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3-16 

Troubleshooting and Diagnostics 

Technology Code ID) 

Symptom 

Call Center: 
Suggestions 

Repair Center: 
Likely Causes 

Repair Center: 
Comments 

Modem isn’t 
detected. 

Check modem setup in 
Control Panel. Check COM 
port. 
Open Device Manager. If 
modem is disabled, enable it. 
If conflict exists, try disabling 
another device. 
If running fax software using 
fax Class 2, try Class 1. 

Mini-PCI card. 
Motherboard. 

 

Modem connects, 
but transferred data 
is bad. 

Verify settings in Control 
Panel. Make sure parity, 
speed, word length, and stop 
bits match on sending and 
receiving modems. 
Disable error correction and 
data compression. 

Mini-PCI card. 

 

Modem doesn’t fax. 

If using fax Class 2 in fax 
software, try Class 1. 
Close any other 
communications programs. 
If faxing by printing from 
application, make sure fax 
printer is selected. 
Turn off power management 
features temporarily. 

 

 

General problems. 

If PC card modem is not 
working, disable internal 
modem in Control Panel. 
Download latest modem 
driver from technical support 
area of HP Notebook Web 
site (see page vi). 

Mini-PCI card. 
Motherboard. 

 

One-Touch button 
problems 

 

 

 

Buttons not working 
properly. 

Make sure correct 
applications are associated 
with buttons in One-Touch 
tab of Keyboard in Control 
Panels. 

Keyboard cover. 
Keyboard cover PCA. 
Motherboard. 

 

On-screen display 
does not appear 
when button is 
pressed. 

Make sure Onscreen Display 
is enabled in One-Touch tab 
of Keyboard in Control 
Panels. 

 

 

Printing 

 

 

 

Printer doesn’t print 

Make sure printer is on. 
Make sure printer cable is 
securely attached at both 
ends. 
Make sure cable or cable 
adapter is appropriate for 
printer type. 
Use print troubleshooter in 
Windows Help. 

Cable. 
Motherboard. 

 

Summary of Contents for Pavilion xz300

Page 1: ... HP Pavilion zt1000 xz300 Omnibook xt1500 For use with Technology Code ID Service Manual ...

Page 2: ...of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation SystemSoft Corp Insyde Software Corporation ATI Technologies Inc and Adobe Systems Incorporated See the individual programs for additional copyright notices This product incorporates copyright protection tech...

Page 3: ...g the Mini PCI Card HP Authorized Service Providers Only 2 16 Removing the Display Assembly HP Authorized Service Providers Only 2 18 Removing Display Assembly Components HP Authorized Service Providers Only 2 20 Removing the Fan and Heatsink HP Authorized Service Providers Only 2 22 Removing the CPU Module HP Authorized Service Providers Only 2 25 Removing the Top Case HP Authorized Service Provi...

Page 4: ...ure 2 9 Disconnecting the Keyboard 2 12 Figure 2 10 Removing an Expansion SDRAM Module 2 13 Figure 2 11 Installing an Expansion SDRAM Module 2 14 Figure 2 12 Removing the System SDRAM Module 2 14 Figure 2 13 Removing the Mini PCI Card 2 17 Figure 2 14 Removing the Display 1 2 18 Figure 2 15 Removing the Display 2 2 19 Figure 2 16 Removing Display Assembly Components 2 21 Figure 2 17 Removing the F...

Page 5: ...le 2 1 Removal Cross Reference 2 1 Table 2 2 Required Equipment 2 3 Table 2 3 Recommended Screw Torques 2 3 Table 2 4 Replacing Small Parts User Replaceable 2 15 Table 2 5 Removing Notebook Components 2 37 Table 3 1 Scope of Diagnostic Tools 3 5 Table 3 2 Troubleshooting Suggestions 3 5 Table 3 3 Insyde MobilePRO BIOS POST Beep Codes and Messages 3 25 Table 3 4 Sycard PCCtest Commands 3 26 Table 3...

Page 6: ...te http www hp com notebooks European mirror http www europe hp com notebooks HP Business Support Web Site www hp com go bizsupport HP Partnership Web site http partner americas hp com Restricted to Authorized Resellers only HP Asia Pacific Channel Support Centre for DPSP Partners http www hp com au Restricted to DPSP Partners only HP MCD Web site http www mcd hp com HP s internal Web site for div...

