HP NetServer E 45, User Manual

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Appendix D Service and Support
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The most convenient way to keep up-to-date is to visit the HPPC forum on
CompuServe regularly. Issues of HP NetServer Support News are posted in the
forum as they come out—part of the ongoing seminar on HP NetServer systems.
Telephone Support
During the warranty period, telephone technical support is available to assist you
with setup, configuration, startup, and troubleshooting of your HP hardware
product.
Telephone support is generally available from the manufacturers and resellers of
the various non-HP hardware and software components. Refer to the product
documentation or your reseller for additional information.
Assistance with additional functions such as system design, operating system
upgrades, or performance optimization—and assistance with other technical
areas, such as cabling, non-HP hardware, or multiple operating system
environments—is available from Hewlett-Packard, resellers, or consultants at
additional charge. For example, HP offers LAN Support Service, or
Comprehensive Network Support Service with a 7-day, 24-hour option for
network operating systems and multi-vendor hardware. Contact your local HP
office for details.
Obtaining HP Repair and Telephone Support
Appendix C, “Warranty and Software License” gives details of the hardware
warranty—including which HP products are covered, travel limitations, charges
for non-HP-caused service calls, etc.
Please refer to Chapter 5 “Troubleshooting” for the steps to follow before calling
for service.
Prior to calling for support, record this information:
•
Product model name and number
•
Product serial number
•
Applicable error messages from system or diagnostics
•
Applicable hardware driver revision levels
•
Add-on boards or hardware installed
•
Third-party hardware or software
•
Operating system type and revision level