HP Photosmart 7100 Maintenance & Service Manual Download Page 62

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Lift the back panel up and off the display head

(2)

To replace the display head back panel, reverse the installation procedures.

When installing the display head back panel, make sure the antennas are rotated upward.

Chapter 4 Removal and replacement procedures

Summary of Contents for Photosmart 7100

Page 1: ...Maintenance Service Guide HP RP7 Retail System Model 7100 ...

Page 2: ...nts accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written co...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...g system 7 Downloading Windows 7 updates 8 Installing or upgrading device drivers 8 Customizing the monitor display 8 Turning off the computer 8 Finding more information 8 3 Illustrated parts catalog 10 Misc parts 10 Plastics 11 System board and memory 12 Drives 13 Cables 13 Accessories 14 VFD Display Kit 15 Stand alone VFD Display Kit 16 Sequential part number listing 17 4 Removal and replacement...

Page 6: ...52 Display head back panel 53 Drive cables and drive cage 55 Hard drive LED cable 57 Speaker 59 USB PWR 24V and Cash drawer port daughter card 60 WLAN module 61 Heat sink 63 System board 64 Antennas 66 Appendix A Computer Setup F10 Utility 69 Computer Setup F10 Utilities 69 Using Computer Setup F10 utilities 70 Computer Setup File 71 Computer Setup Storage 72 Computer Setup Security 73 Computer Se...

Page 7: ...0 POST numeric codes and text messages 91 Interpreting POST diagnostic front panel LEDs and audible codes 96 Appendix F Password security and resetting CMOS 99 Resetting the password jumper 100 Clearing and resetting the CMOS 101 Appendix G Troubleshooting without diagnostics 103 Safety and comfort 103 Before you call for technical support 103 Helpful hints 104 Solving retail system specific probl...

Page 8: ... information 134 Generating static 134 Preventing electrostatic damage to equipment 135 Personal grounding methods and equipment 135 Grounding the work area 136 Recommended materials and equipment 136 Tools needed 137 Computer operating guidelines and routine care 137 Touch screen maintenance 137 Service considerations 137 Power Supply Fan 137 Tools and Software Requirements 138 Screws 138 Cables ...

Page 9: ...f associate facing touchscreen 15 Resistive 15 Projective Capacitive 17 Projective Capacitive Cable management features Water and dust resistant IP54 rated Flexible use with display tilt and height adjustments Three optional peripherals that can be integrated HP Retail Integrated Dual Head MSR HP Retail Integrated Fingerprint Reader HP Retail Integrated Webcam Standard Features 1 ...

Page 10: ... Operating system choices Integrated NIC and WiFi some models USB PWR ports Cash drawer port SSD choices RAID level 0 1 capable RAID 1 can be HP factory preconfigured Manageability tools Secure USB port security screw provided Energy Star 5 qualified EU Compliant RoHS2 Compliant 87 energy efficient internal power supply adapter HP Limited Warranty 3 3 3 standard 3 years parts 3 years labor and 3 y...

Page 11: ...P Retail Integrated Webcam 2 HP Retail RP7 VFD Customer Display 5 HP Retail Integrated Fingerprint Reader 3 HP Retail RP7 10 4 Customer Display 6 HP Retail Integrated Dual Head MSR NOTE A stand alone VFD that is mounted on a separate stand is also available from HP not pictured above Optional HP RP7 Accessories 3 ...

Page 12: ...te forward through the OSD menu and increase adjustment levels 4 OK If the OSD menu is on tap to select a menu item 5 Power LED Green Fully powered Flashing Green Sleep mode Red PC error condition refer to Interpreting POST diagnostic front panel LEDs and audible codes on page 96 for more information Off Power is off 6 Power Button Powers the system on and off and sets the system to hibernate or s...

Page 13: ...scale 7 After adjusting the function select Save and Return or Cancel if you don t want to save the setting then select Exit from the Main Menu The following table lists the OSD Main menu items with a brief descriptions of each item Table 1 1 OSD Main Menu Icon Main Menu Description Brightness Adjusts the brightness level of the screen Contrast Adjusts the contrast level of the screen Color Select...

