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HP Pavilion m7-1000, Maintenance And Service Manual

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HP Pavilion m7-1000 Maintenance And Service Manual Download Page 16

Category

Description

Computer models

equipped with

an AMD processor

Computer models

equipped with

an Intel processor

Security

Security cable lock

Fingerprint reader with Digital Persona
software support

√

√

 Intel/VeriSign 

support

Intel AT-p Ready support

 

√

Operating system

Preinstalled:

●

Windows 7 Home Basic 64- and 32-bit

●

Windows 7 Home Premium 64- and 32-
bit

●

Windows 7 Professional 64- and 32-bit

√

√

Serviceability

End user replaceable parts:

●

AC adapter

●

Battery

●

Hard drive

●

Memory module

●

Optical drive

●

WLAN module

√

√

8

Chapter 1   Product description

Summary of Contents for Pavilion m7-1000

Page 1: ...HP Pavilion dv7 Entertainment PC Maintenance and Service Guide ...

Page 2: ...Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...17 Right side 18 Rear 19 Bottom 20 3 Illustrated parts catalog 21 Service tag 21 Computer major components 22 Display assembly subcomponents 28 Mass storage devices 29 Miscellaneous parts 30 Sequential part number listing 31 4 Removal and replacement procedures 39 Preliminary replacement requirements 39 Tools required 39 Service considerations 39 Plastic parts 39 Cables and connectors 39 Drive han...

Page 6: ...utton board 67 Solid state drive 69 USB board 70 Power connector cable 71 System board 73 Fan heat sink assembly 76 Processor 81 Card Reader board 83 Subwoofer 84 Optical drive connector cable 86 Display assembly 88 5 Setup Utility BIOS and System Diagnostics 96 Starting Setup Utility BIOS 96 Updating the BIOS 96 Determining the BIOS version 97 Downloading a BIOS update 97 Using System Diagnostics...

Page 7: ...g a backup using Windows Backup and Restore 107 Restoring and recovery 107 Restoring to a previous system restore point 107 Restoring specific files 107 Restoring specific files using Windows Backup and Restore 107 Recovering the original system using HP Recovery Manager 108 What you need to know 108 Recovering using HP Recovery partition select models only 108 Recovering using the recovery media ...

Page 8: ...viii ...

Page 9: ... with an Intel processor Product Name HP Pavilion dv7 Entertainment PC Processors AMD A10 4600M 3 20 GHz processor 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W AMD A8 4500M 2 80 GHz processor 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W AMD A6 4400M 3 20 GHz processor 1 0 MB L2 cache 1600 GHz DDR3 dual core 35 W 1 ...

Page 10: ...he 35 W Intel Core i5 2450M 2 50 GHz processor 3 0 MB L3 cache 35 W Intel Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache 35 W Intel Core i3 2370M 2 40 GHz processor 3 0 MB L3 cache 35 W Intel Core i3 2350M 2 30 GHz processor 3 0 MB L3 cache 35 W Chipset AMD A70M fusion controller hub FCH Intel HM77 Express chipset Graphics Supports dual graphics AMD RadeonT HD 7730M with 2048 MB of dedicated vid...

Page 11: ...processor Internal graphics Intel HD Graphics 4000 on computer models equipped with an Intel Core i7 i5 i3 3000 series processor Intel HD Graphics 3000 on computer models equipped with an Intel Core i7 i5 i3 2000 series processor Switchable discrete graphics NVIDIAR GeForceR 630M with 1024 MB of dedicated video memory 64 MB 16 DDR3 900 MHz 8 PCs 128 bit M2 29 mm 29 mm NVIDIAR GeForceR 630M with 20...

Page 12: ...zel Memory Two customer accessible upgradable memory module slots DDR3 1600 MHz dual channel support Supports up to 16384 MB system RAM Supports the following system RAM configurations 16384 MB 8192 MB 2 not supported on computer models equipped with a 32 bit operating system 12288 MB 8192 MB 1 4096 MB 1 not supported on computer models equipped with a 32 bit operating system 8192 MB 8192 MB 1 or ...

