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HPE Insight Remote Support

HPE Insight Remote Support

Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your

Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight

Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event

diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and

accurate resolution, based on your product’s service level. Notifications can be sent to your authorized Hewlett Packard Enterprise

Channel Partner for onsite service, if configured and available in your country.

For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c-Class
Enclosures on the Hewlett Packard Enterprise website

Hewlett Packard Enterprise website . Insight Remote Support is available as part of Hewlett Packard Enterprise

Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.

HPE Insight Remote Support

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Summary of Contents for ProLiant DL345 Gen10 Plus

Page 1: ...HPE ProLiant DL345 Gen10 Plus Server Maintenance and Service Guide Part Number 30 4B11C718 004 Published October 2021 Edition 4 ...

Page 2: ...Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Pack...

Page 3: ...2 Chassis intrusion detection switch spare part 1 3 3 Secondary riser board spare parts 1 3 4 Rear serial port interface spare part 1 3 5 Primary riser board spare parts 1 3 6 M 2 SATA SSD add in card spare part 1 3 7 HPE NS204i p NVMe OS Boot Device spare parts 1 3 8 OCP NIC 3 0 adapter spare parts 1 3 9 Energy pack spare parts 1 3 10 HPE 12Gb SAS Expander Card spare part 1 3 11 Pensando Distribu...

Page 4: ...oving and replacing the fan power cable 3 12 Removing and replacing the air baffle 3 13 Removing and replacing the 8 SFF drive backplane 3 14 Removing and replacing an LFF drive backplane 3 15 Removing and replacing the 2 SFF rear drive backplane 3 16 Removing and replacing an energy pack 3 17 Removing and replacing an energy pack holder 3 18 Removing and replacing a DIMM 3 19 Removing and replaci...

Page 5: ... Gen10 Plus option 4 Troubleshooting 4 1 NMI functionality 4 2 Troubleshooting resources 5 Diagnostic tools 5 1 Product QuickSpecs 5 2 UEFI System Utilities 5 2 1 Selecting the boot mode 5 2 2 Secure Boot 5 2 3 Launching the Embedded UEFI Shell 5 3 iLO Service Port 5 4 Intelligent Provisioning 5 4 1 Intelligent Provisioning operation 5 5 HPE Insight Remote Support 5 6 HPE InfoSight for servers 5 7...

Page 6: ...ontroller cabling 7 2 2 8 8 SFF SAS SATA Box 2 to type a controller E208i a E408i a cabling 7 2 2 9 8 SFF SAS SATA Box 2 to type a controller P816i a cabling 7 2 2 10 8 SFF SAS SATA Box 1 to type a controller cabling 7 2 2 11 16 SFF SAS SATA Box 2 and Box 3 to P816i a controller cabling 7 2 2 12 24 SFF SAS SATA to SAS expander cabling 7 2 2 13 8 SFF NVMe x4 Box 2 cabling 7 2 2 14 16 SFF SAS SATA B...

Page 7: ...tions 8 1 Environmental specifications 8 2 Limited ambient temperature limitation for specific drive configurations 8 3 Mechanical specifications 8 4 Power supply specifications 8 4 1 HPE 500 W Flex Slot Platinum Hot plug Low Halogen Power Supply 8 4 2 HPE 800 W Flex Slot Platinum Hot plug Low Halogen Power Supply 8 4 3 HPE 800 W Flex Slot Titanium Hot plug Low Halogen Power Supply 8 4 4 HPE 800 W...

Page 8: ...Illustrated parts catalog This chapter lists the hardware spare parts supported by the server Mechanical components System components Server options Illustrated parts catalog 8 ...

Page 9: ...artSurfer website https www hpe com info partssurfer Item Description 1 Front bezel spare part 2 LFF drive blank spare part 3 SFF drive blank spare part 4 Air baffle spare part 5 Access panel spare parts 6 Serial port blank 7 Rack mounting hardware spare parts 8 Miscellaneous mechanical spare parts Not shown For more information see Removal and replacement procedures Mechanical components 9 ...

Page 10: ...2U bezel spare part Customer self repair Mandatory Description Spare part number 2U bezel 875065 001 2U bezel spare part 10 ...

Page 11: ...Air baffle spare part Customer self repair Mandatory Description Spare part number Air baffle P42172 001 Air baffle spare part 11 ...

Page 12: ...Access panel spare parts Customer self repair Mandatory Description Spare part number Access panel for the SFF chassis P42170 001 Access panel for the LFF chassis P42171 001 Access panel spare parts 12 ...

Page 13: ...are spare parts Customer self repair Mandatory Description Spare part number SFF easy install rail kit P24098 001 LFF easy install rail kit P24099 001 Cable management arm P24100 001 Rack mounting hardware spare parts 13 ...

Page 14: ...e blank 827363 001 LFF drive bay blank OCP NIC slot blank P24101 001 Energy pack holder 875066 001 Quad NIC port blank P19929 001 Serial port blank 878510 001 Power supply blank 775423 001 Full length card retainers P39788 001 This is a miscellaneous spares kit only the component listed in this table are used in this server Miscellaneous mechanical spare parts 14 ...

Page 15: ... partssurfer Item Description 1 Bezel ear spare parts 2 SFF drive backplane spare parts 3 LFF drive backplane spare parts 4 Fan spare parts 5 DIMM spare parts 6 Power supply spare parts 7 Heatsink spare parts 8 Processor spare parts 9 System battery spare part 10 System board spare part 11 Front I O module spare part for the SFF chassis Not shown For more information see Removal and replacement pr...

Page 16: ... ear Front I O module and cable P42173 001 Customer self repair Mandatory Description Spare part number Bezel ear spare kit includes Left bezel ear for the LFF chassis Right and left bezel ears for the SFF chassis P24141 001 This is a miscellaneous spares kit only the component listed in this table are used in this server Bezel ear spare parts 16 ...

Page 17: ... 8 SFF SAS SATA drive backplane P39777 001 8 SFF x4 U 2 NVMe drive backplane P39785 001 8 SFF x1 U 3 NVMe drive backplane P39781 001 8 SFF x4 U 3 NVMe drive backplane P39780 001 2 SFF x4 U 3 NVMe drive backplane P39782 001 LFF drive backplane spares 4 LFF SAS SATA backplane P40451 001 Drive backplane spare parts 17 ...

Page 18: ...Fan spare parts Customer self repair Mandatory Description Spare part number Standard fan P23971 001 High performance fan P23970 001 Fan spare parts 18 ...

Page 19: ...4 3200AA R P20500 001 16 GB dual rank x8 PC4 3200AA R P20501 001 32 GB single rank x4 PC4 3200AA R P39381 001 32 GB dual rank x4 PC4 3200AA R P20503 001 32 GB dual rank x8 PC4 3200AA R P20502 001 64 GB dual rank x4 PC4 3200AA R P20504 001 128 GB quad rank x4 PC4 3200AA L P20505 001 256 GB octal rank x4 PC4 3200AA L P20506 001 DIMM spare parts 19 ...

Page 20: ... Halogen Power Supply 866793 001 HPE 800 W Flex Slot Universal Hot plug Low Halogen Power Supply 866727 001 HPE 800 W Flex Slot 48 VDC Hot plug Low Halogen Power Supply 866728 001 HPE 1600 W Flex Slot Platinum Hot plug Low Halogen Power Supply P39384 001 HPE 1600 W Flex Slot 48 VDC Hot plug Power Supply P18510 001 1600 W Flex Slot 48 VDC power ground lug kit Ground earthed wire lugs 48 V and retur...

Page 21: ...r self repair Optional Description Spare part number Standard heatsink for processors with a TDP lower than 180 W P42174 001 High performance heatsink for processors with a TDP of 180 W or higher P42175 001 Heatsink spare parts 21 ...

