HP Pavilion TouchSmart 11-e000 User Manual Download Page 80 | Manualshive

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background image

3.

Click

Change PC settings

in the bottom-right corner of the screen, and then select

General

from the PC settings screen.

4.

Scroll the right-side choices down to display

Remove everything and reinstall Windows

.

5.

Under

Remove everything and reinstall Windows

, select

Get started

, and follow the on-

screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by
using the HP Recovery media that you created or by using the HP Recovery partition (select models
only). If you have not already created recovery media, see

Creating HP Recovery media on page 67

.

Using HP Recovery media, you can choose from one of the following recovery options:

●

System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.

●

Minimized Image Recovery (select models only)—Reinstalls the operating system and all
hardware-related drivers and software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery.

What you need to know

●

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.

●

Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already
created recovery media, see

Creating HP Recovery media on page 67

.

●

To use the Factory Reset option, you must use HP Recovery media. If you have not already
created recovery media, see

Creating HP Recovery media on page 67

.

●

If the HP Recovery media does not work, you can obtain recovery media for your system from
the HP website. For U.S. support, go to

http://www.hp.com/go/contactHP

. For worldwide

support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html

.

IMPORTANT:

HP Recovery Manager does not automatically provide backups of your personal

data. Before beginning recovery, back up any personal data you wish to retain.

Using the HP Recovery partition (select models only)

The HP Recovery partition (select models only) allows you to perform a system recovery or
minimized image recovery without the need for recovery discs or a recovery USB flash drive. This
type of recovery can only be used if the hard drive is still working.

70

Chapter 11 Backing up, restoring, and recovering

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Summary of Contents for Pavilion TouchSmart 11-e000

Page 1: ...User Guide ...

Page 2: ...able for technical or editorial errors or omissions contained herein First Edition June 2013 Document Part Number 729868 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...tom 12 Labels 13 3 Connecting to a network 15 Connecting to a wireless network 15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN 16 Using an Internet service provider 17 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 18 Connecting to a WLAN 18 Using Bluetooth w...

Page 6: ...oard 26 Using the TouchPad 26 Using TouchPad gestures 26 Tapping 27 Scrolling 27 Pinching zooming 28 Rotating select models only 28 2 finger click select models only 29 Flicking select models only 29 Edge swipes 30 Right edge swipe 30 Top edge swipe 30 Left edge swipe 31 Using touch screen gestures select models only 32 One finger slide 32 Tapping 33 Scrolling 33 Pinching stretching 34 Rotating se...

Page 7: ...is available 42 Resolving a low battery level when the computer cannot exit Hibernation 43 Storing a user replaceable battery 43 Disposing of a user replaceable battery 43 Replacing a user replaceable battery 43 Running on external AC power 43 Troubleshooting power problems 44 HP CoolSense select models only 44 Shutting down turning off the computer 45 7 Managing and sharing information 46 Using a...

Page 8: ...g your wireless network 62 Backing up your software applications and information 62 Using an optional security cable lock 62 10 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 63 Starting Setup Utility BIOS 63 Updating the BIOS 63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics UEFI 64 Downloading HP PC Hardware Diagnostics UEFI to a USB d...

Page 9: ...Changing the computer boot order 71 Removing the HP Recovery partition 72 12 Specifications 73 Input power 73 Operating environment 73 13 Electrostatic Discharge 74 Index 75 ix ...

Page 10: ...x ...

Page 11: ...ore at Using antivirus software on page 61 Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and recovering on page 66 Fun things to do You know that you can watch a YouTube video on the computer But did you know that you can also connect your computer to a TV or gaming console For more information see Connecting an HDMI device on page 24 You kno...

Page 12: ...ess this guide 1 From the Start screen type support and then select the HP Support Assistant app 2 Select My computer and then select User guides or Go to http www hp com ergo Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Worldwide support To get support in your language go to...

Page 13: ...ns where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Wh...

Page 14: ...Control Panel 2 Select System and Security and then in the System area click Device Manager A list reveals all the devices installed on your computer Locating software To find out what software is installed on your computer 1 From the Start screen right click using the mouse or Swipe from the top of the TouchPad to reveal the apps 2 Select the All apps icon 4 Chapter 2 Getting to know your compute...

