HP P24 G5 Maintenance And Service Manual Download Page 3

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Table of Contents

1 Getting started ............................................................................................................................................................... 2

Important safety information ................................................................................................................................... 2

Important service information and precautions ....................................................................................................... 2

RoHS (2002/95/EC) requirements .......................................................................................................................... 3

General descriptions ................................................................................................................................................ 3

Firmware updates .................................................................................................................................................... 3

Before returning the repaired product to the customer ............................................................................................ 3

2 Monitor features ............................................................................................................................................................ 4

Features ................................................................................................................................................................... 4

Front components .................................................................................................................................................... 5

Rear components ..................................................................................................................................................... 5

Locating the serial number and product number ..................................................................................................... 7

3 Illustrated parts catalog ................................................................................................................................................. 8

How to order parts ................................................................................................................................................... 9

4 Removal and replacement procedures ........................................................................................................................ 11

Preparation for disassembly .................................................................................................................................. 11

Rear Cover ............................................................................................................................................................ 11

Power board .......................................................................................................................................................... 14

Connector repair .................................................................................................................................................... 15

DP connector CN501 ................................................................................................................................. 16

HDMI connector CN502 ........................................................................................................................... 17

D-SUB connector CN503 .......................................................................................................................... 18

Function test ......................................................................................................................................................... 19

Support and troubleshooting ................................................................................................................................ 19

Index ..................................................................................................................................................................... 21

Summary of Contents for P24 G5

Page 1: ...Maintenance and Service Guide P24 G5 model SUMMARY This guide provides information about spare parts removal and replacement of parts diagnostic tests problem troubleshooting and more ...

Page 2: ... States and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Firs...

Page 3: ...o the customer 3 2 Monitor features 4 Features 4 Front components 5 Rear components 5 Locating the serial number and product number 7 3 Illustrated parts catalog 8 How to order parts 9 4 Removal and replacement procedures 11 Preparation for disassembly 11 Rear Cover 11 Power board 14 Connector repair 15 DP connector CN501 16 HDMI connector CN502 17 D SUB connector CN503 18 Function test 19 Support...

Page 4: ...discharge ESD Follow ESD safety procedures while handling these parts Some products contain more than one battery Do not disassemble or expose a battery to high temperatures such as throwing into fire or the battery may explode Refer to government requirements for battery recycling or disposal This information provides general service information for the monitor Adherence to the procedures and pre...

Page 5: ...n for the global electronics industry sold in the EU and other countries Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement Products launched in the market before June 2006 are not required to be compliant with RoHS parts If the original parts are not RoHS complaint the replacement parts can be non ROHS complaint If the original parts a...

Page 6: ...cable slot on the rear of the monitor for an optional security cable Cable management feature for placement of cables and cords Speakers are available on select models only Connectors VGA port select products only DisplayPort video input select products only High Definition Multimedia Interface HDMI video input USB Type C port select products only Plug and Play capability if supported by your oper...

Page 7: ...riptions Component Function 1 Power LED Indicates that the monitor is powered on 2 Power button Turns the monitor on or off NOTE Be sure that the master power switch on the monitor is in the On position to turn on the monitor Select products only Rear components To identify the components on the rear of the monitor use this illustration and table ...

Page 8: ...splayPort connector Connects a DisplayPort cable to a source device such as a computer or game console 5 HDMI port Connects the HDMI cable to a source device such as a computer or game console 6 VGA port Connects a VGA cable to a source device such as a computer or game console 4 Menu button Press to open the OSD menu 5 Security cable slot Connects an optional security cable 6 Power connector Conn...

Page 9: ...label 1 and SPEC label 2 are located on the rear of the monitor The serial number and product number are located on a Safety label You may need these numbers when contacting HP about the monitor model For worldwide models including India Barcode label Spec label ...

Page 10: ...tion and table Item Description Qty 1 DECO_BEZEL 1 2 LENS 1 3 PANEL 1 4 MIDDLE_FRAME 1 5 POWER MYLAR 1 6 POWER BOARD 1 7 MAIN FRAME 1 8 KEY BOARD 1 9 KEY 1 10 KEY_FUNCTION 1 11 KEY_POWER 1 12 stand ass y L238W Fhp1b s1 NA 1 13 BASE_ASS Y L215W Fhp1b s1 N A 1 14 COVER_VESA L238W Fhp1b s1 1 ...

