HP Pro Slate 10 EE G1 Page 18 Maintenance And Service Manual Download | Manualshive

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Item

Component

Spare part number

Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 32-GB of system storage, WWAN capability,
and a non-Windows 8 operating system

803375-001

Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and the Windows
8 Professional operating system

803376-601

Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and the Windows
8 Standard operating system

803376-501

Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, and a non-
Windows 8 operating system

803376-001

Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability,
and the Windows 8 Professional operating system

803377-601

Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability,
and the Windows 8 Standard operating system

803377-501

Equipped with an Intel Atom Z3735G 1.83-GHz processor (quad core), a graphics subsystem
with UMA memory, 1.0-GB of system memory, 64-GB of system storage, WWAN capability,
and a non-Windows 8 operating system

803377-001

(13)

Power connector cable

802829-001

(14)

Touch Screen display panel assembly (includes Touch Screen board and cables and microphone)

10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE
G1 tablet models equipped with WWAN capability

803619-001

10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Slate 10 EE
G1 tablet models not equipped with WWAN capability

802849-001

10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Tablet 10 EE
G1 tablet models equipped with WWAN capability

803618-001

10.1-in, LED, WUXGA, UWGA, AG display panel assembly for use only on HP Pro Tablet 10 EE
G1 tablet models not equipped with WWAN capability

802800-001

(15)

I/O cover

802821-001

10

Chapter 3 Illustrated parts catalog

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Summary of Contents for Pro Slate 10 EE G1

Page 1: ...HP Pro Slate 10 EE G1 HP Pro Tablet 10 EE G1 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...n Second Edition September 2015 First Edition January 2015 Document Part Number 797049 002 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet you agree to be bound by the terms of the HP End User License Agre...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...18 Grounding guidelines 19 Electrostatic discharge damage 19 Packaging and transporting guidelines 20 Workstation guidelines 20 5 Removal and replacement procedures 22 Tablet component replacement procedures 22 HP Touchpoint Manager software HP Pro Slate 10 EE G1 tablet models only 22 Unlocking the device and disabling Always On Remote Management HP Pro Tablet 10 EE G1 tablet models only 22 Back c...

Page 6: ...EFI in Windows 8 1 52 Downloading HP PC Hardware Diagnostics UEFI to a USB device 52 9 Specifications 53 10 Backup and recovery in Windows 10 54 Creating recovery media and backups 54 Creating recovery media 54 Backing up your information 55 Performing a system recovery 55 Using the Windows recovery tools 55 Changing the boot device order 56 11 Backup and recovery in Windows 8 1 57 Backing up your...

Page 7: ...r the air OTA update 61 Updating the tablet using a file based update 61 13 Statement of memory volatility 62 Nonvolatile memory usage 64 Questions and answers 66 Using HP Sure Start select models only 67 14 Power cord set requirements 68 Requirements for all countries 68 Requirements for specific countries and regions 68 15 Recycling 70 Index 71 vii ...

Page 8: ...viii ...

Page 9: ...cs with universal memory architecture UMA Stylus Support for passive stylus with 2 2 mm tip Stylus garage located on back cover Memory Memory integrated onto system board Support for the following memory configurations 2 0 GB 4 Gbit 256 MB 16 DDR3L qty 4 1 0 GB 4 Gbit 256 MB 16 DDR3L qty 2 Mass storage Embedded MultiMedia Card eMMC NAND flash v 5 0 in 32 0 and 16 0 GB configurations Embedded Multi...

Page 10: ...ter range Bluetooth 4 0 LE included with WLAN module support for Miracast GPS for Android WLAN configurations only GPS module and one antenna Global WWAN module with GPS 3G HSPA M 2 module data only modem Intel XMM6260 Huawei MU736 2 WWAN antennas NFC antenna NFC antenna External expansion Integrated microSD Card Reader Micro SIM slot available only on products with WWAN capability Ports Audio 3 5...