Page 15: ...nd then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 3 0 ports 2 Connect optional USB devices NOTE For details about different types of USB ports see Using a USB device on page 46 3 HDMI port Connects an optional vi...

Page 16: ...l USB device NOTE For details about different types of USB ports see Using a USB device on page 46 5 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD memory cards 6 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information about HP 3D DriveGuard see Using HP 3D Drive...

Page 17: ...ss to video conferences and online chat by means of streaming video To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of applications 5 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notic...

Page 18: ...s on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes on page 30 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 19: ...on Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is a...

Page 20: ...xit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select S...

Page 21: ... key Executes frequently used system functions when pressed in combination with the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions Top 11 ...

Page 22: ...tal agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help and Support 2 Battery lock latch Locks the battery into the battery bay 3 Battery bay Holds the battery 4 Battery rele...

Page 23: ...r computer on page 4 Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the serv...

Page 24: ...Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 14 Chapter 2 Getting to know your computer ...

Page 25: ...feet of each other For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support Using the wireless controls You can control the wireless devices in your computer using these features Wireless button wireless switch or wireless key referred to in this chapter as the wireless button sel...

Page 26: ...nd then click Add 4 Click Share and then follow the on screen instructions To share information from your Local Disk 1 From the Windows desktop open File Explorer 2 Click Local Disk C on the Libraries window 3 Click the Share tab and then click Advanced sharing 4 On the Local Disk C Properties window select Advanced Sharing 5 Check Share this folder To share drives on the same network 1 From the W...

Page 27: ...dem install a network cable to connect your wireless router to the modem and test the Internet service NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment A broadband modem either DSL or cable 1 and high speed Internet serv...

Page 28: ... network For more information from the Start screen type h and then select Help and Support Connecting to a WLAN To connect to the WLAN follow these steps 1 Be sure that the WLAN device is on If the device is on the wireless light is white If the wireless light is off press the wireless button NOTE On some models the wireless light is amber when all wireless devices are off 2 From the Windows desk...

Page 29: ...et up a PAN of Bluetooth devices For information about configuring and using Bluetooth devices see the Bluetooth software Help Connecting to a wired network Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN...

Page 30: ...ight On The webcam is in use 2 HP TrueVision HD Webcam Records video captures still photographs allows you to video conference and chat online using streaming video From the Start screen type c and then select CyberLink YouCam from the list of applications 3 Internal microphone Record sound 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible d...

Page 31: ... 8 External monitor port Connects an external VGA monitor or projector Using the webcam Your computer has an integrated webcam a powerful social networking tool that allows you to communicate up close with friends and colleagues whether they are next door or on the other side of the world With the webcam you can stream video with your instant messaging software capture and share video and take pho...

Page 32: ...cations 2 Select Hardware and Sound and then select Sound 3 When the Sound window opens select the Sounds tab Under Program Events select any sound event such as a beep or alarm and then click Test You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 From the Start screen type s and then select Sound Recor...

Page 33: ...screen image between 4 display states PC Screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and the external device Extend View the screen image extended across both the computer and the external device Second screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE Fo...

Page 34: ...creen only View the screen image on the external device only Each time you press f4 the display state changes NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows From the Start screen type c and then select Control Panel from the list of applications Select Appearance and Personalization Under Display select Adjust screen ...

Page 35: ... click Speakers HP 3 Click Set Default and then click OK Managing your audio and video files select models only CyberLink PowerDVD helps you manage and edit your photo and video collections To open CyberLink PowerDVD from the Start screen type c and then select CyberLink PowerDVD For more information about using CyberLink PowerDVD see the PowerDVD software Help Managing your audio and video files ...

Page 36: ...nger movements You can customize the touch gestures by changing settings button configurations click speed and pointer options From the Start screen type c select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse Using TouchPad gestures A TouchPad allows you to control the pointer on the screen using your fingers TIP Use the left and right buttons on the Touc...

Page 37: ...creen and then tap one finger on the TouchPad zone to make a selection Double tap an item to open it Scrolling Scrolling is useful for moving up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Using TouchPad gestures 27 ...

