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5 Troubleshooting

Troubleshooting Tools

If you are having problems installing your HP NetServer, there are a number of
different tools available for troubleshooting:

•

HP NetServer Information Assistant contains the following tools:

◊◊

Troubleshooting Information

◊◊

Part Information

◊◊

List of Error Messages and Beep Error Messages

•

Navigator CD-ROM contains NetServer Utilities. At the Main Menu,
select “Access NetServer Utilities” to use the following tools:

◊◊

HP Diagnostic Assistant Utility: An easy-to-use hardware diagnostic
for system verification, burn-in, and rapid troubleshooting. The
Diagnostic Assistant is also located on a flexible disk mounted inside
your HP NetServer cabinet in a plastic pouch.

◊◊

Diskette Library: Enables you to conveniently generate any flexible
diskette available on the NetServer Navigator CD-ROM. For example,
you can create the following diskettes: BIOS Update, NOS Drivers,
and Diagnostic Assistant.

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you need to get assistance from Hewlett-Packard, refer to Appendix D for
information on service and support.

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Summary of Contents for NetServer E 45

Page 1: ...HP NetServer E 45 User Guide HP Part Number 5965 2489 Printed August 1997 ...

Page 2: ...ts are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Windows is a registered trademark of Microsoft in the U S and other countries CompuServe is a U S trademark of CompuServe Inc NetWare and IntranetWare are registered trademarks of Novell Inc SCO is a trademark of The Santa Cruz Operat...

Page 3: ... 10 Change User Preferences 10 3 HP Information Assistant 11 Information Assistant Overview 11 Using HP NetServer Information Assistant 11 Getting Help 11 Finding Information 12 Copying and Printing Information 13 Installing HP Information Assistant Software 13 Installing from the CD ROM 14 4 Accessories 15 Installing Accessories 15 Installing IDE Devices 15 Installing an Additional IDE CD ROM Dri...

Page 4: ...placement Battery 32 You Can t Start the Setup Program 33 A Specifications 35 Environment 35 Weight and Dimensions 36 Power Supply Specifications 36 B Regulatory Information 37 Notice for USA 37 FCC Radio Frequency Emissions Statements 37 CD ROM 38 Notice for Canada DOC Requirements 39 Battery 39 Notice for EU 39 Radio Frequency Emissions Warning for Accessories 39 Notice for Finland Laser Safety ...

Page 5: ...Reseller 51 On site 52 HP NetServer Limited Warranty Coverage 53 Technical Support 53 U S and Canada 54 Europe 54 Other Countries 55 Self Help Tools 55 Supplemental Warranty Service and Support 55 Software Product Limited Warranty 56 HP Software Product License Agreement 58 HP NetServer Warranty Frequently Asked Questions 60 D Service and Support 67 System Design Integration and Support 67 Informa...

Page 6: ...2 Telephone Support 73 Obtaining HP Repair and Telephone Support 73 Ordering HP Cables Drive Trays and Technical Publications 75 Telephone Ordering Information 75 Contacting HP Regional Headquarters 76 Joining CompuServe 76 Index 79 ...

Page 7: ...on again to close the drive Turn the power off wait 10 seconds and turn the power on again If the system fails to boot follow the diagnostic instructions on the screen 2 Go to the Navigator Main Menu If the language needs to be changed select Set Preferences 3 Select README File The README file contains the latest information to help you install your HP NetServer Read it carefully before beginning...

Page 8: ...oltages To remove the cover 1 Turn off the NetServer and disconnect the power cord 2 Unlock the cover To unlock the cover use the key in the key bag located on the rear of the NetServer 3 Release the latches Lift up the two release latches on the sides of the front bezel 4 Remove the NetServer cover Place your hands on the top of the cover one along each edge see Figure 1 1 While applying downward...

Page 9: ...Chapter 1 Installation Overview 3 Release Latches Cover Key lock Figure 1 1 Unlocking and Opening the NetServer ...

Page 10: ...CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components 1 Align the notched corner on the SIMM with the key on the end of the slot and insert the SIMM at a 45 degree angle as shown in Figure 1 3 2 Pivot the SIMM to the 90 degree angle until the retaining clips on both sides snap into place 3 If the cooling duct cover was removed replac...