Page 22: ...2C 280 W processor P39066 001 AMD EPYC 72F3 3 70 GHz 8C 180 W processor P39063 001 AMD EPYC 7313P 3 00 GHz 16C 155 W processor P39067 001 AMD EPYC 7343 3 20 GHz 16C 190 W processor P39054 001 AMD EPYC 73F3 3 50 GHz 16C 240 W processor P39064 001 AMD EPYC 7443P 2 85 GHz 24C 200 W processor P39068 001 AMD EPYC 7453 2 75 GHz 28C 225 W processor P39056 001 AMD EPYC 74F3 3 20 GHz 24C 240 W processor P3...

Page 23: ...System battery spare part Customer self repair Mandatory Description Spare part number System battery 319603 001 System battery spare part 23 ...

Page 24: ...spare part Customer self repair Optional Description Spare part number System board assembly includes System board System board handle Metal sub pan OCP NIC adapter guard rails P40841 001 System board spare part 24 ...

Page 25: ...nt I O module spare part for the SFF chassis Customer self repair Mandatory Description Spare part number Front I O module for the SFF chassis P42186 001 Front I O module spare part for the SFF chassis 25 ...

Page 26: ...ROC 2 Chassis intrusion detection switch spare part 3 Type p PCIe plug in storage controller spare parts 4 Secondary riser board spare parts 5 Serial port cable spare part 6 Primary riser board spare parts 7 M 2 SATA SSD add in card spare part 8 HPE NS204i p NVMe OS Boot Device spare parts 9 OCP NIC 3 0 adapter spare parts 10 Energy pack spare parts 11 HPE 12Gb SAS Expander Card spare part 12 Pens...

Page 27: ...14 Drive cable spare kits 15 HPE Trusted Platform Module 2 0 Gen10 Plus spare part Item Description Not shown For more information see Removal and replacement procedures Server options 27 ...

Page 28: ...HPE Smart Array P408i a SR Gen10 Controller 836260 002 HPE Smart Array P408i p SR Gen10 Controller 836269 001 HPE Smart Array P816i a SR Gen10 Controller 836261 002 HPE SR416i a Gen10 Plus Controller P13928 001 HPE MR216i a Gen10 Plus Controller P28348 001 HPE MR416i a Gen10 Plus Controller P28335 001 HPE SR932i p Gen10 Plus Controller P18875 001 HPE MR216i p Gen10 Plus Controller P28336 001 HPE M...

Page 29: ...Chassis intrusion detection switch spare part Customer self repair Mandatory Description Spare part number Chassis intrusion detection switch P23687 001 Chassis intrusion detection switch spare part 29 ...

Page 30: ... parts Customer self repair Optional Description Spare part number PCIe4 x16 secondary riser P42179 001 PCIe4 2x8 secondary riser P42178 001 PCIe secondary riser with SlimSAS ports P20158 001 Secondary riser board spare parts 30 ...

Page 31: ...Rear serial port interface spare part Customer self repair Mandatory Description Spare part number Rear serial port interface 875571 001 Rear serial port interface spare part 31 ...

Page 32: ... riser board spare parts Customer self repair Optional Description Spare part number PCIe4 2x16 primary riser P42176 001 PCIe4 x16 primary riser with SlimSAS ports P42177 001 Primary riser board spare parts 32 ...

Page 33: ...M 2 SATA SSD add in card spare part Customer self repair Mandatory Description Spare part number M 2 SATA SSD add in card 882359 001 M 2 SATA SSD add in card spare part 33 ...

Page 34: ... Boot Devicespare parts Customer self repair Mandatory Description Spare part number HPE NS204i p NVMe OS Boot Device P14379 001 480 GB NVMe x4 RI M 2 22110 DS SSD P24886 001 HPE NS204i p NVMe OS Boot Device spare parts 34 ...

Page 35: ...r spare parts Customer self repair Mandatory Description Spare part number HPE Ethernet 1Gb 4 port OCP NIC 3 0 Adapter P14487 001 HPE Ethernet 10Gb 2 port OCP NIC 3 0 Adapter P13640 001 OCP NIC 3 0 adapter spare parts 35 ...

Page 36: ...are parts Customer self repair Mandatory Description Spare part number HPE Smart Storage Battery 96 W 145 mm cable 878643 001 HPE Smart Storage Hybrid Capacitor 12 W 145 mm cable P07473 001 Energy pack spare parts 36 ...

Page 37: ...HPE 12Gb SAS Expander Card spare part Customer self repair Optional Description Spare part number HPE 12G SAS Expander Card 761879 001 HPE 12Gb SAS Expander Card spare part 37 ...

Page 38: ...atform card spare parts Customer self repair Mandatory Description Spare part number Pensando DSP DSC 25 2p SFP28 card P27682 001 Pensando DSP DSC 100 2p SFP28 Card P38405 001 Pensando Distributed Services Platform card spare parts 38 ...

Page 39: ...power cable for low performance graphics card installed in secondary riser P42180 001 Auxiliary power Y cable for high performance graphics cards installed in primary riser P47246 001 M 2 SATA SSD splitter cable P22821 001 OCP bandwidth upgrade cable P23751 001 This is a miscellaneous spares kit only the cable listed in this table is used in this server Miscellaneous cable spare parts 39 ...

Page 40: ...en10 Plus controller SlimSAS cable for system board SATA P42184 001 16 SFF x4 U 2 U 3 NVMe drive cable spare kits Box 1 SlimSAS cable assembly for the System board Single port NVMe type a adapter P42188 001 Box 2 ports 1 3 SlimSAS cable assembly for system board P42189 001 Box 2 port 4 SlimSAS cable for the system board P42190 001 24 SFF x4 U 2 U 3 NVMe drive cable spare kits Box 1 port 1 SlimSAS ...

Page 41: ...ts for type p Gen10 Plus tri mode controller Box 2 ports 1 2 SlimSAS splitter cable Box 2 ports 3 4 SlimSAS splitter cable P24135 001 Box 1 or 3 ports 1 2 SlimSAS splitter cable Box 1 or 3 ports 3 4 SlimSAS splitter cable P24134 001 12G SAS Expander Card cable spare kit Box 1 Mini SAS cable assembly to SAS expander card ports 3 4 784629 001 Boxes 2 and 3 Mini SAS cable assembly to SAS expander car...

Page 42: ...ted Platform Module 2 0 Gen10 Plus spare part Customer self repair No Description Spare part number HPE Trusted Platform Module 2 0 Gen10 Plus P23625 001 HPE Trusted Platform Module 2 0 Gen10 Plus spare part 42 ...

Page 43: ...hese parts you will be charged for the travel and labor costs of this service Réparation par le client CSR Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic Hewlett Packard Enterprise ou ses parte...

Page 44: ...ervizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair Hewl...

Page 45: ...arle por el de sustitución En el caso de todas sustituciones que lleve a cabo el cliente Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su p...

Page 46: ...ode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de p...

Page 47: ...Customer self repair 47 ...

Page 48: ...Customer self repair 48 ...

Page 49: ...Customer self repair 49 ...

Page 50: ...Customer self repair 50 ...

Page 51: ...Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts Removal and replacement procedures 51 ...

Page 52: ...onsiderations Before performing service procedures review all the safety information Electrostatic discharge Symbols on equipment Rack warnings and cautions Server warnings and cautions Safety considerations 52 ...

Page 53: ...nsitive component or assembly Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps ...

Page 54: ...o qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce risk of injury from electric shock hazards do not open this...

Page 55: ...ese symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage...

Page 56: ...documentation for more information This symbol indicates the presence of moving parts inside the product that may present a pinch point if improperly contacted WARNING Hazardous moving parts Do not insert any tools or any part of your body into the product while it is operating or in any openings Symbols on equipment 56 ...

Page 57: ...when extended from the rack WARNING To reduce the risk of personal injury or damage to the equipment be sure that The rack has anti tip measures in place Such measures include floor bolting anti tip feet ballast or a combination as specified by the rack manufacturer and applicable codes The leveling jacks feet are extended to the floor The full weight of the rack rests on the leveling jacks feet T...

