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HP ProLiant ML310 Generation 5p, User Manual

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HP ProLiant ML310 Generation 5p User Manual Download Page 95

 Troubleshooting 

95 

 

OS Boot Problems Flowchart 

Symptoms: 

• 
• 

• 
• 

Server does not boot a previously installed operating system 

Server does not boot SmartStart 

Possible Causes: 

Corrupted operating system 

Hard drive subsystem problem 

   

Item Refer 

to 

1 

HP ROM-Based Setup Utility User Guide 
(

http://www.hp.com/servers/smartstart

) 

2 

"POST Problems ("POST Problems Flowchart" on page 

93

)" 

3 

• 

"Hard Drive Problems" in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or 
on the HP website (

http://www.hp.com/support

). 

• 

Controller documentation

 

4 

"HP Insight Diagnostics (on page 

73

)" 

5 

• 

"Loose Connections (on page 

85

)"  

• 

"CD-ROM and DVD Drive Problems" in the HP ProLiant 
Servers Troubleshooting Guide located on the 
Documentation CD or on the HP website 
(

http://www.hp.com/support

). 

• 

Controller documentation

 

6 

Server user guide or setup and installation guide, located on 
the Documentation CD or the HP website 
(

http://www.hp.com/products/servers/platforms

) 

7 

• 

"Operating System Problems" in the HP ProLiant Servers 
Troubleshooting Guide located on the Documentation CD or 
on the HP website (

http://www.hp.com/support

). 

• 

"Contacting HP Technical Support or an Authorized 
Reseller" in the HP ProLiant Servers Troubleshooting Guide 
located on the Documentation CD or on the HP website 
(

http://www.hp.com/support

). 

 

Summary of Contents for ProLiant ML310 Generation 5p

Page 1: ...HP ProLiant ML310 Generation 2 Server User Guide February 2005 First Edition Part Number 378289 001 ...

Page 2: ...s subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty HP ProLiant ML310 Generation 2 Server User Guide February 2005 First Edition Part Number 378289 001 Audience Assumptions This document is for the person who installs administer...

Page 3: ...erver Operations 21 Powering Up the Server 21 Powering Down the Server 21 Unlocking the Tower Bezel 22 Removing the Access Panel 22 Server Setup 25 Optional Installation Services 25 Rack Planning Resources 26 Optimum Environment 27 Space and Airflow Requirements 27 Temperature Requirements 28 Power Requirements 29 Electrical Grounding Requirements 30 Rack Warnings and Cautions 30 Identifying Tower...

Page 4: ...bling 57 Server Cabling 57 Hot Plug SCSI Cabling 57 Non Hot Plug SCSI Cabling 58 Hot Plug SATA Cabling 59 Non Hot Plug SATA Cabling 59 SAS Cabling 60 Server Software and Configuration Utilities 61 Configuration Tools 61 SmartStart Software 61 HP ROM Based Setup Utility 63 Array Configuration Utility 65 Option ROM Configuration for Arrays 66 HP ProLiant Essentials Rapid Deployment Pack 66 Re Enteri...

Page 5: ...on 84 Service Notifications 85 Loose Connections 85 Diagnostic Steps 85 Start Diagnosis Flowchart 86 General Diagnosis Flowchart 88 Power On Problems Flowchart 90 POST Problems Flowchart 93 OS Boot Problems Flowchart 95 Server Fault Indications Flowchart 98 ROMPaq Disaster Recovery 101 Manual Recovery 101 Other Information Resources 102 Regulatory Compliance Notices 103 Regulatory Compliance Ident...

Page 6: ...ent Notice 109 Taiwan Battery Recycling Notice 110 Electrostatic Discharge 111 Preventing Electrostatic Discharge 111 Grounding Methods to Prevent Electrostatic Discharge 112 Server Specifications 113 Server Specifications 113 Environmental Specifications 113 Technical Support 115 Related Documents 115 HP Contact Information 115 Before You Contact HP 116 Acronyms and Abbreviations 117 Index 121 ...

Page 7: ...anel Components 9 Rear Panel LEDs and Buttons 10 System Board Components 11 System Board LEDs 13 System LEDs and Internal Health LED Combinations 14 SCSI IDs 16 Hot Plug SCSI Hard Drive LEDs 17 Hot Plug SCSI Hard Drive LED Combinations 18 Identifying Fans 19 Front Panel Components Item Description 1 Power button ...

