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HP ProLiant EC200a User Manual Download Page 48

 

Troubleshooting  48 

Troubleshooting 

Troubleshooting resources 

The 

HPE ProLiant Easy Connect Managed Hybrid Server Troubleshooting Guide

 

(

http://www.hpe.com/support/EC-TSG

) provides procedures for resolving common problems and 

comprehensive courses of action for fault isolation and identification, issue resolution, and software 

maintenance. 
For the latest server support information, see the Hewlett Packard Enterprise ProLiant Easy Connect 

Support Portal (

https://support.prolianteasyconnect.com

). 

Summary of Contents for ProLiant EC200a

Page 1: ...n who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 856709 002 September 2016 Edition 2 ...

Page 2: ...warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein ...

Page 3: ...e the server from the mounting docking hardware 16 Remove the server from the cradle 16 Remove the server from the wall mount 17 Remove the server from the storage expansion unit 17 Remove the access panel 18 Install the access panel 19 Setup 20 Optimum environment 20 Operating environmental requirements 20 Power requirements 20 Electrical grounding requirements 21 Managed Hybrid Service reminders...

Page 4: ...45 UEFI System Utilities 45 USB support 46 Redundant ROM support 46 Change control and proactive notification 46 Troubleshooting 48 Troubleshooting resources 48 System battery replacement 49 System battery information 49 Replacing the system battery 49 Replace the system battery 53 Warranty and regulatory information 55 Warranty information 55 Regulatory information 55 Safety and regulatory compli...

Page 5: ... server is unable to make a valid WAN connection 4 Drive LED Flashing white Ongoing drive activity Off No drive activity This LED reflects the status of the drives installed in the server and in the storage expansion unit 5 LAN LED Solid white The server is able to make a valid LAN connection Off The server is unable to make a valid LAN connection 6 Health LED Solid white Normal Flashing amber Sys...

Page 6: ...r and is plugged into a power source When all LEDs described in this table flash simultaneously a power fault has occurred For more information see Front panel LED power fault codes on page 6 Front panel LED power fault codes The following table provides a list of power fault codes and the subsystems that are affected Not all power faults are used by all servers Subsystem Front panel LED behavior ...

Page 7: ...he server rear panel Use your mobile device to scan the QR code label to display the server mobile product page This page contains links to server setup information spare part numbers QuickSpecs troubleshooting resources and other useful product links Rear panel LEDs and button Item Description Status 1 Reset button Enter server recovery mode on page 8 2 NIC link LED Green Network link Off No netw...

Page 8: ...upport prolianteasyconnect com During recovery mode the system will first attempt to perform a graceful shutdown of the operating system soft reset If the soft reset attempt fails the system will proceed to a hard reset Bottom components Item Description 1 Dock connector for storage expansion unit installation 2 M 2 SSD compartment ...

Page 9: ...r 10 System maintenance switch 11 Ambient temperature sensor connector 12 Drive 1 power connector System maintenance switch Do not change any of the system maintenance switch settings unless directed by HPE ProLiant Easy Connect Support https support prolianteasyconnect com Position Default Function S1 Off Off iLO 4 security is enabled On iLO 4 security is disabled S2 Off Off System configuration ...

Page 10: ...d You can access the redundant ROM by setting S1 S5 and S6 to On When the system maintenance S6 switch is set to the On position the system will erase all system configuration settings from both CMOS and NVRAM on the next reboot Clearing CMOS NVRAM or both delete configuration information Be sure to configure the server properly to prevent data loss Drive numbering Drive numbering for the server D...

Page 11: ... slot for a server in the desktop position Use a Kensington cable lock Kensington security slot for a server installed in the cradle Use a Kensington cable lock Kensington security slot in the wall mount Use a Kensington noncable lock or a cable lock that includes a wall mount anchor ...

Page 12: ...Component identification 12 Kensington security slot in the storage expansion unit Use a Kensington cable lock Fan location Fan location in the server ...

Page 13: ...Component identification 13 Fan location in the storage expansion unit ...

Page 14: ...oper cooling and thermal damage do not operate the server or the storage expansion unit unless all device bays are populated with either a component or a blank CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge Hardware operations remi...

Page 15: ...ct com 2 Verify that the system power LED on the server is red Front panel LEDs and button on page 5 A red system power LED means that the server is in standby mode Auxiliary power is still present in the system in this mode Power down a clustered system 1 Do one of the following o Before performing hardware maintenance on one of the servers in a clustered pair press and release the Power On Stand...

