HP LaserJet 1020 User Manual Download Page 75

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Maintenance and

Troubleshooting

The procedures and information in this chapter will allow you to maintain

your HP Fax and troubleshoot problems you may encounter. This chapter

also includes:
• Cleaning print cartridges
• Changing print cartridges
• Printing faxes stored in memory
• Messages
• Troubleshooting

All manuals and user guides at all-guides.com

Summary of Contents for LaserJet 1020

Page 1: ...ution Contrast 2 3 4 5 6 Error 7 8 9 10 FAX COPY MIC Options Volume Speed Dial Flash Mute Redial Pause Speaker Phone Caller ID List Skip Replay Play Record Erase Messages Cancel Enter Menu PHONE MENU Answering Machine TAM hp fax 1020 User Guide hp fax 1020 series All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 2: ...amps Postage stamps Food stamps Checks or drafts drawn on Governmental agencies Paper currency traveler s checks or money orders Certificates of deposit Copyrighted works Safety Information WARNING To prevent fire or shock hazard do not expose this product to any type of moisture Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock WAR...

Page 3: ...ude more detailed instructions RDGLQJ SDSHU page Q 2 6HWWLQJ WKH SDSHU VL H page Q 3 6HQGLQJ D ID page Q 4 5HFHLYLQJ D ID page Q 5 0DNLQJ D FRS page Q 6 0DNLQJ WHOHSKRQH FDOOV page Q 6 5HFHLYLQJ WHOHSKRQH FDOOV page Q 7 8VLQJ WKH DQVZHULQJ PDFKLQH page Q 8 All manuals and user guides at all guides com ...

Page 4: ...f paper If necessary VTXHH H and move the media guides until they touch the paper a Squeeze and move the right media guide until it is set to the correct paper size LTR LGL or A4 b Squeeze and move the left media guide until it is touching the edge of the paper 3 Push the paper tray cover back into place media guides All manuals and user guides at all guides com ...

Page 5: ...Changing the Country and Language on page 55 To change to a different paper size 1 Press Menu 1 Fax Functions will display 2 Press 4 4 Basic Setup will display 3 Press Enter 1 Date Time will display 4 Press 7 7 Paper Size will display 5 Press Enter The default paper size for your country will display 6 Use the arrow buttons to scroll to the new paper size and press Enter The options are Letter A4 ...

Page 6: ...can ensure all the pages are scanned properly before dialing Standard faxing 1 Place the document up to 20 pages to be sent face down in the document tray 2 Dial the number by using one of these methods Entering the number and pressing Start Copy Pressing a One Touch button Pressing the Speed Dial button entering a speed dial code and pressing Start Copy See Using Speed Dialing and Broadcasting on...

Page 7: ...eceiving a fax How faxes are received depends on how the Answer Mode is set TEL Answer Mode If the Answer Mode is set to TEL you must manually receive faxes 1 Answer the telephone 2 If you hear fax tones press the Start Copy button 3 Once you hear fax tones from both machines this may take several seconds you may hang up the telephone FAX or TAM FAX Answer Mode If the Answer Mode is set to FAX or ...

Page 8: ...es you must enter the leading 0 for example for 3 copies enter 03 Making telephone calls 1 Pick up the handset or press Speaker Phone 2 Dial the number by using one of these methods Entering the number Pressing a One Touch button Pressing the Speed Dial button entering a speed dial code and pressing Start Copy Note One touch buttons and speed dial codes must have been previously programmed See Usi...

Page 9: ...Start Copy to receive the fax The new fax will print after the previous fax has finished printing If the telephone continues to ring after you lift the handset the fax is busy To answer the telephone halt the current activity by pressing the Stop or Cancel button Mute Speaker Phone Redial Pause MIC Options Volume Speed Dial Mute Redial Pause Speaker Phone Skip Replay Play Record Erase Messages Can...

Page 10: ...ax reception make your OGM as short as possible however it must be at least 2 seconds long 3 Press the Answer Mode button on the front panel until TAM FAX is lit 4 To play received messages press the Play button Tip To change your OGM simply re record it Tip If you pick up an extension phone while the HP Fax is playing the OGM or recording a message pressing then on the extension phone will turn o...

Page 11: ...ng an External Answering Machine 15 Using Caller ID U S and Canada only 15 Turning on Caller ID 15 Printing a list of calls 16 8VLQJ 6SHHG LDOLQJ DQG URDGFDVWLQJ Setting up Speed Dials and One Touch Buttons 17 Programming speed dials 18 Dialing a Programmed Number 19 Dialing with One Touch buttons 20 Dialing with Speed Dial codes 20 Sending a Fax to Several People 20 Creating the broadcast list 20...

