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HP ProLiant ML350p Gen8, Maintenance And Service Manual

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HP ProLiant ML350p Gen8 Maintenance And Service Manual Download Page 79

 

Component identification  79 

 

Item 

Description 

Status 

1 

Power On/Standby button 

and system power LED 

Solid green = System on 

Flashing green (1 Hz/cycle per sec) = Performing power on sequence 

Solid amber = System in standby 
Off = No power present* 

2 

NIC status LED 

Solid green = Link to network 

Flashing green (1 Hz/cycle per sec) = Network active 

Off = No network activity 

3 

Health LED 

Solid green = Normal 
Flashing amber = System degraded 

Flashing red (1 Hz/cycle per sec) = System critical 

Fast-flashing red (4 Hz/cycles per sec) = Power fault** 

4 

UID button/LED 

Solid blue = Activated 
Flashing blue (1 Hz/cycle per sec) = Remote management or 

firmware upgrade in progress 

Off = Deactivated 

 

*Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has 

occurred, or the power button cable is disconnected. 
**To identify components in a degraded or critical state, see the Systems Insight Display LEDs ("

Systems Insight Display 

assembly

" on page 

53

), check iLO/BIOS logs, and reference the server troubleshooting guide. 

 

Rear panel components 

 

     

Item 

Description 

1 

Power supply 4 

2 

Power supply 3 

3 

Power supply 2 

4 

Power supply 1 

5 

PCIe slot 1 (Processor 1) 

6 

PCIe slot 2 (Processor 1) 

7 

PCIe slot 3 (Processor 1) 

Summary of Contents for ProLiant ML350p Gen8

Page 1: ...shoots servers and storage systems This document is intended for experienced IT professionals or end users with no or prior hardware setup experience HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 661081 008 January 2014 Edition 8 ...

Page 2: ...in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks of Intel Corporation in the U S and other countries ...

Page 3: ...ity bezel 27 Remove the tower bezel 27 Remove the rack bezel 27 Extend the server from the rack 28 Access panel 29 Air baffle 30 PCI air baffles 30 Fan blank 31 Fan 32 Fan cage 33 Tower feet 34 Component box blank 35 Drive blank 36 Drive 36 Optical drive cage 37 Optical drive 38 Front I O assembly 39 Power supply blank 40 Power supply module 41 Power supply backplane 41 Expansion board 44 Graphic ...

Page 4: ...s Insight Display LEDs 84 Systems Insight Display LED combinations 84 SAS and SATA device numbers 85 Hot plug drive LED definitions 87 Fans 87 FBWC module LEDs P222 P420 P420i P421 P822 88 RPS riser board connectors 89 Cabling 91 Server data cabling 91 Media device data cabling 92 Optical drive cabling 92 Specifications 93 Environmental specifications 93 Server specifications 93 Power supply speci...

Page 5: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Page 6: ...ine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pièces seules Votre garantie limitée HP peut inclure un service de garantie pièces seules Dans ce cas les pièces de ...

Page 7: ... Self Repair um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile für die das Customer Self Repair Verfa...

Page 8: ...tegorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser r...

Page 9: ...orieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te v...

Page 10: ...ependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no p...

Page 11: ...Customer self repair 11 No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Page 12: ...Customer self repair 12 ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...5 1 Front bezel 667267 001 Mandatory1 2 Second optical drive cage 670612 001 Optional2 3 Fan cage 667255 001 Optional2 4 Fan blank 667262 001 Mandatory1 5 Fan louver 667258 001 Optional2 6 PCI air baffles 2 667280 001 Mandatory1 7 System air baffle 667256 001 Mandatory1 8 Bezel ear kit 667274 001 Mandatory1 a Bezel ear right b Bezel ear left ...

Page 16: ...P exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé Ces pièces sont identifiées par la mention Non dans le Catalogue illustré 1 Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio 2 Optional Opzionali Parti la cui riparazione d...

Page 17: ...reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3 No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze ...

