HP ProLiant DL380e Gen8 Maintenance And Service Manual Download Page 15

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Customer self repair 15

Summary of Contents for ProLiant DL380e Gen8

Page 1: ...ic tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes that you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 676140 006 May 2015 Edition 6 ...

Page 2: ...s Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Links to third party websites take you outside the HP website HP has no control over and is not responsible for information outside HP com Microsoft and Windows are trademarks of the Microsoft group of companies Intel and Xeon are regist...

Page 3: ...ver from the rack 34 Hot plug drive blanks 35 Hot plug drive 35 Power supply blank 36 Power supply 36 Access panel 37 Optical drive blank 38 Optical drive 38 Optical drive bracket 39 Optical drive cage 40 Air baffle 42 Front drive cage assembly 43 Hot plug fan blank and module 44 Fan population guidelines 44 Removing a hot plug fan blank or module if the server is installed in a ball bearing rail ...

Page 4: ...urvey functionality 83 HP Insight Remote Support software 83 HP ROM Based Setup Utility 84 Integrated Management Log 84 USB support and functionality 84 USB support 84 Internal USB functionality 85 External USB functionality 85 Automatic Server Recovery 85 Component identification 86 Front panel components 86 Front panel LEDs and buttons 88 Rear panel components 89 Rear panel LEDs and buttons 91 P...

Page 5: ... W CS Platinum Hot plug Power Supply 94 efficiency 119 HP 460 W CS Platinum Plus Hot plug Power Supply 94 efficiency 120 HP 750 W CS Gold Hot plug Power Supply 92 efficiency 120 HP 750 W CS Platinum Hot plug Power Supply 94 efficiency 121 HP 750 W CS Platinum Plus Hot plug Power Supply 94 efficiency 121 HP 750 W CS Titanium Hot plug Power Supply 96 efficiency 121 HP 750 W CS 48 V DC Hot plug Power...

Page 6: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Page 7: ...ine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pièces seules Votre garantie limitée HP peut inclure un service de garantie pièces seules Dans ce cas les pièces de ...

Page 8: ... Self Repair um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile für die das Customer Self Repair Verfa...

Page 9: ...tegorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser r...

Page 10: ...gorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te ...

Page 11: ...ependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no p...

Page 12: ...Customer self repair 12 No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...ion Spare part number Customer self repair on page 6 1 Secondary PCI riser cage 688037 001 Optional2 2 Primary PCI riser cage 684895 001 Optional2 3 GPU retaining brackets 684901 001 Mandatory1 a Secondary GPU bracket b Primary GPU bracket 4 Access panel a Access panel for the 8 LFF 8 SFF and 8 8 SFF drive models 687951 001 Mandatory1 b Access panel for the 12 LFF and 25 SFF drive models 687952 00...

Page 17: ...antie applicable à votre produit 3 No Non Certaines pièces HP ne sont pas conçues pour permettre au client d effectuer lui même la réparation Pour que la garantie puisse s appliquer HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé Ces pièces sont identifiées par la mention Non dans le Catalogue illustré 1 Mandatory Obbligatorie Parti che devono essere necessariamente ...

Page 18: ...w rekening 2 Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3 No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door...

Page 19: ...Illustrated parts catalog 19 ...

Page 20: ...e low profile riser board 684898 001 Mandatory1 b PCIe riser board without SAS support 684897 001 Mandatory1 c PCIe riser board with SAS support 684896 001 Mandatory1 d PCIe riser board for the secondary PCI riser cage 687962 001 Mandatory1 15 System battery 234556 001 Optional2 16 System board assemblies include alcohol pad and thermal compound System board assembly for Intel Xeon E5 2400 process...

Page 21: ...947 001 Mandatory1 d 2 TB MDL hard drive 653948 001 Mandatory1 e 3 TB MDL hard drive 653959 001 Mandatory1 SATA drives a 80 GB EV solid state drive 734563 001 Mandatory1 b 100 GB MLC EM solid state drive 653968 001 Mandatory1 c 120 GB EV solid state drive 718300 001 Mandatory1 d 200 GB MLC EM solid state drive 653969 001 Mandatory1 e 240 GB EV solid state drive 741239 001 Mandatory1 f 240 GB EV so...

