Polycom SpectraLink 020 Administration Manual Download Page 1

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March 2012 Edition

1725-36033-001

Version G

SpectraLink

8000 SVP Server

SVP100, SVP020, SVP010

Administration Guide

for SIP

Summary of Contents for SpectraLink 020

Page 1: ...March 2012 Edition 1725 36033 001 Version G SpectraLink 8000 SVP Server SVP100 SVP020 SVP010 Administration Guide for SIP ...

Page 2: ... or other notices Every effort has been made to ensure that the information in this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc Notice Polycom Inc has prepared this document for use by Polycom personnel and customers The drawings an...

Page 3: ...IP 1725 36038 001 Available at http www polycom com usa en support voice wi fi wi fi html Polycom VIEW Certified Products Guide 1725 36040 001 VIEW Configuration Guide 1725 36xxx 001 where xxx indicates a number corresponding to the type of access point Available at http www polycom com support voice wi fi view_certified html Deploying Enterprise Grade Wi Fi Telephony Best Practices Guide for Depl...

Page 4: ...nday through Friday 6 a m to 6 p m Mountain time For Technical Support technicalsupport polycom com For Knowledge Base http www polycom com usa en support voice voice html For Return Material Authorization rmacoordinator polycom com Icons and Conventions This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger Note these instructions carefull...

Page 5: ...ervice 7 SpectraLink 8000 SVP Server Models 8 The Timing Function 8 Multiple SVP Servers 8 Multiple SVP Server Capacities 10 Notes on System Configuration 12 System Diagram 13 System Components 14 The Front Panel of the SVP Server 16 2 Installing the SpectraLink 8000 SVP Server 19 Required Materials 19 Locate the SVP Server 20 Install the SVP Server 20 3 Configuring the SpectraLink 8000 SVP Server...

Page 6: ...l 26 SVP Server Configuration 29 QoS Configuration 33 Change Password 35 4 Swapping Adding Deleting SVP Servers 37 Adding an SVP Server 37 Removing an SVP Server 37 SVP Server Failure 38 5 Software Maintenance 39 Software Updates 39 6 Troubleshooting via System Status Menu 41 Error Status 42 Network Status 43 Software Version 45 7 Safety Notices 47 ...

Page 7: ...as they are routed to and from an IP telephony server SpectraLink Voice Priority SVP and Quality of Service SpectraLink Voice Priority SVP is the SpectraLink quality of service QoS mechanism that is implemented in the wireless telephone and AP to enhance voice quality over the wireless network SVP gives preference to voice packets over data packets on the wireless medium increasing the probability...

Page 8: ...tus Menu section Software Version The Timing Function SVP Servers provide the connection or gateway to the IP PBX for the wireless telephones and the timing function for active calls This gateway function is distributed across the SVP Servers The number of active SVP Servers is determined dynamically Whenever SVP Servers are added to or removed from the system the distribution of the timing functi...

Page 9: ...ist of other Servers and attempt to check in elsewhere After the handset has successfully checked into the system once it never requires that the Registration Server be present unless the handset is reconfigured back to factory defaults or the entire system of SVP Servers is changed out See section Swapping Adding Deleting SVP Servers Registration Server identification The handsets identify the SV...

Page 10: ...100 active calls However since it is unlikely that all handsets will be in use at the same time the table then analyzes the number of handsets that could be installed in any given system where 10 15 or 20 of the handsets are in active calls at any one time The calculations are not linear due to the Erlang1 calculation for telephony traffic The 1 An Erlang is a unit of telecommunications traffic me...

Page 11: ...e installed handsets 10 in active calls 15 in active calls 20 in active calls 1 80 80 65 500 433 325 2 64 128 111 1000 740 555 3 60 180 160 1500 1067 800 4 58 232 211 2000 1407 1055 5 57 285 262 2500 1747 1310 6 56 336 312 3000 2080 1560 7 56 392 367 3500 2447 1835 8 55 440 415 4000 2767 2075 9 55 495 469 4500 3127 2345 10 55 550 524 5000 3493 2620 11 55 605 578 5500 3853 2890 12 54 648 621 6000 4...

Page 12: ...en the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area Please see Best Practices for Deploying Enterprise Grade Wi Fi Telephony for detailed configuration information when installing multiple SVP Server models across several different subnets IP multicast addresses are used when SpectraLink i640 and 8030 Wireless Telephones are i...

Page 13: ...ernet switch SpectraLink 8000 SVP Server Access point Wireless POS SpectraLink Wireless Telephones Access point TFTP server IP phones Optional IP gateway PSTN or PBX SpectraLink 8000 System Components Ethernet cable Phone cable SpectraLink 8000 SVP Server SpectraLink 8000 SVP Server Ethernet switch showing optional multiple SVP Servers SpectraLink Wireless Telephones SpectraLink 8000 System Integr...