Page 14: ...can be configured as 5V or 12V powered serial ports Refer to Configuring powered serial ports on page 89 for more information NOTE The 24 volt Powered USB connector and the 12 volt Powered USB connector are keyed differently as a precaution to prevent connection errors NOTE Protective plastic caps to cover the rear I O ports are included with the system NOTE Peel off the metallic tape over the cas...

Page 15: ...rating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updates facilitate support questions and ...

Page 16: ... Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller...

Page 17: ...messages diagnostic indicator lights and error codes Regulatory Safety and Environmental Notices Provides safety and regulatory information that ensures compliance with U S Canadian and various international regulations Accessing User Guides Linux systems Double click the HP User Manuals icon on your desktop Select the folder for your language Select the guide you wish to access Finding more infor...

Page 18: ...rt daughter card 702775 001 3 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 701396 001 4 USB security cover for secured USB port on I O panel includes security screw 702779 001 5 Grommet hard drive 594220 001 6 Hard drive carrier 709677 001 Rubber foot and screw kit not illustrated 702788 001 Thermal pads not illustrated 712406 001 10 Chapter 3 Illustrated parts catalog ...

Page 19: ...ar I O cover 709678 001 In Mold Decoration IMD customizable covers 5 Panel with hole for bottom rear on models with CFD VFD 702781 001 6 Panel without hole for bottom rear on models without CFD VFD 702786 001 7 VESA plate cover 716045 001 8 Rear I O plastic covers NOTE Be sure to install these covers over any port that is not in use 712405 001 USB port covers 15 inch USB port cover 713739 001 Plas...

Page 20: ...e only with AFD USB ports 713741 001 Power adapter 180 W does not include power cord not illustrated 702778 001 System board and memory Description Spare part number System board includes replacement thermal material 674784 001 Memory modules SODIMM PC3 12800 1666 MHz 8 GB 689374 001 4 GB 689373 001 2 GB 689372 001 12 Chapter 3 Illustrated parts catalog ...

Page 21: ...661842 001 128 GB Solid State Drive SSD 665961 001 32 GB MLC Flash 2 5 in 686616 001 Cables Description Spare part number 1 LED cable assembly 702777 001 2 Hard drive cable assembly 712407 001 Antenna kit 3 Black auxiliary 720146 001 4 White main 712403 001 Drives 13 ...

Page 22: ...or card data read 690685 001 6 VFD customer display bracket 702784 001 7 Display customer facing CFD 10 4 inch 667837 001 Display associate facing AFD 15 inch capacitive 667839 001 Display associate facing AFD 15 inch resistive 667838 001 8 Display associate facing AFD 17 inch capacitive 667841 001 9 Bracket for HP Retail RP7 10 4 Customer Display 703269 001 10 Cable kit for HP Retail RP7 10 4 Cus...

Page 23: ...VFD Display Kit Description Spare part number VFD Display Kit 695662 001 1 VFD customer display 2 Display bracket 3 Poles 2 4 IMD panel 5 Screws 6 Cable kit VFD Display Kit 15 ...

Page 24: ...Stand alone VFD Display Kit Description Spare part number Stand alone VFD Display Kit 695665 001 1 VFD customer display 2 Poles 3 3 Stand 4 Cable kit 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...r to add security identification functions 695662 001 VFD Kit 695665 001 Stand alone VFD Kit 701396 001 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter WLAN module 702775 001 USB PWR 24V and Cash Drawer port daughter card 702777 001 LED cable assembly 702778 001 Power adapter 180 W does not include power cord 702788 001 Rubber foot and screw kit 702779 001 USB security cover for secured USB port on I O...

Page 26: ...ssembly 713739 001 15 inch USB port cover 713740 001 17 inch top and bottom USB port cover 713740 010 17 inch left and right USB port cover 713741 001 USB port plug for use only with AFD USB ports 716045 001 VESA plate cover 716986 001 Top access door on top of back panel 720146 001 Antenna kit black auxiliary 18 Chapter 3 Illustrated parts catalog ...

Page 27: ... the computer and any peripheral devices that are connected to it 4 Disconnect the power cord from the electrical outlet and then from the computer CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Disconnect ...