Page 13: ...ction support Supports the following hard drives 1 TB 5400 rpm 12 7 mm 750 GB 7200 rpm and 5400 rpm 9 5 mm 640 GB 5400 rpm 9 5 mm 500 GB 7200 rpm and 5400 rpm 9 5 mm 320 GB 7200 rpm and 5400 rpm 9 5 mm and 7 0 mm Solid state drives Supports 160 GB drive Supports 32GB mSATA drive Optical drive Fixed Serial ATA 12 7 mm tray load Supports the following optical drives Blu ray Disc ROM with SuperMulti ...

Page 14: ...Ethernet Integrated 10 100 1000 NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats Atheros 9485GN 802 11b g n 1 1 WiFi and 3012 Bluetooth 4 0 Combo Adapter Atheros WB225 802 11b g n 1 1 Bluetooth Combo Adapter Broadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Comb...

Page 15: ...DMI 1 4a output supporting stereoscopic 3D VGA Dsub 15 pin supporting 1920 1600 external resolution 60 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video RJ 45 Ethernet USB 3 0 3 ports USB 2 0 1 port Keyboard pointing devices Full size 17 3 in Island style with numeric keypad Taps enabled by default Power requirements 90 W HP Smart AC adapter RC V P...

Page 16: ...ith Digital Persona software support Intel VeriSign support Intel AT p Ready support Operating system Preinstalled Windows 7 Home Basic 64 and 32 bit Windows 7 Home Premium 64 and 32 bit Windows 7 Professional 64 and 32 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Memory module Optical drive WLAN module 8 Chapter 1 Product description ...

Page 17: ...Select Start Computer A list displays all the devices installed in your computer including optical drives solid state drives SSDs or a secondary hard drive To find out what software is included on your computer select Start All Programs Finding your hardware and software information 9 ...

Page 18: ...t Start All Programs Communication and Chat CyberLink YouCam 4 Webcam light On The webcam is in use 5 Speakers Produce sound The antennas are not visible from the outside of the computer For optimal transmission keep the area immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your...

Page 19: ...to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold down the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options...

Page 20: ...ovides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default Opens Beats Audio Control Panel which allows you to view and control all audio settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound NOTE You can also open the Beats Audio Control Panel by selecting Start Control Panel Hardware and Sound B...

Page 21: ...meric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key TouchPad Item Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light On The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the o...

Page 22: ...aving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetoo...

Page 23: ...omponent Description 4 Caps lock light On Caps lock is on which switches the keys to all capital letters 5 Fingerprint reader light White The fingerprint was read Amber The fingerprint was not read Lights 15 ...

Page 24: ...orts the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC 16 Chapter 2 External component identification ...

Page 25: ... network jack Connects a network cable 5 USB 3 0 ports 2 Connect an optional USB 3 0 device and provide enhanced USB power performance 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Connect optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce...

Page 26: ...ity 2 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 3 USB 3 0 port Connects an optional USB 3 0 device and provides enhanced USB power performance 4 USB 2 0 port Connect optional USB devices 5 Optical drive Reads and writes select models only to an optical disc 6 Optical drive light Green The optical drive is being acc...

Page 27: ...ble is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Rear Component Description Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Rear 19 ...

Page 28: ...cle on and off during routine operation 5 Service cover The service cover provides access to the hard drive bay wireless module compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you repla...

Page 29: ...is is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alp...

Page 30: ...Computer major components 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...1981 171 For use only on computer models equipped with an Intel processor in Belgium 681981 A41 For use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia 681981 B31 Keyboard without backlight For use only on computer models equipped with an Intel processor in Belgium 681980 A41 For use on all computer models in Canada 681980 DB1 For use only on computer mo...