Page 14: ...s 802 11 LAN APs must be positioned in all areas where wireless telephones will be used The number and placement of APs will affect the coverage area and capacity of the wireless system Typically the requirements for use of SpectraLink 8000 Wireless Telephones are similar to those of wireless data devices Contact Polycom or a certified Polycom distributor for specific information about your facili...

Page 15: ...ot impacted by each others traffic The SVP Servers the APs and their associated Ethernet switch must all be on the same side of the router SpectraLink 8000 SVP Server The SVP Server manages call network traffic as detailed in this document Administrative computer An administrative computer is required for setup and maintenance of the SVP Server This computer may be temporarily connected directly t...

Page 16: ...administration LEDs LNKOK Lit when there is a network connection ACT Lit if there is system activity COL Lit if there are network collisions NETWORK Port to wired Ethernet LAN ERROR Lit when the system has detected an error STATUS Indicate system error messages and status 1 Heartbeat indicates gateway is running 2 If active calls 3 SVP Server is locked 4 Currently unused 5 This SVP Server is the c...

Page 17: ...SpectraLink 8000 SVP Server Overview PN 1725 36033 001_G doc 17 Note that the model designation may be found on the label which is on the side of the SVP Server ...

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Page 19: ... a service person familiar with the installation of electronic equipment Do not power up the unit before it has been properly grounded to a protective earth See Grounding instructions below Required Materials The following equipment must be provided by the customer Power outlet AC adapter provided by Polycom Backboard space the SVP Server is designed to be wall mounted to plywood securely screwed ...

Page 20: ...hernet switch Install the SVP Server The SVP Server may be mounted on a rack or to a wall Mount the SVP Server on a rack The rack mount kit is designed for mounting equipment in a standard 19 inch rack and should contain the following equipment Mounting plates two for each SVP Server to be mounted Screws four rack mount screws for each SVP Server to be mounted To rack mount the SVP Server 1 Remove...

Page 21: ...t may contain leakage currents i e touch current which is cumulative when multiple units are connected together to form a system To prevent the summation of leakage currents from being present on exposed metal surfaces the following installation procedure must be followed All system units must be grounded to a protective earth by means of the grounding stud located on the rear panel Refer to the i...

Page 22: ...k labeled PWR on the SVP Server Use only the provided Class II AC Adapter with output 24V DC 1A 2 Plug the AC adapter into an 110V AC outlet to apply power to the SVP Server 3 Verify that leakage current touch current is below 250 μA rms on exposed metal surfaces 4 If leakage is excessive power off the system and re verify ground path continuity 5 The system will cycle through diagnostic testing a...

Page 23: ...onnection to the SVP Server may be done via the network using telnet It is recommended that the basic setup actions occur while the serial connection is made Connect via the serial port 1 Using a DB 9 female null modem cable connect the SVP Server to the serial port of a terminal or PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuratio...

Page 24: ...raLink Server for both local and remote administration depending on your network To connect via telnet run a telnet session to the IP address of the SVP Server Once you connect and log in the NetLink SVP II System menu displays The NetLink SVP II System Menu The main menu displays as shown here System Status Menu for viewing error messages status of operation and software code version SVP II Confi...

Page 25: ...the Network Configuration screen This is also where you may optionally establish a hostname and enter the IP address of the location of any software updates you may obtain from Polycom See Chapter 5 Software Maintenance for more information about installing software updates via TFTP Scroll to Network Configuration and select by pressing Enter A screen similar to the following appears Note the navi...

Page 26: ... SVP Server passwords must be identical DO NOT CHANGE THE PASSWORD AT THE INITIAL CONFIGURATION IF THE SendAll OPTION IS DESIRED Use the default password and change it globally if desired after a LAN connection is established for all SVP Servers If independent administration of each SVP Server is desired the passwords may be set at initial configuration The following options must be configured Con...

Page 27: ...ftware Maintenance for more information Valid source location entries are NONE disables IP Address The IP address of a network TFTP server that will be used to transfer software updates to the SVP Server DNS Server and DNS Domain These settings are used to configure Domain Name services Consult your system administrator for the correct settings These can also be set to DHCP This will cause the DHC...

Page 28: ... in WINS Syslog Server Logging may be set to either DHCP see DNS above an IP address or NONE If Syslog is set a message is sent to the syslog server when an alarm is triggered Disable Telnet service Prevents Telnet access into the SVP Server Reset the SVP Server for the change to take effect Upon reset the Telnet protocol server is not started The SVP Server must be reset in order to set the confi...

Page 29: ...the main menu scroll to SVP II Configuration and select by pressing Enter Ensure the SVP II Mode is set to NetLink IP as shown in the above screen The following options must be configured Phones per Access Point AP specifications are detailed in the Configuration Notes for each brand and type Refer to these notes when entering the number of simultaneous calls supported for your type 802 11 Rate Se...

