HP Pro x2 612 G1 User Manual Download Page 86

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B Troubleshooting

Troubleshooting resources

●

Access website links and additional information about the computer through Help and Support.

To access Help and Support, select Start > Help and Support.

NOTE:

Some checkup and repair tools require an Internet connection. HP also provides

additional tools that do not require an Internet connection.

●

Contact HP support. For U.S. support, go to

http://www.hp.com/go/contactHP

. For worldwide

support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html

Choose from the following types of support:

◦

Chat online with an HP technician.

NOTE:

When chat is not available in a particular language, it is available in English.

◦

E-mail HP support.

◦

Find HP support worldwide telephone numbers.

◦

Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may

help you determine why the computer does not start up:

●

If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be

sure that the outlet is providing adequate power.

NOTE:

Use only the AC adapter provided with the computer or one approved by HP for this

computer.

●

If the computer is plugged into an external power source other than an AC outlet, plug the

computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter

connections are secure.

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be

the cause:

●

The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is

an energy-saving feature that turns off the display. Sleep can be initiated by the system while the

computer is on but is not in use, or when the computer has reached a low battery level. To

76 Appendix B Troubleshooting

Summary of Contents for Pro x2 612 G1

Page 1: ...User Guide ...

Page 2: ...atures may not be available on your computer This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality Go to http windows microsoft com en us windows7 get know windows 7 for details To access the latest user guide go to http www hp com support and select your country Select Drivers...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ...4 Adjusting your tablet s screen brightness 14 3 Connecting to a network 15 Connecting to a wireless network 15 Using the wireless controls 15 Turning wireless devices on or off 15 Using HP Connection Manager select models only 16 Using the wireless button 16 Using operating system controls 16 Using a WLAN 16 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router ...

Page 6: ...itizer pen select models only 26 Identifying the pen components 26 Holding the pen 26 Storing the pen 26 Using the keyboard 27 Identifying the hot keys 28 Using keypads 29 Using the embedded numeric keypad 29 Turning the embedded numeric keypad on and off 30 Switching key functions on the embedded numeric keypad 30 Using the integrated numeric keypad 30 Using an optional external numeric keypad 30...

Page 7: ...charge time 39 Managing low battery levels 39 Identifying low battery levels 39 Resolving a low battery level 40 Conserving battery power 40 Using external AC power 40 Testing an AC adapter 41 7 External cards and devices 42 Using memory card readers 42 Inserting a memory card 42 Removing a memory card 42 Using smart cards 43 Inserting a smart card 44 Removing a smart card 44 Using a USB device 44...

Page 8: ...rewall software 56 Installing critical security updates 57 Using HP Client Security select models only 57 Using the fingerprint reader select models only 57 Locating the fingerprint reader 57 10 Maintenance 58 Cleaning your computer 58 Cleaning procedures 58 Cleaning the display All in Ones or Notebooks 58 Cleaning the sides or cover 58 Cleaning the TouchPad keyboard or mouse 59 Updating programs ...

Page 9: ... 69 Dynamically choosing a boot device using the f9 prompt 69 Setting a MultiBoot Express prompt 69 Entering MultiBoot Express preferences 70 Using HP PC Hardware Diagnostics UEFI 70 Downloading HP PC Hardware Diagnostics UEFI to a USB device 71 13 Support 72 Contacting support 72 Labels 73 14 Specifications 74 Input power 74 Operating environment 74 Appendix A Traveling with or shipping your comp...

Page 10: ...nection is not working 78 A disc does not play 78 A movie is not visible on an external display 78 The process of burning a disc does not begin or it stops before completion 79 Appendix C Electrostatic discharge 80 Index 81 x ...

Page 11: ...r For more information see Using antivirus software on page 56 Get to know your computer Learn about your computer features See Getting to know your computer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 22 for additional information Find installed software Access a list of the software preinstalled on the computer Select Start All Programs For details abo...

Page 12: ... select Start Help and Support User guides or Go to http www hp com ergo Proper workstation setup posture health and work habits Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access the user guides select Start Help and Support User guides Regulatory and safety information Battery disposal information Limited Warranty To access this guide select Start ...

Page 13: ...on about IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 ...

Page 14: ...ideo and captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam select Start All Programs Communication and Chat HP WebCam 4 Camera flash Provides light for rear webcam photos 5 Rotate lock button When the tablet is on press the rotate lock button to lock the autorotate feature of the display To unlock the autorotate...