Page 18: ... 660183 001 Mandatory1 f HP 1200 W CS Platinum Plus 94 efficiency 660185 001 Mandatory1 14 Heatsink 667268 001 Optional2 15 Processors a 1 8 GHz Intel Xeon E5 2650L processor 8C 70 W 670534 001 Optional2 b 1 8 GHz Intel Xeon E5 2603 processor 4C 80 W 670533 001 Optional2 c 1 8 GHz Intel Xeon E5 2603v2 processor 4C 80 W 730243 001 Optional2 d 2 0 GHz Intel Xeon E5 2650 processor 8C 95 W 670526 001 ...

Page 19: ... Optional2 r 2 6 GHz Intel Xeon E5 2650v2 processor 8C 95 W 730238 001 Optional2 s 2 6 GHz Intel Xeon E5 2630v2 processor 8C 80 W 730240 001 Optional2 t 2 7 GHz Intel Xeon E5 2680 processor 8C 130 W 670522 001 Optional2 u 2 7 GHz Intel Xeon E5 2697v2 processor 12C 130 W 730245 001 Optional2 v 2 8 GHz Intel Xeon processor E5 2680v2 115W 730235 001 Optional2 w 2 9 GHz Intel Xeon E5 2667 processor 6C...

Page 20: ... rank x4 735302 001 Mandatory1 q 8 GB PC3 14900E 13 dual rank x8 715271 001 Mandatory1 r 8 GB PC3 14900R 13 dual rank x4 715273 001 Mandatory1 s 8 GB PC3 14900R 13 single rank x4 735303 001 Mandatory1 t 16 GB PC3L 12800R 11 dual rank x4 715284 001 Mandatory1 u 16 GB PC3 14900R 13 dual rank x4 715274 001 Mandatory1 v 16 GB PC3L 10600R 9 dual rank x4 664692 001 Mandatory1 w 16 GB PC3 12800R 11 dual ...

Page 21: ... le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés 2 Optional Facultatif Pièces pour lesquelles la réparation par le client est facultative Ces pièces sont également conçues pour permettre au client d effectuer lui même la réparation Toutefois si vous demandez à HP de remplacer ces pièces l intervention ...

Page 22: ...titución de estos componentes Dichos componentes se identifican con la palabra No en el catálogo ilustrado de componentes 1 Mandatory Verplicht Onderdelen waarvoor Customer Self Repair verplicht is Als u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening 2 Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen z...

Page 23: ...Illustrated parts catalog 23 ...

Page 24: ... static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to ind...

Page 25: ...ing jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of personal inj...

Page 26: ...LED changes from amber to green Power down the server Before powering down the server for any upgrade or maintenance procedures perform a backup of critical server data and programs IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method ini...

Page 27: ...bezel This server has a removable bezel that must be unlocked and opened before accessing the hard drives The bezel must be kept closed during normal server operations 1 Using the key provided with the server unlock the bezel with a clockwise turn 2 Remove the tower bezel Remove the rack bezel 1 If installed remove the security bezel on page 27 2 Power down the server on page 26 ...

Page 28: ...the rack IMPORTANT If the server is installed in a telco rack remove the server from the rack to access internal components 1 Pull down the quick release levers on each side of the server 2 Extend the server from the rack WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the ...

Page 29: ...emoved Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power c...

Page 30: ...rce b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 5 Remove the access panel Access panel on page 29 6 Remove the air baffle To replace the component reverse the removal procedure PCI air baffles To remove the component 1 D...

Page 31: ... component reverse the removal procedure Fan blank To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 ...

Page 32: ...7 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 5...

Page 33: ...ove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the serv...

Page 34: ...procedure Tower feet NOTE This procedure applies to tower servers only To remove the component 1 Open and remove the bezel Remove the tower bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server ...

Page 35: ...removal procedure Component box blank To remove the component 1 For tower models open and remove the bezel Remove the tower bezel on page 27 2 For rack models do the following a If installed remove the security bezel on page 27 b Power down the server on page 26 c Remove all power i Disconnect each power cord from the power source ...

Page 36: ...he component box blank To replace the component reverse the removal procedure Drive blank To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if install remove the security bezel on page 27 2 Remove the drive blank To replace the component reverse the removal procedure Drive ...

