from inside the server 2 Angle the board so that the right side is at an angle Ensure that the power switch does n...

Page 106: ...Figure 6 25 Front Panel Board Cable Location on Backplane 106 Removing and Replacing Server Components ...

Page 107: ... RPM SCSI Disk A9880A A9897 69001 A9897 64001 72 GB 15K RPM SCSI Disk A9881A A9898 69001 A9898 64001 146 GB 10K RPM Disk A9882A C5686 69204 C5686 67204 Removable DAT 40i DDS4 Tape Drive FANS N A A6752 67029 Assy Smart Fan Front Rear qty 4 N A A6752 67030 PCI Smart Fan Assembly qty 6 KITS N A A6752 67011 Removable Media Rail Kit N A A7027 67001 Side Top Covers Kit Graphite MISCELLANEOUS A6752 69113...

Page 108: ...108 ...

Page 109: ... This section provides electrical specifications for HP Integrity rx7620 servers Grounding The site building shall provide a safety ground for each AC service entrance to all cabinets Install a protective earthing PE conductor that is identical in size insulation material and thickness to the branch circuit supply conductors The PE conductor must be green with yellow stripes The earthing conductor...

Page 110: ...0 6903 System Power Specifications Table B 4 lists the AC power requirements for an HP Integrity rx7620 server These tables provide information to help determine the amount of AC power needed for your computer room Table B 4 AC Power Specifications Comments Value Requirements 200 208 220 230 240 VAC rms Nominal input voltage 50 60 Hz Frequency range minimum maximum 1 Number of phases Per line cord...

Page 111: ...es to the server Environmental Specifications This section provides the environmental power dissipation noise emission and airflow specifications for HP Integrity rx7620 servers Temperature and Humidity The cabinet is actively cooled using forced convection in a Class C1 modified environment Operating Environment The system is designed to run continuously and meet reliability goals in an ambient t...

Page 112: ...r at the faceplate tail of each PCI card Standby Cooling Several components within the chassis consume significant amounts of power while the system is in standby mode The system fans run at 1541 rpm or 38 of full speed during standby to remove the resulting heat from the cabinet The fans within the power supply operate at full speed during standby Typical Power Dissipation and Cooling Table B 5 T...

Page 113: ...in Table B 5 NOTE When determining power requirements consider any peripheral equipment that will be installed during initial installation or as a later update See the applicable documentation for such devices to determine the power and air conditioning that is required to support these devices Maximum power is the sum of the worst case power consumption of every subsystem in the box and should be...

Page 114: ...2 lb 1 0 kg 1 DVD 6 40 lb 2 90 kg 1 6 lb 0 73 kg 4 Disk Drive 131 lb 59 42 kg 131 lb 59 42 kg 1 Chassis with skins and front bezel cover 244 56 lbs 111 75 Total weight Table B 7 Weight Summary Weight kg Multiply By Quantity Component 27 8 lb 12 61 kg Cell Boards weight varies PCI Card 18 lb 8 2 kg Power Supply BPS 2 2 lb 1 0 kg DVD 1 6 lb 0 73 kg Disk Drive 131 lb 59 42 kg Chassis with skins and f...

Page 115: ...C Broadcast a message to all users of the MP command handler TE Display list of MP connected users WHO Display and Set Locator LED status LOC Table C 2 lists the server status commands Table C 2 Status Commands Description Command Display partition cell assignments CP Display entity status DE Display devices on bus DU Display the list of available commands HE Display LAN connected console status L...

Page 116: ...file fields ID Display network interface information IF Modify command interface inactivity time out IT Configure LAN connections LC Display LAN connected console status LS Enable Disable Interpartition Security PARPERM Modify default Partition for this login session PD Re key complex profile lock RL Reset MP bus device RU Display and set MP remote access SA Configure security options and access c...

Page 117: ...plan grid to define the location of the equipment that will be installed in your computer room NOTE Photocopying typically changes the scale of drawings copied If any templates are copied then all templates and floor plan grids must also be copied Computer Room Layout Plan Use the following procedure to create a computer room layout plan 1 Remove several copies of the floor plan grid 2 Cut and joi...

Page 118: ...Attach a reduced copy of the completed floor plan to the site survey HP installation specialists use this floor plan during equipment installation Figure D 2 Cabinet Template 118 Site Preparation Guidelines ...

Page 119: ...Figure D 3 Planning Grid Computer Room Layout Plan 119 ...

Page 120: ...Figure D 4 Planning Grid 120 Site Preparation Guidelines ...

Page 121: ...Figure D 5 Planning Grid Computer Room Layout Plan 121 ...

Page 122: ...Figure D 6 Planning Grid 122 Site Preparation Guidelines ...

Page 123: ...Figure D 7 Planning Grid Computer Room Layout Plan 123 ...

Page 124: ...124 ...

Page 125: ...ements 110 configuration 78 console 78 core I O card 78 CP 115 D DATE 115 DC 115 DF 115 DI 115 di Display command 63 dimensions and weights 109 DIMMs 22 memory 22 disk 67 89 90 internal 27 55 removing and replacing 89 90 DL 115 document overview 13 du display MP bus topology command 62 E EL 115 electrical specifications 109 electrostatic discharge 84 environmental considerations 83 ER 115 ESD prec...

Page 126: ...nt Code 63 PDH riser board 23 PE 115 Platform Dependent Code PDC 78 power 85 applying cabinet 62 cabinet switch 63 housekeeping 57 62 power cords 110 power requirements component 110 Processor Dependent Code PDC 63 PS 115 PWRGRD 115 R RE 115 Reflection 1 56 62 RL 115 RonI Lifter 35 RR 115 RS 115 RS 232 78 RU 115 S safety considerations 83 serial display device connecting 56 57 recommended windows ...

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