Page 28: ... 702787 001 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Pull the power supply cover back then lift if up and off the unit To install the power supply cover reverse the removal procedure 20 Chapter 4 Removal and replacement procedures ...

Page 29: ...ly on page 19 2 Remove the power supply cover Power supply cover on page 20 3 Remove the decorative panel on the rear of the unit by gently prying the panel away from the base at the tab locations on the top and sides of the panel as indicated below 1 Then pull the top of the panel away from the base 2 and push straight down on the panel to release the bottom tabs 3 To replace the decorative panel...

Page 30: ... the computer for disassembly Preparation for disassembly on page 19 2 Slide down the two levers on the upper corners of the rear I O panel 1 and rotate the cover off 2 To remove the rear I O panel reverse the installation procedures 22 Chapter 4 Removal and replacement procedures ...

Page 31: ...late cover 716045 001 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Slide the stand s VESA plate cover up and off the mounting bracket To remove the VESA plate cover reverse the installation procedures VESA plate cover 23 ...

Page 32: ... and loosen the captive security screw 2 NOTE This step is not necessary if the security screws were not previously tightened down NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to loosen the security screws 3 Lift up the access door on top of the rear panel 1 and rotate it open 2 To close the top access door reverse the installation procedures 24 Chapter 4 Removal an...

Page 33: ... on page 20 4 Route the cables underneath the rear of the base then through the hole in the center of the base then up through the cable retainer on the neck of the stand and into the appropriate I O port CAUTION Be sure that the power cord is secured by the retainer clip next to the DC In power connector on the rear I O so that the cord does not get pulled out of the connector Routing cables to e...

Page 34: ...r disassembly Preparation for disassembly on page 19 2 Remove the rear I O panel Rear I O panel on page 22 3 Push inward on the tab at the bottom of the USB security cover 1 and rotate the bottom of the cover up 2 to remove it 4 Insert the USB device into the USB port 26 Chapter 4 Removal and replacement procedures ...

Page 35: ...device has a cable place the cable in the channel on the side of the security cover 6 If you want to secure the USB port remove the security screw from the inside of the rear I O panel and install the screw in the screw hole on the side of the USB security cover NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to install the security screw Using the USB security cover 2...

Page 36: ...7838 001 Display associate facing AFD 17 inch capacitive 667841 001 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the rear I O panel Rear I O panel on page 22 3 Open the top access door Opening the top access door on page 24 4 Disconnect the monitor panel DisplayPort cable 1 and power cable 2 28 Chapter 4 Removal and replacement procedures ...

Page 37: ...he monitor panel up to release it and pull it off the computer panel 2 NOTE There are also two captive black Torx screws at the top of the computer These screws secure the display head panel to the computer To install the monitor panel reverse the removal procedures Monitor panel Associate Facing Display AFD 29 ...

Page 38: ...2 001 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the rear I O panel Rear I O panel on page 22 3 Remove the power supply cover Power supply cover on page 20 4 Remove the decorative panel Decorative panel IMD on page 21 5 Connect the audio DVI USB and power cables to the customer display Insert the DVI cable into the retainer clip at the base of the displa...

Page 39: ...s on the back of the display and sliding the back plate up 2 so that the screw holes on the back plate are aligned with the screw holes on the display Install the two screws to secure the back plate to the display 3 7 Slide the cable ends through the hole in the center of the decorative panel that was included with the customer display Installing an optional HP Retail RP7 10 4 customer display 31 ...

Page 40: ...rear of the base and out the front of the base then up through the cable retainer on the neck of the RP7 stand and connect the cables to the RP7 I O ports 9 Snap the decorative panel onto the rear of the base 32 Chapter 4 Removal and replacement procedures ...

Page 41: ... install the two screws included with the customer display into the screw holes on top of the mounting bracket 2 11 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place Installing an optional HP Retail RP7 10 4 customer display 33 ...

Page 42: ...er by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 34 Chapter 4 Removal and replacement procedures ...

Page 43: ...bly Preparation for disassembly on page 19 2 Remove the rear I O panel Rear I O panel on page 22 3 Remove the power supply cover Power supply cover on page 20 4 Remove the decorative panel Decorative panel IMD on page 21 5 If you are installing the VFD with no poles attached insert the VFD cable through the center of the mounting bracket 1 and slide the VFD onto the mounting bracket 2 Installing a...

