HP ProLiant ML310 G3 1TB, Administration Manual

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Maintenance and service documentation
For speci fi c documentation for the maintenance and servicing of the ML310 storage server, refer to the
HP ProLiant ML310 Generation 3 Server Maintenance and Service Guide . To obtain this guide, go
to http://www.hp.com/servers/ml and click ML310 . Under the Support category, click Support &
Documents . Under the Resources for HP ProLiant ML310 G3 Server series category, select the link
Manuals (guides, supplements, addendums, ) . Scroll through the listings to your speci fi c document.
Customer self repair
HP’s customer self-repair program offers you the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you so that you can replace them. Using this program,
you can replace parts at your own convenience.
This convenient, easy-to-use program:
• Lets an HP support specialist diagnose and assess whether a replacement part is required to
address a system problem. The specialist also determines whether you can replace the part.
• Provides replacement parts that are express-shipped. Most in-stock parts are shipped the very
same day you contact HP. You may be required to send the defective part back to HP, unless
otherwise instructed.
• Is available for most HP products currently under warranty or contract. For information on the
warranty service, refer to the HP web site http://h18004.www1.hp.com/products/servers/
platforms/warranty/index.html .
For more information about HP’s customer self-repair program, contact your local service provider. For the
North American program, refer to the HP web site http://www.hp.com/go/selfrepair .
Firmware updates
Firmware is software that is stored in Read-Only Memory (ROM). Firmware is responsible for the behavior
of the system when it is fi rst switched on and for passing control of the server to the operating system.
When referring to the fi rmware on the system board of the server, it is called the System ROM or the
BIOS. When referring to the fi rmware on another piece of hardware con fi gured in the server, it is called
Option ROM. ProLiant servers have hard drives, Smart Array Controllers, Remote Insight Lights-Out
Edition (RILOE), Remote Insight Lights-Out Edition II (RILOE II) and Integrated Lights-Out options that
have fi rmware that can be updated.
It is important to update the fi rmware (also called “ fl ashing the ROM”) as part of regular server
maintenance. In addition, checking for speci fi c fi rmware updates in between regular updates helps to
keep the server performing optimally. HP recommends checking for a fi rmware update before sending a
part back to HP for replacement.
Certi fi cate of Authenticity
The Certi fi cate of Authenticity (COA) label is used to:
• Upgrade the factory-installed operating system using the Microsoft Upgrade program for license
validation.
• Reinstall the operating system because of a failure that has permanently disabled it.
The COA label location varies by server model. On rack-mounted server models, the COA label is
located either on the front section of the right panel or on the right front corner of the top panel. On
tower models, the COA label is located toward the rear of the top panel of the server.
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Troubleshooting, servicing, and maintenance