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HP HPE ProLiant ML30 Gen9, Maintenance And Service Manual

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HP HPE ProLiant ML30 Gen9 Maintenance And Service Manual Download Page 4

Troubleshooting.........................................................................................64

Troubleshooting resources................................................................................................................ 64

Diagnostic tools.........................................................................................65

HPE iLO.............................................................................................................................................65

Product QuickSpecs............................................................................................................... 65
Active Health System..............................................................................................................65
HPE ProLiant Pre-boot Health Summary............................................................................... 65
Integrated Management Log...................................................................................................65
HPE Insight Remote Support..................................................................................................66

HPE Insight Remote Support central connect............................................................. 66
HPE Insight Online direct connect............................................................................... 66
Insight Online............................................................................................................... 66

UEFI System Utilities.........................................................................................................................66

Using UEFI System Utilities....................................................................................................67
Embedded Diagnostics option................................................................................................ 67
iLO RESTful API support for UEFI..........................................................................................67
Re-entering the server serial number and product ID.............................................................68

Insight Diagnostics............................................................................................................................ 68
HPE Smart Storage Administrator.....................................................................................................68
USB support...................................................................................................................................... 69

External USB functionality...................................................................................................... 69

Automatic Server Recovery...............................................................................................................69

Component identification......................................................................... 70

Front panel components....................................................................................................................70
Front panel LEDs and buttons...........................................................................................................70

Front panel power fault LEDs................................................................................................. 71

Rear panel components.................................................................................................................... 72
Rear panel LEDs and buttons........................................................................................................... 73
System board components................................................................................................................74

DIMM slot locations................................................................................................................ 75
PCIe expansion slot definitions...............................................................................................75
System maintenance switch................................................................................................... 76
NMI functionality..................................................................................................................... 76

Drive numbering................................................................................................................................ 77
Hot-plug drive definitions................................................................................................................... 78
Fan locations..................................................................................................................................... 79

Cabling........................................................................................................80

Cabling overview............................................................................................................................... 80
Front I/O module cabling................................................................................................................... 80
System fan cabling............................................................................................................................ 81
Front PCI fan option cabling.............................................................................................................. 81
Slim optical disk drive option cabling.................................................................................................81
Power supply cabling.........................................................................................................................82

HPE 350W (E-star 1.0/2.0) non-hot-plug power supply cabling............................................. 83
Redundant power supply cabling............................................................................................84

FBWC option cabling.........................................................................................................................86
Smart Storage Battery option cabling................................................................................................86
M.2 SSD option cabling..................................................................................................................... 87

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Contents

Summary of Contents for HPE ProLiant ML30 Gen9

Page 1: ...art Number 825545 003 Published March 2017 Edition 3 Abstract This guide describes identification and maintenance procedures diagnostic tools specifications and requirements for hardware components and software This guide is for an experienced service technician ...

Page 2: ...bsite Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Linux is the registered trademark of Linus Torvalds in the U S and other countries Intel and Xeon are trade...

Page 3: ...e blank 33 Replacing a hot plug drive 34 Replacing a four bay LFF hot plug drive backplane assembly 35 Replacing an eight bay SFF hot plug drive backplane assembly 36 Replacing a drive in the non hot plug drive cage 37 Replacing a drive in the drive enablement option 39 Replacing an M 2 SSD enablement board 40 Replacing an M 2 SSD module 41 Replacing a media bay blank 42 Replacing a DIMM 43 Replac...

Page 4: ...nctionality 69 Automatic Server Recovery 69 Component identification 70 Front panel components 70 Front panel LEDs and buttons 70 Front panel power fault LEDs 71 Rear panel components 72 Rear panel LEDs and buttons 73 System board components 74 DIMM slot locations 75 PCIe expansion slot definitions 75 System maintenance switch 76 NMI functionality 76 Drive numbering 77 Hot plug drive definitions 7...

Page 5: ...tions 93 Environmental specifications 93 Server specifications 93 Power supply specifications 93 HPE 350 W Power Supply E star 1 0 94 HPE 350W non hot plug power supply E star 2 0 94 HPE 460W CS Gold hot plug power supply 95 Support and other resources 96 Accessing Hewlett Packard Enterprise Support 96 Accessing updates 96 Customer self repair 96 Remote support 97 Websites 97 Documentation feedbac...