Page 44: ... the bottom of the mounting bracket 1 then slide the VFD onto the pole assembly 2 7 Route the VFD cable through the hole in the decorative panel that was included with the VFD then through the rear of the base 1 and out the front of the base Continue to route the extension cable up through the cable retainer 2 and connect the VFD cable to the 12V USB port on the RP7 3 36 Chapter 4 Removal and repl...

Page 45: ...8 Wrap the excess extension cable around the hooks on the rear of the base 9 Snap the decorative plate onto the rear of the base Installing an optional HP Retail RP7 VFD customer display 37 ...

Page 46: ...base 1 and install the two screws included with the VFD into the screw holes on top of the mounting bracket 2 11 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place 38 Chapter 4 Removal and replacement procedures ...

Page 47: ...tom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 13 Reconnect the power cord and press the power button Installing an optional HP Retail RP7 VFD customer display 39 ...

Page 48: ...p bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable CAUTION When disconnecting cables always pull the connector NEVER pull on the cable Pulling on the cable could damage the cable System board connectors are color coded to make it easier to find the proper connection Cable PCA Designator Hard drive data SATA0 Dark Blue...

Page 49: ...o the SODIMM or invoke system malfunction For proper system operation the SODIMM must be industry standard 204 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM SODIMM The DDR3 SDRAM SODIMM must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports ...

Page 50: ... other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic discharge information on page 134 When handling a memory module be careful not to touch any of the contacts Doing so may damage ...

Page 51: ...he SODIMM down into the socket 2 so that the latches lock it in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket The computer should automatically recognize the additional memory the next time you turn on the computer Memory 43 ...

Page 52: ...t is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be ...

Page 53: ...e installed on the top or bottom of the display head or on either side of the display head NOTE The webcam must be installed on top of the display head for proper video orientation NOTE These USB ports do not support optical drives or hard drives The procedure for installing an integrated USB module is the same for all modules To install a USB module 1 Prepare the computer for disassembly Preparat...

Page 54: ... antenna brackets away from the unit 5 Loosen the four captive screws that secure the computer panel to the back plate 1 and pull the computer panel off the back plate 2 46 Chapter 4 Removal and replacement procedures ...

Page 55: ... in the location where you want to install the USB module NOTE There is a small fingernail slot in the center of the interior edge of the USB cover plate that can be used to help slide the cover plate off the unit 7 Pull the plug that is inserted in the USB port out of the port NOTE Some models do not have plugs in the USB ports Optional integrated USB modules 47 ...

Page 56: ...e USB connector on the module into the USB port 2 9 Install the two screws that were previously removed 1 and slide the cover plate on the module forward to cover the screws 2 10 Replace the monitor panel onto the computer 48 Chapter 4 Removal and replacement procedures ...

Page 57: ...f you are replacing a hard drive be sure to back up the data from the old drive so that you can transfer the data to the new drive 1 Prepare the computer for disassembly Preparation for disassembly on page 19 2 Remove the rear I O panel Rear I O panel on page 22 3 Open the top access door Opening the top access door on page 24 4 Rotate the two antenna brackets away from the unit Hard drive 49 ...

Page 58: ...ate 1 and pull the computer panel off the back plate 2 6 Pinch the two tabs together on the hard drive door 1 and rotate it open 2 then grasp the pull tab on the side of the hard drive and pull the hard drive out of the drive bay 3 50 Chapter 4 Removal and replacement procedures ...

Page 59: ...7 Remove the four screws from the sides of the hard drive carrier 1 and lift the hard drive out of the carrier 2 To install a hard drive reverse the removal steps Hard drive 51 ...

Page 60: ...ver VESA plate cover on page 23 3 Remove the RP7 display head from the stand by removing the three screws that attach the stand s mounting bracket to the display head 1 then slide the display up and off the mounting bracket 2 To remove the display head back panel reverse the installation procedures 52 Chapter 4 Removal and replacement procedures ...

