HP ProBook 430 G2 Maintenance And Service Manual Download Page 59 | Manualshive

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6.

If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM1.6×2.5
screws (1) that secure the panel to the display enclosure, and then lift the top of the panel upward (2).

The raw display panel is available using spare part number 768206-001.

7.

Rotate the display panel all the way over (1), disconnect the display cable from the rear of the panel (2),
and then remove the display panel (3) from the enclosure.

Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display
panel.

Component replacement procedures

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Summary of Contents for ProBook 430 G2

Page 1: ...HP ProBook 430 G2 Notebook PC Maintenance and Service Guide ...

Page 2: ...ost models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product prein...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety ...

Page 6: ...vi Safety warning notice ...

Page 7: ...t 20 Display components 21 Mass storage devices 22 Miscellaneous parts 23 4 Removal and replacement procedures preliminary requirements 24 Tools required 24 Service considerations 24 Plastic parts 24 Cables and connectors 25 Drive handling 25 Grounding guidelines 26 Electrostatic discharge damage 26 Packaging and transporting guidelines 27 Workstation guidelines 27 Equipment guidelines 28 5 Remova...

Page 8: ...bly 64 Heat sink assembly 66 Power connector and cable 68 Display assembly 70 7 Computer Setup BIOS and MultiBoot in Windows 7 76 Using Computer Setup 76 Starting Computer Setup 76 Navigating and selecting in Computer Setup 76 Restoring factory settings in Computer Setup 77 Updating the BIOS 77 Determining the BIOS version 77 Downloading a BIOS update 78 Using MultiBoot 78 About the boot device or...

Page 9: ...TPM and HP Sure Start in Windows 10 86 Using Computer Setup 86 Starting Computer Setup 86 Navigating and selecting in Computer Setup 86 Restoring factory settings in Computer Setup 87 Updating the BIOS 88 Determining the BIOS version 88 Downloading a BIOS update 88 Changing the boot order using the f9 prompt 89 TPM BIOS settings select products only 89 Using HP Sure Start select products only 90 1...

Page 10: ...rchased separately 103 Using Windows Refresh or Windows Reset 103 Using HP Software Setup 103 14 Backup and recovery in Windows 10 104 Creating recovery media and backups 104 Creating HP Recovery media select products only 104 Using Windows tools 105 Restore and recovery 106 Recovering using HP Recovery Manager 106 What you need to know before you get started 106 Using the HP Recovery partition se...

Page 11: ...fications 118 Blu ray ROM DVD RW SuperMulti DL Drive 119 DVD ROM drive 119 Specification information in Device Manager 120 17 Statement of Volatility 121 Non volatile memory usage 123 Questions and answers 125 18 Power cord set requirements 126 Requirements for all countries and regions 126 Requirements for specific countries and regions 126 19 Recycling 128 Battery 128 Display 128 Index 134 xi ...

Page 12: ...xii ...

Page 13: ...7U 1 4 GHz processor Intel HD Graphics Intel Core i7 processor Broadwell Dual Core 5th generation 1600MHz 4 MB L3 cache 15W Intel HD 5500 Graphics 5500U 2 4 GHz 3 0 GHz Core Turbo Intel Core i5 processor Broadwell Dual Core 5th generation 1600MHz 3 MB L3 cache 15W Intel HD 5500 Graphics 5300U 2 3 GHz 2 9 GHz Core Turbo 5200U 2 2 GHz 2 7 GHz Core Turbo Intel Core i3 processor Broadwell Dual Core 5t...

Page 14: ...urations 16384 MB 8192 2 dual channel 12288 MB 8192 4096 dual channel 8192 MB 8192 1 8192 MB 4096 2 dual channel 6144 MB 4096 2048 dual channel 4096 MB 4096 1 2048 MB 2048 1 Primary storage Supports 7 mm 2 5 in SATA hard drives with HP 3D DriveGuard Customer accessible Supports the following 7 mm 9 5 mm 2 5 inch hard drives 1 TB 5400 rpm 750 GB 5400 rpm 500 GB 7200 rpm 500 GB 5400 rpm 500 GB 5400 ...