Page 6: ...e within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packard Enterprise will pay all shipping and part return costs and determine the couri...

Page 7: ...t Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica Hewlett Packard Enterprise o un centro di servizi o di assistenza Hewlett Packard Enterprise identifica il guasto come riparabile mediante un ricambio CSR Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzion...

Page 8: ...en muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe ...

Page 9: ...entes CSR Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise deberá hacerlo en el periodo de tiempo especificado normalmente cinco días laborables Los componentes defectuosos deberán devolverse con toda la documentación relacionada y ...

Page 10: ...eretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website Garantieservice Parts Only Het is mogelijk dat de Hewlett Pack...

Page 11: ...o correspondente no material de transporte fornecido Caso não o faça a Hewlett Packard Enterprise poderá cobrar a reposição Para as peças de reparo feito pelo cliente a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora serviço postal a ser utilizado Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett...

Page 12: ...12 Customer self repair ...

Page 13: ...Customer self repair 13 ...

Page 14: ...14 Customer self repair ...

Page 15: ...tory1 a Tower bezel b Media bay blanks 2 3 Media bay blank 727694 001 Mandatory1 4 LFF hot plug drive blank 667279 001 Mandatory1 5 SFF hot plug drive blank 667276 001 Mandatory1 6 Eight bay SFF hot plug drive cage 686753 002 Mandatory1 7 Drive enablement carrier 743250 001 Mandatory1 8 Smart Storage Battery holder 825640 001 Mandatory1 1Mandatory Parts for which customer self repair is mandatory ...

Page 16: ...se aggiuntive a seconda del tipo di garanzia in assistenza previsto per il prodotto 3No Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente In base a quanto previsto dalla garanzia per il cliente Hewlett Packard Enterprise richiede l intervento di un tecnico autorizzato per la sostituzione della parte Queste parti sono contrassegnate con No ...

Page 17: ...de onderdelencatalogus 1Obrigatório Peças cujo reparo feito pelo cliente é obrigatório Se desejar que a Hewlett Packard Enterprise substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço 2Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise a...

Page 18: ...pply 821244 001 Optional2 13 Front I O assembly 825100 001 Mandatory1 14 Front PCI fan 686749 001 Mandatory1 15 Eight bay SFF hot plug drive backplane 792352 001 Mandatory1 16 Smart Storage Battery 871264 001 Mandatory1 17 System battery 234556 001 Mandatory1 18 Four bay LFF hot plug drive backplane 792351 001 Mandatory1 19 Processors a 3 10 GHz Intel Xeon E3 1220 v5 4C 8MB 80W 829987 001 Optional...

Page 19: ...MB 51W 872752 001 Optional2 p 4 00 GHz Intel Core i3 7300 2C 4MB 51W 872753 001 Optional2 q 3 50 GHz Intel Pentium G4560 2C 3MB 54W 872754 001 Optional2 r 3 60 GHz Intel Pentium G4600 2C 3MB 51W 872755 001 Optional2 20 DIMMs a 4GB single rank x8 PC4 2133P E 15 819799 001 Mandatory1 b 8GB dual rank x8 PC4 2133P E 15 819800 001 Mandatory1 c 16GB dual rank x8 PC4 2133P E 15 819801 001 Mandatory1 d 8G...

Page 20: ...tory1 c 3TB 6G SATA 7 2k 3 5in NHP ETY HDD 815660 001 Mandatory1 d 1TB 6G SATA 3 5in NHP MDL HDD 659569 001 Mandatory1 e 2TB 6G SATA 3 5in NHP MDL HDD 659570 001 Mandatory1 f 3TB 6G SATA 3 5in NHP MDL HDD 628183 001 Mandatory1 g 4TB 6G SATA 3 5in NHP MDL HDD 801925 001 Mandatory1 h 3TB 6G SATA 7 2k 3 5in NHP MDL HDD 628183 001 Mandatory1 i 1TB 6G SATA 7 2k 3 5in NHP MDL HDD 659569 001 Mandatory1 j...

