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HP ProBook 5320m Notebook PC

Maintenance and Service Guide

Document Part Number: 609313-001

June 2010

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.

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Summary of Contents for ProBook 5330m

Page 1: ...13 001 June 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures ...

Page 2: ... trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or e...

Page 3: ...t allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safet...

Page 4: ...g Serial number label location 3 1 Computer major components 3 2 Cable Kit 3 6 Display assembly subcomponents 3 7 Mass storage devices 3 8 Plastics Kit 3 9 Miscellaneous parts 3 10 Sequential part number listing 3 11 4 Removal and replacement procedures Preliminary replacement requirements 4 1 Tools required 4 1 Service considerations 4 1 Grounding guidelines 4 2 Component replacement procedures 4...

Page 5: ... 5 5 Computer Setup in Windows Vista 5 7 Starting Computer Setup 5 7 Using Computer Setup 5 7 Computer Setup menus 5 8 File menu 5 8 Security menu 5 9 Diagnostics menu 5 10 System Configuration menu 5 10 Computer Setup in Windows XP 5 13 Starting Computer Setup 5 13 Using Computer Setup 5 13 Computer Setup menus 5 14 File menu 5 14 Security menu 5 15 Diagnostics menu 5 16 System Configuration menu...

Page 6: ...king up your information 8 9 Performing a recovery 8 10 8 Connector pin assignments Audio in microphone 8 1 Audio out headphone 8 1 External monitor 8 2 RJ 45 network 8 3 Universal Serial Bus 8 4 9 Power cord set requirements Requirements for all countries and regions 9 1 Requirements for specific countries and regions 9 2 10Recycling Battery 10 1 Display 10 1 Index ...

Page 7: ...rightView LED display assembly Supports privacy filter Memory One customer accessible upgradable memory module slot Supports the following DDR3 configurations at 1333 MHz in all countries and regions 4096 MB total system memory 4096 1 2048 MB total system memory 2048 1 1024 MB total system memory 1024 1 not available on Microsoft 64 bit operating systems Hard drives Supports 9 50 mm 6 35 cm 2 50 i...

Page 8: ...AN option External media cards SD Card Reader supporting the following optional digital card formats MultiMediaCard MMC Secure Digital SD Memory Card Ports Combo headphone microphone supports audio in stereo microphone and audio out stereo headphone Multi pin AC power RJ 45 Ethernet includes link and activity lights USB v 2 0 3 one powered DisplayPort Dsub 15 pin supporting 1600 1200 external reso...

Page 9: ...2010 Japan Windows 7 Home Premium 64 with Office 2007 Ready EMEA region Windows 7 Home Premium 64 with Office 2010 Ready APJ region Windows 7 Home Premium 64 with Home and Business 2010 Japan Windows 7 Home Premium 64 Personal 2010 Japan Windows 7 Home Premium 64 Professional 2010 Japan Windows 7 Pro 32 with Office 2007 Ready EMEA region Windows 7 Pro 32 with Office 2010 Ready APJ region Windows 7...

Page 10: ...me Premium 64 Windows 7 Home Premium 32 Windows 7 Home Premium 64 Available with Windows Vista Home Basic Windows Vista Home Basic DRDVD Windows Vista DRDVD Windows 7 Windows 7 Windows 7 Home Basic 32 Windows 7 Basic 32 Certified Microsoft WHQL Web only support Windows Vista Enterprise 64 and 32 Windows Vista Business Serviceability End user replaceable parts AC adapter Battery system Hard drive M...

Page 11: ...or tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information In Windows Vista 1 Select Start Computer System Properties 2 In the left pane click Device Manager Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installin...

Page 12: ...Item Component Description 1 Internal display switch Turns off the display and initiates Sleep Windows 7 and Windows Vista or Standby Windows XP if the display is closed while the power is on 2 Internal microphones 2 Record sound If there is a microphone icon next to each microphone opening your computer has internal microphones 3 Webcam Records video and captures still photographs ...

Page 13: ...ntennas 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to yo...

Page 14: ...r has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings In Windows 7 Select Start Control Panel System and Security Power Options In Windows Vista Select Start Control Panel System and Maintenance Power Options In Windows XP Select Start Control Panel Performance...

Page 15: ...ith the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Embedded numeric keypad keys Can be used like the keys on an external numeric keypad 6 Function keys Execute frequently used system func...

