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HP Pro 3400 Series, Maintenance And Service Manual

The HP Pro 3400 Series user manual is your essential guide to unleash the full potential of your device. Explore its features, specifications, and troubleshooting tips conveniently through the free download of Quickspecs manual. Access it effortlessly from manualshive.com, ensuring a seamless experience with your HP Pro 3400 Series.

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Solving Display Problems

If you encounter display problems, see the documentation that came with the monitor and to the
common causes and solutions listed in the following table.

Table D-5

  Solving Display Problems

Blank screen (no video).

Cause

Solution

Monitor is not turned on and the monitor light is not on.

Turn on the monitor and check that the monitor light is on.

Bad monitor.

Try a different monitor.

The cable connections are not correct.

Check the cable connection from the monitor to the computer
and to the electrical outlet.

You may have a screen blanking utility installed or energy
saver features are enabled.

Press any key or click the mouse button and type your
password (if set).

System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).

Reflash the system ROM with the latest BIOS image.

You are using a fixed-sync monitor and it will not sync at the
resolution chosen.

Be sure that the monitor can accept the same horizontal
scan rate as the resolution chosen.

Computer is in Sleep state.

Press the power button to resume from Sleep state.

CAUTION:

When attempting to resume from Sleep state,

do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.

Monitor cable is plugged into the wrong connector.

Systems may have a monitor connection on both the
motherboard or an add-in card. Try moving the monitor
connection to a different connector on the back of the
computer

Monitor settings in the computer are not compatible with the
monitor.

1.

In Control Panel, select 

Category

 from the 

View by

 list,

then under 

Appearance and Personalization

, select

Adjust screen resolution

.

To access Control Panel in Windows 7, click 

Start

, and

then select 

Control Panel

.

To access Control Panel in Windows 8, from the Start
screen, type 

c

, and then select 

Control Panel

 from the

list of applications.

2.

Expand the 

Resolution

 box, and then use the sliding

control to reset the resolution.

Monitor is configured to use an input that is not active.

Use the monitor's on-screen menu controls to select the
input that is being driven by the system. Refer to the
monitor's user documentation for more information on the on-
screen controls and settings.

158 Appendix D   Troubleshooting Without Diagnostics

Summary of Contents for Pro 3400 Series

Page 1: ...Microtower Business PC HP Pro 3405 Microtower Business PC HP Pro 3410 Microtower Business PC HP Pro 3410 Small Form Factor Business PC HP Pro 3500 Microtower Business PC HP Pro 3505 Microtower Business PC HP Pro 3515 Microtower Business PC ...

Page 2: ...ng such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewle...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...play 5 Activating and customizing the software in Windows 8 5 Activating the Windows Operating System 5 Downloading Windows 8 updates 6 Customizing the monitor display 6 3 Computer Setup F10 Utility 7 Computer Setup F10 Utilities 7 Using Computer Setup F10 Utilities 8 Computer Setup File 9 Computer Setup Storage 10 Computer Setup Security 13 Computer Setup Power 17 Computer Setup Advanced 18 Recov...

Page 6: ...mbly Preparation 42 Electrostatic Discharge Information 42 Generating Static 42 Preventing Electrostatic Damage to Equipment 43 Personal Grounding Methods and Equipment 43 Grounding the Work Area 44 Recommended Materials and Equipment 44 Operating Guidelines 45 Routine Care 45 General Cleaning Safety Precautions 45 Cleaning the Computer Case 45 Cleaning the Keyboard 46 Cleaning the Monitor 46 Clea...

Page 7: ...Removing an Optical Drive 70 Removing a Hard Drive 70 Front I O and USB Panel Housing Assembly 72 Power Switch LED Assembly 74 System Fan 76 Fan Sink Assembly 78 Processor 79 Power Supply 82 System Board 83 Battery 85 8 Removal and Replacement Procedures Small Form Factor SFF Chassis 87 Preparation for Disassembly 87 Access Panel 88 Front Bezel 90 Memory 91 DDR3 SDRAM DIMMs 91 Populating DIMM Sock...

Page 8: ...d Security and Resetting CMOS 141 Resetting the Password Jumper 142 Clearing and Resetting the CMOS 142 Appendix D Troubleshooting Without Diagnostics 144 Safety and Comfort 144 Before You Call for Technical Support 144 Helpful Hints 145 Solving General Problems 147 Solving Power Problems 151 Solving Hard Drive Problems 153 Solving Media Card Reader Problems 156 Solving Display Problems 158 Solvin...

Page 9: ...ery 188 Restoring and recovering in Windows 7 188 System Restore 188 System Recovery 188 System Recovery when Windows is responding 189 System Recovery when Windows is not responding 190 System recovery using recovery media 190 Creating recovery media 191 Using recovery media 192 Backup and recovery in Windows 8 193 Backing up your information 193 Performing a system recovery 194 Using the Windows...

Page 10: ...x ...

Page 11: ...rive Integrated Realtek Gigabit Ethernet Controllers 10 USB 2 0 ports on HP Pro 3505 HP Pro 3500 and HP Pro 3400 5 on board header including 2 on Front I O 4 rear 1 mini card 13 USB 2 0 ports on HP Pro 3405 4 dual on board header including 2 on Front I O 4 rear 1 mini card 10 USB 2 0 ports on HP Pro 3410 5 on board header including 2 on Front I O 4 rear 4 USB 3 0 ports 10 USB 2 0 ports on HP Pro 3...