Page 15: ... module One or two WLAN antennas built into display assembly Supports no WLAN Bluetooth option Integrated WLAN options via Minicard Intel 802 11 a b g n AC 2x2 BT Combo Wilkins Peak 2 no vPro Intel 802 11 a b g n AC 1x1 BT Combo Wilkins Peak 1 QCA 802 11 b g n 1x1 Marilyn Backup Broadcom 802 11 a b g n 2x2 BT Combo Bumblebee w o WiDi Broadcom 802 11 b g n 1x1 BT Combo Harrier Backup Realtek 802 11...

Page 16: ...ad includes on off button on board 2 way scroll with legend taps enabled by default 2 finger scrolling and zoom enabled by default Power requirements Smart AC adapter with localized cable plug support 65 W 45 W 45 W 2 prong Japan only 40 W EMEA only 4 cell 44 Wh 3 0 Ah Li ion battery 4 cell 40 Wh 3 0 Ah Li ion battery long life 2 wire 1 0 m power cord for 2 prong adapter 3 wire 1 8 m power cord 3 ...

Page 17: ...Home 64 High end Chinese Language Windows 10 Home 64 High end Chinese Market Windows 10 Professional 64 Windows 10 Professional StF MSNA Windows 10 Professional StF MSNA EM Windows 10 Professional 64 Downgrade Windows 7 32 Windows 10 Professional 64 Downgrade Windows 7 32 StF MSNA Windows 10 Professional 64 Downgrade Windows 7 64 Windows 10 Professional 64 Downgrade Windows 7 64 StF MSNA Windows 1...

Page 18: ...et 64 Bit Web only support Windows 7 Professional 32 Windows 7 Enterprise 64 Windows 7 Enterprise 32 Windows 8 1 Enterprise 64 Windows 10 Enterprise Certified Microsoft WHQL Serviceability End user replaceable parts AC adapter Battery system Hard drive Memory module WLAN module WWAN module Keyboard 6 Chapter 1 Product description ...

Page 19: ...On The webcam is in use 5 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam Windows 7 Select Start All Programs Communication and Chat CyberLink YouCam Windows 8 1 Access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Windows 10 Type camera in...

Page 20: ...lp and Support User Guides Windows 8 1 From the Start screen type support and then select the HP Support Assistant app Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen NOTE The Tou...

Page 21: ...aps lock is on which switches the keys to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6 Spe...

Page 22: ...ss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Windows 7 Select Start Control Panel System and Security Power Options Windows 8 1 From the Start screen type power select Power and sleep setti...

Page 23: ... frequently used system functions when pressed in combination with a function key the num lk key or the esc key 3 Windows key Windows 7 Displays the Windows Start menu Windows 8 1 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 10 Opens the Windows Start menu NOTE Pressing the Windows key aga...

Page 24: ...ey Turns the embedded numeric keypad on and off when pressed in combination with the fn key Bottom Component Description 1 Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Service door Provides access to the hard drive bay...

Page 25: ...s HP Support Assistant in Windows 8 1 From the Start screen select the HP Support Assistant app Windows 10 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 3 Battery release latches 2 Releases the battery 4 Battery bay Holds the battery 5 SIM slot Supports a wireless subscriber identity module SIM The SIM slot is loc...

Page 26: ...ernal monitor port Connects an external VGA monitor or projector 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 5 USB 3 0 ports 2 Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Right Component Description 1 Audio ou...

Page 27: ...ctor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also cha...

Page 28: ...er or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4 W...

Page 29: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details Computer major components 17 ...

Page 30: ... rpm 7 mm 683802 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 128 GB Solid state drive 767453 001 120 GB Solid state drive 768055 001 9 I O board 768204 001 10 Speaker assembly 768210 001 11 Power connector and cable includes bracket 768197 001 12 Heat sink assembly includes replacement thermal material Heat sink for use with Intel Haswell processors 768198 001 Heat sink for use with Intel ...