Page 32: ...the United States 681980 001 3 Top cover includes TouchPad and cable 682044 001 4 Power button board includes cable 681985 001 5 TouchPad button board includes cable and bracket 681987 001 6 Front speakers include speaker cables 681995 001 7 Fingerprint reader board includes bracket and cable 681975 001 8 Solid state drive 160 GB solid state drive for use on all computer models 681997 001 32 GB mS...

Page 33: ...e only on computer models equipped with the Intel UM77 chipset a 35 W processor and a graphics subsystem with UMA video memory 682043 001 Thermal Pad Kit for use only on computer models equipped with an Intel processor not illustrated includes replacement thermal pads NOTE Computer models equipped with an AMD processor use only thermal paste and do not require replacement thermal pads 682100 001 1...

Page 34: ...ith SuperMulti DVD R RW Double Layer Drive 681983 001 Blu ray Disc R RW with SuperMulti Drive 681984 001 DVD RW Double Layer with SuperMulti Drive 681982 001 14 Power connector cable includes bracket For use only on computer models equipped with a 120 W AC adapter 681974 001 For use only on computer models equipped with a 90 W or 65 W AC adapter 681973 001 15 Subwoofer includes subwoofer cable top...

Page 35: ...1 2 GB memory module 652972 001 21 RTC battery includes cable and double sided tape 682091 001 22 WLAN module For use on all computer models Atheros 9485GN 802 11b g n 1 1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Atheros WB225 802 11b g n 1 1 Bluetooth Combo Adapter 675794 001 Broadcom 4313GN 802 11b g n 1 1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced ...

Page 36: ... an Intel processor an FHD display assembly and a graphics subsystem with discrete memory 682226 001 Display panel cable for use only on computer models equipped with an FHD display assembly and a graphics subsystem with UMA memory 681972 001 Display panel cable for use only on computer models equipped with an Intel processor an HD display assembly and a graphics subsystem with discrete memory 684...

Page 37: ...e 681969 001 Display Screw Kit 681993 001 Mass storage devices Item Component Spare part number 1 Hard drive does not include the hard drive bracket primary or secondary hard drive connector cables or screws For use on all computer models 1 TB 5400 rpm 9 5 mm 676521 001 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 Mass storage devices 29 ...

Page 38: ...u ray Disc R RW with SuperMulti Drive 681984 001 DVD RW Double Layer with SuperMulti Drive 681982 001 Includes 4a Optical drive bezel 4b Optical drive bracket 4c Optical drive connector cable 5 Solid state drive 160 GB solid state drive for use on all computer models 681997 001 32 GB mSATA solid state drive for use only on computer models equipped with an Intel processor 682099 001 Miscellaneous p...

Page 39: ... North America 3 pin black 1 83 m 490371 011 Power cord for use only on computer models equipped with an Intel processor in Australia 3 pin black 1 83 m 490371 021 Power cord for use only on computer models equipped with an Intel processor in Europe 3 pin black 1 83 m 490371 031 Power cord for use only on computer models equipped with an Intel processor in the United Kingdom and Singapore 3 pin bl...

Page 40: ... cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 681976 001 634250 001 750 GB 5400 rpm hard hard for use on all computer models SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare...

Page 41: ...91 001 Intel Centrino Advanced N 6230 WLAN module for use on all computer models 671731 001 6 cell 62 Wh 2 8 Ah Li ion battery 672412 001 9 cell 100 Wh 3 0 Ah Li ion battery 675794 001 Atheros WB225 802 11b g n 1 1 Bluetooth Combo Adapter for use on all computer models 676359 001 Intel Core i5 2450M 2 50 GHz processor 3 0 MB L3 cache 35 W includes replacement thermal material 676521 001 1 TB 5400 ...

Page 42: ...ivers and cables and webcamera microphone module and cable 681980 001 Keyboard without backlight in black finish for use on all computer models in the United States includes keyboard cable 681980 031 Keyboard without backlight in black finish for use only on computer models equipped with an Intel processor in the United Kingdom includes keyboard cable 681980 041 Keyboard without backlight in black...