Page 37: ... the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 For tower models do the following a Place the server on a flat level surface with the access panel facing up b Remove the access panel Access panel on p...

Page 38: ...e the component reverse the removal procedure Optical drive To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source ...

Page 39: ...e on page 30 7 Remove the fan cage 8 Disconnect and remove the optical drive power and data cables 9 Remove the optical drive To replace the component reverse the removal procedure Front I O assembly To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 P...

Page 40: ...n page 28 b Remove the access panel Access panel on page 29 c Release thumbscrews and remove the rack bezel 6 Remove the air baffle Air baffle on page 30 7 Remove the fan cage 8 Remove the front I O module assembly To replace the component reverse the removal procedure Power supply blank Remove the blank To replace the component reverse the removal procedure ...

Page 41: ...nect each power cord from the server 4 Access the product rear panel 5 If removing a DC power supply first remove the grounding wire 6 Remove the power supply WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it To replace the component reverse the removal procedure Power supply backplane CAUTION To prevent improper...

Page 42: ...surface with the access panel facing up o For rack models extend the server from the rack on page 28 5 Access the product rear panel 6 Remove all power supply modules from the power supply cage Power supply module on page 41 WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it 7 Remove the screws and slide the power...

Page 43: ...Removal and replacement procedures 43 o Four bay power supply configuration 8 Loosen the two thumbscrews and remove the power supply backplane from the cage o Two bay power supply backplane board ...

Page 44: ...bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend...

Page 45: ...release the retaining lever on the system board and then remove the card from the system To replace the component reverse the removal procedure Graphic card adapter To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 ...

Page 46: ... the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 5 Remove the access panel Access panel on page 29 6 Remove the air baffle Air baffle on page 30 7 Loosen the screws and then remove the graphic card bracket 8 Open the PCI retainer latch ...

Page 47: ...torage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the se...

Page 48: ...ng o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 5 Remove the access panel Access panel on page 29 6 Remove the air baffle Air baffle on page 30 7 Disconnect the capacitor pack cable from the cache module 8 Remove the cache module To replace the component reverse the removal procedure FBWC ca...

Page 49: ...llowing o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the ...

Page 50: ...om the power source b Disconnect each power cord from the server 4 For tower models do the following a Place the server on a flat level surface with the access panel facing up b Remove the access panel Access panel on page 29 5 For rack models do the following a Extend the server from the rack on page 28 b Remove the access panel Access panel on page 29 c Release thumbscrews and remove the rack be...

Page 51: ...backplane and remove it from the cage To replace the component reverse the removal procedure LFF drive backplane To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power ...

Page 52: ...he access panel facing up b Remove the access panel Access panel on page 29 5 For rack models do the following a Extend the server from the rack on page 28 b Remove the access panel Access panel on page 29 c Release thumbscrews and remove the rack bezel 6 Disconnect all cables from the drive backplane 7 Using a T 15 screwdriver remove the screws that secure the LFF drive cage to the server 8 Remov...

Page 53: ...ack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 For tower models do the following a Place the server on a flat level surface with the access panel facing up b Remove the access panel Access panel on page 29 5 For rack models do the fol...

Page 54: ...ack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 5 Remove t...

Page 55: ...ocedures 55 7 Open the heatsink retaining levers 8 Remove the heatsink To replace the heatsink 1 Use the alcohol swab to remove all the existing thermal grease from the processor Allow the alcohol to evaporate before continuing ...

Page 56: ...o one of the following o For tower models return the server to an upright position and then install the bezel o For rack models slide the server back into the rack 7 Connect each power cord to the server 8 Connect each power cord to the power source 9 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to gree...

Page 57: ... 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 5 Remove the access panel Access panel on page 29 6 Remove the air baf...

Page 58: ... server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed CAUTION To prevent possible server overheating always populate processor socket 2 with a processor and a heatsink or...

Page 59: ... the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 5 Remove the access panel Access panel on page 29 6 Remove the air baffle Air baffl...

Page 60: ...Removal and replacement procedures 60 8 Remove the heatsink 9 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Page 61: ... not touch the bottom of the processor especially the contact area To install a processor 1 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED ...