Page 58: ...Be sure sufficient clearance exists for cabling installation and removal of the server and movement of the rack doors Rack warnings and cautions 58 ...

Page 59: ...o not expose the energy pack to temperatures higher than 60 C 140 F After power is disconnected battery voltage might still be present for 1s to 160s CAUTION Protect the from power fluctuations and temporary interruptions with a regulating UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the in operation during a power failure CAUTION To prevent...

Page 60: ...ntenance or service procedure you must perform one or more of the procedures described in this section Prerequisites Before powering down the server for an upgrade maintenance or service procedure perform a backup of critical server data and programs Preparation procedures 60 ...

Page 61: ...before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO 5 This method initiates ...

Page 62: ...Power up the server To power up the server use one of the following methods Press the Power On Standby button Use the virtual power button through iLO 5 Power up the server 62 ...

Page 63: ...e sure that the rack is adequately stabilized before extending anything from the rack Procedure 1 Pull down the quick release levers on each side of the server 2 If necessary use a T 25 Torx screwdriver to loosen the shipping screws 3 Extend the server from the rack Extending the server from the rack 63 ...

Page 64: ...hassis components before removing the chassis from the rack Procedure 1 If installed remove the front bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Disconnect all peripheral cables from the server 5 Extend the server from the rack 6 Remove the server from the rack 7 Place the server on a sturdy lev...

Page 65: ... results in improper airflow and improper cooling that can lead to thermal damage Procedure 1 Power down the server 2 If installed release the cable management arm 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Open or unlock the locking la...

Page 66: ...power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the fan cage To replace the component reverse the removal procedure Removing the fan cage 66 ...

Page 67: ... rack Remove the server from the rack 5 Remove the access panel 6 Do one of the following If an expansion card with internal cables is installed on the riser disconnect the cables from the card If cables are connected to the riser SlimSAS ports disconnect the cables 7 When the rear 2 SFF drive option is mounted on the secondary riser cage disconnect the 2 SFF drive backplane cables 8 Remove the ri...

Page 68: ...Removing a riser cage 68 ...

Page 69: ... of the server with the latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in 2 Push down on the latch The access panel slides to a closed position 3 Tighten the security screw on the latch if needed Install the access panel 69 ...

Page 70: ...Releasing the cable management arm Release the cable management arm and then swing the arm away from the rack Releasing the cable management arm 70 ...

Page 71: ... the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Release the full length expansion board retainer To replace the component reverse the removal procedure Releasing the full length expansion board retainer 71 ...

Page 72: ...nd replacing the front bezel Procedure 1 If installed remove the Kensington security lock 2 Remove the front bezel To replace the component reverse the removal procedure Removing and replacing the front bezel 72 ...

Page 73: ...are populated with either a component or a blank Procedure 1 Back up all server data on the drive 2 If installed remove the front bezel 3 Observe the drive LED status and determine if it can be removed 4 Remove the drive LFF drive SFF drive To replace the component reverse the removal procedure Removing and replacing a hot plug SAS SATA or NVMe drive 73 ...

Page 74: ...e do not operate the server unless all bays are populated with either a component or a blank Procedure 1 If installed remove the front bezel 2 Remove the drive blank LFF drive blank SFF drive blank To replace the component reverse the removal procedure Removing and replacing a drive blank 74 ...

Page 75: ...nect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack 4 Remove the cables from the cable management arm 5 Remove the cable management arm To replace the component reverse the removal procedure Removing and replacing the cable management arm 75 ...

Page 76: ...Removing and replacing the cable management arm 76 ...

Page 77: ...Removing and replacing a power supply Removing and replacing a power supply 77 ...

Page 78: ...n to the plug electrical outlet and the point where the cord extends from the server WARNING To reduce the risk of injury from electric shock hazards do not open power supplies Refer all maintenance upgrades and servicing to qualified personnel CAUTION Mixing different types of power supplies in the same server might Limit or disable some power supply features including support for power redundanc...

Page 79: ...components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge CAUTION To prevent improper cooling and thermal damage do not operate the server or the enclosure unless all drive and device bays are populated with either a component or a blank Procedure 1 If installed release the cable management arm 2 If the server is using a ...

Page 80: ...5 Remove the power supply To replace the component reverse the removal procedure Removing and replacing a hot plug AC power supply 80 ...

Page 81: ...C power sources that are classified as SELV or TNV Generally these requirements are based on the International Standard for Information Technology Equipment IEC 60950 1 IEC 62368 1 In accordance with local and regional electric codes and regulations the DC source must have one pole Neutral Return reliably connected to earth ground You must connect the power supply ground screw located on the front...

Page 82: ...5 Detach the ground earthed cable from the power supply 6 Remove the terminal block connector from the power supply Removing and replacing the HPE 800 W Flex Slot 48 VDC hot plug power supply 82 ...

Page 83: ...To replace the component reverse the removal procedure Removing and replacing the HPE 800 W Flex Slot 48 VDC hot plug power supply 83 ...

Page 84: ...plicable national requirements for Information Technology Equipment and Telecommunications Equipment this power supply only connects to DC power sources that are classified as SELV or TNV Generally these requirements are based on the International Standard for Information Technology Equipment IEC 60950 1 IEC 62368 1 In accordance with local and regional electric codes and regulations the DC source...

Page 85: ...5 Disconnect the ground earthed wire from the power supply 6 Remove the clear plastic cover from the power supply Removing and replacing an HPE 1600 W Flex Slot 48 VDC hot plug power supply 85 ...

Page 86: ...7 Disconnect the 48 V and return wires from the power supply To replace the component reverse the removal procedure Removing and replacing an HPE 1600 W Flex Slot 48 VDC hot plug power supply 86 ...

Page 87: ...Removing and replacing a power supply blank Procedure Remove the component as indicated To replace the component reverse the removal procedure Removing and replacing a power supply blank 87 ...

Page 88: ...k Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Place the server on a sturdy level surface IMPORTANT When removing the rail from the rack always remove the front of the rail first 5 If installed remove the cable management arm 6 Remove the rail from the rack To...

Page 89: ...and high performance fans in the same server Procedure 1 If installed release the cable management arm 2 Extend the server from the rack 3 Remove the access panel 4 Remove the fan To replace the component reverse the removal procedure Removing and replacing the hot plug fan 89 ...

Page 90: ... each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage 6 Remove the air baffle 7 Disconnect the fan power cable from the system board 8 Remove the fan power cable bracket 9 Remove the fan power cable Removing and replacing the fan power cable 90 ...

Page 91: ...To replace the component reverse the removal procedure Removing and replacing the fan power cable 91 ...

Page 92: ...s panel is open Procedure 1 Power down the server 2 If installed release the cable management arm 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove the server from the rack 5 Remove the access panel 6 Remove the air baffle To replace the component reverse the removal pr...

Page 93: ... a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage 6 Remove all drives 7 Disconnect all cables from the drive backplane 8 Remove the drive cage 9 Remove the drive backplane Removing and replacing the 8 SFF drive back...

Page 94: ...To replace the component reverse the removal procedure Removing and replacing the 8 SFF drive backplane 94 ...

Page 95: ...ch power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove all drives 6 Remove the air baffle 7 Remove the fan cage 8 Disconnect all cables connected to the LFF backplane assembly 9 Disconnect the right ear cable from the system board to access the backplane assembly screw on the right side 10 Remove th...

Page 96: ...11 Remove the drive backplane To replace the component reverse the removal procedure Removing and replacing an LFF drive backplane 96 ...

Page 97: ...l power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Remove all drives 6 Disconnect all cables from the drive backplane 7 Remove the secondary riser cage 8 Remove the drive backplane To replace the component reverse the removal procedure Removing and replacing the 2 SFF rear drive backp...

Page 98: ...ower cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage 6 Remove the air baffle 7 Disconnect the extension cable from the energy pack 8 Remove the energy pack To replace the component reverse the removal procedure Removing and replacing an energy pack 98 ...

