HP photosmart 120 SERIES User Manual Download

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5-Troubleshooting and Support

Obtaining support worldwide

Telephone support is free for 1 year in Asia and the South

Pacific and 30 days in the Middle East and Africa.
Please check for the details and conditions of phone support in

your country or region by consulting website

www.hp.com/cposupport/loc/regional.html

. Alternatively,

you can ask your dealer or call HP at the phone number

indicated in this manual. For English support in Europe, contact

+44 (0) 207 512 52 02.
Algeria

+213 (0) 61-56-45-43

Argentina

0-810-555-5520

Australia

+63 (3) 8877 8000 (or local (03) 8877 8000)

Austria

+43 (0) 810-00-6080

Belgium

Dutch: +32 (0)2 626 8806

French: +32 (0)2 626 8807

Brazil

(11) 4689-2012 (Grande São Paulo)

0800-157 751 (outside Grande São Paulo)

Canada

905-206-4663 (during the warranty period)

877-621-4722 (after the warranty period)

Chile

800 360 999 (Post-sales Home Computing)

China

+86 (10) 6564 5959

Colombia

9 800 114 726

Czech Republic

+42 (0)2 6130 7310

Denmark

+45 39 29 4099

Egypt

02 532 5222

Finland

+358 (0)203 47 288

France

+33 (0)8 92 69 60 22 (Euro 0.34/min)

Germany

+49 (0)180 52 58 143 (DM .24/min, Euro .12/min)

Summary of Contents for photosmart 120 SERIES

Page 1: ...user s manual hp photosmart 120 series digital camera ...

Page 2: ......

Page 3: ...urnishing performance or use of this material Microsoft and Windows are U S registered trademarks of Microsoft Corporation Apple Macintosh and Mac are registered trademarks of Apple Computer Inc Materials disposal This HP product contains the following materials that might require special handling at end of life z Alkaline manganese dioxide zinc or lithium iron disulfide AA batteries z Lead in the...

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Page 5: ...king a picture 19 Using Instant Review 19 Recording video clips 20 Using the self timer 21 Using Preview mode 21 Using digital zoom 22 Using the flash 23 Changing the image quality 23 3 Reviewing Your Images Playback mode 25 Playback menu 27 Printing your images 28 Deleting your images 29 Viewing thumbnail images 30 Magnifying your images 31 Using the Setup menu 32 4 Connecting and Printing Connec...

Page 6: ... Finding help on the web 48 Contacting HP Customer Support 48 Hardware Repair Services 49 Obtaining support in the United States 49 Obtaining support worldwide 51 Appendix A Accessories and Battery Management Accessories 55 Managing Batteries 55 Extending battery life 56 Rechargeable batteries 56 Power Conservation 57 Appendix B Reference Camera Specifications 59 ...

Page 7: ...kes it easy for you to share your photos with family and friends You can select images that you want to print by using the HP Photo Imaging software for Microsoft Windows and Macintosh The images are ready to print as soon as you connect your camera to a computer You can also print images by inserting the optional CompactFlash CF memory card directly into an HP photosmart or CF card compatible pri...

Page 8: ...o stop 2 Shutter button Takes a picture 3 Video Self timer light Solid red indicates that the camera is recording video Blinking red indicates that the 10 second self timer is in use blinks with increasing frequency until picture or video is taken Off indicates that the self timer is not in use and video is not being recorded 1 2 3 4 5 6 ...

Page 9: ... connect the camera to a computer by using a USB cable 5 Power adapter connector Allows you to connect an optional HP AC power adapter to the camera to operate the camera without batteries 6 Battery door Allows access to the batteries Name Description ...

Page 10: ...uality from Good to Better to Best 9 2x Self timer button Zoom in on your subject or set the 10 second self timer 10 Flash button Selects the Flash setting 11 ON OFF button Turns the camera power on and off 12 Memory card door Allows access to insert or remove the memory card 13 Wrist strap mount Wrist strap attachment 7 8 9 10 11 12 13 14 15 16 17 18 19 ...

Page 11: ...enu options 18 Display Provides menu information to operate the camera you can also preview the picture before taking it and review it afterward 19 Viewfinder light Solid red indicates that the camera is recording video Blinking red indicates that the camera is z initializing z saving images to memory z charging the flash z connected to a computer by a USB cable z running low on battery power z ru...

Page 12: ...OTE It is easiest to install the wrist strap by inserting it from the back of the camera Installing the batteries 1 Open the Battery door on the bottom of the camera 2 Insert the batteries supplied as indicated NOTE For more information about batteries refer to Appendix A Accessories and Battery Management back of camera ...