Page 15: ...tional USB device such as a keyboard mouse external drive printer scanner or USB hub For details about different types of USB ports see Using a USB device on page 44 14 Audio out headphone jack Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headp...

Page 16: ... online using streaming video For information on using the webcam select Start All Programs Communication and Chat HP WebCam 5 Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment 6 Internal microphones 2 Record sound 7 Speakers 2 Produce sound 8 Windows logo key Displays the Windows Start menu The antenna is not visible from the ou...

Page 17: ... Docking connector Connects the tablet to the power keyboard CAUTION To prevent damage to the docking connector do not touch the connector when the tablet is detached from the power keyboard 3 Release latch Releases the tablet from the power keyboard To release the tablet press the release latch Power keyboard 7 ...

Page 18: ...2 TouchPad zone Reads your finger gesture to move the pointer or activate items on the screen 3 Left TouchPad button Functions like the left button of an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 19: ... is on 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Microphone mute light Amber microphone sound is off Off microphone sound is on 5 Wireless light Off An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 Num lock light On Num lock is on Power keyboard 9 ...

Page 20: ... 4 Function keys Execute frequently used system functions NOTE Function keys do not display or function from the on screen tablet keyboard 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 num lk key Turns the embedded numeric keypad on and o...

Page 21: ...vironmental Notices To access the user guides select Start Help and Support User Guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 Docking connector Connects an optional docking device 3 USB 3 0 port Connects an optional USB device such...

Page 22: ...rged 3 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 4 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOT...

Page 23: ...rt Connects an external VGA monitor or projector Releasing the tablet from the power keyboard To release the tablet from the power keyboard follow these steps CAUTION To prevent damage to the docking connector do not touch the connector when the tablet is detached from the power keyboard 1 Press the release latch on the power keyboard 1 2 Lift and remove the tablet 2 Power keyboard 13 ...

Page 24: ...er clockwise direction Adjusting your tablet s autorotate lock To adjust your tablet s rotate lock button when the tablet is undocked When the tablet is on press the rotate lock button to lock the autorotate feature of the display To unlock the autorotate feature press the button again or Go to Start Settings Adjusting your tablet s screen brightness To adjust the screen brightness Swipe from the ...

Page 25: ...tates regions or even countries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireles...

Page 26: ...depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off NO...

Page 27: ...ord this information and store it in a safe place Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider A wireless router 2 purchased separately A wireless computer 3 NOTE Some modems have a built in wireless router Check with your ISP to det...

Page 28: ...s the wireless light is amber when all wireless devices are off 2 Click the network status icon in the notification area at the far right of the taskbar 3 Select a WLAN to connect to 4 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection NOTE If no WLANs are listed you may be out of range of a wire...

Page 29: ... of your computer Some mobile network operators require the use of a SIM A SIM contains basic information about you such as a personal identification number PIN as well as network information Some computers include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network ...

Page 30: ...n information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following Computers desktop notebook PDA Phones cellular cordless smart phone Imaging devices printer c...

Page 31: ...LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a n...

Page 32: ...omputer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options You can also view demonstrations of TouchPad gestures To access Mouse Properties Select Start Devices and Printers Then right click the device representing your computer and select Mouse settings Using the TouchPad and g...

Page 33: ...hPad off and on quickly double tap the TouchPad on off button Tapping To make an on screen selection use the Tap function on the TouchPad Tap one finger on the TouchPad zone to make a selection Double tap an item to open it Using pointing devices 23 ...

Page 34: ...or right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together 24 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ...

Page 35: ... object Rotating select models only Rotating allows you to turn items such as photos Anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock NOTE Rotating is intended for specific apps where you can manipulate an object or imag...

Page 36: ...tilities The information you write on the screen with the pen can be filed searched and shared among the programs Identifying the pen components The pen interacts with the computer whenever the tip 1 of the pen is pressed against the screen The pen button 2 functions like the right button on an external mouse Holding the pen Hold the pen as if you were writing with a standard pen or pencil Storing...

Page 37: ...use allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using the keyboard 27 ...

Page 38: ...ormation loss save your work before initiating Sleep fn f4 Switches the screen image among display devices connected to the system For example if a monitor is connected to the computer repeatedly pressing fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the com...

Page 39: ...optional external keyboard that includes a numeric keypad Using the embedded numeric keypad Component Description 1 fn key Turns the embedded numeric keypad on and off when pressed in combination with the num lk key NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it c...