Page 99: ...nnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage 6 Remove the air baffle 7 Disconnect the extension cable from the energy pack 8 Remove the energy pack 9 Remove the energy pack holder Removing and replacing an energy pack holder 99 ...

Page 100: ...To replace the component reverse the removal procedure Removing and replacing an energy pack holder 100 ...

Page 101: ...nect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the air baffle 6 Remove the DIMM To replace the component reverse the removal procedure For DIMM configuration information see the server user guide Removing and replacing a DIMM 101 ...

Page 102: ...server 3 Remove the server from the rack 4 Remove the access panel 5 Remove the air baffle 6 Allow the existing heatsink to cool 7 Remove the heatsink CAUTION To prevent mechanical damage or depositing oil on your hands or other contaminants to the heatsink contact surface hold the heatsink only by the edge of its baseplate Do not touch the heatsink fins CAUTION Heatsink screws must be tightened a...

Page 103: ...top of the processor Excessive heatsink movement can cause the thermal grease to smear and become uneven Voids in the compound can adversely impact the transfer of heat away from the processor CAUTION Heatsink screws must be tightened and loosened in alternating sequence Do not overtighten the screws as this might damage the system board or the processor socket a Position the heatsink on top of th...

Page 104: ...nstructions see the Hewlett Packard Enterprise Support Center website CAUTION THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the socket or processor do not touch the contacts 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Remove ...

Page 105: ... the alcohol to evaporate before continuing 10 Use a screwdriver to loosen the three captive screws in the sequence shown and then pivot the force frame up 11 Remove the processor a Hold the lift tabs near the front end of the rail frame and then pivot the rail frame to the vertical position b Slide the processor out of the rail frame Removing and replacing a processor 105 ...

Page 106: ...p CAUTION To prevent the risk of damaging the pins in the processor socket do not reinstall the pin field cover cap after removing it c Hold the lift tabs near the front end of the rail frame and then pivot the rail frame to the closed position A click sound indicates that the rail frame is properly engaged 13 Close the force frame CAUTION Removing and replacing a processor 106 ...

Page 107: ...ve the heatsink once the bottom of its base plate touches the top of the processor Excessive heatsink movement can cause the thermal grease to smear and become uneven Voids in the compound can adversely impact the transfer of heat away from the processor CAUTION Heatsink screws must be tightened and loosened in alternating sequence as shown on the heatsink label Do not overtighten the screws as th...

Page 108: ...baffle 17 Install the access panel 18 Install the server into the rack 19 Connect each power cord to the server 20 Connect each power cord to the power source 21 Power up the server Removing and replacing a processor 108 ...

Page 109: ...ect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the air baffle 6 Disconnect all cables from the storage controller 7 Remove the storage controller To replace the component reverse the removal procedure Removing and replacing a type a mo...

Page 110: ... power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Disconnect any internal cables that are connected to the expansion board 6 Remove the riser cage 7 Remove the expansion board To replace the component reverse the removal procedure Removing and replacing an expansion board 110 ...

Page 111: ...Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Disconnect any internal cables that are connected to the expansion board 6 Remove the riser cage 7 Remove the M 2 SATA SSD add in card 8 Remove the M 2 SATA SSD Removing and replacing the M 2 SATA SSD add in card 111 ...

Page 112: ...Retain these SSDs for installation onto the new add in card To replace the component reverse the removal procedure Removing and replacing the M 2 SATA SSD add in card 112 ...

Page 113: ...Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Disconnect any internal cables that are connected to the expansion board 6 Remove the riser cage 7 Remove the M 2 SATA SSD add in card 8 Remove the M 2 SATA SSD Removing and replacing the M 2 SATA SSD 113 ...

Page 114: ...To replace the component reverse the removal procedure Removing and replacing the M 2 SATA SSD 114 ...

Page 115: ...erver 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Remove the riser cage 6 Remove all expansion boards from the PCIe riser cage 7 Remove the PCIe riser board Primary riser board Secondary riser boards Removing and replacing a PCIe riser board 115 ...

Page 116: ...To replace the component reverse the removal procedure Removing and replacing a PCIe riser board 116 ...

Page 117: ...Removing and replacing the HPE NS204i p NVMe OS Boot Deviceoption Removing and replacing the HPE NS204i p NVMe OS Boot Device option 117 ...

Page 118: ...uching them 2 Back up all server data 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one of the following Extend the server from the rack Remove the server from the rack 6 Place the server on a flat level work surface 7 Remove the access panel 8 Remove the riser cage 9 Remove the boot device 10 Remove ...

Page 119: ... boot device or a drive from the boot device you must first power down the server WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 2 Back up all server data 3 Power down the server 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Do one...

Page 120: ...ng latches Procedure 1 If your spare kit includes an 80 mm replacement drive remove the retaining latch from its current location 2 Install the retaining latch at the 80 mm drive location Relocating the M 2 drive retaining latches 120 ...

Page 121: ...Removing and replacing the Pensando DSP DSC 25 2p SFP28 card Removing and replacing the Pensando DSP DSC 25 2p SFP28 card 121 ...

Page 122: ...ission the card using the Pensando Policy and Services Manager PSM For more information see Pensando Distributed Services Card for Single Wire Management DSC 25 SWM Removal Replacement Guide on the Hewlett Packard Enterprise website https www hpe com support dsc25 replacement Decommissioning the Pensando DSP DSC 25 2p SFP28 card 122 ...

Page 123: ...atic precautions CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Remove the server from the rack 5 Remove the access panel CAUTION Do not...

Page 124: ...d to the server 6 Connect each power cord to the power source 7 Power up the server 8 Admit the new card to the Pensando Policy and Services Manager PSM For more information see Pensando Distributed Services Card for Single Wire Management DSC 25 SWM Removal Replacement Guide on the Hewlett Packard Enterprise website https www hpe com support dsc25 replacement Replacing the Pensando DSP DSC 25 2p ...

Page 125: ... server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 For full lenght accelerators release the expansion board retainers 6 Remove the air baffle 7 Disconnect the corresponding accelarator power cable Removing and replacing an accelerator 125 ...

Page 126: ...8 Remove the riser cage 9 Remove the accelerator from the riser cage To replace the component reverse the removal procedure Removing and replacing an accelerator 126 ...

Page 127: ...wn the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Remove the fan cage 6 Remove the air baffle 7 Disconnect the front I O cable 8 Remove the cable protection panel behind the bezel ear Removing and replacing the LFF bezel ear 127 ...

Page 128: ...9 Remove the bezel ear To replace the component reverse the removal procedure Removing and replacing the LFF bezel ear 128 ...

Page 129: ...sconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the air baffle 6 Disconnect the front I O module cable 7 Remove the SFF front I O module To replace the component reverse the removal procedure Removing and replacing the SFF front I ...

Page 130: ...screwdriver available Procedure 1 Power down the server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the bezel ear To replace the component reverse the removal procedure Removing and replacing the bezel ear 130 ...

Page 131: ...sconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Remove the chassis intrusion detection switch To replace the component reverse the removal procedure Removing and replacing the chassis intrusion detection switch 131 ...

Page 132: ... each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Remove the primary riser cage 6 Remove the OCP NIC 3 0 adapter To replace the component reverse the removal procedure Removing and replacing the OCP NIC 3 0 adapter 132 ...

Page 133: ...he server 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack 4 Remove the access panel 5 Remove the secondary riser cage 6 Remove the serial port screws 7 Disconnect the serial port cable and then detach it from the USB port Removing and replacing the serial port 133 ...

Page 134: ...To replace the component reverse the removal procedure Removing and replacing the serial port 134 ...

Page 135: ...System battery replacement System battery replacement 135 ...

Page 136: ...sk of the fire and burns exists To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not expose the battery to extremely low air pressure as it might lead to explosion or leakage of flammable liquid or gas Do not disassemble crush puncture short external contacts or dispose the battery in fire or water Syst...