Page 21: ... SCC SSD 805384 001 Mandatory1 w 480GB 6G SATA 3 5in MU PLP SCC SSD 832455 001 Mandatory1 x 6TB 6G SATA 7 2K 3 5 MDL SC DS HDD 846608 001 Mandatory1 y 6TB 6G SATA 7 2K LFF 512e MDL SC DS HDD 862138 001 Mandatory1 z 4TB 6G SATA 7 2K LFF 512e MDL SC DS HDD 862139 001 Mandatory1 aa 2TB SATA 6G 7 2K LFF SC DS HDD 872771 001 Mandatory1 ab 4TB SATA 6G 7 2K LFF SC DS HDD 872772 001 Mandatory1 31 Hot plug...

Page 22: ... PLP SC SSD 805362 001 Mandatory1 g 240GB 6G SATA 2 5in RI PLP SC SSD 805363 001 Mandatory1 h 480GB 6G SATA 2 5in RI PLP SC SSD 805364 001 Mandatory1 i 800GB 6G SATA 2 5in RI PLP SC SSD 805365 001 Mandatory1 j 1 6TB 6G SATA 2 5in RI PLP SC SSD 805366 001 Mandatory1 k 200GB 6G SATA 2 5in MU PLP SC SSD 805377 001 Mandatory1 l 800GB 6G SATA 2 5in MU PLP SC SSD 805381 001 Mandatory1 m 1 6TB 6G SATA 2 ...

Page 23: ...HDD 653955 001 Mandatory1 m 450GB 12G SAS 15K 2 5in SC ENT HDD 653956 001 Mandatory1 n 600GB 12G SAS 15K 2 5in SC ENT HDD 653957 001 Mandatory1 o 900GB 6G SAS 10K 2 5in SC ENT HDD 653971 001 Mandatory1 p 146GB 6G SAS 15K 2 5in SC ENT HDD 653950 001 Mandatory1 q 500GB 6G SAS 7 2K 2 5in SC MDL HDD 653953 001 Mandatory1 r 1TB 6G SAS 7 2K 2 5in SC MDL HDD 653954 001 Mandatory1 s 300GB 12G SAS 15K SFF ...

Page 24: ...dez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces les frais de transport et de main d œuvre pour ce service vous seront facturés 2Facultatif Pièces pour lesquelles une réparation par le client est facultative Ces pièces sont également conçues pour que le client puisse procéder lui même aux réparations Cependant les frais supplémentaires engendrés par le remplacement de ces...

Page 25: ... usuario haga valer su garantía Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes Dichos componentes se identifican con la palabra No en el catálogo ilustrado de componentes 1Verplicht Onderdelen die de klant zelf moet vervangen Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen worden er reis en ar...

Page 26: ...26 Illustrated parts catalog ...

Page 27: ...emoving them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servici...

Page 28: ...ersonal injury electric shockserver or damage to the equipment disconnect the power cord to remove power from the server Pressing the Power On Standby button does not shut off system power completely Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninte...

Page 29: ...lection through iLO This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify that the server is in standby mode by observing that the system power LED is amber Removing the bezel The tower bezel must be unlocked and opened to access the drive cage and media bays It must be unlocked to remove the access panel The be...

Page 30: ...access panel a Loosen the access panel thumbscrew b Slide the access panel back c Lift the access panel away from the chassis To replace the component reverse the removal procedure Removing the air baffle CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of t...

Page 31: ...n the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Insert the tabs on the baffle into the slots on the rear chassis 7 Press the front end of the baffle into the chassis 8 Install the access panel 9 Install the bezel Preparation procedures for server operation 31 ...

Page 32: ...er on its side with the access panel facing up 5 Install the access panel a Place the access panel on the chassis and slide it toward the front of the server b Tighten the thumbscrew 6 Install the bezel 7 Return the server to an upright position 8 Connect the power cord to the power source and the server 9 Power up the server Installing the bezel Procedure 1 Insert the tabs on the bezel into the s...

Page 33: ...d applies full power to the system The system power LED changes from amber to green Replacing the drives Replacing a hot plug drive blank CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Remove the bezel 2 Remove the drive blank Hot plug LFF drive blank Powering up the server 33 ...