Page 12: ...lishing your PIN code 30 Retrieving messages 31 D XQFWLRQV Receiving Faxes 33 Fax polling 33 Sending a Fax 34 Standard method 34 Scan Fax 35 Sending a fax to multiple numbers 37 Sending your fax at a later time 38 Fax Settings 39 Contrast 39 Resolution 40 Fax reduction 42 Printing Reports 43 Fax Forwarding 45 RS XQFWLRQV Making Copies 47 Changing Copy Contrast and Resolution 47 Reducing Copies 48 ...

Page 13: ...60 0DLQWHQDQFH DQG 7URXEOHVKRRWLQJ Cleaning the Print Cartridge 62 Changing Print Cartridges 62 Printing Faxes Stored in Memory 63 Messages on the Display and Error Log 64 Troubleshooting 66 Clearing Paper Jams 68 Clearing document jams 68 Clearing paper jams 69 6SHFLILFDWLRQV DQG 5HJXODWRU Paper Types and Sizes 71 Print Cartridge 71 Product Specifications 72 Regulatory Information 74 Use Hewlett ...

Page 14: ...hp fax 1020 series iv All manuals and user guides at all guides com ...

Page 15: ...Skip Replay Play Record Erase Messages Cancel Enter Menu PHONE MENU Answering Machine TAM hp fax 1020 1 Scan Fax Stop Start Copy Resolution Contrast 2 3 4 5 6 Erro 7 8 9 10 FAX COPY One touch buttons Used to dial the first 10 programmed speed dials Scans all pages before sending the fax Stops a fax or cancels the activity in progress Sets the resolution for sending a fax or making a copy Adjusts t...

Page 16: ...swering Machine TAM hp fax 1020 These buttons operate the telephone answering machine These buttons are used to enter the menu make a selection and cancel a selection These buttons are used to scroll through menu options and to change the volume Used to switch between telephone functions such as call waiting Contact your local telephone company for information Used to dial programmed speed dial nu...

Page 17: ...olution Fine Default 5 Copy Reduction 100 Default 6 Copy Collation Off Default 7 Paper Size Letter or A4 or Legal 1 TAM FAX Ring Toll Saver Default 2 FAX Ring Fax Ring On Default Fax Ring Count 02 Default 3 Answer Pattern All Rings Default 4 Ring Volume Soft Default 5 Beep Sounds On Default 1 Message Length 60sec Default 2 Call Screening On Default 3 PIN Code 1 Scan Fax 2 FAX Reduction 92 Default ...

Page 18: ... the Cancel button to back up a level in the menu Press the Cancel button repeatedly to exit the menus DPSOH To change the default Resolution setting to Standard you would take the following steps 1 Press the Menu button 1 Fax Functions will display 2 Press 4 4 Basic Setup will display 3 Press Enter 1 Date Time will display 4 Press 4 4 Resolution will display MIC Options Volume Speed Dial Mute Red...

Page 19: ...ur country Tip If the date format seems unfamiliar check that your country is selected under the Advanced Functions menu 7LPH The unit will ask you for the time If your country normally uses a 12 hour clock you will be asked to choose am or pm 7H W To enter text press the telephone keypad numbers repeatedly to scroll through the letters When the correct letter appears wait for the cursor to move t...

Page 20: ...ause is entered 7H W DQG 1XPEHU HQJWKV Each entry where you enter text or numbers has a maximum number of characters WHP 1XPEHU RI KDUDFWHUV Fax Header Name 20 Fax Header Telephone Number 20 Speed Dial List Name 20 Speed Dial Telephone Number 32 Broadcast Dial Telephone Number 32 Fax Forward Telephone Number 32 Scan Fax Telephone Number 200 Send Fax Later Telephone Number 32 Poll to Receive Teleph...

Page 21: ... Fax machine with few or no voice calls See FAX on page 8 Telephone and fax machine using the internal answering machine See TAM FAX on page 8 Using Distinctive Ring service to set up a separate telephone number for your fax See Using Answer Pattern Distinctive Ring Pattern on page 12 As a fax machine with an external answering machine See Using an External Answering Machine on page 15 All manuals...

Page 22: ... going to the answering machine if you are unable to take the call See Setting the TAM FAX Ring on page 8 to set up the answering machine FAX Select this setting to have the product answer as a fax machine You can pick up voice calls if you answer the telephone before the fax does See Setting the FAX Ring on page 10 to finish setting up your HP Fax Note The internal answering machine will not work...