Page 12: ...7 USB Scroll Mouse 3 Rear I O includes 4 USB 2 0 ports 2 USB 3 0 ports 3515 RJ 45 network interface DVI HDMI or VGA video interfaces microphone jack audio in out jacks 8 HP USB Standard Value Keyboard 4 Front I O includes 2 USB 2 0 ports dedicated headphone output microphone jack 9 Display sold separately 5 1 internal 3 5 hard drive bay 1 HP Pro 3410 has no mini PCI slot 2 Chapter 1 Product Featur...

Page 13: ...e x1 slots 1 PCIe x16 slot 1 miniPCI slot 4 USB 2 0 ports RJ 45 network interface DVI and VGA video interfaces microphone jack audio in out jacks 5 1 channel audio out 8 HP USB Standard Value Keyboard 4 Front I O includes 2 USB 2 0 ports dedicated headphone output 9 Monitor sold separately 5 HP 6 in 1 Media Card Reader some models Small Form Factor Components 3 ...

Page 14: ...ed airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software upda...

Page 15: ... the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows desk...

Page 16: ... you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or low...

Page 17: ... messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or rest...

Page 18: ...eadings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do no...

Page 19: ...time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration se...

Page 20: ...e is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode sele...

Page 21: ...RAID Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volu...

Page 22: ...the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable de...

Page 23: ...owse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled Password prompt on F9 F12 requires setup password to use these boot functions Default is enabled Network Server Mode Default is disabled Smart Cover Allows you to Lock unlock the Cover Lock Set the Cover Removal Sensor to Disable Notify User Setup Pa...

Page 24: ... Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while i...

Page 25: ...ce is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCR5 a register in the Embedded Security Device Bitlocker tracks ...

Page 26: ...FI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to delete...

Page 27: ...d a pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 Slot 1 Sets Active State Power Management ASPM of t...

Page 28: ...ed Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous st...

Page 29: ...system Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB Internal Speaker does not affect external speakers Default is enabled NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the net...

Page 30: ...firmation to unconfigure ME Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and w...

Page 31: ...4 Illustrated parts catalog This chapter provides spare part information for all chassis Microtower Chassis Spare Parts Computer Major Components Microtower Chassis Spare Parts 21 ...

Page 32: ...505 models AMD 687578 001 For use in 3505 models AMD and Windows 8 with no Digital Product Key DPK 701022 001 For use in 3505 models AMD and Windows 8 Standard 701022 501 For use in 3505 models AMD and Windows 8 Professional 701022 601 For use in 3515 models AMD and Windows 8 with no Digital Product Key DPK 700846 001 For use in 3515 models AMD and Windows 8 Standard 700846 501 For use in 3515 mod...

Page 33: ...ls 677427 001 2120 3 3 GHz 3 MB L3 cache use only in 3400 3500 models 638629 001 2105 3 1 GHz 3 MB L3 cache use only in 3400 3500 models 655970 001 2100 3 1 GHz 3 MB L3 cache use only in 3400 3410 3500 models 638628 001 Intel Pentium Dual Core processors G870 3 1 GHz 3 MB L3 cache use only in 3500 models 691936 001 G860 3 0 GHz 3 MB L3 cache use only in 3400 3500 models 665123 001 G850 2 9 GHz 3 M...

Page 34: ...3 001 A8 3550 2 8 GHz 4 MB L2 cache Radeon HD6550D graphics core 667721 001 A6 5400K 3 6 GHz 1 MB L2 cache Radeon HD7540D graphics core use only in 3515 models 701410 001 A6 3670 2 7 GHz 4 MB L2 cache Radeon HD6550D graphics core use in only 3505 models 671609 001 A6 3650 2 6 GHz 4 MB L2 cache Radeon HD6550D graphics core 667722 001 A6 3620 2 2 GHz 4 MB L2 cache Radeon HD6530D graphics core use in...

Page 35: ...ower switch LED assembly 667850 001 2 SATA cable 254 mm 667854 001 Adapter DVI to VGA HF not illustrated 657401 001 Antenna for use with 2x2 WLAN modules 593890 001 Antenna for use with 1x1 WLAN modules 701397 001 Microtower Chassis Spare Parts 25 ...

Page 36: ...and USB assembly Does not include card reader 667853 001 Includes card reader 667852 001 3 Chassis fan For use in all models except for 3410 657103 001 For use in 3410 models Brazil 514238 001 or 434645 001 4 WLAN cover 701400 001 Mouse optical USB not illustrated 596410 001 HP Business Digital Headset not illustrated 642738 001 Rubber feet not illustrated 530593 001 26 Chapter 4 Illustrated parts...

Page 37: ...r use only in 3400 3405 3410 models 638406 001 ATI Radeon HD 6450 1 GB graphics adapter for use only in 3400 3405 models 638132 001 ATI Radeon HD 6450 512 MB graphics adapter for use only in 3400 3405 3410 models 647449 001 AMD Radeon HD 6350 512MB DDR3 FH PCIe x16 Card for use only in 3400 3405 models 671728 001 nVidia GeForce GT640 3 GB graphics adapter full height for use only in HP Pro 3500 35...