Page 34: ...slide the component into the bay until it is fully seated Replacing a hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Back up all server data 2 Remove the drive blank 3 Determine the status of the drive LEDs 4 Remove the hot plug drive 34 Replacing a hot plug drive ...

Page 35: ...ermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove all drives 6 Remove the access panel 7 Remove the air baffle 8 Disconnect all cables connected to any inst...

Page 36: ...hot surfaces allow the drives and internal system components to cool before touching them CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 36 Replacing an eight bay SFF hot plug drive backplane assembly ...

Page 37: ...nected to any installed drives 9 Remove the drive cage 10 Remove the drive backplane To replace the component reverse the removal procedure Replacing a drive in the non hot plug drive cage WARNING To reduce the risk of personal injury from hot surfaces allow the drives and internal system components to cool before touching them Replacing a drive in the non hot plug drive cage 37 ...

Page 38: ...he power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air baffle 7 Disconnect all cables connected to any installed drives 8 Remove the drive cage 9 Remove the drive from the drive cage To replace the component reverse the removal procedure 38 Removal and replacement procedures ...

Page 39: ...ge do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air baffle 7 Disconnect the cables from the drives 8 Remove the drive carrier Replacin...

Page 40: ...oard WARNING To reduce the risk of personal injury from hot surfaces allow the drives and internal system components to cool before touching them CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 40 Replacing an M 2 SSD enablement board ...

Page 41: ...anel facing up 5 Remove the access panel 6 Remove the air baffle 7 Disconnect the SATA cables from the enablement board and system board 8 Remove the M 2 SSD enablement board To replace the component reverse the removal procedure Replacing an M 2 SSD module Prerequisites A No 1 Phillips screwdriver is needed for the following procedure Replacing an M 2 SSD module 41 ...

Page 42: ...ver 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air baffle 7 Remove the M 2 SSD enablement board 8 Remove SSD module To replace the component reverse the removal procedure Replacing a media bay blank Procedure 1 Power down the server 2 Disconnect the power c...

Page 43: ...vent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air baffle 7 Open the DIMM slot latches 8 Remove...

Page 44: ...ostatic discharge Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air baffle 7 Disconnect the front I O cables a Remove the sensor cable from the rubber stopper b Release the sensor cable from the clips on the chassis c Disconne...

Page 45: ...ARNING To reduce the risk of personal injury from hot surfaces allow the drives and internal system components to cool before touching them CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Replacing a front PCI fan 45 ...

Page 46: ...omponent reverse the removal procedure Replacing a system fan WARNING To reduce the risk of personal injury from hot surfaces allow the drives and internal system components to cool before touching them CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Power down the server 2 Disconnect the ...

Page 47: ...fore touching them CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air baffle 7 Di...

Page 48: ...age do not operate the server unless all bays are populated with either a component or a blank Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air baffle 7 Remove the Smart Storage Battery 8 Access the bottom of the server and p...

Page 49: ...l injury from hot surfaces allow the drives and internal system components to cool before touching them Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air baffle Replacing an expansion board 49 ...

Page 50: ...nti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air baffle 7 Remove the heatsink a Lo...

Page 51: ... overtighten the screws as this might damage the board connectors or screws and voids the warranty of the system board 9 Install the heatsink a Position the heatsink using the guide pin on the processor backplate b Tighten one pair of diagonally opposite screws halfway then tighten the other pair of screws c Finish the installation by completely tightening the screws in the same sequence Removal a...

Page 52: ...mponents to cool before touching them CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discha...

Page 53: ...o completely open the processor locking lever prevents the processor from seating during installation CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket 10 Install the processor Use the notches on both s...

Page 54: ...ery fragile Any damage to them may require replacing the system board 11 Close the processor retaining bracket then secure the processor locking lever 12 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 13 Apply all the grease to the top of processor in the following pattern to ensure even distribution 14 CAUTION Do not overtight...

Page 55: ...eplacing a 350W E1 0 E2 0 non redundant power supply WARNING To reduce the risk of personal injury from hot surfaces allow the drives and internal system components to cool before touching them Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel...

Page 56: ...e touching them Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air baffle 7 Remove the power supply 8 Disconnect all power supply cables from the system board drive cages and devices 9 Remove the EMI shield 56 Replacing a redun...