Page 43: ...ard cable 681980 BB1 Keyboard without backlight in black finish for use only on computer models equipped with an Intel processor in Israel includes keyboard cable 681980 BG1 Keyboard without backlight in black finish for use only on computer models equipped with an Intel processor in Switzerland includes keyboard cable 681980 D61 Keyboard without backlight in black finish for use only on computer ...

Page 44: ...hermal material 682016 001 System board for use only on computer models equipped with an Intel quad core processor and the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete memory includes replacement thermal material 682037 001 System board for use only on computer models equipped with an Intel dual core processor and the NVIDIAR GeForceR 630M graphics subsystem with 2 GB of discrete...

Page 45: ...7670M graphics subsystem with 1 GB of discrete memory includes replacement thermal material 682222 001 System board for use only on computer models equipped with an AMD processor and the AMD RadeonT HD 7670M graphics subsystem with 2 GB of discrete memory includes replacement thermal material 682223 001 System board for use only on computer models equipped with an AMD processor and the AMD RadeonT...

Page 46: ...n HD display assembly an Intel processor and a graphics subsystem with discrete memory 684506 001 750 GB 7200 rpm hard hard for use only computer models equipped with an Intel processor SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The primary and secondary hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware K...

Page 47: ...reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid da...

Page 48: ...ng an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic d...

Page 49: ... plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transpor...

Page 50: ...strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps...

Page 51: ...ctrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Preliminary replacement requirements 43 ...

Page 52: ...ge 45 for battery removal instructions Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine w...

Page 53: ...power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Pivot the front edge of the battery 2 up and back 4 Remove the battery 3 from the computer To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on the rea...

Page 54: ...B 5400 rpm 9 5 mm 622643 001 750 GB 7200 rpm 9 5 mm For use only on computer models equipped with an Intel processor 684506 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the pow...

Page 55: ...Remove the two Phillips PM2 5 5 5 screws 2 that secure the primary hard drive to the computer 6 Use the tab to slide the primary hard drive 3 to the left and then remove the primary hard drive NOTE The following image shows the removal of the primary hard drive 7 Disconnect the secondary hard drive connector cable 1 from the system board Component replacement procedures 47 ...

Page 56: ...9 Remove the two Phillips PM2 5 8 5 screws 3 that secure the secondary hard drive to the computer 10 Use the tab to slide the secondary hard drive 4 to the left and then remove the secondary hard drive NOTE The following image shows the removal of the secondary hard drive 48 Chapter 4 Removal and replacement procedures ...

Page 57: ... and replace the components The hard drive screws hard drive bracket primary hard drive connector cable and secondary hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 681976 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 49 ...

Page 58: ...he computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 5 Remove the service cover see Hard drive on page 46 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Release the RTC battery 2 from the cavity in the base enclosure NOTE The RTC battery is attached to the base enclosure with double sided tape Firm pressure...

Page 59: ...r is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 5 Remove the service cover see Hard drive on page 46 Remove the optical drive 1 Remove the Phillips PM2 5 4 0 screw 1...

Page 60: ...y 5 Use a flat blade screw driver or similar tool to press on the optical drive bezel tab 2 to release the optical drive bezel 6 Release the left side of the optical drive bezel 3 7 Remove the optical drive bezel 4 8 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 52 Chapter 4 Removal and replacement procedures ...

Page 61: ...he memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 5 Remove the service...

Page 62: ...2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install the memory module 54 Chapter 4 Removal and replacement procedures ...

Page 63: ...ve a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the comp...

Page 64: ...TE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 56 Chapter 4 Removal and replacement procedures ...

Page 65: ...models equipped with an Intel processor in Hungary 681980 211 For use only on computer models equipped with an Intel processor in India 681980 D61 For use only on computer models equipped with an Intel processor in Israel 681980 BB1 For use only on computer models equipped with an Intel processor in Italy 681980 061 For use on all computer models in Japan 681980 291 For use on all computer models ...