Page 62: ...he socket CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Use the alcoho...

Page 63: ...l power to the system The system power LED changes from amber to green 13 Do one of the following o For tower models install the bezel o For rack models if removed install the security bezel DIMMs CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up To remove the component 1 Do one...

Page 64: ...NT If replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the powe...

Page 65: ...le Air baffle on page 30 7 Remove the fan cage 8 Remove all DIMMs DIMMs on page 63 9 Remove any installed PCI cards 10 Remove the PCI card support bracket on both sides 11 Disconnect all cables connected to the system board 12 Open the heatsink retaining levers ...

Page 66: ...Removal and replacement procedures 66 13 Remove the heatsink 14 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Page 67: ...lways install the processor socket cover after removing the processor from the socket Do not tilt or slide the processor when lowering the processor into the socket CAUTION Removal of the processor or heatsink renders the thermal layer between the processor and heatsink useless Clean the component with the provided alcohol swab then add thermal grease 16 Loosen the four system board thumbscrews 17...

Page 68: ...al and replacement procedures 68 To replace the system board 1 Install the spare system board 2 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Page 69: ...ation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 5 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket t...

Page 70: ...aining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 7 Install the processor socket cover onto the processor socket of the failed system board 8 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to...

Page 71: ...17 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green 18 Do one of the following o For tower models install the bezel o For rack models if removed install the security bezel After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup se...

Page 72: ...vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for thi...

Page 73: ...der HP Trusted Platform Module The TPM is not a customer removable part CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM boar...

Page 74: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Page 75: ...dware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the la...

Page 76: ...nefit from proactive notification but do not need proactive service delivery and integration with a management platform HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Syst...

Page 77: ...AS SATA drives 8 3 Serial number iLO information pull tab 4 Optical drive 5 USB connectors 4 The serial number iLO information pull tab is double sided The top side shows the server serial number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis ...

Page 78: ...formation pull tab 4 Optical drive 5 USB connectors 4 The serial number iLO information pull tab is double sided The top side shows the server serial number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis Front panel LEDs and buttons ...

Page 79: ... Power fault 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected To identify components in a degraded or critical state see the Systems Insight Displa...

Page 80: ...IC connector 2 16 NIC connector 1 17 USB connectors 4 18 Video connector 19 PCIe slot 5 Processor 2 20 PCIe slot 6 Processor 2 21 PCIe slot 7 Processor 2 22 PCIe slot 8 Processor 2 23 PCIe slot 9 Processor 2 Rear panel LEDs Item Description Status 1 NIC activity LED Green or flashing green Network activity Off No network activity 2 NIC link LED Green Linked to network Off No network connection ...

Page 81: ...tely Off Deactivated 5 iLO 4 link LED Green Linked to network Off No network connection 6 iLO 4 activity LED Green or flashing green Network activity Off No network activity System board components Item Description 1 Slot 1 PCIe3 x16 8 4 1 2 Slot 2 PCIe3 x8 4 1 3 Slot 3 PCIe3 x16 16 8 4 1 4 Slot 4 PCIe3 x8 4 1 5 Processor 1 DIMM slots 6 Smart Array P420i memory cache module 7 Mini SAS connectors 2...

Page 82: ...ity is enabled On iLO 4 security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Reserved S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant RO...

Page 83: ...formation which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI handler and generate a crash dump log do one of the following Use the iLO Virtual NMI feature Short the NMI header System board components on page 81 For more information see the HP website http www hp com support NMI ...

Page 84: ... Off Normal All other LEDs Amber Failure Off Normal IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Systems Insight Display LED combinations When the health LED on the front panel illuminates either amber or red the serve...

Page 85: ...an has failed or is missing and no longer meets the minimum fan requirements Power supply amber Red Amber Only one power supply installed and in standby mode Power supply fault System board fault Power supply amber Amber Green Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redundant power supply Redundant power supply fault Power suppl...

Page 86: ...recommends that you populate drive bays starting with the lowest SAS or SATA device number Drives are numbered from left to right in each component box Component boxes are numbered 1 through 3 from bottom to top SFF drives LFF drives ...