Page 137: ...ver 3 Do one of the following Extend the server from the rack Remove the server from the rack 4 Remove the access panel 5 Remove the secondary riser cage 6 Locate the battery on the system board 7 Remove the system battery 8 Insert the system battery with the side facing up on the socket and then press the battery down to secure it in place Replace the system battery 137 ...

Page 138: ...For more information about battery replacement or proper disposal contact an authorized reseller or a support specialist Replace the system battery 138 ...

Page 139: ...Removing and replacing the system board Removing and replacing the system board 139 ...

Page 140: ...move the air baffle 7 Remove all DIMMs 8 Remove the fan cage 9 Remove the riser cages 10 Remove the OCP network adapter 11 Allow the existing heatsink to cool 12 Remove the heatsink CAUTION To prevent mechanical damage or depositing oil on your hands or other contaminants to the heatsink contact surface hold the heatsink only by the edge of its baseplate Do not touch the heatsink fins CAUTION Heat...

Page 141: ...r Allow the alcohol to evaporate before continuing 14 Use a screwdriver to loosen the three captive screws in the sequence shown and then pivot the force frame up 15 Remove the processor a Hold the lift tabs near the front end of the rail frame and then pivot the rail frame to the vertical position b Slide the processor out of the rail frame Removing the system board 141 ...

Page 142: ...16 Disconnect all cables connected to the system board 17 Remove the system board Removing the system board 142 ...

Page 143: ... and heatsink screws Alcohol wipe Thermal grease spare part number 777298 001 Procedure 1 Install the spare system board 2 Use a screwdriver to loosen the three captive screws in the sequence shown and then pivot the force frame up 3 Remove the external cap a Hold the lift tabs near the front end of the rail frame and then pivot the rail frame to the vertical position Replacing the system board 14...

Page 144: ...l it engages with a click sound b Remove the pin field cover cap CAUTION To prevent the risk of damaging the pins in the processor socket do not reinstall the pin field cover cap after removing it c Hold the lift tabs near the front end of the rail frame and then pivot the rail frame to the closed position A click sound indicates that the rail frame is properly engaged Replacing the system board 1...

Page 145: ...atsink contact surface hold the heatsink only by the edge of its base plate Do not touch the heatsink fins CAUTION To prevent thermal failure or component damage do not move the heatsink once the bottom of its base plate touches the top of the processor Excessive heatsink movement can cause the thermal grease to smear and become uneven Voids in the compound can adversely impact the transfer of hea...

Page 146: ...mponents removed from the failed system board 10 Install the access panel 11 Install the power supplies 12 Power up the server 13 Ensure all firmware including option cards and embedded devices is updated to the same versions to ensure that the latest drivers are being used 14 Re enter any Secure Boot Keys that were previously added in the Secure Boot configuration 15 Re enter the server serial nu...

Page 147: ...r mm dd yyyy format Time hh mm ss Enter the time in a 24 hour format hh mm ss format Hour Format Select either a 12 or 24 hours format This menu is supported in Gen10 Plus and later servers Time Format Coordinated Universal Time UTC Calculates the time stored in the hardware real time clock RTC from the associated Time Zone setting Local Time Removes the use of the Time Zone setting This option is...

Page 148: ...d powered up on a different server data stored in the TPM including keys will be erased If you suspect a TPM board failure leave the TPM installed and remove the system board system board Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM module HPE Trusted Platform Module 2 0 Gen10 Plus option 148 ...

Page 149: ...Troubleshooting NMI functionality Troubleshooting resources Troubleshooting 149 ...

Page 150: ...ng systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to initiate the NMI handler and generate a crash dump log t...

Page 151: ...ehensive courses of action for fault isolation and identification issue resolution and software maintenance Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events To access troubleshooting resources for your product see t...

Page 152: ...Diagnostic tools Diagnostic tools 152 ...

Page 153: ...s For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website https www hpe com info qs Product QuickSpecs 153 ...

Page 154: ...Launching other preboot environments HPE servers with UEFI can provide Support for boot partitions larger than 2 2 TB Such configurations could previously only be used for boot drives when using RAID solutions Secure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI S...

Page 155: ... must match the operating system installation If not changing the boot mode can impact the ability of the server to boot to the installed operating system Prerequisite When booting to UEFI Mode leave UEFI Optimized Boot enabled Procedure 1 From the System Utilities screen select System Configuration BIOS Platform Configuration RBSU Boot Options Boot Mode 2 Select a setting UEFI Mode default Config...

Page 156: ...re to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported operating systems see https www hpe com servers ossupport You can customize the certificates embedded in the UEFI BIOS by adding or removing your own certificates either from a management console directly at...

Page 157: ...set to Enabled Procedure 1 From the System Utilities screen select Embedded Applications Embedded UEFI Shell The Embedded UEFI Shell screen appears 2 Press any key to acknowledge that you are physically present This step ensures that certain features such as disabling Secure Boot or managing the Secure Boot certificates using third party UEFI tools are not restricted 3 If an administrator password...

Page 158: ... Hewlett Packard Enterprise recommends the HPE USB to Ethernet Adapter part number Q7Y55A Some servers such as the XL170r require an adapter to connect a USB to Ethernet adapter to the iLO Service Port Hewlett Packard Enterprise recommends the HPE Micro USB to USB Adapter part number 789904 B21 When you use the iLO Service Port Actions are logged in the iLO event log The server UID flashes to indi...

Page 159: ... compute modules These components are preloaded with a basic set of firmware and OS components that are installed along with Intelligent Provisioning IMPORTANT HPE ProLiant XL servers do not support operating system installation with Intelligent Provisioning but they do support the maintenance features For more information see Performing Maintenance in the Intelligent Provisioning user guide and o...

Page 160: ...g the Intelligent Provisioning Firmware Update utility Do not update firmware if the version you are currently running is required for compatibility NOTE Intelligent Provisioning does not function within multihomed configurations A multihomed host is one that is connected to two or more networks or has two or more IP addresses Intelligent Provisioning provides installation help for the following o...

Page 161: ...e event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service if configured and available in your country For more information see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and Blad...

Page 162: ...formance monitoring of Active Health System AHS and HPE iLO to optimize performance and predict and prevent problems Provides automatic collection and analysis of the sensor and telemetry data from AHS to derive insights from the behaviors of the install base to provide recommendations to resolve problems and improve performance For more information on getting started and using HPE InfoSight for s...

Page 163: ...USB support Hewlett Packard Enterprise Gen10 and Gen10 Plus servers support all USB operating speeds depending on the device that is connected to the server USB support 163 ...

Page 164: ...ernal USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through USB options in UEFI System Utilities External USB functionality 164 ...

Page 165: ...andalone bootable ISO image and online Accessing HPE SSA in the offline environment IMPORTANT If you are updating an existing server in an offline environment obtain the latest version of HPE SSA through Service Pack for ProLiant before performing configuration procedures Using one of multiple methods you can run HPE SSA before launching the host operating system In offline mode users can configur...

Page 166: ...alerting and monitoring is available through iLO when HPE Agentless Management Service is installed This controller supports limited alerts through iLO using the AMS agent Maintaining Using MR Storage Administrator you can perform system maintenance tasks such as updating the controller firmware Troubleshooting MR Storage Administrator displays information related to drive failures device failures...

Page 167: ... interface that is designed to be easy to use consistent and easy to script Obtain StorCLI through the Service Pack for ProLiant or SPP which you can download from https www hpe com servers spp download Be sure to use the latest SPP version for the server For more information about StorCLI see StorCLI User Guide on the Hewlett Packard Enterprise website StorCLI 167 ...

Page 168: ...Component identification This chapter describes the external and internal server features and components Component identification 168 ...

Page 169: ...l tab 5 iLO service port 6 USB 3 0 port The serial number iLO information pull tab is double sided One side shows the server serial number and the customer asset tag label The other side shows the default iLO account information LFF front panel components Item Description 1 Box 1 2 Box 2 3 Box 3 1 1 Front panel components 169 ...