Page 23: ...tions are 1 through 6 and Toll Saver Toll Saver is the default 7ROO 6DYHU Toll Saver allows you to save on telephone charges The telephone will ring 4 times before the answering machine answers unless there are new messages If there are new messages the telephone will only ring 2 times This function allows you to hang up before the machine answers when there are no new messages to be heard 6 Press...

Page 24: ... audibly when a call is received the number of rings before the fax machine answers 1 Press Menu 1 Fax Functions will display 2 Press 5 5 Rings Volume will display 3 Press Enter 1 TAM FAX Ring will display 4 Press 2 2 FAX Ring will display 5 Press Enter Fax Ring will display 6 Press Enter On will display 7 Use the arrow buttons to choose whether you want the unit to ring audibly when a call is rec...

Page 25: ...will display 2 will display 9 Use the arrow buttons to choose the number of rings before the fax machine answers 1 through 9 are the options 2 is the default 10 Press Enter 11 Press Cancel repeatedly to exit the menu All manuals and user guides at all guides com ...

Page 26: ...ng machine will pick up after 12 rings Example You have a single telephone line and answer mode is set to TAM FAX The telephone company has given you two telephone numbers One number will produce a Single Ring and one will produce a Double Ring pattern when called You decide to use the number that produces a Double Ring for faxes Set the HP Fax Answer Pattern to Double Ring QFRPLQJ 5LQJ QVZHU 0RGH...

Page 27: ...lay 2 Press 5 5 Rings Volume will display 3 Press Enter 1 TAM FAX Ring will display 4 Press 3 3 Answer Pattern will display 5 Press Enter 6 Use the arrow buttons to choose the ring pattern that you want the unit to answer as a fax only and press Enter The options are All Rings default Single Rings Double Rings Triple Rings Double Triple Note If you do not have Distinctive Ring service make sure th...

Page 28: ...ct will display 6 Press Enter Off will display 7 Use the arrow buttons to select the new setting you want and press Enter Options are 5 to 15 seconds and Off Off is the default 8 Press the Cancel repeatedly to exit the menu Important Turn Silent Detect Off after you have received your fax QVZHU 0RGH 6LOHQW HWHFW FAX Silent faxes will be automatically received This setting is unneeded TAM FAX Set S...

Page 29: ...machine has answered and will receive a fax if fax tones are heard Your answering machine may record the fax tones Using Caller ID U S and Canada only Important This feature is available only on products sold in the U S and Canada If you subscribe to Caller ID through your local telephone company you can set your fax machine to display the number or name of the caller when the call is received In ...

Page 30: ...o exit the menu Printing a list of calls There are two methods of printing a list of calls by Caller ID URQW SDQHO Press the Caller ID List button on the front panel to print a list of the last 10 calls 3ULQW 5HSRUW PHQX You can also print the Caller ID List from the Print Report menu See Printing Reports on page 43 All manuals and user guides at all guides com ...

Page 31: ...le Setting up Speed Dials and One Touch Buttons You can program frequently called numbers into your fax machine Each speed dial code can be programmed with both a telephone number and a fax number The first 10 Speed Dial numbers are assigned to the One Touch buttons Speed Dials can be dialed by pressing the One Touch button or entering the Speed Dial code If no document is loaded pressing a One To...

Page 32: ...ough the list 5 Press Enter 6 Enter the name of the person up to 20 characters and press Enter See Entering dates times text and telephone numbers on page 5 7 Enter the fax number of the person and press Enter 8 Enter the telephone number of the person and press Enter 9 Repeat Steps 2 7 to enter another Speed Dial Code 10 Press Cancel repeatedly to exit the menus Tip Either the fax number or telep...

Page 33: ...nter 4 Enter the new information and press Enter after each step 5 Press Cancel repeatedly to exit the menus Dialing a Programmed Number Whether the One Touch buttons and speed dial codes dial telephone or fax numbers depends on whether or not a document is loaded for faxing One Touch button pressed Speed dial code entered Is a document inserted Dials fax number Dials telephone number Yes No All m...

Page 34: ...ter Sending a Fax to Several People You can use the Broadcast List to send a fax to a distribution list of up to 30 locations First you must create the Broadcast List Then you can send a fax to the distribution list Creating the broadcast list 1 Press Menu 1 Fax Functions will display 2 Press 3 3 Set Speed Dial will display Cancel Menu Enter Options Volume Peel off the protective film before tryin...