Page 16: ... Windows 7 and Windows Vista or Standby Windows XP Off The computer is off or in Hibernation 2 Caps lock light On Caps lock is on 3 Wireless light Blue An integrated wireless device such as a WLAN device the HP Mobile Broadband Module select models only and or a Bluetooth device is on Amber All wireless devices are off 4 QuickLook light Turns on briefly when the QuickLook button is pressed 5 Quick...

Page 17: ...hPad scroll zone Scrolls up or down 4 Right TouchPad button Functions like the right button on an external mouse This table describes factory settings To view or change pointing device preferences In Windows 7 Select Start Devices and Printers Then right click the device representing your computer and select Mouse settings In Windows Vista Select Start Control Panel Hardware and Sound Mouse In Win...

Page 18: ...ion Item Component Description 1 SD Card Reader Supports the following optional digital card formats MultiMediaCard MMC Secure Digital SD Memory Card 2 Combo headphone microphone jack Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio Also connects an optional headset microphone When a device is connected to the headphone jack the co...

Page 19: ...ries in the computer are fully charged If the computer is not plugged into an external power source the light stays off until the battery reaches a low battery level 2 Power connector Connects an AC adapter 3 Vent Enables airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and...

Page 20: ...dule SIM The SIM slot is located inside the battery bay 3 Vents 6 Enable airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Hard drive bay Holds the hard drive and contains the memory module slot 5 Battery release latch Releases the battery ...

Page 21: ...nformation the serial number label located on the bottom of the computer provides important information that you may need when contacting technical support Serial number label location format and color vary on select models 1 Product name 4 Warranty period 2 Serial number 5 Model description select models only 3 Product number ...

Page 22: ...3 2 Maintenance and Service Guide Illustrated parts catalog Computer major components ...

Page 23: ... 618843 081 For use in France 618843 051 For use in France and Arabia 618843 DW1 For use in French Canada 618843 121 For use in Germany 618843 041 For use in Greece 618843 DJ1 For use in Hungary 618843 211 For use in Iceland 618843 DD1 For use in Israel 618843 BB1 For use in Italy 618843 061 For use in Japan 618843 291 For use in the Netherlands 618843 B31 For use in Norway 618843 091 For use in P...

Page 24: ...Russia 618820 001 System board with Intel Dual Core i3 350M 2 26 GHz processor 3 M L3 cache 4 threads 35W 618817 001 System board with Intel Dual Core i3 350M 2 26 GHz processor 3 M L3 cache 4 threads 35W for use in China and Russia 618818 001 System board with Intel U3400 1 06 GHz processor 618823 001 System board with Intel U3400 1 06 GHz processor for use in China and Russia 618824 001 8 USB bo...

Page 25: ... Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mo...

Page 26: ...3 6 Maintenance and Service Guide Illustrated parts catalog Cable Kit Item Description Spare part number Cable Kit 618826 001 1 Power button board cable 2 Bluetooth module cable 3 USB board cable ...

Page 27: ...Display Hinge Kit includes left and right hinges 581094 001 Display Cable Kit includes 618833 001 4a Display panel cable and webcam cable 4b Microphones and cables 4c WWAN antenna transceivers and cables 4d WLAN antenna transceivers and cables 5 Display enclosure includes microphones and cables WLAN antenna transceivers and cables and WWAN antenna transceivers and cables 618831 001 ...

Page 28: ...cription Spare part number 1 Hard drive includes bracket 500 GB 7200 rpm 618829 001 320 GB 7200 rpm 581084 001 250 GB 7200 rpm 581083 001 2 Solid state drive includes bracket only with computer models running Windows 7 operating system either 2 GB or 4 GB 128 GB 581085 001 80 GB 581086 001 ...

Page 29: ...llustrated parts catalog Maintenance and Service Guide 3 9 Plastics Kit Item Description Spare part number Plastics Kit 618835 001 1 SD Card Reader slot bezel 2 Accessory cover includes 2 captive screws ...

Page 30: ...For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in the United Kingdom and Singapore 490371 031 For use in the United States 490371 001 Screw Kit Phillips PM3 0 4 0 screw Phillips PM2 5 11 0 captive screw Phillips PM2 5 6 0 captive screw Phillips PM2 5 5 0...

Page 31: ... in all countries and regions except China 537921 001 Bluetooth module The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cable Kit spare part number 618826 001 580956 001 4 cell 41 WHr 2 8 Ah battery 581094 001 Display Hinge Kit includes left and right hinges 581096 001 2048 MB memory module 1333 MHz DDR3 581083 001 250 GB 7...