Page 13: ... the camera s memory so that you can store more images and video After you unload images to your computer you can reuse the card NOTE The CF memory card may need to be purchased separately 1 With the camera off open the Memory card door 2 Insert the memory card as shown in the illustration 3 Close and latch the Memory card door To remove the card make sure the camera is off Press the Eject button ...

Page 14: ...ng the camera is not ready to take a picture If the light continues to blink another problem may exist For troubleshooting information refer to Chapter 5 Choosing the language The first time you turn the camera on the following screen appears and prompts you to choose a language 1 Scroll to the language that you want by using the Arrow buttons 2 Press OK to select the highlighted language ...

Page 15: ... to move to the next field After you press OK in the last field the entire date is highlighted Press the button to highlight the time format setting 3 With the time format setting highlighted press OK to toggle between the 12 hour and 24 hour time formats Highlight the format that you want and then press the button to move to the time setting 4 With the time setting highlighted press OK and then u...

Page 16: ...ears NOTE If the installation window does not appear click Start and then click Run Type X Setup exe where X is the letter of your CD ROM drive 2 Click Next and then follow the on screen instructions to install the software If your camera shipped with bonus software complete the following instructions to install it To install bonus software 1 Click Start click Run and then in the Open box type X B...

Page 17: ...en press OK 5 Insert the HP Photo Imaging CD into the CD ROM drive of your computer 6 Double click the CD icon on the desktop 7 Double click the appropriate language folder and then double click the installer icon 8 Follow the on screen instructions to install the software If your camera shipped with bonus software complete the following instructions to install it To install bonus software 1 Doubl...

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Page 19: ...t the camera is initializing the flash is charging or another situation may exist For troubleshooting information refer to Chapter 5 NOTE The camera has two modes of operation Preview mode and Playback mode When you turn the camera on it is in Preview mode which is the default mode of the camera Preview mode is discussed later in this chapter and Playback mode is discussed in Chapter 3 Reviewing Y...

Page 20: ...p to 30 seconds by using internal memory To record a video clip 1 Frame the subject that you want to record 2 Press and release the Video button to start recording You will see REC on the Display 3 To stop recording at any time press the Video button again You can increase your video recording time by using a CF memory card For example an 8 MB memory card can record approximately 70 seconds of vid...

Page 21: ...he picture automatically after10 seconds have elapsed To use the self timer 1 Secure the camera to a tripod or set it on a stable surface 2 Turn the camera on and then frame your subject in the viewfinder 3 Press the 2x Self timer button twice The self timer icon appears on the Display NOTE Pressing the button once activates the digital zoom 4 Press the Shutter button and then release it The Video...

Page 22: ... subject in the Display screen and then press the Shutter button Using digital zoom You can use digital zoom to make your subject appear closer When you are using digital zoom always use the Display to preview the zoom effect on your subject To use digital zoom 1 Press the button once to turn on digital zoom The icon appears on the Display NOTE Pressing the button twice activates the self timer 2 ...

Page 23: ...lity of your images and how many images can be stored in internal memory or on the CF memory card Higher quality images take up more space in memory The following table identifies the approximate number of pictures that you can take at each setting based on internal memory or an 8 MB CF memory card Mode Description Auto Flash The camera measures light and flashes if necessary Flash On The camera a...

Page 24: ...memory up to 54 images 8 MB CF memory card up to 110 images Better This setting produces high quality images and requires less memory than Best mode This is recommended for printing pictures 6 by 13 cm 3 by 5 inches This is the default quality setting Internal memory up to 19 images 8 MB CF memory card up to 38 images Best This setting produces the highest quality images and uses the most memory T...

Page 25: ...ctivate Playback mode 2 You can scroll through your images by using the buttons The following items appear momentarily on the Display z The current image number followed by the total number of images located in the upper left corner z The date the image was captured z A movie icon appears next to the image number if the image is a video clip While you are reviewing images you can view the followin...

Page 26: ...an optional HP AC adapter while reviewing your images HP supports only HP AC adapters and other accessories expressly approved by HP For more information about accessories for your camera refer to Appendix A Accessories and Battery Management If you do not have images stored in your camera or on the CF memory card the No images screen appears on the Display To return to Preview mode press the butt...

Page 27: ...ing the buttons Icon Description Visible if the current image is not selected for printing press OK to select the image for printing OR Visible if the current image is selected for printing press OK to cancel the print selection Deletes the current image or all images or formats the memory card Undelete restores the most recently deleted image or all images Displays images as thumbnails 9 per page...