Page 30: ...ts or SVP Servers There is no limit to the number of addresses that can be assigned but the capacity of each SVP Server is 500 wireless telephones Alias IP Addresses are not necessary in Cisco systems Enable H 323 Gatekeeper In certain H 323 protocol systems the SVP Server may function as a gatekeeper Enter Y to have the SVP Server function as the gatekeeper in the H 323 protocol environment Ether...

Page 31: ...dle handsets to other SVP Servers in the cluster Existing calls will not be interrupted and the SVP Server will become idle once all calls are ended and idle phones are transferred to another SVP Server Maintenance Lock The system automatically sets this option to Y Yes after certain maintenance activities that require reset such as changing the IP address Maintenance Lock prevents any new calls f...

Page 32: ...ted to reset all SVP Servers upon exiting this screen This is necessary if you have changed configurations on other SVP Servers by using the SendAll option The SVP Server should be reset at the end of any maintenance procedure that requires a reset either via Maintenance Lock or manually via Reset System Note that resetting the SVP Server will terminate any calls in progress See the Network Status...

Page 33: ... may be different for each traffic class listed on the screen Administration tags set the priority for telnet TFTP and other administrative traffic Administrative traffic can have the lowest priority because it does not require voice quality WT In call traffic requires voice quality and may be set to a higher priority than WT Standby traffic RTP traffic is the audio traffic to the IP PBX It requir...

Page 34: ...responding Traffic Class is set to Default and the Administration Traffic Class value is set to something other than Default Finally packets are tagged with the Default value of the corresponding Traffic Class if both the corresponding Traffic Class and the Administration Traffic Class values are set to Default The following table lists the Default values for the DSCP tags Traffic Class Default Ad...

Page 35: ...tters are allowed No dashes spaces or punctuation marks etc are allowed Select Change Password from the main menu A screen similar to the following will appear Enter the information and either select Set Password or press the S key to set the new password If you are using the Send All option as described above in Network Configuration every SVP Server must have the same password Please review that...

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Page 37: ...not active in a call will gradually be forced to reboot and check in again Any wireless telephone in a call will immediately switch to the SVP Server that should provide its timing function This switch should not be noticeable to the user since it is similar to a normal handoff between APs When the wireless telephone ends the call it will eventually be forced to reboot and check in again Only a fe...

Page 38: ...P Server in the cluster the SVP Server will tell the handset to reboot As it reboots the handset will check in with an available SVP Server and the user may then start a call Handsets registered on unlocked SVP Servers are not affected Of course if a system only has one SVP Server no calls will be possible until the removed SVP Server is replaced SVP Server Failure If an SVP Server becomes unable ...

Page 39: ...P location See the Configuration and Administration document for your vendor s IP system for more information about using TFTP Software Updates Lock the SVP Server in the SVP II Configuration screen prior to updating the software In multiple SVP Server systems all SVP Servers must be locked and upgraded at the same time Downloads for the SVP Server are available from http www polycom com usa en su...

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Page 41: ... to connect to the SVP Server and navigate to the System Status Menu Error Status Displays alarm and error message information Network Status Displays information about the Ethernet network to which the SVP Server is connected Software Versions Lists the software version for each SpectraLink component Gatekeeper Database Not used in a SIP environment Options on the System Status Menu provide a win...

Page 42: ...ble displays the list of alarms and a description of the action to take to eliminate the alarm Alarm Text Action Maximum payload usage reached Reduce usage clear alarm 2 Maximum telephone usage reached Reduce usage clear alarm Maximum access point usage reached Reduce usage clear alarm Maximum call usage reached Reduce usage clear alarm SRP audio delayed Reduce usage clear alarm SRP audio lost Red...

Page 43: ...ork problems A sample screen is displayed here Ethernet Address MAC address of the SVP Server hexadecimal System Uptime The number of days hours and minutes since the SVP Server was last reset Net The type of connection to the Ethernet switch currently utilized See SVP100 Capacity for more information Data is transmitted over SpectraLink components by proprietary technology developed by Polycom Co...

Page 44: ... packets packets transmitted errors Sum of all transmit errors heartbeat late collision repeated collision underrun carrier drop packets dropped due to insufficient memory fifo underrun occurred during transmission carrier carrier lost during transmission collisions packets deferred delayed due to collision SVP II Access Points in Use APs in use by wireless telephones either in standby or in a cal...

Page 45: ...out the version currently running on the SVP Server This information will help you determine if you are running the most recent version and will assist Polycom engineering and or customer support in troubleshooting software problems This screen also displays the model type From the System Status Menu select Software Version A sample screen is displayed here Note that the software versions on your ...

Page 46: ... provided when downloading updates Name Major Version Number Filename Table of contents 173 svp100 toc Functional code 174 zvmlinux File system 175 flashfs The major version numbers will not change but minor version numbers to the right of the decimal change with each release The minor version numbers for these three files must all match as they do in the screen example 17x 024 ...

Page 47: ...ceable parts inside Refer servicing to qualified service personnel IMPORTANT SAFETY INFORMATION Follow these general precautions while installing telephone equipment Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephon...

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