Page 32: ...me Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Togo Tonga Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 593836 001 Broadcom 4312G 802 11 b g n WLAN module for use in Canada the Cayman Islands Guam Puerto Rico the United States and the U S Virgin Islands ...

Page 33: ...nd cable and TouchPad board and cable 618842 001 Webcam module 618843 001 Keyboard for use in the United States includes keyboard cable 618843 031 Keyboard for use in the United Kingdom includes keyboard cable 618843 041 Keyboard for use in Germany includes keyboard cable 618843 051 Keyboard for use in France includes keyboard cable 618843 061 Keyboard for use in Italy includes keyboard cable 6188...

Page 34: ...nd includes keyboard cable 618843 BA1 Keyboard for use in Slovenia includes keyboard cable 618843 BB1 Keyboard for use in Israel includes keyboard cable 618843 BG1 Keyboard for use in Switzerland includes keyboard cable 618843 DD1 Keyboard for use in Iceland includes keyboard cable 618843 DJ1 Keyboard for use in Greece includes keyboard cable 618843_DW1 Keyboard for use in France and Arabia includ...

Page 35: ...ng excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors ÄCAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables mu...

Page 36: ...ge FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity fro...

Page 37: ...en touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to...

Page 38: ...e proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps ...

Page 39: ...r loosened when servicing the computer Make special note of each screw size and location during removal and replacement Serial number location The serial number location located on the bottom of the computer provides important information that you may need when contacting technical support Serial number label location format and color vary on select models 1 Product name 4 Warranty period 2 Serial...

Page 40: ...d rubber pads The feet are included in the Rubber Feet Kit spare part number 581101 001 There are 6 rubber feet that attach to the base enclosure in the locations shown in the following illustration The four rubber feet 1 in the corners of the computer are larger than the two rubber feet 2 in the middle of the computer ...

Page 41: ... cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface with the front toward you 2 Slide the battery release latch 1 to release the battery 3 Pivot the front edge of the battery 2 upward 4 Remove the battery 3 Install the battery by inserting it into the battery bay and pivoting it downward until it is seat...

Page 42: ...ure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the SIM 1 Press in...

Page 43: ...and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the mass storage device 1 Position the computer with the front toward you 2 Loosen the two Phillips PM2 5 6 0 captive screws that secure the accessory cover to the computer 3 Slide the rear edge 1 of the accessory cover to detach it from the computer 4 Remove the accessory cover 2 The accessory...

Page 44: ... in the mass storage device bay 6 Remove the two Phillips PM2 5 4 0 screws 2 that secure the mass storage device in the mass storage device bay 7 Grasp the Mylar tab 1 on the mass storage device bracket and slide the mass storage device to the left 2 to disconnect it from the system board 8 Remove the mass storage device 3 from the mass storage device bay ...

Page 45: ...ass storage device bracket follow these steps a Remove the four Phillips PM3 0 4 0 screws 1 that secure the mass storage device bracket to the mass storage device b Lift the bracket 2 straight up to remove it from the mass storage device Reverse this procedure to reassemble and install the mass storage device ...

Page 46: ...gh the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 Remove the Bluetooth module 1 Release the Bluetooth module...

Page 47: ...nd replacement procedures Maintenance and Service Guide 4 13 2 Disconnect the Bluetooth module cable from the Bluetooth module 3 Remove the Bluetooth module Reverse this procedure to install the Bluetooth module ...

Page 48: ...he Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao...

Page 49: ...ule and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 1 Position the computer with the front toward you 2 Disconnect the WLAN antenna cables from the terminals on the WLAN module The black WLAN antenna cable is connected to the WLAN module Main terminal The white WLAN antenna cable is connected to the ...

Page 50: ...AN modules are designed with a notch to prevent incorrect insertion of the WLAN module into the WLAN module slot If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module ...

Page 51: ...module ÄCAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 1...

Page 52: ... Phillips PM2 5 4 0 screw that secures the WWAN module to the system board The WWAN module tilts up 4 Remove the WWAN module by pulling it away from the slot at an angle WWAN modules are designed with a notch to prevent incorrect insertion of the WWAN module into the WWAN module slot ...

Page 53: ...d Service Guide 4 19 If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module ...

Page 54: ...power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the system board The RTC battery is attached ...