Page 16: ...ensington security lock For more information see the Kensington security lock documentation 2 Connect all peripheral cables to the server 3 Connect the power adapter to the server and then connect the power cord to the AC source 4 Secure the power cord and rear panel cables based on the standard cable management practices 5 Do one of the following o Power up a single server system on page 14 o Pow...

Page 17: ...re you perform this procedure make sure that you have a No 2 Phillips screwdriver available 1 Hold the top side of the server and the bottom side of the storage expansion unit and then carefully turn the assembly over to access the bottom side of the storage expansion unit 2 Remove the server from the storage expansion unit a Pull the latch on the rear of the storage expansion unit b Loosen the ca...

Page 18: ... d Return the assembly to an upright position e Remove the server from the storage expansion unit Remove the access panel Before you perform this procedure make sure that you have a No 2 Phillips screwdriver available 1 Loosen the captive screws ...

Page 19: ...nt of the server and then lift it from the server Install the access panel Before you perform this procedure make sure that you have a No 2 Phillips screwdriver available 1 Slide the access panel toward the rear of the server 2 Tighten the captive screws ...

Page 20: ...r piece of equipment where liquid is stored Not be in a place where the server might be bumped scratched or disturbed Be within an area that is ideally locked or at minimum not accessible by unauthorized personnel Be within patching distance directly or via cable management cross patches of the location of the WAN connection and the switch that supplies the office room floor ports Power requiremen...

Page 21: ...cking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Managed Hybrid Service reminders The Managed Hybrid Service contract includes all of the required onsite server maintenance provided that the server has been supplied as a part of the HPE Easy Connect solution Do not attempt to open the cha...

Page 22: ...t Operating environmental requirements on page 20 Do not connect the power cord to the power source yet Install the server on the mounting docking hardware If you intend to set up the server in a cradle wall mount or storage expansion unit do one of the following Install the server in the cradle Installing the server in the cradle on page 23 Install the server in the wall mount Installing the serv...

Page 23: ...ing any installation procedure Improper grounding can cause electrostatic discharge Installing the server in the cradle Process overview 1 Prepare the server for hardware installation or removal on page 16 2 If the server is installed in a wall mount or on a storage expansion unit o Remove the server from the wall mount on page 17 o Remove the server from the storage expansion unit on page 17 3 In...

Page 24: ...ing the wall mount on a hollow wall Wall marker Level Electric drill Small wire brush for cleaning the pilot holes No 2 Phillips screwdriver Hammer Process overview 1 Determine the location for the wall mount on page 25 2 Prepare the server for hardware installation or removal on page 16 3 If the server is installed in a cradle or on a storage expansion unit o Remove the server from the cradle on ...

Page 25: ...ad to thermal damage Consider the effort required for installing and removing the server from the wall mount for servicing as well as the rear panel cabling connections Make sure that there is a reliable power source within 1 50 m 4 92 ft of the server location Do not install the wall mount where the combined weight of the server and the wall mount 5 89 kg 12 99 lb cannot be supported Install the ...

Page 26: ... drill to bore pilot holes with a diameter of 7 920 mm 0 312 in and depth of at least 50 8 mm 2 00 in b Use a hammer to install the anchors in the pilot holes 4 In the stud side mounting holes use a drill to bore pilot holes with a diameter of 3 175 mm 0 125 in and depth of at least 50 8 mm 2 00 in Wall anchors are not required on these locations 5 Use a small wire brush to clean the right pilot h...

Page 27: ...Hardware options installation 27 6 Install the wall mount screws halfway through into the top mounting positions 7 Install the wall mount ...

Page 28: ...tion 28 8 Install the wall mount screws halfway through into the bottom mounting positions 9 Completely tighten all four wall mount screws Install the wall mount on a brick concrete wall 1 Mark all four screw mounting positions ...

Page 29: ... to ensure that the mounting positions are perfectly straight 2 Install the wall mount anchors a On all four mounting positions use a drill to bore pilot holes with a diameter of 7 920 mm 0 312 in and depth of at least 50 8 mm 2 00 in b Use a small wire brush to clean the pilot holes ...

Page 30: ...Hardware options installation 30 c Use a hammer to install the anchors in the pilot holes 3 Install the wall mount screws halfway through into the top mounting positions ...

Page 31: ...Hardware options installation 31 4 Install the wall mount 5 Install the wall mount screws halfway through into the bottom mounting positions ...