Page 7: ...6 GHz 15 0 in TFT XGA 30 GB 256 MB DDR Combo Yes 56K LAN F5532H zt1261 P4c 1 6 GHz 14 1 in TFT XGA 20 GB 256 MB DDR Combo Yes 56K LAN F5549H zt1271 P4c 1 6 GHz 15 0 in TFT XGA 20 GB 256 MB DDR Combo Yes 56K LAN F5538H zt1233 P4c 1 6 GHz 14 1 in TFT XGA 30 GB 256 MB DDR Combo Yes 56K LAN F5539H zt1243 P4 M 1 8 GHz 15 0 in TFT XGA 40 GB 512 MB DDR 2x256 Combo Yes 56K LAN Omnibook xt1500 F5535H xt150...

Page 8: ...ifferences where applicable The table below shows the technology codes and the changes they signify for the products Before downloading software or drivers or performing repairs note the technology code for the HP notebook model Note that the first two characters of the BIOS ID for example IC M1 02 indicate the hardware technology You can also determine the BIOS ID using the BIOS configuration uti...

Page 9: ...mable 2 Power button 3 Keyboard status lights Caps Lock Num Lock CD or DVD drive activity 4 Touch pad scroll pad on off button with on off indicators on either side 5 Left and right click buttons 6 Touch pad 7 Scroll pad 8 Volume controls selected models 9 Mute button and indicator light selected models 10 Removable DVD or DVD CD RW drive 11 CD DVD eject button 12 Speaker one on each side 13 Latch...

Page 10: ...USB ports 2 19 S video TV out port colored yellow 20 Reset switch 21 Kensington lock slot security connector 22 LAN port and indicators 23 Modem 24 IEEE 1394 connector 25 SD MMC Card slot 26 PC Card slot Type II 27 PC Card eject button 28 Hard disk drive 29 Wireless on off button and indicator light selected models 30 External microphone jack colored pink 31 Headphones jack colored green ...

Page 11: ... ID Product Information 1 5 Figure 1 3 Bottom View 32 Infrared port selected models 33 Battery 34 CD DVD drive latch 35 RAM cover 36 Battery latch 37 Docking port 38 Mini PCI cover 39 Hard disk drive retaining screws ...

Page 12: ...play and other components Saves significant power Restarts quickly Restores network connections Power mode status light is amber Click Start Turn Off Computer Stand By or press the power button or allow timeout Press the power button to quickly resume your session Hibernation Saves current session to disk then turns off Saves maximum power Restores network connections Power mode status light is of...

Page 13: ...s accessing the hard disk drive 2 Power mode Green the notebook is on even if the display is off Amber the notebook is on standby Off the notebook is off or in hibernation 3 Battery charge status Green the AC adapter is connected and the battery is fully charged Amber the AC adapter is connected and the battery is charging Red the AC adapter is connected and the battery has a fault Off the AC adap...

Page 14: ...both keys Table 1 3 Fn Hot Keys Hot Key Effect Fn F1 Decreases the display brightness Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F8 Toggles the built in numeric keypad on and off Does not affect an external keyboard If Num Lock is on the numeric functions are active otherwise cursor control is active Fn Nu...

Page 15: ...Off Press and hold the power button for about four seconds until the display turns off Use a pen or straightened paper clip to press the reset switch on the back of the notebook Figure 1 6 Resetting the Notebook Press the power button to turn the notebook on again Note To boot from a CD or DVD insert a bootable CD such as the Recovery CDs into the drive then restart Press Esc when the HP logo appe...

Page 16: ...n the notebook is on the volume control buttons also govern the volume for most audio applications If the notebook is off on standby or in hibernation slide the multimedia power switch to the left to activate the player For details about using the CD DVD player see the notebook s Reference Guide Figure 1 7 Multimedia Buttons and Status Panel 1 MP3 player launch button 2 Previous track button 3 Nex...

Page 17: ...eration for MPEG Display driver supports MPEG2 overlay Supports LCD CRT or LCD TV operation dual view Separate video memory Supports NTSC and PAL TV Dual display for LCD and external monitor or TV External color support starting at 640 x 480 up to 1600 x 1200 x 32 bit display resolution Power Rechargeable 8 cell Lilon battery 14 8 V 3900 mAH or 4200 mAH Battery life up to 2 5 hours varies with mod...

Page 18: ...lected models RJ 45 LAN jack 25 pin bi directional high speed ECP EPP parallel burgundy S video TV out yellow selected models IEEE 1394 port selected models 4 Mbps IrDA compliant infrared port selected models One DC in jack One microphone in jack One headphone out jack Expandability One Type II 16 32 bit PC Card slot 3 3 and 5 V support CardBus enabled One integrated Secure Digital Multi Media Car...