Page 55: ...ging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 Remove the memory module 1 Pull away the retention clips on each side of the memory module to release the memory module The memory module tilts up Description Spare part number 4096 MB memory module...

Page 56: ...dule hold it by the edges only Do not touch the components on the memory module 2 Grasp the edge of the memory module and then pull it out of the memory module slot Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module ...

Page 57: ...e the accessory cover see Mass storage device on page 4 9 Keyboard for use in country or region Spare part number Keyboard for use in country or region Spare part number Belgium 618843 A41 Norway 618843 091 Bulgaria 618843 261 Portugal 618843 131 The Czech Republic and Slovakia 618843 A81 Russia 618843 251 Denmark 618843 081 Saudi Arabia 618843 171 France 618843 051 Slovenia 618843 BA1 France and ...

Page 58: ...Torx T8M2 5 5 0 screws 1 in the mass storage device bay and the wireless module compartment One Phillips PM2 5 2 0 broadhead screw 2 in the battery bay 3 Turn the computer display side up with the front toward you 4 Open the computer as far as possible 5 Slide the keyboard 1 back until it rests on the display 6 Lift the rear edge of the keyboard 2 until it rests at an angle ...

Page 59: ...e and Service Guide 4 25 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached disconnect the keyboard cable 2 from the system board and then remove the keyboard 3 Reverse this procedure to install the keyboard ...

Page 60: ...ugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 6 Remove the keyboard see Keyboard on page 4 23 Remove the button board and cable 1 Release the ZIF connector 1 to which the button board cable is attached and then disconnect the button board cab...

Page 61: ...de 4 27 3 Remove the Torx T8M2 5 4 0 screw that secures the button board to the top cover 4 Lift the button board to release it from the clips built into the top cover 5 Remove the button board and cable Reverse this procedure to install the button board and cable ...

Page 62: ...e 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 Remove the top cover 1 Turn the computer upside down with the front toward you 2 Remove the following screws Three Torx T8M2 5 5 0 screws 1 in the battery bay Three Torx T8M2 5 6 0 screws 2 in the mass st...

Page 63: ...elease the ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cable from the system board 6 Release the ZIF connector 2 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the system board 7 Remove the seven slotted Torx T8M2 5 7 0 screws that secure the top cover to the base enclosure ...

Page 64: ...vice Guide Removal and replacement procedures 8 Lift the rear edge 1 of the top cover until it detaches from the base enclosure 9 Remove the top cover 2 by lifting it straight up Reverse this procedure to install the top cover ...

Page 65: ...4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 d Top cover see Top cover on page 4 28 Remove the power button board and cable 1 Release the ZIF connector 1 to which the power button board cable is attached and then disconnect the cable from the system b...

Page 66: ...ected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page ...

Page 67: ...ive system board and installed on the replacement system board SIM see SIM on page 4 8 Bluetooth module see Bluetooth module on page 4 12 WLAN module see WLAN module on page 4 14 WWAN module see WWAN module on page 4 17 RTC battery see RTC battery on page 4 20 Memory module see Memory module on page 4 21 Bluetooth module cable see Bluetooth module cable on page 4 32 Fan and heat sink see Fan and h...

Page 68: ...board 3 Turn the computer display side up with the front toward you 4 Open the computer as far as possible 5 Disconnect the speaker cable 1 from the system board 6 Disconnect the display panel cable 2 from the system board 7 Release the ZIF connector 3 to which the power button board board cable is attached and then disconnect the cable from the system board 8 Disconnect the power cable 4 from the...

Page 69: ...three Torx T8M2 5 4 0 screws that secure the system board to the base enclosure 10 Lift the left side of the system board 1 until it rests at an angle 11 Remove the system board 2 by sliding it away from the base enclosure at an angle Reverse this procedure to install the system board ...

Page 70: ...gh the ventilation grill located on the left side of the computer Before removing the fan and heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplug...

Page 71: ... the system board 3 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four Torx T8M2 0 7 0 captive screws 2 that secure the fan and heat sink to the system board Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it 4 Remove the fan and heat sink 3 ...

Page 72: ...sed on the processor 1 and the heat sink section 2 that services it Thermal pads are used on the Northbridge chip 3 and the heat sink section 4 that services it Replacement thermal material is included with all system board and heat sink spare part kits 5 Lift the fan straight up to remove it from the heat sink The fan is attached to the heat sink with double sided tape Reverse this procedure to i...