Page 38: ...Brazil 514238 001 Chassis fan for use in 3410 models Brazil 530593 001 Rubber feet 581599 001 16X SATA DVD ROM drive not for Brazil 581600 001 16X SATA DVD RW drive 585157 001 Memory module 4 GB PC3 10600 1333 MHz for use in 3400 series models 596410 001 Mouse USB optical 613209 001 1 5 TB 7200 rpm hard drive for use in all models 613210 001 2 TB hard drive 5400 rpm for use in all models without W...

Page 39: ...Windows 8 657401 001 DVI to VGA adapter HF 657402 001 Fan sink for use in models with Intel processors includes replacement thermal material 656721 001 Power supply 300W active PFC not for use in Brazil 657102 001 SATA cable 165 mm 657402 001 Fan sink for use in models with AMD processors includes replacement thermal material 657103 001 Chassis fan 657106 001 nVidia GeForce GT530 2 GB graphics ada...

Page 40: ...for use in models with Intel processors 667849 001 Front bezel for use in the EMEA region 667849 201 Front bezel with optical drive door for use in Brazil 667850 001 Power switch LED assembly with cable 667852 001 Front I O and USB assembly includes card reader 667853 001 Front I O and USB assembly does not include card reader 667854 001 SATA cable 254 mm 670692 001 Front bezel for use in North Am...

Page 41: ...Intel Core i3 3240 processor 3 4 GHz 3 MB L3 cache use only in 3500 models 689005 001 Power supply 300W active PFC not for use in Brazil 691935 001 Intel Pentium Dual Core G640 processor 2 8 GHz 3 MB L3 cache use only in 3500 models 691936 001 Intel Pentium Dual Core G870 processor 3 1 GHz 3 MB L3 cache use only in 3500 models 692096 001 Power supply 300W 700846 001 System board for use in 3515 mo...

Page 42: ...aphics core use only in 3515 models 701410 001 AMD A6 5400K processor 3 6 GHz 1 MB L2 cache Radeon HD7540D graphics core use only in 3515 models 701411 001 AMD A8 5500 processor 3 2 GHz 1 MB L2 cache Radeon HD7560D graphics core use only in 3515 models 701412 001 AMD A8 5600K processor 3 6 GHz 1 MB L2 cache Radeon HD7560D graphics core use only in 3515 models 701413 001 System board for use in 350...

Page 43: ... System board includes replacement thermal material 665223 001 Memory modules PC3 10600 1333 MHz not illustrated 4 GB 585157 001 2 GB 635803 001 1 GB 635802 001 Processors include replacement thermal material not illustrated Intel Core i7 processor 2600S 2 8 GHz 8 MB L3 cache 65W 638419 001 Intel Core i5 processors 2500S 2 7 GHz 6 MB L3 cache 65W 638420 001 Small Form Factor SFF Chassis Spare Part...

Page 44: ...Hz 3 MB L3 cache 65W 665120 001 2120 3 3 GHz 3 MB L3 cache 65W 638629 001 2105 3 1 GHz 3 MB L3 cache 65W 655970 001 2100 3 1 GHz 3 MB L3 cache 65W 638628 001 Intel Pentium Dual Core processors G860 3 0 GHz 3 MB L3 cache 65W 665123 001 G850 2 9 GHz 3 MB L3 cache 65W 655973 001 G840 2 8 GHz 3 MB L3 cache 65W 655972 001 G630 2 7 GHz 3 MB L3 cache 65W 665122 001 G620 2 6 GHz 3 MB L3 cache 65W 655971 0...

Page 45: ...Cables Item Description Spare part number 1 Power switch LED assembly 656984 001 2 SATA cable 370 mm 656833 001 Small Form Factor SFF Chassis Spare Parts 35 ...

Page 46: ... to VGA adapter 202997 001 DVI to VGA adapter HF 657401 001 DVI to VGA adapter HF 29 pin 657851 001 RTC battery 319603 001 Mouse optical USB 596410 001 Keyboard for use in Brazil 537924 201 Feet 660261 001 HP Business Digital Headset 642738 001 Webcam HD 2200 671734 001 Printer port 638817 001 Mouse wireless 625685 001 USB webcam 609252 001 36 Chapter 4 Illustrated parts catalog ...

Page 47: ...01 nVidia GeForce 405 PCIe x16 graphics card 1 GB 656789 001 ATI Radeon HD7350 512 MB graphics adapter 676356 001 ATI Radeon HD6570 1 GB graphics adapter 659355 001 ATI Radeon HD6450 PCIe x16 graphics card 1 GB 647451 001 ATI Radeon HD6450 PCIe x16 graphics card 512 MB 647450 001 802 11b g n 1x1 WLAN module 634906 001 Sequential Part Number Listing Spare part number Description 202997 001 DVI to V...

Page 48: ...i5 2400 processor 3 1 GHz 6 MB L3 cache 95W 638631 001 Intel Core i5 2500 processor 3 3 GHz 6 MB L3 cache 95W 638817 001 Printer port kit 640953 001 Intel Core i5 2400S processor 2 5 GHz 6 MB L3 cache 65W 642738 001 HP Business Digital Headset 647450 001 ATI Radeon HD6450 PCIe x16 graphics card 512 MB 647451 001 ATI Radeon HD6450 PCIe x16 graphics card 1 GB 654601 001 Intel Core i5 2300 processor ...