Page 32: ...inside the wall mount a Route the power cord through the bottom opening of the wall mount b Place the power adapter inside the wall mount c Route the adapter cord through the top opening of the wall mount with the grommet extended out of the opening 2 If the power source location is higher than the wall mount do the following to position the power adapter inside the wall mount a Place the power ad...

Page 33: ...f the power cord inside the wall mount 5 Install the server in the wall mount a Orient the server in a vertical position with the rear panel parallel to the retention latch b Insert the two hooks on the bottom side of the wall mount into the corresponding openings on the server c Align and insert the two posts on the wall mount into the corresponding openings on the server d To ensure that the ret...

Page 34: ...stalling the storage expansion unit after the date when the initial server deployment is completed To minimize disruption to the IT operation of the user Perform steps 1 and 5 during the normal work business hours for the user Perform steps 2 4 outside of the normal work business hours for the user 1 The authorized MSP reseller opens a support ticket notifying HPE of the required configuration and...

Page 35: ...nsion unit into the corresponding openings on the bottom of the server 3 Tilt the server down until the two posts on top of the storage expansion unit seat into the corresponding openings on the bottom of the server This docking action attaches the server to the storage expansion unit However the assembly is NOT yet locked into place 4 Hold the top side of the server and the bottom side of the sto...

Page 36: ...les to the server 3 The server storage expansion assembly requires a higher wattage rating than the 120 W provided by the power adapter that shipped with the server Use the 180 W power adapter included in the option kit instead a Connect the power adapter to the server b Connect the power cord to the adapter c Connect the power cord to the power source 4 Secure the power cord and rear panel cables...

Page 37: ...the cables is clear to minimize the risk of the cables becoming inadvertently disconnected from the servers o Make sure that cable path is free from any active equipment such as a switch or hub o Position the cables so that someone will not accidentally pull or trip over them It is critical that the Ethernet CAT5e cables between the server cluster are not disconnected even briefly while the server...

Page 38: ...Hardware options installation 38 Retain the screws for later use 2 Remove the RJ 45 port blank Retain the blank for future use ...

Page 39: ...n the rear screw holes of the communication board to the middle frame and then press down on the front end of the board until it clicks into place 4 Install the RJ 45 port spacer Ensure that the spacer is flush against the rear panel surface ...

Page 40: ... 2 If the server was removed from the cradle wall mount or storage expansion unit do one of the following o Install the server in the cradle on page 23 o Install the server in the wall mount on page 32 o Install the server on the storage expansion unit on page 35 Servers attached to storage expansion units must be positioned adjacent to each other and not on top of each other 3 If removed install ...

Page 41: ...rdware options installation 41 4 For detailed initial setup instructions for single server or HA server deployment go to the HPE ProLiant Easy Connect Support Portal https support prolianteasyconnect com ...

Page 42: ...ecisions about cabling the server and hardware options to optimize performance CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Drive cabling Item Description 1 Server drive 2 SATA power Y cable 2 Server drive 1 SATA power Y cable ...

Page 43: ...Cabling 43 Fan cabling Ambient temperature sensor cabling ...

Page 44: ...platform Any necessary system updates are also downloaded and applied The Commissioning Console allows IT experts to prepare the configuration of a new server The configuration is held and verified in the Hewlett Packard Enterprise cloud management platform ahead of being downloaded to the server during installation Both these consoles are designed for IT experts familiar with server and network c...

Page 45: ... maintains the servers As a result many of the Gateway Control Console settings need never be changed by the end user or IT administrators For more information on this console see the HPE ProLiant Easy Connect Gateway Console Guide on the Hewlett Packard Enterprise website http www hpe com support EC GCG Utilities and features UEFI System Utilities The UEFI System Utilities is embedded in the syst...

Page 46: ...with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Change control and proactive notification The HPE ProLiant Easy Connect server ...

Page 47: ...he reliability of the server and the availability privacy and integrity of their data Urgent software patches and security updates are not subject to the predetermined schedule Always apply urgent software patches and security updates as soon as possible after Hewlett Packard Enterprise identifies resolves and tests the patches and updates ...

Page 48: ...w hpe com support EC TSG provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance For the latest server support information see the Hewlett Packard Enterprise ProLiant Easy Connect Support Portal https support prolianteasyconnect com ...

Page 49: ...the server no longer automatically displays the correct date and time then replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years Replacing the system battery Required tools No 2 Phillips screwdriver Flat nose pliers small Process overview 1 Prepare the server for hardware installation or removal on page 16 2 If the server is installed in a cr...