Page 73: ... and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 d Top cover see Top cover on page 4 28 e System board see System board on page 4 33 Remove the speaker assembly...

Page 74: ...the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 d Top cover see Top cover on page 4 28 e System board see System board on page 4 33 Remove the USB board 1 Disconnect the microphone...

Page 75: ... AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 d Top cover see Top cover on page 4 28 e System board see System board on page 4 33 Remove the battery eject arm 1 Turn the base enclos...

Page 76: ...e the battery eject arm spring 1 from the tab built into the base enclosure 5 Remove the two Phillips PM2 5 4 0 broadhead screws 2 that secure the battery eject arm to the base enclosure 6 Remove the the battery eject arm 3 Reverse this procedure to install the battery eject arm ...

Page 77: ...sconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 d Top cover see Top c...

Page 78: ...computer components 2 Remove the two Torx T8M2 5 4 0 screws 1 and the Torx T8M2 5 9 0 screw 2 that secure the display assembly to the base enclosure 3 Lift the display assembly 3 straight up and remove it 4 If it is necessary to replace the display bezel or any of the display assembly internal components a Remove the two rubber screw covers 1 and the two Phillips PM2 5 5 0 screws 2 that secure the...

Page 79: ...y bezel 4 The display bezel is available using spare part number 618832 001 5 If it is necessary to replace the webcam module a Release the webcam module 1 as far from the display enclosure as the webcam module cable allows The webcam module is attached to the display enclosure with double sided tape b Disconnect the webcam module cable 2 from the webcam module c Remove the webcam module The webca...

Page 80: ...s 6 If it is necessary to replace the display hinges a Remove the eight Torx T8M2 5 4 0 screws 1 that secure the display hinges to the display enclosure b Remove the display hinges 2 The display hinges are available in the Display Hinge Kit spare part number 581094 001 ...

Page 81: ... panel 1 until it detaches from the display enclosure b Release the support bar 2 that secures the display panel cable connector to the display panel c Disconnect the display panel cable 3 from the display panel d Remove the display panel e Remove the display panel cable The display panel cable is included in the Display Cable Kit spare part number 618833 001 ...

Page 82: ...e display enclosure The transceivers are attached to the enclosure with double sided tape b Release the WWAN antenna cables 2 from the clips and routing channels built into the left and right sides of the display enclosure c Remove the WWAN wireless antenna transceivers and cables The wireless antenna transceivers and cables are included in the Display Cable Kit spare part number 618833 001 ...

Page 83: ...he WLAN wireless antenna transceivers and cables The wireless antenna transceivers and cables are included in the Display Cable Kit spare part number 618833 001 10 If it is necessary to replace the microphones and cables a Release the microphone receivers 1 from the clips built into the display enclosure b Release the microphone cables 2 from the clips and routing channel built into the left side ...

Page 84: ...4 50 Maintenance and Service Guide Removal and replacement procedures ...

Page 85: ...settings in Computer Setup are accessed from the File Security Diagnostics and System Configuration menus To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then pr...

Page 86: ... restarts Restoring factory settings in Computer Setup Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter BIOS Setup 3 Use a ...

Page 87: ...re Changes and Exit Cancel any changes entered during the current session Then exit and restart the computer Save Changes and Exit Save any changes entered during the current session Then exit and restart the computer Your changes go into effect when the computer restarts Select To do this Setup BIOS Administrator Password Set up a BIOS administrator password User Management requires a BIOS admini...

Page 88: ...riveLock support Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary hard drive or the drive in the upgrade bay If you run Disk Sanitizer the data on the selected drive is destroyed permanently System IDs Enter a user defined computer asset tracking number and ownership tag Select To do this Select To do this System Diagnostics menu F1 System Information Displays the foll...

Page 89: ... a hard drive diskette drive or optical drive connected by a USB port to the computer Select a parallel port mode ECP Enhanced Capabilities Port standard bidirectional or EPP Enhanced Parallel Port Enable disable fan always on while connected to an AC outlet enabled by default Enable disable Data Execution Prevention When enabled the processor can disable some virus code execution which helps to i...

Page 90: ...to Network set by default Follow Boot Order Enable disable the fingerprint device enabled by default Enable disable a modem device enabled by default Enable the ambient light sensor enabled by default Enable disable the Notebook MultiBay device enabled by default Enable disable the integrated camera select models only enabled by default Enable disable optical disk drive enabled by default Enable d...

Page 91: ...To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen ins...