Page 19: ... 24V Car adapter Europe only F4600A F4814A 75W AC adapter w PFC F2135C Wireless Comm Access point AP 2000 F2136B Wireless Comm PC Card 128 bit Gold card Ruby card F2196A F4862A 3COM Bluetooth PC Card F4863A Wireless AccessPoint for SMB F2100A USB optical mouse PL AN only F4815A USB optical mouse PL KV only F5101A MCD USB floppy N America PL KV only F5103A USB to serial adapter PLAN only Other Avai...

Page 20: ... replaceable electronic modules In addition the table on page 1 15 lists the roles that the replaceable modules play in each of the notebook s functional subsystems Figure 1 8 Replaceable Module Diagram Motherboard PCA Mini PCI card CD DVD drive Battery Keyboard PCMCIA socket PCMCIA card Top case touch scroll pads click buttons CD player IR optional CPU module Keyboard cover switch PCA Display ass...

Page 21: ... player PCA Keyboard controller keyboard BIOS Key switches One Touch buttons CD player buttons Touch pad Motherboard Top case Keyboard BIOS Touch scroll pad sensors click buttons Audio Motherboard Display assembly USB PCA Volume control PCA Speakers Audio controller audio decoder speaker amplifier external microphone jack Microphone Headphone jack Volume control Sound output Status Motherboard Top...

Page 22: ......

Page 23: ...1 Module CPU page 2 25 Module plug in page 2 5 Module expansion SDRAM page 2 13 Module system SDRAM page 2 14 PCA audio page 2 37 PCA inverter page 2 20 PCA motherboard page 2 32 PCA volume control page 2 39 Saddles hinge page 2 30 Socket PCMCIA page 2 39 Speaker left page 2 39 Speaker right page 2 39 Tray hard disk drive page 2 7 Caution Always provide proper grounding when performing repairs Wit...

Page 24: ...r secondary SDRAM module mini PCI card hard disk drive DVD CD RW drive Keyboard cover Keyboard B Left speaker Right speaker Docking doors PCMCIA doors PCMCIA socket A Display assy Heatsink CPU module Modules on path A If removing motherboard or bottom case modules on path B Top case Hinge saddles Motherboard or bottom case Audio PCA Volume control PCA CD player PCA Infrared PCA Hard disk drive gui...

Page 25: ... 2 2 Required Equipment 0 Phillips screwdriver preferably magnetized Small flat blade screwdriver 5 mm hex driver Table 2 3 Recommended Screw Torques Screw Thread Size Torque cm kgf Torque in lbf M2 5 2 11 mm long 3 0 3 5 2 6 3 0 M3 3 0 3 5 2 6 3 0 NOTES ...

Page 26: ...oval Procedure Slide the battery s release latch in the direction of the arrow on the latch then lift the battery out of its compartment Figure 2 2 Removing the Battery Reassembly Notes Insert the front end of the battery into the battery compartment then press the back end in until the battery clicks into place ...

Page 27: ...cement 2 5 Removing a Plug In Module User Replaceable Required Equipment None Removal Procedure Slide the module release latch in the direction shown by the arrow on the latch and remove the module Figure 2 3 Releasing the Plug in Module ...

Page 28: ...Procedure 1 Unplug the AC adapter if present and remove the battery 2 On the bottom of the unit remove both hard drive retaining screws Figure 2 4 Removing the Hard Disk Drive 3 Carefully pull the hard drive out of the notebook 4 Remove all four screws from the hard drive tray and drive case then lift the drive out of the tray Screws M2 5 4mm ...

Page 29: ...ower the drive into place Carefully slide the hard drive assembly into its compartment Press firmly to make sure the connector seats properly Important If you are installing a new hard disk drive install the factory software and operating system on the drive before loading any additional software see Recovering and Reinstalling Software below Screws M2 5x4mm 2 Screws M2 5x4mm 2 ...

Page 30: ... not interrupt the following process or unplug the AC adapter until the process is complete 1 Back up all data from the hard disk 2 Connect the AC adapter to the notebook This is necessary to provide an uninterrupted power source the notebook s battery alone is not adequate 3 Insert Recovery CD disk 1 into the notebook s CD DVD drive If the notebook is turned off use a pin or straightened paper cl...

Page 31: ...igure 2 6 Removing the Keyboard Cover Retaining Screws 3 Open the display so that it lays flat 4 Use the flat blade screwdriver to carefully pry up the right end of the keyboard cover just above the Page Up key then lift the end until the cover unsnaps Caution When removing the keyboard cover be careful not to pull on the cable that connects the keyboard cover to the notebook 5 Carefully lift the ...