Page 170: ...F front panel LEDs and buttons Item Description Status Definition 1 Power On Standby button and system power LED Solid green System on Flashing green Performing power on sequence Solid amber System in standby Off No power present 1 2 Front panel LEDs and buttons 170 ...

Page 171: ...per second iLO manual reboot sequence in progress Off Deactivated Item Description Status Definition When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Front panel LED power fault codes Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the front I O cable is ...

Page 172: ...LED is used to locate a particular server when it is deployed in a dense enclosure with other equipment Activating the UID LED helps an on site technician to quickly identify a server for maintenance tasks Server UID LED 172 ...

Page 173: ...are iLO reboot Data loss or NVRAM corruption might occur during a hardware iLO reboot Prerequisites An external monitor is connected In the iLO web interface the Show Server Health on External Monitor feature is enabled on the Access Settings page Procedure 1 Press and release the UID button The Server Health Summary screen is displayed on the external monitor For more information see the iLO trou...

Page 174: ...vior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Storage controller 6 flashes System board PCIe slots 7 flashes Power backplane 8 flashes Storage backplane 9 flashes Power supply 10 flashes PCIe expansion cards installed in riser board 11 flashes Chassis 12 flashes GPU card 13 flashes Front panel LED power fault codes 174 ...

Page 175: ...6 8 4 1 5 Slot 4 PCIe4 x8 8 4 1 6 Flex Slot power supply 1 7 Flex Slot power supply 2 optional 8 Serial port optional 9 USB 3 0 ports 10 iLO Management port 11 Video port 12 OCP NIC 3 0 slot The slot 3 specifications depends on the secondary riser option installed This slot supports a SFF OCP NIC 3 0 adapter 1 2 1 2 Rear panel components 175 ...

Page 176: ...ng blue 1 flash per sec Remote management or firmware upgrade in progress 4 flashes per sec iLO manual reboot sequence initiated 8 flashes per sec iLO manual reboot sequence in progress Off Deactivated 4 Power supply Solid green The power supply is operating normally Off One or more of the following conditions exists Power is unavailable Power supply failure Power supply is in standby mode Power s...

Page 177: ... power connector 2 5 Graphics card power connector 2 6 Primary PCIe4 riser connector 7 System battery 8 NVMe port 6A 9 OCP NIC 3 0 slot 10 OCP NIC 3 0 x16 upgrade connector 11 Internal USB 3 0 port 12 Storage controller backup power connector 1 13 Energy pack connector 14 NVMe SATA port 9A 15 NVMe port 4A 16 NVMe SATA port 8A System board components 177 ...

Page 178: ...25 Fan connector 3 26 NVMe port 3A 27 NVMe port 1A 28 Fan connector 2 29 NVMe port 2A 30 Not for use in this server 31 Fan connector 1 32 Type a modular storage controller slot 33 Drive backplane power connector 3 34 Drive backplane power connector 2 35 Chassis intrusion detection switch connector 36 Drive backplane power connector 1 Item Description System board components 178 ...

Page 179: ...ff Reserved S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set S1 S5 and S6 to On When the system maintenance switch position 6 is set to the On position the system is prepared to restore all configuration settings to their manufacturing defaults When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled some confi...

Page 180: ... DIMM slots are numbered sequentially 1 through 16 The supported Advance Memory Protection AMP modes use the letter assignments for population guidelines The arrow points to the front of the server DIMM slot locations 180 ...

Page 181: ...DR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website https www hpe com support DDR4SmartMemoryQS Item Description Example 1 Capacity 8 GB 16 GB 32 GB 64 GB 128 GB 256 GB 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 8R Octal rank 3 Data width on DRAM x4 4 bit x8 8 bit 4 Memory generation PC4 DDR4 5 Maximum memory speed 3200 MT s 6 CAS latency AA CAS 22 22 22 AA CAS 26 22 22 for 3...

Page 182: ...Processor and socket components Item Description 1 Pin field 2 Rail frame 3 Carrier frame 4 Processor 5 Force frame 6 Captive screws Torx T 20 Processor and socket components 182 ...

Page 183: ...ront SFF drive box numbering SAS SATA NVMe Item Description 1 Box 1 2 Box 2 3 Box 3 Front LFF drive box numbering SAS SATA Item Description 1 Box 1 2 Box 2 3 Box 3 Rear SFF drive box 4 SAS SATA NVMe Drive box numbering 183 ...

Page 184: ...he drive backplanes are connected To a storage controller Embedded HPE SR100i Gen10 Plus Software RAID controller using the onboard SATA NVMe ports Type a and type p storage controller ports To a SAS expander installed in the primary riser Drive bay numbering 184 ...

Page 185: ...When the drive backplane is connected directly to a storage controller the drive numbering in each drive box starts at 1 Front SFF drive numbering Front LFF drive numbering Rear SFF drive numbering Drive bay numbering Storage controller 185 ...

Page 186: ...rt 2 always connects to the controller port 2 SAS expander port 3 Drive numbers 1 to 4 SAS expander port 4 Drive numbers 5 to 8 SAS expander port 5 Drive numbers 9 to 12 SAS expander port 6 Drive numbers 13 to 16 SAS expander port 7 Drive numbers 17 to 20 SAS expander port 8 Drive numbers 21 to 24 SAS expander port 9 Drive numbers 25 to 27 Front SFF drive numbering Rear SFF drive numbering Drive b...

Page 187: ... been received for this drive The drive has also been identified by a management application Flashing amber A predictive failure alert has been received for this drive Replace the drive as soon as possible 2 Online Activity Solid green The drive is online and has no activity Flashing green 1 flash per second The drive is doing one of the following Rebuilding or performing a RAID Performing a strip...

Page 188: ...HPE Basic Drive LED definitions 188 ...

Page 189: ...ight bracket is shown in the following illustration with SFP28 ports and LEDs Table 2 LED indicators Item LED Status Description 1 Management Port Activity LED Off No activity Flashing Passing traffic flashing frequency indicates traffic intensity 2 Management Port Link LED Off A link has not been established Solid green Valid Ethernet link 3 SFP Port 1 Link Activity LED Off A link has not been es...

Page 190: ... green Passing traffic flashing frequency indicates traffic intensity Solid amber Link fault 5 System status LED Off System is not powered Solid amber Power is up software has not booted yet Solid green System is up and fully operational Item LED Status Description DSC 25 2 port SFP28 card ports and LEDs 190 ...

Page 191: ...NS204i p NVMe OS Boot Devicecomponents Item Description 1 Drive bay 1 2 Drive bay 2 3 Thermal interface pad with removable liner 4 M 2 drive retaining latches HPE NS204i p NVMe OS Boot Device components 191 ...

Page 192: ...NVMe OS Boot DeviceLED definitions Item Description Fault LED status 1 Bay 1 LED Off Normal Flashing 1Hz Drive predictive failure Amber Drive failure 2 Bay 2 LED HPE NS204i p NVMe OS Boot Device LED definitions 192 ...

Page 193: ...Fan bay numbering The arrow points to the front of the server Fan bay numbering 193 ...

Page 194: ...Cabling This chapter includes cabling guidelines and diagrams for internal component cabling Cabling 194 ...

Page 195: ...fy the length of the cable Use the internal cable management features to properly route and secure the cables When routing cables be sure that the cables are not in a position where they can be pinched or crimped Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sheathing Ma...

Page 196: ...Remove cables that are no longer being used Retaining them inside the system can restrict airflow If you intend to use the removed cables later label and store them for future use Cabling guidelines 196 ...

Page 197: ...Storage cabling Storage cabling 197 ...

Page 198: ...Drive power cabling Drive power cabling 198 ...

Page 199: ...12 LFF drive power cabling Description 4LFF BOX1 to power connector J37 4LFF BOX2 to power connector J68 4LFF BOX3 to power connector J42 12 LFF drive power cabling 199 ...

Page 200: ...24 SFF drive power cabling Description 8SFF BOX1 to power connector J37 8SFF BOX2 to power connector J68 8SFF BOX3 to power connector J42 24 SFF drive power cabling 200 ...