Page 31: ...sor models without WWAN 768215 xxx Intel Core i3 4005U processor 778496 xxx Intel Pentium 3825U processor models without WWAN 824120 xxx Intel Pentium 3805U processor models without WWAN 815644 xxx Intel Celeron 3215U processor models without WWAN 824252 xx Intel Celeron 3205U processor models without WWAN 798058 xxx Intel Celeron 2957U processor models without WWAN 768214 xxx 15 WWAN module HP lt...

Page 32: ...se enclosure For use in models with Intel Haswell processors 768193 001 For use in models with Intel Broadwell processors 807232 001 20 Service door 768205 001 Cable Kit Item Description Spare part number Cable Kit 768196 001 1 Display webcam cable 2 Power cable 3 I O board cable 20 Chapter 3 Illustrated parts catalog ...

Page 33: ...ption Spare part number 1 Display bezel For use in models with a webcam 768194 001 For use in models without a webcam 768195 001 2 Webcam microphone module 767457 001 Webcam microphone module HD Lync 807958 001 Display components 21 ...

Page 34: ...nas 768192 001 Mass storage devices Description Spare part number Hard drives 1 TB 5400 rpm 7 mm 762990 001 750 GB 5400 rpm 7 mm 752099 001 500 GB 7200 rpm 7 mm 703267 001 500 GB 5400 rpm 7 mm 683802 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 Solid state drives 512 GB Solid state drive 799466 001 512 GB Solid state drive TLC 820581 001 256 GB Solid state drive 786175 001 256 GB Solid stat...

Page 35: ...For use in Thailand 490371 201 For use in the United Kingdom 490371 031 For use in the United States 490371 001 Power cords 1 0 m 3 pin For use in Argentina 755530 D01 For use in Denmark 755530 081 For use in Europe the Middle East and Africa 755530 021 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in South Africa 755530 AR1 For use in Switzerland 755...

Page 36: ...tions that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points ...

Page 37: ...ving or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or dis...

Page 38: ...ts in their electrostatic safe containers until you are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table ...

Page 39: ...to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use condu...

Page 40: ...rator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tapes Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipa...

Page 41: ...gion and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details This chapter ...

Page 42: ...omputer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat ...

Page 43: ...ct all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 To remove the service door 1 With the battery bay away from you loosen the service door screw 1 2 Slide the service door away from the battery bay 2 to remove...

Page 44: ...gh the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the service door see Service door on page 31 To remove a hard drive 1 Remove the 4 Phillips PM2 5 3 0 screws 1 that...

Page 45: ...e cover from the hard drive remove the 4 Phillips PM3 0 3 0 screws 1 that secure the cover to the drive and then lift the cover off the drive 2 Reverse this procedure to install a hard drive Component replacement procedures 33 ...

Page 46: ...uter model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then s...

Page 47: ... incorrect insertion into the memory module slot NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module Component replacement procedures 35 ...

Page 48: ...off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the service door see Service door on page 31 ...

Page 49: ...ith a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 37 ...

Page 50: ...rom the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the service door see Service door on page 31 Remove the WWAN module 1 Position the computer upside down 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connect...

Page 51: ...ith a notch to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 39 ...

Page 52: ...ica FP1 Taiwan AB1 France 051 Norway 091 Thailand 281 Germany 041 Portugal 131 Turkey 141 Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Iceland DD1 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disc...

Page 53: ... upright with the front toward you 3 Open the computer as far as possible 4 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover Component replacement procedures 41 ...

Page 54: ...e bottom of the keyboard NOTE A cable connects the bottom of the keyboard to the system board Make sure not to prematurely pull the keyboard cable out of the system board connector 6 Rotate the keyboard until it rests on the palm rest 1 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 55: ...board cable by lifting the keyboard connector latch 2 and then disconnect the keyboard cable from the system board 3 8 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 43 ...

Page 56: ...ollow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 53 screws that must be remo...

Page 57: ...bernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 To remove the display bezel webcam microphone module and raw displ...

Page 58: ...ebcam or microphone module note that cable connects through the hole in the ledge 1 on the display enclosure Disconnect the cable from the module 2 and then gently pull the module away from the double sided tape on the display enclosure 3 The webcam module is available using spare part number 767457 001 or 807958 001 for an HD Lync webcam The microphone module is available using spare part number ...