Page 32: ...k Figure 2 7 Removing the Keyboard Cover Reassembly Notes Make sure the keyboard cover switch cable is securely connected to the motherboard Bend the center of the keyboard cover upward slightly and insert the tabs on the ends of the cover into the slots in the notebook s case Fit the hinge covers over the hinges and gently press the cover into place ...

Page 33: ...sen the three retaining screws along the top of the keyboard the keyboard may retain the screws Figure 2 8 Loosening the Keyboard Retaining Screws Caution When opening the keyboard be careful not to pull on the ribbon cable that connects the keyboard to the notebook 4 Raise the top of the keyboard then lift the keyboard up and out of the notebook 5 Lay the keyboard face down on the top case forwar...

Page 34: ...They could be very hot if the notebook was running recently Figure 2 9 Disconnecting the Keyboard Reassembly Notes Lay the keyboard face down on the top case forward of its normal position and reconnect the ribbon cable Slip the metal tabs on the bottom of the keyboard into their slots in the top case then lower the keyboard into place ...

Page 35: ... SDRAM module only by its edges or you could damage the module through electrostatic discharge Required Equipment 0 Phillips screwdriver Removing an Expansion SDRAM Module Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 On the bottom of the notebook loosen the screw holding the SDRAM cover the cover retains the screws and remove the cover 3 Press outward to release th...

Page 36: ...er if present and remove the battery 2 Remove the keyboard cover page 2 9 3 Open the keyboard page 2 11 steps 1 though 4 You don t need to disconnect the keyboard cable 4 Press outward to release the latches at the sides of the SDRAM module so that the free edge of the module pops up then pull the module out of the connector Figure 2 12 Removing the System SDRAM Module Reassembly Notes Carefully p...

Page 37: ...cover Cover expansion SDRAM Included in door kit F3377 60933 On the bottom of the notebook loosen the screw in the SDRAM module cover the cover retains the screw and remove the cover Covers screw on display bezel Included in feet cover kit F3377 60967 Insert a small flat blade screwdriver under the cover and pry it loose To replace firmly press the adhesive side of the cover into the recess Feet r...

Page 38: ...s edges or you could damage it through electrostatic discharge Required Equipment 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 On the bottom of the notebook loosen the screw holding the mini PCI cover the cover may retain the screw and remove the cover 3 Press outward to release the latches at the sides of the card and carefully lift its free...

Page 39: ...g the Mini PCI Card Reassembly Notes Reattach the cable s to the card and tuck them into the compartment Gently press the card into the connector at an angle of about 30 until it is fully inserted Then press down on both sides of the card until the latches snap closed ...

Page 40: ...e Display 1 4 Open the display so that it lays flat 5 Remove the screw from the left speaker and move the speaker to the side Be careful not to pull on the wires connecting the speaker to the motherboard 6 Disconnect the display cable and ground wire from the motherboard and carefully remove the cable from the retaining clip near the left display hinge 7 If present disconnect the wireless cables n...

Page 41: ...t remains approximately flat Make sure the cable fits into its slot in the bottom case and reinsert the cable into the retaining clip near the left display hinge Make sure the tabs on the left side of the left speaker fit between the corresponding tabs in the bottom case and the speaker wires fit through their notch in the bottom case Screw M2 4mm Screws M2 4mm 3 ...

Page 42: ...al assemblies Keyboard cover page 2 9 Display assembly page 2 18 3 Use a screwdriver or similar object to carefully pry the screw covers from the display bezel 4 Remove the four screws from the display bezel 5 Beginning at the top center of the display carefully pry up the inner edge of the bezel with thumbs and fingers Work your way around the inside edge to unsnap the latches then remove the bez...

Page 43: ...ole in the wireless antenna fits over the corresponding post in the display case Set the bezel in place on the display then work your way around the bezel firmly snapping the bezel latches shut The rounded screw co vers go on the screws at the top of the display bezel and the flat covers go on the screws at the bottom of the bezel Screw M2 4mm Screws M2 4mm 2 Screws M2 4mm 2 Screws M2 5x6mm 4 Inve...

Page 44: ...2 9 Keyboard page 2 11 3 Remove the retaining screw from the right speaker Disconnect the speaker wires from the motherboard and lift the speaker out of the notebook 4 Disconnect the fan wires from the motherboard 5 Remove both retaining screws from the fan 6 Lift the fan out of the notebook Caution Do not spin the fan blades with your finger or you could damage the fan s bearings 7 Remove the hea...

Page 45: ...nd Replacement 2 23 Figure 2 17 Removing the Fan and Heatsink Caution Be careful not to touch the upper surface of the CPU module or you could damage it Screws M2 4mm 2 Screw M2 5x6mm Screws heatsink with springs 4 Screw M2 5x8mm ...