Page 49: ...001 Feet 665117 001 Intel Pentium Dual Core G530 processor 2 4 GHz 2 MB L3 cache 65W 665118 001 Intel Pentium Dual Core G530T processor 2 0 GHz 2 MB L3 cache 35W 665119 001 Intel Pentium Dual Core G540 processor 2 5 GHz 2 MB L3 cache 65W 665120 001 Intel Core i3 2130 processor 3 4 GHz 3 MB L3 cache 65W 665121 001 Intel Core i5 2320 processor 3 0 GHz 6 MB L3 cache 95W 665122 001 Intel Pentium Dual ...

Page 50: ...e voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never...

Page 51: ...iction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert SMART ATA Drives 41 ...

Page 52: ...onic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device pa...

Page 53: ...grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment...

Page 54: ...materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conduct...

Page 55: ...each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functi...

Page 56: ...er the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic...

Page 57: ...amage Tools and Software Requirements To service the computer you need the following Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software HP tamper resistant T 15 wrench Smart Cover FailSaf...

Page 58: ...omputer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 42 Do not use excessive force when inserting a drive Avoid exposing a hard drive...

Page 59: ...mpact disc from the computer 4 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspen...

Page 60: ...oosen the captive Torx screw 1 on the back panel that secures the panel to the computer 3 Slide the side panel toward the back 2 and then pull it away from the computer NOTE Lay the computer on its side to install internal parts To replace the access panel reverse the removal steps 50 Chapter 7 Removal and Replacement Procedures Microtower Chassis ...

Page 61: ...d Latin American regions 670692 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Access Panel on page 50 3 Press outward on the three latches 1 on the right side of the bezel 4 Rotate the right side of the bezel off the chassis and then remove the bezel from the chassis 2 To reinstall the front bezel reverse the removal procedure Front Bez...

Page 62: ...n populate the system board with up to 8 GB of memory For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit...

Page 63: ...ing on how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Cha...

Page 64: ...is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosio...

Page 65: ... module can be installed in only one way Match the notch on the module with the tab on the memory socket A DIMM must occupy the XMM1 socket To create a dual channel memory configuration the memory capacity of Channel A must equal the memory capacity of Channel B Memory 55 ...

Page 66: ...for use in 3400 3405 3500 3505 not for 3410 models 657106 001 nVidia GeForce GT405 512 MB graphics adapter for use in 3400 3405 models 657108 001 nVidia GeForce GT520 1 GB graphics adapter full height for use in 3400 3405 3500 3505 not for 3410 models 657399 001 Graphics adapters for use in models with Windows 8 AMD Radeon HD 7570 2 GB DDR3 FH PCIe x16 Card for use in 3500 3505 3510 models 701403 ...

Page 67: ...xpansion card up to 17 46 cm 6 875 inches in length 2 PCI Express x1 slots 1 PCI Express x16 slots 1 All model expansion slot locations except model 3410 model 3400 shown Item Description PCIe X16 PCI Express x16 expansion slot PCIe x1 PCIe x1 expansion slot PCIe x1 PCIe x1 expansion slot PCIe x1 PCIe x1 expansion slot Mini PCIe Mini PCIe slot WLAN module Expansion Cards 57 ...

Page 68: ...PCI expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Access Panel on page 50 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on t...

Page 69: ...he expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must use a flat blade screwdriver to pry out the metal shield on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expans...

Page 70: ...ard and carefully rock the card back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion sl...

Page 71: ...system board NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Replace the slot cover lock and secure it in place with the screw that was previously removed 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Reconfigure the computer if necessary Ref...

Page 72: ... a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cable from the P1 connector on the system board always follow these steps 1 Squeeze on the top of the retaining latch attached to the cable end of the connector 1 2 Grasp th...

Page 73: ... 3405 only F_PANEL black Power switch F_AUDIO yellow Front I O audio CARD_READER black HP Pro 3505 Media card reader F_USB1 white HP Pro 3400 3410 3500 3505 Media card reader HP Pro 3405 Front I O USB F_USB2 white HP Pro 3400 3410 3500 3505 3515 Front I O USB HP Pro 3405 Media card reader F_USB3 white HP Pro 3400 3410 Front I O USB HP Pro 3515 Media card reader F_USB4 white HP Pro 3405 Front I O U...

Page 74: ... hard drive for use in all models 667719 001 750 GB hard drive for use in 3400 3405 3410 models 632938 001 500 GB hard drive for use in all models 667720 001 250 GB hard drive for use in all models 621419 001 The computer supports up to three drives that may be installed in various configurations Item Description 1 Optical drive 2 Optical drive or media card reader 3 Hard drive internal This secti...

Page 75: ...s of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about pre...

Page 76: ...Label Color SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2 light blue SATA3 SATA3 orange Media Card Reader F_USB1 HP Pro 3400 3410 3500 white black System Board Drive Connections HP Pro 3405 shown 66 Chapter 7 Removal and Replacement Procedures Microtower Chassis ...