Page 22: ...ndatory1 h 300 GB 15 000 rpm ENT hard drive 653960 001 Mandatory1 i 400 GB SLC solid state drive 653962 001 Mandatory1 j 400 GB MLC solid state drive 653963 001 Mandatory1 k 450 GB ENT hard drive 653956 001 Mandatory1 l 500 GB MDL hard drive 653953 001 Mandatory1 m 600 GB ENT hard drive 653957 001 Mandatory1 n 800 GB MLC solid state drive 653964 001 Mandatory1 o 900 GB ENT hard drive 653971 001 Ma...

Page 23: ...plug Power Supply 94 efficiency 742515 001 Mandatory1 c HP 460 W CS Platinum Plus Hot Plug Power Supply 94 efficiency 660184 001 Mandatory1 d HP 750 W CS Gold Hot plug Power Supply 92 efficiency 511778 001 Mandatory1 e HP 750 W CS Platinum Hot plug Power Supply 94 efficiency 742516 001 Mandatory1 f HP 750 W CS Platinum Plus Hot Plug Power Supply 94 efficiency 660183 001 Mandatory1 g HP 750 W CS Ti...

Page 24: ...processors a 1 80 GHz Intel Xeon E5 2403 processor 4C 10 MB 80 W 676949 001 Optional2 b 1 80 GHz Intel Xeon E5 2450L processor 8C 20 MB 70 W 676951 001 Optional2 c 1 90 GHz Intel Xeon E5 2420 processor 6C 15 MB 95 W 676947 001 Optional2 d 2 00 GHz Intel Xeon E5 2430L processor 6C 15 MB 60 W 676950 001 Optional2 e 2 10 GHz Intel Xeon E5 2450 processor 8C 20 MB 95 W 676944 001 Optional2 f 2 20 GHz I...

Page 25: ...t 687956 001 Mandatory1 a SATA cables b Sideband signal cable 34 Trusted Platform Module 505836 001 No3 Not shown All processors in this HP ProLiant server must have the same cache size speed number of cores and rated maximum power consumption The HP Dynamic Smart Array B320i controller embedded in this riser board option requires an HP Smart Array SAS License Key to support SAS drives For informa...

Page 26: ...esem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen 3 No Kein Einige Teile sind nicht für Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erfüllen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet 1 Mandatory Obligatorio componentes para los qu...

Page 27: ...lgumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado ...

Page 28: ...toring products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed o...

Page 29: ... manual material handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails HP recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or r...

Page 30: ...before extending a component outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured at the top and bottom to the building structure Preparation procedures To access some components and perform certain service procedures you must perform ...

Page 31: ...rver is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode ...

Page 32: ...a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Disconnect all peripheral cables WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and slidin...

Page 33: ... Connect the peripheral cables 8 Connect each power cord to the server 9 Connect each power cord to the power source Access the product rear panel Opening the cable management arm IMPORTANT The cable management arm is not supported with the friction rail kit To access the server rear panel 1 Release the cable management arm ...

Page 34: ...he server in or removing the server from the rack it is unstable when not fastened to the rails IMPORTANT The requirement of extending or removing the server from the rack when performing installation and maintenance procedures depends on the rail system used If using a ball bearing rail system you can perform most installations and maintenance by simply extending the server from the rack If using...

Page 35: ... the component into the bay until it clicks o Hot plug SFF drive blank To replace the SFF drive blank while pressing the release latch slide the component into the bay until it is fully seated Hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Back up all server d...

Page 36: ...t or a blank To remove the component 1 Access the rear panel Access the product rear panel on page 33 WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it 2 Remove the power supply blank To replace the component reverse the removal procedure Power supply To remove the component 1 Power down the server on page 31 2 R...

Page 37: ...faces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b ...

Page 38: ...val procedure Optical drive CAUTION To prevent improper cooling and thermal damage do not operate the chassis unless all bays are populated with a component or a blank To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rac...

Page 39: ...the removal procedure Optical drive bracket To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 5 Remove the opt...

Page 40: ... cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 5 Remove the optical drive Optical drive on page 38 6 Remove the optical drive cage Note that the number and location of the optical drive cage screws might diff...