Page 201: ...2 SFF drive power cabling 2 SFF drive power cabling 201 ...

Page 202: ...Storage controller cabling Storage controller cabling 202 ...

Page 203: ...8 LFF SATA Box 2 and Box 3 to system board connector J17 cabling 8 LFF SATA Box 2 and Box 3 to system board connector J17 cabling 203 ...

Page 204: ...8 LFF SAS SATA Box 2 and Box 3 to type a controller cabling Description Box 2 to controller port 2 Box 3 to controller port 1 8 LFF SAS SATA Box 2 and Box 3 to type a controller cabling 204 ...

Page 205: ...FF SAS SATA to P816 a controller cabling Item Description Orange Box 2 to controller port 2 Orange Box 3 to controller port 1 Blue Box 1 to controller port 3 12 LFF SAS SATA to P816 a controller cabling 205 ...

Page 206: ...816 a controller cabling Item Description Orange Box 2 to controller port 2 Orange Box 3 to controller port 1 Blue Box 1 to controller port 3 Pink Box 4 to controller port 4 12 LFF SAS SATA 2SFF to P816 a controller cabling 206 ...

Page 207: ...8 SFF SATA Box 3 to system board connector J17 cabling 8 SFF SATA Box 3 to system board connector J17 cabling 207 ...

Page 208: ...8 SFF SAS SATA Box 3 to type a controller cabling Description Box 3 port 1 to controller port 1 Box 3 port 2 to controller port 2 8 SFF SAS SATA Box 3 to type a controller cabling 208 ...

Page 209: ...8 SFF SAS SATA Box 3 to PCIe controller cabling Description Box 3 port 1 to controller port 1 Box 3 port 2 to controller port 2 8 SFF SAS SATA Box 3 to PCIe controller cabling 209 ...

Page 210: ...AS SATA Box 2 to type a controller E208i a E408i a cabling Description Box 2 port 1 to controller port 1 Box 2 port 2 to controller port 2 8 SFF SAS SATA Box 2 to type a controller E208i a E408i a cabling 210 ...

Page 211: ...8 SFF SAS SATA Box 2 to type a controller P816i a cabling Description Box 2 port 1 to controller port 3 Box 2 port 2 to controller port 4 8 SFF SAS SATA Box 2 to type a controller P816i a cabling 211 ...

Page 212: ...8 SFF SAS SATA Box 1 to type a controller cabling Description Box 1 port 1 to controller port 1 Box 1 port 2 to controller port 2 8 SFF SAS SATA Box 1 to type a controller cabling 212 ...

Page 213: ...er cabling Item Description Blue Box 2 port 1 to controller port 3 Blue Box 2 port 2 to controller port 4 Orange Box 3 port 1 to controller port 1 Orange Box 3 port 2 to controller port 2 16 SFF SAS SATA Box 2 and Box 3 to P816i a controller cabling 213 ...

Page 214: ...expander port 4 Blue Box 2 port 1 to SAS expander port 5 Blue Box 2 port 2 to SAS expander port 6 Blue Box 3 port 1 to SAS expander port 7 Blue Box 3 port 2 to SAS expander port 8 Pink Type a controller port 1 to SAS expander port 1 Gold Type a controller port 2 to SAS expander port 2 24 SFF SAS SATA to SAS expander cabling 214 ...

Page 215: ... Description Orange Box 2 port 1 to system board J17 port 8A Orange Box 2 port 2 to system board J18 port 5A Orange Box 2 port 3 to system board J67 port 4A Blue Box 2 port 4 to system board J57 port 3A 8 SFF NVMe x4 Box 2 cabling 215 ...

Page 216: ...er cabling Item Description Blue Box 1 port 1 to controller port 3 Blue Box 1 port 2 to controller port 4 Orange Box 3 port 1 to controller port 1 Orange Box 3 port 2 to controller port 2 16 SFF SAS SATA Box 1 and Box 3 to P816i a controller cabling 216 ...

Page 217: ...ard J59 port 2A Orange Box 1 port 3 to system board J56 port 1A Orange Box 1 port 4 to system board J57 port 3A Blue Box 2 port 1 to system board J17 port 8A Blue Box 2 port 2 to system board J18 port 5A Blue Box 2 port 3 to system board J67 port 4A Pink Box 2 port 4 to system board J58 port 6A 16 SFF NVMe x4 Box 1 and Box 2 cabling 217 ...

Page 218: ...2 SFF SAS SATA Box 4 to SAS expander port 9 cabling 2 SFF SAS SATA Box 4 to SAS expander port 9 cabling 218 ...

Page 219: ...tion Pink Box 1 port 1 to x16 controller port 1 or x32 controller port 4 Blue Box 2 port 1 to x16 controller port 2 or x32 controller port 3 Orange Box 3 port 1 to x16 controller port 1 or x32 controller port 2 8 SFF Basic U 3x1 to PCIe x16 or x32 tri mode controller in primary riser cabling 219 ...

Page 220: ...tion Orange Box 1 port 1 to x16 controller port 1 or x32 controller port 4 Blue Box 2 port 1 to x16 controller port 2 or x32 controller port 3 Pink Box 3 port 1 to x16 controller port 1 or x32 controller port 2 8 SFF Basic U 3x1 to PCIe x16 or x32 Ttri mode controller in secondary riser cabling 220 ...

Page 221: ...ox2 and Box3 to type a tri mode controller cabling Item Description Blue Box 2 port 1 to controller port 2 Orange Box 3 port 1 to controller port 1 8 SFF Basic U 3x1 Box2 and Box3 to type a tri mode controller cabling 221 ...

Page 222: ...m boad J59 port 2A Pink Box 2 port 1 to system board J57 port 3A Pink Box 2 port 2 to system board J56 port 1A Pink Box 2 port 3 to system board J17 port 8A Pink Box 2 port 4 to system board J18 port 5A Gold Box 3 port 1 to system board J67 port 4A Gold Box 3 port 2 to primary riser J1 port 3B Gold Box 3 port 3 to primary riser J2 port 4B Green Box 3 port 4 to system board J58 port 6A 24 SFF NVMe ...

Page 223: ...in primary riser cabling Description Box 3 port 1 to controller port 1 Box 3 port 2 to controller port 2 Box 3 port 3 to controller port 3 Box 3 port 4 to controller port 4 8 SFF NVMe x4 Box 3 Premium U 2 U 3 to x32 tri mode controller in primary riser cabling 223 ...

Page 224: ...in primary riser cabling Description Box 2 port 1 to controller port 1 Box 2 port 2 to controller port 2 Box 2 port 3 to controller port 3 Box 2 port 4 to controller port 4 8 SFF NVMe x4 Box 2 Premium U 2 U 3 to x32 tri mode controller in primary riser cabling 224 ...

Page 225: ... secondary riser cabling Description Box 1 port 1 to controller port 1 Box 1 port 2 to controller port 2 Box 1 port 3 to controller port 3 Box 1 port 4 to controller port 4 8 SFF NVMe x4 Box 1 Premium U 2 U 3 to x32 tri mode controller in secondary riser cabling 225 ...

Page 226: ...x32 tri mode controller in primary riser cabling Item Description Orange Box 3 port 1 2 to controller port 1 Blue Box 3 port 3 4 to controller port 2 8 SFF NVMe x2 Box 3 Premium U 2 U 3 to x16 or x32 tri mode controller in primary riser cabling 226 ...

Page 227: ... Item Description Orange Box 2 port 1 2 to x16 port 1 or x32 port 3 controller in primary or secondary riser Blue Box 2 port 3 4 to x16 port 2 or x32 port 4 controller in primary or secondary riser 8 SFF NVMe x2 Box 2 Premium U 2 U 3 to x16 or x32 tri mode controller cabling 227 ...

Page 228: ...2 tri mode controller in secondary riser cabling Item Description Orange Box 1 port 1 2 to controller port 1 Blue Box 1 port 3 4 to controller port 2 8 SFF NVMe x2 Box 1 Premium U 2 U 3 to x16 or x32 tri mode controller in secondary riser cabling 228 ...