Page 77: ... Model 3405 shown System Board Connector System Board Label Color SATA1 SATA1 dark blue SATA2 SATA2 white SATA3 SATA3 light blue SATA4 SATA4 orange Media Card Reader F_USB2 white System Board Drive Connections HP Pro 3505 Drives 67 ...

Page 78: ...05 System Board Connector System Board Label Color SATA1 SATA1 dark blue SATA2 SATA2 white SATA3 SATA3 light blue SATA4 SATA4 orange Media Card Reader CARD_READER 3505 black 68 Chapter 7 Removal and Replacement Procedures Microtower Chassis ...

Page 79: ... Connections Model 3515 System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2 light blue SATA3 SATA3 yellow Front I O F_USB2 white Media Card Reader F_USB30_1 white Drives 69 ...

Page 80: ...rse the removal procedures Removing a Hard Drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive Also if you are replacing the primary hard drive make sure you have created a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on ...

Page 81: ...5 Slide the hard drive toward the bottom of the computer 3 and then remove it from the computer To install a hard drive reverse the removal procedures Drives 71 ...

Page 82: ...f the chassis and then unplug the three cables that connect the assembly to the system board The assembly cables connect to the following system board connectors HP Pro 3400 3410 models HP Pro 3405 models HP Pro 3500 models HP Pro 3505 models HP Pro 3515 models F_AUDIO yellow connector F_AUDIO yellow connector F_AUDIO yellow connector F_AUDIO yellow connector F_AUDIO yellow connector F_USB2 white ...

Page 83: ...nt of the chassis while guiding the cables through the hole in the chassis To install the housing assembly reverse the removal procedures When installing the assembly note that some cables have two separate connectors that plug into the same system board Front I O and USB Panel Housing Assembly 73 ...

Page 84: ...ront bezel Front Bezel on page 51 4 Remove the optical drive Removing an Optical Drive on page 70 5 Disconnect the braided cables from the black system board connector labeled F_PANEL 1 6 Remove the cable from the metal clip 2 built into the computer 7 From the inside of the computer push up on the tab on the bottom of the assembly 3 to disengage it from the computer 74 Chapter 7 Removal and Repla...

Page 85: ...8 Pull the power switch away from the chassis while guiding the wires through the hole in the chassis To install the power switch LED assembly reverse the removal procedures Power Switch LED Assembly 75 ...

Page 86: ... 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Access Panel on page 50 3 Lay the computer on its side with the rear facing toward you 4 Remove the three Phillips screws that secure the fan to the chassis NOTE System board appearance may vary 76 Chapter 7 Removal and Replacement Procedures Microtower Chassis ...

Page 87: ...red brown system board connector labeled SYS_FAN 1 pull the fan into the chassis until it clears the chassis lip and then lift it out of the chassis 2 NOTE On some models the connector label is SYS_FAN1 To install the fan reverse the removal procedures System Fan 77 ...

Page 88: ...5 Lift the heat sink from the processor 3 and set it on its side to keep from contaminating the work area with thermal grease CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink to the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board...

Page 89: ...e only in 3500 models 688950 001 2130 3 4 GHz 3 MB L3 cache use only in 3400 3500 models 665120 001 2125 3 3 GHz 3 MB L3 cache use only in 3400 3500 models 677427 001 2120 3 3 GHz 3 MB L3 cache use only in 3400 3500 models 638629 001 2105 3 1 GHz 3 MB L3 cache use only in 3400 3500 models 655970 001 2100 3 1 GHz 3 MB L3 cache use only in 3400 3410 3500 models 638628 001 Intel Pentium Dual Core pro...

Page 90: ... L2 cache 100W Radeon HD6550D graphics core for use only in HP Pro 3505 models 671609 001 A6 3650 2 6 GHz 4 MB L2 cache 100W Radeon HD6550D graphics core 667722 001 A6 3620 2 2 GHz 4 MB L2 cache 65W Radeon HD6350D graphics core 671608 001 A6 3600 2 1 GHz 4 MB L2 cache 65W Radeon HD6530D graphics core 667724 001 A4 5300 3 4 GHz 1 MB L2 cache Radeon HD7480D graphics core use only in 3515 models 7014...

Page 91: ...processor from the socket 2 CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensur...

Page 92: ...y be sure to set the red switch to the setting 230 V or 115 V appropriate for the country in which the computer is used Spare power supplies normally arrive set for 230 V 1 Prepare the computer for disassembly Preparation for Disassembly on page 49 2 Remove the access panel Access Panel on page 50 3 Disconnect all power cables from the mass storage devices and from the system board connectors labe...

Page 93: ...no Digital Product Key DPK 701413 001 System board for use in 3500 models Intel and Windows 8 Standard 701413 501 System board for use in 3500 models Intel and Windows 8 Professional 701413 601 System board for use in 3505 models AMD 687578 001 System board for use in 3505 models AMD and Windows 8 with no Digital Product Key DPK 701022 001 System board for use in 3505 models AMD and Windows 8 Stan...

Page 94: ...tem board 6 Remove the six screws that secure the system board to the chassis NOTE HP Pro 3405 3505 model system boards are secured with eight screws 7 Slide the system board toward the front of the chassis and then lift it up and out of the chassis To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the B...

Page 95: ...or this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or retur...