Page 50: ...System battery replacement 50 Retain the screws for later use b Remove the RJ 45 port spacer Retain the blank for future use ...

Page 51: ...Replace the system battery on page 53 6 If removed install the communication board a Align the rear screw holes of the communication board to the middle frame and then press down on the front end of the board until it clicks into place b Install the RJ 45 port spacer ...

Page 52: ...ent 52 Ensure that the spacer is flush against the rear panel surface c Align the rear screw holes of the RJ 45 port bracket to the middle frame and then install the screws according to the numbering indicated on the bracket ...

Page 53: ...Install the server in the cradle on page 23 o Install the server in the wall mount on page 32 o Install the server on the storage expansion unit on page 35 9 Prepare the server for operation on page 16 Replace the system battery 1 Locate the battery on the system board System board components on page 9 2 Slightly push the metal tab and then use the small flat nose pliers to remove the system batte...

Page 54: ...placement 54 3 Slightly push the metal tab then install the system battery in the socket For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 55: ...g Warranties Regulatory information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Repres...

Page 56: ...g point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 GS Gloss declaration The product is not suitable for use at visual display workplaces according to 2 of the German Ordinance for ...

Page 57: ...ic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance i...

Page 58: ...95 All temperature ratings shown are for sea level An altitude derating of 1 0 C per 304 8 m 1 8 F per 1000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Mechanical specifications Specification Value Height 4 95 cm 1 95 in Depth 25 40 cm 10 00 in Width 25 40 cm 10 00 in Weight approximate values Server minimum 1 55 kg 3 42 lb Server maximum 3 69 kg 8 13 lb Server with storage exp...

Page 59: ...mponents Websites Hewlett Packard Enterprise Information Library http www hpe com info enterprise docs Hewlett Packard Enterprise Support Center http www hpe com support hpesc Contact Hewlett Packard Enterprise Worldwide http www hpe com assistance Customer Self Repair http www hpe com support selfrepair Customer Self Repair Hewlett Packard Enterprise products are designed with many Customer Self ...

Page 60: ...délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic Hewlett Packard Enterprise ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR Hewlett Packard Enterprise vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le ...

Page 61: ...entro quattro ore è offerta con un supplemento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise Nel materiale fornito con una parte di ricambio CSR Hewlett Packard Enterprise specifica se il cliente deve restituire dei component Qualora sia richiesta la resa ad Hewlett Packard Enterpr...

Page 62: ... la fase de diagnóstico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewlett Packard Enterprise identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes cuya reparación...

Page 63: ... onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie is gewenst belt u het Hewlett Packard Enterprise Support ...

Page 64: ... ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise Nos casos em que isso for necessário é preciso enviar a...

Page 65: ...Support and other resources 65 ...

Page 66: ...Support and other resources 66 ...

Page 67: ...Support and other resources 67 ...

Page 68: ...mer Self Repair HA high availability IEC International Electrotechnical Commission iLO Integrated Lights Out LFF large form factor MSP managed service provider NVRAM nonvolatile memory PDU power distribution unit POST Power On Self Test QR code quick response code SATA serial ATA SSD solid state device ...

Page 69: ...Acronyms and abbreviations 69 UEFI Unified Extensible Firmware Interface UID unit identification UPS uninterruptible power system ...

Page 70: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 71: ... slot locations 9 docking options 23 24 34 documentation feedback 70 drive cable data 42 drive cable power 42 drive cabling 42 drive LED 5 drive numbering 10 drive SATA power Y cable cabling 42 drives adding 34 drives determining status of 5 E electrical grounding requirements 21 electrostatic discharge 57 environmental requirements 20 58 environmental specifications 58 EuroAsian Economic Commissi...

Page 72: ...formation 55 requirements airflow 21 requirements electrical grounding 21 requirements environmental 20 requirements power 20 requirements site 20 reset button location 6 ROM redundancy 46 S safety considerations 55 57 safety information 55 SATA cabling 42 SATA connectors 9 server installation 20 server options installing 23 server setup 20 22 server shipping carton contents 22 server specificatio...

Page 73: ...etermining location 25 wall mount installing 24 32 wall mount removing server from 17 WAN LED 5 WAN connector 6 warnings 14 warranty information 55 website Hewlett Packard Enterprise 59 website HPE ProLiant Easy Connect Support Portal 59 weight 58 Wi Fi LED 5 ...

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