Page 40: ...rnal keyboard that includes a numeric keypad Component Description 1 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 2 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad Usi...

Page 41: ...lume Depending on your computer model you can adjust the volume using the following Volume buttons Volume hot keys specific keys pressed in combination with the fn key Volume keys WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access the user g...

Page 42: ...rams Accessories Sound Recorder 2 Click Start Recording and speak into the microphone 3 Save the file to your desktop 4 Open a multimedia program and play back the sound To confirm or change the audio settings on your computer Select Start Control Panel Audio Webcams Your computer has two integrated webcams With the preinstalled software you can use the webcam to take a photo or record a video You...

Page 43: ...s an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer 1 Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown 2 Press fn f4 to alternate the screen image between 4 display states PC Screen only View the screen image on the computer only Duplicate View the screen image simu...

Page 44: ...he computer screen image between 4 display states PC screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and the external device Extend View the screen image extended across both the computer and the external device Second screen only View the screen image on the external device only Each time you press fn f4 the display state ...

Page 45: ...onnected to the DP hub the DisplayPort Topology Notification dialog box is displayed Click the appropriate options to configure your displays Multiple display choices include Duplicate which mirrors your computer screen on all enabled displays or Extend which extends the screen image across all enabled displays NOTE If this dialog box does not appear be sure that each external device is connected ...

Page 46: ...E If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 Select Start Shut Down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided Press ctrl ...

Page 47: ...reaches a critical battery level Power settings and timeouts can be changed in Windows Control Panel To initiate Hibernation Select Start click the arrow next to the Shut down button and then click Hibernate To exit Hibernation Briefly press the power button The power lights turn on and your work returns to the screen where you stopped working NOTE If you have set a password to be required on wake...

Page 48: ...contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life Factory sealed battery To monitor the status of your battery or if the battery is no longer holding a ...

Page 49: ...s for maximizing battery discharge time Lower the brightness on the display Remove the battery on the computer when it is not being used or charged if the computer contains a user replaceable battery Store the user replaceable battery in a cool dry location Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system re...

Page 50: ...l AC power WARNING Do not charge the computer battery while you are onboard aircraft WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP NOTE For information on connecting to AC power see the Setup Instructions poster provided in the computer box External AC power is suppli...

Page 51: ...e power lights are off To test the AC adapter NOTE The following instructions apply to computers with user replaceable batteries 1 Shut down the computer 2 Connect the AC adapter to the computer and then plug it into an AC outlet 3 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off the AC adapter is not functioning and should be repla...

Page 52: ... Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a memory card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remo...

Page 53: ...ries a microchip containing memory and a microprocessor Like personal computers smart cards have an operating system to manage input and output and they include security features to protect against tampering Industry standard smart cards are used with the smart card reader select models only A PIN is needed to gain access to the contents of the microchip For more information about smart card secur...

Page 54: ...ch as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software see the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 ...

Page 55: ...e risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon on the Windows desktop in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using optio...

Page 56: ...it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a USB port to the computer NOTE HP external USB optical drives should be connected to the powered USB port to the computer USB drives include the following types 1 44 megabyte di...

Page 57: ... is sensitive to vibration Avoid exposing a drive to temperature or humidity extremes Avoid exposing a drive to liquids Do not spray the drive with cleaning products Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label th...

Page 58: ...s the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start Help and Support For additional information access the Disk Defragmenter software Help Using Disk Cleanup Disk Cleanup se...

Page 59: ...ered fingerprints or other authentication credential Unauthorized access to Computer Setup f10 BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or interna...

Page 60: ...ature Use the following tips for creating and saving passwords When creating passwords follow requirements set by the program Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can ...

Page 61: ... password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc or hold down the volume button while the Hold the Volume Down button to enter the BIOS Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select S...

Page 62: ...ect YES 7 When prompted to type your new password again leave the field empty and follow the on screen instructions 8 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and follow the on screen instructions Your changes go into effect when the c...

Page 63: ...and then press esc or hold down the volume button while the Hold the Volume Down button to enter the BIOS Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security Hard Drive Tools DriveLock and then follow the on screen instructions 4 Click Set DriveLock Password global 5 Enter the BIOS Administra...

Page 64: ...password and then follow the on screen instructions 5 Use a pointing device or the arrow keys select Set DriveLock Password and then follow the on screen instructions 6 Use the arrow keys to select an internal hard drive and then follow the on screen instructions 7 Use a pointing device or the arrow keys to select Change Password 8 When prompted type your current password and then follow the on sc...