Page 96: ...il the clamp snaps over the other edge of the battery 6 Replace the computer access panel 7 Plug in the computer and turn on power to the computer 8 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 7 86 Chapter 7 Removal and Replacement Procedures Microtower Chassis ...

Page 97: ...omputer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should...

Page 98: ...e computer for disassembly Preparation for Disassembly on page 87 2 If the computer is on a stand remove the computer from the stand 3 Remove the Torx screw that secures the access panel to the computer 88 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 99: ...4 Slide the access panel toward the back of the computer and then pull it away from the computer To install the access panel reverse the removal procedure Access Panel 89 ...

Page 100: ...reparation for Disassembly on page 87 2 Remove the access panel Access Panel on page 88 3 Lift up the three tabs on the top of the bezel 4 Rotate the bezel off the chassis To install the front bezel reverse the removal procedure 90 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 101: ...u can populate the system board with up to 8 GB of memory For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 ...

Page 102: ... The system will operate in flex mode if the total memory capacity of the DIMM in Channel A is not equal to the total memory capacity of the DIMM in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the la...

Page 103: ...g the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded me...

Page 104: ...ule can be installed in only one way Match the notch on the module with the tab on the memory socket For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B 94 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 105: ... until it snaps in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B The computer should automatically recognize the additional memory the next time you turn on the computer Memory 95 ...

Page 106: ...6 graphics card 1 GB 647451 001 ATI Radeon HD6450 PCIe x16 graphics card 512 MB 647450 001 The HP Pro 3410 SFF has one PCIe x16 expansion slot one PCIe x1 expansion slots and two PCI 2 2 slots NOTE Board appearance and color may vary NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot Item Description PCIe X16 PCI Express x16 expansion slot PCIe ...

Page 107: ...ssis 4 Release the slot cover bracket by removing the screw that secures the bracket and then lifting the bracket off the computer 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant ...

Page 108: ...e not to scrape the card against the other components NOTE PCI cards and PCI Express x1 cards do not have the retention arm PCI Express X16 card is shown below 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expans...

Page 109: ... the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Reattach the bracket to the back of the computer Expansion Card 99 ...

Page 110: ...bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cable from the P1 connector on the system board always follow these steps 1 Squeeze on the top of the ...

Page 111: ...TX_CPU white Power supply 4 pin SYS_FAN brown Chassis fan CPU_FAN1 white Heat sink fan F_PANEL black Power switch F_AUDIO yellow Front I O audio F_USB1 white Media card reader F_USB2 white Front I O USB F_USB3 white Front I O USB SATA0 dark blue Primary hard drive SATA1 white Primary optical drive SATA2 light blue Second hard drive SATA3 orange Second optical drive Cable Management 101 ...

Page 112: ... SATA hard drive 621418 001 750 GB 7200 rpm SATA hard drive 632938 001 500 GB 7200 rpm SATA hard drive 621421 001 320 GB 7200 rpm SATA hard drive 2 5 inch 621420 001 250 GB 7200 rpm SATA hard drive 621419 001 Drive Positions 1 5 25 inch external drive bay for an optical drive 2 3 5 inch internal drive bay for a hard drive 102 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chass...

Page 113: ...lug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 42 Handle a drive carefully do not drop it Do not use excessive force when...

Page 114: ...ptical drive disconnect the cables from the rear of the drive 6 Remove the Torx screw from the cage 7 Return the drive to its normal position 104 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 115: ...ive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 87 2 Remove the access panel Access Panel on page 88 3 Remove the front bezel Front Bezel on page 90 4 Rotate the drive cage to its upright position Drives 1...

Page 116: ...computer pull and hold the hard drive release latch to unlock the hard drive 6 With the release latch pulled out lift the rear of the hard drive 106 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 117: ...7 Disconnect the cables from the rear of the hard drive 8 Remove the hard drive from the computer Drives 107 ...

Page 118: ...e four guide screws from the hard drive for use in the replacement hard drive To replace the hard drive reverse the removal procedures 108 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 119: ...tal tabs in the chassis floor The power switch cable connects to the front USB assembly cable 1 Prepare the computer for disassembly Preparation for Disassembly on page 87 2 Remove the access panel Access Panel on page 88 3 Remove the front bezel Front Bezel on page 90 4 From the inside of the computer remove the power switch cable from the tabs on the computer floor Power Switch 109 ...

Page 120: ...e of the power switch 1 to disengage it from the chassis 7 Rotate the power switch right to left 2 and then remove it from the computer 3 while routing the cable through the hole in the front of the chassis To install the power switch reverse the removal procedure 110 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 121: ...is to remove it 1 Prepare the computer for disassembly Preparation for Disassembly on page 87 2 Remove the access panel Access Panel on page 88 3 Remove the front bezel Front Bezel on page 90 4 Disconnect the four cables from the system board as follows Yellow connector labeled F_AUDIO White connector labeled MINI_LED White connector labeled F_USB3 Black connector labeled F_USB2 Front USB Assembly...

Page 122: ...m the clip on the base pan of the computer 6 From the front of the computer remove the screw that secures the assembly to the front of the chassis 112 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 123: ...eft side of the assembly down slightly 1 and then push the assembly into the computer 2 8 Remove the assembly from the computer To install the front USB assembly reverse the removal procedure Front USB Assembly 113 ...

