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HP Kayak XA-s Series 02, User Manual

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HP Kayak XA-s Series 02 User Manual Download Page 46

6   HP Customer Care Service and Support

Your HP Authorized Reseller

34

English

 

Your HP Authorized Reseller

HP Authorized Resellers have been trained on HP Brio, Vectra and 
Kayak equipment and are familiar with its configuration and 
environment. Authorized Resellers can also answer questions 
regarding non-HP hardware, software and systems as well as answer 
queries about usage intended for, or not commonly used with the HP 
Brio, Vectra and HP Kayak computers.

HP Authorized Resellers can also offer consulting services tailored to 
your specific needs regarding product development or custom 
installations, as will third party support services, or the HP Customer 
Support organization in your country.

Hewlett-Packard Support and Information Services

The HP Web site gives you access to information about HP, its 
products, including product data sheets, service and support 
information, electronic newsletters and technical tips. You can also 
download the latest versions of drivers, BIOS and software utilities.

HP Home Page

http://www.hp.com

HP Brio Support 

http://www.hp.com/go/briosupport

HP Vectra Support 

http://www.hp.com/go/vectrasupport

HP Kayak Support

http://www.hp.com/go/kayaksupport

Summary of Contents for Kayak XA-s Series 02

Page 1: ...HP Brio PCs HP Vectra PCs HP Kayak PC Workstations DiagTools Version 2 2 User s Guide ...

Page 2: ...age without the prior written consent of Hewlett Packard Company 3Com is a registered trademark of 3Com Corporation AMIDIAG is a trademark of American Megatrends Inc Acrobat is a trademark of Adobe Systems Inc Celeron Intel MMX OverDrive and Pentium either registered trademarks or trademarks of Intel Corporation Crystal is a trademark of Cirrus Logic Inc Matrox is a registered trademark of Matrox ...

Page 3: ...User s Guide ...

Page 4: ...and effectively Find out where to get more information and support What is DiagTools The first step in solving a problem with a PC is diagnosis HP s DiagTools helps you diagnose hardware related problems on a Brio PC Vectra PC or Kayak PC Workstation It is a series of tools designed to help you to Verify the correct functioning of a Brio PC Vectra PC or a Kayak PC Workstation Diagnose hardware rel...

Page 5: ...ibed in chapter 4 The Support Ticket which is a complete record of the test results and the PC s configuration The support ticket can be used to communicate the test results to your local or HP dedicated Support Agent This is described in chapter 5 Compatibility DiagTools version 2 2 can run on the following HP platforms Brio BA400 Brio BA600 Additional models will be supported by this version of ...

Page 6: ... English More Information For more information about DiagTools visit the HP Web site http www hp com desktops diagtools For more information about the HP Web site and HP Customer Care Service and Support refer to page 34 ...

Page 7: ...fore Running DiagTools 3 More Information About The PC s Setup Program 3 Running DiagTools from the Special Partition on your Hard Disk 4 Running DiagTools from the HP Recovery CD ROM 5 Running DiagTools from the HP DiagTools CD ROM 5 The Welcome Screen 6 2 Hardware Detection Overview of Hardware Detection 8 During Hardware Detection 8 Hardware Detection Results 9 ...

Page 8: ...4 Test Result PASSED 15 Test Result FAILED 16 What to do if the Basic System Test Fails 17 What is Tested 18 4 Advanced System Tests Overview of the Advanced System Tests 22 How to Enter the Advanced System Tests 22 Help on Advanced Tests 23 How to Run an Advanced System Test 23 Batch Tests 25 What to Do if a Test Fails 27 What to Do if You Get an Error Code 28 ...

Page 9: ...he Support Ticket 30 Creating a Support Ticket 30 Viewing the Support Ticket 31 Adding Comments to the Support Ticket 32 6 HP Customer Care Service and Support Your HP Authorized Reseller 34 Hewlett Packard Support and Information Services 34 ...