Page 8: ... health LED 6 USB connectors 2 7 Bezel lock 8 CD ROM drive indicator LED 9 CD ROM drive ejector button Front Panel LEDs and Buttons Item Description Status 1 Power on Standby button N A 2 Power on Standby LED Amber System has AC power and is in standby mode Green System has AC power and is turned on Off System has no AC power ...

Page 9: ...ivity LED embedded NIC only Green Linked to network Flashing green Linked with activity on the network Off No network connection 5 Internal system health LED Green Normal system on Amber System health is degraded Red System health is critical Off Normal system off Rear Panel Components Item Description 1 Power cord connector 2 Mouse connector 3 Keyboard connector 4 Serial connector ...

Page 10: ...Description 5 Video connector 6 USB connectors 2 7 RJ 45 Ethernet connector 8 Parallel connector Rear Panel LEDs and Buttons Item Description Status 1 10 100 1000 NIC link LED On Link Off No link 2 10 100 1000 NIC standby LED Flashing Activity Off No activity ...

Page 11: ... 13 PCI Express x4 slot 5 DIMM slot 3 Channel B 14 PCI X slot 2 6 DIMM slot 2 Channel A 15 PCI X slot 1 7 DIMM slot 1 Channel A 16 RJ 45 connector 8 IDE connector 17 USB connectors 2 9 SATA connector 18 Serial video parallel ports x8 PCI Express cards are supported but will run at x4 speeds System Maintenance Switch The system maintenance switch SW1 is a six position switch that is used for system...

Page 12: ...n override Off No function On Clears power on password and administrator password S6 Invalidate configuration Off Normal On ROM treats system configuration as invalid When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information B...

Page 13: ... multibit error has occurred 3 Single bit error Off Normal Amber Single bit error limit has been exceeded 4 DIMM 4 failure Off Normal Amber DIMM 4 has failed or is missing 5 DIMM 3 failure Off Normal Amber DIMM 3 has failed or is missing 6 DIMM 2 failure Off Normal Amber DIMM 2 has failed or is missing 7 DIMM 1 failure Off Normal Amber DIMM 1 has failed or is missing ...

Page 14: ...experiencing a health event Combinations of illuminated system LEDs and the internal health LED indicate system status NOTE The system management driver must be installed in order for the internal health LED to provide pre failure and warranty conditions The front panel health LEDs indicate only the current hardware status In some situations HP SIM may report server status differently than the hea...

Page 15: ...hreshold DIMM in slot X is in a pre failure condition DIMM bank error all slots in one bank Amber Red The bank is not populated entirely or DIMMs do not all match within the bank DIMM failure all slots Amber Red No valid or usable memory is installed in the system The banks are not populated in the correct order System temperature alert Amber Red System temperature has exceeded OS cautionary level...

Page 16: ...16 HP ProLiant ML310 Generation 2 Server User Guide SCSI IDs Item Description 0 SCSI ID 0 1 SCSI ID 1 2 SCSI ID 2 3 SCSI ID 3 ...

Page 17: ...ty Flashing High activity on the drive or drive is being configured as part of an array Off No drive activity 2 Online status On Drive is part of an array and is currently working Flashing Drive is actively online Off Drive is offline 3 Fault status On Drive failure Flashing Fault process activity Off No fault process activity ...

Page 18: ...apacity expansion On Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations Either 1 the drive is part of an array ...

Page 19: ...Server Component Identification 19 Identifying Fans Item Description 1 System fan 2 Processor fan ...

Page 20: ......

Page 21: ...to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Shut down the OS as directed by the OS documentation 2 Press the Power On Standby button to place th...

Page 22: ...moving the Access Panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods without the access panel Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server if p...

Page 23: ...on page 22 4 Loosen the two captive thumbscrews 5 Slide the access panel toward the rear of the server and remove from the server After installing hardware options replace the access panel Be sure that the panel is locked into place securely before powering up the server ...

Page 24: ......

Page 25: ...neers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to ...

Page 26: ...ll HP branded or Compaq branded 9000 10000 and H9 series racks A summary of the content of each resource follows Custom Builder is a web based service for configuring one or many racks Rack configurations can be created using A simple guided interface Build it yourself mode For more information refer to the HP website http www hp com products configurator The Installing Rack Products video provide...