Page 61: ...move the VESA plate cover VESA plate cover on page 23 3 Remove the display head from the stand Removing the display head from the stand on page 52 4 Open the top access door Opening the top access door on page 24 5 Loosen the two large captive Torx screws at the top of the computer 6 Loosen the two smaller captive Torx screws in the upper corners of the rear I O area 1 Display head back panel 53 ...

Page 62: ...off the display head 2 To replace the display head back panel reverse the installation procedures When installing the display head back panel make sure the antennas are rotated upward 54 Chapter 4 Removal and replacement procedures ...

Page 63: ...play head from the stand on page 52 5 Remove the display head back panel Display head back panel on page 53 6 Remove the two Torx screws that secure the drive connector to the cage 7 Remove the drive cable from the computer a Disconnect the drive cables 1 from the system board b Remove the power cable from the clips on the drive cage 2 c Remove the power cable by pulling it through the opening und...

Page 64: ...e drive cage up and lift it from the computer 2 To reinstall the drive cable assembly and drive cage reverse the removal procedure When installing the drive cage be sure to insert the tabs from the cage into the correct slots in the computer 56 Chapter 4 Removal and replacement procedures ...

Page 65: ...plate cover VESA plate cover on page 23 3 Remove the display head from the stand Removing the display head from the stand on page 52 4 Remove the display head back panel Display head back panel on page 53 5 Disconnect the cable from the system board connector labeled LED CR14 1 6 Remove the cable from the routing path 2 7 Remove the cable from the clips 3 Hard drive LED cable 57 ...

Page 66: ...8 Lift the LED from the holder and remove the assembly from the computer 4 To reinstall the hard drive LED cable reverse the removal procedure 58 Chapter 4 Removal and replacement procedures ...

Page 67: ...he display head from the stand on page 52 4 Remove the display head back panel Display head back panel on page 53 5 Remove the two Phillips screws 1 that secure the speaker to the computer 6 Remove the cable from the clip 2 7 Disconnect the cable from the system board connector labeled SPKR 3 8 Remove the speaker from the computer To install the speaker reverse the removal procedures Speaker 59 ...

Page 68: ...moving the display head from the stand on page 52 4 Remove the display head back panel Display head back panel on page 53 5 With the heat sink installed remove the two Torx screws 1 that secure the board to the computer 6 Lift the card up to disconnect it from the system board connector 2 7 Slide the card out from under the heat sink and remove the card from the computer 3 To install the USB PWR 2...

Page 69: ... Preparation for disassembly on page 19 2 Remove the VESA bracket cover VESA plate cover on page 23 3 Remove the display head from the stand Removing the display head from the stand on page 52 4 Remove the display head back panel Display head back panel on page 53 5 Remove the antenna cables from the connectors on the WLAN module 1 WLAN module 61 ...

Page 70: ...w 2 that secures the module to the system board 7 Rotate the top of the module upward and then pull it away from the slot 3 To install the WLAN module reverse the removal procedure 62 Chapter 4 Removal and replacement procedures ...

Page 71: ...head from the stand on page 52 4 Remove the display head back panel Display head back panel on page 53 5 In the order indicated loosen the five captive screws that secure the heat sink to the system board 6 Lift the heat sink from the computer To replace the heat sink reverse the removal procedures CAUTION Tighten heat sink retaining screws in the order stamped on the heat sink Note the thermal pa...

Page 72: ...nel Display head back panel on page 53 5 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 41 Serial port board USB PWR 24V and Cash drawer port daughter card on page 60 WLAN WLAN module on page 61 Heat sink Heat sink on page 63 6 Disconnect all data power and an...

Page 73: ... out of the chassis To install the system board reverse the removal procedure Note the thermal pad locations under the system board in the following image Make sure all thermal pads are intact and correctly installed System board 65 ...

Page 74: ...embly Preparation for disassembly on page 19 2 Remove the rear I O panel Rear I O panel on page 22 3 Remove the display head from the stand Removing the display head from the stand on page 52 4 Remove the display head back panel Display head back panel on page 53 5 Remove the Torx screw 1 that secures the white antenna bracket to the computer 6 Remove the white antenna from the clips 2 and the hol...