Page 35: ... For number 3 enter 03 7 Enter the fax number and press Enter 8 Repeat Steps 2 7 for each person on the list 9 Press Cancel repeatedly to exit the menus To print the Broadcast List go to Print Reports and print report 4 See Printing Reports on page 43 Note You cannot delete the entire Broadcast List at once You can delete individual entries using 3 Delete Entry under Set Speed Dials See Deleting a...

Page 36: ...e in the machine before you select Broadcasting 2 Press Menu 1 Fax Functions will display 3 Press Enter 1 Send Fax Later will display 4 Press 2 2 Broadcasting will display 5 Press Enter Cancel will display 6 Use the right arrow button to scroll to Send Now then press Enter The fax will be transmitted to everyone in the Broadcast List Cancel Menu Enter Options Volume All manuals and user guides at ...

Page 37: ...ed Dial will display 3 Press Enter 1 Speed Dial will display 4 Press 3 3 Delete Entry will display 5 Press Enter Speed Dial will display 6 Use the arrow buttons to choose between Speed Dial and Broadcast 7 Press Enter 8 Entry 01 will display 9 Enter the number of the entry you want to delete and press Enter 10 Press Cancel repeatedly to exit the menus All manuals and user guides at all guides com ...

Page 38: ...ess Menu 1 Fax Functions will display 2 Press 3 3 Set Speed Dial will display 3 Press Enter 1 Speed Dial will display 4 Press 4 4 Print List will display 5 Press Enter Printing the broadcast list 1 Press Menu 1 Fax Functions will display 2 Press 2 2 Print Reports will display 3 Press Enter 1 Last Transact will display 4 Press 4 4 Broadcast List will display 5 Press Enter All manuals and user guide...

Page 39: ...ot need tapes or batteries It will retain your messages in case of power failure Follow these instructions to use the answering machine Record Erase Messages Skip Replay Play Answering Machine TAM MIC Mute Redial Pause Speaker Phone PHONE MENU MIC Options Volume Speed Dial Mute Redial Pause Speaker Phone Skip Replay Play Record Erase Messages Cancel Enter Menu PHONE MENU Answering Machine TAM hp f...

Page 40: ...nly for the best sound quality use the handset to record your OGM instead of the speakerphone Lift the handset after you have pressed the Record button once then press Record again to begin recording your OGM You must wait until after you have pressed Record to pick up the handset 2 Press Record Recording OGM will display 3 Wait until Recording OGM displays then record your message and press Recor...

Page 41: ... only work when the date and time is displaying Wait until the date and time displays before pressing the other buttons Erase Erases the current message When no messages are playing you can erase all messages by pressing Erase then Enter Replay Replays the current message Skip Skips the current message and plays the next one Cancel Stops playing the messages Setting Rings See Setting the TAM FAX R...

Page 42: ...ill display 3 Press Enter 1 Message Length will display 4 Press 2 2 Call Screening will display 5 Press Enter On will display 6 Use the arrow buttons to choose between On and Off and press Enter 7 Press Cancel repeatedly to exit the menu Tip If you pick up an extension phone while the HP Fax is playing the OGM or recording a message pressing then on the extension phone will turn off the answering ...

Page 43: ...ssages Messages longer than the setting will be cut off 1 Press Menu 1 Fax Functions will display 2 Press 6 6 TAM Setup will display 3 Press Enter 1 Message Length will display 4 Press Enter 60 sec will display 5 Use the arrow buttons to choose the new recording time 30 60 90 or 120 seconds and press Enter 6 Press Cancel repeatedly to exit the menu Cancel Menu Enter Options Volume All manuals and ...

Page 44: ...otely you must change the PIN Code from the default 000 Establishing your PIN code 1 Press Menu 1 Fax Functions will display 2 Press 6 6 TAM Setup will display 3 Press Enter 1 Message Length will display 4 Press 3 3 PIN Code will display 5 Press Enter Pincode 000 will display 6 Type a new 3 digit code for example 487 and press Enter 7 Press Cancel repeatedly to exit the menu Cancel Menu Enter Opti...

Page 45: ...up when you are done RGH 6XEFRGH 2SHUDWLRQ 1 1 2 4 8 Play messages Replay message Skip message Pause message Press 4 again to resume Erase message Press to confirm 3 Record outgoing message Press to finish 4 1 2 3 Change answer mode TEL Press to confirm FAX Press to confirm TAM FAX Press to confirm 5 1 2 Fax forwarding On Then enter number Press to confirm Press to cancel Off Press to confirm 6 Ch...