Page 11: ...ISA Boards Install all adapter boards at this time For a list of boards HP has tested and the README file with the latest configuration information view the tested products list located on the Navigator CD ROM Boards can be identified by the shape of their connectors Figure 1 4 Connector Identification ...

Page 12: ...ver and connect the power cord 2 If you have installed ISA non Plug and Play adapter boards you must now allocate memory resources to each of these boards Refer to the Installing ISA Non Plug and Play Boards in Chapter 4 Accessories for instructions 3 Turn on the HP NetServer and monitor 4 Insert the CD ROM into the CD ROM drive now turn off power to the NetServer wait 10 seconds and turn it back ...

Page 13: ...since it leads you through the configuration process in sequence and offers you default selections An Express configuration includes the following steps Update System BIOS This step appears if Configuration Assistant detects that a newer version of the BIOS is available on the Navigator CD ROM You must update your BIOS to the new version if you want to continue in Express mode Install NOS Choose t...

Page 14: ...ere are additional configuration utilities on the CD ROM the configuration utilities are executed automatically to complete the configuration of the boards In Custom Configuration you can perform the above configuration steps in any order Select Custom if you are experienced in NetServer configuration and have a preferred sequence of steps or prefer to configure your system one component at a time...

Page 15: ...er Navigator CD ROM HP Information Assistant is included on the Navigator CD ROM Information Assistant is a tool to help you locate information about installing managing and servicing your HP NetServer HP Support Anywhere is included on the Navigator CD ROM HP Support Anywhere is for managing the many features of your HP NetServer The software is customizable and contains easy to use troubleshooti...

Page 16: ...hardware diagnostic for system verification burn in and rapid troubleshooting Diskette Library Allows you to conveniently generate any flexible diskette available on the NetServer Navigator CD ROM For example you can create the following diskettes BIOS Update NOS Drivers and Diagnostic Assistant Change User Preferences Change User Preferences lets you change the language and the system date and ti...

Page 17: ...rmation Assistant The final section describes how Information Assistant can be read or installed on other systems Using HP NetServer Information Assistant Information Assistant has many features that help you quickly find the information you need The following is a brief description of these features To understand how to use each function use the Information Assistant help system Boot the HP Netwo...

Page 18: ...c found but highlights the word or words found by the search You can use search operators such as AND OR NOT and NEAR to further narrow your search Select a topic from the Accessory and Reference Documents Reference modules are arranged by subject not by task The Reference Button list shows reference documents available for the selected product Select a Task button Each button represents a task yo...

Page 19: ...to any Windows application To print topics in Information Assistant use one of the print options on the File drop down menu You can choose to print the current topic or all of the topics in a product book With the Mark for Print command you can choose to mark either the currently displayed topic or all the topics in the group to which the current topic belongs Then use the Print Marked Topics opti...

Page 20: ...n your computer and CD ROM drive 2 Run Windows and display the Program Manager 3 Insert the HP NetServer Navigator CD ROM into the CD ROM drive 4 From Program Manager select the File menu and choose Run 5 At the command prompt type the following drive infoasst setup where drive is the letter of the CD ROM drive 6 Follow the instructions that appear on your screen In Program Manager the Setup Progr...

Page 21: ... of two 3 5 mass storage devices An IDE CD ROM drive is installed in shelf 2 below the floppy disk drive in shelf 1 IDE Jumpers Each IDE device has a jumper labeled MA master SL slave and CS cable select This three position jumper determines whether the device is to function as a master device or a slave device If you want the device to function as the master or slave device determined by which co...

Page 22: ...IDE CD ROM drive The second device connector can be used for an additional IDE CD ROM drive Whichever device is connected to the first device connector not at the end of the cable is the master and the device connected to the second device connector at the end of the cable is the slave NOTE Do not connect an IDE hard disk to the same cable that is connected to the preinstalled CD ROM drive This ma...