Page 66: ...teps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 5 Remove the service cover see Hard drive on page 4...

Page 67: ...t side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard 2 up and forward until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard backlight cable is connected and then disconnect the cable 2 from the system board Component replacement procedures 59 ...

Page 68: ...nector 3 to which the keyboard cable is connected and then disconnect the cable 4 from the system board 9 Remove the keyboard 5 Reverse this procedure to install the keyboard 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...d then remove the following components a Hard drive see Hard drive on page 46 b Optical drive see Optical drive on page 51 c Keyboard see Keyboard on page 57 NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover Front speakers see Front speakers on page 64 Power button board and cable see Power button...

Page 70: ...illips PM2 5 4 0 screws in the hard drive bay 3 Turn the computer right side up with the front toward you 4 Open the computer 5 Release the corresponding ZIF connectors and then disconnect the following cables from the system board 1 Power button board cable 2 TouchPad button board cable 3 Fingerprint reader board cable 4 Front speaker cable 62 Chapter 4 Removal and replacement procedures ...

Page 71: ...ver 1 until the left and right sides have disengaged from the base enclosure 8 Remove the top cover 2 CAUTION Be careful not to damage the thin section of the base enclosure 3 around the optical drive bay when removing the top cover Reverse this procedure to install the top cover Component replacement procedures 63 ...

Page 72: ...l devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components a Hard drive see Hard drive on page 46 b Optical drive see Optical drive on page 51 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 Remove the front speakers 1 Turn the top cover upside down with the front toward you 2 Release the front speaker cables 1 from the ...

Page 73: ...uter 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components a Hard drive see Hard drive on page 46 b Optical drive see Optical drive on page 51 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 Remove the power button board 1 Turn the top cover upside down with the front toward you 2 Detach the ...

Page 74: ...e computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components a Hard drive see Hard drive on page 46 b Optical drive see Optical ...

Page 75: ...tall the fingerprint reader board TouchPad button board Description Spare part number TouchPad button board includes cable and bracket 681987 001 Before removing the TouchPad button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the c...

Page 76: ...Release the TouchPad board ZIF connector 3 to which the TouchPad button board cable is connected and then disconnect the cable 4 from the TouchPad board 4 Release the two pieces of grounding tape 5 that attach the TouchPad button board to the TouchPad 5 Remove the TouchPad button board cable 6 6 Remove the two Phillips PM2 5 4 0 screws 1 that secure the TouchPad button board bracket to the top cov...

Page 77: ...2099 001 Before removing the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery o...

Page 78: ...cription Spare part number USB board includes cable 681986 001 Before removing the USB board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from t...

Page 79: ...the USB board 4 Reverse this procedure to install the USB board Power connector cable Description Spare part number For use only on computer models equipped with a 120 W AC adapter 681974 001 For use only on computer models equipped with a 90 W or 65 W AC adapter 681973 001 Before removing the power connector cable follow these steps 1 Turn off the computer If you are unsure whether the computer i...

Page 80: ... cover on page 61 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the clips 2 and routing channel built into the base enclosure 3 Release the tape that secures the power connector 3 to the base enclosure 4 Release the power connector 4 from the clip built into the base enclosure Reverse this procedure to insta...

Page 81: ...el 630M chipset a 45 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory 682016 001 For use only on computer models equipped with the Intel 630M chipset a 35 W processor and a graphics subsystem with discrete video memory includes 2 0 GB of graphics subsystem with discrete video memory 682037 001 For use only on computer ...

Page 82: ...oard and installed on the replacement system board Memory module see Memory module on page 53 WLAN module see WLAN module on page 55 Solid state drive see Solid state drive on page 69 Fan heat sink assembly see Fan heat sink assembly on page 76 Processor see Processor on page 81 Remove the system board 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Disconnect the ...