Page 28: ...ion To select the current image for printing press OK The image is selected for printing when you connect the camera to your computer For more information about printing your images refer to Chapter 4 Connecting and Printing NOTE If you are viewing a video clip the option is inactive because you cannot print video clips ...

Page 29: ...all images from internal memory or the CF memory card if installed z Format Memory or Format CF Card Deletes all images and files from internal memory or the CF memory card if installed and formats either internal memory or the CF memory card z Undelete Appears if you have deleted any images or video clips This option restores the most recently deleted images or video The Undelete option is availa...

Page 30: ...ou can view up to 9 thumbnail images at a time on the Display by using the Thumbnail option You can scroll through your thumbnail images by using the buttons To view an enlarged image select it and then press OK To move to the next page of images use the buttons ...

Page 31: ...splay by using the Magnify option Select an image that you want to magnify and then press OK A progress bar is visible on the Display as the image is magnified In the Magnify menu you can scroll up or down right or left magnify more or exit by using the menu icons provided on the Display ...

Page 32: ...apter 1 Getting Started When replacing the batteries in the camera you may need to reset the date and time USB Configuration setting This setting determines how the camera appears when connected to a computer z Digital Camera causes the computer to recognize the camera as a digital camera Picture Transfer Protocol PTP standard This is the default setting on the camera z Disk Drive causes the compu...

Page 33: ...a s internal memory to a CF memory card This option appears only if you have a CF memory card installed and internal memory contains at least one image If you select this option and then select Yes to move images a progress bar is visible on the Display showing the progress of the move The images previously stored in internal memory are deleted after they are moved to the CF memory card NOTE If yo...

Page 34: ...of images possible from the camera s internal memory Language menu This menu option determines the language of the menus and the text on the Display For information about how to select a language for your camera refer to Chapter 1 Getting Started Exit This menu option exits the Playback menu and returns to Playback mode ...

Page 35: ... mail To transfer images to your computer connect the camera to the computer by using the USB cable provided Connecting to a computer Turn the camera on and then connect the camera directly to a computer by using the USB cable as shown in the illustration When the camera is connected to your computer only the button operates The other camera buttons do not respond 4 ...

Page 36: ...ges are stored on your computer you can print them send them by e mail and organize them with ease Printing your images As mentioned in Chapter 3 you can print images by using the option from the Playback menu When you select images for printing you create a print order which then creates a Digital Print Order Format DPOF file This file is stored with your images in memory By using a print order y...

Page 37: ...ard you can insert the memory card directly into most HP photosmart printers When you insert the memory card into the printer the printer reads the print order and prints the specified images For more information see the instructions available with your printer s documentation NOTE When you print images by inserting the memory card into the printer the images are not automatically removed from the...

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Page 39: ...harge in the batteries can be low or completely drained Try installing new or recharged batteries The HP AC adapter is not functioning correctly Ensure that the HP AC adapter is not damaged or defective and is plugged into an electrical outlet with power The HP AC adapter is connected to the camera but it is not connected to a power outlet If you want to use battery power disconnect the HP AC adap...

Page 40: ...on do not respond when the camera is connected to a computer The batteries are drained Replace the batteries The camera has stopped operating Remove and reinsert the batteries Replace the batteries if necessary The camera does not take a picture when I press the Shutter button You did not press the Shutter button hard enough Press the Shutter button all the way down Problem Possible cause Solution...

Page 41: ... when needed Do not use ordinary alkaline batteries Purchase higher grade batteries such as ultra or premium grade alkaline or photo lithium batteries or switch to rechargeable Ni MH batteries For more information about conserving battery power refer to Appendix A Accessories and Battery Management The Ni MH batteries you are using were recharged incorrectly You must recharge all Ni MH batteries a...

Page 42: ...cture you took Wait a few seconds for the camera to finish processing the image and then press the Shutter button Wait for the viewfinder light to stop blinking The self timer is activated Turn the self timer off My image is blurry Your subject was too close to the camera lens Do not try to get closer than the camera s minimum focus range You moved the camera while you took the picture Hold the ca...

Page 43: ...our subject Your finger blocked the flash Be sure to move your fingers away from the flash when you take a picture My image is too bright The flash provided too much light Change the flash setting to Flash Off A natural or artificial source other than the flash provided too much light Try taking the picture from a different angle Avoid pointing the camera directly toward a bright light or reflecti...

Page 44: ... firmly connected at both ends The camera is connected to the computer through a USB hub and your USB hub is not compatible with the camera Connect the camera directly to a USB port on the computer When I connect the camera to a Macintosh computer I do not get a Disk Drive icon on my desktop The USB Configuration setting is not set to Disk Drive Change the USB Configuration setting to Disk Drive P...