Page 11: ...hinese Market available only for the People s Republic of China Win 10 Home 32 Entry Tablet 2 in 1 Notebook Single Language available for Emerging Markets only Win 10 Pro 32 StF MSNA Win 10 Prpo 32 StF MSNA EM Win 10 Home Shape the Future OS AV for Higher Education Win 10 Pro 32 Tablet 2 in 1 Notebook OSDVD Not supported service only DRDVD Not supported service only Restore USB Not supported servi...

Page 12: ...32 bit with Bing and Office 365 for Tablets AFO Multilingual not available in Japan Windows 8 1 32 bit Small Screen Touch with Office Home and Student CPPP OOC only available in the People s Republic of China Windows 8 1 32 bit SST with Office 365 AFO Emerging Markets OOC only available in the People s Republic of China Windows 8 1 32 bit SST with Office 365 AFO ML not available in Japan Windows 8...

Page 13: ...slot 2 Microphone 11 Micro SIM slot 3 Front facing webcam 12 Micro HDMI jack 4 WLAN antenna 13 Micro USB 2 0 port 5 Rear facing webcam 14 Power light 6 WWAN antenna 15 Power button 7 Volume up button 16 Speaker 8 Volume down button 17 Stylus pen and location 9 Audio out headphone Audio in microphone jack 5 ...

Page 14: ...number product number and model number The tablet serial number and product number of are located on the tablet back cover This information may be needed when travelling internationally or when contacting support 6 Chapter 3 Illustrated parts catalog ...

Page 15: ...s pen holder and double sided adhesive 802833 001 3 2 0 MP front facing webcam includes cable and indicator LED 802826 001 4 Sensor board does not include cable NOTE The sensor board cable is included in the Cable Kit spare part number 802835 001 802828 001 Antenna Kit includes 5a WWAN auxiliary transceiver and cable 5b WWAN main transceiver and cable Tablet major components 7 ...

Page 16: ...bility 802838 001 Equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 1 0 GB of system memory 16 GB of system storage and WWAN capability 802839 001 Equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 1 0 GB of system memory 32 GB of system storage and WWAN capability 802840 001 Equipped with an Intel...

Page 17: ...tem memory 64 GB of system storage and a non Windows 8 operating system 803372 001 Equipped with an Intel Atom Z3735F 1 83 GHz processor quad core a graphics subsystem with UMA memory 2 0 GB of system memory 64 GB of system storage WWAN capability and the Windows 8 Professional operating system 803373 601 Equipped with an Intel Atom Z3735F 1 83 GHz processor quad core a graphics subsystem with UMA...

Page 18: ...ofessional operating system 803377 601 Equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 1 0 GB of system memory 64 GB of system storage WWAN capability and the Windows 8 Standard operating system 803377 501 Equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 1 0 GB of system memory 64 GB of system ...

Page 19: ...e only on HP Pro Slate 10 EE G1 tablet models 802847 001 For use only on HP Pro Tablet 10 EE G1 tablet models 805304 001 Stylus pen 802822 001 Sequential part number listing Spare part number Description 741855 001 18 W 12 0 V 1 5 A non PFC AC adapter for use only in Argentina 741855 002 18 W 12 0 V 1 5 A non PFC AC adapter for use only in Australia 741855 003 18 W 12 0 V 1 5 A non PFC AC adapter ...

Page 20: ...GB of system storage NFC and WWAN capability for use only on HP Pro Slate 10 EE G1 tablet models all system boards equipped with the Android 4 4 4 operating system 802838 001 System board equipped with an Intel Atom Z3735F 1 83 GHz processor quad core a graphics subsystem with UMA memory 2 0 GB of system memory 32 GB of system storage NFC and WWAN capability for use only on HP Pro Slate 10 EE G1 t...

