HP LX195 - MediaSmart Server - 1 GB RAM, User Manual

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Troubleshooting & FAQs
147
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The Server may not have refreshed yet
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Accounts may not match or guest account disabled
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Guest account disabled
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Media Type is not Enabled for Collection
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Home Computer is not Included as a Scanned Computer
No music/media in library
Add music to library.
Also look at the following sections for more troubleshooting ideas:
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The aggregation application that runs on the client is not running or is failing
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The aggregation application may not be accessing the desired material on the
client side
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The server may be down or unreachable
The aggregation application that runs on the client is not running or is failing
At a lower level, this could also have several causes. The most likely one is that there is a
problem running the automatically scheduled aggregation task. The user can browse to
the list of scheduled tasks, turn on view hidden tasks, and look for a task called
MediaAggregator.txt. Located at "C:\Documents and Settings\<user>\Local
Settings\Application Data\Hewlett-Packard\HP MediaSmart Server"
If this task does not exist, then there has been a problem setting up the task and they
should probably log out and log in again. This should cause a startup task to run (normal
installation sets this up for all users). If the task exists, the user can see when it last ran,
which indicates whether it ran recently enough to pick up the changes. You can check
how often the aggregation is configured to run. You can also select the task and manually
run it.
The scheduling, as mentioned above, can be a problem if the user has just changed to a
more frequent setting, but the next scheduled run (according to the old setting) is well in
the future. The changed setting won't be picked up until it runs next in the schedule, or
the user logs out and in again, or until the user manually runs the task.
Other likely failures are covered below, like being unable to reach the server and unable
to read the configuration file.
Also, if no user is logged in to the networked computer, the aggregation client won't run.
In these cases, look at the music share to see if the content appears there.
The aggregation application may not be accessing the desired music on the client side
The iTunes aggregator runs with the permissions of the logged on user, if the material to
be aggregated is in a folder that the user doesn't have permission to access, then that
folder's contents can't be aggregated when this user is logged in.
The server may be down or unreachable
If the network computer cannot access the shares or the console on the server, the server
may be down, so aggregation cannot occur.