Page 59: ...anel upward 2 The raw display panel is available using spare part number 768206 001 7 Rotate the display panel all the way over 1 disconnect the display cable from the rear of the panel 2 and then remove the display panel 3 from the enclosure Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel Component replacement procedures 47 ...

Page 60: ...isconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 30 b Service door see Service door on page 31 c Hard drive Hard drive on page 32 d Keyboard see Keyboard on page 40 Remove the top cover 1 Position the computer upside down with the front tow...

Page 61: ...0 screws from the top of the top cover 6 Disconnect the following cables from the system board 1 Power button board cable 2 Touchpad board cable 3 Fingerprint reader cable 4 Function board cable Component replacement procedures 49 ...

Page 62: ...disengage it Lift the top of the top cover 1 and the lift the top cover up and remove it from the computer 2 Reverse this procedure to install the top cover 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 63: ...omputer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 30 b Service door see Service door on page 31 c Hard drive see Hard drive on page 32 d Keyboard see Keyboard on page 40 e Top cover see Top cover on page 48 Remove the RTC battery 1 Position the computer upright 2 Using a...

Page 64: ...om the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the following components a Service door see Service door on page 31 b Keyboard see Keyboard on page 40 c Hard drive Hard drive on page 32 d Top cover see Top cover on page 48 Remove the fingerprint reader assembly 1 Position the top cover upside down 2 Slide the bracket toward...

Page 65: ...unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the following components a Service door see Service door on page 31 b Keyboard see Keyboard on page 40 c Hard drive Hard drive on page 32 d Top cover see Top cover on page 48 Remove the power button board 1 Position the top cover upside down 2 Disco...

Page 66: ...rse this procedure to install the power button board When installing the power button board insert the bottom of the board into the slot and then rotate board down into place 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...e computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the following components a Service door see Service door on page 31 b Keyboard see Keyboard on page 40 c Hard drive Hard drive on page 32 d Top cover see Top cover on page 48 Remove the I O board 1 Position the top cover upside d...

Page 68: ...ect the cable from the board 3 5 Remove the I O board from the top cover Reverse this procedure to install the function board 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...st unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the following components a Service door see Service door on page 31 b Keyboard see Keyboard on page 40 c Hard drive Hard drive on page 32 d Top cover see Top cover on page 48 Remove the touchpad button board 1 Position the top cover upside down 2...

Page 70: ...5 Lift the touchpad button board off the top cover 4 Reverse this procedure to install the touchpad board 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...ing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter...

Page 72: ... i7 5500U processor models without WWAN models 798063 xxx Intel Core i7 4510U processor WWAN models 768224 xxx Intel Core i7 4510U processor models without WWAN 768218 xxx Intel Core i5 5300U processor models without WWAN 798062 xxx Intel Core i5 5300U processor models without WWAN 798066 xxx Intel Core i5 5200U processor models without WWAN 798061 xxx Intel Core i5 4310U processor models without ...

Page 73: ...e steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery se...

Page 74: ... cable 3 Speaker cable 4 Power connector cable 3 Remove the 3 Phillips PM2 5 3 0 screws 1 that secure the system board to the computer 4 Lift the right side of the system board up at an angle 2 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...5 Pull the system board up and toward the right to remove it from the computer 3 Reverse this procedure to install the system board Component replacement procedures 63 ...

Page 76: ...the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 30 b Service door see Service door on page 31 c Keyboard see Keyboard on page 40 d Hard drive Hard drive on page 32 e Top cover see Top cover on page 48 f System board see System board on page 60 Remov...

Page 77: ...3 Lift each speaker up from the screw side and then remove the speakers from the computer 2 Reverse this procedure to install the speaker assembly Component replacement procedures 65 ...

Page 78: ...er by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the following components a Service door see Service door on page 31 b Hard drive see Hard drive on page 32 c WLAN module see WLAN Bluetooth combo card on page 36 d WWAN module see WWAN module on page 38 e Keyboard see Keyboard on page 40...

Page 79: ... material from the surfaces of the system board component 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material Reverse this procedure to install the heat sink assembly Component replacement procedures 67 ...