Page 10: ...s 53 0600h 06FFh Serial Port Error Codes 56 0700h 07FFh Parallel Port Error Codes 58 0800h 080Fh Sound Blaster Compatible Error Codes 59 0810h Speaker Error Code 60 0811h 081Fh Windows Sound System Compatible Error Codes 60 0900h 09FFh Video Error Codes 61 0A00h 0AFFh CD ROM Error Codes 64 0C00h 0CFFh IDE Tape Error Codes 65 0E00h 0EFFh SMBus System Management Bus Error Codes 66 0F00h 0FFFh ATAPI ...

Page 11: ... Test Error Codes 72 1300h 13FFh USB Error Codes 73 1700h 170Fh ACPI Error Codes 73 1900h 1902h DVD Error Codes 74 8000h DiagTools Error Codes 74 9610h Matrox Video Error Codes 74 9621h Crystal Sound Error Codes 75 9630h 3Com LAN Error Codes 75 9640h 966Ch Hard Disk Error Codes 75 ...

Page 12: ...xii English ...

Page 13: ...1 Running DiagTools This chapter describes how to run the Brio Vectra and Kayak Hardware Diagnostics ...

Page 14: ...HP DiagTools is supplied on the following media The special partition pre installed on your hard disk The HP PC Image Engineer Image Creation and Recovery CD ROM for Vectra and Kayak or Brio Assist CD ROM for Brio supplied with your new HP PC The HP DiagTools CD ROM ...

Page 15: ...to be the first device to boot from Alternatively on Vectra and Kayak PCs you can set the boot device priority by pressing the F8 key when the logo screen is displayed after restarting your computer After running DiagTools restore the original Setup values More Information About The PC s Setup Program Setup is an integrated ROM based program that displays the PC s configuration and allows you to c...

Page 16: ...initial splash screen with the logo a message is displayed Press F10 to start Hardware Diagnostics or any other key to proceed 3 Press the F10 key DiagTools will start automatically displaying the Welcome screen refer to page 6 NOTE If this does not work it probably means that the special partition has been disabled Try running DiagTools from a CD ROM instead Alternatively if you have not stored a...

Page 17: ...he first device to boot from 3 The main menu of the HP CD ROM appears Select the option to run the hardware diagnostics DiagTools will start displaying the Welcome screen refer to page 6 Running DiagTools from the HP DiagTools CD ROM To run DiagTools from the HP DiagTools CD ROM follow this procedure 1 Insert the HP DiagTools CD ROM in your CD ROM drive Shut down the operating system and restart y...

Page 18: ...e the following screen Press to continue and follow the instructions on the screen to run the diagnostic tests You can quit the diagnostic utility at any time except during the execution of the basic system test which takes several minutes In general the progression of each test is displayed on the screen ...

Page 19: ...2 Hardware Detection This chapter describes the hardware detection phase of the Brio Vectra and Kayak version of DiagTools ...

Page 20: ...your PC For example if your PC has an IDE or SCSI hard disk drive the boot sector of the hard disk drive will be checked as part of the basic system test In the advanced tests some functions will be disabled if they are not detected For example if you do not have a SCSI controller the SCSI menu in the advanced tests will be disabled During Hardware Detection The following screen appears during har...

Page 21: ...g you time to read it This is normal The time required for hardware detection varies greatly between the different systems and different configurations Hardware Detection Results The following is an example of a screen that will appear after the hardware detection phase You can use the mouse or the arrow keys to scroll through the list of detected components ...

Page 22: ...MHz Cache memory type and size BIOS version Serial number Total main memory such as 64 MB Memory IDE hard disk list device type and capacity SCSI hard disk list device type and capacity Active graphics adapter vendor product name memory size Keyboard Sound Blaster compatible audio controller USB Controller If your PC has one or more of the above components and it is not detected by DiagTools then ...

Page 23: ...tion about the PC s Setup program 3 Refer to the User s Guide that came with the PC for information about troubleshooting the PC 4 Run the DiagTools and proceed to the basic system test NOTE DiagTools does not test components that have not been detected However we recommend that you continue with the basic system test to verify that the underlying components are functioning correctly For example a...

Page 24: ...2 Hardware Detection If a PC Component is Not Detected 12 English ...

Page 25: ...3 Basic System Test This chapter describes the basic system test performed by DiagTools ...