Page 11: ...Component description Location Component distributor Distributor part number EC 470uF 20 25V 10x12 5000 hr 1 7A ECR1 C916 NA Contact HP Support Connectors by manufacturer Component description Location identifier Component distributor Distributer part number DisplayPort CN501 Farnell DP1RD20JQ1 JAE HDMI CN502 RS SD 47151 001 Molex D SUB CN503 tme HDL15 SL B ADAM TECH NOTE Rear cover and chassis ne...

Page 12: ...ailable for purchase from the following EU distributor EET https www eetgroup com en eu NOTE HP continually improves and changes product parts For complete and current information about supported parts for your product go to https partsurfer hp com Search aspx select your country or region and then follow the on screen instructions ...

Page 13: ...ide 2 Clean the room for disassembly 3 Identify the disassembly area 4 Check the position that the monitors are to be placed along with the number of monitors Prepare the area for material flow according to the disassembly layout 5 Be sure to have the following equipment and materials Press fixture Working table Screwdriver Knife Gloves Cleaning cloth ESD protection Scraper bar in the following di...

Page 14: ... left and right sides apart between the middle frame and rear case 3 Insert the scraper bar tool into the gap between the middle frame and rear case and then rotate The hook opens Repeat the steps 4 Disassemble Rear Cover 5 Remove the key board wire from the Interface board ...

Page 15: ...emble the key board from the Rear Cover if required 7 Remove 2 screws and disconnect the FFC cable to disassemble the main frame from panel 8 Remove 2 screws from the bracket 9 Disassemble 4 screws from the board ...

Page 16: ...oard part number is PLPCLC411GQB4 1st source or PLPCLE601KQB5 2nd source or PLPCLE481AQB1 3rd source Before removing the power board follow these steps Prepare the monitor for disassembly See Preparation for disassembly on page 11 Remove the power board 1 The HP P24 G5 power board connector position is as follows ...

Page 17: ...I and D SUB connectors The connectors are on the main board board part number CBPR1EBHPQ5 The connectors identifiers are as follows Connector Location DisplayPort CN501 HDMI CN502 D SUB CN503 Warning After unplugging the power supply the capacitance is still charged do not touch and discharge the capacitor ...

Page 18: ... quickly to avoid overheating the circuit board as soon as you confirm the steady soldering condition Keep the soldering iron tip clean and well tinned and when replacing parts A close inspection of the circuit board revealed look in good condition After repaired must connect source to each port to check Main board function is ordinary Note The requirement of professional repairers regulation by E...

Page 19: ...ce the new component on the circuit board Be sure that it matches the footprint 5 Solder the new component HDMI connector CN502 Repair the HDMI connector 1 Use a soldering iron and a de soldering pump to remove as much solder as possible from the pin 2 Use a hot air gun to melt the solder on the pins ...

Page 20: ...nt 5 Solder the new component D SUB connector CN503 Repair the D SUB connector 1 Use a soldering iron and a de soldering pump to remove as much solder as possible from the pin 2 Lift the CN503 connector from the circuit board 3 Place the new component on the circuit board Be sure that it matches the footprint 4 Solder the new component ...

Page 21: ... or DVD player D SUB test Confirm whether image displays and sound plays correctly on the monitor Computer or D SUB player Table 4 2 Solving common problems Problem Possible cause Solution Screen is blank or video is flashing Power cord is disconnected Connect the power cord Monitor is off Power the power button NOTE If pressing the Power button has no effect press and hold the power button for 10...

Page 22: ...nction is enabled Press and hold the Left button for 10 seconds to disable the OSD Lockout function Power Button Lockout is displayed The monitor s Power Button Lockout feature is enabled Press and hold the Power button for 10 seconds to unlock the power button function Monitor has trouble waking from Sleep mode DisplayPower or USB Type C inputs Set the DisplayPort hot plug detection to Always Act...

Page 23: ...ation 5 parts 8 parts ordering 9 power board removal 14 precautions 2 preparation for disassembly 11 RC removal 11 rear components 5 removal power board 14 RC 11 removal and replacement procedures 11 returning to customer 3 RoHS 2002 95 EC requirements 3 safety information 2 serial number location 7 service information 2 spare parts 8 support and troubleshooting 19 troubleshooting 19 ...

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