Page 46: ...sage 1 begins to play 4 To skip Message 1 press 2 Message 2 begins to play 5 To skip message 2 press 2 Message 3 begins to play 6 To erase Message 3 press 8 7 Message 3 is erased and you return to the main menu 8 To change the PIN code press 6 then 456 Tip If you think you made a mistake for example by pressing 6 455 just press to return to the main menu then press 6 456 Important Press numbers fi...

Page 47: ...page 8 Fax polling Fax polling allows you to set your unit to call another fax machine and check for a waiting fax and then receive it The waiting fax must be set up to be polled 1 Press the Menu button 1 Fax Functions will display 2 Press Enter 1 Send Fax Later will display 3 Press 4 4 Poll Receive will display 4 Press Enter Enter Fax Number will display 5 Type the fax number of the other machine...

Page 48: ...ted the fax will make 2 redial attempts at 3 minute intervals Standard method 1 Place the document to be sent face down in the document tray 2 Dial the number by Using the number pad and pressing the Start Copy button Touching a One Touch button Pressing Speed Dial and entering a speed dial code and pressing Start Copy Note One touch buttons and speed dial codes must have been previously programme...

Page 49: ...t all pages are scanned properly before walking away from the machine If Memory Full displays clear the pages from the fax and resend the document without using Scan Fax QGLYLGXDO To scan and fax this document 1 Insert the document in the tray 2 Press the Scan Fax button 3 Dial the number and press Start Copy 1 Scan Fax Stop Start Copy Resolution Contrast 2 3 4 5 6 Erro 7 8 9 10 FAX COPY Scan Fax ...

Page 50: ...1 Fax Functions will display 2 Press 7 7 Advanced Setup will display 3 Press Enter 1 Scan Fax will display 4 Press Enter Off will display 5 Use the arrow buttons to scroll to On and press Enter 6 Press the Cancel button repeatedly to exit the menu Cancel Menu Enter Options Volume All manuals and user guides at all guides com ...

Page 51: ...enu 1 Fax Functions will display 3 Press Enter 1 Send Fax Later will display 4 Press 2 2 Broadcasting will display 5 Press Enter Cancel will display 6 Press the right arrow button to scroll to Send Now then press Enter The fax will be transmitted to everyone in the broadcast list DQFHOLQJ D URDGFDVW D Repeat steps 2 6 above and select Cancel in step 6 Cancel Menu Enter Options Volume All manuals a...

Page 52: ...l display 4 Press Enter Cancel will display 5 Use the arrow buttons to scroll to Set Up and press Enter Time xx xx will display 6 Enter the new time and press Enter If your local time normally uses am and pm you will be asked to select that as the next step Enter Fax Number will display 7 Enter the fax number and press Enter The pages are scanned into the machine and wait in memory until time to b...

Page 53: ...u send or copy you make Contrast reverts to the middle setting after each use 1 Insert the document 2 Press the Contrast button Light Dark will display 3 Use the arrow buttons to move the solid rectangle to the setting you want and press Enter Tip Check the fax send quality by making a copy 1 Scan Fax Stop Start Copy Resolution Contrast 2 3 4 5 6 Erro 7 8 9 10 FAX COPY Contrast Cancel Menu Enter O...

Page 54: ...ss the Resolution button Fine will display 3 Press the Resolution button until the option you want displays The available options are Standard Fine and Photo Choose Photo if your fax contains photos color or shades of gray Photo mode is much slower but will give better quality in those instances Tip Check the fax send quality by making a copy 1 Scan Fax Stop Start Copy Resolution Contrast 2 3 4 5 ...

Page 55: ...display 2 Press 4 4 Basic Setup will display 3 Press Enter 1 Date Time will display 4 Press 4 4 Resolution will display 5 Press Enter Fine will display 6 Use the arrow buttons to scroll to the setting you want Standard Fine or Photo and press Enter 7 Press the Cancel button repeatedly to exit the menus All manuals and user guides at all guides com ...

Page 56: ...Setup will display 3 Press Enter 1 Scan Fax will display 4 Press 2 2 Fax Reduction will display 5 Press Enter 92 will display 6 Use the arrow buttons to scroll to the option you want and press Enter The available options are 50 minimum 72 Legal to Letter 87 Letter to A4 or A4 to Letter 92 Full Entire Page default 100 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 57: ...e last fax transaction D RJ Prints an activity report of the last 30 faxes In some countries this report can be printed by a front panel button 6SHHG LDOV Prints a list of the programmed Speed Dial names and numbers In some countries this report can be printed by a front panel button URDGFDVW LVW Prints the Broadcast distribution list 0HQX 6HWWLQJV Prints a map of the menus including the changeabl...