Page 21: ... only on HP Pro Tablet 10 EE G1 tablet models 803371 601 System board equipped with an Intel Atom Z3735F 1 83 GHz processor quad core a graphics subsystem with UMA memory 2 0 GB of system memory 32 GB of system storage WWAN capability and the Windows 8 Professional operating system for use only on HP Pro Tablet 10 EE G1 tablet models 803372 001 System board equipped with an Intel Atom Z3735F 1 83 ...

Page 22: ...tom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 1 0 GB of system memory 64 GB of system storage and the Windows 8 Professional operating system 803377 001 System board equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 1 0 GB of system memory 64 GB of system storage WWAN capability and a non Windows 8 operating system f...

Page 23: ...board equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 2 GB of system memory 32 GB of system storage and NFC and GPS capability for use only on HP Pro Slate 10 EE G1 tablet models in Asia Pacific and Japan all system boards equipped with the Android 4 4 4 operating system 808079 001 System board equipped with an Intel Atom Z3735G 1 83 GHz process...

Page 24: ...system storage NFC and WWAN capability for use in Asia Pacific and Japan 812753 001 System board equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 2 GB of system memory 16 GB of system storage NFC and WWAN capability for use in Asia Pacific and Japan 812754 001 System board equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics...

Page 25: ... 825083 001 System board equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 2 GB of system memory 32 GB of system storage and NFC capability 825084 001 System board equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 2 GB of system memory 16 GB of system storage and NFC capability 833765 001 Tablet N...

Page 26: ...astic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension ...

Page 27: ...e these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follo...

Page 28: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 29: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 30: ...launch HP Touchpoint Manager and sign in with their user name and password to authenticate the device and release it from anti theft mode Unlocking the device and disabling Always On Remote Management HP Pro Tablet 10 EE G1 tablet models only HP Touchpoint Manager HPTM is a complete cloud based solution for managing devices For select HP devices with the Windows operating system the Always On Remo...

Page 31: ...isplay panel assembly for use only on HP Pro Tablet 10 EE G1 tablet models equipped with WWAN capability 803618 001 10 1 in LED WUXGA UWGA AG display panel assembly for use only on HP Pro Tablet 10 EE G1 tablet models not equipped with WWAN capability 802800 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation tu...

Page 32: ...ng system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 23 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the ...

Page 33: ...r use only on HP Pro Tablet 10 EE G1 tablet models 748599 005 Before removing the WWAN module follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet...

Page 34: ... WWAN antenna cable is connected to the WWAN module Main terminal The 6 blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remove the Phillips PM2 0 4 1 screw 2 that secures the WWAN module to the system board The WWAN module tilts up 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle NOTE WWAN modules are designed with a notch to prevent incorrect ...

Page 35: ...rom the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 Remove the rear facing webcam 1 Release the zero insertion force ZIF connector 1 to which the rear facing webcam cable is attached and then disconnect the rear facing webcam cable from the system board 2 Relea...

Page 36: ... is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 Remove the wireless antenna 1 Disconnect the...

Page 37: ... attached to the display panel assembly with double sided adhesive 4 Remove the WWAN auxiliary antenna cable and transceiver 5 Disconnect the WWAN main antenna cable 1 from the WWAN module main terminal 6 Release the WWAN main antenna cable from the retention clips 2 built into the display panel assembly Wireless antenna 29 ...

Page 38: ...display panel assembly with double sided adhesive 8 Remove the WWAN main antenna cable and transceiver 9 Disconnect the WLAN main antenna cable 1 from the WLAN module main terminal 10 Release the WLAN main antenna cable from the retention clips 2 built into the display panel assembly 30 Chapter 5 Removal and replacement procedures ...

Page 39: ...sembly The WLAN main antenna transceiver is attached to the display panel assembly with double sided adhesive 12 Remove the WLAN main antenna cable and transceiver 13 Disconnect the WLAN auxiliary antenna cable 1 from the WLAN module auxiliary terminal Wireless antenna 31 ...

Page 40: ...e and double sided adhesive 802828 001 Before removing the sensor board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cov...