Page 57: ...e the redundant power supply cage a Remove the four screws securing the cage b Press and hold the release tab on the inside panel of the chassis c Push the cage towards the front of the chassis then remove the component Removal and replacement procedures 57 ...

Page 58: ...omponents take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge Procedure 1 Power down the server 2 Disconnect the power cord from the power source and the server 3 Remove the bezel 4 Place the server on its side with the access panel facing up 5 Remove the access panel 6 Remove the air b...

Page 59: ...socket CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket Removal and replacement pr...

Page 60: ...can damage the processor and socket 17 Close the processor retaining bracket then secure the processor locking lever 18 Clean the old thermal grease from the heatsink with the alcohol swab Allow the alcohol to evaporate before continuing 19 Apply all the grease to the top of processor in the following pattern to ensure even distribution 60 Removal and replacement procedures ...

Page 61: ... source and server 31 Power on the server After you replace the system board you must re enter the server serial number and product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Select System Configuration BIOS Platform Configuration RBSU Advanced Options Advanced System ROM Options Serial Number then press the Enter key 3 Enter the serial number and pr...

Page 62: ... the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years Replace only with the spare designated for this product IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU Procedure 1 Power down the server 2 Disconnect the power cord from the power sour...

Page 63: ...TPM is not a customer removable part CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed a...

Page 64: ...aintenance on ProLiant servers and server blades To view the guide select a language English French Spanish German Japanese Simplified Chinese The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select a language English...

Page 65: ...he SPP which can be downloaded from the Hewlett Packard Enterprise website The Active Health System log can be downloaded manually from iLO 4 or Intelligent Provisioning and sent to Hewlett Packard Enterprise For more information see the following documents iLO User Guide on the Hewlett Packard Enterprise website Intelligent Provisioning User Guide on the Hewlett Packard Enterprise website HPE Pro...

Page 66: ...environment All configuration and service event information is routed through the Hosting Device This information can be viewed by using the local Insight Remote Support user interface or the web based view in Insight Online For more information see Insight Remote Support Release Notes on the Hewlett Packard Enterprise website HPE Insight Online direct connect When you use the embedded Remote Supp...

Page 67: ...r defaults have been restored Default configuration settings are sufficient for typical server operations however you can modify configuration settings as needed The system prompts you for access to the UEFI System Utilities each time the system is powered up Embedded Diagnostics option The system BIOS in all ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM The Embedded Dia...

Page 68: ...oactive server management tool available in both offline and online versions The tool provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation The Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility boot ...

Page 69: ...in the UEFI System Utilities For more information see the UEFI System Utilities user guide for your product on the Hewlett Packard Enterprise website External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be ...

Page 70: ...Component identification Front panel components Item Description 1 Media drive bays 2 USB 3 0 connectors 3 Drive cage bay Front panel LEDs and buttons 70 Component identification ...

Page 71: ... red System critical 3 1 When the LEDs described in this table flash simultaneously a power fault has occurred For more information see Power Fault LEDs 2 Facility power is not present power cord is not attached no power supplies are installed power supply failure has occured or the power button cable is disconnected 3 If the health LED indicates a degraded or critical state review the system IML ...

Page 72: ...ription 1 Power supply 2 NIC connector 2 3 Kensington lock slot 4 Nic connector 1 Shared iLO connector 5 PCIe slot 4 PCIe3 x16 16 8 4 1 full length 6 PCIe slot 3 PCIe3 x4 1 full length 7 PCIe slot 2 PCIe3 x4 1 full length 8 PCIe slot 1 PCIe3 x8 4 1 half length 9 USB 3 0 connectors 10 USB 2 0 connectors 11 Video connector For more information on the expansion slot specifications see PCIe expansion ...

Page 73: ...upgrade in progress 4 flashes per second iLO manual soft reboot sequence initiated 8 flashes per second iLO manual hard reboot sequence in progress Off Deactivated 2 NIC link LED Green Network link Off No network link 3 NIC status LED Solid green Link to network Flashing green Network active Off No network activity Rear panel LEDs and buttons 73 ...