Page 26: ...r all types of users including novice and non technical users Most of the PC s components are tested during the basic system test To test each PC s component use the advanced systems tests How to Run the Basic System Test The basic system test is performed after the hardware detection phase To do the basic system test follow these steps 1 Start DiagTools To learn how to do this refer to chapter 1 ...

Page 27: ...ed Tests or to create a support ticket Press to exit DiagTools If you are investigating a known hardware problem press to create a Support Ticket Although no failure was detected the Support Ticket will be effective for communicating the test results and PC configuration to your local or HP dedicated support agent To learn more about the Support Ticket refer to chapter 5 Intermediate and experienc...

Page 28: ...ent to conduct an advanced system test You can repeat the basic system test if desired To do this press Test Result FAILED If one or more of the basic tests failed a screen similar to the following will appear NOTE Test failure does not necessarily mean that a component needs replacement For example it may simply mean that there is a configuration error or that there is a loose cable ...

Page 29: ...e a novice user contact your local or HP dedicated support agent for assistance You can e mail or fax them the Support Ticket You can also add extra information and your own comments to the Support Ticket to learn how to do this refer to page 32 If you are an intermediate or experienced user you can proceed to the Advanced Tests to investigate the error in greater depth if necessary At this point ...

Page 30: ... Timer Real time clock CMOS Validity PCI system MMX DMI Multi processor if appropriate Memory Tests to check the correct functioning of main and cache memory BIOS ROM Parity Address Refresh Data bus Cache memory L2 Cache memory IDE hard disk drive tests to check the basic functioning of any IDE hard disk drives Basic IDE HDD functionality SCSI hard disk drive to check the basic functioning of any ...

Page 31: ... a SCSI controller or no SCSI hard disk is connected to the SCSI controller no SCSI tests will be done Furthermore a component test will only be performed if the component was correctly detected in the hardware detection phase For example if you have recently installed an IDE hard disk drive and it was not detected during the hardware detection phase the hard disk drive will not be tested For more...

Page 32: ...3 Basic System Test What is Tested 20 English ...

Page 33: ...4 Advanced System Tests This chapter describes the advanced system tests Individual PC components can be thoroughly tested using the advanced system tests ...

Page 34: ...of the tests are configurable and all can be repeated any number of times This advanced test phase is suitable for intermediate and advanced users How to Enter the Advanced System Tests The advanced system tests can only be entered after the basic system tests have been completed To enter the advanced system tests do these steps 1 Start DiagTools To learn how to do this refer to chapter 1 2 Follow...

Page 35: ...selection bar onto the corresponding menu item Press for more in depth help on the test currently selected in the menu To return to the advanced test screen press To move the selection bar between menus and menu items use the mouse or arrow keys and How to Run an Advanced System Test Each test must be selected and started by the user There are two ways of running tests Individually by selecting th...

Page 36: ... appropriate for your PC For example if you do not have a SCSI controller the SCSI menu in the advanced tests will be disabled 2 A sub menu appears showing the list of tests available for the selected component Select the desired test by moving the selection bar and pressing 3 Depending on the test selected the test may start immediately Alternatively a window of test parameters is displayed To ch...

Page 37: ...started the advanced system tests or since you last erased the error list Erase Error List to delete the complete list of errors CAUTION Do not use the Erase Error List command if you want to create a Support Ticket test report The error list is used to create the Support Ticket To create and view the Support Ticket press the T key Batch Tests You can use the batch test facility to run a pre defin...

Page 38: ...u to set the number of times each test is run from 1 run test once to 256 Test Parameters to set the parameters for the tests included in the batch Running the Batch Test To run the batch test you have configured select the Run Batch command in the Batch menu The Batch menu also contains these commands Save Batch to save the current batch test with current settings Load Batch to load a previously ...

Page 39: ...o communicate the problem to your local or HP dedicated support agent To learn more about the Support Ticket refer to chapter 5 3 If you need assistance contact your local or HP dedicated support agent for assistance You can e mail or fax them the Support Ticket You can also add extra information and your own comments to the Support Ticket to learn how to do this refer to page 32 At this point you...

Page 40: ...t obligatory but are suggested actions provided to help you find the most appropriate solution to the problem If the Error Code is Not Listed If the error code you are looking for is not provided in Appendix A contact your local or HP dedicated Support Agent Sending Comments and Suggestions to HP You can email all information about missing error codes as well as any comments and suggestions to the...