Page 75: ...8 Remove the Phillips screw that secures the antenna to the rotating antenna bracket 9 Turn the computer over and remove the black antenna from the routing path on the back of the computer Antennas 67 ...

Page 76: ...puter and then pull the antenna through the hole 2 that routes to the back of the computer 11 Remove the Phillips screw that secures the antenna to the rotating antenna bracket To install the display reverse the removal procedures 68 Chapter 4 Removal and replacement procedures ...

Page 77: ...ed suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or p...

Page 78: ... to enter Computer Setup 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and...

Page 79: ...ge file located on removable media Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted 1 44 MB diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a diskette a USB flash media device or a diskette like device Default Setup Save Curre...

Page 80: ...cted translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible Default Values SATA Defaults See Translation Mode above for details Storage Options SATA Emulation WARNING SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes Allows you t...

Page 81: ...started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press F9 when the monitor light turns green After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default d...

Page 82: ... more information Smart Cover some models Allows you to Lock unlock the Cover Lock Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Default is disabled Device Security Allows you to set Device Available Device Hidden default is Device Available for Embedded security device some models Sy...

Page 83: ...ty Enables disables Master Boot Record Security Default is disabled The Master Boot Record MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover...

Page 84: ...all security keys Changing this setting requires turning the computer off and then back on Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss OS management of Embedded Securi...

Page 85: ...is disabled S0 On Solid green LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off NOTE If this feature is disabled S4 and S5 both have the LED off S1 no longer supported an...

Page 86: ... as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very sl...

Page 87: ...lt is enabled NIC Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to d...

Page 88: ...ing system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization Default is enabled Recovering the configur...

Page 89: ...t a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 A connected USB drive to download the diagnostics tools to a USB drive see the instruction...

Page 90: ... 7 In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories that...

Page 91: ...t restore points manually NOTE Always use this System Restore procedure before you use the System Recovery feature NOTE Some features might not be available on systems that are shipped without a Windows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and th...

Page 92: ...ION System Recovery deletes all data and programs you created or installed Before you begin back up any important data to a CD or DVD or to a USB flash drive NOTE In some cases you must use recovery media for this procedure To create this media follow the instructions in Creating recovery media on page 86 If the computer is working and Windows 7 is responding use these steps to perform a System Re...

Page 93: ...click Next Otherwise select Recover without backing up your files and then click Next 7 System Recovery begins After System Recovery is complete click Finish to restart the computer 8 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System recovery using recovery media You should create a set of recovery media either a set of DVDs o...

Page 94: ... the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive NOTE You must use a flash drive with a capacity of at least 8 GB 1 Close all open programs 2 Insert the USB flash drive into a USB port on the computer 3 Click the Start button click All Programs click Security and Protection a...

Page 95: ...oard and mouse 4 Press the power button to turn on the computer 5 Press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Dr...

Page 96: ...Calibrate the screen for pen or touch input link In the Tablet PC Settings dialog box tap the Calibrate button then proceed to step 2 2 Follow the on screen instructions to press the target marks on the touch screen At the end of the calibration process the touch module should be aligned with the video and the touch points will be accurate Calibration for Windows XP You must load the touch screen ...

Page 97: ...owered serial port If the serial port is configured as a powered port devices that support a powered serial interface do not require an external power source NOTE The computer ships with all serial ports configured in standard serial mode by default unless the powered serial port AV numbers are ordered The serial ports can be configured using the Computer F10 Setup utility Under the Onboard Device...

Page 98: ...s not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see the Computer Set...

Page 99: ...Ms Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option RO...

Page 100: ...arty memory has been added test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Run Computer Setup or Windows utilities 2 Ensure memory modules are correctly installed 3 Verify proper memory module type 4 Remove and replace the identified faulty memory module s 5 If the error persists after replacing memory modules replace the system board 213 Incompatible Me...

Page 101: ...d to parallel port X 1 Remove any parallel port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup 410 Audio Interrupt Conflict IRQ address conflicts with another device Enter Computer Setup and reset the IRQ in Advanced Onboard Devices 411 Network Interface Card Interrupt Conflict IRQ address conflicts with another device Enter Computer Setup and reset the IRQ in ...

Page 102: ... Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrai...