Page 23: ...ass storage tray from one of the empty front shelves Save the screws for reuse 7 If the CD ROM is not an HP accessory attach the mounting rails to the CD ROM with the screws provided 8 Slide the drive completely into the shelf 9 Connect the power and data cables to the rear of the drive the connectors are shaped to go in one way only See IDE Cabling for more information about which connectors to u...

Page 24: ...UTION Do not use any size screw other than inch 6 5 mm long 6 32 machine screws to attach the hard disk drive to the tray Using any other size screw may result in permanent damage to the disk drive 9 Slide the tray into the shelf with the connector sockets at the rear until the screw holes on the tray align with the holes in the chassis 10 Secure the tray to the chassis using the two screws provid...

Page 25: ... of the chassis 8 Pass the drive through the shelf with the connectors toward the NetServer front until the screw holes on the drive align with the holes in the chassis 9 Secure it to the computer using the four screws provided with the drive two screws in each side using screws other than those provided may cause damage to the device Replace the rear cooling fan CAUTION Do not use any size screw ...

Page 26: ...me resources If two boards require any of the same resources reconfigure one of the boards via switches or jumpers on the board so that the boards have different resource requirements 2 Turn on power to the HP NetServer and display monitor 3 When you see the message F2 Setup on the display monitor press the F2 function key 4 When the Setup screen is displayed use the left and right arrow keys to s...

Page 27: ...same DMA channel s Reserve DMA channels for all remaining ISA non Plug and Play boards you are installing 11 Press the Escape key to return to the ISA Non Plug and Play Boards menu 12 Use the down arrow key to select the I O Port Resources option from the menu and press the Enter key 13 Use the up and down keys to select the I O port block that corresponds to the I O port range required by the boa...

Page 28: ...s to the IRQ required for the board you are installing and press the F7 or F8 key to reserve that IRQ Reserve all IRQs needed for the board NOTE Each board must use a unique IRQ No two boards may use the same IRQ Reserve IRQs for all remaining ISA non Plug and Play boards you are installing 17 Press the Escape key several times to exit the Setup utility When the Save Changes and Exit dialog displa...

Page 29: ...stic for system verification burn in and rapid troubleshooting The Diagnostic Assistant is also located on a flexible disk mounted inside your HP NetServer cabinet in a plastic pouch Diskette Library Enables you to conveniently generate any flexible diskette available on the NetServer Navigator CD ROM For example you can create the following diskettes BIOS Update NOS Drivers and Diagnostic Assista...

Page 30: ...is plugged into a switched multiple outlet box make sure the switch on the outlet box is turned on 4 Plug a different electrical device such as a printer into the power outlet and turn it on to check if the fault is with the power supply Troubleshooting Sequence To troubleshoot an installation problem do the following First make sure that the system is configured properly Most system problems are ...

Page 31: ... NIC Remove all third party options and reinstall one at a time checking the system after each installation 3 Boot the system If the system does not function refer to the following procedures If you get an error message see the section Error Messages below 4 If the system still will not boot clear the CMOS memory and reboot see Clearing the CMOS Configuration Error Messages If you get a POST error...

Page 32: ...llowing If you have installed an accessory board check that the board is firmly seated in its slot and that any switches or jumpers on the accessory board are properly set Refer to the manuals that came with each board Check all internal cabling and connections If you have changed any switches on the system board check that they are properly set 5 Replace the cover and connect all cables 6 Turn on...

Page 33: ... or if incorrect settings made in the Setup program have made the display unreadable To clear the configuration 1 Turn off power to the NetServer and remove the cover and the cooling duct cover 2 Move switch 6 on the system board labeled Clear CMOS to the closed position 3 Turn on power to the NetServer A message displays indicating that the configuration has been cleared 4 Turn off power to the N...

Page 34: ... is securely plugged into the SCSI controller board Check that the boot device is enabled in the Start up center under the Security menu of the Setup program If the problem persists contact your HP support organization Verify that the boot device has an operating system installed Monitor type does not match CMOS Run SETUP Press F2 to run the Setup utility then choose the Exit option and save the c...