Page 41: ...5 The Support Ticket This chapter describes the Support Ticket which is a record of the test results and the PC s configuration ...

Page 42: ...Creating a Support Ticket The Support Ticket can be created After the hardware detection phase refer to chapter 2 After the basic system test refer to chapter 3 During the advanced system tests by pressing the T key After you exit the advanced system tests refer to chapter 4 DiagTools will ask if you want to create a support ticket If you choose to create a Support Ticket it will take several minu...

Page 43: ...t to a safe place before creating the new one You can do this by copying the Support Ticket file to another floppy disk or to a suitable directory on your hard disk drive Viewing the Support Ticket Once the Support Ticket has been successfully created you can view it in two ways Press F7 after the Support Ticket has been successfully created When you exit DiagTools open the HPSUPPT TXT file using ...

Page 44: ...To add your comments to the Support Ticket follow these steps 1 Run a text editor We recommend you use text editor such as Microsoft Windows Notepad to preserve the Support Ticket s layout 2 Open the Support Ticket file The file name and location of the Support Ticket is given when it is created 3 Go to the section entitled Your Comments at the end of the file 4 Type in your comments using the hea...

Page 45: ...6 HP Customer Care Service and Support ...

Page 46: ...so offer consulting services tailored to your specific needs regarding product development or custom installations as will third party support services or the HP Customer Support organization in your country Hewlett Packard Support and Information Services The HP Web site gives you access to information about HP its products including product data sheets service and support information electronic ...

Page 47: ...Appendix A The Error Codes This appendix lists all error codes produced by the Hardware Diagnostics tests A description of the error and a recommended action are provided for each error code ...

Page 48: ...h WSS Windows Sound System Compatible Error Codes 0900h 09FFh Video Error Codes 0A00h 0AFFh CD ROM Error Codes 0C00h 0CFFh IDE Tape Error Codes 0E00h 0EFFh SMBus System Management Bus Test Error Codes 0F00h 0FFFh ATAPI Removable Devices Error Codes 1000h 10FFh Multiple Processor Error Codes 1200h 12FFh TI Card Bus Test Error Codes 1300h 13FFh USB Error Codes 1700h 170Fh ACPI Test Error Codes 1900h...

Page 49: ...0004h ARPL instruction execution error Processor error Check that the processor is correctly installed If the error persists install new processor 0005h LAR Load Access Rights Byte instruction execution error Processor error Check that the processor is correctly installed If the error persists install new processor 0006h LSL Load Segment Limit instruction execution error Processor error Check that...

Page 50: ...alled If the error persists install new processor 0013h BSF or BSR execution error Processor error Check that the processor is correctly installed If the error persists install new processor 0014h FLAG Register Set or Reset error Processor error Check that the processor is correctly installed If the error persists install new processor 0015h Protected mode instruction execution error Processor err...

Page 51: ...ed If the error persists install new processor 0027h NDP Tag word read or write error Processor error Check that the processor is correctly installed If the error persists install new processor 0028h NDP stack read or write error Processor error Check that the processor is correctly installed If the error persists install new processor 0029h 002Ah NDP operation status has failed Processor error Ch...

Page 52: ...mory Access DMA controller error Install new system board 0040h Read Write test on PIC ports failed Programmable Interrupt Controller PIC error Install new system board 0041h Stray or unrecognized interrupts detected Primary Interrupt Controller PIC error Install new system board 0050h The Timer Periodic Interrupt is not being generated Real Time Clock RTC error Install new system board 0051h The ...

Page 53: ...OS RAM CMOS RAM error Install new system board battery If error persists install new system board 0073h CMOS RAM memory size CMOS RAM error Install new system board battery If error persists install new system board 0074h CMOS RAM time is invalid CMOS RAM error Install new system board battery If error persists install new system board 0075h Time base frequency divider set at incorrect value CMOS ...

Page 54: ...m board 0082h EISA fail safe timer test failed Install new system board 0083h PCI System Bus scan test failed BIOS or system board error Install new system BIOS If error persists install new system board 0084h Cannot access PCI devices through the FIND_PCI_DEVICE call Install new BIOS or system board 0085h Reading configuration space registers on boundary conditions failed Install new BIOS or syst...