Page 46: ...n or beneath the cooling fins Insert the cooling fins into the opening in the bottom case then set the heatsink onto its standoffs Tighten the heatsink screws in the order indicated by the numbers on the heatsink Make sure the upper surface of the heatsink is clean and install a new thermal pad Be careful not to scratch the upper surface of the pad and make sure the pad lies flat on the heatsink F...

Page 47: ...e it 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Keyboard cover page 2 9 Keyboard page 2 11 Fan and heatsink page 2 22 3 Carefully insert the tip of a flat blade screwdriver in the CPU module lock mechanism and turn the screwdriver a few degrees counterclockwise until the mechanism clicks into its OPEN position The CPU socket moves slightly to the...

Page 48: ...ket Make sure the module is fully seated and that none of its pins are bent or otherwise damaged Carefully insert the tip of the flat blade screwdriver in the CPU module lock mechanism and turn the screwdriver a few degrees clockwise until the mechanism clicks into its LOCK position The CPU socket moves slightly to the right when this happens ...

Page 49: ...ional assemblies Plug in module page 2 5 Hard disk drive page 2 6 Keyboard cover page 2 9 Keyboard page 2 11 Display assembly page 2 18 3 Remove the retaining screws from the bottom of the notebook 4 Remove the screws from just inside the hard disk drive compartment and just inside the plug in module compartment Figure 2 20 Removing the Top Case Retaining Screws Screws M2 4mm 2 Screw M2 4mm Screws...

Page 50: ...ht speaker disconnect its wires from the motherboard and lift the speaker out of the notebook 9 Raise the back of the top case then gradually loosen it moving around the edges of the case toward the front of the notebook Caution When removing the top case be careful not to pull on the cable that connects the CD player PCA in the top case to the notebook 10 Carefully lift the top case forward and o...

Page 51: ...he touch pad cable and CD DVD player PCA cable and volume PCA cable if present are securely connected If present reinsert the wireless cables into their slot in the top case Make sure the tabs along the edges of the case snap shut Screws M2 4mm 2 Screws M2 5x6mm 2 Screws M2 4mm 3 Screws M2 4mm 3 Screws M2 4mm 5 ...

Page 52: ...page 2 11 Display assembly page 2 18 Top case page 2 27 3 Remove the retaining screws from the right hinge saddle and lift the hinge saddle out of the notebook 4 Remove the retaining screws from the left hinge saddle and lift the hinge saddle out of the notebook Caution Be careful not to damage the volume control PCA if present after removing the right hinge saddle If excessive handling of the bot...

Page 53: ...dles Reassembly Notes Make sure the posts on the underside of the hinge saddles line up with the openings in the bottom case and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case Screw M2 4mm Screws M2 5x6mm 3 Screw M2 5x6mm Screw M2 5x8mm ...

Page 54: ...the prompt Otherwise copy hp drivers hputils ESN EXE from the Recovery CD then run it on the notebook 3 Store the serial number and service ID as directed Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Battery page 2 4 Plug in module page 2 5 Hard disk drive page 2 6 Keyboard cover page 2 9 Keyboard page 2 11 SDRAM modules page 2 13...

Page 55: ...the front edge of the motherboard slightly then carefully lift the motherboard forward and out of the bottom case Figure 2 23 Removing the Motherboard Reassembly Procedure When reinstalling the motherboard see Reinstalling the Motherboard on page 2 34 When reinstalling the bottom case see Replacing the Bottom Case on page 2 35 Screws M2 4mm 2 Screws M2 5x6mm 3 Screws M2 5x6mm 2 Screw M2 5x6mm Scre...

Page 56: ...you must electronically transfer to it the serial number and service ID from the previous motherboard 1 Exit Windows and boot to a DOS prompt 2 Run ESN EXE from the same source you used when saving the serial number and service ID from the previous motherboard On a factory software installation change to the hp drivers hputils directory and type esn at the prompt Otherwise copy hp drivers hputils ...

Page 57: ...uct ID label 2 Transfer the old serial number label and install a new overlay or create a new serial number label using the steps on the following page 3 If you need to install or replace the docking doors or PCMCIA doors refer to the figures below Figure 2 24 Installing the Docking Doors Figure 2 25 Installing the PCMCIA Doors ...

Page 58: ...cturing location 1 Open a new document based on the serial label template 2 Enter the information from the old serial label and print the new label on plain white paper The new label does not have barcodes 3 Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case The bottom of the label goes toward the front of the case 4 While holding th...