Page 38: ...otating allows you to turn items such as photos Point to an object then anchor the forefinger of your left hand in the TouchPad zone Using your right hand slide your forefinger in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may no...

Page 39: ...n the TouchPad zone and press down to open the options menu for the selected object Flicking select models only Flicking allows you to navigate through screens or quickly scroll through documents Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up down left or right Using TouchPad gestures 29 ...

Page 40: ...ces or change settings Swipe your finger gently from the right edge to reveal the charms Top edge swipe The top edge swipe allows you to access All apps available on the Start screen IMPORTANT When an app is active the top edge gesture varies depending on the app Swipe your finger gently from the top edge to reveal available apps 30 Chapter 5 Navigating using touch gestures pointing devices and th...

Page 41: ... The left edge swipe accesses your recently opened apps so that you can switch between them quickly Swipe your finger gently from the left edge of the TouchPad to switch between them quickly Using TouchPad gestures 31 ...

Page 42: ...de The one finger slide is mostly used to pan or scroll through lists and pages but you can use it for other interactions too such as moving an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move NOTE When many apps are revealed on the Start screen you can slide your finger to move the screen left or right To drag press and hold an object...

Page 43: ...on the screen to make a selection Double tap an item to open it Scrolling Scrolling is useful for moving the pointer up down left or right on a page or image Place two fingers on the screen and then drag them in an up down left or right motion Using touch screen gestures select models only 33 ...

Page 44: ...ating allows you to turn items such as photos Anchor the forefinger of your left hand on the object you want to rotate Using your right hand slide your forefinger around in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be fu...

Page 45: ...ings Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms Left edge swipe The left edge swipe reveals your open apps so that you can switch to them quickly Gently swipe your finger inward from the left edge of the display to switch between apps Without lifting your finger swipe back toward the left edge to reveal all open apps Using touch screen g...

Page 46: ...gestures The keyboard also allows you to use action keys and hot keys to perform specific functions TIP The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Pressing the Windows key again will return you to the previous screen NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than...

Page 47: ...questions and updates to your computer Help and Support also provides automated troubleshooting tools and access to support f2 Decreases the screen brightness incrementally as long as you hold down the key f3 Increases the screen brightness incrementally as long as you hold down the key f4 Switches the screen image between display devices connected to the system For example if a monitor is connect...

Page 48: ...ches between open apps NOTE Continue to press this key combination until the app you want is revealed alt f4 Closes an active app For additional information on Windows 8 shortcut keys go to Help and Support From the Start screen type h and then select Help and Support Using the hot keys A hot key is a combination of the fn key and the esc key To use a hot key Briefly press the fn key and then brie...

Page 49: ...own NOTE You can manually initiate Hibernation See Manually initiating and exiting Sleep on page 39 and Manually initiating and exiting Hibernation select models only on page 40 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external media car...

Page 50: ...eed to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Click Save changes Using the power meter and power settings The power meter is located on the Windows desktop The power meter allows you to quickl...

Page 51: ...the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery 1 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 2 Remove the battery 3 from the computer Finding battery information To monitor the status of your battery or if the...

Page 52: ...ry light select models only indicates a low or critical battery level or The power meter icon on the Windows desktop shows a low or critical battery notification NOTE For additional information about the power meter see Using the power meter and power settings on page 40 The computer takes the following actions for a critical battery level If Hibernation is disabled and the computer is on or in th...

Page 53: ...pp select My computer and then select User guides Replacing a user replaceable battery Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website...

Page 54: ...orking properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure If the connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information on obtaining a replacement AC power adapter HP...

Page 55: ...n the recommended procedure is to use the Windows Shut down command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 3 Click Settin...

Page 56: ...installed NOTE For information about connecting external wireless devices see Connecting to a network on page 15 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because this versatile interface allows you to connect numerous kinds of external device...

Page 57: ...he cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 Save your information and close all programs associated with the device 2 From the Windows desktop click the remove hardware icon in the notification area at the far right of the taskbar A message Safely remove hardware and ejec...