Page 41: ...Removal and replacement procedures 41 o Original release optical drive cage o Redesigned optical drive cage ...

Page 42: ...ON For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Ext...

Page 43: ...e b Disconnect each power cord from the server 3 Remove all installed drives Hot plug drive on page 35 4 Remove the server from the rack on page 34 5 If the server is installed in a friction rail system remove the friction rails from the chassis For more information see the documentation that ships with the rail system 6 Remove the access panel Access panel on page 37 7 Disconnect the front panel ...

Page 44: ...ule To provide sufficient airflow to the system if a fan fails the server supports redundant fans Fan population guidelines Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 One processor nonredundant Blank Fan Blank Fan Fan Fan One processor redundant Fan Fan Blank Fan Fan Fan Two processor nonredundant Fan Fan Fan Fan Fan Blank ...

Page 45: ... all feature bays populated with the required component or blank and the access panel is installed within 60 seconds of being serviced To remove the component 1 Pull down the quick release levers on each side of the server WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack 2 Extend the server o...

Page 46: ...ot the server after fan installation Removing a hot plug fan blank or module if the server is installed in a friction rail system To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 5...

Page 47: ...damage do not operate the server unless all bays are populated with either a component or a blank To replace the component reverse the removal procedure Fan cage To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server ...

Page 48: ...on page 44 8 Remove the fan cage 9 Remove the fan board Fan board on page 48 To replace the component reverse the removal procedure Fan board To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the ...

Page 49: ...er on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 5 Remove the air baffle Air baffle on page 42 6 Open the DIMM slot latches ...

Page 50: ...r unless all bays are populated with either a component or a blank To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on p...

Page 51: ...the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 5 Remove the air baffle Air baffle on page 42 6 Remove the heatsink a Loosen one pair of diagonally opposite screws halfway and then loosen the other pair of screws b Compl...

Page 52: ...rom the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Remove the thermal interface protective cover from the heatsink 3 Install the heatsink a Position the heatsink using the guide pin on the processor backplate b Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws ...

Page 53: ... and dual processor operations WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment...

Page 54: ... power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 5 Remove the air baffle Air baffle on page 42 6 Remove the heatsink Heatsink on page 51 CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 7 ...

Page 55: ... is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts ...

Page 56: ...em board Press only in the area indicated on the processor retaining bracket 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 5 Apply all the grease to the top...

Page 57: ...s the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green PCI riser cage To remove the component CAUTION To prevent damage to the server or expansion boards power down the server and disconnect all power cords before removing or installing the PCI riser cage 1 Power down the server on page 31 2 Remove all power...

Page 58: ...80 counterclockwise 7 Lift the PCI riser cage to unseat the PCI riser boards o Primary PCI riser cage o Secondary PCI riser cage optional To replace the component reverse the removal procedure GPU retaining bracket To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source ...

Page 59: ...32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 5 Remove the PCI riser cage PCI riser cage on page 57 6 Remove the GPU retaining bracket o GPU retaining bracket for the primary PCI riser cage o GPU retaining bracket for the secondary PCI riser cage To replace the component reverse the removal procedure ...

Page 60: ...sconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 5 Disconnect all cables connected to existing expansion boards 6 Remove the PCI riser cage PCI riser cage on page 57 7 Open the expansion slot cover retainer o Primary PCI riser cage ...

Page 61: ...procedures 61 o Secondary PCI riser cage 8 Remove the expansion board o Expansion board from the primary PCI riser cage o Expansion board from the secondary PCI riser cage To replace the component reverse the removal procedure ...

Page 62: ...wing o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 5 Disconnect all cables connected to existing expansion boards 6 Remove the PCI riser cage PCI riser cage on page 57 7 Remove any existing expansion board from the riser board 8 Remove the riser board o Full height riser board o Low profile riser board To...

Page 63: ...cess panel Access panel on page 37 5 If necessary remove rear drive cables that are secured in the PSU air baffle latches 6 Remove the PSU air baffle To replace the component reverse the removal procedure Rear drive cage To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do ...

Page 64: ...nected to the drive cage backplane 7 Remove the rear drive cage o 2 LFF rear drive cage o 2 SFF rear drive cage To replace the component reverse the removal procedure If no replacement drive cage is installed do one of the following o Install the secondary PCI riser cage blank o Install the LFF rear drive cage blank ...