Page 59: ...omponents Component Removal Procedure Additional Steps Antenna wireless See page 2 20 Bezel display See page 2 20 Card mini PCI See page 2 16 Case bottom See page 2 32 Case top See page 2 27 Cover keyboard See page 2 9 Display assembly See page 2 18 Doors docking Plug in module page 2 5 Hard disk drive page 2 6 Keyboard cover page 2 9 Keyboard page 2 11 SDRAM modules page 2 13 Mini PCI card page 2...

Page 60: ... of the motherboard Guides optical disk drive Keyboard cover page 2 9 Keyboard page 2 11 Display assembly page 2 18 Top case page 2 27 Remove the retaining screw on each guide and lift the guides off of the motherboard Heatsink See page 2 22 Keyboard See page 2 11 Module CPU See page 2 25 PCA Audio Keyboard cover page 2 9 Keyboard page 2 11 Display assembly page 2 18 Top case page 2 27 Hinge saddl...

Page 61: ...es hinge See page 2 30 Socket PCMCIA Plug in module page 2 5 Hard disk drive page 2 6 Keyboard cover page 2 9 Keyboard page 2 11 SDRAM modules page 2 13 Mini PCI card page 2 16 Display assembly page 2 18 Fan and heatsink page 2 22 CPU module page 2 25 Top case page 2 27 Hinge saddles page 2 30 Motherboard page 2 32 Remove the four screws M2x3 5 attaching the PCMCIA socket to the motherboard and re...

Page 62: ......

Page 63: ...f the notebook and for identifying faulty components Troubleshooting information Checking for customer abuse page 3 3 Troubleshooting the problem page 3 4 Verifying the repair page 3 4 Suggestions for troubleshooting page 3 5 Diagnostic tools e DiagTools diagnostic program page 3 22 Power on self test page 3 25 Sycard PCCtest 450 PC Card page 3 26 BIOS configuration utility page 3 27 ...

Page 64: ...s follow the basic troubleshooting steps shown below Check the customer s description of the problem and any supporting information Try to duplicate the customer s problem Troubleshoot the problem using Diagnostic tools Troubleshooting suggestions Verify the repair by testing the functionality of the complete unit Check for customer abuse Figure 3 1 Basic Troubleshooting Steps ...

Page 65: ...ot be declared If the damage could have a cause other than customer abuse customer abuse cannot be declared If the unit shows any of the following customer abuse is declared Missing parts Broken plastic parts Parts not original to the unit Damaged or missing keys on the keyboard Table 3 2 on page 3 5 includes additional criteria for determining customer abuse to specific parts of the unit Importan...

Page 66: ...rd PCCtest Table 3 1 on page 3 5 shows how you can use these tools to isolate the cause of the notebook s problem The troubleshooting suggestions on page 3 5 include general suggestions for repairing units that show specific failure symptoms Swapping modules that may be defective with others known to be good is generally an ideal way to find the module responsible for the problem A failure symptom...

Page 67: ... to help find the problem Table 3 2 Troubleshooting Suggestions Symptom Call Center Suggestions Repair Center Likely Causes Repair Center Comments To help determine likely causes check to see what replaceable modules are involved in the system function and what roles they play See Figure 1 8 on page 1 14 and Table 1 6 on page 1 15 Startup Does not boot on battery but boots on AC Make sure battery ...

Page 68: ... module then motherboard If OS starts from floppy drive use Recovery CDs to reinstall factory software onto hard drive replace hard drive Beeps once spins hard disk repeats but does not boot SDRAM module Make sure at least one SDRAM module is installed Error message such as Invalid system disk or Auto IDE error Check for disk in floppy drive Check boot order using BIOS configuration utility Remove...

Page 69: ...book press F6 when HP logo appears and follow onscreen instructions This calibrates the battery and requires four to five hours You cannot use notebook during this process Certain applications can cause excess CPU and power usage Users can get Intel Power Monitor from www intel com and monitor CPU load When playing DVD movies on battery power use Power Options in Control Panel to select Portable L...

Page 70: ...rs uninstall that software Contact software vendor for additional support Notebook resumes slowly from standby Notebook can take a minute or longer to resume if network card is installed Blinking cursor appears while system is loading and checking hardware and network connections When hardware is reinitialized Windows desktop appears Does not go on standby as expected The notebook won t suspend if...

Page 71: ...e quality statement on page 5 2 Display cable connection Display assembly Check display cable connection See quality statement on page 5 2 Punctured display Declared to be caused by customer abuse Vertical crack near center of display Usually caused by closing display with pencil sized object on keyboard Declared to be caused by customer abuse Scratched display glass Declared to be caused by custo...