Page 124: ... bezel Front Bezel on page 90 4 Disconnect the fan cable from the system board connector labeled SYS_FAN 5 Remove the Torx screw that secures the left side of the fan to the computer 6 Cut the plastic tie 1 that secures the fan cable to the power supply power cables 7 Remove the two screws 2 that secure the fan to the computer The screw near the computer side is not shown in the following image 8 ...

Page 125: ...if you need to remove the fan from the metal case remove the four screws that secure the fan to the case and remove the fan from the case To install the fan reverse the removal procedure Fan Assembly 115 ...

Page 126: ...cess panel Access Panel on page 88 3 Loosen the four captive screws that secure the fan sink to the system board tray CAUTION Fan sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 116 Chapter...

Page 127: ... sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board Failure to install the fan duct may cause the computer to overheat F...

Page 128: ...e 65W 655970 001 2100 3 1 GHz 3 MB L3 cache 65W 638628 001 Intel Pentium Dual Core processors G860 3 0 GHz 3 MB L3 cache 65W 665123 001 G850 2 9 GHz 3 MB L3 cache 65W 655973 001 G840 2 8 GHz 3 MB L3 cache 65W 655972 001 G630 2 7 GHz 3 MB L3 cache 65W 665122 001 G620 2 6 GHz 3 MB L3 cache 65W 655971 001 G540 2 5 GHz 2 MB L3 cache 65W 665119 001 G530 2 4 GHz 2 MB L3 cache 65W 665117 001 G530T 2 0 GH...

Page 129: ...d provided in the spares kit CAUTION Before reinstalling the fan sink you must clean the top of the processor and the bottom of the fan sink with an alcohol pad supplied in the spares kit After the alcohol has evaporated apply thermal grease to the top of the processor from the syringe supplied in the spares kit 4 Apply the thermal grease provided in the spares kit to the top of the processor and ...

Page 130: ...G Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer The power supply is secured to the rear of the computer with four Torx screws On the inside of the computer a tab secures the power...

Page 131: ...rward slide it back and toward the side of the computer so it can sit lower on the bottom of the computer and then rotate it and lift it out of the computer 2 To install the power supply reverse the removal procedure CAUTION When installing the power supply cables make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply Power Sup...

Page 132: ...defective system board and installed on the replacement system board Memory modules seeMemory on page 91 Expansion cards Expansion Card on page 96 Heat sink Fan Sink on page 116 Processor Processor on page 118 4 Remove the fan from the chassis Fan Assembly on page 114 5 Rotate the drive cage to its upright position 6 Rotate the power supply to its full upright position 7 Disconnect all data and po...

Page 133: ...the chassis NOTE System board appearance may vary 10 Slide the system board away from the rear of the computer to disengage the ports and then lift the board up and out of the chassis To install the system board reverse the removal procedure System Board 123 ...

Page 134: ...ttempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP Compaq spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings ...

Page 135: ...ush the other edge down until the clamp snaps over the other edge of the battery 6 Replace the computer access panel 7 Plug in the computer and turn on power to the computer 8 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 7 Battery 125 ...

Page 136: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 137: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 138: ...ring POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer...

Page 139: ...nd Resetting CMOS on page 141 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE...

Page 140: ... Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD informati...

Page 141: ... the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis re...

Page 142: ... detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and...

Page 143: ...on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage Storage Options SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock Security For each list...

Page 144: ...power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup failure 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the or...

Page 145: ... firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been ...

Page 146: ...system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME ...

Page 147: ...lied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED...

Page 148: ...installed not an indicator of bad processor 1 Check to see that the processor is present 2 Reseat the processor Red Power LED flashes four times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 4 Power failure power supply is overloaded OR The incorrect external power supply adapter is being used on the USDT 1 Open the hood...

Page 149: ...en times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on ba...

Page 150: ...hing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the pow...

Page 151: ...r When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the informa...

Page 152: ...object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled CLR_PASS on models 3400 3405 or PASSWORD on model 3410 NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts Service Map IPSM The IPSM can be do...

Page 153: ... of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled CLR_CMOS on models 3400 3405 or CMOS on model 3410 NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system board components see t...

Page 154: ...ons below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 7 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A PO...

Page 155: ...t you created or restore the system to its original factory condition in System Software Requirement Disks SSRD CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problem...

Page 156: ...u need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a sing...

Page 157: ...let Computer will not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is ...

Page 158: ...anel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store Poor performance Cause Solution Processor is too hot...

Page 159: ...y clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Some software applications e...

Page 160: ...and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board...

Page 161: ...ff automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked...

Page 162: ...sing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power...

Page 163: ...ile Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware In...

Page 164: ...e is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Av...

Page 165: ... commands 1 Use the task manager to close programs that do not respond 2 Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving Hard Drive Problems 155 ...

Page 166: ...sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety f...

Page 167: ...s are not recognized by the computer Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader ...

Page 168: ...s the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a ...

Page 169: ...hics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the syst...

Page 170: ...ximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access t...

Page 171: ...strator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options sele...

Page 172: ...h the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the Character M...

Page 173: ...ne jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection The rear audio jack output is the green receptacle Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers ...

Page 174: ...d disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application software In the audio driver or application software reconfigure the jack or set the jack to its default value There is no soun...