Page 35: ...t Work NOTE If the NetServer has a large amount of memory installed it may take 30 seconds for the first screen to display 1 If nothing is displayed on the screen but the computer starts and the keyboard disk drives and other peripheral devices seem to operate properly Check that the monitor is plugged in and power is turned on Check that the brightness and contrast controls of the display are pro...

Page 36: ...use are connected to the correct sockets Refer to the I O panel label on the rear panel of the NetServer 2 Check that the mouse is correctly defined in the Windows Control Panel 3 Clean the mouse ball and rollers using a lint free cloth The CD ROM Drive Does Not Work 1 Check that a CD is inserted in the drive 2 Check that the power and data cables are correctly connected to the device 3 Check that...

Page 37: ... program 3 Enter the Administrator password then access the Setup program menu 4 From the User Password menu select Set User Password option 5 Set the User password Enter the Administrator password as the old password This will replace the old forgotten password 6 Choose the Exit option and save the changes to save the new password Administrator Password If you have forgotten the Administrator pas...

Page 38: ...your HP NetServer repeatedly loses its configuration or the CPU clock stops you should replace the battery or install an external battery an external battery with a 5 year lifespan is available from HP order 1420 0513 from your authorized reseller WARNING There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn the old bat...

Page 39: ... completely Make sure that the retaining clip is in place and holds the battery firmly 5 Replace the cooling duct cover and the NetServer cover You Can t Start the Setup Program This may be due to the copy of the NetServer s configuration in memory being corrupted by a program in which case you will need to erase this bad configuration See Clearing the CMOS Configuration ...

Page 40: ......

Page 41: ...orage devices that you are using Environment Temperature Operating 5 to 35 C 41 to 95 F Non operating 40 to 70 C 40 to 158 F Humidity noncondensing Operating 20 to 80 relative humidity Non operating 8 to 90 relative humidity Altitude Operating 3 046 m 10 000 ft Non operating 12 200 m 40 000 ft Maximum Air Conditioning Load Less than 430 KCal 1700 BTU Minimum Clearance Front 1 m 39 inches Sides 5 c...

Page 42: ... System footprint 0 08 m2 0 9 ft2 Keyboard Height 35 mm 1 4 in Width 467 mm 18 4 in Depth 198 mm 7 8 in Weight 1 9 kg 4 2 lb Cable Length Keyboard cable 2 m 6 6 ft Power Supply Power input and output specifications Power supply input voltage 100 to 127 VAC 5 A at 50 60 Hz 200 to 240 VAC 2 85 A at 50 60 Hz Manual switching between 115 and 230 V Power supply output 200 W continuous maximum 224 W pea...

Page 43: ...relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Hewlett Packard s system certification tests were conducted with HP supported peripheral devices and HP shielded cables such as...

Page 44: ...expose the unit to rain or moisture To avoid electrical shock do not open the cabinet Refer servicing to qualified personnel only CD ROM Laser Safety Statements CAUTION This CD ROM mass storage system contains a laser system and is classified as a Class 1 Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance standard according to the Radiation Control for Hea...

Page 45: ...to the manufacturer s instructions AVERTISSEMENT Il y a danger d explosion s il y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du même type ou d un type équivalent recommandé par le constructeur Mettre au rebut les batteries usagées conformément aux instructions du fabricant Notice for EU Radio Frequency Emissions Warning for Accessories This product has been foun...

Page 46: ...ett Packard peripherals 2 Models were configured with a network interface board and shielded twisted pair data cable 3 The product complies with Part 15 of the FCC rules Operation is subject to the following two conditions This device may not cause harmful interference and This device must accept any interference received including interference that may cause undesired operation The product herewi...

Page 47: ...aisesti Notice for Germany Noise Declaration and Ergonomics LpA 45 dB A am Arbeitsplatz operator position normaler Betrieb normal position nach DIN 45635 T 19 per ISO 7779 This product has not been evaluated for compliance with the ZH1 618 ergonomic requirements Laser Safety Statement VORSICHT Diese Gerät enthält ein Laser System und ist als LASER PRODUKT DER KLASSE 1 klassifiziert Für den richtig...