Page 55: ...un the ECU and then re run DiagTools If error persists install new system BIOS 009Ah PnP function 40 failed Install new system BIOS 009Bh Invalid number of PnP cards Check all PnP devices 009Ch One or more unknown PnP cards Install new system BIOS 009Dh No PCI bus system device node Install new system BIOS 009Eh Too many PCI buses Install new system BIOS 009Fh Insufficient memory Delete drivers be...

Page 56: ...egisters Read Write failed Install new processor 00C4h Wraparound Arithmetic test failed Install new processor 00C5h Saturation Arithmetic test failed Install new processor 00C6h Pack with signed saturation failed Install new processor 00C7h Pack with unsigned saturation failed Install new processor 00C8h Unpack high packed data failed Install new processor 00C9h Unpack low packed data failed Inst...

Page 57: ...ule 0130h The pattern written at XXXXXXXXh was qqqqh The pattern read back from that address was pppph Memory error Replace appropriate memory module 0131h Parity failure at XXXXXXXXh during pattern test Memory error Replace appropriate memory module 0132h Faulty memory chip in SIMM XXXX Install new SIMM XXXX 0135h ECC correctable error in SIMM DIMM socket XXXX YYYY Memory error Replace appropriat...

Page 58: ... address was pppph Memory error Replace appropriate memory module 0181h No Active External Cache Memory Cache memory error Enable external cache memory from BIOS setup 0182h No extended memory available from HIMEM SYS Memory error Replace appropriate memory module 0183h No extended memory detected Memory error Replace appropriate memory module 0184h Data bus test failed Install new system board 01...

Page 59: ...rocessor card 01B0h The pattern written at XXXXXXXX YYYYYYYYh was qqqqh The pattern read back from that address was pppph Memory error Run the test disabling the cache If problem persists install new memory module If problem persists install new system board 01B1h Parity failure at XXXXXXXX YYYYYYYYh during pattern test Memory error Replace appropriate memory module 01B2h The pattern written at XX...

Page 60: ... from diskette If error persists replace diskette 0304h Requested sector not found in sequential test Floppy disk drive error Check your floppy disk drive is installed correctly If error persists install new floppy disk drive 0305h Reset failed in sequential test Floppy disk controller error Check your floppy disk drive is installed correctly If error persists install new system board 0307h Drive ...

Page 61: ...0340h Seek operation failed in sequential test Floppy disk drive or floppy disk controller error Check your floppy disk drive is installed correctly Install new floppy disk drive If error persists install new system board 0341h Undefined or invalid command in random test Floppy disk drive or floppy disk controller error Check your floppy disk drive is installed correctly Install new floppy disk dr...

Page 62: ...C or ECC data error in random test Diagnostic test error Re run the diagnostic tests 0360h Seek operation failed in random test Floppy disk drive or floppy disk controller error Check your floppy disk drive is installed correctly Install new floppy disk drive If error persists install new system board 0380h Drive not ready Floppy disk drive error Check your floppy disk drive is installed correctly...

Page 63: ...al test Floppy disk drive or floppy disk controller error Check your floppy disk drive is installed correctly Replace diskette Install new floppy disk drive If error persists install new system board 03FFh Diskette data read write error in random test Floppy disk drive or floppy disk controller error Check your floppy disk drive is installed correctly Replace diskette Install new floppy disk drive...

Page 64: ...em board 0412h 0413h Keyboard data line is stuck low high Keyboard or keyboard controller error Check that keyboard is connected correctly If error persists install new system board 0414h The HP Hardware Diagnostics utility issued a command to the keyboard and either did not receive a response or received an improper response Keyboard or keyboard controller error Check that keyboard is connected c...

Page 65: ...CSI hard disk drive If error persists replace the SCSI hard disk drive 0505h SCSI disk format failed SCSI hard disk drive error Install new SCSI hard disk drive 0507h SCSI disk buffer error SCSI hard disk drive error Install new SCSI hard disk drive 0508h SCSI disk random read error Re format the SCSI hard disk drive If error persists replace the SCSI hard disk drive 0509h SCSI disk random write e...