Page 65: ... DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive NOTE A BIOS Administrator password must be set before you can access the Automatic DriveLock features Entering an Automatic DriveLock password To enable an Automatic DriveLock password in Computer Setup follow these step...

Page 66: ...s can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Windows Defender is preinstalled on your computer It is strongly recommended that you conti...

Page 67: ...ter 2 Run Windows Update monthly thereafter 3 Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Using HP Client Security select models only HP Client Security software is preinstalled on select computer models This software can be accessed through Windows Control Panel It provides security feature...

Page 68: ...ed in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect AC power Disconnect all powered external devices CAUTION To prevent damage to internal components do not spray cleaning agents or liquids dir...

Page 69: ... most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications when they become available Using SoftPaq Download Manager HP SoftPaq Download Manager SDM is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number Using t...

Page 70: ...he installed optical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later ...

Page 71: ...u add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and se...

Page 72: ...ng Windows 7 operating system media on page 63 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support selec...

Page 73: ... up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating syst...

Page 74: ...m DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is ...

Page 75: ... Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then quickly press the esc key or hold down the volume down button while the Hold the Volume Down button to enter the BIOS Startup Menu is displayed at the bottom of the screen The Startup menu is displayed NOTE You can use either a pointing device Tou...

Page 76: ...estart the computer and then press esc key or hold down the volume down button while the Hold the Volume Down button to enter the BIOS Startup Menu is displayed at the bottom of the screen The Startup menu is displayed 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Main Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit cli...

Page 77: ...en the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not...

Page 78: ...hronize if the tablet or power keyboard battery is more than 50 charged or if you re connected to AC power Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a netw...

Page 79: ...and then follow the on screen instructions 4 To move the device up in the boot order use a pointing device to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructio...

Page 80: ...lowing choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot set...

Page 81: ...o download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of th...

Page 82: ... S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When support chat is not available in a particular language it is available in English E mail support Find support telephone numbers Locate an HP service center 72 Chapter 13 Support ...

Page 83: ...roduct number 3 Warranty period Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed NOTE This Digital Product Key is a...

Page 84: ...hin the following specifications Input Power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 5 V dc 1 5 A 65 W Travel NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temp...

Page 85: ...during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restr...

Page 86: ...rt up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up If the computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer If...

Page 87: ...rmal for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer WARNING To reduce the possibility of heat related injuries or of ov...

Page 88: ...he disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If this...

Page 89: ... Be sure that you are using the right kind of disc for your drive Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Resolving issues 79 ...

Page 90: ...structions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted me...

Page 91: ...camera flash identifying 4 caps lock light identifying 9 caring for your computer 58 checking audio functions 32 cleaning your computer 58 components display 6 left side 12 13 right side 11 top 7 Computer Setup BIOS administrator password 51 DriveLock password 52 navigating and selecting 65 restoring factory settings 66 computer traveling 75 connecting to a WLAN 18 connector alignment post 5 power...

Page 92: ...d external num lock 30 using 30 keypads identifying 30 keys esc 10 fn 10 function 10 volume 31 Windows 10 L labels Bluetooth 73 Microsoft Certificate of Authenticity 73 regulatory 73 serial number 73 wireless certification 73 WLAN 73 legacy support USB 65 lights AC adapter battery 5 12 caps lock 9 microphone mute 9 mute 9 num lock 9 RJ 45 network 13 wireless 9 low battery level 39 M maintenance Di...

Page 93: ...der identifying 6 SoftPaqs downloading 59 software antivirus 56 critical updates 57 Disk Cleanup 48 Disk Defragmenter 47 firewall 56 speakers identifying 6 Startup Repair using 62 switch power 36 T testing an AC adapter 41 TouchPad buttons 8 identifying 8 using 22 TouchPad gestures 2 finger click 25 2 finger pinch zoom 24 rotating 25 scrolling 24 using 22 TouchPad light identifying 9 TouchPad zone...

Page 94: ...ht 9 15 wireless network WLAN connecting 18 corporate WLAN connection 18 equipment needed 17 functional range 18 public WLAN connection 18 security 18 using 16 WLAN antenna identifying 6 WLAN device 16 73 WLAN label 73 writable media 36 WWAN antenna identifying 6 WWAN device 15 19 84 Index ...

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