Page 48: ...f the drive Bei diesem CD ROM Laufwerk CDU56S handelt es sich um ein Laser Produkt der Klasse 1 Ein entsprechender Aufkelber mit der Beschriftung LASER KLASSE 1 PRODUKT befindet sich der Obersiete des Geräts Notice for Japan VCCI Statement HP NetServer E 45 Translation This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Int...

Page 49: ...alisco Montemorelos No 299 Fracc Loma Bonita 45060 Tel 669 95 00 Monterrey Nvo León Calz Del Valle O No 409 4º Piso Col Del Valle Garza García 76030 Tel 378 42 40 México D F Prolongación Reforma No 470 Col Lomas de Sta Fe 01210 Delegación Alvaro Obregón Tel 326 46 00 Garantiza este producto por el término de treinta y seis meses en todas sus partes y mano de obra contra cualquier defecto de fabric...

Page 50: ...umplimiento serán cubiertos por Hewlett Packard de México S A de C V 3 Tiempo de Reparación El tiempo de reparación en ningún caso será mayor a treinta días contados a partir de la recepción del producto en cualquiera de los sitios en donde pueda hacerse efectiva la garantía 4 Limitaciones Esta garantía no es válida en los siguientes casos A Cuando el producto ha sido utilizado en condiciones dist...

Page 51: ...o de que la presente garantía se extraviara el consumidor puede recurrir a su proveedor para que se le expida otra póliza de garantía previa presentación de la nota de compra o factura respectiva Notice for UK General Approval The HP NetServer E45 are approved under approval number NS G 1234 J 100003 for indirect connection to Public Telecommunication Systems in the UK ...

Page 52: ......

Page 53: ...eplacement parts assume the remaining warranty of the parts they replace Replacement parts are new or equivalent to new When service involves the exchange of an HP NetServer or a part all removed parts in their entirety become the property of HP and must be returned to HP The replacement part becomes Customer s property HP or Reseller will restore the warranted hardware product to factory original...

Page 54: ...gher performance capacity or increased capability and is listed as a product in HP s Corporate Price List Upon installation inside an HP NetServer the HP NetServer Hardware Accessory carries a one year Return to HP warranty or the remainder of the warranty period for the original HP NetServer in which it is installed whichever is longer Should HP or Reseller be unable to repair or replace the hard...

Page 55: ...ct to this product Any implied warranty or merchantability or fitness is limited to the one year duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not apply to you This warranty gives you specific legal rights You may also have other rights that vary from state to state or province to p...

Page 56: ...tServer s system administrator available for consultation with HP or Reseller b Running HP supplied configuration and diagnostics programs or following the problem determination problem analysis and service request procedures that HP or Reseller provides c Securing all proprietary and confidential information d Securing all programs and data e Maintaining a procedure external to the products for r...

Page 57: ...ce To obtain warranty service Customer must contact HP or Reseller The customer must be prepared to provide the product model number and serial number and may be required to provide dated proof of purchase Depending on the product warranty repair or replacement may be provided at HP or Reseller s sole discretion at Customer s location or On site by the Return to HP Reseller process or by use of th...

Page 58: ...stacles undeveloped roads or unsuitable public transportation prohibit routine travel service is provided on a negotiated basis at extra charge Travel restrictions and response time for Reseller is defined by the participating reseller On site service is limited to products that remain in the country of original Customer purchase from HP or Reseller Outside the country of original purchase on site...

Page 59: ...ces of On site coverage HP may provide a Customer Replacement Part in lieu of on site services 2 HP NetServer Hardware Accessories purchased separately after the initial server purchase carry the longer of a one year Return to HP Reseller warranty or the remaining warranty of the original HP NetServer in which it is installed Technical Support During the warranty period telephone technical support...

Page 60: ...on boards or hardware Third party hardware or software Operating system type and revision level U S and Canada For hardware service and telephone support contact either A participating Reseller or HP Customer Support Center Colorado 970 635 1000 Europe For hardware service and telephone support contact either A participating Reseller or HP Customer Support Center Netherlands Austria 0660 6386 Belg...