Page 87: ...ot cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not...

Page 88: ... 4 Fan 4 Primary FBWC module LEDs P222 P420 P420i P421 P822 The FBWC module has three single color LEDs one amber and two green The LEDs on the cache module installed on a storage controller are duplicated on the reverse side of the module to facilitate status viewing 1 Amber 2 Green 3 Green Interpretation Off Off Off The cache module is not powered ...

Page 89: ...the drives Off Flashing 1 Hz Off A backup is in progress Off On Off The current backup is complete with no errors Flashing 1 Hz Flashing 1 Hz Off The current backup failed and data has been lost Flashing 1 Hz Flashing 1 Hz On A power error occurred during the previous or current boot Data might be corrupt Flashing 1 Hz On Off An overtemperature condition exists Flashing 2 Hz Flashing 2 Hz Off The ...

Page 90: ...ification 90 Item Connector Description 2 J9 Drive backplane bay 1 optical drive power connector 3 J5 Drive backplane bay 2 power connector 4 J6 Drive backplane bay 3 power connector 5 J8 Graphic card power connector ...

Page 91: ...Cabling 91 Cabling Server data cabling Item Description 1 Optical drive connector 2 Drive cage 1 SAS connector 2 3 Drive cage 1 SAS connector 1 4 SATA connector 5 SAS connector 6 SAS connector ...

Page 92: ...abling 92 Media device data cabling Item Description 1 Optical drive connector 2 Optical drive connector 3 Optical drive connector 4 SATA connector 5 SATA connector 6 SATA connector Optical drive cabling ...

Page 93: ...itude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Server specifications Specification Value Dimensions Rack model Height 21 8 cm 8 58 in Depth 73 22 cm 28 83 in Width 48 26 cm 19 00 in Tower model Height 46 2 cm 18 19 in Depth 74 00 cm 29 13 in Width 21 8 cm 8 58 in Weight Rack model Maximum 50 06 kg 110 36 lbs Minimum 27 63 kg 60 91 ...

Page 94: ...00V AC input 1725 at 200V AC input Power supply output Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input HP 460 W Platinum Plus Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input curr...

Page 95: ...0 W Platinum Plus Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 8 5 A at 100 VAC 4 1 A at 200 VAC Rated input power 831 W at 115V AC input 808 W at 230V AC input Btus per hour 2878 at 100V AC input 2834 at 115V AC input 2769 at 200V AC input 2758 at 230V AC input Power sup...

Page 96: ...C input Btus per hour 3060 at 100V AC input 3380 at 115V AC input 4503 at 200V AC input 4485 at 230V AC input Power supply output Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input ...

Page 97: ...wer supply CSR Customer Self Repair FBWC flash backed write cache iLO Integrated Lights Out IML Integrated Management Log LFF large form factor LRDIMM load reduced dual in line memory module NMI nonmaskable interrupt NVRAM nonvolatile memory ORCA Option ROM Configuration for Arrays PCIe Peripheral Component Interconnect Express ...

Page 98: ...ant Support Pack RBSU ROM Based Setup Utility RPS redundant power supply SAS serial attached SCSI SATA serial ATA SFF small form factor SID Systems Insight Display SIM Systems Insight Manager TPM Trusted Platform Module UID unit identification USB universal serial bus ...

Page 99: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 100: ...an cage 33 fans 32 87 FBWC capacitor pack 48 features 77 firmware upgrade utility troubleshooting 74 front I O assembly 39 front panel components 77 front panel LEDs 78 G graphics card option 45 H hard drive blanks 36 hard drive LEDs 87 hard drives determining status of 87 heatsink 54 heatsink levers 57 HP iLO 77 HP Insight Diagnostics 75 HP Insight Diagnostics survey functionality 75 HP Insight R...

Page 101: ...rver warnings and cautions 25 specifications server 93 static electricity 24 symbols on equipment 24 system board battery 72 system board components 81 system board replacement 64 system components 18 77 system configuration settings 82 system maintenance switch 82 Systems Insight Display 53 Systems Insight Display LEDs 84 T technical support 5 temperature requirements 93 tower bezel removing 27 t...

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