Page 92: ...actory settings Computer Setup menus The menu tables in this section provide an overview of Computer Setup options Some of the Computer Setup menu items listed in this chapter may not be supported by your computer File menu Select To do this System Information View identification information for the computer and the batteries in the system View specification information for the processor memory si...

Page 93: ...tor password HP SpareKey Enrollment Enroll or reset HP SpareKey which is a set of security questions and answers used if you forget your password DriveLock Passwords Enable disable DriveLock on any computer hard drive enabled by default Change a DriveLock user password or master password DriveLock settings are accessible only when you enter Computer Setup by turning on not restarting the computer ...

Page 94: ...nguage Change the Computer Setup language Boot Options Set a Startup Menu delay in seconds Enable disable Custom Logo disabled by default Enable disable Display Diagnostic URL enabled by default Enable disable CD ROM boot enabled by default Enable disable SD Card boot enabled by default Enable disable floppy boot enabled by default Enable disable PXE Internal NIC boot enabled by default Set the Ex...

Page 95: ...y default Enable disable Virtualization Technology select models only disabled by default Enable disable TXT Intel Trusted Execution Technology select models only disabled by default Enable disable Dual Core CPU select models only enabled by default Enable Disable Unified Extensible Firmware Interface UEFI mode disabled by default Turn the Numlock state at boot on or off Built In Device Options En...

Page 96: ...fault Enable disable internal microphones enabled by default Port Options all are enabled by default All port options are enabled by default Enable disable the Smart Card slot Enable disable the ExpressCard slot Enable disable the serial port Enable disable the parallel port Enable disable the flash media reader Enable disable the USB port Ä Disabling the USB port also disables MultiBay devices an...

Page 97: ... the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key To close open dialog boxes and return to the main Computer Setup screen press esc and the...

Page 98: ...anged when you restore the factory settings Computer Setup menus The menu tables in this section provide an overview of Computer Setup options Some of the Computer Setup menu items listed in this chapter may not be supported by your computer File menu Select To do this System Information View identification information for the computer and the batteries in the system View specification information...

Page 99: ...ator password HP SpareKey Enrollment Enroll or reset HP SpareKey which is a set of security questions and answers used if you forget your password DriveLock Passwords Enable disable DriveLock on any computer hard drive enabled by default Change a DriveLock user password or master password DriveLock settings are accessible only when you enter Computer Setup by turning on not restarting the computer...

Page 100: ... system Specification information for the processor memory size system ROM video revision keyboard controller version and wireless identification numbers F2 Start up Test Verifies the system components needed for starting the computer F3 Run In Test Runs a comprehensive check on system memory F4 Hard Disk Test Runs a comprehensive self test on any hard drive in the system F5 Error Log Displays a l...

Page 101: ... a hard drive diskette drive or optical drive connected by a USB port to the computer Select a parallel port mode ECP Enhanced Capabilities Port standard bidirectional or EPP Enhanced Parallel Port Enable disable fan always on while connected to an AC outlet enabled by default Enable disable Data Execution Prevention When enabled the processor can disable some virus code execution which helps to i...

Page 102: ... default Follow Boot Order Enable disable the fingerprint device enabled by default Enable disable a modem device enabled by default Enable the ambient light sensor enabled by default Enable disable the Notebook MultiBay device enabled by default Enable disable the integrated camera select models only enabled by default Enable disable optical disk drive enabled by default Enable disable internal m...

Page 103: ...e Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Applicable product safety standards specify thermal li...

Page 104: ...cm 11 2 in Diagonal 33 6 cm 13 3 in Number of colors Up to 16 8 million Contrast ratio 250 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 279 0 279 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 4 0 W Viewing angle 40 horizontal 120 40 vertical typical ...

Page 105: ...k times typical read including setting Single track 1 5 ms 1 5 ms 2 0 ms Average 12 0 ms 12 0 ms 12 0 ms Maximum 22 0 ms 22 0 ms 22 0 ms Logical blocks 625 142 448 625 142 448 488 397 168 Disc rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive ...

Page 106: ...6 4 Maintenance and Service Guide Specifications ...

Page 107: ...s that you print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as complete as your most current backup You should create system repair discs select models only and your initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a...

Page 108: ...kup reduces the number of recovery discs required When backing up to discs number each disc before inserting it into the optical drive of the computer To create a backup using Backup and Restore follow these steps Be sure that the computer is connected to AC power before you start the backup process The backup process may take over an hour depending on file size and the speed of the computer 1 Sel...

