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3-8
Troubleshooting and Diagnostics
Technology Code ID)
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Battery indicator is
inaccurate.
Time Remaining is an
estimate based on how much
power the notebook is using
at that moment. It therefore
depends on the current task,
and assumes power will be
used at the same rate until
the battery runs out. So, for
example, if the notebook is
performing a task requiring a
good deal of power (such as
reading from a CD or DVD),
the value will probably show
too little time remaining.
Standby/resume
General problems
Close all applications before
entering (or allowing
notebook to enter) standby or
hibernation.
If problem appears after
installing new software
(including drivers), uninstall
that software. Contact
software vendor for additional
support.
Notebook resumes
slowly from standby
Notebook can take a minute
or longer to resume if
network card is installed.
Blinking cursor appears while
system is loading and
checking hardware and
network connections. When
hardware is reinitialized,
Windows desktop appears.
Does not go on
standby as
expected.
The notebook won’t suspend
if it has an active connection
to another computer.
If the notebook is busy, it
normally waits to finish the
current operation before
suspending.
Does not
automatically enter
hibernation as
expected.
Make sure hibernate support
is enabled in Power Options
in Control Panel. Also, make
sure the hibernate timeouts
(Power Schemes tab) for AC
and battery power are not set
to Never.
Notebook with
Bluetooth won’t
enter standby or
hibernation.
Disable Bluetooth. If
Bluetooth device is
transmitting, notebook may
not be able to enter standby
or hibernation.
Summary of Contents for Pavilion xz300
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