Page 65: ...ion and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up To r...

Page 66: ...rocedures 66 6 Disconnect the capacitor pack cable from the cache module 7 Remove the cache module o Cache module on the system board o Cache module on a storage controller To replace the component reverse the removal procedure ...

Page 67: ...power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 5 If the cache module is installed in the system board remove the primary PCI riser cage PCI riser cage on page 57 6 If the existing...

Page 68: ...er To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 ...

Page 69: ...erver fails use the following procedure to recover data temporarily stored in the FBWC CAUTION Before starting this procedure read the information about protecting against electrostatic discharge Preventing electrostatic discharge on page 28 1 Perform one of the following o Set up a recovery server using an identical server model Do not install any internal drives or FBWC in this server HP recomme...

Page 70: ...rver If the drives are migrated to different drive positions or there are volumes present in the recovery server a 1724 POST message appears stating that logical drive configuration has been updated automatically System battery If the server no longer automatically displays the correct date and time then replace the battery that provides power to the real time clock Under normal use battery life i...

Page 71: ... enter the server serial number and the product ID Re entering the server serial number and product ID on page 77 Reactivate the HP Smart Array SAS license key on page 78 Install the spare system board CAUTION To avoid ESD damage when removing electrostatic sensitive components from the failed system board place the components on a static dissipating work surface or inside separate antistatic bags...

Page 72: ...d 9 Remove all DIMMs DIMMs on page 49 10 If installed remove the heatsink blank Heatsink blank on page 50 11 Remove the heatsink a Loosen one pair of diagonally opposite screws halfway and then loosen the other pair of screws b Completely loosen all screws in the same sequence c Remove the heatsink from the processor backplate 12 Open each of the processor locking levers in the order indicated and...

Page 73: ...racket CAUTION When returning a damaged system board to HP always install all processor socket covers to prevent damage to the processor sockets and system board 14 If the FBWC module is installed on the system board remove the FBWC module FBWC module on page 65 15 Remove the system board assembly a Loosen the system board thumbscrews b Use the tray handles to lift the system board out of the chas...

Page 74: ... replacement procedures 74 To replace the system board assembly 1 Install the system board assembly 2 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Page 75: ...ation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 5 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket t...

Page 76: ...ted on the processor retaining bracket 7 Install the processor socket cover onto the processor socket of the failed system board 8 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 10 Install the hea...

Page 77: ...ect each power cord to the server 19 Connect each power cord to the power source 20 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green IMPORTANT Install all components with the same configuration that was used on the failed system board Re entering the server serial number and product ID After you re...

Page 78: ... license key reactivation is only required for the HP Dynamic Smart Array B320i Controller SAS functionality is automatically enabled in other HP Smart Array controller board options To activate the SAS license key use HP Smart Storage Administrator You can access the HP SSA during POST or by using HP Intelligent Provisioning To launch HP SSA during POST 1 Boot the server During POST the system re...

Page 79: ...riser cage blank To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 ...

Page 80: ...e cage blank To remove the component 1 Power down the server on page 31 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 32 o Remove the server from the rack on page 34 4 Remove the access panel Access panel on page 37 ...

Page 81: ...alled TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact an HP authorized service provider for a...

Page 82: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Page 83: ...ity that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that are supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data f...

Page 84: ... hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HP SIM From within operating system specific IML viewers o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO 4 web interface From within HP Insight Diagnostics on p...

Page 85: ...hrough RBSU Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND does not apply to HP ProLiant DL980 Servers or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the syst...

Page 86: ...l number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis 8 bay LFF drive model Item Description 1 Video connector 2 Optical drive optional 3 LFF drives 4 USB 2 0 connectors 5 Serial number iLO information pull tab The serial number iLO information pull tab is double sided The top side shows the server serial number a...

Page 87: ...ormation pull tab is double sided The top side shows the server serial number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis 12 bay LFF drive model Item Description 1 Video connector 2 LFF drives 3 USB 2 0 connector 25 bay SFF drive model Item Description 1 Video connector 2 SFF drives 3 USB 2 0 connector ...

Page 88: ...r LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated To identify components in a degraded or critical state see the Systems Insight Display LEDs check iLO BIOS logs and refer...