Page 83: ...er cable 3 Front speaker passthrough cable 4 Optical drive connector cable 5 Display panel cable 8 Detach the display panel cable 5 from the heat sink The display panel cable is attached to the heat sink with double sided tape 9 Disconnect the USB board cable 1 from the system board Component replacement procedures 75 ...

Page 84: ...he right at angle Reverse this procedure to install the system board Fan heat sink assembly NOTE The fan heat sink assembly spare part kit includes replacement thermal material Description Spare part number For use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory 682179 001 For use only on computer models equipped with an AMD processor and a grap...

Page 85: ...ving the fan heat sink assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and t...

Page 86: ...ly from side to side to detach it NOTE The following illustration shows the fan heat sink assembly removal process for a computer model equipped with an AMD processor The process for removing the fan heat sink assembly on a computer model equipped with an Intel processor is identical NOTE Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory See steps 2 and 3 fo...

Page 87: ...surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the fan heat sink assembly processor and system board spare part kits Replacement thermal material is also available in the Thermal Material Kit spare part numbers 685348 001 for use on computer models equipped with an AMD processor and 682100 001 for use on co...

Page 88: ...tion shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it Thermal pads are used on the system board components 5 and th...

Page 89: ... part number AMD quad core A10 4600M 3 2 GHz 2 3 GHz processor 4 0 MB L2 cache 1600 MHz DDR3 35 W 683046 001 AMD quad core A8 4500M 2 8 GHz 1 9 GHz processor 4 0 MB L2 cache 1600 MHz DDR3 35 W 683048 001 AMD quad core A6 4400M 3 2 GHz 2 7 GHz processor 1 0 MB L2 cache 1600 MHz DDR3 35 W 683047 001 Intel Core i7 3820QM 2 70 GHz processor 8 0 MB L3 cache 45 W 681284 001 Intel Core i7 3720QM 2 60 GHz...

Page 90: ...is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components a Hard drive see Hard drive on page 46 b Optical drive see Optical drive on pa...

Page 91: ...e computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components a Hard drive see Hard drive ...

Page 92: ...bwoofer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following...

Page 93: ...rom the clips 2 and routing channel built into the base enclosure 2 Remove the two Phillips PM2 5 10 0 screws 1 that secure the subwoofer to the base enclosure 3 Remove the subwoofer 2 NOTE The subwoofer includes four rubber isolators 3 These isolators are crucial to the performance of the subwoofer Component replacement procedures 85 ...

Page 94: ...ging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 45 and then remove the following components a Hard drive see Hard drive on page 46 b Optical drive see Optical drive on page 51 c Keyboard see Keyboard on page 57 d Top cover see Top cover on page 61 e System board see System board on page 73 f Subwoofer see Subwoofer ...

Page 95: ...3 Remove the optical drive connector 3 Reverse this procedure to install the optical drive connector cable Component replacement procedures 87 ...

Page 96: ...82227 001 Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery o...

Page 97: ...e 6 Remove the display assembly 2 7 If it is necessary to replace the display bezel or any of the display assembly subcomponents a Remove the display bezel screw cover strip 1 and the two Phillips PM2 5 5 0 screws 2 that secure the display bezel to the display assembly The display bezel screw cover strip is available in the Display Screw Kit spare part number 681993 001 b Flex the inside edges of ...

Page 98: ...able using spare part number 681971 001 8 If it is necessary to replace the display panel a Disconnect the logo light cable 1 b Release the display panel cable from the clip 2 built into the display enclosure 90 Chapter 4 Removal and replacement procedures ...

Page 99: ... to replace the display panel cable CAUTION Be sure the work surface is clear of all tools screws and computer components before turning the display panel upside down on the work surface a Turn the display panel upside down with the top edge toward you b Detach the webcamera microphone module cable 1 from the rear surface of the display panel The webcamera microphone module cable is attached to th...

Page 100: ...D display assembly and a graphics subsystem with UMA memory 684140 001 Display panel cable for use only on computer models equipped with an Intel processor an HD display assembly and a graphics subsystem with discrete memory 684139 001 Display panel cable for use only on computer models equipped with an Intel processor an HD display assembly and a graphics subsystem with UMA memory 10 If it is nec...