Page 27: ...and Airflow Requirements Tower Server In a tower configuration leave at least a 7 6 cm 3 in clearance space at the front and back of the server for proper ventilation Rack Server To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack Leave a minimum clearance of 76 2 cm 30 in in front of the rack Leave a minimum cleara...

Page 28: ...nt and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in When vertical space in the rack is not filled by a server or rack component the gaps ...

Page 29: ...A 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having ...

Page 30: ...stall the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associat...

Page 31: ...y or equipment damage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING When inst...

Page 32: ...t is unstable when not fastened to the rails WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off...

Page 33: ...tents of the server shipping carton include Server Power cord Keyboard Not all SKUs Mouse Hardware documentation Documentation CD and software products In addition to the supplied items you may need Hardware options Operating system or application software PDU Installing Hardware Options Install any hardware options before initializing the server For options installation information refer to the o...

Page 34: ...ure that you attach the video cable to the video connector on the rear of the RILOE II board The standard video connector on the server rear panel is not used when the RILOE II board is installed For more information refer to the HP Remote Insight Lights Out Edition II User Guide Item Description 1 Power cord connector 2 Mouse connector 3 Keyboard connector 4 Serial connector 5 Video connector 6 U...

Page 35: ...xtends from the server Powering Up and Configuring the Server To power up the server press the Power On Standby button While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually Press the F8 key when prompted during the array controller initialization to configure the array controller u...

Page 36: ... reboot the server Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Ess...

Page 37: ...ption is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any i...

Page 38: ...OM go to the HP website http www hp com support To remove the component 1 Power down the server 2 Remove the access panel Removing the Access Panel on page 22 3 Disconnect the fan cable from the system board 4 Loosen the four heatsink retaining screws CAUTION Heatsink retaining screws should be removed in diagonally opposite pairs in an X pattern CAUTION The pins on the processor socket are very f...

Page 39: ...o replace the component 1 Open the processor retaining bracket 2 Place the processor into the processor socket 3 Close the processor locking lever CAUTION To prevent possible server malfunction or damage to the equipment be sure to align the processor pins with the corresponding holes in the socket ...

Page 40: ...eatsink for installation a If reusing the heatsink clean the bottom of the heatsink with the provided alcohol pad then apply a thin layer of thermal grease to the top of the processor NOTE HP recommends ShinEtsu G751 thermal grease compound for this server b If installing a new heatsink remove the protective covering 5 Install the heatsink fan assembly 6 Tighten the four heatsink retaining screws ...

Page 41: ... server memory by installing PC 3200 DDR SDRAM DIMMs with Advanced ECC The system supports up to four DIMMs for a maximum of 4 GB Refer to System Board Components on page 11 for DIMM slot locations and bank assignments DIMM Installation Guidelines Observe the following guidelines when installing additional memory DIMMs installed in the server must be Unbuffered DDR DRAM 2 5 volts 64 bits wide and ...

Page 42: ...ecommends dual channel interleaved mode configurations Slot 1A Slot 2A Slot 3B Slot 4B Total Memory Mode 128 MB 128 MB Single channel 128 MB 128 MB 256 MB Dual channel interleaved 128 MB 128 MB 128 MB 384 MB Dual channel asymmetric 128 MB 128 MB 128 MB 128 MB 512 MB Dual channel interleaved 256 MB 256 MB Single channel 256 MB 256 MB 512 MB Dual channel interleaved 512 MB 512 MB Single channel 512 ...

Page 43: ... drives hot plug SAS hard drives and hot plug SATA hard drives Hot plug SATA hard drives are interchangeable with hot plug SAS hard drives when the optional SAS controller SAS Controller on page 50 is installed Hard Drive Model Drives Supported Additional Required Components Non hot plug SATA SATA N A Non hot plug SCSI SCSI N A Hot plug SATA SAS SATA SAS SAS controller required for hot plug SAS ha...

Page 44: ...move the component 1 Power down the server 2 Remove the access panel Removing the Access Panel on page 22 3 Disconnect the power and data cables from the rear of the hard drive 4 Remove the drive cage from the chassis 5 Remove the six Torx screws that secure the drive cage to the chassis ...

Page 45: ...Hardware Options Installation 45 6 Remove the hard drive To replace the component 1 Install the non hot plug SATA hard drive into the drive cage ...