Page 175: ... make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works reload the printer driver To run MS DOS commands press the Windows key r type cmd in the Open box and then click ...

Page 176: ...e connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty 166 Appendix D Troubleshooting Without Diagnostics ...

Page 177: ...ping are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and cond...

Page 178: ...puter or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from S...

Page 179: ...ternal device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the confi...

Page 180: ...s installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed On all computers except the USDT DIMM1 must be installed before DIMM2 a...

Page 181: ...imum Power Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the S5 Wake on LAN option in Computer Setup Select Advanced Device Options S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage network con...

Page 182: ...r is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and the...

Page 183: ...l is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel Network controller stopped working when an expansi...

Page 184: ...drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving Memory Problems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME settings To a...

Page 185: ...count during POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not...

Page 186: ...not support a feature previously enabled on this system 1 Install a TXT Trusted Execution Technology capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving CD ROM and DVD Problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device T...

Page 187: ...hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Run C...

Page 188: ...layed If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To acc...

Page 189: ...y USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Set...

Page 190: ...e USB ports are set to Enabled in Security USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your I...

Page 191: ...ernet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the De...

Page 192: ...m other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages o...

Page 193: ... Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the acc...

Page 194: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 184 Appendix D Troubleshooting Without Diagnostics ...

Page 195: ...s and expedite the support process when issues are found The tools save time by pinpointing the component that needs to be replaced Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components Failure ID When a failure is detected that requires har...

Page 196: ...ics F2 Pressing F2 signals the system to search for the diagnostics in the following locations a A connected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 187 b The hard disk drive c A core set of diagnostics in the BIOS for memory and hard disk drive that are accessible only if the USB or hard disk...

Page 197: ...the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories that can b...

Page 198: ... also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery feature NOTE Some features might not be available on systems that are shipped without a Windows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Nex...

Page 199: ...ION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive NOTE In some cases you must use recovery media for this procedure To create this media follow the instructions in Creating recovery media on page 191 If the computer is working and Windows 7 is responding use these steps to perform a System R...

Page 200: ...xt Otherwise select Recover without backing up your files and then click Next 7 System Recovery begins After System Recovery is complete click Finish to restart the computer 8 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System recovery using recovery media You should create a set of recovery media either a set of DVDs or a USB ...

Page 201: ...the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive NOTE You must use a flash drive with a capacity of at least 8 GB 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection an...

Page 202: ... mouse 4 Press the power button to turn on the computer 5 Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive sele...

Page 203: ... initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media is used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs Ty...

Page 204: ...mat the hard drive For additional information go to Help and Support From the Start screen type h and then select Help and Support 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type e and then click Windows Explorer or From the Start screen type c and then select Computer NOTE If the Window...

Page 205: ...to select the System Recovery option 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order Windows 8 operating system media go to http www hp com support select your country or region and follow the on screen instructions You can also order the media by calling support CAUTION Using Windows 8 operating system media completely erases hard drive con...

Page 206: ...ve Humidity noncondensing Operating Non operating 15 95 15 95 15 95 15 95 Maximum Altitude unpressurized Operating Nonoperating 7 500 ft 15 000 ft 2286 m 4572 m Power Supply Energy Consumption Heat Dissipation Normal Operation Sleep Energy Star Low Power Mode Off 230 VAC 55 6 W 1 45 W 0 90 W Model Rated Voltage Range 300W 100 240 VAC 1 Heat dissipation is calculated based on the measured watts ass...

Page 207: ...erating 32 to 104 F 22 to 149 F 0 to 40 C 30 to 65 C Relative Humidity noncondensing Operating 15 95 15 95 15 95 15 95 Maximum Altitude unpressurized Operating Nonoperating 7 500 ft 15 000 ft 2286 m 4572 m Power Supply Energy Consumption Normal Operation Sleep Energy Star Low Power Mode Off 142 7 KWh 39 61 W 1 55 W 0 67 W Model Rated Voltage Range 220W 100 240 VAC SFF Specifications 197 ...

Page 208: ...onnecting cables 65 installing 65 removal and replacement 64 SFF cable connections 103 SFF installation 103 SFF locations 102 E electrostatic discharge ESD 42 preventing damage 43 error codes 128 137 messages 129 expansion card SFF installation 96 SFF removal 96 expansion card sockets 58 96 expansion slot cover removing 59 replacing 60 F f11 recovery 195 fan power supply 47 removal and replacement...

Page 209: ... 47 spare part number 26 36 mouse problems 167 N network problems 171 numeric error codes 129 O operating guidelines 45 optical drive removing 70 SFF removal 103 spare part numbers 27 28 37 optical drive problems 176 overheating prevention 45 P password clearing 141 power on 141 setup 141 PCI card 58 96 PCI Express card 58 60 96 POST error messages 128 power cord set requirements country specific ...

Page 210: ...e part number 36 39 fan spare part number 36 39 front bezel removal and replacement 88 90 front bezel spare part number 33 39 front fan removal and replacement 114 front I O power switch assembly removal and replacement 111 heat sink removal and replacement 116 hood sensor removal and replacement 109 power supply removal and replacement 120 power supply spare part number 33 38 power switch LED ass...

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