HP LASERJET ENTERPRISE 500, Reference

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File to E-mail utility
The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an e-
mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the computer,
but does not interact with the product.
The tool is included on the installer CD, but is not copied to the computer during the software
installation. HP Customer Support can also send the utility by e-mail or by posting it to an HP Web site.
The tool is compatible with Windows XP, Windows Vista, and Win 7.
The File to E-mail utility runs with any MAPI-compliant e-mail applications. It does not run with Web-
based e-mail services such as Yahoo, Hotmail, or AOL.
Depending on the speed of the computer, it might take a few minutes for the utility to gather the log
files and attach them to an e-mail message.
The File to E-mail utility consists of two files that are located in the util folder on the product printing-
system software CD:
●
<CD-ROM drive>Utilities\FileToEmail.exe
●
<CD-ROM drive>Utilities\FileToEmail.ini
To use the File to E-mail utility, copy these files to the desktop, navigate to them in Explorer, and double-
click
FileToEmail.exe
to open the utility. The utility generates files, opens an e-mail message, and
attaches the files so that you can send them to the system administrator.
If the File to E-mail utility is not successful for any reason (for instance, if you cancel the new message or
you are using Web-based e-mail software), all the files are copied to a folder on the desktop that is
named HpCCC, possibly with strings of zeros attached to the end. You can zip these files and e-mail
them separately.
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