Page 72: ...as a monitor Notebook s S video TV out port is optimized for DVD display Performance may vary when using S video port for other applications Before using TV set as monitor switch notebook s display resolution to 800 by 600 pixels 1 Connect video cable from TV set to notebook s S video port 2 Turn on TV 3 Click Start Control Panel Appearance and Themes Display Settings then click Advanced button 4 ...

Page 73: ...uded hard disk capacity reported by Windows CD DVD drive Particular CD or DVD not playing properly Check disk for proper insertion dirt or damage Clean with soft cloth or replace as needed If CD was created on CD RW drive try using HP certified media Read and write quality may vary for other media Cannot read any CD or DVD Restart the notebook Make sure the CD DVD drive is inserted properly CD DVD...

Page 74: ...et resolution or color depth before starting DVD player You cannot change these once DVD player is started Some combinations of color depth and resolution not supported in DVD playback If needed reduce color depth or display resolution No DVD or CD RW software on notebook CD DVD drive module may not have been properly installed first time notebook was booted Make sure drive is correctly installed ...

Page 75: ...after adding SDRAM Use only PC133 or higher SDRAM modules SDRAM module Audio No sound is audible Increase sound volume Make sure sound is enabled software controls Check for sound resource conflicts in Device Manager Sound may not operate properly in MS DOS mode Check speaker cable connections Speakers Motherboard Check operation using headphones or external speakers Built in microphone does not r...

Page 76: ...ke sure floppy drive is connected correctly Use BIOS configuration utility to check boot order Floppy drive Motherboard Modem Modem will not connect at 56K Verify that host modem supports 56K V 90 connection speed Try connecting later in case line quality or other external factor is cause of problem Modem doesn t dial or no dial tone Check all cables and connections Connect a standard telephone to...

Page 77: ... Try disabling error correction and data compression Download latest modem driver from technical support area of HP notebook Web site see page vi Mini PCI card Motherboard Modem dials incorrectly Check number you entered including digits required for outside access or long distance Check dialing options in Control Panel look for duplicate digits for outside access or long distance In foreign count...

Page 78: ...ams If faxing by printing from application make sure fax printer is selected Turn off power management features temporarily General problems If PC card modem is not working disable internal modem in Control Panel Download latest modem driver from technical support area of HP Notebook Web site see page vi Mini PCI card Motherboard One Touch button problems Buttons not working properly Make sure cor...

Page 79: ...er device Use networking troubleshooter in Windows Help Make sure LAN cable is Category 3 4 or 5 for 10Base T operation or Category 5 for 100Base TX operation Maximum cable length is 100 m 330 ft Mini PCI card Motherboard Can t browse My Network Places Check with network administrator to make sure network supports NetBEUI protocol Use Windows Search to locate computer on network Can t log in to Ne...

Page 80: ...s of infrared radiation can cause transmission errors Make sure only one application is using infrared port Remove any PC Cards from notebook possible IRQ conflict For fast IrDA check for DMA conflict with ECP parallel port Motherboard Wireless General problems Check TCP IP setup in Control Panel Check SSID and channel settings click wireless link icon in taskbar and select Advanced Configuration ...

Page 81: ...ace motherboard If only one slot has a problem try replacing PCMCIA socket Data loss Stop PC card before removing it to avoid data loss PC card modem not working Disable internal modem Video file playback AVI or MPEG file doesn t play with two displays Before playing press Fn F5 to switch to one display Cannot switch displays after play begins If using both displays video image will not appear on ...

Page 82: ...g software can affect performance Press Ctrl Alt Del to see if an application is not responding Restart notebook If hard disk has spun down to conserve power it can take several seconds to spin up If needed use Power Options in Control Panels to change hard disk time out to match standby time out Some file browsers respond slowly while processing graphics or waiting for broken network connections ...

Page 83: ...tebook on a flat surface so air can flow freely around and underneath Make sure air vents are clear Check fan and heatsink installation Games and other programs that drive CPU usage toward 100 can contribute as can charging battery Fan Heatsink Check fan and heatsink for proper operation or damage Clock loses time Plug in AC adapter for 24 hours to charge CMOS battery Motherboard ...

Page 84: ...am provides two levels of testing Basic user level hardware test Advanced individual hardware tests Figure 3 2 e DiagTools Screens Basic and Advanced The tests are designed to run after the system restarts so that the notebook will be in a predictable state during the tests The tests are non destructive and are intended to preserve the state of the notebook The notebook restarts when you exit the ...