Page 46: ...h the six 6 Torx screws 3 Connect the data and power cables to the rear of the installed hard drive Non Hot Plug SCSI Hard Drive To remove the component 1 Power down the server 2 Remove the access panel Removing the Access Panel on page 22 3 Disconnect the power and data cables from the rear of the hard drive ...

Page 47: ...Hardware Options Installation 47 4 Remove the drive cage from the chassis 5 Remove the six Torx screws that secure the drive cage to the chassis 6 Remove the hard drive To replace the component ...

Page 48: ... Server User Guide 1 Install the non hot plug SCSI hard drive into the drive cage 2 Install the drive cage into the chassis and secure with the six Torx screws 3 Connect the data and power cables to the rear of the installed hard drive ...

Page 49: ...N To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Determine the status of the hard drive from the hot plug hard drive LEDs Hot Plug SCSI Hard Drive LED Combinations on page 18 Hot Plug SCSI Hard Drive LEDs on page 17 2 Back up all server data on the hard drive 3 Disconnect the cables from the hot plug SATA ...

Page 50: ... hard drive LEDs Hot Plug SCSI Hard Drive LED Combinations on page 18 Hot Plug SCSI Hard Drive LEDs on page 17 4 Resume normal server operations SAS Controller To install the component 1 Power down the server 2 Remove the access panel Removing the Access Panel on page 22 3 Remove the expansion slot cover Expansion Slot Cover on page 54 ...

Page 51: ...controller 6 Be sure the SAS cable is properly connected to the SAS controller and drive backplane Removing the CD ROM Drive Before installing the drive option kit the CD ROM drive must be removed To remove the component 1 Power down the server 2 Remove the access panel Removing the Access Panel on page 22 3 Disconnect the cables from the rear of the CD ROM drive ...

Page 52: ...h the front of the server 5 Remove the CD ROM drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank DVD ROM Drive To install the component 1 Power down the server 2 Remove the access panel Removing the Access Panel on page 22 ...

Page 53: ...ver supports USB devices including but not limited to CD ROM drives Diskette drives Keyboard Mouse For other operating systems the ROM provides USB support for a keyboard mouse and diskette drives which do not support USB but not for CD ROM drives ROM legacy USB support is available during POST and while the operating system is running The maximum device support is two USB keyboards two USB mouse ...

Page 54: ...e cable connector on the system board Expansion Boards The server supports PCI PCI X and PCI Express expansion boards Slot Expansion card type Connector Capable speed 1 PCI X 64 bit 3 3 volt 100 MHz 2 PCI X 64 bit 3 3 volt 100 MHz 3 PCI Express x8 x4 4 PCI 32 bit 3 3 volt 33 MHz Expansion Slot Cover 1 Power down the server 2 Remove the access panel Removing the Access Panel on page 22 ...

Page 55: ...ion board installed To replace the component reverse the removal procedure Installing Expansion Boards CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards 1 Power down the server 2 Remove the access panel Removing the Access Panel on page 22 3 Remove the expansion slot cover Expansion Slo...

Page 56: ...Generation 2 Server User Guide 4 Install the expansion board and press it down to seat 5 Connect any required internal or external cables to the expansion board Refer to the documentation that ships with the expansion board ...

Page 57: ... Cabling 58 Hot Plug SATA Cabling 59 Non Hot Plug SATA Cabling 59 SAS Cabling 60 Server Cabling This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance Hot Plug SCSI Cabling Item Cable Description 1 Power cable ...

Page 58: ...58 HP ProLiant ML310 Generation 2 Server User Guide Item Cable Description 2 SCSI cable Non Hot Plug SCSI Cabling Item Cable Description 1 SCSI cable 2 Power cable ...

Page 59: ...Server Cabling 59 Hot Plug SATA Cabling Item Cable Description 1 Power cable 2 SATA cable Non Hot Plug SATA Cabling ...

Page 60: ...60 HP ProLiant ML310 Generation 2 Server User Guide Item Cable Description 1 SATA cable 2 Power cable SAS Cabling Item Cable Description 1 Power cable 2 SAS cable ...

Page 61: ...tStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including Configuring hardware using embedded configuration ...

Page 62: ...ting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server de...