Page 80: ...puter 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the following components a Service door see Service door on page 31 b Keyboard see Keyboard on page 40 c Hard drive Hard drive on page 32 d Top cover see Top cover on page 48 Remove the power c...

Page 81: ...3 Lift the bracket from atop the power connector 3 and then lift the power cable from the computer 4 Reverse this procedure to install the power cable Component replacement procedures 69 ...

Page 82: ...e computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery s...

Page 83: ...n the computer upright and open 4 Disconnect the display cable from the system board 1 5 Remove the display cable and antennas 2 from the clips in the base enclosure 3 6 Remove the 4 Phillips PM2 5 5 0 screws 4 from the display hinges Component replacement procedures 71 ...

Page 84: ...d to remove the display bezel remove the 2 mylar screw covers 1 and the 2 Phillips PM2 5 4 0 screws 2 in the bottom corners of the display bezel 9 Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure NOTE Make sure the hinges are not bent see hinge position in following image when you remove the...

Page 85: ...necessary to replace the webcam or microphone module note that cable connects through the hole in the ledge 1 on the display enclosure Disconnect the cable from the module 2 and then gently pull the module away from the double sided tape on the display enclosure 3 The webcam module is available using spare part number 767457 001 or 807958 001 for an HD Lync webcam The microphone module is availabl...

Page 86: ...ble using spare part number 768206 001 13 Rotate the display panel all the way over 1 disconnect the display cable from the rear of the panel 2 and then remove the display panel 3 from the enclosure 14 If it is necessary to replace the display hinges remove the 6 Phillips PM2 5 3 0 screws 1 that secure the display hinges to the display enclosure 74 Chapter 6 Removal and replacement procedures for ...

Page 87: ...r 768202 001 16 If it is necessary to replace the display webcam cable lift the display webcam cable assembly straight up and off the display panel The display cable is available in the Cable Kit using spare part number 768196 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 75 ...

Page 88: ...g in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Compute...

Page 89: ...ctions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files cal...

Page 90: ...ons to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system...

Page 91: ...s feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of...

Page 92: ... location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed durin...

Page 93: ...ating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f1...

Page 94: ...arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some ...

Page 95: ...e or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready ...

Page 96: ...iBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot o...

Page 97: ...n 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter 4 In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Expr...

Page 98: ...etup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item ...

Page 99: ...OTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 86 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 F...

Page 100: ...omputer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut do...

Page 101: ... on or restart the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Befor...

Page 102: ... to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instru...

Page 103: ...up To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow or the do...

Page 104: ...d Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named ...

Page 105: ...let Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to downloa...

Page 106: ...urn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 94 b Hard drive c BIOS 3 When the diagnostic tool opens selec...

Page 107: ...ownloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 95 ...

Page 108: ...optical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case o...

Page 109: ...ware and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a fa...

Page 110: ...ows 7 operating system media on page 99 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start...

Page 111: ...sk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 99 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu messag...

Page 112: ...fore the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 100 C...

Page 113: ...itial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover you...

Page 114: ...E For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the...

Page 115: ...m DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer...

Page 116: ... Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 104 For information on the recovery options that are available using the recovery media see Using Windows tools on page 105 Use Win...

Page 117: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 118: ...recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 109 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that yo...

Page 119: ... is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the co...

Page 120: ...rd dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly...

Page 121: ... the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 104 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 122: ...r software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your inf...

Page 123: ...mputer More Applications 2 In the left pane click Tools and then click Create HP Factory Image in the right pane 3 Enter the root password when prompted 4 Right click on the HP_Recovery iso file and select Open with Brasero 5 Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD To restore the computer from the recovery disc follow these steps 1 If possible back up ...

Page 124: ...ey 4 Once the system has booted the Boot Options menu should appear 5 Using the arrow keys select USB Disk On Key and press enter NOTE The description may vary from one USB key to another Any entry other than Optical Disk Drive Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key 6 Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On K...

Page 125: ...ancel Reboot Reboots the system No recovery or restore activity is performed Recover Repair System This option repairs a system that is not working properly and preserves user data Restore Factory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions Remove everything and reinstall Ubuntu 113 ...