Page 74: ...TA connector 5 for M 2 SSD 1 9 SATA connector 6 for M 2 SSD 2 10 Internal USB 2 0 connector for tape drive 11 Internal USB 2 0 connector 12 microSD card slot 13 Front PCI fan connector 14 Front panel USB connector 15 Front panel I O connector 16 Front panel USB connector 17 Smart Storage Battery connector 18 Storage backup power connector Table Continued 74 System board components ...

Page 75: ...or For more information on the expansion slot specifications see PCIe expansion slot definitions DIMM slot locations The arrow points toward the front of the server DIMM slots are numbered 1 through 4 Letters are used for AMP mode DIMM ordering PCIe expansion slot definitions Slot Type Length Height Connector link width Negotiable link width 1 PCIe3 Half Full x8 4 1 2 PCIe3 Full Full x4 1 3 PCIe3 ...

Page 76: ...the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM IMPORTANT Before using the S7 switch to change to Legacy BIOS Boot Mode be sure the HPE Dynamic Smart Array B140i Controller is disabled Do not use the B140i controller when the server is in Legacy BIOS Boot Mode CAUTION Clearing CMOS NVRAM or both deletes configuration information Be sure to...

Page 77: ...mp before a system reset To force the system to invoke the NMI handler and generate a crash dump log do one of the following Use the iLO Virtual NMI feature Short the NMI header For more information see the Hewlett Packard Enterprise website Drive numbering Four bay LFF non hot plug drive numbering Four bay LFF hot plug drive numbering Eight bay SFF hot plug drive numbering Drive numbering 77 ...

Page 78: ...activity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive status Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive ext...

Page 79: ...de It cannot be enabled in Legacy BIOS Boot Mode If the B140i controller is disabled drives connected to the system board Mini SAS connectors operate in AHCI or Legacy mode Under this condition The drives cannot be a part of a hardware RAID or a logical drive The Locate Drive status and Do not remove LEDs of the affected drives are disabled Use BIOS Platform Configuration RBSU in the UEFI System U...

Page 80: ... components see the white paper on high density deployment at the Hewlett Packard Enterprise website CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Front I O module cabling Item Description 1 Front I O cable 2 Front USB cable 3 Front USB cable 4 Ambient temperature sensor cable shared connector with front I O cable 80 Cabling ...

Page 81: ...System fan cabling Front PCI fan option cabling Slim optical disk drive option cabling Slim optical disk drive to 350W non redundant power supply System fan cabling 81 ...

Page 82: ...pin power cable to 4 pin power supply extension cable Slim optical disk drive to redundant power supply Item Description 1 Optical disk drive power cable 2 SATA cable 3 4 pin power cable to 4 pin power supply extension cable Power supply cabling 82 Power supply cabling ...

Page 83: ...r bay LFF non hot plug drive configuration Item Description 1 8 pin drive power cable 2 Non hot plug drive power cable 3 4 pin power cable 4 24 pin power cable Four bay LFF hot plug drive configuration HPE 350W E star 1 0 2 0 non hot plug power supply cabling 83 ...

Page 84: ...le 3 24 pin power cable Eight bay SFF hot plug drive configuration Item Description 1 8 pin drive power cable 2 4 pin power cable 3 24 pin power cable Redundant power supply cabling Four bay LFF non hot plug drive configuration 84 Redundant power supply cabling ...

Page 85: ...nd signal cable 4 10 pin to 8 pin power supply cable Four bay LFF hot plug drive configuration Item Description 1 24 pin power supply cable 2 4 pin power supply cable 3 RPS sideband signal cable 4 10 pin to 8 pin power supply cable Eight bay SFF hot plug drive configuration Cabling 85 ...

Page 86: ...scription 1 24 pin power supply cable 2 4 pin power supply cable 3 RPS sideband signal cable 4 10 pin to 8 pin power supply cable FBWC option cabling Smart Storage Battery option cabling 86 FBWC option cabling ...

Page 87: ...option cabling Item Description 1 M 2 SSD 1 SATA cable 2 M 2 SSD 2 SATA cable Storage cabling Drive enablement option cabling Drive enablement option to 350W non hot plug power supply M 2 SSD option cabling 87 ...