Page 63: ...r Guide on the HP website http h18004 www1 hp com products servers management toolkit documentatio n html HP ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include Configuring system devices and installed options Displaying system information Selecting the primary boot controller Configuring memory options Language selectio...

Page 64: ... ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives Installed Drives Used RAID ...

Page 65: ...view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com servers smartstart Array Configuration Utility ACU is a browser based ...

Page 66: ...gn RAID levels and establish online spare configurations The utility provides support for the following functions Configuring one or more logical drives using physical drives on one or more SCSI buses Viewing the current logical drive configuration Deleting a logical drive configuration If you do not use the utility ORCA will default to the standard configuration For more information regarding arr...

Page 67: ... and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always matc...

Page 68: ...ating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPaq Utility Flash ROM enable...

Page 69: ...tools Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information refer to the HP website http h18000 www1 hp com support files index html Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original f...

Page 70: ...status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative task...

Page 71: ...ents which do not provide native USB support For more information on ProLiant USB support refer to the HP website http h18004 www1 hp com products servers platforms usb support html Internal USB Functionality An internal USB connector is available for use with USB drive keys only The internal connector shares the same bus with the front external USB connector and connecting a device to both the fr...

Page 72: ...ver refer to the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration Survey Utility is installed with every SmartStart assisted installation or can be installed through the HP PSP Array Diagnostic Utility ADU i...

Page 73: ...ds hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HP SIM From within Survey Utility From within operating system specific IML viewers For NetWare IML Viewer For Windows IML Viewer For Linux IML Viewer Application From within HP Insight Diag...

Page 74: ...ed with the SmartStart CD If you do not use the SmartStart CD to install an operating system drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support IMPORTANT Always perform a backup before installing or updating device drivers Resource Paqs Resource Paqs are oper...

Page 75: ...l and Proactive Notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http h18023 www1 hp com solutions pcsolutions pcn html Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warran...

Page 76: ......

Page 77: ...ce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server 2 Extend or remove the server from the rack 3 Remove the access panel Re...

Page 78: ...d battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 79: ...gnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General Diagnosis Flowchart on page 88 The General Diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts IMPORTANT This guide provides information for multiple servers Some informat...

Page 80: ...ergy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduc...

Page 81: ...delines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and Cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubles...

Page 82: ...nent is extended for any reason WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the po...

Page 83: ...is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Preparing the Server for Diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation Environmental Specifications on page 113 for required environmental conditi...

Page 84: ...or value added software and drivers required during the troubleshooting process HP recommends you have access to the server documentation Environmental Specifications on page 113 for server specific information Symptom Information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed...

Page 85: ...gh the tray Be sure each device is properly seated If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Diagnostic Steps To effectively troubleshoot a proble...

Page 86: ...ations Flowchart on page 98 The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions Start Diagnosis Flowchart Use the following flowchart to start the diagnostic process Item Refer to 1 General Diagnosis Flowchart on page 88 2 Power On Problems Flowchart on page 90 3 POST Problems Flowchart on pag...

Page 87: ...Troubleshooting 87 ...

Page 88: ...p www hp com products servers platforms 6 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Server Information You Need in the HP ProLiant Servers Troubleshooting Guide locat...

Page 89: ...Troubleshooting 89 ...

Page 90: ...to 1 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 2 HP Insight Diagnostics on page 73 3 Loose Connections on page 85 4 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 73 or in the HP P...

Page 91: ...r on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 System Open Circuits and Short Circuits in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 92: ...92 HP ProLiant ML310 Generation 2 Server User Guide ...

Page 93: ... Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 KVM or RILOE documentation 4 Loose Connections on page 85 5 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http w...

Page 94: ...94 HP ProLiant ML310 Generation 2 Server User Guide ...

Page 95: ...n 4 HP Insight Diagnostics on page 73 5 Loose Connections on page 85 CD ROM and DVD Drive Problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 7 Ope...

Page 96: ...he HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 9 General Diagnosis Flowchart on page 88 ...

Page 97: ...Troubleshooting 97 ...

Page 98: ... Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 4 System Management Homepage http h18013 www1 hp com products servers management ag ents index html 5 Power On Problems Power On Problems Flowchart...

Page 99: ...in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms ...

Page 100: ...100 HP ProLiant ML310 Generation 2 Server User Guide ...

