QuickSpecs
HPE ProLiant DL20 Generation9 (Gen9)
Service and Support
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Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading, asset
tagging, and custom packaging. HPE products supported through Factory Express include a wide array of
servers and storage: HPE Integrity, HPE ProLiant, HPE Apollo, HPE ProLiant Server Blades, HPE
BladeSystem, HPE 9000 servers as well as the MSAxxxx3PAR suite, XP, rackable tape libraries and
configurable network switches.
For more information on Factory Express services for your specific server model please contact your sales
representative or go to:
http://www.hp.com/go/factory-express
.
Additional Support Services can be found at HPE Support Services Central
http://ssc.hpe.com
Connect your
devices to HPE
Unlock all of the benefits of your technology investment by connecting your products to Hewlett Packard
Enterprise.
Achieve up to 77%
1
reduction in down time, near 100%
2
diagnostic accuracy and a single
consolidated view of your environment. By connecting, you will receive 24x7monitoring, pre-failure alerts,
automatic call logging, and automatic parts dispatch. HPE Proactive Care Service and HPE Datacenter
Care Service customers will also benefit from proactive activities to help prevent issues and increase
optimization. All of these benefits are already available to you with your server storage and networking
products, securely connected to Hewlett Packard Enterprise support.
NOTE:
1- IDC whitepaper
2 – HPE CSC reports 2014 - 2015
HPE Support Center
Personalized online support portal with access to information, tools and experts to support HPE business
products. Submit support cases online, chat with Hewlett Packard Enterprise experts, access support
resources or collaborate with peers. Learn more
http://www.hp.com/go/hpsc
HPE's Support Center Mobile App** allows you to resolve issues yourself or quickly connect to an agent
for live support. Now, you can get access to personalized IT support anywhere, anytime.
HPE Insight Remote Support and HPE Support Center are available at no additional cost with a Hewlett
Packard Enterprise warranty, HPE Support Services or Hewlett Packard Enterprise contractual support
agreement.
NOTE:
** HPE Support Center Mobile App is subject to local availability
Parts and Materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to
maintain the covered hardware product in operating condition, including parts and materials for available
and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime and/or the maximum usage
limitations as set forth in the
manufacturer's operating manual, product quick-specs, or the technical
product data sheet will not be provided, repaired, or replaced as part of these services.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by HPE due to malfunction.
For more
information
To learn more on HPE ProLiant servers, please contact your Hewlett Packard Enterprise sales
representative or Hewlett Packard Enterprise Authorized Channel Partner or
visit:
http://www.hp.com/services/proliant