Page 103: ...r three devices use SATA 0 SATA1 and SATA 2 1797 SATA Drivelock is not supported in RAID mode Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage Storage Options SATA Emulation to ID...

Page 104: ...ily have an error code or text message associated with them WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching NOTE If you see flashing LEDs ...

Page 105: ...to the I O panel 2 Check if a device is causing the problem by removing ALL attached devices such as a hard drive Power on the system If the system enters the POST then power off and replace the device to see if the problem is resolved 3 Replace the power supply 4 Replace the system board Red Power LED flashes five times once every second followed by a two second pause Beeps stop after fifth itera...

Page 106: ... the processor 2 Replace the system board Power LED flashes 12 times once every second followed by a two second pause Beeps stop after third iteration and the computer reboots 12 Health timer expired None System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is wor...

Page 107: ...ter When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the infor...

Page 108: ...ponents of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled E49 on the system board NOTE The password jumper is green so that it can be easily identified...

Page 109: ... wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning th...

Page 110: ...nents see the Illustrated Parts Service Map IPSM for that particular system 6 Close the memory door and replace the rear cover 7 Reconnect the external devices 8 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the ...

Page 111: ...ropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 69 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer ...

Page 112: ...store the system from the Recovery Disc Set that you created or restore the system to its original factory condition in HP Backup and Recovery Manager CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE Restoring the computer requires an external USB optical drive NOTE For sales information and warranty upgrad...

Page 113: ...stalling a non plug and play expansion board or other option See Solving hardware installation problems on page 121 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media if an external USB optical or diskette drive is attached from the system before turning it on If y...

Page 114: ...y 2 Under Onboard Devices make sure the correct setting is selected for each individual serial port A B if available C and D Available settings are Standard 5v on pins 1 and 9 12v on pins 1 and 9 A powered serial device was connected while system power was on The computer must be powered off when you plug in powered serial devices Disconnect the device power off the system plug in the device and p...

Page 115: ...ause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC rea...

Page 116: ...l Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system Restart the computer Virus resident on the hard drive Run virus protection program Too many applications running 1 Close unnecessary applications to free up memory 2 Add mo...

Page 117: ...f the computer are not flashing Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector located on the rear of the power supply on some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button f...

Page 118: ...m by removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 2 Replace the power supply 3...

Page 119: ...e the diskette from the diskette drive The system is trying to start from the hard drive but the hard drive may have been damaged 1 Insert a bootable diskette into the diskette drive and restart the computer 2 Check the hard drive format using fdisk If NTFS formatting use a third party reader to evaluate the drive If FAT32 formatting the hard drive cannot be accessed System files missing or not pr...

Page 120: ... procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again The removable hard drive enclosure is beeping and the green LED is flashing Cause Solution Fan failure alarm on the removable hard drive enclosure has been activated Shut down the computer and contact HP for a replacement enclosure Solving media card r...

Page 121: ...that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause Solution The media card is not inserted properly is inserted in the wrong slot or is not supported Ensure that the card is inserted properly with the gold contact on the correct side The green LED will light if inserted prop...

Page 122: ...d the power LED flashes red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video memory error 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen an...

Page 123: ...hosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution The correct graphics drivers may not be loaded 1 Update the graphics driver Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use...

Page 124: ...al speakers Computer is in standby mode Press the power button or touch the screen to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Internal speaker is disabled in Computer Setup Enable the internal speaker in Computer Setup Select Adv...

Page 125: ...fferent audio device as the default output device than what is expected Set the operating system to use the correct audio device Speakers muted in On Screen Display OSD settings Make sure the speakers are not muted in the OSD Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following tab...

Page 126: ...e application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer is offline Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Select online 118 Appendix G Tr...

Page 127: ...wer button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup Mouse does not respond to movement o...

Page 128: ...own the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleani...

Page 129: ...not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts...

Page 130: ...ON To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 must always be installed DIMM1 must be installed before DIMM3 3 Replace third party memory with HP memory 4 Replace the system board 122 Append...

Page 131: ...low this device to wake the computer Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer ...

Page 132: ...ler is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Solution Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and proto...

Page 133: ...hen attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving memory problems If ...

Page 134: ...Memory count during POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you...