Page 101: ...If successful a sequence of ascending audible beeps is generated If unsuccessful a sequence of descending audible beeps is generated and you need to repeat the disaster recovery process 5 Power down the server 6 Remove the ROMPaq diskette 7 Power up the server Powering Up the Server on page 21 Manual Recovery To manually set the server for ROMPaq disaster recovery 1 Power down the server 2 Remove ...

Page 102: ...enance switch to Off 10 Repeat steps 5 and 6 Other Information Resources For additional troubleshooting information refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD For information on warranties and service and support upgrades Care Pack services refer to the HP website http www hp com support ...

Page 103: ...e 108 Laser Compliance 108 Battery Replacement Notice 109 Taiwan Battery Recycling Notice 110 Regulatory Compliance Identification Numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and info...

Page 104: ...ng the interference potential of the device as well as additional operating instructions for the user FCC Rating Label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class...

Page 105: ...one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of Conformity for Products Marked with the FCC Logo United...

Page 106: ...y to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Mouse Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must a...

Page 107: ...king is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Canadian Notice Avis Canadien Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Can...

Page 108: ...product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation ...

Page 109: ...s manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery Replacement Notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do...

Page 110: ...otice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal ...

Page 111: ...ther conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before remov...

Page 112: ... percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the ...

Page 113: ...installed 16 5 kg 36 24 lb Input Requirements Specifications Rated input voltage 100 VAC to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input current 10 A 100 V to 5 A 200 V Rated input power 1000 W BTUs per hour 2730 Power Supply Output Specifications Rated steady state power 320 W Maximum peak power 350 W Height 100 to 127 VAC is required for 10 A 200 to 240 VAC is required for 5 A Enviro...

Page 114: ...oncondensing Specification Operating 20 to 80 Non operating 20 to 90 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa ...

Page 115: ...to the HP website http www hp com For HP technical support In North America Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com Outside North A...

Page 116: ...ave the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level ...

Page 117: ...ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery DDR double data rate DIMM dual inline memory module ECC error checking and correcting HBA host bus adapter IEC International Electrotechnical Commission ...

Page 118: ...d Management Log IPL initial program load IRQ interrupt request LDAP Lightweight Directory Access Protocol MPS multi processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NMI non maskable interrupt ...

Page 119: ...uration for Arrays PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM Based Setup Utility RILOE II Remote Insight Lights Out Edition II ...

Page 120: ...SAS serial attached SCSI SATA serial advanced technology attachment SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification VHDCI very high density cable interconnect WOL Wake on LAN ...

Page 121: ...er 115 disaster recovery 101 auto configuration process 64 diskette drive 7 53 Automatic Server Recovery ASR 68 diskette drive connectors 11 Autorun Menu 61 drive bays 7 drive LEDs 17 18 B drivers 74 duplex SCSI hard drive configuration 16 battery 11 77 109 DVD ROM drive 52 bezel removing 22 bezel tower 22 E BIOS Serial Console 65 BIOS upgrade 68 electrical grounding requirements 30 boot options 6...

Page 122: ...ard drives types supported 43 Management Agents 70 hardware options installation 33 37 management tools 67 Health Driver 17 68 memory 42 health LEDs 8 17 memory slot LEDs 13 14 help resources 115 memory slots 11 HP Insight Diagnostics 73 mouse compliance statement 106 HP ProLiant Essentials Foundation Pack 36 70 mouse connector 9 HP ProLiant Essentials Rapid Deployment Pack 66 N HP Systems Insight...

Page 123: ...es number 103 power requirements 29 server fault indications flowchart 98 power supplies 9 10 server features and options 37 power supply LEDs 10 14 server setup 25 power supply zone fans 19 service notifications 85 powering up 21 35 63 shipping carton contents 33 power on password 19 simplex SCSI hard drive configuration 16 PPM failure LEDs 14 18 site requirements 27 PPM slots 11 SmartStart Autor...

Page 124: ...ems Insight Manager 70 T Taiwan battery recycling notice 110 tape drives 7 technical support 115 telephone numbers 115 temperature requirements 28 113 temperature overtemperature LED 13 14 tools 9 troubleshooting 79 U UID LEDs 7 8 9 10 USB connectors 9 USB support 71 utilities 63 65 66 68 69 70 72 73 V ventilation 27 video connector 9 W warnings 81 website HP 115 ...

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