Page 109: ...ission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information To recover your information using Startup Repair follow these steps ÄCAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanentl...

Page 110: ...tions Using a Windows 7 operating system DVD purchased separately If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system Make sure that your most recent backup stored on discs or on an external drive is easily acces...

Page 111: ... and save them for later use Backing up your information Recovery after a system failure is as complete as your most current backup You should create your initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You can back up your information to an optional external...

Page 112: ...rt for more information Performing a recovery In case of system failure or instability the computer provides the following tools to recover your files Windows recovery tools You can use the Backup and Restore Center to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You c...

Page 113: ...y erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled If your computer includes a solid state drive SSD you may not have a reco...

Page 114: ...ers booklet included with the computer ÄCAUTION Using a Windows Vista operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate reco...

Page 115: ...asonably current backup You can back up individual files or folders to an optional external hard drive or to a network drive Note the following when backing up Store personal files in the My Documents folder and back it up periodically Back up templates stored in their associated programs Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings ...

Page 116: ...e on screen instructions For additional information on initiating a recovery in Windows perform a search for this topic in Help and Support Recovering the operating system and programs ÄCAUTION The recovery process reformats and completely erases the hard drive All files you have created and any software installed on the computer are permanently removed The recovery process reinstalls the original...

Page 117: ...nd Service Guide 8 1 8 Connector pin assignments Audio in microphone Audio out headphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground ...

Page 118: ...gnments External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock ...

Page 119: ...Connector pin assignments Maintenance and Service Guide 8 3 RJ 45 network Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused ...

Page 120: ...8 4 Maintenance and Service Guide Connector pin assignments Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground ...

Page 121: ... all countries and regions The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current...

Page 122: ...T 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two...

Page 123: ... When you remove these components handle them carefully Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site...

Page 124: ... assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 ...

Page 125: ...verter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel ...

Page 126: ...nel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel ...

Page 127: ...de down 17 Remove the backlight frame from the display panel ÅWARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame ...

Page 128: ...m the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight ...

Page 129: ...l 4 32 boot options 5 5 5 10 5 17 boot order 5 5 5 10 5 17 bottom components 2 10 built in device options 5 6 5 11 5 12 5 18 button board removal 4 26 spare part number 3 4 3 12 4 26 buttons power 2 4 QuickLook 2 4 QuickWeb 2 4 TouchPad 2 7 wireless 2 4 C Cable Kit components 3 6 spare part number 3 4 3 6 3 12 cables service considerations 4 1 caps lock light 2 6 chipset product description 1 1 co...

Page 130: ...eLock automatic 5 15 drives boot order 5 5 5 10 5 17 E electrostatic discharge 4 2 equipment guidelines 4 4 esc key 2 5 Ethernet product description 1 2 external media card product description 1 2 external monitor port connector pinout 8 2 location 2 9 F f11 recovery 8 7 fan removal 4 36 spare part number 3 4 3 13 4 36 feet locations 4 6 spare part number 4 6 File menu 5 3 5 8 5 14 fn key 2 5 fron...

Page 131: ... O operating system product description 1 3 P packing guidelines 4 3 passwords 5 15 plastic parts 4 1 Plastics Kit components 3 9 contents 3 9 spare part number 3 4 3 9 3 13 pointing device components 2 7 illustrated 2 7 product description 1 2 port options 5 12 ports DisplayPort 2 9 external monitor port 2 9 monitor port 2 9 powered USB 2 9 product description 1 2 USB 2 8 2 9 power button 2 4 pow...

Page 132: ...5 15 set up BIOS administrator password 5 15 System IDs 5 15 user management 5 15 security product description 1 2 service considerations 4 1 serviceability product description 1 4 set security level 5 6 5 12 5 18 SIM slot 2 10 SIM removal 4 8 solid state drive removal 4 9 spare part numbers 3 5 3 8 3 11 4 9 speaker assembly removal 4 39 spare part number 3 4 3 13 4 39 speakers 2 8 specifications ...

Page 133: ...s 2 3 removal 4 48 4 49 spare part number 4 48 4 49 wireless button 2 4 wireless light 2 6 wireless product description 1 2 WLAN module removal 4 14 spare part numbers 3 5 3 11 3 12 4 14 workstation guidelines 4 4 WWAN module removal 4 17 spare part number 3 5 3 11 4 17 ...

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