Troubleshooting 60
Troubleshooting
Troubleshooting resources
The
HP ProLiant Servers Troubleshooting Guide
provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a
language:
•
English (
http://www.hp.com/support/ProLiant_TSG_en
)
•
French (
http://www.hp.com/support/ProLiant_TSG_fr
)
•
Italian (
http://www.hp.com/support/ProLiant_TSG_it
)
•
Spanish (
http://www.hp.com/support/ProLiant_TSG_sp
)
•
German (
http://www.hp.com/support/ProLiant_TSG_gr
)
•
Dutch (
http://www.hp.com/support/ProLiant_TSG_nl
)
•
Japanese (
http://www.hp.com/support/ProLiant_TSG_jp
)
The
HP BladeSystem c-Class Enclosure Troubleshooting Guide
provides procedures and solutions for
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To
view the guide, see the HP website (
http://www.hp.com/support/BladeSystem_Enclosure_TSG_en
).
Pre-diagnostic steps
WARNING:
To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT:
This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
1.
Review the important safety information (on page
61
).
2.
Gather symptom information (on page
62
).
3.
Prepare the server for diagnosis (on page
62
).
4.
Use the Start diagnosis flowchart (on page
64
) to begin the diagnostic process.