Page 85: ... Wizard that runs a set of advanced tests for the failed component Then generate a support ticket still true 6 Optional Run the advanced tests Press F2 to open the advanced test screen 7 Use the arrow keys and ENTER to select the tests that you want to run Tests are listed only for detected hardware If a test fails the error code and description are logged and the error code is displayed temporari...

Page 86: ... before running the test See the wiring diagrams below 14 1 25 13 Figure 3 3 Parallel Loopback Connector Interpreting the Results The e DiagTools diagnostic program returns test groups error codes and suggestions for repair and or follow up actions Consider these suggestions in combination with other troubleshooting information in servicing the notebook ...

Page 87: ...a terminal error beep code and or displaying a message see the following table The beep code indicates the POST routine in which the terminal error occurred If the system fails after you make changes using the BIOS configuration utility reset the notebook enter the BIOS configuration utility and install the defaults or correct the error Table 3 3 Insyde MobilePRO BIOS POST Beep Codes and Messages ...

Page 88: ...pend to Disk partition size TOO SMALL Suspend to Disk partition has insufficient capacity None MEMORY SIZE HAS CHANGED REBOOTING Memory size has changed after previous Suspend to Disk operation Sycard PCCtest 450 460 CardBus Card Optional The PCCtest 450 and 460 CardBus Cards version 1 05 available from Sycard Technology are the only recommended diagnostic tool that tests the functionality of the ...

Page 89: ... and Parameters Pavilion zt1000 xz300 and Omnibook xt1500 Settings for BIOS version IB M1 00 Spring 2002 Main Menu Description Default BIOS Revision Shows the current BIOS version Detected automatically Service ID Born On Date Displays an identifier used for repair service Detected automatically Serial Number Displays the serial number as shown on the back of the unit Detected automatically UUID N...

Page 90: ...ed when the computer boots Requires the administrator password for changes Disabled Boot Menu Description Default Hard Drive CD ROM DVD USB Floppy Network Boot Shows the order of boot devices Move the entries to change the order Network Boot provides diskless boot from a network server 1 Hard Drive 2 CD ROM DVD 3 USB Floppy 4 Built in LAN Exit Menu Description Default Save Changes and Exit Saves S...

Page 91: ...Technology Code ID Replaceable Parts 4 1 4 Replaceable Parts This chapter contains an exploded view of the notebook and lists of replaceable parts ...

Page 92: ...4 2 Replaceable Parts Technology Code ID Figure 4 1 Exploded View ...

Page 93: ...e F5535 60911 Yes 9 Drive DVD CDRW Module F5535 60912 Yes 9 Weight Saving Module F3398 60913 Yes 10 HDD 20GB 9 5mm IBM ATA100 FDB 0950 4318 F3257 69501 Yes 10 HDD 20GB 9 5mm TOSH ATA100 FDB 0950 4287 F3476 69002 Yes 10 HDD 30 0GB 9 5mm IBM ATA100 FDB Cascade 0950 4319 F3414 69500 Yes 10 HDD 40 0GB 9 5mm IBM ATA100 FDB 0950 4320 F3428 69500 Yes 10 HDD 40GB 9 5mm Toshiba ATA100 0950 4288 F3378 69102...

Page 94: ... Mexico RIDRH00AR9 Yes CD Rcvy XPHome UK Eng RIDRH00ABU Yes Cord Pwr Europe ABB 2w 8120 6314 Yes Cord Pwr UK Singapore ARS 2w 8120 6315 Yes Cord Pwr US ABA 2w 8120 6313 Yes Cover LCD 15 F3379 60913 No CPU P4 1 6 GHz Northwood uFCPGA 1822 0780 F3398 69202 No CPU P4 1 7 GHz Northwood uFCPGA 1822 0781 F3398 69201 No CPU P4 1 8 GHz Northwood uFCPGA 1822 0819 F5535 69202 No CPU P4 c 1 6 GHz Northwood u...

Page 95: ...s actual and current owner This requires a sales receipt showing the notebook serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the notebook The statement can be a fax copy of the document The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remov...

Page 96: ...y in DOS in Windows or in some other application or combination of applications you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that may...

Page 97: ...e defective dots within 15 mm Mechanical Imperfections Discoloration Polarizer bubbles dents b Any polarizer bubble discoloration or dent that is visible from at least 36 cm 14 in Definitions of imperfections a A bright or dark dot is a subpixel red green or blue dot that is stuck on or off b A polarizer dent or bubble is a light spot with a darker border that appears on a lighted display and does...

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Page 100: ...1 Product Information 2 Removal and Replacement 3 Troubleshooting and Diagnostics 4 Replaceable Parts 5 Reference Information QJOLVK 3ULQWHG LQ 7DLZDQ ...

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