Page 41: ...verse this procedure to install the sensor board Display panel cable NOTE The display panel cable is included in the Cable Kit spare part number 802835 001 Before removing the display panel cable follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the...

Page 42: ...scription Spare part number Power connector cable 802829 001 Before removing the power connector cable follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from t...

Page 43: ...tion Spare part number Front facing webcam includes cable 802826 001 Before removing the front facing webcam follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices ...

Page 44: ...ransfer includes cable and double sided adhesive 802848 001 Before removing the transfer board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the table...

Page 45: ...the transfer board cable from the system board 3 Detach the transfer board cable 3 from the display panel assembly The transfer board cable is attached to the display panel assembly with double sided adhesive 4 Remove the three Phillips PM2 0 4 1 screws 4 that secure the transfer board to the display panel assembly 5 Remove the transfer board 5 6 Remove the transfer board and cable Reverse this pr...

Page 46: ... tablet 4 Remove the back cover see Back cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 Remove the speaker 1 Detach the Touch Screen board 1 from the display panel assembly The Touch Screen board is attached to the display panel assembly with double sided adhesive 2 Disconnect the speaker cable 2 from the system board 3 Release the speaker cable 3 from...

Page 47: ...5 Remove the speaker 5 6 Remove the speaker and cable Reverse this procedure to install the speaker Speaker 39 ...

Page 48: ...om Z3735F 1 83 GHz processor quad core a graphics subsystem with UMA memory 2 0 GB of system memory 32 GB of system storage and the Windows 8 Professional operating system 803370 601 Equipped with an Intel Atom Z3735F 1 83 GHz processor quad core a graphics subsystem with UMA memory 2 0 GB of system memory 32 GB of system storage and the Windows 8 Standard operating system 803370 501 Equipped with...

Page 49: ... Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 1 0 GB of system memory 32 GB of system storage WWAN capability and the Windows 8 Standard operating system 803375 501 Equipped with an Intel Atom Z3735G 1 83 GHz processor quad core a graphics subsystem with UMA memory 1 0 GB of system memory 32 GB of system storage WWAN capability and a non Windows 8 operating system ...

Page 50: ... 4 Remove the back cover see Back cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 Remove the system board 1 Disconnect the following cables from the system board 1 GPS antenna cable 2 Front facing webcam cable see Front facing webcam on page 35 3 Sensor board cable see Sensor board on page 32 4 WLAN antenna cables 5 Microphone cable 6 Rear facing webcam...

Page 51: ... 36 2 Touch Screen board cable 3 Power connector cable see Power connector cable on page 34 4 Display panel cable see Display panel cable on page 33 5 Speaker cable see Speaker on page 38 3 Remove the six Phillips PM2 0 4 1 screws 1 that secure the system board to the display panel assembly System board 43 ...

Page 52: ... it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 6 Remove the system board see System board on page 40 Remove the I O cover 1 Release the I O cover ret...

Page 53: ...2 Remove the I O cover Reverse this procedure to install the I O cover I O cover 45 ...

Page 54: ...he tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to select the item NOTE On tablets without keyboards you can use your finger to ma...

Page 55: ...mputer Setup See Starting Computer Setup on page 46 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen instructions 4 To save your changes and exit select the Save icon in the lower right corner of the screen and then follow the on screen instructions or ...

Page 56: ...en the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not...

Page 57: ...r example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Devic...

Page 58: ...urn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 50 b Hard drive c BIOS 3 When the diagnostic tool opens selec...

Page 59: ...ownloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 51 ...

Page 60: ... follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics home page Provides access to the latest UEFI version ...

Page 61: ... 1 0 A NOTE The HP 12V dc 1 5A 18W adapter included with your tablet is recommended for charging the tablet Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE App...

Page 62: ... successfully set up the tablet This step creates a Windows Reset image that can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating recovery media on page 54 Use Windows tools to create system restore points and create backups of personal information For more information see Back...