Page 61: ...24 hours a day 7 days a week More detailed information regarding these tools may be obtained at HP s home page on the Internet World Wide Web Bulletin Board Service 1 208 344 1691 Internet World Wide Web http www hp com 80 netserver support news_main html Internet FTP Server ftp ftp hp com pub servers HP Forum on CompuServe GO HPPC Fax Retrieval System 800 333 1917 U S 208 344 4809 outside U S Aud...

Page 62: ... warrant that the software will be uninterrupted or error free In the event that this software product fails to execute its programming instructions during the warranty period Customer s remedy shall be a refund or repair Should HP be unable to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and all...

Page 63: ...es do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Obtaining Warranty Service Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner s manual or service booklet Consumer transactions in Australia and the United Kingdom The disclaimers and limitations above s...

Page 64: ...ware You must reproduce all copyright notices in the original Software on all copies or adaptations You may not copy the Software onto any public network If your Computer was shipped with a Recovery CD i the Recovery CD and or Support Utility software may be used only for restoring the hard disk of the HP computer system with which the Recovery CD originally was provided and ii if separate EULA s ...

Page 65: ...hts The Software and any accompanying documentation have been developed entirely at private expense They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as a commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalen...

Page 66: ...y at some later date If the HP NetServer Hardware Accessory was purchased with the server then the accessory can take on the warranty of the server except as noted in the warranty statement If the accessory was purchased after the initial server purchase then the accessory has a one year Return to HP Reseller warranty OR assumes the remaining warranty of the original HP NetServer in which it is in...

Page 67: ...l wear Damage from misuse abuse or neglect Damage from use outside the product s usage or storage parameters Damage from use of parts not manufactured or sold by HP Damage from modification or incorporation into other products Damage from repair or replacement of warranted parts by other than HP or an Authorized Service Provider Damage to or loss of any programs data or removable storage media Q H...

Page 68: ...ivers or BIOS eligible for on site warranty service A Product upgrades such as new revisions of drivers or BIOS are not eligible for on site services under warranty Self help tools described later in this document are available for you to download drivers at the recommendation of HP or your reseller support representative If you need professional services to assist you with upgrades contact your r...

Page 69: ...n with HP or your reseller support representative and b Run HP supplied configuration and diagnostics programs or follow the problem determination problem analysis and service request procedures that HP or your reseller support representative provides c In many cases your problem can be resolved over the telephone or the problem can be further isolated so that the correct parts are identified if o...

Page 70: ...the new owner A No the warranty only applies to the original owner Q How do I obtain technical support A During the warranty period telephone technical support is available to assist with setup configuration startup and troubleshooting of your hardware product For a listing of support telephone numbers and other support services see Appendix D Service and Support in this User Guide Q What informat...

Page 71: ...help tools are available that enable you to obtain technical information download product updates or participate in interactive forums with other HP NetServer customers These tools are available for you to use 24 hours a day 7 days a week More detailed information regarding these tools may be obtained at the HP home page on the Internet World Wide Web Bulletin Board Service 1 208 344 1691 Internet...

Page 72: ......

Page 73: ...ems department is normally backed by a Response Center telephone support contract from HP If you have designed and configured the system yourself you are filling the role of reseller consultant or information systems department yourself and you must work with the different hardware and software manufacturers to obtain assistance Refer to each manufacturer s documentation for information on obtaini...

Page 74: ... HP s Regional Headquarters Joining CompuServe HP NetServer Navigator Release History and Status Report To ensure that you have the latest versions of the software obtain the current Navigator CD ROM release history The release history is updated for each new release of the CD ROM The release history briefly describes the following for each release Major changes to the Navigator CD ROM that were m...

Page 75: ...erver support news_main html Internet FTP ftp ftp hp com pub servers logon anonymous password your e mail address cd nsnavcd get 6005 txt BBS Call 208 344 1691 download document 6005 txt from the NSNAVCD library CompuServe GO HPPC download document 6005 txt from the NetServer library Fax Call HP s fax system at 1 800 333 1917 Outside the U S and Canada call 1 208 344 4809 from your fax machine Req...