Page 45: ...F memory card Battery low Battery power is low and the camera will shut down soon Either recharge or replace the batteries No images in camera There are no images in the camera and you are trying to review them Take some pictures Card full You are attempting to take pictures when the card is full Unload the pictures from the camera delete unwanted pictures or replace the card with a new one Card i...

Page 46: ...t display image Possibly comes from copying images to the card from a computer or a corruptedimage caused by the camera not shutting down properly Use the HP Photo Imaging software to edit the images copied on the card Also do not remove batteries or the memory card when the camera is turned on Unknown device The camera is connected to a USB device that it does not recognize Make sure you are conn...

Page 47: ...be connected to a computer through a USB hub Try connecting the camera directly to the computer or disconnect other devices attached to the hub Photos are still present on the camera You have not chosen to have the images removed from the camera when you unload them to a computer If you want to have the images removed choose this option from the HP Photo Imaging software ...

Page 48: ...ectively and creatively as well as HP digital camera driver updates and software HP accessibility website Visitwww hp com hpinfo community accessibility prodserv if you have a disability and need help Contacting HP Customer Support In addition to the Web you can contact HP by telephone or mail for support and service for your camera Prices availability and hours of support are subject to change wi...

Page 49: ...tact the store where you purchased the product Or visit www hp com cpso support guide psd repairhelp html for the nearest sales and service office Service is free of charge during the warranty period Beyond the warranty period service will be charged Obtaining support in the United States Free telephone support for 90 days Within 90 days of your purchase telephone support is provided to you free o...

Page 50: ...ct purchase HP will determine the hardware service offering based upon the outcome of system self test programs run by the customer through the initial call to the HP Customer Care Center If during your technical support call it is determined that your product needs replacement HP will ship you this replacement product next business day free of charge Optional Accidental Damage Protection is also ...

Page 51: ...pe contact 44 0 207 512 52 02 Algeria 213 0 61 56 45 43 Argentina 0 810 555 5520 Australia 63 3 8877 8000 or local 03 8877 8000 Austria 43 0 810 00 6080 Belgium Dutch 32 0 2 626 8806 French 32 0 2 626 8807 Brazil 11 4689 2012 Grande São Paulo 0800 157 751 outside Grande São Paulo Canada 905 206 4663 during the warranty period 877 621 4722 after the warranty period Chile 800 360 999 Post sales Home...

Page 52: ...0 999 0700 outside Seoul Malaysia 1 800 805 405 Mexico 52 58 9922 Mexico City 01 800 472 6684 outside Mexico City Middle East Africa 44 0 207 512 52 02 Netherlands 31 0 20 606 8751 New Zealand 64 9 356 6640 Norway 47 22 11 6299 Peru 0 800 10111 Philippines 63 2 867 3551 Poland 48 22 865 98 00 Portugal 351 21 3176333 Puerto Rico 1 877 232 0589 Romania 40 1 315 44 42 or local 01 3154442 Russian Fede...

Page 53: ...outside RSA Spain 34 902 321 123 Sweden 46 0 8 619 2170 Switzerland 41 0 848 80 11 11 Taiwan 0 800 01 0055 Thailand 66 2 661 4000 Turkey 90 216 579 71 71 Ukraine 7 380 44 490 3520 United Arab Emirates 971 4 883 8454 United Kingdom UK 44 0 207 512 52 02 Venezuela 0 800 4746 8368 Viet Nam 84 0 8 823 4530 ...

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Page 55: ...a include z HP AC power adapter C8875A z Rechargeable batteries and battery charger z CompactFlash CF memory card z Camera bag z Portable tripod Managing Batteries Each time you remove the batteries from the camera the clock stops When the camera is turned on again the clock will be set to the last time and date at which it stopped You may be prompted to modify the date and time For more informati...

Page 56: ...hium or NiMH batteries Extending battery life z Use an optional HP AC adapter when unloading pictures to your computer z Turn the camera off during a pause in picture taking z Use the Auto Flash setting rather than Flash On Rechargeable batteries NiCd or NiMH batteries can be recharged by using a battery charger purchased separately Level Icon Description Full Batteries have full life remaining Pa...

Page 57: ...To turn on the Display backlight and activate the camera press any button If no buttons are pressed for 5 minutes the camera turns off unless it is connected to a computer You can also turn off the Display backlight manually by pressing and holding the button for at least 2 seconds To turn on the Display backlight again press the button for at least 2 seconds NOTE Power conservation only occurs wh...