Page 88: ...e 2 Drive power cable Drive enablement option to redundant power supply Item Description 1 SATA cable 2 Drive power cable Tape drive option cabling Tape drive option to 350W non redundant power supply 88 Tape drive option cabling ...

Page 89: ...3 Power extension cable 4 Power supply cable Tape drive option to redundant power supply Item Description 1 USB cable 2 Drive power cable 3 Power supply cable Four bay LFF non hot plug drive cage cabling Four bay LFF non hot plug drive cage cabling 89 ...

Page 90: ...cable Four bay LFF hot plug drive cage option cabling Item Description 1 Mini SAS cable 2 Power cable Eight bay SFF hot plug drive cage option cabling Eight bay SFF hot plug drive cage cabling to system board supports up to 4 drives 90 Four bay LFF hot plug drive cage option cabling ...

Page 91: ...cable Eight bay SFF hot plug drive cage cabling to Smart Array controller supports up to 8 drives Item Description 1 Mini SAS Y cable 2 Power cable Eight bay SFF hot plug drive cage cabling to Host Bust Adapter supports up to 8 drives Cabling 91 ...

Page 92: ...Item Description 1 Mini SAS cable 2 Power cable 3 Mini SAS cable 92 Cabling ...

Page 93: ... cm 6 89 in Weight full load approximate values Four bay LFF non hot plug drive model 13 1 kg 28 82 lb Four bay LFF hot plug drive model 13 6 kg 29 92 lb Eight bay SFF hot plug drive model 12 4 kg 27 28 lb Power supply specifications Depending on installed options the server is configured with one of the following power supplies HPE 350W non hot plug power supply E star 1 0 HPE 350W non hot plug p...

Page 94: ...0 W at 230 V AC input Maximum peak power 350 W at 115 V AC input 350 W at 230 V AC input Rated output power 350 W HPE 350W non hot plug power supply E star 2 0 Specification Value Input requirements Rated input voltage 100 V AC to 240 V AC Rated input frequency 47 Hz to 63 Hz Rated input current 5 A to 2 5 A Rated input power 412 W at 115 V AC input 412 W at 230 V AC input Efficiency No less than ...

Page 95: ... 60 Hz Rated input current 6 A to 3 A Rated input power 526 W at 115 V AC input 523 W at 230 V AC input Efficiency No less than 87 5 at 100 load No less than 89 5 at 50 load No less than 87 5 at 20 load Power supply output Rated steady state power 460 W at 100 V to120 V AC input 460 W at 200 V to 240 V AC input Maximum peak power 460 W at 100 V to120 V AC input 460 W at 200 V to 240 V AC input Rat...

Page 96: ... To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www hpe com support downloads Software Depot www hpe com support softwaredepot To subscribe to eNewsletters and alerts www hpe com support e updates To view and update your entitlements and to link your contracts and warranties with your prof...

Page 97: ...roducts list www hpe com services proactivecaresupportedproducts HPE Proactive Care advanced service Supported products list www hpe com services proactivecareadvancedsupportedproducts Proactive Care customer information Proactive Care central www hpe com services proactivecarecentral Proactive Care service activation www hpe com services proactivecarecentralgetstarted Websites General websites He...

Page 98: ... Air Conditioning Engineers ASR Automatic Server Recovery AWG American wire gauge CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair DDR3 ouble data rate 3 DDR4 double data rate 4 FAT file allocation table FBWC flash backed write cache HBA host bus adapter HPE SIM HPE Systems Insight Manager HPE SSA HPE Smart Storage Administrator 98 Acronyms and abbreviations ...

Page 99: ...ect Notation LFF large form factor LOM Lights Out Management LRDIMM load reduced dual in line memory module NAND Not AND NMI nonmaskable interrupt NVDIMM non volatile dual in line memory module NVRAM nonvolatile memory OA Onboard Administrator PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test QR code quick response code Acronyms and abbreviations 99...

Page 100: ...erial ATA SD Secure Digital SELV separated extra low voltage SFF small form factor SPP Service Pack for ProLiant SSD solid state device STD standard DIMM voltage TMRA recommended ambient operating temperature TNV telephone network voltage TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification VC Virtual Connect 100 Acronyms and abbreviations ...

Page 101: ...VCA Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 101 ...

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