Page 58: ... used during product servicing DOOHU LVW If you live in the U S or Canada AND you subscribe to Caller ID this reports prints the last 10 calls and who they were from This report can also be printed by a front panel button All manuals and user guides at all guides com ...

Page 59: ...r will display 6 Enter the fax number for the faxes to be sent to and press Enter 7 Press the Cancel button repeatedly to exit the menus Note If the fax cannot be forwarded it will print at your HP Fax rather than the remote location All received faxes remain in the fax memory and can be printed using Reprint Faxes See Printing Faxes Stored in Memory on page 63 7XUQ RII ID IRUZDUGLQJ Follow these ...

Page 60: ...hp fax 1020 series 46 All manuals and user guides at all guides com ...

Page 61: ...settings such as contrast resolution reduction and collation 3 Press the Start Copy button 4 If you want more than one copy use the number pad to enter the number of copies you want 5 Press the Start Copy button Changing Copy Contrast and Resolution See Contrast on page 39 See Resolution on page 40 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 62: ...will display 4 Press 5 5 Copy Reduction will display 5 Press Enter 100 will display 6 Use the arrow buttons to scroll to the option you want and press Enter 7 Press the Cancel button repeatedly to exit the menu The available options are 50 minimum 72 Legal to Letter 87 Letter to A4 or A4 to Letter 92 Full Entire Page 100 default Cancel Menu Enter Options Volume All manuals and user guides at all g...

Page 63: ...ill display 4 Press 6 6 Copy Collation will display 5 Press Enter Off will display 6 Press the right arrow button to scroll to On and press Enter 7 Press the Cancel button until the date and time display If Memory Full displays remove the page that is halfway through the fax Try your copy again either with smaller sets of pages or without collation All manuals and user guides at all guides com ...

Page 64: ...hp fax 1020 series 50 All manuals and user guides at all guides com ...

Page 65: ...s will display 2 Press 4 4 Basic Setup will display 3 Press Enter 1 Date Time will display 4 Press Enter Year will display Enter the date and time pressing Enter after each entry If your country normally uses am and pm you will be asked to choose after entering the time 5 Press Cancel repeatedly to exit the menus All manuals and user guides at all guides com ...

Page 66: ...e and press Enter See Entering dates times text and telephone numbers on page 5 Your Fax No will display 7 Enter your fax number and press Enter 8 Press Cancel repeatedly to exit the menus Setting Auto Reports This setting determines when error reports will automatically be printed 1 Press the Menu button 1 Fax Functions will display 2 Press 4 4 Basic Setup will display 3 Press Enter 1 Date Time w...

Page 67: ...on and off the beeps Important Turning off the beeps made with button presses also turns off the error beeps 1 Press the Menu button 1 Fax Functions will display 2 Press 5 5 Rings and Volume will display 3 Press Enter 1 TAM FAX Ring will display 4 Press 5 5 Beep Sounds will display 5 Press Enter On will display 6 Use the arrow buttons to choose an option and press Enter Available options are On an...

Page 68: ...charges but sends the data much more reliably 1 Press the Menu button 1 Fax Functions will display 2 Press 7 7 Advanced Setup will display 3 Press Enter 1 Scan Fax will display 4 Press 4 4 ECM will display 5 Press Enter On will display 6 Use the arrow buttons to choose an option and press Enter Available options are On and Off 7 Press Cancel repeatedly to exit the menu All manuals and user guides ...

Page 69: ...communications equipment fax machines to public telephone networks 1 Press the Menu button 1 Fax Functions will display 2 Press 7 7 Advanced Setup will display 3 Press Enter 1 Scan Fax will display 4 Press 7 7 Country Lang will display 5 Press Enter A country will display 6 Use the arrow buttons to choose a country and press Enter A language will display 7 Use the arrow buttons to choose a languag...

Page 70: ...efaults 1 Press the Menu button 1 Fax Functions will display 2 Press 7 7 Advanced Setup will display 3 Press Enter 1 Scan Fax will display 4 Press 5 5 Reset Defaults will display 5 Press Enter All manuals and user guides at all guides com ...

Page 71: ...ode and pressing Enter with no document in the fax Note One touch keys and speed dial codes must have been previously programmed See Using Speed Dialing and Broadcasting on page 17 Mute Speaker Phone Redial Pause MIC Options Volume Speed Dial Mute Redial Pause Speaker Phone Skip Replay Play Record Erase Messages Cancel Enter Menu PHONE MENU Answering Machine TAM hp fax 1020 All manuals and user gu...