Page 89: ...2 x8 4 1 5 LFF drive blank 6 Power supply 1 7 Power supply 2 optional 8 NIC connectors 4 1 9 Serial connector 10 Video connector 11 USB 2 0 connectors 12 iLO 4 connector Rear panel with the secondary PCI riser cage and 2 SFF rear drive options Item Description 1 Riser board without SAS support Slot 1 PCIe3 x8 4 1 Riser board with SAS support Slot 1 PCIe3 x16 8 4 1 2 Slot 2 PCIe3 x16 8 4 1 3 Only f...

Page 90: ... without SAS support Slot 1 PCIe3 x8 4 1 Riser board with SAS support Slot 1 PCIe3 x16 8 4 1 2 Slot 2 PCIe3 x16 8 4 1 3 Only for riser board without SAS support Slot 3 PCIe3 x8 8 4 1 4 Slot 4 PCIe2 x8 4 1 5 Rear LFF drive 1 optional 6 Rear LFF drive 2 optional 7 Power supply 1 8 Power supply 2 optional 9 NIC connectors 4 1 10 Serial connector 11 Video connector 12 USB 2 0 connectors 13 iLO 4 conne...

Page 91: ...d green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error PCIe riser board slot definitions Slot number Riser board option Type Length Height Connector link width Negotiable link width 1 Riser board without SAS support PCIe3 Full Full x8 x4 Riser board with SAS support PCIe3 Full Full x16 x8 2 Riser...

Page 92: ...ry PCI riser cage option System board components Item Description 1 PCI riser connectors 2 Cache module connector 3 TPM connector 4 Mini SAS connector 5 SATA drive connector 6 System battery 7 SATA optical storage drive connector 8 Front panel connectors 9 Primary GPU power connector 10 Reserved 11 Fan connector 6 12 Fan connector 5 13 Fan connector 4 14 Reserved 15 Internal USB connector ...

Page 93: ...y connector 2 27 Processor socket 1 28 Processor 1 DIMM slots 29 SD card slot 30 NMI header 31 System maintenance switch For more information on the riser board slots supported by the onboard PCI riser connectors see PCIe riser board slot definitions on page 91 DIMM slot locations DIMM slots are numbered sequentially 1 through 6 for each processor The supported AMP modes use the letter assignments...

Page 94: ...device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI handler and generate a crash dump log do one of t...

Page 95: ...er backplane 25 bay SFF drive model Drive LED definitions Item LED Status Definition 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring Rotating green Drive activity Off No drive activity ...

Page 96: ...s the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller IMPORTANT When the SAS enabled riser board with the Smart Array B320i Controller is installed in the server the embedded Smart Array B120i Controller is disabled automatically When this condition occurs Drives connected to the system board operate in AHCI or Legacy mode In AHCI or Legacy mod...

Page 97: ...capacitor pack is charged and the cache contains data that has not yet been written to the drives Off Flashing 1 Hz Off A backup is in progress Off On Off The current backup is complete with no errors Flashing 1 Hz Flashing 1 Hz Off The current backup failed and data has been lost Flashing 1 Hz Flashing 1 Hz On A power error occurred during the previous or current boot Data might be corrupt Flashi...

Page 98: ...Component identification 98 Fan locations ...

Page 99: ...he cables are not in a position where they can be pinched or crimped Front panel cabling Item Description 1 Discovery service cable 2 Front video cable 3 Front power USB cable Storage cabling The FBWC capacitor pack cabling is shown in the following images The FBWC solution is a separately purchased option This server supports FBWC module installation Flash backed write cache procedures on page 65...

Page 100: ...Cabling 100 4 LFF SATA cabling Item Description 1 Power cable 2 Mini SAS cable 4 SFF SATA cabling Item Description 1 Power cable 2 Mini SAS cable ...

Page 101: ...Cabling 101 6 LFF SATA cabling Item Description 1 Power cable 2 Two port SATA cable 3 Mini SAS cable 6 SFF SATA cabling Item Description 1 Power cable 2 Two port SATA cable 3 Mini SAS cable ...

Page 102: ...abling Mini SAS cables connected to a riser board with SAS support Item Description 1 Power cable 2 Mini SAS cables Mini SAS cables connected to a storage controller option Item Description 1 Power cable 2 Mini SAS cables ...