Page 58: ...following procedure to safely remove the memory card 1 Save your information and close all programs associated with the memory card 2 From the Windows desktop click the remove hardware icon in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 NOTE If the card is not ejected pull the card out ...

Page 59: ...a removable drive or on the computer Do not use excessive force when inserting a drive into a drive bay When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magnetic fields S...

Page 60: ...nd shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer see Removing a user replaceable battery on page 41 Remove the hard drive 1 Lift up and remove the service door 2 Disconnect the hard drive cable 1 from the computer NOTE To help prev...

Page 61: ...ive bay NOTE After removing the hard drive from the computer you must remove the hard drive bracket to access the hard drive itself Remove the hard drive bracket 1 Disconnect the hard drive cable 1 from the hard drive 2 Remove the 4 screws 2 from the hard drive Improving performance 51 ...

Page 62: ...ormal operation NOTE Because solid state drives SSDs lack moving parts they do not require HP 3D DriveGuard protection NOTE A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 3D DriveGuard A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard For more information see the HP 3D DriveGuard software ...

Page 63: ...fragmented files Disk Defragmenter may take more than an hour to complete HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 From the Start screen type d and then type disk in the search box Select Settings...

Page 64: ...ry module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state on in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating syste...

Page 65: ...dule hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressur...

Page 66: ... available For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications when they become available Cleaning your computer Use the fo...

Page 67: ...tly damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use a...

Page 68: ...isten for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply...

Page 69: ...cters that you choose to secure your computer information and to protect online transactions Several types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use...

Page 70: ...you forget your power on password you cannot turn on or restart the computer NOTE The administrator password can be used in place of the power on password NOTE A power on password is not revealed as it is set entered changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1 To start Setup Utility BIOS turn on or restart the computer quickly press esc ...

Page 71: ... the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Installing software updates HP Microsoft Windows and third party software installed on your computer should be regularly updated to correct security problems and impro...

Page 72: ...ge 66 Using an optional security cable lock A security cable lock which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look s...

Page 73: ...BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those cu...

Page 74: ... your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are r...

Page 75: ...ic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Click Support Drivers and then click the Drivers Software tab 3 Enter the product name in the text box...

Page 76: ...e but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 67 2 As you add hardware and software programs create system restore points A system re...

Page 77: ...DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs ...

Page 78: ...Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 69 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 6...

Page 79: ... of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affecting your files 5 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to r...

Page 80: ... only allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a f...

Page 81: ...en restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 71 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP R...

Page 82: ...s option to remove everything and reinstall Windows or the HP Recovery Manager option So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 67 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructi...

Page 83: ... specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 19 5 V dc 3 33 A 65 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment F...

Page 84: ...nstructions direct you to unplug the computer first be sure that it is properly grounded and then remove the cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted ...

Page 85: ...ing audio functions 22 cleaning your computer 56 components bottom 12 display 7 left side 6 right side 5 top 8 computer reset 69 computer traveling 43 configuring audio for HDMI 24 connecting to a WLAN 18 connector power 5 corporate WLAN connection 18 critical battery level 42 critical security updates installing 61 CyberLink PowerDVD 25 D deleted files restoring 68 Disk Cleanup software 53 Disk D...

Page 86: ...mouse external setting preferences 26 mute light identifying 9 N network jack identifying 5 O operating environment 73 original system recovery 70 P passwords Setup Utility BIOS 60 Windows 60 pinching touch screen gesture 34 pinching TouchPad gesture 28 ports external monitor 6 21 23 HDMI 5 20 24 USB 2 0 6 21 USB 3 0 5 20 VGA 23 power battery 41 power button identifying 10 power connector identify...

Page 87: ... 43 58 turning off the computer 45 U unresponsive system 45 USB 2 0 port identifying 6 USB 2 0 ports identifying 21 USB 3 0 ports identifying 5 20 USB cable connecting 47 USB devices connecting 46 description 46 removing 47 USB hubs 46 using external AC power 43 using passwords 59 V vent identifying 6 VGA port connecting 23 video 22 W webcam identifying 20 using 21 webcam light identifying 7 20 Wi...

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