Page 72: ... is busy To answer the telephone halt the current activity by pressing the Stop or Cancel button Tip To hang up the speaker phone simply press the Speaker Phone button again Changing Volume You can change the volume of the handset except in Europe speaker phone answering machine call screening message playback and OGM playback and the rings on the telephone Mute Speaker Phone Redial Pause MIC Opti...

Page 73: ... volume for the unit 1 Press the Menu button 1 Fax Functions will display 2 Press 5 5 Rings Volume will display 3 Press Enter 1 TAM FAX Ring will display 4 Press 4 4 Ring Volume will display 5 Press Enter Soft will display 6 Use the arrow buttons to scroll to the option you want and press Enter The available options are Soft Loud and Off Soft is the default 7 Press the Cancel button repeatedly to ...

Page 74: ...hp fax 1020 series 60 Redialing To redial the last number dialed press the Redial button Mute Speaker Phone Redial Pause All manuals and user guides at all guides com ...

Page 75: ...is chapter will allow you to maintain your HP Fax and troubleshoot problems you may encounter This chapter also includes Cleaning print cartridges Changing print cartridges Printing faxes stored in memory Messages Troubleshooting All manuals and user guides at all guides com ...

Page 76: ...Clean Cartridge will display 8 Press Enter A series of special printing sequences will clean the cartridge 9 Discard the sheet If you clean the cartridge a couple of times and still have print quality problems replace the print cartridge Changing Print Cartridges When your print cartridge is low on ink you may see streaks on your faxes or areas of missing ink To replace the print cartridge follow ...

Page 77: ...ou run out of paper have a paper jam or run out of ink you can print the faxes that are stored in memory Print faxes immediately The fax memory holds a number of pages around 65 but this memory is overwritten as new faxes arrive Note A power failure or unplugging the fax will cause the faxes in memory to be lost 1 Press Menu 1 Fax Functions will display 2 Press 2 2 Print Report will display 3 Pres...

Page 78: ...en 01 and 30 Enter number between 01 and 30 Fax Memory Full Fax received memory is full Print from memory to clear unprinted faxes Bad Ink Nozzle Ink nozzles are clogged Clean print cartridge Insert Ink Cart No ink cartridge wrong ink cartridge ink cartridge not seated properly or ink cartridge failed Verify correct part number C6614 hp no 20 print cartridge Insert or remove and re insert ink cart...

Page 79: ...r Try again with smaller groups of pages Check Document Problem with document in the automatic document feeder Pull document out and reinsert Stop Key Pressed Status message Press Stop key again to remove message No OGM recorded No outgoing message is recorded You must record an outgoing message OGM too short The outgoing message must be at least 2 seconds long Record longer message No Fax In FAX ...

Page 80: ...ill not pick up paper from the paper tray Or is picking up more than one sheet at a time Too much paper or paper improperly loaded Fan the sheets and stack them carefully before loading the paper Be sure you open the paper tray cover load the paper behind the tabs and shut the cover My printouts have horizontal streaks Clean the print cartridge HP Fax does not answer Make sure FAX or TAM FAX answe...

Page 81: ...ry to be lost Print the fax log to determine what faxes were lost It does not beep when I press each button You are pressing the buttons faster than it can register Slow down No low ink warning The HP Fax does not monitor ink usage However the cartridge is transparent when empty Remove the cartridge and to visually see how much ink is left Paper is not being picked up from the paper tray Media gui...

Page 82: ...ax and another telephone device in the same vicinity are off hook and creating interference Either hang up one device or move them further apart If no other telephone device is off hook move the HP Fax so that it is not enclosed by walls or shelves Putting the HP Fax in an alcove or a bookcase can cause the sound to reflect from the walls into the microphone Move the HP Fax to the top of a desk or...

Page 83: ...Maintenance and Troubleshooting 69 Clearing paper jams 1 Open the paper tray cover 2 Carefully pull the paper out paper tray cover All manuals and user guides at all guides com ...

Page 84: ...hp fax 1020 series 70 All manuals and user guides at all guides com ...

Page 85: ... paper cotton bond 20 lb 75 g m2 in the following sizes A4 Letter and Legal Loading tip Some papers have a side that s been conditioned for printing The so called print side is usually indicated on the paper s packaging Always load with the print side facing you Print Cartridge The HP Fax uses the following print cartridge T hp no 20 black inkjet print cartridge C6614 All manuals and user guides a...