Page 103: ... Y cable connected to the P430 storage controller option Item Description 1 Power cable 2 Mini SAS Y cable Mini SAS Y cable connected to the P830 storage controller option Item Description 1 Power cable 2 Mini SAS Y cable ...

Page 104: ...abling Mini SAS cables connected to a riser board with SAS support Item Description 1 Power cable 2 Mini SAS cables Mini SAS cables connected to a storage controller option Item Description 1 Power cable 2 Mini SAS cables ...

Page 105: ... Y cable connected to the P430 storage controller option Item Description 1 Power cable 2 Mini SAS Y cable Mini SAS Y cable connected to the P830 storage controller option Item Description 1 Power cable 2 Mini SAS Y cable ...

Page 106: ... cage Item Description 1 Power cable 2 Mini SAS cables Mini SAS cables connected to a storage controller option and a riser board with SAS support installed in the primary PCI riser cage Item Description 1 Power cable 2 Mini SAS cables to the storage controller option 3 Mini SAS cables to a riser board with SAS support ...

Page 107: ...PCI riser cage Item Description 1 Power cable 2 Mini SAS cables to the storage controller option 3 Mini SAS cables to the riser board with SAS support Mini SAS cables connected to storage controller options installed in separate PCI riser cages Item Description 1 Power cable 2 Mini SAS cables to the secondary PCI riser cage 3 Mini SAS cables to the primary PCI riser cage ...

Page 108: ...Y cable connected to the P430 storage controller option Item Description 1 Power cable 2 Mini SAS Y cables Mini SAS Y cables connected to the P830 storage controller option Item Description 1 Power cable 2 Mini SAS Y cables ...

Page 109: ...ing Mini SAS cables connected to a storage controller option Item Description 1 Power cable 2 Mini SAS cables Mini SAS Y cable connected to the P430 storage controller option Item Description 1 Power cable 2 Mini SAS Y cable ...

Page 110: ...cable connected to the P830 storage controller option Item Description 1 Power cable 2 Mini SAS Y cable 25 SFF cabling Mini SAS cables connected to a storage controller option Item Description 1 Power cable 2 Mini SAS cables ...

Page 111: ... Y cable connected to the P430 storage controller option Item Description 1 Power cable 2 Mini SAS Y cable Mini SAS Y cable connected to the P830 storage controller option Item Description 1 Power cable 2 Mini SAS Y cable ...

Page 112: ...al and SATA cables connected to the system board Item Description 1 Power cable 2 Sideband signal cable 3 SATA cable Sideband signal and SATA cables connected to the expander backplane Item Description 1 SATA cable 2 Power cable 3 Sideband signal cable ...

Page 113: ...al and SATA cables connected to the system board Item Description 1 Power cable 2 Sideband signal cable 3 SATA cable Sideband signal and SATA cables connected to the expander backplane Item Description 1 SATA cable 2 Power cable 3 Sideband signal cable ...

Page 114: ...pacitor pack cabling Capacitor pack connected to a cache module installed on the system board Capacitor packs connected to cache modules installed in separate storage controllers located in different PCI riser cages ...

Page 115: ... 115 Capacitor packs connected to cache modules installed in separate storage controllers located in the full height slots of the primary PCI cage Optical drive cabling GPU power cabling GPU connection options ...

Page 116: ...Cabling 116 o Single rank GPU o Dual rank GPU System board connection options o Primary GPU power cabling ...

Page 117: ...Cabling 117 o Secondary GPU power cabling ...

Page 118: ...h LFF drive cage 74 93 cm 29 5 in Width 44 54 cm 17 54 in Weight approximate range 8 SFF drive model 16 13 kg to 22 20 kg 35 59 lb to 48 98 lb 8 LFF drive model 16 87 kg to 26 66 kg 37 23 lb to 58 83 lb 12 LFF drive model 17 29 kg to 32 29 kg 38 83 lb to 71 18 lb 8 8 SFF drive model 17 99 kg to 24 34 kg 39 7 lb to 53 71 lb 25 SFF drive model 14 00 kg to 27 00 kg 30 86 lb to 59 52 lb Power supply s...