Page 126: ...en WLAN module webcam 4 cell battery 2 02 kg 4 44 lbs Non touchscreen equipped with 1 DIMM hard drive touch scree WLAN module webcam 4 cell battery 2 12 kg 4 66 lbs Input power Operating voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5 A 65 W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F...

Page 127: ...specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 33 8 cm 13 3 in HD display specifications Metric U S Active diagonal size 33 8 cm 13 3 in Resolution 1366x768 HD Display colors 262K Surface treatment Anti glare Contrast ratio 300 1 typical Brightness 200 nits typical Viewing angle SVA Backlight LED Response time 5 5 ms 10 5 ms Typ Tr Td Viewi...

Page 128: ...ypical read including setting Single track 1 4 ms 1 1 ms 3 ms 2 ms 1 1 ms Average 10 ms 12 ms 13 ms 12 ms 13 ms Maximum 12 ms 21 ms 24 ms 22 ms 25 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 976 773 168 625 141 400 Disc rotational speed 5400 rpm 7200 or 5400 rpm 7200 rpm or 5400 rpm 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage ca...

Page 129: ...busy 1 0 ms Access times logical 0 1 ms Total logical sectors 250 069 680 Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Solid state drive specifications 117 ...

Page 130: ...ameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10...

Page 131: ...nsfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode Multiword DMA Mode DVD ROM drive Applicable disc DVD ROM DVD 5 DVD ...

Page 132: ...modify device configurations using Device Manager NOTE Windows 7 includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and dou...

Page 133: ...ded a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownersh...

Page 134: ...f Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum NOTE This process ...

Page 135: ...ence Detect SPD configuration data 256 Bytes per memory module 128 Bytes programma bl e not customer accessible No Yes Stores memory module information Programmed by the memory vendor Data cannot be written to this memory when the module is installed in a PC The specific write protection method varies by memory vendor System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration da...

Page 136: ... data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam configuration and firmware Using a utility from the device manufacturer that can be run from Windows ...

Page 137: ...able to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Ye...

Page 138: ... ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of...

Page 139: ... bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and ...

Page 140: ...e these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http w...

Page 141: ... of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure Display 129 ...

Page 142: ...ws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 130 Chapter 19 Recycling ...

Page 143: ...isplay panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Position the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury Display 131 ...

Page 144: ...t frame 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 132 Chapter 19 Recycling ...

Page 145: ...23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 133 ...

Page 146: ...ng and selecting 91 restoring factory settings 92 computer specifications 114 connector power 15 connectors service considerations 25 D diskette drive precautions 25 display assembly removal 70 removing 45 spare part numbers 70 display assembly subcomponents removing 45 display bezel removal 45 72 removing 45 spare part numbers 21 display cable illustrated 20 display component recycling 128 displa...

Page 147: ...vice 16 wireless certification 16 WLAN 16 latch battery release 13 legacy support USB 76 81 86 91 lights AC adapter battery 15 caps lock 9 hard drive 13 microphone mute 9 num lock 9 power 9 RJ 45 network 15 TouchPad 9 webcam 7 wireless 9 M mass storage devices spare part numbers 22 memory card reader identifying 13 memory module identifying 12 product description 2 removal 34 spare part numbers 19...

Page 148: ... product description 4 serial number 16 serial number computer 16 service considerations 24 service door spare part number 20 31 service labels locating 16 serviceability product description 6 setup utility navigating and selecting 76 81 86 restoring factory settings 77 82 87 SIM slot identifying 13 slots security cable 14 SIM 13 solid state drive spare part numbers 22 specifications 117 speaker a...

Page 149: ...s key identifying 11 Windows operating system DVD 103 Windows Startup Repair using 98 Windows tools using 105 wireless antennas disconnecting 36 38 wireless antennas identifying 7 wireless certification label 16 wireless light 9 wireless product description 3 WLAN antennas spare part number 22 WLAN antennas identifying 7 WLAN device 16 WLAN label 16 WLAN Bluetooth combo card removal 36 spare part ...

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