Page 86: ...VPLVVLRQ 6SHHG approximately 8 seconds page ITU T Test Image 1 in standard resolution MMR compression memory transmission 7HPSHUDWXUH XPLGLW Operating 0 40 C 32 104 F 15 80 RH Recommended 15 35 C 59 95 F 20 80 RH LPHQVLRQV 13 8 by 13 3 by 8 4 in 350 5 by 337 8 by 213 4 mm HLJKW 10 26 lb 4 66 kg 5HFHSWLRQ 0RGHV TEL FAX TAM FAX XWRPDWLF LDOLQJ 2QH WRXFK 6SHHG LDOV URDGFDVW LVW 10 100 1020 60 1020xi ...

Page 87: ... 3DSHU 7UD DSDFLW 100 sheets of 20 lb 75 g m2 bond paper 3DSHU HLJKW RFXPHQW 3DSHU 16 to 32 lb 60 to 120 g m2 single sheet 16 to 28 lb 60 to 105 g m2 multiple sheets 16 to 24 lb 60 to 90 g m2 3DSHU 7 SH Plain paper 6FDQQLQJ LGWK 210 mm A4 216 mm Legal and Letter 3ULQWLQJ LGWK 203 1 mm 3DSHU 6L HV A4 210 x 297 mm U S letter 8 5 x 11 in U S legal 8 5 x 14 in 3ULQW 0DUJLQV Top margin 2 0 mm Bottom ma...

Page 88: ...cludes automatic dialing capability When programming and or making test calls to emergency numbers Remain on the line and explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evening The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machin...

Page 89: ... will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Re...

Page 90: ...cessful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance 1RWLFH WR XVHUV RI WKH ULVK WHOHSKRQH QHWZRUN This equipment is designed for DTMF tone dialing 1RWLFH WR XVHUV RI WKH HUPDQ WHOHSKRQH QHWZRUN The HP Fax products are designed to connect only to the analogue public switched telephone network PSTN Please...

Page 91: ...Specifications 77 HFODUDWLRQ 2I RQIRUPLW All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 92: ...ustomer Support Shipping damage caused by improper packaging is not covered under the warranty Include these items in the box A brief description of the symptoms sample prints are helpful A copy of your sales slip or proof of purchase to establish the warranty period Your name address and telephone number where you can be reached during the day RXQWU RU 5HJLRQ 3 7HFKQLFDO 6XSSRUW RXQWU RU 5HJLRQ 3...

Page 93: ...eplaced HP products including each Product may contain remanufactured parts components or materials equivalent to new in performance HP s limited warranty for each Product is valid in any country or locality where HP has a support presence for the Product and where HP has marketed the Product The level of warranty service may vary according to local standards HP shall have no obligation to alter t...

Page 94: ...ERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP PRODUCTS TO SUCH CUSTOMERS Complete the following information It is necessary for contacts with the selling dealer or Hewlett Packard Company DWH RI 3XUFKDVH 6HULDO 1XPEHU All manuals and user guides at all guides com ...

Page 95: ...ating 49 contrast 39 making 6 47 reducing 48 resolution 40 country 55 D date and time 51 defaults reset 56 delayed fax 38 dial list 2 distinctive ring 12 distribution list sending a fax to 22 Documents loading 4 double ring 12 E ECM 54 entering symbols 5 telephone numbers 5 text 5 error correction mode 54 error reports 52 F FAX 8 fax broadcast 22 contrast 39 distribution list 22 forwarding 45 poll...

Page 96: ...t cartridge 71 changing 62 cleaning 62 part number 71 printing faxes in memory 63 R receiving faxes 7 redial 34 60 reducing copies 48 faxes 42 regulatory information 74 reports automatic 52 printing 43 reset defaults 56 resolution copy 40 fax 40 S scan fax 5 screening calls 28 send fax later 38 silent fax machines 14 speaker volume 58 specifications 72 speed dials deleting 23 dialing 19 printing l...

Page 97: ...83 text entering 5 length 6 triple ring 12 troubleshooting 66 V volume changing 58 ring 59 W warranty 79 All manuals and user guides at all guides com ...

Page 98: ...84 All manuals and user guides at all guides com ...

Page 99: ...ccording to international standards that enhance the ability to iden tify plastics for recycling purposes at the end of the product s life 0DWHULDO 6DIHW DWD 6KHHWV Material Safety Data Sheets MSDS can be obtained from the HP web site at http www hp com go msds If you are in the United States or Canada and do not have access to the internet call the U S HP FIRST fax on demand ser vice at 1 800 231...

Page 100: ... C8580 90106 C8580 90106 Rev B Printed in South Korea China or the European Union April 2002 All manuals and user guides at all guides com ...

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