Page 63: ...formation before you give away or recycle your tablet For more information on these features see the Get started app Select the Start button and then select the Get started app NOTE If you are unable to boot start up your tablet contact support Using the Windows recovery tools When your tablet is not working properly and you need to regain system stability the Windows Refresh option allows you to ...

Page 64: ...s see the Get started app Changing the boot device order To change the boot order so that you can boot from an external device NOTE An external flash drive is required to perform this procedure 1 If possible back up all personal files 2 Shut down the tablet 3 Connect the external flash drive 4 Turn off the tablet 5 Press the power button and when the Press and hold the Volume down button or the ES...

Page 65: ...that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your tablet You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system ...

Page 66: ...down the tablet 3 Connect the external flash drive 4 Turn off the tablet 5 Press and hold the Power and Volume down buttons at the same time until the tablet turns on and Esc pause at startup is displayed at the bottom of the screen The Startup menu is displayed 6 Tap F9 Boot Options 7 Select the external flash drive as the boot device 8 Restart the tablet Using Windows Refresh or Windows Reset Wh...

Page 67: ...download the latest versions of HP and third party apps and widgets the operating system will download updates automatically and notify you when it is ready to install these updates For more information 1 Go to http www hp com support and follow the on screen instructions to select your country and your product 2 Follow the on screen instructions to access your Android operating system software Ba...

Page 68: ... remember the lock screen password you can reset the tablet without turning it on CAUTION All data saved on your tablet is deleted when you perform a factory reset All apps are uninstalled but it may be possible to restore data in your email account Back up all important files with an external storage device or to the cloud using one of several commercially available solutions before resetting the...

Page 69: ... selection Updating the tablet using an over the air OTA update 1 Turn off your tablet and if a battery powered device plug in the AC adapter 2 Turn on your tablet and then connect to the Internet 3 Swipe down twice from the top edge and then touch the Settings icon 4 Touch About tablet touch System updates and then touch CHECK FOR UPDATE 5 Follow the on screen instructions to finish the process T...

Page 70: ...tile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select ...

Page 71: ...the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue or Clear the contents of the drive by using the following Disk Sanitizer command steps IMPORTANT If you clear data using Disk Sanitize...

Page 72: ...rite data to this memory and is available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 bytes per memory module 128 bytes programmabl e not customer accessible No Yes Stores memory module information DIMM SPD is programmed by the memory vendor Data cannot be written to this memory when t...

Page 73: ...etooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash requires an upgrade 802 11 WLAN EEPROM 4 Kbit to 8 Kbit No Yes Stores configuration and calibration data 802 11 WLAN ...

Page 74: ...S the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed system information and advanced firmware management and recovery software c Follow the on screen instructions The UEFI BIOS resides on a flash memory chip A utility is required to write to...

Page 75: ...to create the Secure Boot Keys but make the selection to clear or delete all Secure Boot Keys Using HP Sure Start select models only Select computer models are configured with HP Sure Start a technology that continuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state without user inte...

Page 76: ... be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Sta...

Page 77: ...wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupl...

Page 78: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 70 Chapter 15 Recycling ...

Page 79: ...escription 2 F factory data reset 59 front facing webcam location 5 removal 35 spare part number 7 12 35 G GPS module spare part number 11 14 graphics product description 1 grounding guidelines 19 guidelines equipment 21 grounding 19 packaging 20 transporting 20 workstation 20 H HDMI jack 5 headphone jack 5 HP PC Hardware Diagnostics UEFI using 50 HP PC Hardware Diagnostics UEFI downloading 52 I I...

Page 80: ...tility navigating and selecting 46 restoring factory settings 47 SIM slot 5 speaker location 5 removal 38 spare part number 8 12 38 stylus pen location 5 product description 1 spare part number 11 12 system board removal 40 spare part numbers 8 12 13 14 15 40 system restore point creating 54 T tablet major components 7 specifications 53 tools required 18 transfer board removal 36 spare part number...

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