Support Management
Support Management
Support Management
Support Management
Station
Station
Station
Station (SMS)
The Support Management Station (SMS) runs the Superdome scan tools that enhance the diagnosis and
testability of Superdome. The SMS and associated tools also provide for faster and easier upgrades and
hardware replacement.
The purpose of the SMS is to provide Customer Engineers with an industry-leading set of support tools,
and thereby enable faster troubleshooting and more precise problem root-cause analysis. It also enables
remote support by factory experts who consult with and back up the HP Customer Engineer. The SMS
complements the proactive role of HP's Instant Support Enterprise Edition (ISEE) that is offered to Mission
Critical customers by focusing on reactive diagnosis for both mission-critical and non-mission-critical
Superdome customers.
The user of the SMS is the HP Customer Engineer and HP Factory Support Engineer. The Superdome
customer benefits from their use of the SMS by receiving faster return to normal operation of their
Superdome server and improved accuracy of fault diagnosis, resulting in fewer callbacks. HP can offer
better service through reduced installation time.
Functional Capabilities
Functional Capabilities
Functional Capabilities
Functional Capabilities:
The SMS basic functional capabilities are:
Remote access via customer LAN
Modem access (PA-8800 and PA-8900 SMS only)
Ability to be disconnected from the Superdome platform(s) and not disrupt their operation.
Ability to connect a new Superdome platform to the SMS and be recognized by scan software.
Support for up to sixteen Superdome systems
Ability to support multiple, heterogeneous Superdome platforms (scan software capability).
System scan and diagnostics
Utility firmware updates
Enhanced IPMI logging capabilities (Windows-based ProLiant SMS only)
Console Access
Console Access
Console Access
Console Access
The optimal configuration of console device(s) depends on a number of factors, including the customer's
data center layout, console security needs, customer engineer access needs, and the degree with which
an operator must interact with server or peripheral hardware and a partition (i.e. changing disks, tapes).
This section provides a few guidelines. However the configuration that makes best sense should be
designed as part of site preparation, after consulting with the customer's system administration staff and
the field engineering staff.
Customer data centers exhibit a wide range of configurations in terms of the preferred physical location
of the console device. (The term "console device" refers to the physical screen/keyboard/mouse that
administrators and field engineers use to access and control the server.) The Superdome server enables
many different configurations by its flexible configuration of access to the MP, and by its support for
multiple geographically distributed console devices.
Three common data center styles are:
The secure site where both the system and its console are physically secured in a small area.
The "glass room" configuration where all the systems' consoles are clustered in a location
physically near the machine room.
The geographically dispersed site, where operators administer systems from consoles in remote
offices.
These can each drive different solutions to the console access requirement.
QuickSpecs
HP 9000 Superdome Servers (PA-8600, PA-8700, PA-
HP 9000 Superdome Servers (PA-8600, PA-8700, PA-
HP 9000 Superdome Servers (PA-8600, PA-8700, PA-
HP 9000 Superdome Servers (PA-8600, PA-8700, PA-
8800 and PA-8900)
8800 and PA-8900)
8800 and PA-8900)
8800 and PA-8900)
Management Features
DA - 11721 Worldwide — Version 28 — October 23, 2009
Page 21