Page 135: ...rt a feature previously enabled on this system 1 Install a TXT capable processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving USB flash drive problems If you encounter USB flash drive problems common causes and solutions are listed in the following table USB flash drive is not seen as a drive letter in Windows Cause Solution The drive letter after the ...

Page 136: ...rify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED ligh...

Page 137: ...eb sites Cause Solution Modem is not set up properly Verify that the modem is connected and communicating properly 1 Select Start Control Panel 2 Click on Hardware and Sound 3 Click on Device Manager 4 Double click Modems 5 Select the modem 6 On the General tab click Diagnostics 7 Click Query Modem A Success response indicates the modem is connected and working properly Solving internet access pro...

Page 138: ... POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST error messages on page 90 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Use recovery diskette to scan hard drive for errors Ill...

Page 139: ...ower cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA connectors on the system board are color coded to make identification easier SATA Identification Color Port Attachment Sequence Primary channel device 0 Dark blue SATA 0 1 Primary channel device 1 Lig...

Page 140: ...grounds and 4 transmit receive pins Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A Transmit data Receive data P3 A Transmit data Receive data P4 Ground Ground Ground P5 B Receive data Transmit data P6 B Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA power cable Pin Usage Notes Pin Usage Notes P1 V3 ...

Page 141: ...s the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may d...

Page 142: ...nic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device par...

Page 143: ...grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment...

Page 144: ...aterials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conducti...

Page 145: ...h a soft damp cloth as needed Using cleaning products may discolor or damage the finish Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Touch screen maintenance Keep your display and touch sensor clean The touch sensor requires very little maintenance HP recommends that you periodically clean the glas...

Page 146: ...finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during in...

Page 147: ... comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disass...

Page 148: ...or evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet 4 A C15 power ...

Page 149: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 150: ...ch Display Option Height Width Depth 13 7 in 15 2 in 17 0 in 34 8 cm 38 6 cm 43 1 cm Dimensions Without stand 17 inch Display Option Height Width Depth 13 3 in 15 2 in 3 6 in 33 9 cm 38 6 cm 9 1 cm Approximate Weight With stand Without stand 26 8 lb to 31 3 lb 15 0 lb to 19 6 lb 12 1 kg to 14 2 kg 6 8 kg to 8 9 kg Temperature Range Operating Nonoperating 50 to 95 F 50 to 95 F 10 to 35 C 10 to 35 C...

Page 151: ...Rated Voltage Range Operating Voltage Range Average efficiency Rated Line Frequency Operating Line Frequency Range Rated Input Current Power Cord Length 180 watt external 100 240 V 90 264 V 87 50 60 Hz 47 63 Hz 2 9A 6 0ft 1 8 3m 180 watt external 100 240 V 90 264 V 87 50 60 Hz 47 63 Hz 2 9A 6 0ft 1 8 3m 143 ...

Page 152: ...nel removal and replacement 21 disassembly preparation 19 display head back panel spare part number 11 17 53 display head back panel removal and replacement 53 Display customer facing CFD 10 4 inch 14 drive cables spare part number 55 drive cables and bracket assembly removal and replacement 55 drive cables spare part number 13 18 E electrostatic discharge ESD 134 preventing damage 135 error codes...

Page 153: ... 6 spare part number 22 rear I O panel removal and replacement 22 24 removal and replacement antennas 66 associate facing display AFD 28 decorative IMD panel 21 drive cables and bracket assembly 55 heat sink 63 IMD panel 21 LED cable 57 monitor panel 28 opening the top access door 24 power supply cover 20 rear I O panel 22 speaker 59 system board 64 USB PWR 24V and cash drawer port daughter card 6...

Page 154: ...r 26 spare part number 10 17 26 USB PWR 24V and Cash Drawer port daughter card spare part number 10 17 USB PWR 24V and cash drawer port daughter card removal and replacement 60 V ventilation guidelines 137 VESA plate cover spare part number 23 VESA plate cover removal and replacement 23 VFD configuring 89 installing 35 VFD customer display bracket 14 17 VFD customer display pole 14 17 VFD customer...

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HP Photosmart 7100, Maintenance & Service Manual

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