Page 229: ...2 SFF SAS SATA Box 4 to system board J1 port 9A cabling 2 SFF SAS SATA Box 4 to system board J1 port 9A cabling 229 ...

Page 230: ...2 SFF SAS SATA Box 4 to type a controller cabling Description Box 4 port 1 to controller port 1 2 3 or 4 2 SFF SAS SATA Box 4 to type a controller cabling 230 ...

Page 231: ...2 SFF NVMe Box 4 to tri mode controller cabling Description Box 4 port 1 to x16 port 1 or x32 port 2 controller in primary or secondary riser 2 SFF NVMe Box 4 to tri mode controller cabling 231 ...

Page 232: ...Energy pack cabling Energy pack cabling 232 ...

Page 233: ...age controller backup power cabling will depend on The riser slot where the controller is installed The location of the storage controller backup power connector on the controller Use the following diagrams for reference only Storage controller backup power cabling 233 ...

Page 234: ...Storage controller backup power cabling 234 ...

Page 235: ...M 2 SATA SSD cabling M 2 SATA SSD cabling 235 ...

Page 236: ...Accelerator or GPU power cabling Item Description Orange Low performance Blue High and low performance Y cable to support 2 accelerators in primary riser cage 1 1 Accelerator or GPU power cabling 236 ...

Page 237: ...Fan cabling Fan cabling 237 ...

Page 238: ...OCP bandwidth upgrade cabling OCP bandwidth upgrade cabling 238 ...

Page 239: ...Serial port cabling Serial port cabling 239 ...

Page 240: ...Chassis intrusion detection switch cabling Chassis intrusion detection switch cabling 240 ...

Page 241: ...Front I O cabling Front I O cabling 241 ...

Page 242: ...Specifications This chapter lists the technical specifications for the server including Environmental specifications Mechanical specifications Power supply specifications Specifications 242 ...

Page 243: ...direct sustained sunlight Maximum rate of change is 20 C hr 36 F hr The upper limit and rate of change may be limited by the type and number of options installed System performance during standard operating support might be reduced if operating above 30 C 86 F Extended ambient operating support For approved hardware configurations the supported system inlet range is extended to be 5 to 10 C 41 to ...

Page 244: ...rdware option is installed observe the following ambient temperature values 280 W processor 25 C 77 F Rear 2 SFF NVMe drive 30 C 86 F The above temperature values require the high performance fans to be installed Limited ambient temperature limitation for specific drive configurations 244 ...

Page 245: ... 46 in Depth SFF 71 36 cm 28 09 in Depth LFF 75 08 cm 29 56 in Width 44 54 cm 17 54 in Weight SFF minimum 11 66 kg 25 71 lb Weight SFF maximum 24 20 kg 53 35 lb Weight LFF minimum 12 57 kg 27 71 lb Weight LFF maximum 26 28 kg 57 94 lb Mechanical specifications 245 ...

Page 246: ...alogen Power Supply HPE 1600 W Flex Slot Platinum Hot plug Low Halogen Power Supply HPE 1600 W Flex Slot 48 VDC Hot plug Power Supply For detailed power supply specifications see the QuickSpecs on the Hewlett Packard Enterprise website CAUTION Mixing different types of power supplies in the same server might Limit or disable some power supply features including support for power redundancy Cause t...

Page 247: ...y Maximum rated input power 557 W at 100 VAC 539 W at 200 VAC 537 W at 240 VDC for China only BTUs per hour 1902 at 100 VAC 1840 at 200 VAC 1832 at 240 VDC for China only Power supply output Rated steady state power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only Maximum peak power 500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 V...

Page 248: ...China only Maximum rated input power 899 W at 100 VAC 867 W at 200 VAC 864 W at 240 VDC for China only BTUs per hour 3067 at 100 VAC 2958 at 200 VAC 2949 at 240 VAC for China only Power supply output Rated steady state power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC...

Page 249: ...VAC 3 6 A at 240 VDC for China only Maximum rated input power 851 W at 200 VAC 848 W at 240 VAC 848 W at 240 VDC for China only BTUs per hour 2905 at 200 VAC 2893 at 240 VAC 2893 at 240 VDC for China only Power supply output Rated steady state power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input fo...

Page 250: ...t 200 VAC 3 8 A at 230 VAC 2 3 A at 380 VDC Maximum rated input power 869 W at 200 VAC 865 W at 230 VAC 861 W at 277 VAC 863 W at 380 VDC BTUs per hour 2964 at 200 VAC 2951 at 230 VAC 2936 at 277 VAC 2943 at 380 VDC Power supply output Rated steady state power 800 W at 200 VAC to 277 VAC input Maximum peak power 800 W at 200 VAC to 277 VAC input HPE 800 W Flex Slot Universal Hot plug Low Halogen P...

Page 251: ... or equivalent isolation device The branch circuit overcurrent protection must be rated 27 A CAUTION This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment If this connection is made all of the following must be met This equipment must be connected directly to the DC supply system earthing electrode conductor...

Page 252: ...ted input current 8 7 A at 200 VAC 7 5 A at 230 VAC Maximum rated input power 1734 W at 200 VAC 1727 W at 230 VAC BTUs per hour 5918 at 200 VAC 5891 at 230 VAC Power supply output Rated steady state power 1600 W at 200 VAC to 240 VAC input 1600 W at 240 VDC input Maximum peak power 2200 W for 1 ms turbo mode at 200 VAC to 240 VAC input HPE 1600 W Flex Slot Platinum Hot plug Low Halogen Power Suppl...

Page 253: ...A DC at 48 VDC input 24 4 A DC at 72 VDC input Maximum Rated Input Wattage Rating 1766 W at 40 VDC input 1758 W at 48 VDC input 1755 W at 72 VDC input BTUs per hour 6026 at 40 VDC input 6000 at 48 VDC input input 5989 at 72 VDC input Power supply output Rated steady state power 1600 W at 40 VDC to 72 VDC Maximum peak power 1600 W at 40 VDC to 72 VDC HPE 1600 W Flex Slot 48 VDC Hot plug Power Suppl...

Page 254: ...rage white papers and analyst reports https www hpe com storage whitepapers For additional websites see Support and other resources Product websites HPE ProLiant DL345 Gen10 Plus Server https www hpe com servers dl345 gen10 plus HPE ProLiant DL345 Gen10 Plus Server user documents https www hpe com info dl345gen10plus docs Websites 254 ...

Page 255: ...upport and other resources Accessing Hewlett Packard Enterprise Support Accessing updates Remote support Warranty information Regulatory information Documentation feedback Support and other resources 255 ...

Page 256: ...Hewlett Packard Enterprise Support Center website https www hpe com support hpesc Information to collect Technical support registration number if applicable Product name model or version and serial number Operating system name and version Firmware version Error messages Product specific reports and logs Add on products or components Third party products or components Accessing Hewlett Packard Ente...

Page 257: ...E Software Center https www hpe com software hpesoftwarecenter To subscribe to eNewsletters and alerts https www hpe com support e updates To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page https www hpe com support AccessToSupportMaterials IMPORTAN...

Page 258: ...tiates a fast and accurate resolution based on the service level of your product Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information HPE Get Connected https www hpe com services getconnected HPE Pointnext Tech Care https www hpe com services techcare HPE Comp...

Page 259: ...ervers and Options https www hpe com support ProLiantServers Warranties HPE Enterprise and Cloudline Servers https www hpe com support EnterpriseServers Warranties HPE Storage Products https www hpe com support Storage Warranties HPE Networking Products https www hpe com support Networking Warranties Warranty information 259 ...

Page 260: ... about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at https www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see https ww...

Page 261: ...lp us improve the documentation use the Feedback button and icons located at the bottom of an opened document on the Hewlett Packard Enterprise Support Center portal https www hpe com support hpesc to send any errors suggestions or comments All document information is captured by the process Documentation feedback 261 ...

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