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Page 59: ...1 0 MP 1152 x 864 Best 1 0 MP 1152 x 864 Memory type 4 MB flash memory CF memory card optional Memory capacity 128 MB CF memory card not included Quality Images Target File Size Good 2000 64 KB Better 650 195 KB Best 425 300 KB Lens Fixed Focal Length 9 9mm F Number 2 8 Zoom 2x digital zoom Capture modes Still photographs or video recording Exposure control Auto exposure Aperture 3 5mm ...

Page 60: ...ng Average White Balance Automatic Self Timer 10 second delay Viewfinder Virtual image viewfinder Flash guide number Built in flash with range up to 3 meters LCD 1 4 STN Compressed format JPEG Motion JPEG AVI for video clip Power 4 AA batteries included or optional HP AC adapter 6V 2A type 2 plug For power consumption data please see the regulatory supplement included on the CD that came with your...

Page 61: ...ence 61 Standards PTP MSDC JPEG Motion JPEG AVI DPOF EXIF DCF Case Material Plastic Tripod mount Yes Dimensions External Body Dimensions 111mm L x 44 5mm W x 69mm H Weight 151 grams without batteries Feature Description ...

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Page 63: ...ften 41 not working correctly 39 operate camera without 9 recharge 41 56 types to use 41 56 view levels of life 56 battery charger batteries can be used with 56 purchase 55 Best quality setting description 24 memory capacity 59 resolution 59 Better quality setting description 24 memory capacity 59 resolution 59 blinking lights self timer 8 21 viewfinder 11 14 19 36 blurry images 42 bonus software ...

Page 64: ...F memory card See CF memory card compression formats for files 60 computer behavior of buttons when connected to 35 connect to 35 transfer images to 36 configure camera preferences 32 USB settings 32 connections failed 47 connectors power adapter 9 USB 9 conserve battery life 41 56 battery power 20 36 contact HP Customer Support 48 customer support 48 D damage protection 50 dark images troubleshoo...

Page 65: ...nlarge images 31 error messages on computer 47 on display 45 exchange services 50 expand memory 13 exposure control 59 extend battery life 41 56 F factory warranty 50 fill flash 23 flash Auto Flash On and Flash Off settings 23 guide number 60 indicator light for charging 11 memory 59 move through settings 23 prevent 23 provided too much light 43 range 43 settings 60 turn on and off 23 use 23 flash...

Page 66: ...ory card 33 navigate through on camera 11 none in camera 26 45 print from CF memory card 37 print from print order files 36 quality levels 23 save from CF memory card on computer 37 select to be printed 28 still present on camera 47 store 13 too bright 43 too dark 43 transfer to computer 36 undelete 29 view 21 view thumbnails 30 See also pictures increase light on front of subject 23 quality of im...

Page 67: ...lip recording 11 video self timer 8 viewfinder 11 low power indicator light 11 M Macintosh operating systems do not get Disk Drive icon 44 install bonus software 17 install software 17 requirement for setting USB connection to disk drive 33 magnify images 31 Mass Storage Device Class MSDC setting for camera 32 61 measurements of camera 61 memory amount supported 20 capacities 59 effect of quality ...

Page 68: ...ee also images Playback menu 27 Playback mode description 19 switch to 11 switch to Preview mode 11 power conserve 20 36 57 consumption 60 indicator icon 56 low indicator light 11 specifications 60 turn on and off 10 14 power adapter connector 9 not working correctly 39 purchase 55 preview pictures 21 zoom effect on subjects 22 Preview mode description 19 switch to Playback mode 11 use 21 print fr...

Page 69: ...19 thumbnail images 30 S save images on CF memory card to computer 37 self timer blinking light 8 21 button 10 delay 60 light 8 set 10 time before picture taken 21 use 21 22 sensor for camera 59 serial number location 49 service support 49 Setup menu 32 shutter button delay 42 location 8 no picture taken when pressed 40 shutter speed 60 software cannot find camera 44 download 48 install bonus for ...

Page 70: ... 57 camera does not 39 camera power 10 14 flash 23 U undelete images 29 unknown device 46 updates for printer drivers and software 48 upgrade warranties 50 USB configure setting 32 connection 9 35 interface specifications 60 V video button 8 video clips compression format 60 delay recording 21 increase recording time 20 indicator light 11 print 28 record 8 20 store 13 undelete 29 view time remaini...

Page 71: ...cts 48 purchasing 55 sales and service offices 49 warranty upgrades 50 weight of camera 61 white balance 60 Windows operating systems install bonus software 16 install software 16 worldwide support 51 wrist strap attach 12 mount for attachment 10 Z zoom specifications 59 use 10 22 view effect on subjects 22 ...

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Page 76: ...www hp com photosmart Printed in Singapore 2002 Q2154 90010 Q2154 90010 ...

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