HP J8697A, Installation Manual

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31
Customer Support Services
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, retrieve the following information:

Information Item Information Location
• product identification, including the chassis,
modules (for the J9154x module,
see
the Getting
Started Guide that came with the Module), and
transceivers
the front of the switch, and on the
modules and transceivers
• details about the switch’s status including the OS
(software) version, a copy of the switch config-
uration, a copy of the switch Event Log, and a
copy of the switch status and counters informa-
tion
switch console:
show tech
command
• copy of your network topology map, including
network addresses assigned to the relevant de-
vices
your network records