Page 66: ...not allocate memory Diagnostic test error Remove any installed device drivers and restart the PC or PC Workstation Re run the diagnostic tests 0511h Positioning failed on tape drive SCSI tape drive error Check the tape drive is connected and configured correctly If error persists install new SCSI tape drive 0512h Tape read error SCSI tape drive error Install new SCSI tape drive 0514h Tape write er...

Page 67: ...ck if SCSI CD drive supports the Close command If error persists install new SCSI CD ROM drive 0527h CD buffer error Install new CD ROM drive 0528h Pattern compare failed Data read from sector is incorrect 0550h Read timeout SCSI device error Check the selected SCSI device is connected and configured correctly If error persists replace SCSI device 0560h File not found Check that the referenced fil...

Page 68: ...Check that external loopback test connector is correctly installed If error persists install new system board 0604h Line status register test failed at port XXXXh Serial port controller error Install new system board 0605h Interrupt activation test failed at port XXXXh Serial port controller error Install new system board 0606h Data transfer test failed at port XXXXh Serial port or serial port con...

Page 69: ...he frequency selected in the test menu matches the jumper settings on the card Re run the diagnostic test 0613h Infrared register test failed at port XXXXh Serial port controller error Install new system board 0614h Infrared interrupt ID test failed at port XXXXh Serial port controller error Install new system board 0615h Infrared internal loopback test failed at port XXXXh Serial port controller ...

Page 70: ... Activation test failed at port XXXXh Parallel port controller error Install new system board 0704h ECP register W R test failed at port XXXXh Parallel port controller error Install new system board 0705h ECP FIFO test failed at port XXXXh Parallel port controller error Install new system board 0706h Loopback test failed at XXXXh port Install new parallel port controller 0707h Loopback test failed...

Page 71: ...t or system board if integrated on system board 0803h Volume test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 0804h Playback rate test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 0805h Frequency t...

Page 72: ...nstall new sound board if installed in accessory slot or system board if integrated on system board 0812h Pitch test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 0813h Volume test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if ...

Page 73: ... Parts to Check 0900h Video adapter memory read or write test failed Video memory error Install new video memory If problem persists install new video adapter if installed in accessory slot or system board if integrated on system board 0901h Video adapter attribute test failed Video controller error Install new video adapter if installed in accessory slot or system board if integrated on system bo...

Page 74: ...tegrated on system board 0907h Video page selection test failed Video controller error Install new video adapter if installed in accessory slot or system board if integrated on system board 0908h Video adapter color test failed Video controller error Install new video adapter if installed in accessory slot or system board if integrated on system board 0909h 640x350 mode test failed Video controlle...

Page 75: ...erface 0911h VESA mode video memory error Video memory error Install new video memory If problem persists replace video adapter if installed in accessory slot or system board if integrated on system board 0912h VESA mode video memory error Video memory error Install new video memory If problem persists replace video adapter if installed in accessory slot or system board if integrated on system boa...

Page 76: ...ial data test failed No data in Drive x CD ROM error Insert a data CD in the CD ROM drive and re run the diagnostic test 0A05h Random data test failed Drive x Sector Y Diagnostic test error Re run the diagnostic test 0A06h Random data test failed No data in Drive x CD ROM error Insert a data CD in the CD ROM drive and re run the diagnostic test 0A07h Sequential play test failed Drive x Sector y Di...

Page 77: ... Code Explanation Details Parts to Check 0C01h No medium in tape drive n Insert a tape cartridge in the tape drive and re run the test 0C02h Medium write protected Tape s record switch is in write protect position Move the switch to record position 0C03h Rewind failed Change the tape in the tape drive and re run the diagnostic test 0C04h Erase failed Change the tape in the tape drive and re run th...

Page 78: ...h LM75 temperature test failed Function not supported or system board error 0E32h LM75 test failed Function not supported or system board error 0E40h LM80 register test failed Function not supported or system board error 0E41h LM80 voltage temperature fan speed measurement test error Function not supported or system board error 0E42h LM80 test failed Function not supported or system board error 0E...