Page 76: ...stant It is also installable from the Navigator CD ROM for information retrieval from any PC running Microsoft Windows 3 1 Windows for Workgroups 3 11 or Windows NT The HP NetServer Information Assistant uses advanced hypertext techniques to make the information easily accessible For subscription information on the Navigator CD ROM obtain ordering instructions from the library at the HPPC forum on...

Page 77: ...or Banyan IBM OS 2 Intel HP Peripherals Lotus Microsoft Windows NT Novell Oracle SCO and Sybase See Joining CompuServe at the end of this appendix to open a CompuServe account with a free introductory membership and free usage credit World Wide Web and Internet FTP HP has a home page on the Internet World Wide Web specifically for the HP NetServer http www hp com 80 netserver support news_main htm...

Page 78: ...uest an index of available documents After you have made your choice you are instructed to press START on your fax machine and hang up the handset The telephone connection is maintained and used to send the fax to your machine Call again from your fax machine to select the documents that you want transmitted to you If you are using a fax modem instead of a fax machine this process works only if yo...

Page 79: ...l areas such as cabling non HP hardware or multiple operating system environments is available from Hewlett Packard resellers or consultants at additional charge For example HP offers LAN Support Service or Comprehensive Network Support Service with a 7 day 24 hour option for network operating systems and multi vendor hardware Contact your local HP office for details Obtaining HP Repair and Teleph...

Page 80: ... Service Authorized HP Personal Computer Reseller or HP Customer Support Center Netherlands Austria 0660 6386 Belgium Dutch 02 626 8806 Belgium French 02 626 8807 Denmark 3929 4099 Finland 02 03 47 288 France 01 43 62 3434 Germany 0180 525 8143 Ireland 01 662 5525 Italy 02 2 641 0350 Netherlands 020 6068751 Norway 22 11 6299 Portugal 01 441 7199 Spain 902 321 123 Sweden 08 619 2170 Switzerland 084...

Page 81: ... Navigator CD ROM Telephone Ordering Information U S To identify a part or manual automated fax 800 333 1917 voice 916 783 0804 To order with a credit card 800 227 8164 Canada Call 800 387 3154 Also available for part or manual identification automated fax 800 333 1917 voice 916 783 0804 Latin America Call your local HP office or 305 267 4220 Miami Also available for part or manual identification ...

Page 82: ...ett Packard S A 150 route du Nant d Avril 1217 Meyrin 2 Geneva Switzerland Phone 41 22 780 8111 Fax 41 22 780 8542 Joining CompuServe To open a CompuServe account or to obtain information on access numbers and charges in your country you can purchase a CompuServe startup kit at a computer software reseller or you can contact CompuServe directly Mention Representative 133 to receive a free introduc...

Page 83: ...rael CompuServe Israel Trendline Info Comm Tel Aviv Japan NIFTY Corporation Tokyo Mexico CompuServe Mexico Infoacces S A de C V Mexico City South Africa CompuServe Africa Lynnwood Ridge South Korea ATEL Co Seoul Taiwan TTN Serve Taiwan Telecomm Taipei United Kingdom CompuServe Ltd Bristol Venezuela CompuServe C A Venezuela Caracas From elsewhere call CompuServe in the U S at 614 529 1349 Fax 614 5...

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Page 85: ...ng replacing 1 unlocking 1 D data cable 17 18 19 display troubleshooting 29 E environmental specifications 35 error messages 25 27 28 F FAX help systems 72 forgotten password s 31 G getting help 67 H hard disk drive IDE 18 installing 17 18 troubleshooting 30 hardware problems 29 hardware repair warranty information for 47 help CompuServe 70 76 FAX systems for 72 from Hewlett Packard 76 HP PC suppo...

Page 86: ...status report 68 Subscription Service 69 Support Anywhere 9 utilities 9 P password setting 31 power cable 17 18 19 power on system hardware test 27 28 problems battery 32 CD ROM drive 30 keyboard 30 mouse 30 password s 31 R README file 1 7 regulatory information 37 removing the cover 1 S Setup program 33 software support for 67 specifications 35 support BBS 71 FAX 72 Internet 71 release history 68...

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