Page 119: ...AC to 240 V AC Rated input frequency 50 Hz to 60 Hz Rated input current 6 A to 3 A Rated input power 526 W at 100 V AC input 505 W at 200 V AC input Btu per hour 1794 at 100 V AC input 1725 at 200 V AC input Power supply output Rated steady state power 460 W at 100 V to 120 V AC input 460 W at 200 V to 240 V AC input Maximum peak power 460 W at 100 V to 120 V AC input 460 W at 200 V to 240 V AC in...

Page 120: ...input Power supply output Rated steady state power 460 W at 100 V to 120 V AC input 460 W at 200 V to 240 V AC input Maximum peak power 460 W at 100 V to 120 V AC input 460 W at 200 V to 240 V AC input HP 750 W CS Gold Hot plug Power Supply 92 efficiency Specification Value Input requirements Rated input voltage 100 V AC to 240 V AC Rated input frequency 50 Hz to 60 Hz Rated input current 9 A to 4...

Page 121: ...m peak power 750 W at 100 V to 240 V AC input HP 750 W CS Platinum Plus Hot plug Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 V AC to 240 V AC Rated input frequency 50 Hz to 60 Hz Rated input current 9 A to 4 5 A Maximum rated input power 831 W at 115 V AC input 808 W at 230 V AC input Btu per hour 2878 at 100 V AC input 2834 at 115 V AC input 2769 at 2...

Page 122: ...ower supply output Rated steady state power W 750 W Maximum peak power W 750 W CAUTION This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment If this connection is made all of the following must be met This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bondi...

Page 123: ...ification Value Input requirements Rated input voltage 100 V AC 110 V AC to 120 V AC 200 V AC to 240 V AC Rated input frequency 50 Hz to 60 Hz Rated input current 9 1 A at 100 V AC 8 6 A at 110 V AC 6 7 A at 200 V AC Maximum rated input power 897 W at 100 V AC input 1321 W at 200 V AC input Btu per hour 3061 at 100 V AC input 4506 at 200 V AC input Power supply output Rated steady state power 800 ...

Page 124: ...nced Memory Protection ASR Automatic Server Recovery CSR Customer Self Repair DDR3 double data rate 3 EM enterprise mainstream HP SSD endurance class ENT enterprise HP Enterprise drive family EV enterprise value HP SSD endurance class FBWC flash backed write cache GPU graphics processing unit HP CS HP Common Slot power supply ...

Page 125: ...rated Management Log LFF large form factor LRDIMM load reduced dual in line memory module MDL midline HP Midline drive family MLC multilevel cell NAND memory type used in SSDs NMI nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power On Self Test PSU power supply unit RBSU ROM Based Setup Utility ...

Page 126: ...SI SATA serial ATA SD Secure Digital SELV separated extra low voltage SFF small form factor SLC single level cell NAND memory type used in SSDs SPP HP Service Pack for ProLiant TPM Trusted Platform Module UDIMM unregistered dual in line memory module UID unit identification USB universal serial bus ...

Page 127: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 128: ... 35 E electrostatic discharge 28 environmental specifications 118 error messages 82 expansion boards 59 extending server from rack 32 F fan blank 44 fan board 48 fan cage 47 fan module location 98 fan population guidelines 44 FBWC cabling 99 FBWC module 65 FBWC module LEDs 96 flash backed write cache procedures 64 69 front panel cabling 99 front panel components 86 front panel LEDs 88 front panel ...

Page 129: ... 36 power supply air baffle 62 power supply blank 36 power supply LEDs 91 power supply specifications 118 powering down 31 power on password 93 processors 53 Product ID 77 R rack warnings 30 rear drive cage 63 rear LFF drive cage blank 80 rear panel components 89 rear panel LEDs 91 rear panel accessing 33 recovering the data from the cache 69 redundant fan 44 re entering the server serial number 7...

Page 130: ...ts 118 TPM connector 92 troubleshooting resources 82 Trusted Platform Module TPM 81 U UID button 88 91 UID LED 88 91 unit identification UID 88 91 USB connector 86 89 USB support 84 85 V video connector 89 W warnings 29 30 weight 118 ...

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HP ProLiant DL380e Gen8, Maintenance And Service Manual

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