Page 101: ...he following spare part number 682045 001 11 If it is necessary to replace the hinges a Remove the four Phillips PM2 0 3 0 screws 1 that secure the hinges to the display panel b Remove the display hinges 2 from the display panel The hinges are available using spare part number 681977 001 Component replacement procedures 93 ...

Page 102: ...built into the display enclosure c Remove the wireless antenna cables and transceivers 3 The wireless antenna cables and transceivers are available in the Antenna Kit spare part number 681968 001 13 If it is necessary to replace the display speakers a Release the display speaker cables from the clips 1 and routing channels built into the display enclosure Remove the Phillips PM2 0 3 0 screw 1 that...

Page 103: ...the display speakers 2 from the display enclosure The display speakers are available using spare part number 681994 001 Reverse this procedure to install the display assembly Component replacement procedures 95 ...

Page 104: ...sc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS m...

Page 105: ...AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start Help and Support Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version cur...

Page 106: ...our hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic ...

Page 107: ...b Input power Operating voltage and current 18 5 V dc 3 5 A 65 W 19 V dc 4 74 A 90 W 18 5 V dc 6 5 A 120 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10...

Page 108: ...perating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 100 Chapter 6 Specifications ...

Page 109: ...ypical Brightness 250 nits typical UWVA FHD AntiGlare or 200 nits typical SVA HD BrightView Pixel resolution Pitch 0 23868 0 23868 mm Format 1920 1080 UWVA FHD AntiGlare or 1366 768 SVA HD BrightView Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 17 3 inch display specifications 101 ...

Page 110: ...ing Single track 2 0 ms 2 0 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 16 ms 12 16 ms 11 13 ms 11 13 ms 11 13 ms Maximum 21 ms 22 ms 221 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 282 009 226 976 773 168 628 142 448 Disk rotational speed 5400 rpm 7200 and 5400 rpm 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes ...

Page 111: ...stalls the original operating system and then configures the settings for the default programs What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD...

Page 112: ...y settings that Windows uses Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created Restoring to an earlier system restore point does not affect data files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera...

Page 113: ...up discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 Display the screen you want to s...

Page 114: ...stored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records 106 Chapter 7 Backing up restoring and recovering ...

Page 115: ...re point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard di...

Page 116: ...rs only All hardwarerelated drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery partition select models only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recovery flash drive This type of...

Page 117: ...rder section in this chapter 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boo...

Page 118: ...uirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage r...

Page 119: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 120: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 112 Chapter 9 Recycling ...

Page 121: ...number 25 36 83 chipset product description 2 components bottom 20 button 11 display 10 fingerprint reader 11 front 16 keys 12 left side 17 lights 14 rear 19 right side 18 speakers 11 TouchPad 13 computer major components 22 model description 21 44 part number 21 44 product name 21 44 serial number 21 44 specifications 99 warranty period 21 44 connectors service considerations 39 D Digital Media s...

Page 122: ... network 17 RJ 45 17 K key components 12 keyboard product description 7 removal 57 spare part numbers 23 34 35 57 keys Action 12 b 12 esc 12 fn 12 integrated numeric keypad 13 num lock 13 Windows applications 12 Windows logo 12 L left side components 17 light components 14 lights AC adapter 18 caps lock 15 fingerprint reader 15 hard drive 18 mute 14 optical drive 18 power 14 18 TouchPad 13 webcam ...

Page 123: ...arts 39 service cover location 20 removal 47 spare part number 27 36 47 service tag 21 44 serviceability product description 8 solid state drive product description 5 removal 69 spare part numbers 24 30 36 37 69 speaker components 11 speakers location 10 11 removal 64 84 94 spare part numbers 24 26 29 36 64 84 95 specifications computer 99 display 101 subwoofer location 20 removal 84 spare part nu...

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