Page 79: ...V on slot 12V on slot measurement test failed Function not supported or system board error 0E54h 16LC63 5V on board 12V on board 3 3V on board 2 5V on board CPU0 core voltage CPU1 core voltage CPU0 thermal CPU1 thermal slot thermal disk bay thermal 5V on slot 12V on slot fan power voltage 3 3V on slot 5V on slot 12V on slot measurement test failed Function not supported or system board error 0E5Fh...

Page 80: ...operation failed If the seek function is supported by the device controller replace the controller 0F05h Eject fails on drive x The eject feature is not supported or does not work Re run the diagnostic test 0F06h Sequential read verify failed Re run the diagnostic test 0F07h Random read operation failed Change media and re run the diagnostic test If error persists replace the motherboard 0F08h Ran...

Page 81: ...heck that the processor is correctly configured If the error persists install new processor 1009h Cache coherency test failed Processor error Check that the processor is correctly configured If the error persists install new processor 100Ah Memory consistency test failed Processor error Check that processor is Install a new processor 100Bh I O access test failed on processor X at port XXXXh Proces...

Page 82: ...L2 memory if installed in accessory slot or processor if integrated on the processor card 1012h TagRAM control register write failed Check processor L2 cache and main memory are correctly installed If problem persists install new L2 memory if installed in accessory slot or processor if integrated on the processor card 1013h Value read back from TagRAM control register is not the same as the value ...

Page 83: ...d failed Check processor L2 cache and main memory are correctly installed If problem persists install new L2 memory if installed in accessory slot or processor if integrated on the processor card 1030h L2 Cache Pattern error Cache memory error Check processor L2 cache and main memory are correctly installed Run memory tests to confirm correct function of main memory and any external L2 cache memor...

Page 84: ...ace Try removing some ISA PCI cards and re run the diagnostic test 1202h Register read write failed Replace the controller If it is integrated on the system board replace the system board 1203h Power down failed Replace the controller If it is integrated on the system board replace the system board 1205h Unable to apply correct Vcc to the card Try changing PC Card 1206h Card detect pins not functi...

Page 85: ...atus test failed Replace the system board 1305h Interrupt test failed Replace the system board 1312h OHCI Register test failed Replace the system board 1313h OHCI Frame test failed Replace the system board 1314h OHCI Status test failed Replace the system board 1315h OHCI Interrupt test failed Replace the system board 1316h OHCI Transfer desc failed Replace the system board Code Explanation Details...

Page 86: ... 1901h DVD seek test failed Check and replace the DVD media or the DVD drive 1902h DVD read test failed Check and replace the DVD media or the DVD drive Code Explanation Details Parts to Check 8000h Fails in executing an external program Make sure the external program is in the DiagTools directory Code Explanation Details Parts to check 9610h Matrox video chip test failed Video controller error If...

Page 87: ...d test failed LAN controller error If problem persists install new LAN card if installed in accessory slot or system board if integrated on system board Code Explanation Details Parts to check 9640h SMART error detected in BST Basic System Test Manufacturer diagnostics error Failure may occur in a time frame from immediate to several days Back up your data and replace the HDD 9641h Drive is defect...

Page 88: ...ms during boot or while accessing files it is likely that there is a logical problem on the disk Reformat the disk and reinstall the operating system and applications 9646h No bootable partition BST Hard disk error Logical information held on the disk appears to be incorrect This does not necessarily mean that a hardware error has been detected This error will appear if you are using a boot utilit...

Page 89: ...Test for in depth media diagnosis 9662h Drive is defective AST HDD error Replace the hard disk drive 9663h Auto test error BST HDD auto test error Replace the hard disk drive 9664h Invalid boot sector BST Hard disk error Logical information held on the disk appears to be incorrect This does not necessarily mean that a hardware error has been detected This error will appear if you are using a boot ...

Page 90: ...ble detected AST Check that the IDE cable is connected correctly 9669h Password protected hard disk BST Hard disk error The hard disk drive is password protected The test cannot be run To test the hard disk drive remove the password protection 964Ah Hard disk damaged by shock BST Hard disk error The hard disk drive needs replacement 964Bh Hard disk damaged by shock AST Hard disk error The hard dis...

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